Re: [H] Word keeps crashing
Run a repair within Word, under Help I think its called Detect and Repair... -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Weeden Sent: Monday, January 21, 2008 1:40 PM To: hwg Subject: [H] Word keeps crashing Just started a couple days ago. When I launch Word 2003 either from command line, shortcut, or by double-clicking a doc file it immediately presents a crash screen. If I tell it to load in safe mode it works fine. Otherwise it just keeps on crashing. I did some googling and it turns out this could have several problems. One is a corrupt Normal.dot, the default template file. So I deleted it and presto Word loaded fine. But when I closed Word it created a new Normal.dot and then went back to it's crashing behavior again. So the problem has to be deeper. Another article mentioned it might be caused by bad temp files so I nuked all of those. A third article mentioned disabling any global templates and com add-ins that are present in the C:\Documents and Settings\ username\Application Data\Microsoft\Word\Startup folder. I checked and nothing there. I can run Word with the wordwin.exe /a command just fine now but I'm still bugged by what might have been the root cause. Any suggestions? The only thing I can think is that the Adobe toolbars that keep popping up (even though I tell them not to) are the cause. These are the Contribute and ScanSoft PDF toolbars. I found out how to disable the Contribute toolbar but it didn't help. As soon as Word wrote the new Normal.dot it started crashing again. -- Brian Weeden Technical Consultant Secure World Foundation
Re: [H] Word keeps crashing
I've got the whole entire CS3 suite. Don't really use all of it but I use Acrobat, Dreamweaver, Photoshop and occasionally have need for Illustrator and Premiere. I don't even know if Adobe is the culprit. I've had them installed and chugging along happily for a few months now. The Word problem just started recently and the only thing I could think of to link it to was that all my Adobe apps recently did an update and keep adding that damn toolbar to Word. But other than this I haven't had a single Office crash in many years. On Jan 21, 2008 3:00 PM, DHSinclair [EMAIL PROTECTED] wrote: Brian, I use Word03 also and have never seen this; even with a dorked normal.dot. As you mention some toolbar from adobe, I'd kill adobe. I have been seeing increased popups for adobe external of Word lately. What version of adobe are you using? Heck, even my older Brother is getting ready to fire adobe after 8 years! Best, Duncan At 14:39 01/21/2008 -0500, you wrote: Just started a couple days ago. When I launch Word 2003 either from command line, shortcut, or by double-clicking a doc file it immediately presents a crash screen. If I tell it to load in safe mode it works fine. Otherwise it just keeps on crashing. I did some googling and it turns out this could have several problems. One is a corrupt Normal.dot, the default template file. So I deleted it and presto Word loaded fine. But when I closed Word it created a new Normal.dot and then went back to it's crashing behavior again. So the problem has to be deeper. Another article mentioned it might be caused by bad temp files so I nuked all of those. A third article mentioned disabling any global templates and com add-ins that are present in the C:\Documents and Settings\ username\Application Data\Microsoft\Word\Startup folder. I checked and nothing there. I can run Word with the wordwin.exe /a command just fine now but I'm still bugged by what might have been the root cause. Any suggestions? The only thing I can think is that the Adobe toolbars that keep popping up (even though I tell them not to) are the cause. These are the Contribute and ScanSoft PDF toolbars. I found out how to disable the Contribute toolbar but it didn't help. As soon as Word wrote the new Normal.dot it started crashing again. -- Brian Weeden Technical Consultant Secure World Foundation -- Brian Weeden Technical Consultant Secure World Foundation
Re: [H] Word keeps crashing
OK, Understand. OldBro uses lots of adobe too. I'd focus on the stupid toolbar then. Reads like the only new addition... :) Best, Duncan At 15:05 01/21/2008 -0500, you wrote: I've got the whole entire CS3 suite. Don't really use all of it but I use Acrobat, Dreamweaver, Photoshop and occasionally have need for Illustrator and Premiere. I don't even know if Adobe is the culprit. I've had them installed and chugging along happily for a few months now. The Word problem just started recently and the only thing I could think of to link it to was that all my Adobe apps recently did an update and keep adding that damn toolbar to Word. But other than this I haven't had a single Office crash in many years. On Jan 21, 2008 3:00 PM, DHSinclair [EMAIL PROTECTED] wrote: Brian, I use Word03 also and have never seen this; even with a dorked normal.dot. As you mention some toolbar from adobe, I'd kill adobe. I have been seeing increased popups for adobe external of Word lately. What version of adobe are you using? Heck, even my older Brother is getting ready to fire adobe after 8 years! Best, Duncan At 14:39 01/21/2008 -0500, you wrote: Just started a couple days ago. When I launch Word 2003 either from command line, shortcut, or by double-clicking a doc file it immediately presents a crash screen. If I tell it to load in safe mode it works fine. Otherwise it just keeps on crashing. I did some googling and it turns out this could have several problems. One is a corrupt Normal.dot, the default template file. So I deleted it and presto Word loaded fine. But when I closed Word it created a new Normal.dot and then went back to it's crashing behavior again. So the problem has to be deeper. Another article mentioned it might be caused by bad temp files so I nuked all of those. A third article mentioned disabling any global templates and com add-ins that are present in the C:\Documents and Settings\ username\Application Data\Microsoft\Word\Startup folder. I checked and nothing there. I can run Word with the wordwin.exe /a command just fine now but I'm still bugged by what might have been the root cause. Any suggestions? The only thing I can think is that the Adobe toolbars that keep popping up (even though I tell them not to) are the cause. These are the Contribute and ScanSoft PDF toolbars. I found out how to disable the Contribute toolbar but it didn't help. As soon as Word wrote the new Normal.dot it started crashing again. -- Brian Weeden Technical Consultant Secure World Foundation -- Brian Weeden Technical Consultant Secure World Foundation
Re: [H] Word keeps crashing
Brian, I use Word03 also and have never seen this; even with a dorked normal.dot. As you mention some toolbar from adobe, I'd kill adobe. I have been seeing increased popups for adobe external of Word lately. What version of adobe are you using? Heck, even my older Brother is getting ready to fire adobe after 8 years! Best, Duncan At 14:39 01/21/2008 -0500, you wrote: Just started a couple days ago. When I launch Word 2003 either from command line, shortcut, or by double-clicking a doc file it immediately presents a crash screen. If I tell it to load in safe mode it works fine. Otherwise it just keeps on crashing. I did some googling and it turns out this could have several problems. One is a corrupt Normal.dot, the default template file. So I deleted it and presto Word loaded fine. But when I closed Word it created a new Normal.dot and then went back to it's crashing behavior again. So the problem has to be deeper. Another article mentioned it might be caused by bad temp files so I nuked all of those. A third article mentioned disabling any global templates and com add-ins that are present in the C:\Documents and Settings\ username\Application Data\Microsoft\Word\Startup folder. I checked and nothing there. I can run Word with the wordwin.exe /a command just fine now but I'm still bugged by what might have been the root cause. Any suggestions? The only thing I can think is that the Adobe toolbars that keep popping up (even though I tell them not to) are the cause. These are the Contribute and ScanSoft PDF toolbars. I found out how to disable the Contribute toolbar but it didn't help. As soon as Word wrote the new Normal.dot it started crashing again. -- Brian Weeden Technical Consultant Secure World Foundation
