@Heroku: How about some help here?
@Heroku, This may not be intended as an official support channel, but how about assigning someone to hang out here and answer questions? Many questions here go unanswered, and that isn't only recently. Even if the answer is just to read the documentation, or contact Support directly, or Sorry, can't help with that one, it's better than nothing. It looks bad. Don't you guys have a bunch of money now? ;) -- You received this message because you are subscribed to the Google Groups Heroku group. To post to this group, send email to heroku@googlegroups.com. To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
Re: @Heroku: How about some help here?
There are some heroku staffers who dip in and out every now and then answering stuff when necessary but the bulk of questions get answered. I dare say a lot of stuff on here ends up in the Heroku support system, or elsewhere such as StackOverflow. Neil On Friday, 23 December 2011 at 11:15, djangst wrote: @Heroku, This may not be intended as an official support channel, but how about assigning someone to hang out here and answer questions? Many questions here go unanswered, and that isn't only recently. Even if the answer is just to read the documentation, or contact Support directly, or Sorry, can't help with that one, it's better than nothing. It looks bad. Don't you guys have a bunch of money now? ;) -- You received this message because you are subscribed to the Google Groups Heroku group. To post to this group, send email to heroku@googlegroups.com (mailto:heroku@googlegroups.com). To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com (mailto:heroku+unsubscr...@googlegroups.com). For more options, visit this group at http://groups.google.com/group/heroku?hl=en. -- You received this message because you are subscribed to the Google Groups Heroku group. To post to this group, send email to heroku@googlegroups.com. To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
Re: @Heroku: How about some help here?
But where should Heroku draw the line - should they also hang out on Stackoverflow? Should they also hang out in IRC 24/7? There's only so much resource, and that's focused on the direct customer support channel as far as I can see. I have seen many responses from Heroku in the past. Neil On Friday, 23 December 2011 at 11:23, djangst wrote: Out of the last 90 threads, 49 have 1 message (no response). You answer questions here, but the lack of responses from Heroku is noticeable. I can't imagine there's a no response policy to get people to move questions into the support system, but if there were, it's a bad tactic. On Dec 23, 6:17 am, Neil Middleton neil.middle...@gmail.com (http://gmail.com) wrote: There are some heroku staffers who dip in and out every now and then answering stuff when necessary but the bulk of questions get answered. I dare say a lot of stuff on here ends up in the Heroku support system, or elsewhere such as StackOverflow. Neil -- You received this message because you are subscribed to the Google Groups Heroku group. To post to this group, send email to heroku@googlegroups.com (mailto:heroku@googlegroups.com). To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com (mailto:heroku+unsubscr...@googlegroups.com). For more options, visit this group at http://groups.google.com/group/heroku?hl=en. -- You received this message because you are subscribed to the Google Groups Heroku group. To post to this group, send email to heroku@googlegroups.com. To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
Re: @Heroku: How about some help here?
No, but they should hang out on their own mailing list! I haven't gone back far enough to know for sure, but it does seem that most questions go unanswered. For a company of their size and importance, the lack of responses here over a period of years is _very_ noticeable, especially when compared with other commercial entities (remember, this isn't an open source shop or technology--the business world has different standards). On Dec 23, 6:24 am, Neil Middleton neil.middle...@gmail.com wrote: But where should Heroku draw the line - should they also hang out on Stackoverflow? Should they also hang out in IRC 24/7? There's only so much resource, and that's focused on the direct customer support channel as far as I can see. I have seen many responses from Heroku in the past. Neil -- You received this message because you are subscribed to the Google Groups Heroku group. To post to this group, send email to heroku@googlegroups.com. To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
