Re: [HOT] Dealing with future growth: three recommendations to organisers (my SotM16 talk)

[Tyler Radford]

Hi Martin, a very late thank-you for these points and summary. Blake, glad
to hear the core suggestions are now up on github.
Tyler

*Tyler Radford*
Executive Director
tyler.radf...@hotosm.org
@TylerSRadford

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On Fri, Nov 25, 2016 at 8:45 AM, Martin Dittus  wrote:

>
> > On 24 Nov 2016, at 20:22, Blake Girardot HOT/OSM <
> blake.girar...@hotosm.org> wrote:
> >
> >> In brief, I’d like to make three key recommendations:
> >> • Carefully manage the tasking manager task listing during large
> disaster events. People who join during these events don't tend to stay
> active for long, and their contributions tend to have a lower quality.
> Point them towards newcomer-friendly projects where they can make some
> early experiences.
> >
> > In the context of disaster response, an activation, how long should
> > the early experience be? Is it ok if it is not a disaster related
> > project, but a specific new mapper project, probably from missing
> > maps? I would think we need a new mapped tailored part of the response
> > mapping to direct new mappers too.
>
> I don’t have a short answer for this, but my feeling is that it’s about
> initial training as much about providing a buffer for people who are just
> curious and want to click around a bit. Anything that redirects TV
> audiences to such an initial buffer is likely a win. Optimally, people who
> contribute well are then guided to further projects — for example as part
> of validator feedback.
>
>
>
>
> >
> >> • Introduce a notification mechanism to inform contributors of emergent
> campaigns. While the mailing list may work for the core community, there is
> likely a larger number of one-time mappers who may be willing to help out
> again when they’re needed, but currently they have no means of finding out.
> >
> > Yes, we have to make better use of email i think is what it comes down
> > too. Really we need to engage with new mappers where they are, but the
> > recurrent theme in many of these discussions is that email is best
> > because OSM only or TM only contact solutions are missed by literally
> > 1 day mappers. Emails seems the consensus, allow contributors to
> > provide their email and opt-into some email messages from the Tasking
> > Manager.
>
> Yes, that sounds great. The existing HOT newsletter could be a low-effort
> means of starting something like this, e.g. by adding a paragraph on
> current initiatives to every email. (Tyler might likely appreciate if
> someone who’s plugged into community discourse could provide such
> paragraphs on short notice.)
>
>
> >
> >> • Try to connect newcomers to the existing community as soon as
> possible, and in a setting that is appropriate for absolute beginners.
> Where can people ask questions online? Is the mailing list still
> appropriate for absolute beginners?
> >
> > See the Live OSM mapper-support channel, that is a direct result of
> > this suggestion and an attempt to accomplish the goal of connecting
> > absolute beginners with the OSM community. (
> > https://hotosm-slack.herokuapp.com/ )
>
> I love how quickly this came to be! Much impressed.
>
>
> Looking forward to an exciting 2017,
>
> m.
>
>
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Re: [HOT] Dealing with future growth: three recommendations to organisers (my SotM16 talk)

[Martin Dittus]

> On 24 Nov 2016, at 20:22, Blake Girardot HOT/OSM  
> wrote:
> 
>> In brief, I’d like to make three key recommendations:
>> • Carefully manage the tasking manager task listing during large disaster 
>> events. People who join during these events don't tend to stay active for 
>> long, and their contributions tend to have a lower quality. Point them 
>> towards newcomer-friendly projects where they can make some early 
>> experiences.
> 
> In the context of disaster response, an activation, how long should
> the early experience be? Is it ok if it is not a disaster related
> project, but a specific new mapper project, probably from missing
> maps? I would think we need a new mapped tailored part of the response
> mapping to direct new mappers too.

I don’t have a short answer for this, but my feeling is that it’s about initial 
training as much about providing a buffer for people who are just curious and 
want to click around a bit. Anything that redirects TV audiences to such an 
initial buffer is likely a win. Optimally, people who contribute well are then 
guided to further projects — for example as part of validator feedback.




> 
>> • Introduce a notification mechanism to inform contributors of emergent 
>> campaigns. While the mailing list may work for the core community, there is 
>> likely a larger number of one-time mappers who may be willing to help out 
>> again when they’re needed, but currently they have no means of finding out.
> 
> Yes, we have to make better use of email i think is what it comes down
> too. Really we need to engage with new mappers where they are, but the
> recurrent theme in many of these discussions is that email is best
> because OSM only or TM only contact solutions are missed by literally
> 1 day mappers. Emails seems the consensus, allow contributors to
> provide their email and opt-into some email messages from the Tasking
> Manager.

Yes, that sounds great. The existing HOT newsletter could be a low-effort means 
of starting something like this, e.g. by adding a paragraph on current 
initiatives to every email. (Tyler might likely appreciate if someone who’s 
plugged into community discourse could provide such paragraphs on short notice.)


> 
>> • Try to connect newcomers to the existing community as soon as possible, 
>> and in a setting that is appropriate for absolute beginners. Where can 
>> people ask questions online? Is the mailing list still appropriate for 
>> absolute beginners?
> 
> See the Live OSM mapper-support channel, that is a direct result of
> this suggestion and an attempt to accomplish the goal of connecting
> absolute beginners with the OSM community. (
> https://hotosm-slack.herokuapp.com/ )

I love how quickly this came to be! Much impressed.


Looking forward to an exciting 2017,

m.


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Re: [HOT] Dealing with future growth: three recommendations to organisers (my SotM16 talk)

[Blake Girardot HOT/OSM]

Dear Martin,

Thank you very much, this is invaluable! I have some questions in line
below, I also added these three items in the TM2
http://github.com/hotosm/ issues list so discussion is welcome there
too.

On Mon, Nov 21, 2016 at 7:08 PM, Martin Dittus  wrote:

> In brief, I’d like to make three key recommendations:
> • Carefully manage the tasking manager task listing during large disaster 
> events. People who join during these events don't tend to stay active for 
> long, and their contributions tend to have a lower quality. Point them 
> towards newcomer-friendly projects where they can make some early experiences.

In the context of disaster response, an activation, how long should
the early experience be? Is it ok if it is not a disaster related
project, but a specific new mapper project, probably from missing
maps? I would think we need a new mapped tailored part of the response
mapping to direct new mappers too.

> • Introduce a notification mechanism to inform contributors of emergent 
> campaigns. While the mailing list may work for the core community, there is 
> likely a larger number of one-time mappers who may be willing to help out 
> again when they’re needed, but currently they have no means of finding out.

Yes, we have to make better use of email i think is what it comes down
too. Really we need to engage with new mappers where they are, but the
recurrent theme in many of these discussions is that email is best
because OSM only or TM only contact solutions are missed by literally
1 day mappers. Emails seems the consensus, allow contributors to
provide their email and opt-into some email messages from the Tasking
Manager.

> • Try to connect newcomers to the existing community as soon as possible, and 
> in a setting that is appropriate for absolute beginners. Where can people ask 
> questions online? Is the mailing list still appropriate for absolute 
> beginners?

See the Live OSM mapper-support channel, that is a direct result of
this suggestion and an attempt to accomplish the goal of connecting
absolute beginners with the OSM community. (
https://hotosm-slack.herokuapp.com/ )

We have talked about embedding it in the TM or maybe making a PR to
the iD editor. Please see this example of something like that:

http://nateasmith.org/map-sidecar/

But the friendly supportive channel has to be there first and hot's
slack channel mapper-support is intended to be that text channel, glad
to see you in it!!

The members of that channel now are all OSM members, some of the most
experienced OSM members there are and they are also among the most
motivated to welcome and support new mappers to OSM and humanitarian
mapping in particular.

And talk about validation, best practices for mapping, instructions,
etc. It is a direct conduit to most if not all of the groups creating
projects on HOT's instance of the OSM Tasking Manager software at the
moment.

It doubles as validtors "teir 3" support, they are identifying issues
and problems and this is how to get things changed, they should not
have to struggle to do their critical work, but instead have a direct
line of support to the project managers so issues with projects can be
identified fast, changes and fixes can get made fast so there is not
more work later.

It is a great support channel and about as plugged into the global OSM
community as you can get with all the OSM and disaster response
professionals in that channel.

Thank you again for sending this email, your work Martin, has always
informed our work and HOT and Missing Maps (and many other groups)
would not be where they are today without you.

Cheers from Ann Arbor, MI
Blake

>
> Do these recommendations make sense to you?
> Do you have ideas about how to make them happen?
>
> (Note that I’m making the fundamental assumption that we’re trying to grow 
> the community. One could also make a case that the existing community is big 
> enough, and we simply need to refine the existing tools.)
>
> Greetings from London,
>
> m.
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> HOT@openstreetmap.org
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Blake Girardot
Humanitarian OpenStreetMap Team, TM3 Project Manager
skype: jblakegirardot
HOT Core Team Contact: i...@hotosm.org
Live OSM Mapper-Support channel - https://hotosm-slack.herokuapp.com/
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Re: [HOT] Dealing with future growth: three recommendations to organisers (my SotM16 talk)

[Blake Girardot HOT/OSM]

Hi Martin,

Thank you very much for this email!

I have created github  issues for each item here:
https://github.com/hotosm/osm-tasking-manager2/issues

Discussion is needed on the three items that I see as:

1 Connect newcomers to the existing community
https://github.com/hotosm/osm-tasking-manager2/issues/895

2 Notification of emergent campaigns
https://github.com/hotosm/osm-tasking-manager2/issues/894

3 Better management of TM Homepage during disasters
https://github.com/hotosm/osm-tasking-manager2/issues/893

The community's insights and feedback on how best to do these three
things as you describe them in more detail than my headings would be
invaluable on this.

As I said, here on this email thread or on those github issue threads

How might we best connect newcomers to the existing community?
How might we best do notifications of emergent campaigns?
How might we better handle managing the TM front page during disasters?

Respectfully,
Blake





Blake Girardot
Humanitarian OpenStreetMap Team
skype: jblakegirardot
HOT Core Team Contact: i...@hotosm.org


On Mon, Nov 21, 2016 at 7:08 PM, Martin Dittus  wrote:
> Hallo all,
>
> I gave a talk at SotM in Brussels, summarising some of my key research 
> findings on HOT contributor engagement to date. Afterwards, Tyler asked me to 
> summarise my recommendations to organisers in a short message. I just saw 
> that the recording of the talk is already online, so I did a quick write-up 
> of some key points I wanted to make.
>
> A diary post with links to the recording and slides is here:
> https://www.openstreetmap.org/user/dekstop/diary/39935
>
> In brief, I’d like to make three key recommendations:
> • Carefully manage the tasking manager task listing during large disaster 
> events. People who join during these events don't tend to stay active for 
> long, and their contributions tend to have a lower quality. Point them 
> towards newcomer-friendly projects where they can make some early experiences.
> • Introduce a notification mechanism to inform contributors of emergent 
> campaigns. While the mailing list may work for the core community, there is 
> likely a larger number of one-time mappers who may be willing to help out 
> again when they’re needed, but currently they have no means of finding out.
> • Try to connect newcomers to the existing community as soon as possible, and 
> in a setting that is appropriate for absolute beginners. Where can people ask 
> questions online? Is the mailing list still appropriate for absolute 
> beginners?
>
> Do these recommendations make sense to you?
> Do you have ideas about how to make them happen?
>
> (Note that I’m making the fundamental assumption that we’re trying to grow 
> the community. One could also make a case that the existing community is big 
> enough, and we simply need to refine the existing tools.)
>
> Greetings from London,
>
> m.
> ___
> HOT mailing list
> HOT@openstreetmap.org
> https://lists.openstreetmap.org/listinfo/hot

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