Re: STK9310 ( PowderHorn ) ATL and STK9840D tape drives

2008-06-23 Thread Glenn Miller
This situation has become more interesting as the days ( now weeks ) have 
gone by.  SUN/STK recommended that we apply every PTF that is available to 
our HSC/VTCS V6.1 software.  We did that during last week to all 6 of our 
z/OS images.  We then installed the upgraded LMU/LCU microcode ( level  
1.9.74 on the LMU's and level 4.4.08 on the LCU's ) on our STK9310 SILO.  We 
then attempted to perform a CAP Eject of a few 3480 tape cartridges and 
happened to experience the same symptom, the HSC z/OS host software 
reported that the entire SILO ( ACS 00 in our case ) went disconnected.   We 
backed off to the previous microcode, but left the upgraded HSC/VTCS 
software running on all our z/OS images.  We sent SUN/STK the HSC trace 
data they requested we activate and we are awaiting their response.

Ideas, thoughts, suggestions, etc.

Thanks,

Glenn Miller

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STK9310 ( PowderHorn ) ATL and STK9840D tape drives

2008-06-16 Thread Glenn Miller
We have been trying to upgrade the LMU/LCU on our STK9310 ( PowderHorn ) 
ATL to support STK9840D tape drives.  We currently have microcode level 
1.9.26 on the LMU's and we have microcode level 4.2.04 on the LCU's.  

For the 2nd weekend we attempted to upgrade the microcode level to 1.9.74 
on the LMU's and 4.4.08 on the LCU's.  The installation/activation of the 
microcode appears to successful.  The LMU's activate successfully, the LSM's 
activate successfully and all of our tape drives work.  We are able to 
mount/dismount tape cartridges in all of our tape drives.  However when we 
attempt to any type of CAP processing, 'ejects' or 'enters' something goes 
very wrong and the entire SILO ( the entire ACS ) appears to become 
unresponsive because the STK HSC host software reports that the ACS is 
disconnected.

Last weekend we were running on the 'new' LMU/LCU microcode for more than 
90 minutes before we attempted to perform a CAP 'enter'.  The robotics 
appeared to 'read' 11 tape cartridges before we recieved the ACS 
Disconnected message on the z/OS consoles.

Yesterday we were running for about 30 minutes before we attempted to 
eject 1 3490 tape cartridge.  The robot had retrieved the cartridge from its 
storage cell, moved it to the CAP cell before we received the ACS 
Disconnected message on the z/OS consoles.

We have engaged STK software support who says they have not encountered 
any problems with this level of microcode.  They are attempting to analyze 
some HSC 'trace' data we captured yesterday when the problem occrred.

I was wondering if anyone has STK9840D tape drives installed in a STK9310 ( 
PowderHorn ) ATL ( not an SL8500 ) and if so, would you be willing to share 
with me your LMU/LCU microcode levels and if you do any CAP processing.


Thank you in advance for any help you can give us.

Glenn Miller

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Re: STK9310 ( PowderHorn ) ATL and STK9840D tape drives

2008-06-16 Thread Ambat Ravi Nair
what version of NCS are you on ?


- ravi.


On Mon, 16 Jun 2008 14:27:15 -0500, Glenn Miller [EMAIL PROTECTED]
wrote:

We have been trying to upgrade the LMU/LCU on our STK9310 ( PowderHorn )
ATL to support STK9840D tape drives.  We currently have microcode level
1.9.26 on the LMU's and we have microcode level 4.2.04 on the LCU's.

For the 2nd weekend we attempted to upgrade the microcode level to 1.9.74
on the LMU's and 4.4.08 on the LCU's.  The installation/activation of the
microcode appears to successful.  The LMU's activate successfully, the LSM's
activate successfully and all of our tape drives work.  We are able to
mount/dismount tape cartridges in all of our tape drives.  However when we
attempt to any type of CAP processing, 'ejects' or 'enters' something goes
very wrong and the entire SILO ( the entire ACS ) appears to become
unresponsive because the STK HSC host software reports that the ACS is
disconnected.

Last weekend we were running on the 'new' LMU/LCU microcode for more than
90 minutes before we attempted to perform a CAP 'enter'.  The robotics
appeared to 'read' 11 tape cartridges before we recieved the ACS
Disconnected message on the z/OS consoles.

Yesterday we were running for about 30 minutes before we attempted to
eject 1 3490 tape cartridge.  The robot had retrieved the cartridge from its
storage cell, moved it to the CAP cell before we received the ACS
Disconnected message on the z/OS consoles.

We have engaged STK software support who says they have not encountered
any problems with this level of microcode.  They are attempting to analyze
some HSC 'trace' data we captured yesterday when the problem occrred.

I was wondering if anyone has STK9840D tape drives installed in a STK9310 (
PowderHorn ) ATL ( not an SL8500 ) and if so, would you be willing to share
with me your LMU/LCU microcode levels and if you do any CAP processing.


Thank you in advance for any help you can give us.

Glenn Miller

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Re: STK9310 ( PowderHorn ) ATL and STK9840D tape drives

2008-06-16 Thread Glenn Miller
We are currently running HSC/MVS R6.1.  We have also installed the STK 
recommanded PTFs that were suppose to provide the support of the 
STK9840D tape drives.

I should have mentioned that we are using COAX attachment to the 
STK/LMU's ( we have a Dual LMU configuration ) via twin VISARA SCON-22L 
controllers.  Also, this ACS is only accessible by our z/OS mainframe, no Open 
Systems servers.

As I said eariler, we are working with SUN/STK software support regarding this 
issue, they are telling us there are other users with the same configuration as 
us who are not experiencing this problem.  I'm interested in 'talking' with any 
site that is running the same configuration as us.

HTH

Glenn Miller

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