Re: Sub Capacity Reporting for non IBM Vendors

2009-09-15 Thread David J. Chase
Re: Posting From r.skoru...@bremultibank.com.pl on Fri, 11 Sep 2009 20:50:31 
+0200

 Well. I thought the rules are slightly different: it is enough to
 run some product ONCE during reporting period (month) to pay for
 that. More precisely: if you run ABC product on LPAR1 (only) and
 LPAR1 highest usage is nnn MSU then you pay for product ABC as it
 would consume nnn MSU on that LPAR. And it doesn't matter that you
 ran the product only once, 3 days before the peak occured. (This is
 what I heard from IBMer, however I consider him as an oracle. )

One of the differences between a product which does cut SMF89 records
and one which does not is how sophisticated SCRT can be when determining
the peak rolling 4-hour average (R4HA) utilization to assign to it.

For products which do cut SMF89 records SCRT is able to know which
hours it was running and which it was not, and thus is able to assign
the peak R4HA for the LPAR(s) in which it is running when it was running
there, and not choose the peak when the product was not running.  A
product which does not cut SMF89 records (a.k.a. a NO89 product) will
be assumed to be running in the identified LPAR(s) any time that z/OS is
running there.

So, for example, let's say that CICS normally runs in LPAR1, but it does
not always run there. If LPAR1 peaked at 9am Monday 31 August at 300
MSUs but CICS was not running then, CICS would not be charged 300 MSUs.
SCRT would look at the R4HA for LPAR1 throughout the month specifically
for the hours when CICS was running, and pick that peak R4HA value.  It
might help to imagine drawing a graph of the R4HA of LPAR1 for the whole
month.  Then imagine taking an eraser and erasing the parts of the graph
for the hours when CICS was not running (and not cutting SMF89 records).
The high point of what was left of the graph is the peak R4HA for LPAR1
when CICS was running, and that is what SCRT will assess for the bill.
Maybe CICS would end up being charged 295 instead of the 300 which would
be charged for z/OS.

For NO89 products the MSUs assigned for billing will simply be the peak
R4HA for the month of the LPAR(s) identified by the user as where the
product ran that month.  This case matches the example described in the
original post.

I like to avoid the verbs consumed or used when describing SCRT and
sub-capacity pricing because that actually is not what the measurement
is based upon.  Sub-capacity charges are based upon the LPAR utilization
of the machine, not upon product usage.  In the example above, CICS did
not consume 295 MSUs.  CICS is charged 295 MSUs because the peak R4HA of
LPAR1 for the hours of the month when CICS was running happened to be
295 MSUs.  Other things were probably running in LPAR1 at the same time
CICS was during that hour, the R4HA value of 295 is not due solely to
CICS.  Especially because that 295 is a smoothed average including LPAR1
activity from the previous 3 hours, who knows, maybe CICS wasn't even
running in LPAR1 in those previous 3 hours.

I hope this helps as opposed to making it more confusing...

-- David J. Chase, WW System z Software Sales   --
--IBM 18th Fl, 11 Madison Ave, NYC, NY  10010   --
-- 917-472-3346 - dchase at us.ibm.com  --

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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-14 Thread R.S.

Edward Jaffe pisze:

R.S. wrote:
It is also worth to mention that IBM is the only company which is not 
try to catch the customer. I read several horror stories on this 
forum, on ISVcosts list, from own experience - almost any other 
company presents license agreements that HAVE to be negotiated. Only 
IBM's license agreemenst are let's say FAIR. No excessive costs of 
upgrade, SS, etc.

BTW: I didn't say 'CA' g


You're statements that: IBM is the only company which is not try to 
'catch' the customer and Only IBM's license agreemenst are let's say 
FAIR [SIC]--which I will paraphrase, since you are a non-native English 
speaker, to mean: IBM is the only honest mainframe software company 
are highly insulting and patently false.


You might have read so-called horror stories. And, you might have your 
own anecdotal negative experiences. But, I know for an ABSOLUTE FACT you 
are NOT a customer of Phoenix Software International. Your assertions, 
therefore, should not and cannot apply to us or any other software 
providers with whom you do not do business. (I suspect there are 
*dozens* of them--some who freely contribute their time and expertise to 
this list!)


Your statements are unfair, inaccurate, subjective opinion presented as 
fact, and ought to be recanted...


I recant.
I shouldn't say that IBM is the only honest company. That should be the 
only honest company *I know* . This statement does not preclude other 
companies.


Obviously I didn't mean PSI, because I had nothing to do with this 
company. However *every* ISV's license agreement I met needed 
negotiation. Not only for the price, but first of all terms and 
conditions. Sometimes it was small change, but sometimes not.


Last but not least: ISV *technical* employees usually are not 
responsible for marketing model of the company they work for.

--
Radoslaw Skorupka
Lodz, Poland


--
BRE Bank SA
ul. Senatorska 18
00-950 Warszawa
www.brebank.pl

Sąd Rejonowy dla m. st. Warszawy 
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NIP: 526-021-50-88
Według stanu na dzień 01.01.2009 r. kapitał zakładowy BRE Banku SA (w całości 
wpłacony) wynosi 118.763.528 złotych. W związku z realizacją warunkowego 
podwyższenia kapitału zakładowego, na podstawie uchwały XXI WZ z dnia 16 marca 
2008r., oraz uchwały XVI NWZ z dnia 27 października 2008r., może ulec 
podwyższeniu do kwoty 123.763.528 zł. Akcje w podwyższonym kapitale zakładowym 
BRE Banku SA będą w całości opłacone.

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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-14 Thread Binyamin Dissen
On Mon, 14 Sep 2009 08:50:02 +0200 R.S. r.skoru...@bremultibank.com.pl
wrote:

:I recant.
:I shouldn't say that IBM is the only honest company. That should be the 
:only honest company *I know* . This statement does not preclude other 
:companies.

:Obviously I didn't mean PSI, because I had nothing to do with this 
:company. However *every* ISV's license agreement I met needed 
:negotiation. Not only for the price, but first of all terms and 
:conditions. Sometimes it was small change, but sometimes not.

Let me understand this correctly. You accept all IBM boilerplate agreements
with zero negotiation???

--
Binyamin Dissen bdis...@dissensoftware.com
http://www.dissensoftware.com

Director, Dissen Software, Bar  Grill - Israel


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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-14 Thread R.S.

Binyamin Dissen pisze:

On Mon, 14 Sep 2009 08:50:02 +0200 R.S. r.skoru...@bremultibank.com.pl
wrote:

:I recant.
:I shouldn't say that IBM is the only honest company. That should be the 
:only honest company *I know* . This statement does not preclude other 
:companies.


:Obviously I didn't mean PSI, because I had nothing to do with this 
:company. However *every* ISV's license agreement I met needed 
:negotiation. Not only for the price, but first of all terms and 
:conditions. Sometimes it was small change, but sometimes not.


Let me understand this correctly. You accept all IBM boilerplate agreements
with zero negotiation???


No.
I don't have to look for gotchas. I negotiate prices, but usually not 
TsCs.


--
Radoslaw Skorupka
Lodz, Poland


--
BRE Bank SA
ul. Senatorska 18
00-950 Warszawa
www.brebank.pl

Sd Rejonowy dla m. st. Warszawy 
XII Wydzia Gospodarczy Krajowego Rejestru Sdowego, 
nr rejestru przedsibiorców KRS 025237

NIP: 526-021-50-88
Wedug stanu na dzie 01.01.2009 r. kapita zakadowy BRE Banku SA (w caoci 
wpacony) wynosi 118.763.528 zotych. W zwizku z realizacj warunkowego 
podwyszenia kapitau zakadowego, na podstawie uchway XXI WZ z dnia 16 marca 
2008r., oraz uchway XVI NWZ z dnia 27 padziernika 2008r., moe ulec 
podwyszeniu do kwoty 123.763.528 z. Akcje w podwyszonym kapitale zakadowym 
BRE Banku SA bd w caoci opacone.

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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-14 Thread Binyamin Dissen
On Mon, 14 Sep 2009 10:24:20 +0200 R.S. r.skoru...@bremultibank.com.pl
wrote:

:Binyamin Dissen pisze:
: On Mon, 14 Sep 2009 08:50:02 +0200 R.S. r.skoru...@bremultibank.com.pl
: wrote:
 
: :I recant.
: :I shouldn't say that IBM is the only honest company. That should be the 
: :only honest company *I know* . This statement does not preclude other 
: :companies.
 
: :Obviously I didn't mean PSI, because I had nothing to do with this 
: :company. However *every* ISV's license agreement I met needed 
: :negotiation. Not only for the price, but first of all terms and 
: :conditions. Sometimes it was small change, but sometimes not.
 
: Let me understand this correctly. You accept all IBM boilerplate agreements
: with zero negotiation???

:No.
:I don't have to look for gotchas. I negotiate prices, but usually not 
:TsCs.

Please present some examples of a gotchas that are unique to ISVs.

--
Binyamin Dissen bdis...@dissensoftware.com
http://www.dissensoftware.com

Director, Dissen Software, Bar  Grill - Israel


Should you use the mailblocks package and expect a response from me,
you should preauthorize the dissensoftware.com domain.

I very rarely bother responding to challenge/response systems,
especially those from irresponsible companies.

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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-14 Thread Ted MacNEIL
I don't have to look for gotchas.
I negotiate prices, but usually not TsCs.

Boy! Are you naive!
TC are negotiable!

-
Too busy driving to stop for gas!

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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-14 Thread R.S.

Ted MacNEIL pisze:

I don't have to look for gotchas.
I negotiate prices, but usually not TsCs.


Boy! Are you naive!
TC are negotiable!


I'm not naive. I know that TsCs are negotiable, as everything in business.

It is strange: when I complained about IBM on the list, I was scolded. 
Now I said something positive and I'm again scolded.
What I wrote is my (non-sponsored) opinion, based on some (mine and 
others) experience.

It wasn't my goal to convince anyone of anything.
EOT
--
Radoslaw Skorupka
Lodz, Poland


--
BRE Bank SA
ul. Senatorska 18
00-950 Warszawa
www.brebank.pl

Sąd Rejonowy dla m. st. Warszawy 
XII Wydział Gospodarczy Krajowego Rejestru Sądowego, 
nr rejestru przedsiębiorców KRS 025237

NIP: 526-021-50-88
Według stanu na dzień 01.01.2009 r. kapitał zakładowy BRE Banku SA (w całości 
wpłacony) wynosi 118.763.528 złotych. W związku z realizacją warunkowego 
podwyższenia kapitału zakładowego, na podstawie uchwały XXI WZ z dnia 16 marca 
2008r., oraz uchwały XVI NWZ z dnia 27 października 2008r., może ulec 
podwyższeniu do kwoty 123.763.528 zł. Akcje w podwyższonym kapitale zakładowym 
BRE Banku SA będą w całości opłacone.

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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-14 Thread Kelman, Tom
Peter,

Yes, all SMF records are written by SMF.  However, it is system programs
or application programs that request SMF to write them.  I know of many
vendor programs that request the writing of various SMF records, and
type 89 is no exception.  Any program could set up the application
oriented part of the SMF record and then request the SMF system to write
it as a type 89.  I have run into problem situations where a vendor
program has requested the writing of an SMF record with an ID used by
some other area and there have been conflicts, so the program requesting
the particular SMF record does have to follow some standards.

I do know for a fact that IBM's CPCS and imaging software packages cause
type 89 records to be written.  I've had to process them through a
special program supplied by that area of IBM for the last 4 years.  That
program creates reports in csv file format that I then send into IBM so
they can determine the charges for our CPCS and imaging processing for
the next year.  Those charges are based on the number of items that are
processed in those systems. 

Tom Kelman
Enterprise Capacity Planner
Commerce Bank of Kansas City
(816) 760-7632
 -Original Message-
 From: IBM Mainframe Discussion List [mailto:ibm-m...@bama.ua.edu] On
 Behalf Of Peter Relson
 Sent: Saturday, September 12, 2009 8:00 AM
 To: IBM-MAIN@bama.ua.edu
 Subject: Re: Sub Capacity Reporting for non IBM Vendors
 
 A vendor could write SMF Type 89 records that record something other
 than MSUs.  IBM actually does this with their Check Processing
Control
 System (CPCS) and imaging software.  Those products write Type 89
 records that record the number of items processed.
 
 It seems really unlikely that anyone would write their own SMF type 89
 records (especially IBM). But perhaps you know something I don't.  SMF
89
 records are not written by applications. They are written by SMF. Only
by
 SMF.  SMF 89 subtype 2 records (which is what is really being talked
about
 in the SCRT discussion) are written by SMF based on information
associated
 with the product registration service (IFAEDREG). SMF 89 subtype 1
records
 are written by SMF based on information provided by applications using
 IFAUSAGE.
 
 Peter Relson
 z/OS Core Technology Design
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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-14 Thread Kelman, Tom
What is said here might be true for those products that are doing
sub-capacity pricing based on MSUs.  They just need to
register/deregister their product to write the MULC data.  However, as I
said in a previous post, I know that the IBM CPCS and imaging software
cause SMF89 records to be written so those products can be priced based
on the number of items processed by the products.  I don't think that
can be done by registering the product to write the MULC data.  I have
to process these records through a program to create reports to send to
IBM each year.  By the way, I also know that this was in place before
the present sub-capacity pricing process was in place for the subsystems
like CICS and DB2.  I started to process these records at a previous job
in 2000 or earlier.

Tom Kelman
Enterprise Capacity Planner
Commerce Bank of Kansas City
(816) 760-7632

 -Original Message-
 From: IBM Mainframe Discussion List [mailto:ibm-m...@bama.ua.edu] On
 Behalf Of Edward Jaffe
 Sent: Saturday, September 12, 2009 3:50 PM
 To: IBM-MAIN@bama.ua.edu
 Subject: Re: Sub Capacity Reporting for non IBM Vendors
 
 Scott Barry wrote:
  CA Common Services (CAIRIM) is writing SMF 89 data today,
contributing
 to
  SMF 89 and MULC (SMF type 30) analysis and reporting for many of its
  software products.  This effort came about in the past year's time-
 frame,
  having been revealed (remember - CA does not announce futures!) at
CA
 World
  2007.  The product identification is delivered by CA as a PTF, if
  interested, to resolve the individual product names based on their
CA
 LMP
  key identification.
 
 
 I think what Peter is saying is that such records are most likely NOT
 being created by CAIRIM. That is, it's unlikely that any CA-written
code
 formats an SMF89 record and calls the SMFWTM service to write it to
SMF.
 It's far more likely that CAIRIM simply uses the IFAEDxxx services to
 register/deregister their products and/or IFAUSAGE to write MULC data.
 Those actions will indirectly cause SMF89s to be produced. That's what
 our products do. I suspect, that's what they do too... Correct me if
I'm
 wrong...
 
 --
 Edward E Jaffe
 Phoenix Software International, Inc
 5200 W Century Blvd, Suite 800
 Los Angeles, CA 90045
 310-338-0400 x318
 edja...@phoenixsoftware.com
 http://www.phoenixsoftware.com/
 
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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-14 Thread Ed Finnell
 
In a message dated 9/14/2009 1:51:24 A.M. Central Daylight Time,  
r.skoru...@bremultibank.com.pl writes:

company. However *every* ISV's license agreement I met needed  
negotiation. Not only for the price, but first of all terms and  
conditions. Sometimes it was small change, but sometimes  not.



IBM's billing systems used to be just the  pits. Dups, retreads, and drops 
were common practice. When they outsourced marketing to  third party it got 
really slovenly with third party contracts and more serial  numbers for 
services. The cash cows, confusion and pricing did a lot to drive  us away from 
IBM top to bottom.
 
Third party have been caveat emptor for  ages. John Anderson started the 
isvcosts list several years ago it's an  end-user only forum to note problems 
and concerns.
 
Seems like today management by magazine  and instant gratification 
supercede technical competence and engineering  synergy. 





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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-14 Thread Rick Fochtman
Let's face it: some vendors are very fair and accomodating while others 
have practices that can only be characterized as predatory. I've dealt 
with both kinds.


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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-14 Thread Rick Fochtman

--snip--
Let me understand this correctly. You accept all IBM boilerplate 
agreements with zero negotiation???

-unsnip
If so, I want whatever it is that he's smoking!  :-)

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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-14 Thread Kelman, Tom
That's all well and good.  However, I just did a D PROD,STATE on my
systems and several products - CPCS, the imaging software, CICS, DB2,
and MQ - are not in this list, but they are all producing SMF Type89
records.  The ones for CICS, DB2, and MQ are run though SCRT every month
to produce the reports for IBM sub-capacity pricing.  So it appears that
this is not necessarily required to get the SMF Type 89 records.

Tom Kelman
Enterprise Capacity Planner
Commerce Bank of Kansas City
(816) 760-7632

 -Original Message-
 From: IBM Mainframe Discussion List [mailto:ibm-m...@bama.ua.edu] On
 Behalf Of Edward Jaffe
 Sent: Monday, September 14, 2009 10:39 AM
 To: IBM-MAIN@bama.ua.edu
 Subject: Re: Sub Capacity Reporting for non IBM Vendors
 
 Kelman, Tom wrote:
  What is said here might be true for those products that are doing
  sub-capacity pricing based on MSUs.  They just need to
  register/deregister their product to write the MULC data.  However,
as I
  said in a previous post, I know that the IBM CPCS and imaging
software
  cause SMF89 records to be written so those products can be priced
based
  on the number of items processed by the products.  I don't think
that
  can be done by registering the product to write the MULC data.
 
 1) SMF89.1 records contain resource usage information. See IFAUSAGE
 service.
 2) SMF89.2 records contain product usage information. See IFAEDREG and
 IFAEDDRG services.
 
 These services, and the IFAURP report program, are described in z/OS
MVS
 Product Management:
 http://publibz.boulder.ibm.com/cgi-bin/bookmgr_OS390/BOOKS/iea2r130/
 
 --
 Edward E Jaffe
 Phoenix Software International, Inc
 5200 W Century Blvd, Suite 800
 Los Angeles, CA 90045
 310-338-0400 x318
 edja...@phoenixsoftware.com
 http://www.phoenixsoftware.com/
 
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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-14 Thread Ted MacNEIL
Let's face it: some vendors are very fair and accomodating while others 
have practices that can only be characterized as predatory. I've dealt 
with both kinds.

So have I.
As a Capacity Analyst, I have been more involved in costing, than I've ever 
wanted to be.
I knew this was going to happen as soon as IBM introduced tiered pricing in 
1984.

The issue from Roland's post was not whether there were good, bad, or 
indifferent.
Rather, it was his statement was IBM is good, and everybody else was bad.

I can, from direct experience, state (unequivically) that I know two ISV's that 
(imo) Data21 (ZIP/390), and VANGUARD, are excellent vendors, in support, 
marketting  cost, along with product capability.

I can name two that are horrible, in my opinion, suck.
But, with today's libel laws, I shall not publicly.
-
Too busy driving to stop for gas!

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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-14 Thread Edward Jaffe

Kelman, Tom wrote:

What is said here might be true for those products that are doing
sub-capacity pricing based on MSUs.  They just need to
register/deregister their product to write the MULC data.  However, as I
said in a previous post, I know that the IBM CPCS and imaging software
cause SMF89 records to be written so those products can be priced based
on the number of items processed by the products.  I don't think that
can be done by registering the product to write the MULC data.


1) SMF89.1 records contain resource usage information. See IFAUSAGE service.
2) SMF89.2 records contain product usage information. See IFAEDREG and 
IFAEDDRG services.


These services, and the IFAURP report program, are described in z/OS MVS 
Product Management: 
http://publibz.boulder.ibm.com/cgi-bin/bookmgr_OS390/BOOKS/iea2r130/


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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-14 Thread Edward Jaffe

Kelman, Tom wrote:

That's all well and good.  However, I just did a D PROD,STATE on my
systems and several products - CPCS, the imaging software, CICS, DB2,
and MQ - are not in this list, but they are all producing SMF Type89
records.  The ones for CICS, DB2, and MQ are run though SCRT every month
to produce the reports for IBM sub-capacity pricing.  So it appears that
this is not necessarily required to get the SMF Type 89 records.
  


Right. The DISPLAY PROD command is for products that use IFAEDREG and 
IFAEDDRG. Products that use IFAUSAGE do not appear there. SMF 89.1 
records were being produced for IFAUSAGE long before the product 
registration concept was envisioned.


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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-13 Thread R.S.

Edward Jaffe pisze:
[...]
Such tactics do not work with IBM. Reagan's Trust but Verify applies. 
They have an elaborate (almost Rube Goldberg-like) system in place to 
monitor and report usage. 


Yes and no. IBM is one of very few companies which do not use execution 
keys. I don't know any IBM product which would be key-protected or 
protected in any other way.


For software products that still use the old 
monthly rental model, that system determines the monthly rental price 
due. For newer products, using IPLA contracts where you license x 
amount of capacity and pay an annual service subscription fee, the 
system monitors usage to ensure customers don't exceed their entitled 
capacity. Exceeding your entitlement constitutes an order for more 
capacity. It's all very automated and, for the most-part, prices are 
non-negotiable. Like the power company, you pay for what you get and you 
get what you pay for.


Prices are *usually* non-negotiable, but I know some case of discount 
for MLC products. BTW: Usually the products are non-replaceable as well. 
There is no ISV version of z/OS or CICS.


(some good words about IBM)
It is also worth to mention that IBM is the only company which is not 
try to catch the customer. I read several horror stories on this 
forum, on ISVcosts list, from own experience - almost any other company 
presents license agreements that HAVE to be negotiated. Only IBM's 
license agreemenst are let's say FAIR. No excessive costs of upgrade, 
SS, etc.

BTW: I didn't say 'CA' g


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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-13 Thread Edward Jaffe

R.S. wrote:
It is also worth to mention that IBM is the only company which is not 
try to catch the customer. I read several horror stories on this 
forum, on ISVcosts list, from own experience - almost any other 
company presents license agreements that HAVE to be negotiated. Only 
IBM's license agreemenst are let's say FAIR. No excessive costs of 
upgrade, SS, etc.

BTW: I didn't say 'CA' g


You're statements that: IBM is the only company which is not try to 
'catch' the customer and Only IBM's license agreemenst are let's say 
FAIR [SIC]--which I will paraphrase, since you are a non-native English 
speaker, to mean: IBM is the only honest mainframe software company 
are highly insulting and patently false.


You might have read so-called horror stories. And, you might have your 
own anecdotal negative experiences. But, I know for an ABSOLUTE FACT you 
are NOT a customer of Phoenix Software International. Your assertions, 
therefore, should not and cannot apply to us or any other software 
providers with whom you do not do business. (I suspect there are 
*dozens* of them--some who freely contribute their time and expertise to 
this list!)


Your statements are unfair, inaccurate, subjective opinion presented as 
fact, and ought to be recanted...


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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-13 Thread Ted MacNEIL
 It is also worth to mention that IBM is the only company which is not 
 try to catch the customer.

BS! Which planet are you from?

I read several horror stories on this 
 forum, on ISVcosts list, from own experience - almost any other 
 company presents license agreements that HAVE to be negotiated.

I can tell you IBM licencing problems just as scary as your supposed ISV-Horror 
stories!
One happened when I worked for IGS (an IBM subsiduary).
We were using CBU, and did a disaster test one weekend.
When IBM billing saw the billing for that month, they wanted to charge us for a 
1C5, instead of a 1C2, for the entire month.
And, they were part of the group that we negotiated the whole CBU arrangement 
with.


Then there was the time, at another company, as IBM customers, they came in to 
help us 'rationalise' our billing, to ensure that what we thought we had, and 
what they thought we had, matched.
This was about the time MSU-based pricing came in.
The audit was to rationalise, not penalise, or so we were told.
When we saw the first bill after that, we saw penalties!

So, don't tell me IBM is the only fair software vendor!
I can name at least three VERY fair ISVs, and one VERY UNFAIR one, without even 
breathing hard!

Also, if I were an ISV, I'd take a lot of umbridge against your biased and 
libelous statements!
-
Too busy driving to stop for gas!

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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-13 Thread Stephen Mednick
 -Original Message-
 From: IBM Mainframe Discussion List [mailto:ibm-m...@bama.ua.edu] On
 Behalf Of Edward Jaffe
 Sent: Monday, 14 September 2009 7:06 AM
 To: IBM-MAIN@bama.ua.edu
 Subject: Re: Sub Capacity Reporting for non IBM Vendors
 
 R.S. wrote:
  It is also worth to mention that IBM is the only company which is not
  try to catch the customer. I read several horror stories on this
  forum, on ISVcosts list, from own experience - almost any other
  company presents license agreements that HAVE to be negotiated. Only
  IBM's license agreemenst are let's say FAIR. No excessive costs of
  upgrade, SS, etc.
  BTW: I didn't say 'CA' g
 

 Edward Jaffe replied:
 Your statements are unfair, inaccurate, subjective opinion presented as
 fact, and ought to be recanted...
 

Totally agree!!!


Stephen Mednick
Computer Supervisory Services
Sydney, Australia

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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-13 Thread Ted MacNEIL
 Your statements are unfair, inaccurate, subjective opinion presented as
 fact, and ought to be recanted...
 

Totally agree!!!

I'm a customer AND I totally agree, as well!
-
Too busy driving to stop for gas!

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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-12 Thread Peter Relson
A vendor could write SMF Type 89 records that record something other
than MSUs.  IBM actually does this with their Check Processing Control
System (CPCS) and imaging software.  Those products write Type 89
records that record the number of items processed.

It seems really unlikely that anyone would write their own SMF type 89
records (especially IBM). But perhaps you know something I don't.  SMF 89
records are not written by applications. They are written by SMF. Only by
SMF.  SMF 89 subtype 2 records (which is what is really being talked about
in the SCRT discussion) are written by SMF based on information associated
with the product registration service (IFAEDREG). SMF 89 subtype 1 records
are written by SMF based on information provided by applications using
IFAUSAGE.

Peter Relson
z/OS Core Technology Design
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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-12 Thread Edward Jaffe

R.S. wrote:
It is possible to convince vendor that some LPAR never exceeds xxx 
MIPS/MSU and no checking is done. Despite of CPU upgrades.
And of course it is possible to convince vendor that their product is 
being used only on that LPAR.
It is sometimes possible to convince vendor that we use their product 
on every LPAR, but MSU base is not related to product usage. Effect: 
flat price, MSU independent, (MIPS, LPAR, footproint, etc.) independent.


Such tactics do not work with IBM. Reagan's Trust but Verify applies. 
They have an elaborate (almost Rube Goldberg-like) system in place to 
monitor and report usage. For software products that still use the old 
monthly rental model, that system determines the monthly rental price 
due. For newer products, using IPLA contracts where you license x 
amount of capacity and pay an annual service subscription fee, the 
system monitors usage to ensure customers don't exceed their entitled 
capacity. Exceeding your entitlement constitutes an order for more 
capacity. It's all very automated and, for the most-part, prices are 
non-negotiable. Like the power company, you pay for what you get and you 
get what you pay for.


This is the road toward a world of buzz words like dynamic provisioning, 
Software as a Service, cloud computing, and so forth...


It would not be that difficult to extend this system to cover the entire 
System z software ecosystem by simply generalizing the existing report 
generator. (If it was my project, I could easily have it designed, 
coded, tested, and in-place in time for the next release.) 
Unfortunately, in this case all the work must be done by IBM. And, they 
are a customer requirement-driven organization...


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Phoenix Software International, Inc
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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-12 Thread Scott Barry
On Sat, 12 Sep 2009 08:59:36 -0400, Peter Relson rel...@us.ibm.com wrote:

A vendor could write SMF Type 89 records that record something other
than MSUs.  IBM actually does this with their Check Processing Control
System (CPCS) and imaging software.  Those products write Type 89
records that record the number of items processed.

It seems really unlikely that anyone would write their own SMF type 89
records (especially IBM). But perhaps you know something I don't.  SMF 89
records are not written by applications. They are written by SMF. Only by
SMF.  SMF 89 subtype 2 records (which is what is really being talked about
in the SCRT discussion) are written by SMF based on information associated
with the product registration service (IFAEDREG). SMF 89 subtype 1 records
are written by SMF based on information provided by applications using
IFAUSAGE.

Peter Relson
z/OS Core Technology Design

CA Common Services (CAIRIM) is writing SMF 89 data today, contributing to
SMF 89 and MULC (SMF type 30) analysis and reporting for many of its
software products.  This effort came about in the past year's time-frame,
having been revealed (remember - CA does not announce futures!) at CA World
2007.  The product identification is delivered by CA as a PTF, if
interested, to resolve the individual product names based on their CA LMP
key identification.

Scott Barry
SBBWorks, Inc.

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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-12 Thread Edward Jaffe

Scott Barry wrote:

CA Common Services (CAIRIM) is writing SMF 89 data today, contributing to
SMF 89 and MULC (SMF type 30) analysis and reporting for many of its
software products.  This effort came about in the past year's time-frame,
having been revealed (remember - CA does not announce futures!) at CA World
2007.  The product identification is delivered by CA as a PTF, if
interested, to resolve the individual product names based on their CA LMP
key identification.
  


I think what Peter is saying is that such records are most likely NOT 
being created by CAIRIM. That is, it's unlikely that any CA-written code 
formats an SMF89 record and calls the SMFWTM service to write it to SMF. 
It's far more likely that CAIRIM simply uses the IFAEDxxx services to 
register/deregister their products and/or IFAUSAGE to write MULC data. 
Those actions will indirectly cause SMF89s to be produced. That's what 
our products do. I suspect, that's what they do too... Correct me if I'm 
wrong...


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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-11 Thread R.S.

Edward Jaffe pisze:
[...]

IBM SCRT does not support ISV products. Period.


Why?
SCRT is based on two records:
a) CPU utilization (SMF72 afaik)
b) products launched (SMF89)

Record 72 reporting does not require any change - so ISV would know what 
the 4HRA was on each LPAR.

There is still no report about LPARs where the product was used.
ISV has the following possibilities:

1. Simply trust customer and rely on customers declaration
2. Change the product to write their own SMF89 (or rather add a section 
to it).
3. Change the product to create custom SMF record and create own 
reporting tool. The tool may analyze SMF72 as well otherwise two reports 
will be sent to ISV: SCRT for utilization information and ISV-SCRT for 
product information.
4. Tie the product to given LPAR name. This is what some vendors already 
do. Not only CPC serial is checked, but also LPAR id or LPAR name.




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2008r., oraz uchway XVI NWZ z dnia 27 padziernika 2008r., moe ulec 
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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-11 Thread Martin Packer
I thought it was Type 70 rather than Type 72. (70 is CPU, 72 is Workload.)

Being in IBM Software Group I suppose I ought to pay more attention to 
software pricing. :-)

Martin

Martin Packer
Performance Consultant
IBM United Kingdom Ltd
+44-20-8832-5167
+44-7802-245-584

email: martin_pac...@uk.ibm.com

Twitter ID: MartinPacker

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Unless stated otherwise above:
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741598. 
Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU






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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-11 Thread R.S.

Martin Packer pisze:

I thought it was Type 70 rather than Type 72. (70 is CPU, 72 is Workload.)

Being in IBM Software Group I suppose I ought to pay more attention to 
software pricing. :-)


Yes, it is SMF70. I haven't checked before writing. However it is 
irrelevant for the main topic.


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Lodz, Poland


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ul. Senatorska 18
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NIP: 526-021-50-88
Wedug stanu na dzie 01.01.2009 r. kapita zakadowy BRE Banku SA (w caoci 
wpacony) wynosi 118.763.528 zotych. W zwizku z realizacj warunkowego 
podwyszenia kapitau zakadowego, na podstawie uchway XXI WZ z dnia 16 marca 
2008r., oraz uchway XVI NWZ z dnia 27 padziernika 2008r., moe ulec 
podwyszeniu do kwoty 123.763.528 z. Akcje w podwyszonym kapitale zakadowym 
BRE Banku SA bd w caoci opacone.

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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-11 Thread Edward Jaffe

Kelman, Tom wrote:

A vendor could write SMF Type 89 records that record something other
than MSUs.  IBM actually does this with their Check Processing Control
System (CPCS) and imaging software.  Those products write Type 89
records that record the number of items processed.  I have to run those
Type 89 records through a special program near the end of the year and
send reports to IBM to determine the charges for the products for the
next year based on the number of items processed. The upshot is that any
vendor could have its software write TYPE 89 records with any kind of
costing metric recorded in them, and then have a program to process that
and report on it.
  


SMF 70 records have the information needed to compute peak monthly R4HA. 
SMF89 is used by SCRT only to keep track of when a product was active, 
to know whether the associated R4HA CPU samples should be considered, 
when calculating the peak monthly R4HA.


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310-338-0400 x318
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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-11 Thread Norman Hollander on DesertWiz
Vendors also use these reports to validate the size of the LPAR that
products run in.
It would be nice if IBM would allow non-IBM products to participate in the
SCRT.

-Original Message-
From: IBM Mainframe Discussion List [mailto:ibm-m...@bama.ua.edu] On Behalf
Of Edward Jaffe
Sent: Friday, September 11, 2009 SYSN 10:19 AM
To: IBM-MAIN@bama.ua.edu
Subject: Re: Sub Capacity Reporting for non IBM Vendors

R.S. wrote:
 Edward Jaffe pisze:
 [...]
 IBM SCRT does not support ISV products. Period.

 Why?
 SCRT is based on two records:
 a) CPU utilization (SMF72 afaik)
 b) products launched (SMF89)

[I know you mean SMF 70.] The above is only partially true. SCRT has a 
hard-coded list of supported products inside. (Browse the module under 
ISPF to find their names.) These are the only products for which SCRT 
reporting is possible. If you don't believe me, try writing your own 
program that uses the IFA macros to generate SMF89 records and see 
what you see on SCRT. Hint: you will see NOTHING.

SCRT reports the monthly peak R4HA for each of the supported IBM 
products only.

If the ISV and customer agree that the ISV product is tied to one of the 
supported IBM products, everywhere it runs, then the SCRT report *can* 
be used by the ISV to verify the customer's entitled capacity has not 
been exceeded. (See IBM's IPLA contracts for how this works.)

If the ISV product is not tied to any supported IBM product or runs in a 
subset of LPARs, there are no applicable fields on the (normal) SCRT 
report that can be used to do this verification. It is possible for the 
customer to run SCRT again, using the SMF records from the subset of 
LPARs in which the ISV product is licensed, to get a peak monthly R4HA 
for that subset of LPARs. With this approach, the customer must agree 
that the ISV product is assumed to be running 24x7 and, therefore, tied 
to z/OS itself.

SMF89, which is used by SCRT to know when a product is actively being 
used, is useless in this and all other scenarios when considering 
products that are not listed in SCRT's hard-coded internal list of products.

-- 
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Phoenix Software International, Inc
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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-11 Thread Edward Jaffe

R.S. wrote:

Edward Jaffe pisze:
[...]

IBM SCRT does not support ISV products. Period.


Why?
SCRT is based on two records:
a) CPU utilization (SMF72 afaik)
b) products launched (SMF89)


[I know you mean SMF 70.] The above is only partially true. SCRT has a 
hard-coded list of supported products inside. (Browse the module under 
ISPF to find their names.) These are the only products for which SCRT 
reporting is possible. If you don't believe me, try writing your own 
program that uses the IFA macros to generate SMF89 records and see 
what you see on SCRT. Hint: you will see NOTHING.


SCRT reports the monthly peak R4HA for each of the supported IBM 
products only.


If the ISV and customer agree that the ISV product is tied to one of the 
supported IBM products, everywhere it runs, then the SCRT report *can* 
be used by the ISV to verify the customer's entitled capacity has not 
been exceeded. (See IBM's IPLA contracts for how this works.)


If the ISV product is not tied to any supported IBM product or runs in a 
subset of LPARs, there are no applicable fields on the (normal) SCRT 
report that can be used to do this verification. It is possible for the 
customer to run SCRT again, using the SMF records from the subset of 
LPARs in which the ISV product is licensed, to get a peak monthly R4HA 
for that subset of LPARs. With this approach, the customer must agree 
that the ISV product is assumed to be running 24x7 and, therefore, tied 
to z/OS itself.


SMF89, which is used by SCRT to know when a product is actively being 
used, is useless in this and all other scenarios when considering 
products that are not listed in SCRT's hard-coded internal list of products.


--
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Phoenix Software International, Inc
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Los Angeles, CA 90045
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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-11 Thread Kelman, Tom
A vendor could write SMF Type 89 records that record something other
than MSUs.  IBM actually does this with their Check Processing Control
System (CPCS) and imaging software.  Those products write Type 89
records that record the number of items processed.  I have to run those
Type 89 records through a special program near the end of the year and
send reports to IBM to determine the charges for the products for the
next year based on the number of items processed. The upshot is that any
vendor could have its software write TYPE 89 records with any kind of
costing metric recorded in them, and then have a program to process that
and report on it. 

Tom Kelman
Enterprise Capacity Planner
Commerce Bank of Kansas City
(816) 760-7632
 Why?
 SCRT is based on two records:
 a) CPU utilization (SMF72 afaik)
 b) products launched (SMF89)
 
 Record 72 reporting does not require any change - so ISV would know
what
 the 4HRA was on each LPAR.
 There is still no report about LPARs where the product was used.
 ISV has the following possibilities:
 
 1. Simply trust customer and rely on customers declaration
 2. Change the product to write their own SMF89 (or rather add a
section
 to it).
 3. Change the product to create custom SMF record and create own
 reporting tool. The tool may analyze SMF72 as well otherwise two
reports
 will be sent to ISV: SCRT for utilization information and ISV-SCRT for
 product information.
 4. Tie the product to given LPAR name. This is what some vendors
already
 do. Not only CPC serial is checked, but also LPAR id or LPAR name. 
 --
 Radoslaw Skorupka
 Lodz, Poland 
 --
 BRE Bank SA
 ul. Senatorska 18
 00-950 Warszawa
 www.brebank.pl



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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-11 Thread R.S.

Edward Jaffe pisze:
[...]
[I know you mean SMF 70.] The above is only partially true. SCRT has a 
hard-coded list of supported products inside. (Browse the module under 
ISPF to find their names.) These are the only products for which SCRT 
reporting is possible. If you don't believe me, try writing your own 
program that uses the IFA macros to generate SMF89 records and see 
what you see on SCRT. Hint: you will see NOTHING.


I stand corrected. That's stupid IMHO. [rhetorical] Why SCRT does not 
rely on SMF89 content?



SCRT reports the monthly peak R4HA for each of the supported IBM 
products only.


If the ISV and customer agree that the ISV product is tied to one of the 
supported IBM products, everywhere it runs, then the SCRT report *can* 
be used by the ISV to verify the customer's entitled capacity has not 
been exceeded. (See IBM's IPLA contracts for how this works.)


If the ISV product is not tied to any supported IBM product or runs in a 
subset of LPARs, there are no applicable fields on the (normal) SCRT 
report that can be used to do this verification. It is possible for the 
customer to run SCRT again, using the SMF records from the subset of 
LPARs in which the ISV product is licensed, to get a peak monthly R4HA 
for that subset of LPARs. With this approach, the customer must agree 
that the ISV product is assumed to be running 24x7 and, therefore, tied 
to z/OS itself.


SMF89, which is used by SCRT to know when a product is actively being 
used, is useless in this and all other scenarios when considering 
products that are not listed in SCRT's hard-coded internal list of 
products.




Well. I thought the rules are slightly different: it is enough to run 
some product ONCE during reporting period (month) to pay for that. More 
precisely: if you run ABC product on LPAR1 (only) and LPAR1 highest 
usage is nnn MSU then you pay for product ABC as it would consume nnn 
MSU on that LPAR. And it doesn't matter that you ran the product only 
once, 3 days before the peak occured.

(This is what I heard from IBMer, however I consider him as an oracle. )

BTW: other ways are still valid despite of SMF89 impossibilities.

Regards
--
Radoslaw Skorupka
Lodz, Poland


--
BRE Bank SA
ul. Senatorska 18
00-950 Warszawa
www.brebank.pl

Sd Rejonowy dla m. st. Warszawy 
XII Wydzia Gospodarczy Krajowego Rejestru Sdowego, 
nr rejestru przedsibiorców KRS 025237

NIP: 526-021-50-88
Wedug stanu na dzie 01.01.2009 r. kapita zakadowy BRE Banku SA (w caoci 
wpacony) wynosi 118.763.528 zotych. W zwizku z realizacj warunkowego 
podwyszenia kapitau zakadowego, na podstawie uchway XXI WZ z dnia 16 marca 
2008r., oraz uchway XVI NWZ z dnia 27 padziernika 2008r., moe ulec 
podwyszeniu do kwoty 123.763.528 z. Akcje w podwyszonym kapitale zakadowym 
BRE Banku SA bd w caoci opacone.

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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-11 Thread Edward Jaffe

R.S. wrote:
Well. I thought the rules are slightly different: it is enough to run 
some product ONCE during reporting period (month) to pay for that. 
More precisely: if you run ABC product on LPAR1 (only) and LPAR1 
highest usage is nnn MSU then you pay for product ABC as it would 
consume nnn MSU on that LPAR. And it doesn't matter that you ran the 
product only once, 3 days before the peak occured.

(This is what I heard from IBMer, however I consider him as an oracle. )


You could very well be right about this. (And, you probably are. I 
looked just now and could find nothing to contradict your statement.)


In any case, it doesn't change my basic point that SCRT supports only 
IBM products--no matter if it recognizes their presence on an LPAR from 
SMF Type 89 records or via customer specification through the NO89 DD 
statement.


--
Edward E Jaffe
Phoenix Software International, Inc
5200 W Century Blvd, Suite 800
Los Angeles, CA 90045
310-338-0400 x318
edja...@phoenixsoftware.com
http://www.phoenixsoftware.com/

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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-11 Thread Ted MacNEIL
More precisely: if you run ABC product on LPAR1 (only) and LPAR1 highest usage 
is nnn MSU then you pay for product ABC as it would consume nnn MSU on that 
LPAR.
And it doesn't matter that you ran the product only once, 3 days before the 
peak occured.

We ran into something similar when we convinced an ISV to go to usage base, 
rather than the entire footprint.
The alternative for the vendor was the discontinuation of the licence.

Anyway, the product ran under a CIC region that consumed (under peak) less than 
3% of the physical processor.
So, I implemented an SCRT process for the product.
The 4HRA peak was at night (all batch) when the CICS region wasn't even up.
My management complained, at first, but I pointed out, while it wasn't perfect, 
it saved us 180,000USD.
-
Too busy driving to stop for gas!

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Sub Capacity Reporting for non IBM Vendors

2009-09-10 Thread Ken Porowski
For a non-IBM vendor that does sub-capacity licensing how do you get the
data to them? 
Send them the SCRT .csv file? 
Send them a number and hope they trust you? 
Do they actually alter the charges on a monthly basis? 
If using SCRT data is it product specific (e.g. for a DB2 tool you use
SCRT data for DB2) or just based on overall (e.g. z/OS) usage?
Or is it some other method altogether? 
I have a new vendor that I asked the question of sub-capacity licensing
and they want me to provide more details on the model. They are
unfamiliar with SCRT and sub-capacity/workload licensing but are willing
to listen. I have to admit that I currently do not have
sub-capacity/workload pricing on any non-IBM products so I just want to
get a feel for how it normally works.
Thanks all 
Ken Porowski 
AVP Systems Software 
CIT Group 
E: ken.porow...@cit.com 


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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-10 Thread Kelman, Tom
It would depend on the vendor.  I assume that you are currently on VWLC
(i.e. sub-capacity) pricing with your IBM software, so you're alreay
sending the SCRT reports to IBM.  We also have a sub-capacity pricing
license with one of our vendors and we just copy them on the SCRT
reports.  Since the product is an always running, system level product
they base their charges on the z/OS MSUs reported, not any of the
sub-system MSUs.  We don't have one with SAS, but I know their model is
that you'd run SAS on a smaller LPAR and they charge you for the size of
the LPAR.  So, as I said, it depends on the vendor.  It the vendor that
you're discussing this with hasn't done it before, you're breaking new
ground with them.  Good luck.

Tom Kelman
Enterprise Capacity Planner
Commerce Bank of Kansas City
(816) 760-7632
 -Original Message-
 From: IBM Mainframe Discussion List [mailto:ibm-m...@bama.ua.edu] On
 Behalf Of Ken Porowski
 Sent: Thursday, September 10, 2009 10:16 AM
 To: IBM-MAIN@bama.ua.edu
 Subject: Sub Capacity Reporting for non IBM Vendors
 
 For a non-IBM vendor that does sub-capacity licensing how do you get
the
 data to them?
 Send them the SCRT .csv file?
 Send them a number and hope they trust you?
 Do they actually alter the charges on a monthly basis?
 If using SCRT data is it product specific (e.g. for a DB2 tool you use
 SCRT data for DB2) or just based on overall (e.g. z/OS) usage?
 Or is it some other method altogether?
 I have a new vendor that I asked the question of sub-capacity
licensing
 and they want me to provide more details on the model. They are
 unfamiliar with SCRT and sub-capacity/workload licensing but are
willing
 to listen. I have to admit that I currently do not have
 sub-capacity/workload pricing on any non-IBM products so I just want
to
 get a feel for how it normally works.
 Thanks all
 Ken Porowski
 AVP Systems Software
 CIT Group
 E: ken.porow...@cit.com
 
 
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 For IBM-MAIN subscribe / signoff / archive access instructions,
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Re: Sub Capacity Reporting for non IBM Vendors

2009-09-10 Thread Edward Jaffe

Ken Porowski wrote:

For a non-IBM vendor that does sub-capacity licensing how do you get the
data to them? 
Send them the SCRT .csv file? 
Send them a number and hope they trust you? 
Do they actually alter the charges on a monthly basis? 
If using SCRT data is it product specific (e.g. for a DB2 tool you use

SCRT data for DB2) or just based on overall (e.g. z/OS) usage?
Or is it some other method altogether? 
I have a new vendor that I asked the question of sub-capacity licensing

and they want me to provide more details on the model. They are
unfamiliar with SCRT and sub-capacity/workload licensing but are willing
to listen. I have to admit that I currently do not have
sub-capacity/workload pricing on any non-IBM products so I just want to
get a feel for how it normally works.
  


IBM SCRT does not support ISV products. Period.

Some ISVs have been able to get customers to agree to tie certain ISV 
products to SCRT-supported IBM products. For example, they could agree 
to tie some IMS tool from the ISV to IMS from IBM. With this agreement 
in place, the same SCRT report sent to IBM can also be sent to the ISV. 
This works because IMS is supported by SCRT.


Some customers will not agree to this marriage. Suppose a customer 
wants to run the ISV IMS tool in only a subset of LPARs running IMS. 
Now, the SCRT reports become worthless unless the customer is willing to 
perform a second SCRT run that includes SMF records from only the subset 
of LPARs on which the ISV IMS tool is licensed. Multiply this extra work 
by potentially dozens of ISV products and this can become a considerable 
burden on the customer.


There are people within IBM that would like to enhance SCRT to be able 
to handle non-IBM products. With just a little bit of work, SCRT's 
hard-coded product tables could be externalized and generalized and SCRT 
could be made to produce different sub-reports for different 
vendors--IBM being just one. But, this work needs justification like all 
development projects. If customers thought this was an important, and 
submitted a requirement, this might happen. Otherwise, it's unlikely...


--
Edward E Jaffe
Phoenix Software International, Inc
5200 W Century Blvd, Suite 800
Los Angeles, CA 90045
310-338-0400 x318
edja...@phoenixsoftware.com
http://www.phoenixsoftware.com/

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