Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up
Hi Margare Dectalk Access 32 works fine for me under Windows XP using JAWS 12 all levels including 1169. However, I don't think it can be used on Windows Vista or Windows 7 with JAWS at all. Mike -Original Message- From: jaws-users-list-boun...@jaws-users.com [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Margaret Thomas Sent: Tuesday, August 02, 2011 01:14 To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up Doris and All, I'm probably about as set as I'm going to be. JAWS 10 does not seem to want to run as a service on this machine and at least now seems to be coming up talking after system boot up. I tried copying the JAWS 10 icon on my desktop to my startup folder as a temporary solution as you suggested and thought it had been successful to at least have J 10 come up talking at some point. It wasn't doing it 100% of the time, though and somehow, my efforts without sighted assistance available apparently resulted in the OE menu bar being moved. I'd thought something was blocking My Desktop and had planned on calling my tech for a remote session anyway, but the new OE problem made that essential. He didn't find anything blocking My Desktop, but I did see something one time, but wasn't able to determine what it was. I vastly prefer DEC-Talk Access 32 to Eloquence and another tech at his shop has seen the screen I think is causing the problem and he thought it had something to do with DEC-Talk Access 32, but hadn't heard of it and wasn't sure. The remote session with my tech got J10 talking after boot up and I had to wait until this morning to call FS about the activation problem with J9 because of threatened severe thunder storms. The FS support guy thought the activation problem was weird, so seemed to agree with all of us here about that. He thought uninstalling JAWS 9 probably wouldn't cause J10 to decide it wanted to be activated since it would then be the earliest version. He tried to encourage me to uninstall JAWS 9 and 10. I didn't have any problem uninstalling J9 as long as it didn't create more activation problems, but I'm almost positive that 10 is the last JAWS version I can continue to have my beloved DEC-Talk Access 32 run on. After I hung up, I got 9 uninstalled and 10 doesn't seem to demand to be activated, so I'm happy. Margaret - Original Message - From: Doris and Chris chipmu...@gmx.net To: jaws-users-list@jaws-users.com Sent: Sunday, July 31, 2011 9:34 AM Subject: Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up The new soundcard would be the reason your older jaws want to be activated. for a fix until you can get your activation problem sorted out next week, you can copy the shortcut from your desktop for the version of jaws you want to run - and that is activated - into your startup folder. This will give you speech automatically once your desktop is loaded. It is not quite the same as loading jaws as a service but should do the trick unless you need to have jaws speak at the logon screen. jaws is way too picky about hardware changes with its activation. You might want to look into getting a hardware dongle to avoid such problmes - or see if the free nvda isn't sufficientfor what you need to do on the computer. g hth Doris At 08:55 AM 7/31/2011, you wrote: Doris, Before my current round of trouble started about a week and a half ago, JAWS 9 and 10 were installed. My SMA went to JAWS 12. JAWS 11 was on the machine, but not installed. About a week and a half ago I lost speech , on the XP Home and it re-booted itself with a this computer has recovered from a serious error message and it said it was the blue screen error. I couldn't get any version of JAWS to talk at all and computer literate sighted assistance couldn't get it talking with the mouse. We did a remote session with my tech and he couldn't get it talking either. When he heard about the blue screen error message, he said that it had happened to a lot of local computers lately due to frequent lightning strikes in the area. He concluded that the sound card needed to be replaced and came over the next day and put in a replacement sound card. He installed JAWS 12 from the CD while he was here. Part of the problem is that when I unload JAWS 10 to load J9 to go into basics or whatever they called it then to tell J9 not to load on startup, before I can press JAWS key-J, JAWS almost immediately says Activate button and wants to be activated. Currently, there are icons on My Desktop for JAWS, 9, 10, and 122. J11 has not been installed. It's been a long week and any more suggestions would be extremely appreciated. Margaret - Original Message - From: Doris and Chris chipmu...@gmx.net To: jaws-users-list@jaws-users.com Sent: Sunday, July 31, 2011 6:44 AM Subject: Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up Dear Miss Margaret, You should not have to activate your jaws 9.0 in order
Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up
Doris and All, I'm probably about as set as I'm going to be. JAWS 10 does not seem to want to run as a service on this machine and at least now seems to be coming up talking after system boot up. I tried copying the JAWS 10 icon on my desktop to my startup folder as a temporary solution as you suggested and thought it had been successful to at least have J 10 come up talking at some point. It wasn't doing it 100% of the time, though and somehow, my efforts without sighted assistance available apparently resulted in the OE menu bar being moved. I'd thought something was blocking My Desktop and had planned on calling my tech for a remote session anyway, but the new OE problem made that essential. He didn't find anything blocking My Desktop, but I did see something one time, but wasn't able to determine what it was. I vastly prefer DEC-Talk Access 32 to Eloquence and another tech at his shop has seen the screen I think is causing the problem and he thought it had something to do with DEC-Talk Access 32, but hadn't heard of it and wasn't sure. The remote session with my tech got J10 talking after boot up and I had to wait until this morning to call FS about the activation problem with J9 because of threatened severe thunder storms. The FS support guy thought the activation problem was weird, so seemed to agree with all of us here about that. He thought uninstalling JAWS 9 probably wouldn't cause J10 to decide it wanted to be activated since it would then be the earliest version. He tried to encourage me to uninstall JAWS 9 and 10. I didn't have any problem uninstalling J9 as long as it didn't create more activation problems, but I'm almost positive that 10 is the last JAWS version I can continue to have my beloved DEC-Talk Access 32 run on. After I hung up, I got 9 uninstalled and 10 doesn't seem to demand to be activated, so I'm happy. Margaret - Original Message - From: Doris and Chris chipmu...@gmx.net To: jaws-users-list@jaws-users.com Sent: Sunday, July 31, 2011 9:34 AM Subject: Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up The new soundcard would be the reason your older jaws want to be activated. for a fix until you can get your activation problem sorted out next week, you can copy the shortcut from your desktop for the version of jaws you want to run - and that is activated - into your startup folder. This will give you speech automatically once your desktop is loaded. It is not quite the same as loading jaws as a service but should do the trick unless you need to have jaws speak at the logon screen. jaws is way too picky about hardware changes with its activation. You might want to look into getting a hardware dongle to avoid such problmes - or see if the free nvda isn't sufficientfor what you need to do on the computer. g hth Doris At 08:55 AM 7/31/2011, you wrote: Doris, Before my current round of trouble started about a week and a half ago, JAWS 9 and 10 were installed. My SMA went to JAWS 12. JAWS 11 was on the machine, but not installed. About a week and a half ago I lost speech , on the XP Home and it re-booted itself with a this computer has recovered from a serious error message and it said it was the blue screen error. I couldn't get any version of JAWS to talk at all and computer literate sighted assistance couldn't get it talking with the mouse. We did a remote session with my tech and he couldn't get it talking either. When he heard about the blue screen error message, he said that it had happened to a lot of local computers lately due to frequent lightning strikes in the area. He concluded that the sound card needed to be replaced and came over the next day and put in a replacement sound card. He installed JAWS 12 from the CD while he was here. Part of the problem is that when I unload JAWS 10 to load J9 to go into basics or whatever they called it then to tell J9 not to load on startup, before I can press JAWS key-J, JAWS almost immediately says Activate button and wants to be activated. Currently, there are icons on My Desktop for JAWS, 9, 10, and 122. J11 has not been installed. It's been a long week and any more suggestions would be extremely appreciated. Margaret - Original Message - From: Doris and Chris chipmu...@gmx.net To: jaws-users-list@jaws-users.com Sent: Sunday, July 31, 2011 6:44 AM Subject: Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up Dear Miss Margaret, You should not have to activate your jaws 9.0 in order to turn off the run jaws first option in it. when it comes up after boot up and asks to be activated, have it run in 40-minute mode instead. This is plenty of time to go into its basic options and to uncheck the run first jaws (or run jaws at windows startup or whatever it is called these days. when you have unchecked the option in jaws 9, tab to the OK tutton, enter on it. then close out jaws 9 and bring up jaws 10 or whatever version you want to have
Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up
Hi Mike, I had to unplug my computer yesterday after I had the remote session with my tech since big thunderstorms were predicted and couldn't talk to FS about the activation problem with JAWS 9 until this morning. The support person originally said he thought maybe my fire wall was blocking the activation or that the activation number was wrong and I had a bit of trouble telling him that JAWS 12 installed without a problem, but he finally seemed to understand my problem and agreed that it was weird, He didn't suggest the fix your friend was given, but said he thought just uninstalling J9 would do the trick. I did it when we finished the conversation and JAWS 10 doesn't seem to be hollering to be activated. I mentioned having requested my activations be reset to the full number after the replacement sound card was installed the weekend before last and he said he could reset it to 3 and I could hear him typing. He didn't know if a confirmation message is supposed to be sent out. I checked a while ago and the web site still said I had 1 activation. I don't know if it takes time to become effective. Thanks for helping, Margaret - Original Message - From: Mike Barbara In Arcadia mb69ma...@charter.net To: jaws-users-list@jaws-users.com Sent: Sunday, July 31, 2011 11:44 AM Subject: Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up Hi Margaret, A friend of ours had this same problem with Jaws9. The fix for this problem, at least this is what we were told by FS tech support, was to run Jaws9 as a service but, in order to do this, Jaws9 has to be the Jaws version that starts when the computer / Windows starts. When you installed / authorized Jaws12, that should have authorized Jaws12 all earlier Jaws versions that are installed on the computer. When you ask to have your activation keys renewed, they usually only give you 1 activation key now, where in the past they used to give you your limit of all 3. If I am incorrect or have misstated anything here, someone please jump in correct me. Hope this helps. Take care. Mike P.S. You should probably call FS tech support to talk to them about this Jaws9 problem, just in case something has changed since the time I talked to them about our friends' problem with the program. - Original Message - From: Margaret Thomas To: jaws-users-list@jaws-users.com Sent: Sunday, July 31, 2011 6:43 AM Subject: Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up If you are referring to my request to have my activation count re-set, I requested it a week ago and never heard. I don't know if the request got lost in the shuffle. As of earlier this morning, my count is 1, so I don't understand why J9 wants to be activated since it has been on My Desktop for a couple years. My memory is that I reluctantly installed JAWS 10 and was happily using J9 in normal mode. I apologize if you were referring to something else. Margaret - Original Message - From: raymond lombardi ray...@gmail.com To: jaws-users-list@jaws-users.com Sent: Sunday, July 31, 2011 8:32 AM Subject: Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up You will get an email from them tomorrow or tuesday. it takes two or three days. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up
Hi Margaret, Below are real easy to follow steps on making Jaws run as a service. http://www.jaws-users.com/text/JAWS/JawsAsAServiceHotkey.html Hope this helps. Take care. Mike - Original Message - From: Margaret Thomas To: jaws-users-list@jaws-users.com Sent: Tuesday, August 02, 2011 10:41 AM Subject: Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up Hi Mike, I had to unplug my computer yesterday after I had the remote session with my tech since big thunderstorms were predicted and couldn't talk to FS about the activation problem with JAWS 9 until this morning. The support person originally said he thought maybe my fire wall was blocking the activation or that the activation number was wrong and I had a bit of trouble telling him that JAWS 12 installed without a problem, but he finally seemed to understand my problem and agreed that it was weird, He didn't suggest the fix your friend was given, but said he thought just uninstalling J9 would do the trick. I did it when we finished the conversation and JAWS 10 doesn't seem to be hollering to be activated. I mentioned having requested my activations be reset to the full number after the replacement sound card was installed the weekend before last and he said he could reset it to 3 and I could hear him typing. He didn't know if a confirmation message is supposed to be sent out. I checked a while ago and the web site still said I had 1 activation. I don't know if it takes time to become effective. Thanks for helping, Margaret - Original Message - From: Mike Barbara In Arcadia mb69ma...@charter.net To: jaws-users-list@jaws-users.com Sent: Sunday, July 31, 2011 11:44 AM Subject: Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up Hi Margaret, A friend of ours had this same problem with Jaws9. The fix for this problem, at least this is what we were told by FS tech support, was to run Jaws9 as a service but, in order to do this, Jaws9 has to be the Jaws version that starts when the computer / Windows starts. When you installed / authorized Jaws12, that should have authorized Jaws12 all earlier Jaws versions that are installed on the computer. When you ask to have your activation keys renewed, they usually only give you 1 activation key now, where in the past they used to give you your limit of all 3. If I am incorrect or have misstated anything here, someone please jump in correct me. Hope this helps. Take care. Mike P.S. You should probably call FS tech support to talk to them about this Jaws9 problem, just in case something has changed since the time I talked to them about our friends' problem with the program. - Original Message - From: Margaret Thomas To: jaws-users-list@jaws-users.com Sent: Sunday, July 31, 2011 6:43 AM Subject: Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up If you are referring to my request to have my activation count re-set, I requested it a week ago and never heard. I don't know if the request got lost in the shuffle. As of earlier this morning, my count is 1, so I don't understand why J9 wants to be activated since it has been on My Desktop for a couple years. My memory is that I reluctantly installed JAWS 10 and was happily using J9 in normal mode. I apologize if you were referring to something else. Margaret - Original Message - From: raymond lombardi ray...@gmail.com To: jaws-users-list@jaws-users.com Sent: Sunday, July 31, 2011 8:32 AM Subject: Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up You will get an email from them tomorrow or tuesday. it takes two or three days. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up
Raymond and All, Activating 9, which was the one that wanted to be activated failed. I got an error message: Client Activator Error Code: 52500 You have received this message due to one of the following possibilities: - You are not connected to the Internet. Check your connection and try again. - Your 20-digit Authorization number is typed incorrectly. Check for spaces or incorrect characters and try again. - The Freedom Scientific server may be experiencing temporary difficulties. Try again later. - You have canceled registration. If you continue to experience this problem, point your Internet browser to www.FSActivate.com and follow the instructions to retrieve an Activation License Code that will activate your product. I'm connected to the Internet. www.freedomscientific.com loads. The 20 digit number came up from the activation disk. I have not knowingly canceled registration. My remaining activation count just now from www.FSActivate.com is 1. When I requested more last weekend, the form wanted my e-mail address, but I never heard from FS that they've approved or rejected the request. I think I'll have to contact FS on Monday, but does anybody have any ideas in the mean time? I don't think I Can remember the last I ran JAWS 9. I can uninstall it, but I'm afraid JAWS 10 will decide it needs to be activated. Thanks, Margaret - Original Message - From: raymond lombardi ray...@gmail.com To: jaws-users-list@jaws-users.com Sent: Saturday, July 30, 2011 8:42 PM Subject: Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up I would say run the version of jaws that wants to be activated and look to see if the automatically start jaws box is checked and if it is uncheck it. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up
Dear Miss Margaret, You should not have to activate your jaws 9.0 in order to turn off the run jaws first option in it. when it comes up after bootup and asks to be activated, have it run in 40-minute mode instead. This is plenty of time to go into its basic options and to uncheck the run first jaws (or run jaws at windows startup or whatever it is called these days. when you have unchecked the option in jaws 9, tab to the OK tutton, enter on it. then close out jaws 9 and bring up jaws 10 or whatever version you want to have coming up when you start your computer. go into its options and and check the checkbox to have it start automatically. This should fix the problem. I can only guess to the reason why your jaws 9 wants to be activated when your 10 is working fine. Did you by any chance get a new jaws license in between so that the newer jaws maybe has a diferent serial number? You cold check the serial number - not the long activation code) when you bring up the different versions to fix the automatic startup. This is just a wild guess, though. good luck and keep us posted! Cheers, Doris At 06:19 AM 7/31/2011, you wrote: Raymond and All, Activating 9, which was the one that wanted to be activated failed. I got an error message: Client Activator Error Code: 52500 You have received this message due to one of the following possibilities: - You are not connected to the Internet. Check your connection and try again. - Your 20-digit Authorization number is typed incorrectly. Check for spaces or incorrect characters and try again. - The Freedom Scientific server may be experiencing temporary difficulties. Try again later. - You have canceled registration. If you continue to experience this problem, point your Internet browser to www.FSActivate.com and follow the instructions to retrieve an Activation License Code that will activate your product. I'm connected to the Internet. www.freedomscientific.com loads. The 20 digit number came up from the activation disk. I have not knowingly canceled registration. My remaining activation count just now from www.FSActivate.com is 1. When I requested more last weekend, the form wanted my e-mail address, but I never heard from FS that they've approved or rejected the request. I think I'll have to contact FS on Monday, but does anybody have any ideas in the mean time? I don't think I Can remember the last I ran JAWS 9. I can uninstall it, but I'm afraid JAWS 10 will decide it needs to be activated. Thanks, Margaret - Original Message - From: raymond lombardi ray...@gmail.com To: jaws-users-list@jaws-users.com Sent: Saturday, July 30, 2011 8:42 PM Subject: Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up I would say run the version of jaws that wants to be activated and look to see if the automatically start jaws box is checked and if it is uncheck it. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up
Doris, Before my current round of trouble started about a week and a half ago, JAWS 9 and 10 were installed. My SMA went to JAWS 12. JAWS 11 was on the machine, but not installed. About a week and a half ago I lost speech , on the XP Home and it re-booted itself with a this computer has recovered from a serious error message and it said it was the blue screen error. I couldn't get any version of JAWS to talk at all and computer literate sighted assistance couldn't get it talking with the mouse. We did a remote session with my tech and he couldn't get it talking either. When he heard about the blue screen error message, he said that it had happened to a lot of local computers lately due to frequent lightning strikes in the area. He concluded that the sound card needed to be replaced and came over the next day and put in a replacement sound card. He installed JAWS 12 from the CD while he was here. Part of the problem is that when I unload JAWS 10 to load J9 to go into basics or whatever they called it then to tell J9 not to load on startup, before I can press JAWS key-J, JAWS almost immediately says Activate button and wants to be activated. Currently, there are icons on My Desktop for JAWS, 9, 10, and 122. J11 has not been installed. It's been a long week and any more suggestions would be extremely appreciated. Margaret - Original Message - From: Doris and Chris chipmu...@gmx.net To: jaws-users-list@jaws-users.com Sent: Sunday, July 31, 2011 6:44 AM Subject: Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up Dear Miss Margaret, You should not have to activate your jaws 9.0 in order to turn off the run jaws first option in it. when it comes up after boot up and asks to be activated, have it run in 40-minute mode instead. This is plenty of time to go into its basic options and to uncheck the run first jaws (or run jaws at windows startup or whatever it is called these days. when you have unchecked the option in jaws 9, tab to the OK tutton, enter on it. then close out jaws 9 and bring up jaws 10 or whatever version you want to have coming up when you start your computer. go into its options and and check the checkbox to have it start automatically. This should fix the problem. I can only guess to the reason why your jaws 9 wants to be activated when your 10 is working fine. Did you by any chance get a new jaws license in between so that the newer jaws maybe has a diferent serial number? You cold check the serial number - not the long activation code) when you bring up the different versions to fix the automatic startup. This is just a wild guess, though. good luck and keep us posted! Cheers, Doris At 06:19 AM 7/31/2011, you wrote: Raymond and All, Activating 9, which was the one that wanted to be activated failed. I got an error message: Client Activator Error Code: 52500 You have received this message due to one of the following possibilities: - You are not connected to the Internet. Check your connection and try again. - Your 20-digit Authorization number is typed incorrectly. Check for spaces or incorrect characters and try again. - The Freedom Scientific server may be experiencing temporary difficulties. Try again later. - You have canceled registration. If you continue to experience this problem, point your Internet browser to www.FSActivate.com and follow the instructions to retrieve an Activation License Code that will activate your product. I'm connected to the Internet. www.freedomscientific.com loads. The 20 digit number came up from the activation disk. I have not knowingly canceled registration. My remaining activation count just now from www.FSActivate.com is 1. When I requested more last weekend, the form wanted my e-mail address, but I never heard from FS that they've approved or rejected the request. I think I'll have to contact FS on Monday, but does anybody have any ideas in the mean time? I don't think I Can remember the last I ran JAWS 9. I can uninstall it, but I'm afraid JAWS 10 will decide it needs to be activated. Thanks, Margaret - Original Message - From: raymond lombardi ray...@gmail.com To: jaws-users-list@jaws-users.com Sent: Saturday, July 30, 2011 8:42 PM Subject: Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up I would say run the version of jaws that wants to be activated and look to see if the automatically start jaws box is checked and if it is uncheck it. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up
You will get an email from them tomorrow or tuesday. it takes two or three days. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up
Yes, you're right about that one, you said the same thing I told her. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up
The new soundcard would be the reason your older jaws want to be activated. for a fix until you can get your activation problem sorted out next week, you can copy the shortcut from your desktop for the version of jaws you want to run - and that is activated - into your startup folder. This will give you speech automatically once your desktop is loaded. It is not quite the same as loading jaws as a service but should do the trick unless you need to have jaws speak at the logon screen. jaws is way too picky about hardware changes with its activation. You might want to look into getting a hardware dongle to avoid such problmes - or see if the free nvda isn't sufficientfor what you need to do on the computer. g hth Doris At 08:55 AM 7/31/2011, you wrote: Doris, Before my current round of trouble started about a week and a half ago, JAWS 9 and 10 were installed. My SMA went to JAWS 12. JAWS 11 was on the machine, but not installed. About a week and a half ago I lost speech , on the XP Home and it re-booted itself with a this computer has recovered from a serious error message and it said it was the blue screen error. I couldn't get any version of JAWS to talk at all and computer literate sighted assistance couldn't get it talking with the mouse. We did a remote session with my tech and he couldn't get it talking either. When he heard about the blue screen error message, he said that it had happened to a lot of local computers lately due to frequent lightning strikes in the area. He concluded that the sound card needed to be replaced and came over the next day and put in a replacement sound card. He installed JAWS 12 from the CD while he was here. Part of the problem is that when I unload JAWS 10 to load J9 to go into basics or whatever they called it then to tell J9 not to load on startup, before I can press JAWS key-J, JAWS almost immediately says Activate button and wants to be activated. Currently, there are icons on My Desktop for JAWS, 9, 10, and 122. J11 has not been installed. It's been a long week and any more suggestions would be extremely appreciated. Margaret - Original Message - From: Doris and Chris chipmu...@gmx.net To: jaws-users-list@jaws-users.com Sent: Sunday, July 31, 2011 6:44 AM Subject: Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up Dear Miss Margaret, You should not have to activate your jaws 9.0 in order to turn off the run jaws first option in it. when it comes up after boot up and asks to be activated, have it run in 40-minute mode instead. This is plenty of time to go into its basic options and to uncheck the run first jaws (or run jaws at windows startup or whatever it is called these days. when you have unchecked the option in jaws 9, tab to the OK tutton, enter on it. then close out jaws 9 and bring up jaws 10 or whatever version you want to have coming up when you start your computer. go into its options and and check the checkbox to have it start automatically. This should fix the problem. I can only guess to the reason why your jaws 9 wants to be activated when your 10 is working fine. Did you by any chance get a new jaws license in between so that the newer jaws maybe has a diferent serial number? You cold check the serial number - not the long activation code) when you bring up the different versions to fix the automatic startup. This is just a wild guess, though. good luck and keep us posted! Cheers, Doris At 06:19 AM 7/31/2011, you wrote: Raymond and All, Activating 9, which was the one that wanted to be activated failed. I got an error message: Client Activator Error Code: 52500 You have received this message due to one of the following possibilities: - You are not connected to the Internet. Check your connection and try again. - Your 20-digit Authorization number is typed incorrectly. Check for spaces or incorrect characters and try again. - The Freedom Scientific server may be experiencing temporary difficulties. Try again later. - You have canceled registration. If you continue to experience this problem, point your Internet browser to www.FSActivate.com and follow the instructions to retrieve an Activation License Code that will activate your product. I'm connected to the Internet. www.freedomscientific.com loads. The 20 digit number came up from the activation disk. I have not knowingly canceled registration. My remaining activation count just now from www.FSActivate.com is 1. When I requested more last weekend, the form wanted my e-mail address, but I never heard from FS that they've approved or rejected the request. I think I'll have to contact FS on Monday, but does anybody have any ideas in the mean time? I don't think I Can remember the last I ran JAWS 9. I can uninstall it, but I'm afraid JAWS 10 will decide it needs to be activated. Thanks, Margaret - Original Message - From: raymond lombardi ray...@gmail.com To: jaws-users-list@jaws-users.com
Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up
If you are referring to my request to have my activation count re-set, I requested it a week ago and never heard. I don't know if the request got lost in the shuffle. As of earlier this morning, my count is 1, so I don't understand why J9 wants to be activated since it has been on My Desktop for a couple years. My memory is that I reluctantly installed JAWS 10 and was happily using J9 in normal mode. I apologize if you were referring to something else. Margaret - Original Message - From: raymond lombardi ray...@gmail.com To: jaws-users-list@jaws-users.com Sent: Sunday, July 31, 2011 8:32 AM Subject: Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up You will get an email from them tomorrow or tuesday. it takes two or three days. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up
Hi Margaret, A friend of ours had this same problem with Jaws9. The fix for this problem, at least this is what we were told by FS tech support, was to run Jaws9 as a service but, in order to do this, Jaws9 has to be the Jaws version that starts when the computer / Windows starts. When you installed / authorized Jaws12, that should have authorized Jaws12 all earlier Jaws versions that are installed on the computer. When you ask to have your activation keys renewed, they usually only give you 1 activation key now, where in the past they used to give you your limit of all 3. If I am incorrect or have misstated anything here, someone please jump in correct me. Hope this helps. Take care. Mike P.S. You should probably call FS tech support to talk to them about this Jaws9 problem, just in case something has changed since the time I talked to them about our friends' problem with the program. - Original Message - From: Margaret Thomas To: jaws-users-list@jaws-users.com Sent: Sunday, July 31, 2011 6:43 AM Subject: Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up If you are referring to my request to have my activation count re-set, I requested it a week ago and never heard. I don't know if the request got lost in the shuffle. As of earlier this morning, my count is 1, so I don't understand why J9 wants to be activated since it has been on My Desktop for a couple years. My memory is that I reluctantly installed JAWS 10 and was happily using J9 in normal mode. I apologize if you were referring to something else. Margaret - Original Message - From: raymond lombardi ray...@gmail.com To: jaws-users-list@jaws-users.com Sent: Sunday, July 31, 2011 8:32 AM Subject: Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up You will get an email from them tomorrow or tuesday. it takes two or three days. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up
Yes, I was refering to jaws 9. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] Jaws 10 Not Talking on Boot Up
Hi All, I've had a problem for at least a week now with my XP Home with SP 3 and JAWS 10 not talking on boot up. JAWS 9 and 12 are also installed. I think that something happened somehow and the box to have JAWS 10 load automatically refuses to stay checked since I know I've checked it at least twice and the check mark won't stay put. I've clicked okay when I'm finished. Another thought I had was that maybe 2 versions both were checked to load automatically and I've tried to look at all three to make sure only one version is set to automatically load. The first time I unloaded 10 and clicked on 9 on My Desktop I got a message to begin activation. I've had a licensed copy of 9 for years and all my copies of JAWS since 3.x have been licensed. I didn't understand what was happening, but inserted my activation CD for Jaws 8 and it said activation was successful. I had a sighted person here this morning to let me know if anything wanted to be upgraded and the message was preventing JAWS from starting. He updated Adobe Flash Player and we got the automatically load JAWS 10 box checked. I went to check what the status for 9 was and got the same message about activation being required. He had to leave soon and I figured that going through the activation process again was an exercise in futility and that it was time to ask for help. My tech installed JAWS 12 from the CD when he was replacing the sound card after a blue screen error and he wasn't able to get it back via a remote session and he'd reached the conclusion that the sound card was kaput I updated 12 to the latest version. I've unchecked automatically start 12 several times and I swear it changes back and unchecks 10. Since the problem didn't start until JAWS 12 was installed, I thought I'd uninstall it and maybe 9 as well since it seems to have had a nervous breakdown. Does it matter if JAWS 9 or 12 is uninstalled first? Does anyone have any idea why 9 keeps wanting to be activated? I had one activation remaining after the replacement sound card was installed and requested my full limit on the FS activation page. Any help straightening out this mess would be greatly appreciated. Thanks in advance, Margaret For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up
Do any of the versions speak? Al -Original Message- From: jaws-users-list-boun...@jaws-users.com [mailto:jaws-users-list-boun...@jaws-users.com]On Behalf Of Margaret Thomas Sent: Saturday, July 30, 2011 10:26 AM To: jaws-users Subject: [JAWS-Users] Jaws 10 Not Talking on Boot Up Hi All, I've had a problem for at least a week now with my XP Home with SP 3 and JAWS 10 not talking on boot up. JAWS 9 and 12 are also installed. I think that something happened somehow and the box to have JAWS 10 load automatically refuses to stay checked since I know I've checked it at least twice and the check mark won't stay put. I've clicked okay when I'm finished. Another thought I had was that maybe 2 versions both were checked to load automatically and I've tried to look at all three to make sure only one version is set to automatically load. The first time I unloaded 10 and clicked on 9 on My Desktop I got a message to begin activation. I've had a licensed copy of 9 for years and all my copies of JAWS since 3.x have been licensed. I didn't understand what was happening, but inserted my activation CD for Jaws 8 and it said activation was successful. I had a sighted person here this morning to let me know if anything wanted to be upgraded and the message was preventing JAWS from starting. He updated Adobe Flash Player and we got the automatically load JAWS 10 box checked. I went to check what the status for 9 was and got the same message about activation being required. He had to leave soon and I figured that going through the activation process again was an exercise in futility and that it was time to ask for help. My tech installed JAWS 12 from the CD when he was replacing the sound card after a blue screen error and he wasn't able to get it back via a remote session and he'd reached the conclusion that the sound card was kaput I updated 12 to the latest version. I've unchecked automatically start 12 several times and I swear it changes back and unchecks 10. Since the problem didn't start until JAWS 12 was installed, I thought I'd uninstall it and maybe 9 as well since it seems to have had a nervous breakdown. Does it matter if JAWS 9 or 12 is uninstalled first? Does anyone have any idea why 9 keeps wanting to be activated? I had one activation remaining after the replacement sound card was installed and requested my full limit on the FS activation page. Any help straightening out this mess would be greatly appreciated. Thanks in advance, Margaret For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up
Al, No, as of the last time I tried it, none of the versions speak before or right after boot up. I get the Windows start up sound, which isn't the one I had set and no speech. I've been able to get Jaws talking by use of the JAWS short cut key. I double checked after my original post and the box for JAWS 10 to start automatically is checked and the one for JAWS 12 to start automatically is unchecked. I didn't try to see what JAWS 9 is set for due to the fact that that it keeps wanting to be activated when I unload one of the other versions and load it and I already performed the procedure the other day and it still starts in 40 minute mode. I can try it again if anyone thinks it will help. Margaret - Original Message - From: Alan Robbins arobb...@nycap.rr.com To: jaws-users-list@jaws-users.com Sent: Saturday, July 30, 2011 12:16 PM Subject: Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up Do any of the versions speak? Al -Original Message- From: jaws-users-list-boun...@jaws-users.com [mailto:jaws-users-list-boun...@jaws-users.com]On Behalf Of Margaret Thomas Sent: Saturday, July 30, 2011 10:26 AM To: jaws-users Subject: [JAWS-Users] Jaws 10 Not Talking on Boot Up Hi All, I've had a problem for at least a week now with my XP Home with SP 3 and JAWS 10 not talking on boot up. JAWS 9 and 12 are also installed. I think that something happened somehow and the box to have JAWS 10 load automatically refuses to stay checked since I know I've checked it at least twice and the check mark won't stay put. I've clicked okay when I'm finished. Another thought I had was that maybe 2 versions both were checked to load automatically and I've tried to look at all three to make sure only one version is set to automatically load. The first time I unloaded 10 and clicked on 9 on My Desktop I got a message to begin activation. I've had a licensed copy of 9 for years and all my copies of JAWS since 3.x have been licensed. I didn't understand what was happening, but inserted my activation CD for Jaws 8 and it said activation was successful. I had a sighted person here this morning to let me know if anything wanted to be upgraded and the message was preventing JAWS from starting. He updated Adobe Flash Player and we got the automatically load JAWS 10 box checked. I went to check what the status for 9 was and got the same message about activation being required. He had to leave soon and I figured that going through the activation process again was an exercise in futility and that it was time to ask for help. My tech installed JAWS 12 from the CD when he was replacing the sound card after a blue screen error and he wasn't able to get it back via a remote session and he'd reached the conclusion that the sound card was kaput I updated 12 to the latest version. I've unchecked automatically start 12 several times and I swear it changes back and unchecks 10. Since the problem didn't start until JAWS 12 was installed, I thought I'd uninstall it and maybe 9 as well since it seems to have had a nervous breakdown. Does it matter if JAWS 9 or 12 is uninstalled first? Does anyone have any idea why 9 keeps wanting to be activated? I had one activation remaining after the replacement sound card was installed and requested my full limit on the FS activation page. Any help straightening out this mess would be greatly appreciated. Thanks in advance, Margaret For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Jaws 10 Not Talking on Boot Up
I would say run the version of jaws that wants to be activated and look to see if the automatically start jaws box is checked and if it is uncheck it. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
