RE: [LegacyUG] Impatience with Legacy
I submitted a bug through the Bug Submission Form and received a reply from Brian after he confirmed that there was an issue. Once it was confirmed, it was entered into their problem tracking system. Mary -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Ward Walker Sent: Sunday, March 08, 2009 12:45 PM To: LegacyUserGroup@legacyfamilytree.com Cc: supp...@legacyfamilytree.com Subject: [LegacyUG] Impatience with Legacy Connie, Have you ever seen any feedback from Millennia that they acknowledge any of the 'subsequent citation' bugs that we reported a few months ago (and thoroughly discussed on this list)? I haven't. No direct reponse to logging the bugs, and no e-mails from Support on this list about any of our discussions, as we sometimes see about other issues. I wonder how far down the queue these bugs are, compared to other issues. Has anyone ever received an acknowledgement that a new bug report was received successfully and entered into the bug tracking system? Would we have been wiser to e-mail our complaints to Support rather than to enter the bug reports using the Legacy Home tab? I'm copying Support on this e-mail, in hopes of receiving a statement of policy on bug acknowledgements and priority tracking. Ward - Original Message - From: "Connie Sheets" To: Sent: Sunday, March 08, 2009 10:21 AM Subject: Re: [LegacyUG] bug in newest update? > > Dede, > > Confirming the problem (which I've never seen before the 7.0.0.89 update; > I have used the templates you mention with previous version 7 builds). > For the 1900 census, I was able to enter data in several fields on Step 2, > but it popped up when I started to type in the URL field. On the > Artifacts template it popped up with the first letter I typed in the first > field. I too am running XP on an HP Laptop, for what that may be worth. > > GI'm beginning to get impatient with Legacy. I've used, and > loved, Legacy for years, since at least version 3, but my sources MUST > work right. The subsequent citation issue STILL has not been addressed. > That RootsMagic4 beta is starting to look better and better... > > Connie ... Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Impatience with Legacy
Ward, I had some correspondence with Customer Service a couple of months ago, but I believe it was specific to the full citations, rather than subsequent citations, always printing on FGS, Individual Reports, etc. (I wasn't sure at the time exactly which problem was being discussed). I was asked to send them copies of some .usr files, which I did. That's the last I've heard. By coincidence, I was reading through some old unread LUG posts yesterday, and came across the following: --- On Tue, 1/6/09, Brian/Support wrote: > Lew, > > When I tested this and reported the problem with merging > basic sources into sourcewriter sources I found that the > detail entries from the old style source were lost. > > The Basic source details were not copied to the > sourcewriter template fields. Initially when you look at the > source in the source list the old details are shown but if > you click on edit details you will find that those entries > are missing from the sourcewriter details screen. If you > then save instead of cancel the only entries that will > remain are those hard coded into the template (such as the > microfilm series number for census records). > > The programmer elected to prevent merging of old and new > style sources in response to that problem report. > > Brian > Customer Support This is probably a related, if not the same basic problem, as we have discussed, but in another context. That is, not only were details lost when merging old Basic sources into Sourcewriter, but details are lost when printing Subsequent Citations, especially if an override has been used. I will try to re-submit my issues this week, as clearly as I can, with references to the examples given by several of us on this list, (this time I will track more carefully what I send and when I send it). Sure would be nice if Legacy had a system for telling the submitter they have received, confirmed, and are prioritizing the problem. (Though it seems to me having SourceWriter work properly would be high on Legacy's the priority list, especially given the competition they are about to encounter). Ward Walker wrote: > Connie, > > Have you ever seen any feedback from Millennia that they > acknowledge any of the 'subsequent citation' bugs > that we reported a few months ago (and thoroughly discussed > on this list)? I haven't. No direct reponse to logging > the bugs, and no e-mails from Support on this list about any > of our discussions, as we sometimes see about other issues. > I wonder how far down the queue these bugs are, compared to > other issues. > > Has anyone ever received an acknowledgement that a new bug > report was received successfully and entered into the bug > tracking system? > > Would we have been wiser to e-mail our complaints to > Support rather than to enter the bug reports using the > Legacy Home tab? > > I'm copying Support on this e-mail, in hopes of > receiving a statement of policy on bug acknowledgements and > priority tracking. > > Ward > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Impatience with Legacy
Yes I have recieved them more than once. You may have missed this detail, that I remember. The first person to report the problem will recieve a 'thank you' for pointing it out, within the week, and when 'fixed' and added to next update, will generate a subsequent 'thank you' and note that it is in the next queue. But not the second or rest. The next step is not consistent, but I have seem a message to 'us all' that it has been queued, and is set in upcoming update. Rich in LA CA --- On Sun, 3/8/09, Ward Walker wrote: > From: Ward Walker > Subject: [LegacyUG] Impatience with Legacy > To: LegacyUserGroup@legacyfamilytree.com > Cc: supp...@legacyfamilytree.com > Date: Sunday, March 8, 2009, 9:45 AM > Connie, > > Have you ever seen any feedback from Millennia that they > acknowledge any of the 'subsequent citation' bugs > that we reported a few months ago (and thoroughly discussed > on this list)? I haven't. No direct reponse to logging > the bugs, and no e-mails from Support on this list about any > of our discussions, as we sometimes see about other issues. > I wonder how far down the queue these bugs are, compared to > other issues. > > Has anyone ever received an acknowledgement that a new bug > report was received successfully and entered into the bug > tracking system? > > Would we have been wiser to e-mail our complaints to > Support rather than to enter the bug reports using the > Legacy Home tab? > > I'm copying Support on this e-mail, in hopes of > receiving a statement of policy on bug acknowledgements and > priority tracking. > > Ward > > - Original Message - From: "Connie > Sheets" > To: > Sent: Sunday, March 08, 2009 10:21 AM > Subject: Re: [LegacyUG] bug in newest update? > > > > > > Dede, > > > > Confirming the problem (which I've never seen > before the 7.0.0.89 update; I have used the templates you > mention with previous version 7 builds). For the 1900 > census, I was able to enter data in several fields on Step > 2, but it popped up when I started to type in the URL field. > On the Artifacts template it popped up with the first > letter I typed in the first field. I too am running XP on > an HP Laptop, for what that may be worth. > > > > GI'm beginning to get impatient with > Legacy. I've used, and loved, Legacy for years, since > at least version 3, but my sources MUST work right. The > subsequent citation issue STILL has not been addressed. That > RootsMagic4 beta is starting to look better and better... > > > > Connie > ... > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: > http://www.LegacyFamilyTree.com/Help.asp > To unsubscribe: > http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Impatience with Legacy
That said, I've reported several bugs via the "Report a Bug" interface, and never received a single acknowledgment or message that anyone has even read them, let alone added them to the queue. Perhaps that's because they were already reported, but since they're still present in the latest build (and seemingly easy to fix since most of them deal with typos or formatting issues), what am I to make of the customer support response? Something needs to be done to improve this side of the Legacy interface -- either acknowledgment of *ALL* bug reports, or a public list of known bugs to reduce redundant reports. The current system leaves us frustrated and ends up with far too many rambling and often fruitless threads on LUG. -Steve On Sun, Mar 8, 2009 at 11:59 AM, RICHARD SCHULTHIES wrote: > > Yes I have recieved them more than once. You may have missed this detail, > that I remember. The first person to report the problem will recieve a 'thank > you' for pointing it out, within the week, and when 'fixed' and added to next > update, will generate a subsequent 'thank you' and note that it is in the > next queue. But not the second or rest. The next step is not consistent, but > I have seem a message to 'us all' that it has been queued, and is set in > upcoming update. > Rich in LA CA Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Impatience with Legacy
Steve Voght wrote: "Something needs to be done to improve this side of the Legacy interface -- either acknowledgment of *ALL* bug reports, or a publiclist of known bugs to reduce redundant reports. The current system leaves us frustrated and ends up with far too many rambling and oftenfruitless threads on LUG." I agree completely with what Steve said. Steve Voght wrote: That said, I've reported several bugs via the "Report a Bug" interface, and never received a single acknowledgment or message that anyone has even read them, let alone added them to the queue. Perhaps that's because they were already reported, but since they're still present in the latest build (and seemingly easy to fix since most of them deal with typos or formatting issues), what am I to make of the customer support response? Something needs to be done to improve this side of the Legacy interface -- either acknowledgment of *ALL* bug reports, or a public list of known bugs to reduce redundant reports. The current system leaves us frustrated and ends up with far too many rambling and often fruitless threads on LUG. -Steve On Sun, Mar 8, 2009 at 11:59 AM, RICHARD SCHULTHIES wrote: Yes I have recieved them more than once. You may have missed this detail, that I remember. The first person to report the problem will recieve a 'thank you' for pointing it out, within the week, and when 'fixed' and added to next update, will generate a subsequent 'thank you' and note that it is in the next queue. But not the second or rest. The next step is not consistent, but I have seem a message to 'us all' that it has been queued, and is set in upcoming update. Rich in LA CA Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Impatience with Legacy
Steve - Just curious but are there any genealogy companies that have a public "bug" list? I know a couple that have lists like this or blogs. I guess I have just never seen a public bug list. Jackie Steve Voght wrote: That said, I've reported several bugs via the "Report a Bug" interface, and never received a single acknowledgment or message that anyone has even read them, let alone added them to the queue. Perhaps that's because they were already reported, but since they're still present in the latest build (and seemingly easy to fix since most of them deal with typos or formatting issues), what am I to make of the customer support response? Something needs to be done to improve this side of the Legacy interface -- either acknowledgment of *ALL* bug reports, or a public list of known bugs to reduce redundant reports. The current system leaves us frustrated and ends up with far too many rambling and often fruitless threads on LUG. -Steve On Sun, Mar 8, 2009 at 11:59 AM, RICHARD SCHULTHIES wrote: Yes I have recieved them more than once. You may have missed this detail, that I remember. The first person to report the problem will recieve a 'thank you' for pointing it out, within the week, and when 'fixed' and added to next update, will generate a subsequent 'thank you' and note that it is in the next queue. But not the second or rest. The next step is not consistent, but I have seem a message to 'us all' that it has been queued, and is set in upcoming update. Rich in LA CA Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Impatience with Legacy
Jackie, I do not know of any company who is willing to tell their competitors where/what their problems are. In the context of software I only know of Open Source which allows this. Legacy is better than most as it at least allows open discussion on this list. Ron Ferguson _ *New Tutorial* Using the GIMP Mask http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ > Date: Sun, 8 Mar 2009 20:01:03 -0500 > From: jkin...@gmail.com > To: LegacyUserGroup@legacyfamilytree.com > Subject: Re: [LegacyUG] Impatience with Legacy > > Steve - > > Just curious but are there any genealogy companies that have a public > "bug" list? I know a couple that have lists like this or blogs. I guess > I have just never seen a public bug list. > > Jackie > > Steve Voght wrote: >> That said, I've reported several bugs via the "Report a Bug" >> interface, and never received a single acknowledgment or message that >> anyone has even read them, let alone added them to the queue. Perhaps >> that's because they were already reported, but since they're still >> present in the latest build (and seemingly easy to fix since most of >> them deal with typos or formatting issues), what am I to make of the >> customer support response? >> >> Something needs to be done to improve this side of the Legacy >> interface -- either acknowledgment of *ALL* bug reports, or a public >> list of known bugs to reduce redundant reports. The current system >> leaves us frustrated and ends up with far too many rambling and often >> fruitless threads on LUG. >> >> -Steve >> >> On Sun, Mar 8, 2009 at 11:59 AM, RICHARD SCHULTHIES >> wrote: >> >>> Yes I have recieved them more than once. You may have missed this detail, >>> that I remember. The first person to report the problem will recieve a >>> 'thank you' for pointing it out, within the week, and when 'fixed' and >>> added to next update, will generate a subsequent 'thank you' and note that >>> it is in the next queue. But not the second or rest. The next step is not >>> consistent, but I have seem a message to 'us all' that it has been queued, >>> and is set in upcoming update. >>> Rich in LA CA > _ Free photo editing software from Windows Live . Try it now! http://clk.atdmt.com/UKM/go/134665240/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Impatience with Legacy
Adobe is actually fairly good about posting what they call the "known limitations" of their software, and as Ron mentions virtually all open-source projects have outstanding trackers and databases with test methodology to confirm fixes. Obviously if one commercial company is listing their bugs and the others aren't, it might turn off some users to purchasing that software, but consider the poor reviews we occasionally see for software that doesn't mention that some of its features are buggy, or simply "aren't ready yet". All software has bugs, but acknowledging them and making it clear that they're being worked on would actually encourage me to consider a program over some competitor's software where everyone is just griping in the forums about how buggy it is, with no cohesive response from the company. Some acknowledgment about bugs and truth about where things stand (e.g. the fate of the Source Conversion Tool) would go a long way to alleviate current user concerns and encourage new customers to purchase the software. -Steve On Sun, Mar 8, 2009 at 6:18 PM, ronald ferguson wrote: > > Jackie, > > I do not know of any company who is willing to tell their competitors > where/what their problems are. > > In the context of software I only know of Open Source which allows this. > Legacy is better than most as it at least allows open discussion on this list. > > > > Ron Ferguson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Impatience with Legacy
I may have said it wrong. I didn't mention the auto-reply that says thank you, and we are looking at it. Because in the past, I saved all of my postings to/from techincal, and found that all were eventually fixed, or commented on at least in the negative. The best filing, one that chered me up, was a big change in L5, which from my reccomendation was added in verbatum a year or so later. About others of my real old ones, I was contacted in the last week, for clarifications. Does not mean a positive final answer, but they stated that they were reorganizing and revamping the monitoring sytem. What that MEANS is anyone's guess. But since last year, when fix dates were offered, and then unable to be met, and the tar and feathering they got because of it, means they are not going to estimate any more. Rich in LA CA --- On Sun, 3/8/09, Steve Voght wrote: > From: Steve Voght > Subject: Re: [LegacyUG] Impatience with Legacy > To: LegacyUserGroup@legacyfamilytree.com > Date: Sunday, March 8, 2009, 12:11 PM > That said, I've reported several bugs via the > "Report a Bug" > interface, and never received a single acknowledgment or > message that > anyone has even read them, let alone added them to the > queue. Perhaps > that's because they were already reported, but since > they're still > present in the latest build (and seemingly easy to fix > since most of > them deal with typos or formatting issues), what am I to > make of the > customer support response? > > Something needs to be done to improve this side of the > Legacy > interface -- either acknowledgment of *ALL* bug reports, or > a public > list of known bugs to reduce redundant reports. The current > system > leaves us frustrated and ends up with far too many rambling > and often > fruitless threads on LUG. > > -Steve > > On Sun, Mar 8, 2009 at 11:59 AM, RICHARD SCHULTHIES > wrote: > > > > Yes I have recieved them more than once. You may have > missed this detail, that I remember. The first person to > report the problem will recieve a 'thank you' for > pointing it out, within the week, and when 'fixed' > and added to next update, will generate a subsequent > 'thank you' and note that it is in the next queue. > But not the second or rest. The next step is not consistent, > but I have seem a message to 'us all' that it has > been queued, and is set in upcoming update. > > Rich in LA CA > > > > Legacy User Group guidelines: >http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages: > > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: > http://www.LegacyFamilyTree.com/Help.asp > To unsubscribe: > http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Impatience with Legacy
At least Millenium tries. I still have not got my answer from MS about changes in Windows 95. (I know). Rich in LA CA --- On Sun, 3/8/09, Jackie King wrote: > From: Jackie King > Subject: Re: [LegacyUG] Impatience with Legacy > To: LegacyUserGroup@legacyfamilytree.com > Date: Sunday, March 8, 2009, 6:01 PM > Steve - > > Just curious but are there any genealogy companies that > have a public "bug" list? I know a couple that > have lists like this or blogs. I guess I have just never > seen a public bug list. > > Jackie > > Steve Voght wrote: > > That said, I've reported several bugs via the > "Report a Bug" > > interface, and never received a single acknowledgment > or message that > > anyone has even read them, let alone added them to the > queue. Perhaps > > that's because they were already reported, but > since they're still > > present in the latest build (and seemingly easy to fix > since most of > > them deal with typos or formatting issues), what am I > to make of the > > customer support response? > > > > Something needs to be done to improve this side of the > Legacy > > interface -- either acknowledgment of *ALL* bug > reports, or a public > > list of known bugs to reduce redundant reports. The > current system > > leaves us frustrated and ends up with far too many > rambling and often > > fruitless threads on LUG. > > > > -Steve > > > > On Sun, Mar 8, 2009 at 11:59 AM, RICHARD SCHULTHIES > > wrote: > > > >> Yes I have recieved them more than once. You may > have missed this detail, that I remember. The first person > to report the problem will recieve a 'thank you' for > pointing it out, within the week, and when 'fixed' > and added to next update, will generate a subsequent > 'thank you' and note that it is in the next queue. > But not the second or rest. The next step is not consistent, > but I have seem a message to 'us all' that it has > been queued, and is set in upcoming update. > >> Rich in LA CA > >> > > > > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: > http://www.LegacyFamilyTree.com/Help.asp > To unsubscribe: > http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Impatience with Legacy
Actually one of the reasons I chose to move to Legacy when it became obvious that the program I had formerly used was no longer going to be supported by the company that bought it, was the responsiveness I did see from Legacy. Very few of the other programs that are out there actually have staffers answering their lists. More are trying it now, but I don't think they have been nearly as successful as the interaction I have seen here, even with the delays we saw in bringing out Legacy 7. In a perfect world, yes, we would all get individual answers and know exactly in which order bugs and fixes are being worked on. It's not a perfect world. And Richard - your response gives me hope. I still have a couple of comments about DOS that M$ must be working on. (I so miss DOS - LOL) Jackie RICHARD SCHULTHIES wrote: At least Millenium tries. I still have not got my answer from MS about changes in Windows 95. (I know). Rich in LA CA --- On Sun, 3/8/09, Jackie King wrote: From: Jackie King Subject: Re: [LegacyUG] Impatience with Legacy To: LegacyUserGroup@legacyfamilytree.com Date: Sunday, March 8, 2009, 6:01 PM Steve - Just curious but are there any genealogy companies that have a public "bug" list? I know a couple that have lists like this or blogs. I guess I have just never seen a public bug list. Jackie Steve Voght wrote: That said, I've reported several bugs via the "Report a Bug" interface, and never received a single acknowledgment or message that anyone has even read them, let alone added them to the queue. Perhaps that's because they were already reported, but since they're still present in the latest build (and seemingly easy to fix since most of them deal with typos or formatting issues), what am I to make of the customer support response? Something needs to be done to improve this side of the Legacy interface -- either acknowledgment of *ALL* bug reports, or a public list of known bugs to reduce redundant reports. The current system leaves us frustrated and ends up with far too many rambling and often fruitless threads on LUG. -Steve On Sun, Mar 8, 2009 at 11:59 AM, RICHARD SCHULTHIES wrote: Yes I have recieved them more than once. You may have missed this detail, that I remember. The first person to report the problem will recieve a 'thank you' for pointing it out, within the week, and when 'fixed' and added to next update, will generate a subsequent 'thank you' and note that it is in the next queue. But not the second or rest. The next step is not consistent, but I have seem a message to 'us all' that it has been queued, and is set in upcoming update. Rich in LA CA Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Impatience with Legacy
Jackie, DOS!!... Gee that was in the Stone Age ;-) Weren't they still drinking mead? Ron Ferguson _ *New Tutorial* Using the GIMP Mask http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ > Date: Mon, 9 Mar 2009 01:16:44 -0500 > From: jkin...@gmail.com > To: LegacyUserGroup@legacyfamilytree.com > Subject: Re: [LegacyUG] Impatience with Legacy > > Actually one of the reasons I chose to move to Legacy when it became > obvious that the program I had formerly used was no longer going to be > supported by the company that bought it, was the responsiveness I did > see from Legacy. > > Very few of the other programs that are out there actually have staffers > answering their lists. More are trying it now, but I don't think they > have been nearly as successful as the interaction I have seen here, even > with the delays we saw in bringing out Legacy 7. > > In a perfect world, yes, we would all get individual answers and know > exactly in which order bugs and fixes are being worked on. It's not a > perfect world. > > And Richard - your response gives me hope. I still have a couple of > comments about DOS that M$ must be working on. (I so miss DOS - LOL) > > Jackie >> > _ View your Twitter and Flickr updates from one place – Learn more! http://clk.atdmt.com/UKM/go/137984870/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Impatience with Legacy
Connie and Ward, The Subsequent Citation issue is a troubling one. For the most part, I do narratives and reconstruct citations "by hand," rather than relying on reports. Even so, there are occasions when I would like to kick out a little booklet for an interested family member. I would like to hear what Legacy has to say about it, as well. As I hope to complete my CG application this year, I am probably not up for the additional work involved in a software change at the moment. But when that is done, I will be forced to re-evaluate. Janis On 3/8/09 11:45 AM, "Ward Walker" wrote: > Connie, > > Have you ever seen any feedback from Millennia that they acknowledge any of > the 'subsequent citation' bugs that we reported a few months ago (and > thoroughly discussed on this list)? I haven't. No direct reponse to logging > the bugs, and no e-mails from Support on this list about any of our > discussions, as we sometimes see about other issues. I wonder how far down > the queue these bugs are, compared to other issues. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
