RE: [LegacyUG] Any reports of problems with the latest update??
Ron; Thank you for the reply, but I ran check/repair immediately after noticing the problem with the data. It didn't find any problems. From: Ron Ferguson [mailto:ronfergy@tiscali.co.uk] Sent: Saturday, February 11, 2012 4:38 AM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Any reports of problems with the latest update?? Diane, I suggest that you run FileFile MaintenanceCheck Repair, repeatedly until you it stops reporting errors, and then check again. Also closing Legacy and turning off the machine can sometimes eradicate similar problems. If neither of these suggestions work, then please come back to us. Ron Ferguson http://www.fergys.co.uk Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Any reports of problems with the latest update??
Nannette; I'm sorry to hear you're having problems too. I'm glad I had a backup. Unfortunately it was an older backup so I lost a some of my recent work, but it was better than nothing. I haven't checked my sources and photos yet. I hope I haven't lost any of them. From: Nannette Fretwell [mailto:nannet...@gmail.com] Sent: Saturday, February 11, 2012 2:38 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Any reports of problems with the latest update?? Diane, I too had all my source documentation, transcriptions and photos stripped away with this last update. Now I'm doing backups after each sourcing entry series. What a frustrating situation. Nannette Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Any reports of problems with the latest update??
Diane, I suggest that you run FileFile MaintenanceCheck Repair, repeatedly until you it stops reporting errors, and then check again. Also closing Legacy and turning off the machine can sometimes eradicate similar problems. If neither of these suggestions work, then please come back to us. Ron Ferguson http://www.fergys.co.uk From: Diane Manley Sent: Friday, February 10, 2012 6:32 PM To: LegacyUserGroup@LegacyUsers.com Subject: [LegacyUG] Any reports of problems with the latest update?? I'm wondering if anyone has had any problems with their database after the latest update? When I opened Legacy after the recent update I noticed a problem with several locations. All of a sudden Legacy took random locations and assigned them to hundreds of people the location didn't belong to. I now have 300+ people that all got married at the same cemetery. I haven't checked all locations but so far have found 4 locations that were randomly assigned where they didn't belong. So I went to one of my backups. The locations are fine, but when I started Legacy today (with my backup that I had been using for a couple of days) my entire line was gone. My husband's line is fine, but all of a sudden I didn't have any ancestors. They were all still in the database, but had just suddenly disconnected from me. So I had to reconnect everyone. It's getting very frustrating! Anyone else have any problems?? Diane Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Any reports of problems with the latest update??
Diane, I too had all my source documentation, transcriptions and photos stripped away with this last update. Now I'm doing backups after each sourcing entry series. What a frustrating situation. Nannette On Sat, Feb 11, 2012 at 5:38 AM, Ron Ferguson ronfergy@tiscali.co.ukwrote: Diane, I suggest that you run FileFile MaintenanceCheck Repair, repeatedly until you it stops reporting errors, and then check again. Also closing Legacy and turning off the machine can sometimes eradicate similar problems. If neither of these suggestions work, then please come back to us. Ron Ferguson http://www.fergys.co.uk *From:* Diane Manley manley1...@gmail.com *Sent:* Friday, February 10, 2012 6:32 PM *To:* LegacyUserGroup@LegacyUsers.com *Subject:* [LegacyUG] Any reports of problems with the latest update?? I'm wondering if anyone has had any problems with their database after the latest update? When I opened Legacy after the recent update I noticed a problem with several locations. All of a sudden Legacy took random locations and assigned them to hundreds of people the location didn't belong to. I now have 300+ people that all got married at the same cemetery. I haven't checked all locations but so far have found 4 locations that were randomly assigned where they didn't belong. So I went to one of my backups. The locations are fine, but when I started Legacy today (with my backup that I had been using for a couple of days) my entire line was gone. My husband's line is fine, but all of a sudden I didn't have any ancestors. They were all still in the database, but had just suddenly disconnected from me. So I had to reconnect everyone. It's getting very frustrating! Anyone else have any problems?? Diane Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Any reports of problems with the latest update??
Nannette, I am not certain from your description that your problem is the same as that of Diane. Do you mean that your sources, transcriptions and photos are no longer linked, or the files no longer exist? If changes have been made then everyone should backup when exiting Legacy, there is an implication in your post that you do not do this. In the event that you do then, you can use FileRestore Family Files to at least get your sources back (I am not clear what you mean with “transcriptions”), and if you also use the multimedia back up you can also restore your photos. Provided they still exist then they can be relinked if you do not. I do, however, agree that an update should not cause this problem, although coincidence can never be ruled out, even with respect to my problem! Ron Ferguson http://www.fergys.co.uk/ From: Nannette Fretwell Sent: Saturday, February 11, 2012 10:38 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Any reports of problems with the latest update?? Diane, I too had all my source documentation, transcriptions and photos stripped away with this last update. Now I'm doing backups after each sourcing entry series. What a frustrating situation. Nannette On Sat, Feb 11, 2012 at 5:38 AM, Ron Ferguson ronfergy@tiscali.co.uk wrote: Diane, I suggest that you run FileFile MaintenanceCheck Repair, repeatedly until you it stops reporting errors, and then check again. Also closing Legacy and turning off the machine can sometimes eradicate similar problems. If neither of these suggestions work, then please come back to us. Ron Ferguson http://www.fergys.co.uk From: Diane Manley Sent: Friday, February 10, 2012 6:32 PM To: LegacyUserGroup@LegacyUsers.com Subject: [LegacyUG] Any reports of problems with the latest update?? I'm wondering if anyone has had any problems with their database after the latest update? When I opened Legacy after the recent update I noticed a problem with several locations. All of a sudden Legacy took random locations and assigned them to hundreds of people the location didn't belong to. I now have 300+ people that all got married at the same cemetery. I haven't checked all locations but so far have found 4 locations that were randomly assigned where they didn't belong. So I went to one of my backups. The locations are fine, but when I started Legacy today (with my backup that I had been using for a couple of days) my entire line was gone. My husband's line is fine, but all of a sudden I didn't have any ancestors. They were all still in the database, but had just suddenly disconnected from me. So I had to reconnect everyone. It's getting very frustrating! Anyone else have any problems?? Diane Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Any reports of problems with the latest update??
Usually when sources are lost it's because there's a check mark in front of one of the Show Only filters in the Master Source List. Make sure there are no check marks. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Feb 11, 2012 at 2:38 PM, Nannette Fretwell nannet...@gmail.com wrote: Diane, I too had all my source documentation, transcriptions and photos stripped away with this last update. Now I'm doing backups after each sourcing entry series. What a frustrating situation. Nannette Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
[LegacyUG] Any reports of problems with the latest update??
I'm wondering if anyone has had any problems with their database after the latest update? When I opened Legacy after the recent update I noticed a problem with several locations. All of a sudden Legacy took random locations and assigned them to hundreds of people the location didn't belong to. I now have 300+ people that all got married at the same cemetery. I haven't checked all locations but so far have found 4 locations that were randomly assigned where they didn't belong. So I went to one of my backups. The locations are fine, but when I started Legacy today (with my backup that I had been using for a couple of days) my entire line was gone. My husband's line is fine, but all of a sudden I didn't have any ancestors. They were all still in the database, but had just suddenly disconnected from me. So I had to reconnect everyone. It's getting very frustrating! Anyone else have any problems?? Diane Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Any reports of problems with the latest update??
Diane: I reported a problem with the latest software update, related to web page creation a week ago: my saved parameters for the web page setup were not loaded automatically, and subsequently overwritten with apparently some default values. It's now under investigation, but your problems sounds similar enough in some respects that it needs looking into. I firmly believe the first priority of Legacy - or any other genealogy software - is to preserve the users' data. Eric - Original Message - From: Diane Manley manley1...@gmail.com To: LegacyUserGroup@LegacyUsers.com Sent: Friday, February 10, 2012 1:32 PM Subject: [LegacyUG] Any reports of problems with the latest update?? I'm wondering if anyone has had any problems with their database after the latest update? When I opened Legacy after the recent update I noticed a problem with several locations. All of a sudden Legacy took random locations and assigned them to hundreds of people the location didn't belong to. I now have 300+ people that all got married at the same cemetery. I haven't checked all locations but so far have found 4 locations that were randomly assigned where they didn't belong. So I went to one of my backups. The locations are fine, but when I started Legacy today (with my backup that I had been using for a couple of days) my entire line was gone. My husband's line is fine, but all of a sudden I didn't have any ancestors. They were all still in the database, but had just suddenly disconnected from me. So I had to reconnect everyone. It's getting very frustrating! Anyone else have any problems?? Diane Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
