[LegacyUG] Legacy hangs
I have been experiencing a similar bug. I haven't reported it because I can't reproduce it at will. However... I am in the middle of a big search list, usually working in Pedigree View. I stop working on the current person and do some work on other people. This may take anything from a couple of minutes to more than an hour. They may be family members of the current person, or someone distant in the tree - it doesn't seem to matter. Finally I want to get back to the current search list person, so I do "find next" followed by "find previous" and nothing happens. The same person stays on the screen. My work-around is to right-click/edit someone else in the pedigree view (say a grandparent of the highlighted person) and then immediately save them. "Find Next" now (usually) works. I have tested using multiple "find Next"s and the pointer moves, but the screen does not get updated. If I can ever determine what it is that causes the problem I'll report it, but "do something for somewhere between a few minutes and an hour or so" isn't really specific enough. Cheers Tony Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Legacy hangs
If there is a bug that develops, Legacy has some built in tools that can fix some problems. 1) File Maintenance: There are glitches that may develop in the family file from time to time. They can often be fixed by doing a Check and Repair of the family file. Please click on File on the menu bar and select File Maintenance > Check/Repair and proceed with the repair. If any error messages occur during the Check/Repair process, click No in the error message box so that the repair steps can finish. Do Check/Repair twice if errors are found. 2.) Reset buttons: Sometimes there are combinations of user settings that may cause screens to freeze. Please click on Options on the menu bar and select Customize. Next, click the Reset to Defaults button at the bottom of the screen, confirm the reset and then Save. Often this is all that you need to do. You will, however, loose some customized settings, such as screen colors and personalized font settings. These things will have to be reset. If the problem continues, please send a message to supp...@legacyfamilytree.com. Thanks, Jim Technical Support Legacy Family Tree Original Message > From: "Sbcglobal (oldersoul)" > Sent: Tuesday, June 05, 2012 8:10 PM > To: LegacyUserGroup@LegacyUsers.com > Subject: Re: [LegacyUG] Legacy hangs > > It is definitely a bug. A piece of software should NOT hang, > regardless of what you have been doing or for how long. > > So, I guess you are saying there is no plan to fix the bug. > The workaround is to close and reopen legacy. ;-) > > The only change I had made to the family file > before this happened this particular time, was to delete > a marriage. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Legacy hangs
On 2012/06/06 00:50, Sbcglobal (oldersoul) wrote: > I will be working on my family file in the family view > and will reach up to click a parent and nothing happens. > Then I try clicking a child and again nothing happens. I > am simply stuck on the current individual. I can continue > to work on the individual selected, but nothing else. I > get out of this situation by closing legacy and then > opening it back up. > > Is this bug something others have experienced? I am > running version 7.5.0.185. Asking a silly question - On Options--> Customise--> General What is the setting for "To Move Names in Family View"? Single or Double? -- Regards, Mike Fry Johannesburg Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Legacy hangs
It is definitely a bug. A piece of software should NOT hang, regardless of what you have been doing or for how long. So, I guess you are saying there is no plan to fix the bug. The workaround is to close and reopen legacy. ;-) The only change I had made to the family file before this happened this particular time, was to delete a marriage. On 6/5/2012 6:48 PM, Jim Terry/Support wrote: > It's not really a bug. I suspect that you have probably been working in > Legacy for quite a while when this happens. You found the solution: just > close Legacy and reopen it. Other times when things happen to your > computer, rebooting is all that's needed. > > Jim > Technical Support > Legacy Family Tree > > > Original Message >> From: "Sbcglobal (oldersoul)" >> Sent: Tuesday, June 05, 2012 4:17 PM >> To: LegacyUserGroup@LegacyUsers.com >> Subject: [LegacyUG] Legacy hangs >> >> I will be working on my family file in the family view >> and will reach up to click a parent and nothing happens. >> Then I try clicking a child and again nothing happens. I >> am simply stuck on the current individual. I can continue >> to work on the individual selected, but nothing else. I >> get out of this situation by closing legacy and then >> opening it back up. >> >> Is this bug something others have experienced? I am >> running version 7.5.0.185. > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
re: [LegacyUG] Legacy hangs
It's not really a bug. I suspect that you have probably been working in Legacy for quite a while when this happens. You found the solution: just close Legacy and reopen it. Other times when things happen to your computer, rebooting is all that's needed. Jim Technical Support Legacy Family Tree Original Message > From: "Sbcglobal (oldersoul)" > Sent: Tuesday, June 05, 2012 4:17 PM > To: LegacyUserGroup@LegacyUsers.com > Subject: [LegacyUG] Legacy hangs > > I will be working on my family file in the family view > and will reach up to click a parent and nothing happens. > Then I try clicking a child and again nothing happens. I > am simply stuck on the current individual. I can continue > to work on the individual selected, but nothing else. I > get out of this situation by closing legacy and then > opening it back up. > > Is this bug something others have experienced? I am > running version 7.5.0.185. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
[LegacyUG] Legacy hangs
I will be working on my family file in the family view and will reach up to click a parent and nothing happens. Then I try clicking a child and again nothing happens. I am simply stuck on the current individual. I can continue to work on the individual selected, but nothing else. I get out of this situation by closing legacy and then opening it back up. Is this bug something others have experienced? I am running version 7.5.0.185. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
