RE: OT: DSL Modem and Router question - New Jetstream connection .
Hi, just reporting back as suggested (to do with router behind DSL Modem and would it all work together )... Well, it was a complete debacle... not due to the hardware but due to telecom. If your not signed up with Xtra you get the complete run around: I started with setting up my dsl modem but couldn't get a dsl link light. Support calls followed... phone Telecom - Oh, your with Paradise - you have to phone them. Phone Paradise - Everything looks right here - phone telecom. Phone Telecom - Your with Paradise - we can't deal with you - you have to phone Paradise. Phone Paradise - they try to get me phone telecom, I explain they won't deal with me - they get in touch with telecom - come back saying all ok, then they go through all the modem configuration - find no problem - say I have to ring DLink help. Phone DLink help - If you have an Xtra DLink Modem phone this number Phone Number - turns out I'm back at telecoms xtra support. They tell me phone telecom provisioning. Phone telecom provisioning - they tell me to phone this other number. Phone other number - back at Xtra support - try's to fob me off back to Paradise!! I insist they deal with it since I've been round that round-a-bout. Agree to send technician later in week. Two hours before technician due to turn up he phones to check that I do live at Leithfield Beach - says I can't get JetStream there as too far from exchange (at Amberley, 8km) - telecom needs to lay fibre to the box at Leithfield beach to enable JetStream as it is currently all copper back to exchange. Well, I pretty pissed off with telecom after all that (after being on hold for each support call from five minutes to half an hour at a time) - you think they could get the first check of connectivity right. I checked twice with telecom at different times to check I could get JetStream and was always told yes by them, and they signed me up. What a f**ked up operation they run. Anyway, does anyone know if the final answer is correct (about the fibre) or if there is another way it could be enabled? Within eight houses of my place there are three people who definitely want JetStream, and probably much more across the whole community of Leithfield and Leithfield Beach (200 - 300 houses at a guess). What's a good way to pressure telecom to make it happen? Regards, Bryce Stenberg. -Original Message- From: yuri [mailto:[EMAIL PROTECTED] Sent: Wednesday, 12 January 2005 11:56 a.m. To: linux-users@it.canterbury.ac.nz Subject: Re: OT: DSL Modem and Router question - New Jetstream connection . On Wed, 12 Jan 2005 11:29:52 +1300, Bryce Stenberg wrote: I think I'll go ahead and unwrap it all and see what happens. And report back to us so others can benefit from your experience :-) Yuri -- ** WARNING to mailing list repliers ** Gmail over-rides Reply-To: field. Check your To: address before sending reply to this post. DISCLAIMER: http://www.hrnz.co.nz/eDisclaimer.htm
Re: OT: DSL Modem and Router question - New Jetstream connection .
On Mon, 24 Jan 2005 10:18, Bryce Stenberg wrote: What's a good way to pressure telecom to make it happen? By far the best way to get action out of any huge organisation is to write to the top boss of the outfit. You can get his name from the Companies Office register. The effect of a well constructed and literate hand written letter on quality bond notepaper is usually quite remarkable. If you letter is ignored, then the next steps are a registered personal delivery letter, followed by a veritable barrage of open postcards enquiring as to what has happened. As you have discovered, futzing around with 'phones is a total waste of your precious time. 'Call Centres' are only in vogue at the moment because it's technologically possible to have them, it's difficult to find fully literate staff, and they provide a very effective barrier to insulate the Company from the raucous rabble it purports to serve. -- Sincerely etc., Christopher Sawtell
Re: OT: DSL Modem and Router question - New Jetstream connection .
On Mon, 24 Jan 2005 10:18:40 +1300 Bryce Stenberg [EMAIL PROTECTED] wrote: Two hours before technician due to turn up he phones to check that I do live at Leithfield Beach - says I can't get JetStream there as too far from exchange (at Amberley, 8km) - telecom needs to lay fibre to the box at Leithfield beach to enable JetStream as it is currently all copper back to exchange. thats weird, you used to need copper all the way back to the exchange because dsl needs copper from you to the dslam (the dslam is effectively the bridge between dsl and the rest of the digital world - telecom's backbone or whatever) dslams used to be large and exchange only, therefore you needed copper all the way yo the exchange. people in new subdivisions fed by fibre pretty soon found out that it was not cool for dsl. I heard a while ago that telecom were starting to use smaller dslams in cabinets, if that is the case perhaps the technician meant that telecom needed to install a fibre link out in leithfield beach, install a small dslam and then have copper from you to the cabinet. however you definitely need copper from you to the dslam. -- Nick Rout [EMAIL PROTECTED]
RE: OT: DSL Modem and Router question - New Jetstream connection .
From: Nick Rout [mailto:[EMAIL PROTECTED] Sent: Monday, 24 January 2005 12:00 p.m. To: linux-users@it.canterbury.ac.nz On Mon, 24 Jan 2005 10:18:40 +1300 Bryce Stenberg [EMAIL PROTECTED] wrote: Two hours before technician due to turn up he phones to check that I do live at Leithfield Beach - says I can't get JetStream there as too far from exchange (at Amberley, 8km) - telecom needs to lay fibre to the box at Leithfield beach to enable JetStream as it is currently all copper back to exchange. thats weird, you used to need copper all the way back to the exchange because dsl needs copper from you to the dslam (the dslam is effectively the bridge between dsl and the rest of the digital world - telecom's backbone or whatever) dslams used to be large and exchange only, therefore you needed copper all the way yo the exchange. people in new subdivisions fed by fibre pretty soon found out that it was not cool for dsl. I heard a while ago that telecom were starting to use smaller dslams in cabinets, if that is the case perhaps the technician meant that telecom needed to install a fibre link out in leithfield beach, install a small dslam and then have copper from you to the cabinet. YES - I think this is what the technician was trying to say, between cabinet and exchange is too far over copper. however you definitely need copper from you to the dslam. -- Nick Rout [EMAIL PROTECTED] DISCLAIMER: http://www.hrnz.co.nz/eDisclaimer.htm
RE: OT: DSL Modem and Router question - New Jetstream connection .
Hey, I have had a similar problem. Playing dsl tennis with ihug and Telescum. One guy always points the finger at the other. Ihug by the way have maybe the worst customer support I have had the misfortune of dealing with. I have never had any CSR call me 'ignorant' before. This is beside the point, it ended up being the power supply on my modem (ps)didn't have enough juice to hold the connection. Only found out cause I had a spare usb powerd modem that worked ok. Jason -Original Message- From: Bryce Stenberg [mailto:[EMAIL PROTECTED] Sent: Monday, 24 January 2005 10:19 a.m. To: 'linux-users@it.canterbury.ac.nz' Subject: RE: OT: DSL Modem and Router question - New Jetstream connection . Hi, just reporting back as suggested (to do with router behind DSL Modem and would it all work together )... Well, it was a complete debacle... not due to the hardware but due to telecom. If your not signed up with Xtra you get the complete run around: I started with setting up my dsl modem but couldn't get a dsl link light. Support calls followed... phone Telecom - Oh, your with Paradise - you have to phone them. Phone Paradise - Everything looks right here - phone telecom. Phone Telecom - Your with Paradise - we can't deal with you - you have to phone Paradise. Phone Paradise - they try to get me phone telecom, I explain they won't deal with me - they get in touch with telecom - come back saying all ok, then they go through all the modem configuration - find no problem - say I have to ring DLink help. Phone DLink help - If you have an Xtra DLink Modem phone this number Phone Number - turns out I'm back at telecoms xtra support. They tell me phone telecom provisioning. Phone telecom provisioning - they tell me to phone this other number. Phone other number - back at Xtra support - try's to fob me off back to Paradise!! I insist they deal with it since I've been round that round-a-bout. Agree to send technician later in week. Two hours before technician due to turn up he phones to check that I do live at Leithfield Beach - says I can't get JetStream there as too far from exchange (at Amberley, 8km) - telecom needs to lay fibre to the box at Leithfield beach to enable JetStream as it is currently all copper back to exchange. Well, I pretty pissed off with telecom after all that (after being on hold for each support call from five minutes to half an hour at a time) - you think they could get the first check of connectivity right. I checked twice with telecom at different times to check I could get JetStream and was always told yes by them, and they signed me up. What a f**ked up operation they run. Anyway, does anyone know if the final answer is correct (about the fibre) or if there is another way it could be enabled? Within eight houses of my place there are three people who definitely want JetStream, and probably much more across the whole community of Leithfield and Leithfield Beach (200 - 300 houses at a guess). What's a good way to pressure telecom to make it happen? Regards, Bryce Stenberg. -Original Message- From: yuri [mailto:[EMAIL PROTECTED] Sent: Wednesday, 12 January 2005 11:56 a.m. To: linux-users@it.canterbury.ac.nz Subject: Re: OT: DSL Modem and Router question - New Jetstream connection . On Wed, 12 Jan 2005 11:29:52 +1300, Bryce Stenberg wrote: I think I'll go ahead and unwrap it all and see what happens. And report back to us so others can benefit from your experience :-) Yuri -- ** WARNING to mailing list repliers ** Gmail over-rides Reply-To: field. Check your To: address before sending reply to this post. DISCLAIMER: http://www.hrnz.co.nz/eDisclaimer.htm
RE: OT: DSL Modem and Router question - New Jetstream connection .
Thanks Andy, I checked out the specs on the router and it does do NAT. No DHCP however, but it's only a couple of machines - I'll just set there IP addresses manually. I think I'll go ahead and unwrap it all and see what happens. Thanks again, Bryce. -Original Message- From: Andy George [mailto:[EMAIL PROTECTED] Sent: Tuesday, 11 January 2005 5:33 p.m. To: linux-users@it.canterbury.ac.nz Subject: Re: OT: DSL Modem and Router question - New Jetstream connection. Bryce Stenberg wrote: Hi, I see a number of you are very familiar with using Jetstream type services so hope you don't mind my asking this question here I get a new jetstream connection later this week. Telecom sent me a DSL Modem (Dynalink from memory - don't have it in front of me at moment) - it says it is for connecting a single computer. I also have a Netgear WGU624 wireless firewall router for connecting up my home computers. This has a port labelled 'Broadband Modem' where I assume I connect it to the Dynalink. Does anyone know if this will work? Or am I going to have problems with the modem only supporting one internal address since box says for single pc? I haven't taken the Netgear stuff out of it's wrapping yet in case I need something different (but I did like it's specs for speed and distance). I can always try sending the Dynalink back to telecom for something different - it was part of special promotion they had last month with free modem. [ remote stations :: 192.168.1.dhcp ] - [ 192.168.1.1 :: IPCop :: 203.79.isp.address ] [ modem ] I have done this before. Your router SHOULD be able to be set with the IP address you desire (dhcp assigned, from memory?) The BROADBAND PORT as you righty assume, is OUTPUT...Throw the modem on this... The router needs to do two things for your setup to work... NAT and DHCP... The router needs two addresses... inside and outside... 192.168.1.xyz (usually called the INSIDE range (or green zone for us IPCoppers)) for the internal network... NAT (Network Address Translation) to translate your 192.168.1.100 traffic to 203.79.xyz.abc (outside address), and DHCP so that any computer attached to your network, automatically settles down to the job...seemlessly... Those things in mind, you sound pretty much bang on the money! Andy -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.296 / Virus Database: 265.6.10 - Release Date: 10/01/2005 DISCLAIMER: http://www.hrnz.co.nz/eDisclaimer.htm
Re: OT: DSL Modem and Router question - New Jetstream connection .
On Wed, 12 Jan 2005 11:29:52 +1300, Bryce Stenberg wrote: I think I'll go ahead and unwrap it all and see what happens. And report back to us so others can benefit from your experience :-) Yuri -- ** WARNING to mailing list repliers ** Gmail over-rides Reply-To: field. Check your To: address before sending reply to this post.
Re: OT: DSL Modem and Router question - New Jetstream connection.
Bryce Stenberg wrote: Hi, I see a number of you are very familiar with using Jetstream type services so hope you don't mind my asking this question here I get a new jetstream connection later this week. Telecom sent me a DSL Modem (Dynalink from memory - don't have it in front of me at moment) - it says it is for connecting a single computer. I also have a Netgear WGU624 wireless firewall router for connecting up my home computers. This has a port labelled 'Broadband Modem' where I assume I connect it to the Dynalink. Does anyone know if this will work? Or am I going to have problems with the modem only supporting one internal address since box says for single pc? I haven't taken the Netgear stuff out of it's wrapping yet in case I need something different (but I did like it's specs for speed and distance). I can always try sending the Dynalink back to telecom for something different - it was part of special promotion they had last month with free modem. [ remote stations :: 192.168.1.dhcp ] - [ 192.168.1.1 :: IPCop :: 203.79.isp.address ] [ modem ] I have done this before. Your router SHOULD be able to be set with the IP address you desire (dhcp assigned, from memory?) The BROADBAND PORT as you righty assume, is OUTPUT...Throw the modem on this... The router needs to do two things for your setup to work... NAT and DHCP... The router needs two addresses... inside and outside... 192.168.1.xyz (usually called the INSIDE range (or green zone for us IPCoppers)) for the internal network... NAT (Network Address Translation) to translate your 192.168.1.100 traffic to 203.79.xyz.abc (outside address), and DHCP so that any computer attached to your network, automatically settles down to the job...seemlessly... Those things in mind, you sound pretty much bang on the money! Andy -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.296 / Virus Database: 265.6.10 - Release Date: 10/01/2005
