Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-21 Thread Rick Pasotto
On Sat, Jul 14, 2007 at 05:00:56PM +0200, Ralf Hildebrandt wrote:
 * Rick Pasotto [EMAIL PROTECTED]:
 
  I have recently been getting some of these from one of my mailing lists.
 
 Welcome to the wonderful world of AOL retards.
 
  There is nothing in it (that I've been able to see) that would tell me
  who the user is that is rejecting the email. There are several AOL
  addresses subscribed but only one rejection each time a mailing goes out.
 
 Do you use VERP to send out the mails? If you do that you can see who
 the culprit is.

I wasn't but I turned it on and the latest TOS Notification included the
user's email so I have now deleted them.

Thanks for the suggestion.

-- 
But the individual has no right to use force for any other end. I
 cannot legitimately force my fellow men to be industrious, sober,
 thrift, generous, learned, or pious; but I can force them to be
 just. -- Frédéric Bastiat (1801-1850)
Rick Pasotto[EMAIL PROTECTED]http://www.niof.net
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Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-15 Thread Ralf Hildebrandt
* Brad Knowles [EMAIL PROTECTED]:
 On 7/14/07, Zbigniew Szalbot wrote:

  Simple - yes. Effective? Depends on what you are after. By doing it this
  way you are not really different from AOL, are you? You punish many users
  just because some other are thoughtless and lazy. When I offer something, 
 I
  want people to use it, not ban it.

 You're not punishing these other users -- AOL and the other clueless users 
 are.  If AOL didn't shoot first and ask questions later, then these problems 
 wouldn't exist.

What this system is lacking is a I dispute this-method. That way the
reports by stupid users wouldn't be sent out by AOL.

-- 
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Charite - Universitätsmedizin BerlinTel.  +49 (0)30-450 570-155
Gemeinsame Einrichtung von FU- und HU-BerlinFax.  +49 (0)30-450 570-962
IT-Zentrum Standort CBFsend no mail to [EMAIL PROTECTED]
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Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-15 Thread Ralf Hildebrandt
* Dave Dewey [EMAIL PROTECTED]:

  Do you use VERP to send out the mails? If you do that you can see who
  the culprit is.
 
 VERP doesn't work any longer for these, as of a couple months ago.

Damn! My last TOS notification dates back quite some time...

 They now redact ALL information that can be used to identify the
 user, including verp'd addresses.

Great.
 
 Messageid still works, for whatever reason it's the one piece of
 header info that isn't redacted at this point.

OK, so VERP is still the way to go, since the message-id is always
different

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Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-15 Thread Dave Dewey
Quoting Christopher X. Candreva ([EMAIL PROTECTED]):

 On Sat, 14 Jul 2007, Dave Dewey wrote:
 
  Return-Path: [EMAIL PROTECTED]  
 
 Wow, maybe I'm just lucky.
 
 Is your server on the AOL whitelist ? 

Yep.  I get very few complaints, 99% of them accidental, so for
me it's just a way to contact my subscribers and tell them to stay
away from that damn spam button.
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Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-15 Thread Mark Sapiro
Ralf Hildebrandt wrote:

OK, so VERP is still the way to go, since the message-id is always
different

Do you mean the SMTP id in the first Received: (from Mailman) header?

You can get the recipient from your MTA log using this, but the
Message-ID: header is normally unchanged from the incoming post and is
not different for different recipients.

-- 
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San Francisco Bay Area, Californiabetter use your sense - B. Dylan

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[Mailman-Users] AOL's Client TOS Notification

2007-07-14 Thread Rick Pasotto
I have recently been getting some of these from one of my mailing lists.
There is nothing in it (that I've been able to see) that would tell me
who the user is that is rejecting the email. There are several AOL
addresses subscribed but only one rejection each time a mailing goes out.

1) Have I overlooked something that would identify the user?

2) Why would AOL send such a useless email?

-- 
The true bureaucrat is a man of really remarkable talents.  He
 writes a kind of English that is unknown elsewhere in the world,
 and an almost infinite capacity for forming complicated and
 unworkable rules. --- H. L. Mencken
Rick Pasotto[EMAIL PROTECTED]http://www.niof.net
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Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-14 Thread Ralf Hildebrandt
* Rick Pasotto [EMAIL PROTECTED]:

 I have recently been getting some of these from one of my mailing lists.

Welcome to the wonderful world of AOL retards.

 There is nothing in it (that I've been able to see) that would tell me
 who the user is that is rejecting the email. There are several AOL
 addresses subscribed but only one rejection each time a mailing goes out.

Do you use VERP to send out the mails? If you do that you can see who
the culprit is.

 1) Have I overlooked something that would identify the user?

MAYBE the headers of the attached mail.

 2) Why would AOL send such a useless email?

It's quite useful :)

-- 
Ralf Hildebrandt (i.A. des IT-Zentrums) [EMAIL PROTECTED]
Charite - Universitätsmedizin BerlinTel.  +49 (0)30-450 570-155
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Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-14 Thread Larry Stone
On 7/14/07 9:38 AM, Rick Pasotto at [EMAIL PROTECTED] wrote:

 I have recently been getting some of these from one of my mailing lists.
 There is nothing in it (that I've been able to see) that would tell me
 who the user is that is rejecting the email. There are several AOL
 addresses subscribed but only one rejection each time a mailing goes out.
 
 1) Have I overlooked something that would identify the user?

Unfortunately, AOL, for privacy reasons, does not tell you who flagged it
as SPAM. Which of course makes it completely useless for identifying who to
remove from a mailing list.

As Ralf indicated, VERP your mail. Yes it increases your outgoing load but
at least you know who is doing it.

My policy is, given these are recipient requested and confirmed
subscriptions, first time, removal from the list and immediate mail server
ban for mail from their address. If they try sending something to me,
they'll get an SMTP reject that directs them to an information web page.
After one year, they can request reinstatement (by sending to my Postmaster
address which bypasses the ban) but no such AOLoser has ever done so. Second
time, permanent and irrevocable mail server ban. All these lists have
Attention AOL users: You have voluntarily subscribed to this list. If you
report this message as spam, you will be unsubscribed and banned from this
server in the footer (right below the unsubscribe information).

 2) Why would AOL send such a useless email?

Because it's AOL? :-)

-- 
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[EMAIL PROTECTED]
http://www.stonejongleux.com/


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Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-14 Thread Zbigniew Szalbot

Hello,

On Sat, 14 Jul 2007 17:00:56 +0200, Ralf Hildebrandt
[EMAIL PROTECTED] wrote:
 * Rick Pasotto [EMAIL PROTECTED]:
 
 I have recently been getting some of these from one of my mailing lists.
 
 Welcome to the wonderful world of AOL retards.
 
 There is nothing in it (that I've been able to see) that would tell me
 who the user is that is rejecting the email. There are several AOL
 addresses subscribed but only one rejection each time a mailing goes
 out.
 
 Do you use VERP to send out the mails? If you do that you can see who
 the culprit is.
What I do is I open the email headers and look for message ID. Then, based
on the email date, I grep the appropriate log and find out the  ok
never mind, let's behave... ;)

But beware... I recently wrote to two subscribers that we have been sending
free content to, and as kindly as possible, I wrote that clicking spam
makes it very difficult for us and other AOL users to send/receive the
content. I also notified them that I unsubscribed them. As you can imagine,
I got spam complaint one more time and actually got blocked by that! I had
to file an AOL whitelist petition again.

Warm regards,
Zbigniew Szalbot

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Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-14 Thread Brad Knowles
On 7/14/07, Zbigniew Szalbot wrote:

  But beware... I recently wrote to two subscribers that we have been sending
  free content to, and as kindly as possible, I wrote that clicking spam
  makes it very difficult for us and other AOL users to send/receive the
  content. I also notified them that I unsubscribed them. As you can imagine,
  I got spam complaint one more time and actually got blocked by that! I had
  to file an AOL whitelist petition again.

As Larry Stone mentioned, just put something in the headers and 
footers of every message, which tells AOL users that they will have 
their entire domain permanently banned from the list, if you get too 
many spam complaints.

Then carry through on that threat when it happens.

Simple.








And I say this as the former Sr. Internet Mail Systems Administrator for AOL.

The people working there may or may not be clueless, but 
99.9% of the users on the system most definitely are 
clueless, and there's only so much you can do to accommodate them.

-- 
Brad Knowles [EMAIL PROTECTED], Consultant  Author
LinkedIn Profile: http://tinyurl.com/y8kpxu
Slides from Invited Talks: http://tinyurl.com/tj6q4

09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0
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Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-14 Thread Zbigniew Szalbot

Hello,

 As Larry Stone mentioned, just put something in the headers and
 footers of every message, which tells AOL users that they will have
 their entire domain permanently banned from the list, if you get too
 many spam complaints.
 
 Then carry through on that threat when it happens.
 
 Simple.

Simple - yes. Effective? Depends on what you are after. By doing it this
way you are not really different from AOL, are you? You punish many users
just because some other are thoughtless and lazy. When I offer something, I
want people to use it, not ban it. 

Warm regards,

zbigniew szalbot

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Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-14 Thread Ralf Hildebrandt
* Zbigniew Szalbot [EMAIL PROTECTED]:

  Do you use VERP to send out the mails? If you do that you can see who
  the culprit is.

 What I do is I open the email headers and look for message ID. Then, based
 on the email date, I grep the appropriate log and find out the  ok
 never mind, let's behave... ;)

That doesn't help since a message can have multiple recipients in the
AOL.com domain...

 But beware... I recently wrote to two subscribers that we have been sending
 free content to, and as kindly as possible, I wrote that clicking spam
 makes it very difficult for us and other AOL users to send/receive the
 content. I also notified them that I unsubscribed them. As you can imagine,
 I got spam complaint one more time and actually got blocked by that! I had
 to file an AOL whitelist petition again.

Never overestimate the cluefulness of AOL.com users.

-- 
Ralf Hildebrandt (i.A. des IT-Zentrums) [EMAIL PROTECTED]
Charite - Universitätsmedizin BerlinTel.  +49 (0)30-450 570-155
Gemeinsame Einrichtung von FU- und HU-BerlinFax.  +49 (0)30-450 570-962
IT-Zentrum Standort CBFsend no mail to [EMAIL PROTECTED]
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Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-14 Thread Larry Stone
On 7/14/07 12:42 PM, Zbigniew Szalbot at [EMAIL PROTECTED] wrote:

 
 Hello,
 
 As Larry Stone mentioned, just put something in the headers and
 footers of every message, which tells AOL users that they will have
 their entire domain permanently banned from the list, if you get too
 many spam complaints.
 
 Then carry through on that threat when it happens.
 
 Simple.
 
 Simple - yes. Effective? Depends on what you are after. By doing it this
 way you are not really different from AOL, are you? You punish many users
 just because some other are thoughtless and lazy. When I offer something, I
 want people to use it, not ban it.

Brad misunderstood or misstated what I do. I don't ban the domain (aol.com),
I ban the user ([EMAIL PROTECTED]).

I know this next gets a little away from Mailman and I can't say for other
MTAs but it's simple to do in Postfix:

In main.cf:
smtpd_recipient_restrictions=
...
 check_sender_access hash:/etc/postfix/sender_checks,
...

In sender_checks:
# This file has to be compiled with postmap -
# $ postmap hash:sender_checks
# Sender is SMTP FROM argument

# [EMAIL PROTECTED] banned for AOL TOS notice - 10/20/05
[EMAIL PROTECTED]   554 You have previously reported requested
mail from here as SPAM - you are banned from this server (see
http://www.stonejongleux.com/spamban.html - 10/20/05)

(note that the above needs to be one line in the actual sender_checks file)

-- 
Larry Stone
[EMAIL PROTECTED]
http://www.stonejongleux.com/


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Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-14 Thread Dave Dewey
Quoting Ralf Hildebrandt ([EMAIL PROTECTED]):

 * Rick Pasotto [EMAIL PROTECTED]:
 
  I have recently been getting some of these from one of my mailing lists.
 
 Welcome to the wonderful world of AOL retards.
 
  There is nothing in it (that I've been able to see) that would tell me
  who the user is that is rejecting the email. There are several AOL
  addresses subscribed but only one rejection each time a mailing goes out.
 
 Do you use VERP to send out the mails? If you do that you can see who
 the culprit is.

VERP doesn't work any longer for these, as of a couple months ago.
They now redact ALL information that can be used to identify the
user, including verp'd addresses.

Messageid still works, for whatever reason it's the one piece of
header info that isn't redacted at this point.
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Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-14 Thread Larry Stone
On 7/14/07 3:53 PM, Dave Dewey at [EMAIL PROTECTED] wrote:

 Quoting Ralf Hildebrandt ([EMAIL PROTECTED]):
 
 * Rick Pasotto [EMAIL PROTECTED]:
 
 I have recently been getting some of these from one of my mailing lists.
 
 Welcome to the wonderful world of AOL retards.
 
 There is nothing in it (that I've been able to see) that would tell me
 who the user is that is rejecting the email. There are several AOL
 addresses subscribed but only one rejection each time a mailing goes out.
 
 Do you use VERP to send out the mails? If you do that you can see who
 the culprit is.
 
 VERP doesn't work any longer for these, as of a couple months ago.
 They now redact ALL information that can be used to identify the
 user, including verp'd addresses.

That's unfortunate. At this point, what's the point of getting them if they
won't give you any useful information as to who doesn't want the list mail
they requested.

But it's always been clear that AOL assumes everyone outside is a spammer.
They probably can't get their minds around the idea that some of their own
customers subscribe to lists and then mark them as spam when they no longer
want them rather than properly unsubscribing. And that we, as responsible
list owners, want to get them off our lists.

I know some will disagree but if it comes to it, then I just make it clear
that I don't accept AOL users as subscribers. If they want to subscribe,
they will have to do so from a real ISP.

 Messageid still works, for whatever reason it's the one piece of
 header info that isn't redacted at this point.

-- 
Larry Stone
[EMAIL PROTECTED]
http://www.stonejongleux.com/


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Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-14 Thread Krystal Zipfel
Remember, AOL is not the only retarded ISP out there.

Working for a web hosting company, I see this happen all the time. AOL is 
notorious, but so is Comcast, Bellsouth, and Verizon (to name a few).

but hey, if it wasn't for Spam and horrible ISP's that block everyone except 
themselves... think of how many jobs would be lost? :-)

- Original Message 
From: Larry Stone [EMAIL PROTECTED]
To: Mailman mailman-users@python.org
Sent: Saturday, July 14, 2007 5:51:18 PM
Subject: Re: [Mailman-Users] AOL's Client TOS Notification

On 7/14/07 3:53 PM, Dave Dewey at [EMAIL PROTECTED] wrote:

 Quoting Ralf Hildebrandt ([EMAIL PROTECTED]):
 
 * Rick Pasotto [EMAIL PROTECTED]:
 
 I have recently been getting some of these from one of my mailing lists.
 
 Welcome to the wonderful world of AOL retards.
 
 There is nothing in it (that I've been able to see) that would tell me
 who the user is that is rejecting the email. There are several AOL
 addresses subscribed but only one rejection each time a mailing goes out.
 
 Do you use VERP to send out the mails? If you do that you can see who
 the culprit is.
 
 VERP doesn't work any longer for these, as of a couple months ago.
 They now redact ALL information that can be used to identify the
 user, including verp'd addresses.

That's unfortunate. At this point, what's the point of getting them if they
won't give you any useful information as to who doesn't want the list mail
they requested.

But it's always been clear that AOL assumes everyone outside is a spammer.
They probably can't get their minds around the idea that some of their own
customers subscribe to lists and then mark them as spam when they no longer
want them rather than properly unsubscribing. And that we, as responsible
list owners, want to get them off our lists.

I know some will disagree but if it comes to it, then I just make it clear
that I don't accept AOL users as subscribers. If they want to subscribe,
they will have to do so from a real ISP.

 Messageid still works, for whatever reason it's the one piece of
 header info that isn't redacted at this point.

-- 
Larry Stone
[EMAIL PROTECTED]
http://www.stonejongleux.com/


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Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-14 Thread Christopher X. Candreva
On Sat, 14 Jul 2007, Larry Stone wrote:

 That's unfortunate. At this point, what's the point of getting them if they
 won't give you any useful information as to who doesn't want the list mail
 they requested.

It's not really supposed to be usefull on a per-mail basis, rather as a way 
of spotting trends -- a new bad-apple customer, a comrpromised script, 
virus-infected user, etc.

I have one client with a list that has one person on it who, without fail, 
reports every message as spam, yet claims he isn't and that he wants the 
messages.   I've given up -- The server is on AOL's whitelist, they've never 
blocked it, and I have it on authority from the former heard of AOL's 
anti-spam group that they won't.



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Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-14 Thread Christopher X. Candreva

 VERP doesn't work any longer for these, as of a couple months ago.
 They now redact ALL information that can be used to identify the
 user, including verp'd addresses.

As of June ( the last one I received) they only removed the list name part, 
so you get a line like this
Return-Path: [EMAIL PROTECTED]

Where user is the actually user name at AOL.
It's usually fairly easy to figure out what list it was.


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Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-14 Thread Dave Dewey
Quoting Christopher X. Candreva ([EMAIL PROTECTED]):

 
  VERP doesn't work any longer for these, as of a couple months ago.
  They now redact ALL information that can be used to identify the
  user, including verp'd addresses.
 
 As of June ( the last one I received) they only removed the list name part, 
 so you get a line like this
 Return-Path: [EMAIL PROTECTED]
 
 Where user is the actually user name at AOL.
 It's usually fairly easy to figure out what list it was.

This is the last one I got, from June.  See if you can figure the
username out. :-) They even redacted part of my domain name
(postcardfromhell.com), probably because the redacted piece is the
same as the list name (postcard).  Regexes gone wild!

Return-Path: [EMAIL PROTECTED]  
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Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-14 Thread Brad Knowles
On 7/14/07, Zbigniew Szalbot wrote:

  Simple - yes. Effective? Depends on what you are after. By doing it this
  way you are not really different from AOL, are you? You punish many users
  just because some other are thoughtless and lazy. When I offer something, I
  want people to use it, not ban it.

You're not punishing these other users -- AOL and the other clueless 
users are.  If AOL didn't shoot first and ask questions later, then 
these problems wouldn't exist.

There's not much you can do in this case.  All you can hope to 
reasonably do is to protect all your other users from what may happen 
with any AOL-related addresses.


By the way, these measures were enacted *after* I left.  If I had 
still been there, I assure you that things would be different.

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Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-14 Thread Brad Knowles
On 7/14/07, Larry Stone wrote:

  # [EMAIL PROTECTED] banned for AOL TOS notice - 10/20/05
  [EMAIL PROTECTED]   554 You have previously reported requested
  mail from here as SPAM - you are banned from this server (see
  http://www.stonejongleux.com/spamban.html - 10/20/05)

That's cool too, but is not scalable -- larger lists simply can't 
afford to put in that kind of separately work maintaining the list of 
users who are rejected for reasons like this.

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Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-14 Thread Brad Knowles
On 7/14/07, Larry Stone wrote:

  But it's always been clear that AOL assumes everyone outside is a spammer.

The scary thing was that, when I was working there, every few months 
we'd get a whole new raft of VPs in the company, they'd all get sick 
and tired of the spam they were getting, and they'd all pressure us 
to implement all sorts of damn stupid ideas that had been reviewed 
and rejected years ago.  We got to the point where we had a very long 
multi-page FAQ that we'd send to every single VP who ever broached 
the subject with us, and that would usually shut them up.

When the VPs of the company can't be bothered to even try to 
understand the problem well enough to know what additional viable 
measures can be applied, and pressure you to do all sorts of damn 
stupid stuff, there's only so long that the people with any clue can 
survive.

  They probably can't get their minds around the idea that some of their own
  customers subscribe to lists and then mark them as spam when they no longer
  want them rather than properly unsubscribing. And that we, as responsible
  list owners, want to get them off our lists.

Most of their decisions are made by the marketing department, and 
have no grounding whatsoever in anything remotely resembling reality.

Besides, Goodmail pays them money for every Goodmail-signed message 
that they accept, so it's in their financial best interests to ensure 
that only Goodmail can send e-mail to them.  So far as they're 
concerned, it's perfectly fine for them to pimp out their customers 
to Goodmail senders.

  I know some will disagree but if it comes to it, then I just make it clear
  that I don't accept AOL users as subscribers. If they want to subscribe,
  they will have to do so from a real ISP.

For as long as I worked at AOL, and ever since, I always tried to 
encourage people with half a brain to go somewhere else.

I even finally got my Mom off AOL.

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Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-14 Thread Christopher X. Candreva
On Sat, 14 Jul 2007, Dave Dewey wrote:

 Return-Path: [EMAIL PROTECTED]  

Wow, maybe I'm just lucky.

Is your server on the AOL whitelist ? 

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Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-14 Thread David Gibbs
Ralf Hildebrandt wrote:
 Never overestimate the cluefulness of AOL.com users.

It doesn't help that AOL put the Report SPAM button right next to the
Delete button.

I've had a number of people report mail from my lists as spam when they
thought they were simply deleting a message they had finished reading.

david

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Re: [Mailman-Users] AOL's Client TOS Notification

2007-07-14 Thread Larry Stone
On 7/14/07 8:26 PM, Brad Knowles at [EMAIL PROTECTED] wrote:

 On 7/14/07, Larry Stone wrote:
 
  # [EMAIL PROTECTED] banned for AOL TOS notice - 10/20/05
  [EMAIL PROTECTED]   554 You have previously reported requested
  mail from here as SPAM - you are banned from this server (see
  http://www.stonejongleux.com/spamban.html - 10/20/05)
 
 That's cool too, but is not scalable -- larger lists simply can't
 afford to put in that kind of separately work maintaining the list of
 users who are rejected for reasons like this.

No disagreement there, Brad. I've only had four or five over the last couple
of years. That's why I said at a certain point, you just say no to AOL
subscribers.

-- 
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[EMAIL PROTECTED]
http://www.stonejongleux.com/


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