Re: [Mailman-Users] New user - Mailman question

2004-08-22 Thread Brad Knowles
At 5:38 PM -0700 2004-08-21, Charles Mikecz Vamossy wrote:
 You may think my ISP's spamware is stupid and for all I know you may be
 right.
	Auto-whitelist management systems (such as TMDA) are greatly 
despised amongst much of the Internet community.  I don't know if 
your ISP is using this particular package or not, but I make a policy 
of refusing to communicate with anyone who uses such a system.  And 
if someone who uses a system like this is posting to a mailing list 
I'm on, I am not likely to be very kind in my public responses to the 
way their mail system is treating me.

 My intention was - as it is with any new list I join - to wait for the
 first digest to appear in my suspect Email box, authorize it and then
 merrily read the daily digests.  Instead, by the time I returned from
 dinner, I was criticised and reviled by the group.
	If you're going to use this kind of a system, you need to wait 
for the first few messages (or digests) to show up before you post a 
message to the list, and you should warn people that you have such an 
anti-spam system in use.  If nothing else, you need to get a flavour 
for the sort of discussions that happen on the list before you jump 
in head first.

	Posting to the list immediately after subscribing is generally 
considered to be rude, unless you've done your homework and checked 
out the archives of the list, and you can make sure that your post 
fits in with the style and flavour of the list.

	For that matter, before posting to any list, you should search 
the archives and the FAQ, to make sure that this issue is not 
well-known and previously discussed.

	Even if your post is on a subject that is not addressed through 
the archives or the FAQ, and it is in the appropriate style, if you 
are using an anti-spam system that effectively spams anyone who tries 
to send you mail, then you should warn people about that as part of 
your signature in every post or e-mail message you send.

So far as I can tell, you violated all of these rules of courtesy.
 Perhaps it is not MM that's at fault, but rather the way MM is set up.
	This has nothing to do with Mailman.  This has everything to do 
with your multiple violations of the rules of common courtesy.

 I don't know.  The experience is enough, however, to convince me that
 while MM may be a good platform for large users who can afford a full
 time administrator, especially if the software is enhanced by inhouse
 developed and other commercial software.
	This is not at all the case.  I am not a full-time administrator, 
and I administer multiple different mailing lists for multiple 
different groups on multiple different systems, all using Mailman. 
Some of those lists  groups are small, some are a bit larger.

	In fact, I would submit that there are virtually no full-time 
Mailman mailing list administrators anywhere in the world.  Maybe a 
handful, at most -- and most of whom are probably on these mailing 
lists.

   For plain vanilla lists, it
 is better to stick with one of the Big Vanillas.
	Mailman *is* one of the Big Vanillas.  In fact, I would argue 
that it is probably one of the biggest, if not the biggest.

	The difference is that Mailman is not used to host individual 
lists that are the largest in the world (although there is a 
full-time Mailman list administrator for lists.apple.com, and he 
manages some very large lists for them, and in his private life hosts 
a number of other extremely large lists on his own equipment).

	What you do get with Mailman is not the extreme size of the 
individual lists, but the amazing number and variety of smaller sites 
that are running smaller lists, the sum total of which ends up making 
the community of Mailman users as large or larger than most any other 
community of mailing list users anywhere in the world.

	I believe you will find that most Linux-related mailing lists are 
hosted using Mailman, and I know that all the FreeBSD mailing lists 
are using Mailamn.  I believe that it is the most widely used mailing 
list management software in the open source community, and one of the 
most widely used mailing list management systems outside of that 
community.  Most of that has happened not just because it's shipped 
by default by a lot of vendors, but because of all the mailing list 
management systems in the world, it's one of the easiest to install, 
configure, and manage.  Indeed, that's probably why a lot of vendors 
choose to ship it by default.

	With China and India both going for Linux with a vengence from 
the government on down to the man-in-the-street, that's a potential 
two to three billion users within the target future growth patterns 
of the open source community.  That's like one-third to one-half the 
entire population of the world, or more.

	Mailman is the leading mailing list management system within that 
community today, and I believe that it is likely to remain the 
leading mailing list 

Re: [Mailman-Users] New user - Mailman question

2004-08-21 Thread Richard Barrett
Charles
As a matter of courtesy, when replying to question posted to the list 
by somebody, I always respond to the individual poster with a copy for 
information to the list so that the discussion is available to other 
subscribers and within the list archives.

I have no objection to you having a spam management policy which may 
trap and even discard my response to you, even though you have actively 
solicited that message from me. That is your valid choice. What I 
object to is my inbox being further cluttered with messages, from spam 
management software telling me I have to fill in its form if I wish to 
communicate with this or that person. In my view such software just 
adds to the spam we are all suffering from.

Richard
On 21 Aug 2004, at 05:45, Charles Mikecz Vamossy wrote:
Richard - I am sorry your note got caught up in my ISP's crap 
software.  Actually, I had no idea that you were going to send me a 
direct response to a question  I posed to a list.  Had I known that, I 
would not have bothered to sign up.  I don't know if it was Mailman or 
you, yourself, who decided to put your email address in the from 
field, but I signed up for a daily digest form, mailed firectly from 
the list and not all this crap - as you call it.

Charles
-Original Message-
From: Richard Barrett [EMAIL PROTECTED]
Sent: Aug 20, 2004 4:17 PM
To: Charles Mikecz Vamossy [EMAIL PROTECTED]
Cc: [EMAIL PROTECTED]
Subject: Re: [Mailman-Users] New user - Mailman question
On 20 Aug 2004, at 20:39, Charles Mikecz Vamossy wrote:
HI, I am a new member of the list and a list administrator responsible
for two lists.  Frankly I am struggling with some of the features and
functions and I thought I would ask my elders for some guidance.
Our lists are very simple: we distribute weekly information to members
about our organization's programs.  Our members sign themselves up
automatically, receive a confirmation request and when they respond,
they get a welcome letter.  Only two people (who are also the
administrators) can send postings.  Letters sent by other members and
non-members should be rejected automatically, with an explanation.
(They can write to our organization directly...)
The problem is that non-members have apparently written postings and
we, laboring under the impression that if we do nothing, their letters
will get deleted, did in fact do nothing - and the letters appeared on
the list.  Apparently, we are told by the folks who run the lists for
us, there is a set period of quarantine, and when that expires, the
letters are treated as approved.  This is news to us, and we are
unable to find any reference to it in any documentation.
No version of MM since I started using it with version 2.0.3 has
behaved this way so it is news to me too. Held postings will be held
indefinitely with MM sender regular reminders to the list admins that
there are held postings.
You do not say what version of MM you are running (or rather is being
run on your behalf). If it is MM 2.1.x you should be able to use the
Privacy options on the web admin GUI senders filter page for the list
to arrange for postings from anyone other than your nominated list
posters automatically rejected or discarded. Presumably you have
already set moderation on for all your subscribers.
Is it possible someone with list admin access approved the postings and
the explanation you have received is just trying to explain that away
by positing some non-existent MM feature?
Can you help us and tell us where to find information on this?  Are
there any parameters we can set differently?  Is there anyone out
there with a similar problem and how do you handle it?
many thanks in advance
Charles

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Re: [Mailman-Users] New user - Mailman question

2004-08-21 Thread Brad Knowles
At 12:55 AM -0400 2004-08-21, Charles Mikecz Vamossy wrote:
 You really expect ordinary users, who sign up for a discussion list
 to understand autoresponders, mandatory white lists, etc???
	If they're going to use these tools, they need to understand 
something about how to configure them properly, yes.  If not, then 
they need to either not use the tools at all, or they need to be 
configured properly by someone else.  None of these things have 
apparently happened in your case.

  Most have
 trouble just figuring out the difference between their user ID's and
 passwords.
	That's true enough.  So, these users need to be using software 
that is correctly configured by others.  Which you are not.

 To reach a large number of users, the program should be
 simpler and intuitive (which I know requires a much better quality of
 development).
	Yup.  Your software is definitely showing that it is very poor 
quality, or at least very poorly configured.

So far my brief introduction to Mailman has been
 anything but...
	So far, our brief introduction to you and the software you've 
been using has been extremely negative.  This is something you can 
fix, either by changing providers (to one where the software *is* 
properly configured), or by changing the configuration of the 
software you're using with your current provider.

--
Brad Knowles, [EMAIL PROTECTED]
Those who would give up essential Liberty, to purchase a little
temporary Safety, deserve neither Liberty nor Safety.
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Re: Fwd: [Mailman-Users] New user - Mailman question

2004-08-21 Thread Brad Knowles
At 12:50 AM -0400 2004-08-21, Charles Mikecz Vamossy wrote:
 It is also the intuitive thing to do and is also the common practice with
 most list management services.
	Oh?  How many decades have you been doing this?  How many decades 
have you been administering such services?

	You can't make an argument like this unless you can demonstrate 
that you have a significant amount of experience on which to make 
your claims.

 I write to a list - I expect my responses
 come from the list, especially if I sign up for a daily digest.  Instead
 I am bombarded by hostile individual responses.
	The responses have come from the list, although some people might 
also have sent you private responses.  You apparently do not 
understand how this process works, and have either misconfigured the 
software so that it responds in an inappropriate manner, or the 
software is not capable of being configured to respond in a correct 
way.

In any event, it certainly did the wrong thing in this case.
 Very unpleasant to be on the receiving end of list running on a
 Mailman server.  I know know how my users feel...
	It's very unpleasant to be someone responsible for administering 
a Mailman mail server when there are clueless users who subscribe and 
inflict their effluent on everyone on the list.

--
Brad Knowles, [EMAIL PROTECTED]
Those who would give up essential Liberty, to purchase a little
temporary Safety, deserve neither Liberty nor Safety.
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Assembly to the Governor, November 11, 1755
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Re: [Mailman-Users] New user - Mailman question

2004-08-21 Thread Brad Knowles
At 12:31 AM -0400 2004-08-21, Charles Mikecz Vamossy wrote:
 Thank you for your clarification.  I had no idea - why would I? - that
 signing up for a mailing list would generate all these individual
 e-mails coming in from people, as opposed emails coming from the list
 itself.  Had I known that - given that I am using my ISP's spamblocker
 software - would have never signed up.
	The problem is that the mail *does* come from the list.  However, 
the From: address in the header is that of the individual sender, 
and not the list.  Your spamblocker software is doing something 
incredibly stupid by responding to the From: header, and annoying 
anyone and everyone who ever sends you e-mail via virtually any 
mailing list that you will ever subscribe to, since virtually all 
mailing list software works the same way at this level.

 Using Mailman - as opposed to some of the other popular list programs
 has turned into a giant headache.  I understand that it is complex and
 has many parameters, but I did not think it would cause so much trouble.
 Now I understand why our subsribers are so unhappy with it.
	Mailman is simpler than most mailing list management packages, 
and the authors have gone to significant lengths to make it 
relatively easy to download, install, configure, and administer. 
However, there are some fundamental complexities in this process that 
you cannot escape.

 BTW, I participate in a number of mailing lists on Yahoo and never had
 the this happen to me.  All the mail - whether individual or digest form
 - come from a single source, which is enabled on my spamblocker to get
 through.
	You could easily have done the same for Mailman.  Search for a 
string like Sender: [EMAIL PROTECTED] in the header, 
and whitelist any message that matches.  Easy.

--
Brad Knowles, [EMAIL PROTECTED]
Those who would give up essential Liberty, to purchase a little
temporary Safety, deserve neither Liberty nor Safety.
-- Benjamin Franklin (1706-1790), reply of the Pennsylvania
Assembly to the Governor, November 11, 1755
  SAGE member since 1995.  See http://www.sage.org/ for more info.
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[Mailman-Users] New user - Mailman question

2004-08-20 Thread Charles Mikecz Vamossy
HI, I am a new member of the list and a list administrator responsible for 
two lists.  Frankly I am struggling with some of the features and functions 
and I thought I would ask my elders for some guidance.

Our lists are very simple: we distribute weekly information to members 
about our organization's programs.  Our members sign themselves up 
automatically, receive a confirmation request and when they respond, they 
get a welcome letter.  Only two people (who are also the administrators) 
can send postings.  Letters sent by other members and non-members should be 
rejected automatically, with an explanation.  (They can write to our 
organization directly...)

The problem is that non-members have apparently written postings and we, 
laboring under the impression that if we do nothing, their letters will get 
deleted, did in fact do nothing - and the letters appeared on the 
list.  Apparently, we are told by the folks who run the lists for us, there 
is a set period of quarantine, and when that expires, the letters are 
treated as approved.  This is news to us, and we are unable to find any 
reference to it in any documentation.

Can you help us and tell us where to find information on this?  Are there 
any parameters we can set differently?  Is there anyone out there with a 
similar problem and how do you handle it?

many thanks in advance
Charles
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Re: [Mailman-Users] New user - Mailman question

2004-08-20 Thread Jeff Barger
On Aug 20, 2004, at 3:39 PM, Charles Mikecz Vamossy wrote:
The problem is that non-members have apparently written postings and 
we, laboring under the impression that if we do nothing, their letters 
will get deleted, did in fact do nothing - and the letters appeared on 
the list.  Apparently, we are told by the folks who run the lists for 
us, there is a set period of quarantine, and when that expires, the 
letters are treated as approved.  This is news to us, and we are 
unable to find any reference to it in any documentation.

News to me as well. No mailman installation I've ever dealt with has 
acted like this. I know of no configuration parameter that could 
control this, so if it's true I expect it's something added by your 
host.

The easy way around this would be to set it to reject any moderated 
(and non-member) posts.

-Jeff
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Re: [Mailman-Users] New user - Mailman question

2004-08-20 Thread Richard Barrett
On 20 Aug 2004, at 20:39, Charles Mikecz Vamossy wrote:
HI, I am a new member of the list and a list administrator responsible 
for two lists.  Frankly I am struggling with some of the features and 
functions and I thought I would ask my elders for some guidance.

Our lists are very simple: we distribute weekly information to members 
about our organization's programs.  Our members sign themselves up 
automatically, receive a confirmation request and when they respond, 
they get a welcome letter.  Only two people (who are also the 
administrators) can send postings.  Letters sent by other members and 
non-members should be rejected automatically, with an explanation.  
(They can write to our organization directly...)

The problem is that non-members have apparently written postings and 
we, laboring under the impression that if we do nothing, their letters 
will get deleted, did in fact do nothing - and the letters appeared on 
the list.  Apparently, we are told by the folks who run the lists for 
us, there is a set period of quarantine, and when that expires, the 
letters are treated as approved.  This is news to us, and we are 
unable to find any reference to it in any documentation.
No version of MM since I started using it with version 2.0.3 has 
behaved this way so it is news to me too. Held postings will be held 
indefinitely with MM sender regular reminders to the list admins that 
there are held postings.

You do not say what version of MM you are running (or rather is being 
run on your behalf). If it is MM 2.1.x you should be able to use the 
Privacy options on the web admin GUI senders filter page for the list 
to arrange for postings from anyone other than your nominated list 
posters automatically rejected or discarded. Presumably you have 
already set moderation on for all your subscribers.

Is it possible someone with list admin access approved the postings and 
the explanation you have received is just trying to explain that away 
by positing some non-existent MM feature?

Can you help us and tell us where to find information on this?  Are 
there any parameters we can set differently?  Is there anyone out 
there with a similar problem and how do you handle it?

many thanks in advance
Charles
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Fwd: [Mailman-Users] New user - Mailman question

2004-08-20 Thread Richard Barrett
Am I alone in taking exception to people posting to this list and then  
having some crap software intercepting the responses they have  
solicited from the list's subscribers.

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Date: 20 August 2004 21:17:52 BST
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Subject: Re: Re: [Mailman-Users] New user - Mailman question
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Re: [Mailman-Users] New user - Mailman question

2004-08-20 Thread Jeff Barger
On Aug 20, 2004, at 4:22 PM, Richard Barrett wrote:
Am I alone in taking exception to people posting to this list and then 
having some crap software intercepting the responses they have 
solicited from the list's subscribers.
Nope, I expect that's a pretty crowded room :)
-Jeff
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Re: Fwd: [Mailman-Users] New user - Mailman question

2004-08-20 Thread David Blomquist
On Fri, 2004-08-20 at 15:22, Richard Barrett wrote:
 Am I alone in taking exception to people posting to this list and then  
 having some crap software intercepting the responses they have  
 solicited from the list's subscribers.

Well, if they only want to receive messages from the list itself and not
from personal email addresses, I suppose it is within their right and it
is their choice to do so.

David

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Re: [Mailman-Users] New user - Mailman question

2004-08-20 Thread Mark Sapiro
Jeff Barger wrote:

On Aug 20, 2004, at 4:22 PM, Richard Barrett wrote:

 Am I alone in taking exception to people posting to this list and then 
 having some crap software intercepting the responses they have 
 solicited from the list's subscribers.

Nope, I expect that's a pretty crowded room :)


For the record. I'm in there too.

In fairness to the OP, he may not be aware of this, but I wish people
could understand that autoresponders, mandatory white lists and so
forth are not compatible with mailing list participation.

--
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San Francisco Bay Area, Californiabetter use your sense - B. Dylan

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Re: Fwd: [Mailman-Users] New user - Mailman question

2004-08-20 Thread Mark Sapiro
David Blomquist wrote:

On Fri, 2004-08-20 at 15:22, Richard Barrett wrote:
 Am I alone in taking exception to people posting to this list and then  
 having some crap software intercepting the responses they have  
 solicited from the list's subscribers.

Well, if they only want to receive messages from the list itself and not
from personal email addresses, I suppose it is within their right and it
is their choice to do so.


Yes, I suppose it is their choice, and if they choose to silently trash
the inevitable direct replies to their posts, I have no objection, but
if they (or some crap software on their behalf) insist on informing
me that my reply to their post is not accepted, then I do object.

Also, I wonder if they have avoid duplicate copies turned off. If
not, they won't receive either the direct reply or the reply from the
list.

--
Mark Sapiro [EMAIL PROTECTED]   The highway is for gamblers,
San Francisco Bay Area, Californiabetter use your sense - B. Dylan

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Re: [Mailman-Users] New user - Mailman question

2004-08-20 Thread Jeff Barger
On Aug 20, 2004, at 5:32 PM, Mark Sapiro wrote:
David Blomquist wrote:
On Fri, 2004-08-20 at 15:22, Richard Barrett wrote:
Am I alone in taking exception to people posting to this list and 
then
having some crap software intercepting the responses they have
solicited from the list's subscribers.
Well, if they only want to receive messages from the list itself and 
not
from personal email addresses, I suppose it is within their right and 
it
is their choice to do so.

Yes, I suppose it is their choice, and if they choose to silently trash
the inevitable direct replies to their posts, I have no objection, but
if they (or some crap software on their behalf) insist on informing
me that my reply to their post is not accepted, then I do object.
Also, I wonder if they have avoid duplicate copies turned off. If
not, they won't receive either the direct reply or the reply from the
list.
I've added a little snippet to FAQ entries 1.22 and 1.23 suggesting 
that people turn such things off. Feel free to 
change/correct/elaborate.

-Jeff
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Re: [Mailman-Users] New user - Mailman question

2004-08-20 Thread Charles Mikecz Vamossy
At 02:22 PM 8/20/2004 -0700, Mark Sapiro wrote:
Jeff Barger wrote:

On Aug 20, 2004, at 4:22 PM, Richard Barrett wrote:

 Am I alone in taking exception to people posting to this list and then
 having some crap software intercepting the responses they have
 solicited from the list's subscribers.

Nope, I expect that's a pretty crowded room :)

For the record. I'm in there too.
In fairness to the OP, he may not be aware of this, but I wish people
could understand that autoresponders, mandatory white lists and so
forth are not compatible with mailing list participation.
--
Mark Sapiro [EMAIL PROTECTED]   The highway is for gamblers,
San Francisco Bay Area, Californiabetter use your sense - B. Dylan
You really expect ordinary users, who sign up for a discussion list to 
understand autoresponders, mandatory white lists, etc???  Most have trouble 
just figuring out the difference between their user ID's and passwords.  To 
reach a large number of users, the program should be simpler and intuitive 
(which I know requires a much better quality of development).  So far my 
brief introduction to Mailman has been anything but... 

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Re: Fwd: [Mailman-Users] New user - Mailman question

2004-08-20 Thread Tokio Kikuchi
Charles Mikecz Vamossy wrote:
It is also the intuitive thing to do and is also the common practice 
with most list management services.  I write to a list - I expect my 
responses come from the list, especially if I sign up for a daily 
digest.  Instead I am bombarded by hostile individual responses.

Very unpleasant to be on the receiving end of list running on a Mailman 
server.  I know know how my users feel...
You can configure your list work like Yahoo Group (or like). Read
http://your_server/mailman/admin/your_list/?VARHELP=general/reply_goes_to_list
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