Re: [MlMt] Urgent: inbox discrepancy

[Benny Kjær Nielsen]

On 14 May 2016, at 0:15, Howard Wettstein wrote:

No idea if this adds anything, but I’m noticing (again) more emails 
in my Apple Mail inbox that I’ve deleted from Mailmate, which means 
that it’s not syncronizing again.


Ok, I still think it's related to the mailbox issue (failed mailboxes 
after moving a hierarchy). I've written you off list about that.


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Re: [MlMt] Urgent: inbox discrepancy

[Howard Wettstein]

No idea if this adds anything, but I’m noticing (again) more emails in 
my Apple Mail inbox that I’ve deleted from Mailmate, which means that 
it’s not syncronizing again.

Howie



On 12 May 2016, at 23:37, Benny Kjær Nielsen wrote:


On 13 May 2016, at 1:51, Howard Wettstein wrote:

But something is still strange: The Ucr/Google under SOURCES is still 
always spinning. And also there are still those “failed” attempts 
to delete folders. That has not changed.


I believe all of your problems are related to the issue you had with 
moving a hierarchy of mailboxes. I'll contact you off list when I've 
had time to review the data you sent me.


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Re: [MlMt] Urgent: inbox discrepancy

[Howard Wettstein]

Thank you very much for your attention to this. It’s much appreciated.
Howie



On 12 May 2016, at 23:37, Benny Kjær Nielsen wrote:


On 13 May 2016, at 1:51, Howard Wettstein wrote:

But something is still strange: The Ucr/Google under SOURCES is still 
always spinning. And also there are still those “failed” attempts 
to delete folders. That has not changed.


I believe all of your problems are related to the issue you had with 
moving a hierarchy of mailboxes. I'll contact you off list when I've 
had time to review the data you sent me.


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Re: [MlMt] Urgent: inbox discrepancy

[Benny Kjær Nielsen]

On 13 May 2016, at 1:51, Howard Wettstein wrote:

But something is still strange: The Ucr/Google under SOURCES is still 
always spinning. And also there are still those “failed” attempts 
to delete folders. That has not changed.


I believe all of your problems are related to the issue you had with 
moving a hierarchy of mailboxes. I'll contact you off list when I've had 
time to review the data you sent me.


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Re: [MlMt] Urgent: inbox discrepancy

[Howard Wettstein]

I think I did it right or sort of.
I took all folders offline and then put the INBOX on line. No change 
noted. The Ucr/Google (the main account) under SOURCES is still spinning 
all the time.


When all folders were visible, I noted a few that were in red with the 
indication “(failed)” next to the title. These behaved strangely, 
sometimes sort of resisting going offline or back online.


On 12 May 2016, at 8:55, Benny Kjær Nielsen wrote:


On 12 May 2016, at 16:38, Howard Wettstein wrote:

I’l work on it later this am. Meanwhile, Apple Mail shows not 138 
messages as you saw, but rather 583 messages in the inbox, with 420 
unread.


This is strange, but the goal is still to make MailMate show 138 
messages, because that's what's in the account. I don't know why Apple 
Mail would show more than that.


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Re: [MlMt] Urgent: inbox discrepancy

[Benny Kjær Nielsen]

On 12 May 2016, at 17:27, Howard Wettstein wrote:

Tried to do it, but probably didn’t do it right. When I expand and 
then take offline, does this pertain to the two sources at the top: 
Ucr/Google, and [Gmail] ?? Or just to the actual folders and 
sub-folders?


You can include “[Gmail]” which is just a virtual mailbox within the 
account, but not the account name itself (“Ucr/Google”)-- that takes 
the entire account offline. I want you to take all the mailboxes within 
the account offline, because that then enables you take just a few 
mailboxes in the account online.


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Re: [MlMt] Urgent: inbox discrepancy

[Benny Kjær Nielsen]

On 12 May 2016, at 16:38, Howard Wettstein wrote:

I’l work on it later this am. Meanwhile, Apple Mail shows not 138 
messages as you saw, but rather 583 messages in the inbox, with 420 
unread.


This is strange, but the goal is still to make MailMate show 138 
messages, because that's what's in the account. I don't know why Apple 
Mail would show more than that.


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Re: [MlMt] Urgent: inbox discrepancy

[Howard Wettstein]

Tried to do it, but probably didn’t do it right. When I expand and 
then take offline, does this pertain to the two sources at the top: 
Ucr/Google, and [Gmail] ?? Or just to the actual folders and 
sub-folders?



On 12 May 2016, at 2:58, Benny Kjær Nielsen wrote:


On 11 May 2016, at 22:43, Howard Wettstein wrote:

Benny, Thanks for your attention to this. I did check; found a 
message in the Inbox of Apple Mail. I had previously moved it to a 
folder using Mailmate.


The logs show that there really is 138 messages in the INBOX. This 
means the problem is likely to be MailMate (since it only shows you 5 
messages).



and I checked and found it in the right folder.


I assume you checked in MailMate. If you enable the UID column (View 
▸ Columns) then I would expect that this message has no UID. This 
means that the move has not been completed (synchronized with the 
server).



So Mailmate moved it properly.


Not really :( We need to figure out why MailMate does not complete the 
move. I can see that Gmail throttles your traffic. This indicates some 
kind of looping behavior — maybe related to a very large number of 
mailboxes. It also means that you have persistent spinners in the 
mailbox list.


I suggest you take most of your mailboxes offline in the account 
(again to simplify the issue). Hold down ⌥ when you expand the Gmail 
account under SOURCES to expand the entire hierarchy. Then use ⇧ to 
select all of the mailboxes in the account and then use “Mailbox ▸ 
Take Offline”. Finally, take the INBOX online and maybe the 
destination mailbox of the moved message. Then wait to see if this 
synchronizes (spinners stop and the message gets a UID).


Oh, and don't send your logs to the list. They could contain sensitive 
data (mailbox names, email addresses, etc.).


I hope this wasn't too unclear.

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Re: [MlMt] Urgent: inbox discrepancy

[Howard Wettstein]

Just noticed: under SOURCES, the Ucr/Google account, which is what we 
have been discussing is a persistent spinner, not the folders under 
UCR/Google, but Ucr/Google itself.



On 12 May 2016, at 2:58, Benny Kjær Nielsen wrote:


On 11 May 2016, at 22:43, Howard Wettstein wrote:

Benny, Thanks for your attention to this. I did check; found a 
message in the Inbox of Apple Mail. I had previously moved it to a 
folder using Mailmate.


The logs show that there really is 138 messages in the INBOX. This 
means the problem is likely to be MailMate (since it only shows you 5 
messages).



and I checked and found it in the right folder.


I assume you checked in MailMate. If you enable the UID column (View 
▸ Columns) then I would expect that this message has no UID. This 
means that the move has not been completed (synchronized with the 
server).



So Mailmate moved it properly.


Not really :( We need to figure out why MailMate does not complete the 
move. I can see that Gmail throttles your traffic. This indicates some 
kind of looping behavior — maybe related to a very large number of 
mailboxes. It also means that you have persistent spinners in the 
mailbox list.


I suggest you take most of your mailboxes offline in the account 
(again to simplify the issue). Hold down ⌥ when you expand the Gmail 
account under SOURCES to expand the entire hierarchy. Then use ⇧ to 
select all of the mailboxes in the account and then use “Mailbox ▸ 
Take Offline”. Finally, take the INBOX online and maybe the 
destination mailbox of the moved message. Then wait to see if this 
synchronizes (spinners stop and the message gets a UID).


Oh, and don't send your logs to the list. They could contain sensitive 
data (mailbox names, email addresses, etc.).


I hope this wasn't too unclear.

--
Benny
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Re: [MlMt] Urgent: inbox discrepancy

[Howard Wettstein]

I’l work on it later this am. Meanwhile, Apple Mail shows not 138 
messages as you saw, but rather 583 messages in the inbox, with 420 
unread.

Howie


On 12 May 2016, at 2:58, Benny Kjær Nielsen wrote:


On 11 May 2016, at 22:43, Howard Wettstein wrote:

Benny, Thanks for your attention to this. I did check; found a 
message in the Inbox of Apple Mail. I had previously moved it to a 
folder using Mailmate.


The logs show that there really is 138 messages in the INBOX. This 
means the problem is likely to be MailMate (since it only shows you 5 
messages).



and I checked and found it in the right folder.


I assume you checked in MailMate. If you enable the UID column (View 
▸ Columns) then I would expect that this message has no UID. This 
means that the move has not been completed (synchronized with the 
server).



So Mailmate moved it properly.


Not really :( We need to figure out why MailMate does not complete the 
move. I can see that Gmail throttles your traffic. This indicates some 
kind of looping behavior — maybe related to a very large number of 
mailboxes. It also means that you have persistent spinners in the 
mailbox list.


I suggest you take most of your mailboxes offline in the account 
(again to simplify the issue). Hold down ⌥ when you expand the Gmail 
account under SOURCES to expand the entire hierarchy. Then use ⇧ to 
select all of the mailboxes in the account and then use “Mailbox ▸ 
Take Offline”. Finally, take the INBOX online and maybe the 
destination mailbox of the moved message. Then wait to see if this 
synchronizes (spinners stop and the message gets a UID).


Oh, and don't send your logs to the list. They could contain sensitive 
data (mailbox names, email addresses, etc.).


I hope this wasn't too unclear.

--
Benny
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Re: [MlMt] Urgent: inbox discrepancy

[Benny Kjær Nielsen]

On 11 May 2016, at 20:29, Howard Wettstein wrote:

Thanks Benny. But I'm not sure what you mean. You want me to find a 
single message in another mailbox. You mean? A message that I had 
moved to another mailbox?. That I should see if it's really there?


I mean that you should compare INBOXes and focus on a single message 
which is not in the MailMate INBOX, but which exists in Apple Mail. Then 
try to see if you can find this message somewhere else in MailMate (by 
searching all messages).


Alternatively, do this:

* Open the Activity Viewer (⌥⌘0).
* Take the INBOX of the account offline and then online again (see the 
Mailbox menu).

* Use “Help ▸ Send Server Logs”.

That'll allow me to see how many emails the server reports are located 
in the INBOX.


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Re: [MlMt] Urgent: inbox discrepancy

[Howard Wettstein]

Thanks Benny. But I'm not sure what you mean. You want me to find a single 
message in another mailbox. You mean? A message that I had moved to another 
mailbox?. That I should see if it's really there?

Sent from my iPhone

> On May 11, 2016, at 10:31 AM, Benny Kjær Nielsen  
> wrote:
> 
> On 11 May 2016, at 18:27, Howard Wettstein wrote:
> 
> They are all online I think. They are not in bold; the only one in bold is 
> INBOX. Actually I’m not sure why inbox is in that list of sources.
> 
> It's bold because it's in the so-called IMAP IDLE state. This means that new 
> messages should be detected immediately. It's also under SOURCES because 
> MailMate shows all mailboxes of all accounts even if they are part of a 
> universal mailbox. Some day I might get around to making this configurable.
> 
> Try narrowing down the issue to a single message. Try to see if you can find 
> this message in another mailbox in MailMate.
> 
> (Also, make sure that the other clients also use IMAP and not POP3.)
> 
> -- 
> Benny
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Re: [MlMt] Urgent: inbox discrepancy

[Howard Wettstein]

They are all online I think. They are not in bold; the only one in bold 
is **INBOX**. Actually I’m not sure why inbox is in that list of 
sources.



On 11 May 2016, at 8:38, Benny Kjær Nielsen wrote:


On 11 May 2016, at 17:28, Howard Wettstein wrote:

Urgent only because I’m leaving for overseas this weekend and my 
mail is going nuts. Thanks.


My inbox in Mailmate has 6 items which seems right; but on my iPhone 
and Apple Mail there are hundreds in the inbox. I thought something 
was going wrong with my iPhone but then I checked Apple Mail and saw 
that they were the same.


Any idea what’s going on?


It could be incomplete moves out of your Inbox in MailMate. This could 
happen if the destination mailbox is not online (or hasn't finished 
synchronizing for some reason). Check under SOURCES in the mailbox 
list that all mailboxes in the account are online (not greyed out).


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