Re: [mailop] [EXTERNAL] Re: Attention Michael Wise - need your assistance

2020-06-18 Thread Kevin A. McGrail via mailop 

On 6/18/2020 7:11 AM, Stefano Bagnara via mailop wrote:
> On Thu, 18 Jun 2020 at 13:00, Abuse via mailop  wrote:
>> It is clear, but what must we do when the front door is closed too?
>> I used the Support Funnel but didn't get any responses, not even the first 
>> response from the robot giving me the SRX#.
> We use an outlook.com/hotmail.com email address to open requests to
> microsoft services as they often had issues delivering email to our
> own business domain.
> So if you didn't try yet, you may want to try this way.
>
> Of course this won't fix the issue with their funnel ignoring you
> after 2-4 templated replies, but maybe will fix your current issue.

+1, Great point, Stefano. I too have used this before and it helped a
lot to make sure comms were open to discuss the issue.

Regards,

KAM

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Re: [mailop] [EXTERNAL] Re: Attention Michael Wise - need your assistance

2020-06-18 Thread Stefano Bagnara via mailop 
On Thu, 18 Jun 2020 at 13:00, Abuse via mailop  wrote:
> It is clear, but what must we do when the front door is closed too?
> I used the Support Funnel but didn't get any responses, not even the first 
> response from the robot giving me the SRX#.

We use an outlook.com/hotmail.com email address to open requests to
microsoft services as they often had issues delivering email to our
own business domain.
So if you didn't try yet, you may want to try this way.

Of course this won't fix the issue with their funnel ignoring you
after 2-4 templated replies, but maybe will fix your current issue.

Stefano

> It is not a spam classification issue, I have checked the postfix logs and 
> found no email coming from @css.one.microsoft.com.
> Same problem to add an IP to the SNDS program : the status remains "pending 
> initial verification" (since Friday) because Microsoft doesn't send the 
> validation email.
> Important detail: all these problems occur with IPs beginning with 212.83, 
> which suddenly all got blocked overnight.
>
> Thanks.
> Franck Schwartz
> OXEMIS
>
> De : mailop [mailto:mailop-boun...@mailop.org] De la part de Michael Wise via 
> mailop
> Envoyé : vendredi 5 juin 2020 23:45
> À : mailop@mailop.org
> Objet : Re: [mailop] [EXTERNAL] Re: Attention Michael Wise - need your 
> assistance
>
>
> For OLC, aka "Hotmail" issues...
>
> You know the answer to that, Al: No.
>
> Now if something is broken with the process, like no follow-up with the 
> automatic mitigation, or if it's an issue with Office365, I can see what I 
> can do, but for, "Why can't my IP be unblocked for sending to Hotmail" ... NO.
>
>
>
> I get spanked for it.
>
> So no, for those sorts of issues, no, I am not an escalation point.
>
> There is *NO* escalation point outside of the Support Funnel, which if one 
> has an SRX# already, one is already in.
>
> I can't handle escalations for a service that has half a billion customers, 
> sorry.
>
>
>
> Not happening.
>
> Doesn't scale.
>
> There is no secret back door person who can unblock stuff.
>
> And if one attempts to appeal to Senior Leadership … we may just get a 
> request to block the petitioner at the edge.
>
> There is no, “Appealing Unto Caesar”.
>
>
>
> Aloha,
>
> Michael.
>
> --
>
> Michael J Wise
> Microsoft Corporation| Spam Analysis
>
> "Your Spam Specimen Has Been Processed."
>
> Open a ticket for Hotmail ?
>
>
>
> -Original Message-
> From: mailop  On Behalf Of Al Iverson via mailop
> Sent: Friday, June 5, 2020 2:20 PM
> To: mailop 
> Subject: [EXTERNAL] Re: [mailop] Attention Michael Wise - need your assistance
>
>
>
> Hey Michael,
>
>
>
> Are you an escalation point for Microsoft issues?
>
>
>
> Is Mailop?
>
>
>
> On Fri, Jun 5, 2020 at 3:58 PM Rauf Guliyev via mailop  
> wrote:
>
> >
>
> > Hey Michael,
>
> >
>
> > I haven't gotten any response from you either (did my emails end up in the 
> > Spam folder? ;-) and there is nothing with the cases I have submitted 
> > either (SR1500907063 and SR1501411372). I'd appreciate a response.
>
> >
>
> > Thanks,
>
> > Rauf
>
> >
>
> > On Fri, Jun 5, 2020 at 1:42 PM Marc Goldman via mailop  
> > wrote:
>
> >>
>
> >> Hi Michael,
>
> >>
>
> >> I sent you an email the other day (that may have been overlooked)
>
> >>
>
> >> Have a case (SRX1502275554ID) that I asked you to check on for me that was 
> >> denied mitigation even though we just took over this 1 IP a week ago.
>
> >>
>
> >> You can contact me off list for anything you need.
>
> >>
>
> >> Thanks!
>
> >>
>
> >> Marc Goldman
>
> >>
>
> >> ___
>
> >> mailop mailing list
>
> >> mailop@mailop.org
>
> >> https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fchi
>
> >> lli.nosignal.org%2Fcgi-bin%2Fmailman%2Flistinfo%2Fmailopdata=02%
>
> >> 7C01%7Cmichael.wise%40microsoft.com%7C6e1b6be42d0e4b6d3cd708d80996a9b
>
> >> 4%7C72f988bf86f141af91ab2d7cd011db47%7C0%7C0%7C637269889983169342
>
> >> ;sdata=U2g2RpeOsMYj2HYPbeiBPe6BNt%2BzQIyafUSHNYLaQHo%3Dreserved=
>
> >> 0
>
> >
>
> > ___
>
> > mailop mailing list
>
> > mailop@mailop.org
>
> > https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fchil
>
> > li.nosignal.org%2Fcgi-bi

Re: [mailop] [EXTERNAL] Re: Attention Michael Wise - need your assistance

2020-06-18 Thread Abuse via mailop 
Hi Michael,

It is clear, but what must we do when the front door is closed too?
I used the Support Funnel but didn't get any responses, not even the first 
response from the robot giving me the SRX#.
It is not a spam classification issue, I have checked the postfix logs and 
found no email coming from @css.one.microsoft.com.
Same problem to add an IP to the SNDS program : the status remains "pending 
initial verification" (since Friday) because Microsoft doesn't send the 
validation email.
Important detail: all these problems occur with IPs beginning with 212.83, 
which suddenly all got blocked overnight.

Thanks.
Franck Schwartz
OXEMIS

De : mailop [mailto:mailop-boun...@mailop.org] De la part de Michael Wise via 
mailop
Envoyé : vendredi 5 juin 2020 23:45
À : mailop@mailop.org
Objet : Re: [mailop] [EXTERNAL] Re: Attention Michael Wise - need your 
assistance




For OLC, aka "Hotmail" issues...

You know the answer to that, Al: No.

Now if something is broken with the process, like no follow-up with the 
automatic mitigation, or if it's an issue with Office365, I can see what I can 
do, but for, "Why can't my IP be unblocked for sending to Hotmail" ... NO.



I get spanked for it.

So no, for those sorts of issues, no, I am not an escalation point.

There is *NO* escalation point outside of the Support Funnel, which if one has 
an SRX# already, one is already in.

I can't handle escalations for a service that has half a billion customers, 
sorry.



Not happening.

Doesn't scale.

There is no secret back door person who can unblock stuff.

And if one attempts to appeal to Senior Leadership … we may just get a request 
to block the petitioner at the edge.

There is no, “Appealing Unto Caesar”.

Aloha,
Michael.
--
Michael J Wise
Microsoft Corporation| Spam Analysis
"Your Spam Specimen Has Been Processed."
Open a ticket for Hotmail<http://go.microsoft.com/fwlink/?LinkID=614866> ?



-Original Message-
From: mailop  On Behalf Of Al Iverson via mailop
Sent: Friday, June 5, 2020 2:20 PM
To: mailop 
Subject: [EXTERNAL] Re: [mailop] Attention Michael Wise - need your assistance



Hey Michael,



Are you an escalation point for Microsoft issues?



Is Mailop?



On Fri, Jun 5, 2020 at 3:58 PM Rauf Guliyev via mailop 
mailto:mailop@mailop.org>> wrote:

>

> Hey Michael,

>

> I haven't gotten any response from you either (did my emails end up in the 
> Spam folder? ;-) and there is nothing with the cases I have submitted either 
> (SR1500907063 and SR1501411372). I'd appreciate a response.

>

> Thanks,

> Rauf

>

> On Fri, Jun 5, 2020 at 1:42 PM Marc Goldman via mailop 
> mailto:mailop@mailop.org>> wrote:

>>

>> Hi Michael,

>>

>> I sent you an email the other day (that may have been overlooked)

>>

>> Have a case (SRX1502275554ID) that I asked you to check on for me that was 
>> denied mitigation even though we just took over this 1 IP a week ago.

>>

>> You can contact me off list for anything you need.

>>

>> Thanks!

>>

>> Marc Goldman

>>

>> ___

>> mailop mailing list

>> mailop@mailop.org<mailto:mailop@mailop.org>

>> https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fchi

>> lli.nosignal.org%2Fcgi-bin%2Fmailman%2Flistinfo%2Fmailopdata=02%

>> 7C01%7Cmichael.wise%40microsoft.com%7C6e1b6be42d0e4b6d3cd708d80996a9b

>> 4%7C72f988bf86f141af91ab2d7cd011db47%7C0%7C0%7C637269889983169342

>> ;sdata=U2g2RpeOsMYj2HYPbeiBPe6BNt%2BzQIyafUSHNYLaQHo%3Dreserved=

>> 0

>

> ___

> mailop mailing list

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> https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fchil

> li.nosignal.org%2Fcgi-bin%2Fmailman%2Flistinfo%2Fmailopdata=02%7C

> 01%7Cmichael.wise%40microsoft.com%7C6e1b6be42d0e4b6d3cd708d80996a9b4%7

> C72f988bf86f141af91ab2d7cd011db47%7C0%7C0%7C637269889983169342sda

> ta=U2g2RpeOsMYj2HYPbeiBPe6BNt%2BzQIyafUSHNYLaQHo%3Dreserved=0







--

Al Iverson // Wombatmail // Chicago

Song a day! 
https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wombatmail.com%2Fdata=02%7C01%7Cmichael.wise%40microsoft.com%7C6e1b6be42d0e4b6d3cd708d80996a9b4%7C72f988bf86f141af91ab2d7cd011db47%7C0%7C0%7C637269889983169342sdata=2G0X5pEAhqgQwHFRlFIwbK0utpnIE89Lt2AV4I0%2Bdzs%3Dreserved=0

Deliverability! 
https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspamresource.com%2Fdata=02%7C01%7Cmichael.wise%40microsoft.com%7C6e1b6be42d0e4b6d3cd708d80996a9b4%7C72f988bf86f141af91ab2d7cd011db47%7C0%7C0%7C637269889983169342sdata=Iu%2Fpy3uZzW%2F2xTBOsvbCjQtM7QI41Hk7cqLXbYJQ%2Bog%3Dreserved=0

And DNS Tools too! 
https://nam06.

Re: [mailop] [EXTERNAL] Re: Attention Michael Wise - need your assistance

2020-06-05 Thread Michael Wise via mailop 


For OLC, aka "Hotmail" issues...

You know the answer to that, Al: No.

Now if something is broken with the process, like no follow-up with the 
automatic mitigation, or if it's an issue with Office365, I can see what I can 
do, but for, "Why can't my IP be unblocked for sending to Hotmail" ... NO.



I get spanked for it.

So no, for those sorts of issues, no, I am not an escalation point.

There is *NO* escalation point outside of the Support Funnel, which if one has 
an SRX# already, one is already in.

I can't handle escalations for a service that has half a billion customers, 
sorry.



Not happening.

Doesn't scale.

There is no secret back door person who can unblock stuff.

And if one attempts to appeal to Senior Leadership … we may just get a request 
to block the petitioner at the edge.

There is no, “Appealing Unto Caesar”.

Aloha,
Michael.
--
Michael J Wise
Microsoft Corporation| Spam Analysis
"Your Spam Specimen Has Been Processed."
Open a ticket for Hotmail ?



-Original Message-
From: mailop  On Behalf Of Al Iverson via mailop
Sent: Friday, June 5, 2020 2:20 PM
To: mailop 
Subject: [EXTERNAL] Re: [mailop] Attention Michael Wise - need your assistance



Hey Michael,



Are you an escalation point for Microsoft issues?



Is Mailop?



On Fri, Jun 5, 2020 at 3:58 PM Rauf Guliyev via mailop 
mailto:mailop@mailop.org>> wrote:

>

> Hey Michael,

>

> I haven't gotten any response from you either (did my emails end up in the 
> Spam folder? ;-) and there is nothing with the cases I have submitted either 
> (SR1500907063 and SR1501411372). I'd appreciate a response.

>

> Thanks,

> Rauf

>

> On Fri, Jun 5, 2020 at 1:42 PM Marc Goldman via mailop 
> mailto:mailop@mailop.org>> wrote:

>>

>> Hi Michael,

>>

>> I sent you an email the other day (that may have been overlooked)

>>

>> Have a case (SRX1502275554ID) that I asked you to check on for me that was 
>> denied mitigation even though we just took over this 1 IP a week ago.

>>

>> You can contact me off list for anything you need.

>>

>> Thanks!

>>

>> Marc Goldman

>>

>> ___

>> mailop mailing list

>> mailop@mailop.org

>> https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fchi

>> lli.nosignal.org%2Fcgi-bin%2Fmailman%2Flistinfo%2Fmailopdata=02%

>> 7C01%7Cmichael.wise%40microsoft.com%7C6e1b6be42d0e4b6d3cd708d80996a9b

>> 4%7C72f988bf86f141af91ab2d7cd011db47%7C0%7C0%7C637269889983169342

>> ;sdata=U2g2RpeOsMYj2HYPbeiBPe6BNt%2BzQIyafUSHNYLaQHo%3Dreserved=

>> 0

>

> ___

> mailop mailing list

> mailop@mailop.org

> https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fchil

> li.nosignal.org%2Fcgi-bin%2Fmailman%2Flistinfo%2Fmailopdata=02%7C

> 01%7Cmichael.wise%40microsoft.com%7C6e1b6be42d0e4b6d3cd708d80996a9b4%7

> C72f988bf86f141af91ab2d7cd011db47%7C0%7C0%7C637269889983169342sda

> ta=U2g2RpeOsMYj2HYPbeiBPe6BNt%2BzQIyafUSHNYLaQHo%3Dreserved=0







--

Al Iverson // Wombatmail // Chicago

Song a day! 
https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wombatmail.com%2Fdata=02%7C01%7Cmichael.wise%40microsoft.com%7C6e1b6be42d0e4b6d3cd708d80996a9b4%7C72f988bf86f141af91ab2d7cd011db47%7C0%7C0%7C637269889983169342sdata=2G0X5pEAhqgQwHFRlFIwbK0utpnIE89Lt2AV4I0%2Bdzs%3Dreserved=0

Deliverability! 
https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspamresource.com%2Fdata=02%7C01%7Cmichael.wise%40microsoft.com%7C6e1b6be42d0e4b6d3cd708d80996a9b4%7C72f988bf86f141af91ab2d7cd011db47%7C0%7C0%7C637269889983169342sdata=Iu%2Fpy3uZzW%2F2xTBOsvbCjQtM7QI41Hk7cqLXbYJQ%2Bog%3Dreserved=0

And DNS Tools too! 
https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fxnnd.com%2Fdata=02%7C01%7Cmichael.wise%40microsoft.com%7C6e1b6be42d0e4b6d3cd708d80996a9b4%7C72f988bf86f141af91ab2d7cd011db47%7C0%7C0%7C637269889983169342sdata=QamPS5ZXRqFrfzXbwKdYwEhVNZtZ2Y%2FC%2BjzDxG1PNIc%3Dreserved=0



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