Re: IT Sig: Where do you go for ...
I like the idea of regional MCN SIGs, like the one in California. I believe that many, many years ago there may have been one in the Washington, DC area, but was abandoned after only a very brief time. I tried to find out what happened and I think the DC SIG closed down because of lack of funding and lack of people who had time to organize various get-togethers, however informal. I'm wondering if the California SIG (or other regional SIGs) can speak to their success? We have a huge number of small historical sites in the DC metropolitan area that have little or no resources for IT, let alone IT consultants. I think face-to-face, informal gatherings between the smaller museum, archives, libraries, historical societies, etc. and the big guys (Library of Congress, Smithsonian, USHMM, others) could be of great value to both. I am also wondering what others might think of this idea? Thanks, Lisa L. Holt Museum Information Specialist Outreach Technology Division United States Holocaust Memorial Museum 100 Raoul Wallenberg Place, SW Washington, DC 20024 Weinstein, William wweinst...@philamuseum.org 05/24/2005 01:02 PM Please respond to mcn-l@mcn.edu To mcn-l@mcn.edu cc Subject IT Sig: Where do you go for ... I am hoping to start a discussion. Over the last several weeks I have had interactions with colleagues attending various conferences. In all cases the discussions where about where IT professionals can go to share information and learn about the issues of technology management or as some have put it, how to keep the computers running and the data safe. MCN and other conferences are great (see MCN prelim program) at looking at the application of technology and the management of information. I have learned much over the years about data standards, intellectual property and how to repurpose my collections management data. But where do I go for information on network infrastructure decisions, help in developing a technology plan, help in designing and managing the installation of a new technology infrastructure in a new building, business software selection (yes we also use retail store and accounting software, a much different collections management issue)? Where do developers go to share code and discuss how that new interactive was created? Where do we go to talk about remote control of desktops, end user training, software deployment, etc. You get the point. The discussion I want to start is about this. Is MCN the place for museum technology professionals to meet and share information on these issues? Are these issues best left to other places or other specialized professional forums? I would hope MCN is the place for these discussions. Since IT is core to realizing an institution's goals discussing the management of technology along with those goals would seem more valuable that in a generic technology conference. I do see at many conference presentations though, the IT staff referenced in less than a collaborative role in many technology projects. It seems that in many places the staff responsible for keeping things working does not get involved in the process of developing these projects. I would also like to discuss whether this is something we should/can work to change. If MCN is not the place for these discussions where are my fellow IT professionals going to get this information? Is there a role for MCN to coordinate access to these other resources? So these are my questions. Please respond and expand as you all see fit. Bill --- You are currently subscribed to mcn_mcn-l as: lh...@ushmm.org To unsubscribe send a blank email to leave-mcn_mcn-l-12800...@listserver.americaneagle.com --- You are currently subscribed to mcn_mcn-l as: rlancefi...@mail.wesleyan.edu To unsubscribe send a blank email to leave-mcn_mcn-l-12800...@listserver.americaneagle.com
Re: IT Sig: Where do you go for ...
The California SIG grew out of recognition that there were lots of MCN members and friends in California museums who were in close enough proximity to visit each other and learn from each other. We wanted to have a sort of mini local network of professionals who wouldnt mind sharing their successes and challenges in a more in-depth way than was possible at the conference. The success of the CAL SIG has been mostly its dedicated members who are willing to present and listen to each other, and secondarily, its informal nature. We have no set schedule of meetingswe alternate between northern and southern California, sometimes in the same year, sometimes in alternate years. We give members the opportunity to show off their facilities and projects theyre working on, or to talk about any other issues of concern to themselves and the audience. The groups range in size from 20-30 people, and at present, events are free to members. Hope I will be forgiven for butting in with the historical perspective; our two sparkling new chairs, Margaret Kendrick (Northern) and Diana Folsom (Southern) have only been in office a short time. Marla Misunas Former Chair and Founder, CAL SIG From: lh...@ushmm.org [mailto:lh...@ushmm.org] Sent: Thursday, May 26, 2005 11:28 AM To: mcn-l@mcn.edu Subject: Re: IT Sig: Where do you go for ... I like the idea of regional MCN SIGs, like the one in California. I believe that many, many years ago there may have been one in the Washington, DC area, but was abandoned after only a very brief time. I tried to find out what happened and I think the DC SIG closed down because of lack of funding and lack of people who had time to organize various get-togethers, however informal. I'm wondering if the California SIG (or other regional SIGs) can speak to their success? We have a huge number of small historical sites in the DC metropolitan area that have little or no resources for IT, let alone IT consultants. I think face-to-face, informal gatherings between the smaller museum, archives, libraries, historical societies, etc. and the big guys (Library of Congress, Smithsonian, USHMM, others) could be of great value to both. I am also wondering what others might think of this idea? Thanks, Lisa L. Holt Museum Information Specialist Outreach Technology Division United States Holocaust Memorial Museum 100 Raoul Wallenberg Place, SW Washington, DC 20024 Weinstein, William wweinst...@philamuseum.org 05/24/2005 01:02 PM Please respond to mcn-l@mcn.edu To mcn-l@mcn.edu cc Subject IT Sig: Where do you go for ... I am hoping to start a discussion. Over the last several weeks I have had interactions with colleagues attending various conferences. In all cases the discussions where about where IT professionals can go to share information and learn about the issues of technology management or as some have put it, how to keep the computers running and the data safe. MCN and other conferences are great (see MCN prelim program) at looking at the application of technology and the management of information. I have learned much over the years about data standards, intellectual property and how to repurpose my collections management data. But where do I go for information on network infrastructure decisions, help in developing a technology plan, help in designing and managing the installation of a new technology infrastructure in a new building, business software selection (yes we also use retail store and accounting software, a much different collections management issue)? Where do developers go to share code and discuss how that new interactive was created? Where do we go to talk about remote control of desktops, end user training, software deployment, etc. You get the point. The discussion I want to start is about this. Is MCN the place for museum technology professionals to meet and share information on these issues? Are these issues best left to other places or other specialized professional forums? I would hope MCN is the place for these discussions. Since IT is core to realizing an institution's goals discussing the management of technology along with those goals would seem more valuable that in a generic technology conference. I do see at many conference presentations though, the IT staff referenced in less than a collaborative role in many technology projects. It seems that in many places the staff responsible for keeping things working does not get involved in the process of developing these projects. I would also like to discuss whether this is something we should/can work to change. If MCN is not the place for these discussions where are my fellow IT professionals going to get this information? Is there a role
Re: IT Sig: Where do you go for ...
I am new to MCN and to non-profits so networking is key for me. Something like this is ideal. Any resources that I can share, I would be more than willing to do so. I would love to see more information about different software programs organizations are using. For example, our organization has ticketing software, a Cafe point-of-sale, as well as a museum store point-of-sale. None of these programs communicate with each other. Wouldn't it be nice if our customers could buy a gift card and have the ability to use in each area, ticketing, cafe and store? Somebody out there has to be using software like this, but who and where? Thanks and I am looking forward to this communication! Becky Milwaukee Art Museum -Original Message- From: Janice [mailto:janice.cradd...@cartermuseum.org] Sent: Tuesday, May 24, 2005 2:48 PM To: mcn_mc...@listserver.americaneagle.com Subject: RE: IT Sig: Where do you go for ... I have struggled with this issue also. MCN has been a good educational experience for relating technical issues to other aspects of the Museum. Digitization, Library, Collection Management are all areas that I support and knowing more about these areas has been very beneficial. But, as Bill mentions, the technology management issues are not addressed. I think we would all benefit from others who have gone through these processes or who are struggling along side of us. MCN has been the place for making contacts in these areas. I think we need to carry that one step further and use this list for more of these burning issues that IT faces every day in the Museum world. I know I have a habit of emailing someone I know instead of posting to the list. So, why don't we make a pact to use the list when we have questions about Technology Management Issues and see if we can help each other? This could also a reference when we start thinking about sessions for next year's conference. We can also utilize the SIG web page for listing these resources. I have just received access to that page, so I can begin modifying it. One thing I was thinking to include is either sample of RFPs, Forms, etc. or contact information of people who have these things to share. Would you be willing to share your resources? What else would you like to see on the web page? Janice Craddock Information Technology Manager Amon Carter Museum jan...@cartermuseum.org 817-738-1933 --- You are currently subscribed to mcn_mcn-l as: becky.go...@mam.org To unsubscribe send a blank email to leave-mcn_mcn-l-12800...@listserver.americaneagle.com --- You are currently subscribed to mcn_mcn-l as: rlancefi...@mail.wesleyan.edu To unsubscribe send a blank email to leave-mcn_mcn-l-12800...@listserver.americaneagle.com
Re: IT Sig: Where do you go for ...
Good morning everyone. A good burst of energy. I will try to keep it going. One of the behind the scenes discussions on the IT sig was the status of the last survey. It was decided the data was too old but that it might be valuable to post anyway. Maybe we can use the little push from this thread to get some new data. I would be happy to compile. Our environment is: about 410 Computers (Dell) about 10% Mac and the rest PCs with 10% of those laptops Cisco layer 2 switches Cisco Wireless AP in storage 3 Buildings One connected via multiple T-1s, One connected via T-1 and point to point wireless 2 Remote sites both connected through DSL and VPN 2 ISPs Patec provides 2 T-1s, USLec 1 T-1 Desktop OS Windows 2000 OSX 10.3 Server OS Primary/Secondary Domain Controllers WinNT 4.0 (don't laugh) Member servers Win2000 Server Server Hardware HP/Compaq Proliant HP/Compaq MSA1000 SAN HP/Compaq Application Software: Accounting - Paciolan (selection of new software in process) Ticketing - Paciolan (Same as above) Membership/Development - Raisers Edge 7.6 MSSQL Version Wholesale/Retail - CamData Gupta SQL version Volunteer Management - Volunteer Works Payroll - ADP Gupta SQL Version Email - Exchange 5.5 Collections Management - TMS 9.x MSSql Version Web Apps eMuseum - internal access to collections information for non curatorial staff Netsolutions - email campaigns for Membership and Development online donations for Development Public website is hosted by INetU Desktop Software MSOffice 2000 PCs MSOffice:Mac vX mail client - Outlook Browser - IE virus - Symantec Enterprise Spyware- XoftSpy This is of the top of my head, informal. Anyone who wants to add to the list can and I will enhance my answers to cover new topics. This list can help people target who to contact for info and help us begin to see where to look for resources we might want to share. Respond direct to me or to the list. Bill -Original Message- From: Goral, Becky [mailto:becky.go...@mam.org] Sent: Wednesday, May 25, 2005 8:29 AM To: mcn_mc...@listserver.americaneagle.com Subject: RE: IT Sig: Where do you go for ... I am new to MCN and to non-profits so networking is key for me. Something like this is ideal. Any resources that I can share, I would be more than willing to do so. I would love to see more information about different software programs organizations are using. For example, our organization has ticketing software, a Cafe point-of-sale, as well as a museum store point-of-sale. None of these programs communicate with each other. Wouldn't it be nice if our customers could buy a gift card and have the ability to use in each area, ticketing, cafe and store? Somebody out there has to be using software like this, but who and where? Thanks and I am looking forward to this communication! Becky Milwaukee Art Museum -Original Message- From: Janice [mailto:janice.cradd...@cartermuseum.org] Sent: Tuesday, May 24, 2005 2:48 PM To: mcn_mc...@listserver.americaneagle.com Subject: RE: IT Sig: Where do you go for ... I have struggled with this issue also. MCN has been a good educational experience for relating technical issues to other aspects of the Museum. Digitization, Library, Collection Management are all areas that I support and knowing more about these areas has been very beneficial. But, as Bill mentions, the technology management issues are not addressed. I think we would all benefit from others who have gone through these processes or who are struggling along side of us. MCN has been the place for making contacts in these areas. I think we need to carry that one step further and use this list for more of these burning issues that IT faces every day in the Museum world. I know I have a habit of emailing someone I know instead of posting to the list. So, why don't we make a pact to use the list when we have questions about Technology Management Issues and see if we can help each other? This could also a reference when we start thinking about sessions for next year's conference. We can also utilize the SIG web page for listing these resources. I have just received access to that page, so I can begin modifying it. One thing I was thinking to include is either sample of RFPs, Forms, etc. or contact information of people who have these things to share. Would you be willing to share your resources? What else would you like to see on the web page? Janice Craddock Information Technology Manager Amon Carter Museum jan...@cartermuseum.org 817-738-1933 --- You are currently subscribed to mcn_mcn-l as: becky.go...@mam.org To unsubscribe send a blank email to leave-mcn_mcn-l-12800...@listserver.americaneagle.com --- You are currently subscribed to mcn_mcn-l as: wweinst...@philamuseum.org To unsubscribe send a blank email to leave-mcn_mcn-l-12800...@listserver.americaneagle.com --- You are currently subscribed to mcn_mcn-l as: rlancefi...@mail.wesleyan.edu To unsubscribe
Re: IT Sig: Where do you go for ...
Hi Bill, I wont laugh, but how is that Proliant server? What is your maximum uptime? How much data/files are you holding? What software controls the SAN? Is your SAN Fibrechannel and do you see any speed advantage from it on your TMS deployment? JEFF Jeff Evans Digital Imaging Specialist Princeton University Art Museum 609.258.8579 jfev...@princeton.edu On May 25, 2005, at 9:52 AM, Weinstein, William wrote: Good morning everyone. A good burst of energy. I will try to keep it going. One of the behind the scenes discussions on the IT sig was the status of the last survey. It was decided the data was too old but that it might be valuable to post anyway. Maybe we can use the little push from this thread to get some new data. I would be happy to compile. Our environment is: about 410 Computers (Dell) about 10% Mac and the rest PCs with 10% of those laptops Cisco layer 2 switches Cisco Wireless AP in storage 3 Buildings One connected via multiple T-1s, One connected via T-1 and point to point wireless 2 Remote sites both connected through DSL and VPN 2 ISPs Patec provides 2 T-1s, USLec 1 T-1 Desktop OS Windows 2000 OSX 10.3 Server OS Primary/Secondary Domain Controllers WinNT 4.0 (don't laugh) Member servers Win2000 Server Server Hardware HP/Compaq Proliant HP/Compaq MSA1000 SAN HP/Compaq Application Software: Accounting - Paciolan (selection of new software in process) Ticketing - Paciolan (Same as above) Membership/Development - Raisers Edge 7.6 MSSQL Version Wholesale/Retail - CamData Gupta SQL version Volunteer Management - Volunteer Works Payroll - ADP Gupta SQL Version Email - Exchange 5.5 Collections Management - TMS 9.x MSSql Version Web Apps eMuseum - internal access to collections information for non curatorial staff Netsolutions - email campaigns for Membership and Development online donations for Development Public website is hosted by INetU Desktop Software MSOffice 2000 PCs MSOffice:Mac vX mail client - Outlook Browser - IE virus - Symantec Enterprise Spyware- XoftSpy This is of the top of my head, informal. Anyone who wants to add to the list can and I will enhance my answers to cover new topics. This list can help people target who to contact for info and help us begin to see where to look for resources we might want to share. Respond direct to me or to the list. Bill -Original Message- From: Goral, Becky [mailto:becky.go...@mam.org] Sent: Wednesday, May 25, 2005 8:29 AM To: mcn_mc...@listserver.americaneagle.com Subject: RE: IT Sig: Where do you go for ... I am new to MCN and to non-profits so networking is key for me. Something like this is ideal. Any resources that I can share, I would be more than willing to do so. I would love to see more information about different software programs organizations are using. For example, our organization has ticketing software, a Cafe point-of-sale, as well as a museum store point-of-sale. None of these programs communicate with each other. Wouldn't it be nice if our customers could buy a gift card and have the ability to use in each area, ticketing, cafe and store? Somebody out there has to be using software like this, but who and where? Thanks and I am looking forward to this communication! Becky Milwaukee Art Museum -Original Message- From: Janice [mailto:janice.cradd...@cartermuseum.org] Sent: Tuesday, May 24, 2005 2:48 PM To: mcn_mc...@listserver.americaneagle.com Subject: RE: IT Sig: Where do you go for ... I have struggled with this issue also. MCN has been a good educational experience for relating technical issues to other aspects of the Museum. Digitization, Library, Collection Management are all areas that I support and knowing more about these areas has been very beneficial. But, as Bill mentions, the technology management issues are not addressed. I think we would all benefit from others who have gone through these processes or who are struggling along side of us. MCN has been the place for making contacts in these areas. I think we need to carry that one step further and use this list for more of these burning issues that IT faces every day in the Museum world. I know I have a habit of emailing someone I know instead of posting to the list. So, why don't we make a pact to use the list when we have questions about Technology Management Issues and see if we can help each other? This could also a reference when we start thinking about sessions for next year's conference. We can also utilize the SIG web page for listing these resources. I have just received access to that page, so I can begin modifying it. One thing I was thinking to include is either sample of RFPs, Forms, etc. or contact information of people who have these things to share. Would you be willing to share your resources? What else would you like to see on the web page? Janice Craddock Information Technology Manager Amon Carter Museum jan...@cartermuseum.org 817-738
Re: IT Sig: Where do you go for ...
Good Morning, about 150 Dell Computers a handful of Macs and laptops Asante switches 1 building Desktop OS Windows 2000 and XP OSX 9.0 Server OS Primary/Secondary Domain Controllers, Win NT 4.0 Member Servers, Windows 2000 Server Hardware Compaq ProLiant Application Software Accounting for Non-Profits (BlackBaud) Ticketing - VISTA Membership/Development - PledgeMaker Museum Store - CAM32 Audience Development/Perspective - ACT Payroll - ADP Email - Exchange 5.5 IO/TRIO - Collections Database Cafe POS - HSI Desktop Software MSOffice 2000 mail client - Outlook browser - IE virus - Symantec Corporate Edition This is what we have. If anyone has anyone questions, they can contact me. Like I mentioned in my earlier email, we are looking to solve the problem of communication issues between our different software programs. If anyone has any tips they can help us with pertaining to that, I would greatly appreciate it. Thanks much, Becky -Original Message- From: Weinstein, William [mailto:wweinst...@philamuseum.org] Sent: Wednesday, May 25, 2005 8:53 AM To: mcn_mc...@listserver.americaneagle.com Subject: RE: IT Sig: Where do you go for ... Good morning everyone. A good burst of energy. I will try to keep it going. One of the behind the scenes discussions on the IT sig was the status of the last survey. It was decided the data was too old but that it might be valuable to post anyway. Maybe we can use the little push from this thread to get some new data. I would be happy to compile. Our environment is: about 410 Computers (Dell) about 10% Mac and the rest PCs with 10% of those laptops Cisco layer 2 switches Cisco Wireless AP in storage 3 Buildings One connected via multiple T-1s, One connected via T-1 and point to point wireless 2 Remote sites both connected through DSL and VPN 2 ISPs Patec provides 2 T-1s, USLec 1 T-1 Desktop OS Windows 2000 OSX 10.3 Server OS Primary/Secondary Domain Controllers WinNT 4.0 (don't laugh) Member servers Win2000 Server Server Hardware HP/Compaq Proliant HP/Compaq MSA1000 SAN HP/Compaq Application Software: Accounting - Paciolan (selection of new software in process) Ticketing - Paciolan (Same as above) Membership/Development - Raisers Edge 7.6 MSSQL Version Wholesale/Retail - CamData Gupta SQL version Volunteer Management - Volunteer Works Payroll - ADP Gupta SQL Version Email - Exchange 5.5 Collections Management - TMS 9.x MSSql Version Web Apps eMuseum - internal access to collections information for non curatorial staff Netsolutions - email campaigns for Membership and Development online donations for Development Public website is hosted by INetU Desktop Software MSOffice 2000 PCs MSOffice:Mac vX mail client - Outlook Browser - IE virus - Symantec Enterprise Spyware- XoftSpy This is of the top of my head, informal. Anyone who wants to add to the list can and I will enhance my answers to cover new topics. This list can help people target who to contact for info and help us begin to see where to look for resources we might want to share. Respond direct to me or to the list. Bill -Original Message- From: Goral, Becky [mailto:becky.go...@mam.org] Sent: Wednesday, May 25, 2005 8:29 AM To: mcn_mc...@listserver.americaneagle.com Subject: RE: IT Sig: Where do you go for ... I am new to MCN and to non-profits so networking is key for me. Something like this is ideal. Any resources that I can share, I would be more than willing to do so. I would love to see more information about different software programs organizations are using. For example, our organization has ticketing software, a Cafe point-of-sale, as well as a museum store point-of-sale. None of these programs communicate with each other. Wouldn't it be nice if our customers could buy a gift card and have the ability to use in each area, ticketing, cafe and store? Somebody out there has to be using software like this, but who and where? Thanks and I am looking forward to this communication! Becky Milwaukee Art Museum -Original Message- From: Janice [mailto:janice.cradd...@cartermuseum.org] Sent: Tuesday, May 24, 2005 2:48 PM To: mcn_mc...@listserver.americaneagle.com Subject: RE: IT Sig: Where do you go for ... I have struggled with this issue also. MCN has been a good educational experience for relating technical issues to other aspects of the Museum. Digitization, Library, Collection Management are all areas that I support and knowing more about these areas has been very beneficial. But, as Bill mentions, the technology management issues are not addressed. I think we would all benefit from others who have gone through these processes or who are struggling along side of us. MCN has been the place for making contacts in these areas. I think we need to carry that one step further and use this list for more of these burning issues that IT faces every day in the Museum world. I know I have a habit of emailing someone I know
Re: IT Sig: Where do you go for ...
Re: IT Sig: Where do you go for ...
Becky, If you want to stay with your current setup: For system integration you may want to consult with a professional organization that specializes in that matter. One company, www.novacoast.com, comes to mind. Their client list is pretty impressive. If you have the flexibility (and money) to re-organize: Looking at the set of applications your organization uses, a server-client based, and customized, FileMaker solution would take care of most of your integration issues (except Email). Furthermore, a lot of OS projects could be of use to you and may be easier to integrate down the road, especially since most of them use MySQL as their backend. One such project, called Mambo, lets you integrate most of your current application software into one web portal (Tickets, donations, museum store, collection database). Good luck, Tom becky.go...@mam.org 05/25/05 7:45 AM Good Morning, about 150 Dell Computers a handful of Macs and laptops Asante switches 1 building Desktop OS Windows 2000 and XP OSX 9.0 Server OS Primary/Secondary Domain Controllers, Win NT 4.0 Member Servers, Windows 2000 Server Hardware Compaq ProLiant Application Software Accounting for Non-Profits (BlackBaud) Ticketing - VISTA Membership/Development - PledgeMaker Museum Store - CAM32 Audience Development/Perspective - ACT Payroll - ADP Email - Exchange 5.5 IO/TRIO - Collections Database Cafe POS - HSI Desktop Software MSOffice 2000 mail client - Outlook browser - IE virus - Symantec Corporate Edition This is what we have. If anyone has anyone questions, they can contact me. Like I mentioned in my earlier email, we are looking to solve the problem of communication issues between our different software programs. If anyone has any tips they can help us with pertaining to that, I would greatly appreciate it. Thanks much, Becky -Original Message- From: Weinstein, William [mailto:wweinst...@philamuseum.org] Sent: Wednesday, May 25, 2005 8:53 AM To: mcn_mc...@listserver.americaneagle.com Subject: RE: IT Sig: Where do you go for ... Good morning everyone. A good burst of energy. I will try to keep it going. One of the behind the scenes discussions on the IT sig was the status of the last survey. It was decided the data was too old but that it might be valuable to post anyway. Maybe we can use the little push from this thread to get some new data. I would be happy to compile. Our environment is: about 410 Computers (Dell) about 10% Mac and the rest PCs with 10% of those laptops Cisco layer 2 switches Cisco Wireless AP in storage 3 Buildings One connected via multiple T-1s, One connected via T-1 and point to point wireless 2 Remote sites both connected through DSL and VPN 2 ISPs Patec provides 2 T-1s, USLec 1 T-1 Desktop OS Windows 2000 OSX 10.3 Server OS Primary/Secondary Domain Controllers WinNT 4.0 (don't laugh) Member servers Win2000 Server Server Hardware HP/Compaq Proliant HP/Compaq MSA1000 SAN HP/Compaq Application Software: Accounting - Paciolan (selection of new software in process) Ticketing - Paciolan (Same as above) Membership/Development - Raisers Edge 7.6 MSSQL Version Wholesale/Retail - CamData Gupta SQL version Volunteer Management - Volunteer Works Payroll - ADP Gupta SQL Version Email - Exchange 5.5 Collections Management - TMS 9.x MSSql Version Web Apps eMuseum - internal access to collections information for non curatorial staff Netsolutions - email campaigns for Membership and Development online donations for Development Public website is hosted by INetU Desktop Software MSOffice 2000 PCs MSOffice:Mac vX mail client - Outlook Browser - IE virus - Symantec Enterprise Spyware- XoftSpy This is of the top of my head, informal. Anyone who wants to add to the list can and I will enhance my answers to cover new topics. This list can help people target who to contact for info and help us begin to see where to look for resources we might want to share. Respond direct to me or to the list. Bill -Original Message- From: Goral, Becky [mailto:becky.go...@mam.org] Sent: Wednesday, May 25, 2005 8:29 AM To: mcn_mc...@listserver.americaneagle.com Subject: RE: IT Sig: Where do you go for ... I am new to MCN and to non-profits so networking is key for me. Something like this is ideal. Any resources that I can share, I would be more than willing to do so. I would love to see more information about different software programs organizations are using. For example, our organization has ticketing software, a Cafe point-of-sale, as well as a museum store point-of-sale. None of these programs communicate with each other. Wouldn't it be nice if our customers could buy a gift card and have the ability to use in each area, ticketing, cafe and store? Somebody out there has to be using software like this, but who and where? Thanks and I am looking forward to this communication! Becky Milwaukee Art Museum -Original Message- From: Janice
Re: IT Sig: Where do you go for ...
Hello, In regards to the open source software: What challenges in particular are you facing? As far as digital image storage goes, here is what we have: 5.6TB (14 x 400GB) Xserve RAID connected to a Xserve G5 via dual 2Gb fibre channel lines. The Xserve is setup as a: file and image (via TCP/IP, Samba, Kerberos), web (Apache, webDav), mail (Postfix/Cyrus) and database server (MySQL). Server and RAID management software tools are included. Cost: a bit over $14,000 Storage can always be added by purchasing additional Xserve RAID systems and a fibre switch, interconnecting them to share/host files via the available Xserve server. Good luck, Tom Tom Arnautovic Collection Database/Imaging Specialist Crocker Art Museum 916-264-1176 smo...@toledomuseum.org 05/25/05 8:40 AM Toledo Museum of Art infrastructure: about 170 IBM Computers (we've had a high failure rate on the IBM desktops, are going to start purchasing Dell) 3 Macs and a few laptops Bay hubs and switches (installed in 1997) (we're starting to look at replacing our hub/switch infrastructure. Looking at CISCO, but not sure we can afford CISCO, so are looking at other brands as well) 4 buildings, with 1 more on the way (Glass Pavilion - opening Spring 2006) Desktop OS Mostly Windows 2000 - Will go to XP slowly Server OS Novell Netware 5.1 servers Many Windows 2000 application servers Server Hardware All IBM servers currently, but will be going to Dell rack mounted servers over time, as we are running out of physical space in our server room Application Software Blackbaud Financial Edge The Raiser's Edge SQL VISTA for docent and space scheduling Library - Spydus School registration - Aceware's Student Manager Museum Store - TAM (The Assistant Manager) - Lode Data Systems Payroll - ADP Email - Novell Groupwise 6.5 Argus - Collections Database Desktop Software MSOffice 2000 mail client - Novell Groupwise 6.5 browser - IE (and starting to use firefox in some cases) virus - Computer Associates Etrust Challenges: Open source software, electronic storage of digital images, keeping the bad guys out of our network, what to do with our Novell network. We also would like to start to consolidate our customer/visitor information into one system, as right now it is in many places. . . Sandy Moore Toledo Museum of Art --- You are currently subscribed to mcn_mcn-l as: tarnauto...@cityofsacramento.org To unsubscribe send a blank email to leave-mcn_mcn-l-140575...@listserver.americaneagle.com --- You are currently subscribed to mcn_mcn-l as: rlancefi...@mail.wesleyan.edu To unsubscribe send a blank email to leave-mcn_mcn-l-12800...@listserver.americaneagle.com
Re: IT Sig: Where do you go for ...
Thanks for not laughing. The Proliant Servers (we have 8 of various vintage) are running fine. We had some issues with uptime over the last few years that were directly related to the server room being in a closet next to the auditorium. When the auditorium was in use we had HVAC when it was not, we did not. Remarkably it took a few years to convince management to build us a real room, the final disaster was the complete failure of the exchange server both primary drive and mirror. Took a few days to rebuild and during that time my boss came in a sat in the closet with us (as motivation no doubt). She found it pretty warm and Compaq has server management software that monitors internal server temp. We were able to show that we were running new the top of spec and that the temperature variations were not good for the hardware. She was convinced that we should move. Since then we have had no equipment failures that have downed the servers. We use raid 5 on the servers or the SAN and have had our share of drives go bad (especially the older 18GB models) but with 24x7 4 hour response CarePaqs on all the servers (another benefit of the heat related failures of before) we get the part the next day and the drive rebuilds. Access is a little slow during the process but nothing that is really a problem for the end users. The SAN is fibrechannel. We see no speed disadvantage with TMS. The data and images are served as if they were locally attached. We have a single eight port switch (it can accommodate redundant switches, controllers and power supplies) With four servers connected. The software is the HP/Compaq software that comes with the switch. The SAN can mix and match drives and we have 76GB, 146GB and 300GB drives in the cages. We have them divided up into dedicated partitions for each connected server. We could share the partitions but NT 4.0 does not play well in that configuration. Overall we have about 1.5 TB of capacity (and the 28 SAN bays are not full) and we backup about 600GB on a full backup(images, files, databases, etc). Some of our older servers still have locally attached storage, which is included in the 600GB of backup. As we upgrade we are moving them to the SAN. Bill -Original Message- From: Jeff Evans [mailto:jfev...@princeton.edu] Sent: Wednesday, May 25, 2005 10:10 AM To: mcn_mc...@listserver.americaneagle.com Subject: Re: IT Sig: Where do you go for ... Hi Bill, I wont laugh, but how is that Proliant server? What is your maximum uptime? How much data/files are you holding? What software controls the SAN? Is your SAN Fibrechannel and do you see any speed advantage from it on your TMS deployment? JEFF Jeff Evans Digital Imaging Specialist Princeton University Art Museum 609.258.8579 jfev...@princeton.edu On May 25, 2005, at 9:52 AM, Weinstein, William wrote: Good morning everyone. A good burst of energy. I will try to keep it going. One of the behind the scenes discussions on the IT sig was the status of the last survey. It was decided the data was too old but that it might be valuable to post anyway. Maybe we can use the little push from this thread to get some new data. I would be happy to compile. Our environment is: about 410 Computers (Dell) about 10% Mac and the rest PCs with 10% of those laptops Cisco layer 2 switches Cisco Wireless AP in storage 3 Buildings One connected via multiple T-1s, One connected via T-1 and point to point wireless 2 Remote sites both connected through DSL and VPN 2 ISPs Patec provides 2 T-1s, USLec 1 T-1 Desktop OS Windows 2000 OSX 10.3 Server OS Primary/Secondary Domain Controllers WinNT 4.0 (don't laugh) Member servers Win2000 Server Server Hardware HP/Compaq Proliant HP/Compaq MSA1000 SAN HP/Compaq Application Software: Accounting - Paciolan (selection of new software in process) Ticketing - Paciolan (Same as above) Membership/Development - Raisers Edge 7.6 MSSQL Version Wholesale/Retail - CamData Gupta SQL version Volunteer Management - Volunteer Works Payroll - ADP Gupta SQL Version Email - Exchange 5.5 Collections Management - TMS 9.x MSSql Version Web Apps eMuseum - internal access to collections information for non curatorial staff Netsolutions - email campaigns for Membership and Development online donations for Development Public website is hosted by INetU Desktop Software MSOffice 2000 PCs MSOffice:Mac vX mail client - Outlook Browser - IE virus - Symantec Enterprise Spyware- XoftSpy This is of the top of my head, informal. Anyone who wants to add to the list can and I will enhance my answers to cover new topics. This list can help people target who to contact for info and help us begin to see where to look for resources we might want to share. Respond direct to me or to the list. Bill -Original Message- From: Goral, Becky [mailto:becky.go...@mam.org] Sent: Wednesday, May 25, 2005
Re: IT Sig: Where do you go for ...
That all sounds good - Can I come see it all in the flesh sometime? I 'll buy the cheesesteaks. (I also want a peek at your photo studio) JEFF Jeff Evans Digital Imaging Specialist Princeton University Art Museum 609.258.8579 On May 25, 2005, at 12:54 PM, Weinstein, William wrote: Thanks for not laughing. The Proliant Servers (we have 8 of various vintage) are running fine. We had some issues with uptime over the last few years that were directly related to the server room being in a closet next to the auditorium. When the auditorium was in use we had HVAC when it was not, we did not. Remarkably it took a few years to convince management to build us a real room, the final disaster was the complete failure of the exchange server both primary drive and mirror. Took a few days to rebuild and during that time my boss came in a sat in the closet with us (as motivation no doubt). She found it pretty warm and Compaq has server management software that monitors internal server temp. We were able to show that we were running new the top of spec and that the temperature variations were not good for the hardware. She was convinced that we should move. Since then we have had no equipment failures that have downed the servers. We use raid 5 on the servers or the SAN and have had our share of drives go bad (especially the older 18GB models) but with 24x7 4 hour response CarePaqs on all the servers (another benefit of the heat related failures of before) we get the part the next day and the drive rebuilds. Access is a little slow during the process but nothing that is really a problem for the end users. The SAN is fibrechannel. We see no speed disadvantage with TMS. The data and images are served as if they were locally attached. We have a single eight port switch (it can accommodate redundant switches, controllers and power supplies) With four servers connected. The software is the HP/Compaq software that comes with the switch. The SAN can mix and match drives and we have 76GB, 146GB and 300GB drives in the cages. We have them divided up into dedicated partitions for each connected server. We could share the partitions but NT 4.0 does not play well in that configuration. Overall we have about 1.5 TB of capacity (and the 28 SAN bays are not full) and we backup about 600GB on a full backup(images, files, databases, etc). Some of our older servers still have locally attached storage, which is included in the 600GB of backup. As we upgrade we are moving them to the SAN. Bill -Original Message- From: Jeff Evans [mailto:jfev...@princeton.edu] Sent: Wednesday, May 25, 2005 10:10 AM To: mcn_mc...@listserver.americaneagle.com Subject: Re: IT Sig: Where do you go for ... Hi Bill, I wont laugh, but how is that Proliant server? What is your maximum uptime? How much data/files are you holding? What software controls the SAN? Is your SAN Fibrechannel and do you see any speed advantage from it on your TMS deployment? JEFF Jeff Evans Digital Imaging Specialist Princeton University Art Museum 609.258.8579 jfev...@princeton.edu On May 25, 2005, at 9:52 AM, Weinstein, William wrote: Good morning everyone. A good burst of energy. I will try to keep it going. One of the behind the scenes discussions on the IT sig was the status of the last survey. It was decided the data was too old but that it might be valuable to post anyway. Maybe we can use the little push from this thread to get some new data. I would be happy to compile. Our environment is: about 410 Computers (Dell) about 10% Mac and the rest PCs with 10% of those laptops Cisco layer 2 switches Cisco Wireless AP in storage 3 Buildings One connected via multiple T-1s, One connected via T-1 and point to point wireless 2 Remote sites both connected through DSL and VPN 2 ISPs Patec provides 2 T-1s, USLec 1 T-1 Desktop OS Windows 2000 OSX 10.3 Server OS Primary/Secondary Domain Controllers WinNT 4.0 (don't laugh) Member servers Win2000 Server Server Hardware HP/Compaq Proliant HP/Compaq MSA1000 SAN HP/Compaq Application Software: Accounting - Paciolan (selection of new software in process) Ticketing - Paciolan (Same as above) Membership/Development - Raisers Edge 7.6 MSSQL Version Wholesale/Retail - CamData Gupta SQL version Volunteer Management - Volunteer Works Payroll - ADP Gupta SQL Version Email - Exchange 5.5 Collections Management - TMS 9.x MSSql Version Web Apps eMuseum - internal access to collections information for non curatorial staff Netsolutions - email campaigns for Membership and Development online donations for Development Public website is hosted by INetU Desktop Software MSOffice 2000 PCs MSOffice:Mac vX mail client - Outlook Browser - IE virus - Symantec Enterprise Spyware- XoftSpy This is of the top of my head, informal. Anyone who wants to add to the list can and I will enhance my answers to cover new topics. This list can help people target who
Re: IT Sig: Where do you go for ...
Bill, The survey is still the website. Take a look at it and see what other areas we should include and let me know. I could update it and post it again. Janice -Original Message- From: Weinstein, William [mailto:wweinst...@philamuseum.org] Sent: Wednesday, May 25, 2005 8:53 AM To: mcn-l@mcn.edu Subject: RE: IT Sig: Where do you go for ... Good morning everyone. A good burst of energy. I will try to keep it going. One of the behind the scenes discussions on the IT sig was the status of the last survey. It was decided the data was too old but that it might be valuable to post anyway. Maybe we can use the little push from this thread to get some new data. I would be happy to compile. Our environment is: about 410 Computers (Dell) about 10% Mac and the rest PCs with 10% of those laptops Cisco layer 2 switches Cisco Wireless AP in storage 3 Buildings One connected via multiple T-1s, One connected via T-1 and point to point wireless 2 Remote sites both connected through DSL and VPN 2 ISPs Patec provides 2 T-1s, USLec 1 T-1 Desktop OS Windows 2000 OSX 10.3 Server OS Primary/Secondary Domain Controllers WinNT 4.0 (don't laugh) Member servers Win2000 Server Server Hardware HP/Compaq Proliant HP/Compaq MSA1000 SAN HP/Compaq Application Software: Accounting - Paciolan (selection of new software in process) Ticketing - Paciolan (Same as above) Membership/Development - Raisers Edge 7.6 MSSQL Version Wholesale/Retail - CamData Gupta SQL version Volunteer Management - Volunteer Works Payroll - ADP Gupta SQL Version Email - Exchange 5.5 Collections Management - TMS 9.x MSSql Version Web Apps eMuseum - internal access to collections information for non curatorial staff Netsolutions - email campaigns for Membership and Development online donations for Development Public website is hosted by INetU Desktop Software MSOffice 2000 PCs MSOffice:Mac vX mail client - Outlook Browser - IE virus - Symantec Enterprise Spyware- XoftSpy This is of the top of my head, informal. Anyone who wants to add to the list can and I will enhance my answers to cover new topics. This list can help people target who to contact for info and help us begin to see where to look for resources we might want to share. Respond direct to me or to the list. Bill -Original Message- From: Goral, Becky [mailto:becky.go...@mam.org] Sent: Wednesday, May 25, 2005 8:29 AM To: mcn_mc...@listserver.americaneagle.com Subject: RE: IT Sig: Where do you go for ... I am new to MCN and to non-profits so networking is key for me. Something like this is ideal. Any resources that I can share, I would be more than willing to do so. I would love to see more information about different software programs organizations are using. For example, our organization has ticketing software, a Cafe point-of-sale, as well as a museum store point-of-sale. None of these programs communicate with each other. Wouldn't it be nice if our customers could buy a gift card and have the ability to use in each area, ticketing, cafe and store? Somebody out there has to be using software like this, but who and where? Thanks and I am looking forward to this communication! Becky Milwaukee Art Museum -Original Message- From: Janice [mailto:janice.cradd...@cartermuseum.org] Sent: Tuesday, May 24, 2005 2:48 PM To: mcn_mc...@listserver.americaneagle.com Subject: RE: IT Sig: Where do you go for ... I have struggled with this issue also. MCN has been a good educational experience for relating technical issues to other aspects of the Museum. Digitization, Library, Collection Management are all areas that I support and knowing more about these areas has been very beneficial. But, as Bill mentions, the technology management issues are not addressed. I think we would all benefit from others who have gone through these processes or who are struggling along side of us. MCN has been the place for making contacts in these areas. I think we need to carry that one step further and use this list for more of these burning issues that IT faces every day in the Museum world. I know I have a habit of emailing someone I know instead of posting to the list. So, why don't we make a pact to use the list when we have questions about Technology Management Issues and see if we can help each other? This could also a reference when we start thinking about sessions for next year's conference. We can also utilize the SIG web page for listing these resources. I have just received access to that page, so I can begin modifying it. One thing I was thinking to include is either sample of RFPs, Forms, etc. or contact information of people who have these things to share. Would you be willing to share your resources? What else would you like to see on the web page? Janice Craddock Information Technology Manager Amon Carter Museum jan...@cartermuseum.org 817-738-1933 --- You are currently subscribed to mcn_mcn-l as: becky.go...@mam.org
IT Sig: Where do you go for ...
I am hoping to start a discussion. Over the last several weeks I have had interactions with colleagues attending various conferences. In all cases the discussions where about where IT professionals can go to share information and learn about the issues of technology management or as some have put it, how to keep the computers running and the data safe. MCN and other conferences are great (see MCN prelim program) at looking at the application of technology and the management of information. I have learned much over the years about data standards, intellectual property and how to repurpose my collections management data. But where do I go for information on network infrastructure decisions, help in developing a technology plan, help in designing and managing the installation of a new technology infrastructure in a new building, business software selection (yes we also use retail store and accounting software, a much different collections management issue)? Where do developers go to share code and discuss how that new interactive was created? Where do we go to talk about remote control of desktops, end user training, software deployment, etc. You get the point. The discussion I want to start is about this. Is MCN the place for museum technology professionals to meet and share information on these issues? Are these issues best left to other places or other specialized professional forums? I would hope MCN is the place for these discussions. Since IT is core to realizing an institution's goals discussing the management of technology along with those goals would seem more valuable that in a generic technology conference. I do see at many conference presentations though, the IT staff referenced in less than a collaborative role in many technology projects. It seems that in many places the staff responsible for keeping things working does not get involved in the process of developing these projects. I would also like to discuss whether this is something we should/can work to change. If MCN is not the place for these discussions where are my fellow IT professionals going to get this information? Is there a role for MCN to coordinate access to these other resources? So these are my questions. Please respond and expand as you all see fit. Bill --- You are currently subscribed to mcn_mcn-l as: rlancefi...@mail.wesleyan.edu To unsubscribe send a blank email to leave-mcn_mcn-l-12800...@listserver.americaneagle.com
Re: IT Sig: Where do you go for ...
Bill, The two conferences that I attend that deal with IT infrastructure, planning, and support issues are EDUCAUSE (http://www.educause.edu), which is geared toward higher education IT professionals, and NTEN (http://www.nten.org/), which is for general nonprofit IT managers. EDUCAUSE offers a host of discussion forums, publications, and a huge resource library. NTEN started out as a meeting place for grassroots nonprofits and circuit riders (a cadre of grant-funded IT consultants who supported nonprofits regionally). But they seem to be broadening their focus to become a meeting place for the entire community of nonprofit CIOs, IT support staff, consultants, and vendors serving the sector. They offer regional and national conferences, and help convene the 501 Tech Clubs, which are informal happy hour gatherings for nonprofit techies: http://www.nten.org/501techclub Techsoup (http://www.techsoup.org) is also a great online resource for general IT management issues. They provide discussion forums, software discounts, and a variety of resources, including sample IT plans. There's also a listserve called the Information Systems Forum (http://groups.yahoo.com/group/Information_Systems_Forum/) that's for nonprofit techies. Robert __ Robert L. Weiner Consulting Providing Strategic Technology Consulting to Nonprofits and Education San Francisco, CA email: robert AT rlweiner DOT com 415/643-8955 www.rlweiner.com -Original Message- From: Weinstein, William [mailto:wweinst...@philamuseum.org] Sent: Tuesday, May 24, 2005 10:02 AM To: mcn-l@mcn.edu Subject: IT Sig: Where do you go for ... I am hoping to start a discussion. Over the last several weeks I have had interactions with colleagues attending various conferences. In all cases the discussions where about where IT professionals can go to share information and learn about the issues of technology management or as some have put it, how to keep the computers running and the data safe. MCN and other conferences are great (see MCN prelim program) at looking at the application of technology and the management of information. I have learned much over the years about data standards, intellectual property and how to repurpose my collections management data. But where do I go for information on network infrastructure decisions, help in developing a technology plan, help in designing and managing the installation of a new technology infrastructure in a new building, business software selection (yes we also use retail store and accounting software, a much different collections management issue)? Where do developers go to share code and discuss how that new interactive was created? Where do we go to talk about remote control of desktops, end user training, software deployment, etc. You get the point. The discussion I want to start is about this. Is MCN the place for museum technology professionals to meet and share information on these issues? Are these issues best left to other places or other specialized professional forums? I would hope MCN is the place for these discussions. Since IT is core to realizing an institution's goals discussing the management of technology along with those goals would seem more valuable that in a generic technology conference. I do see at many conference presentations though, the IT staff referenced in less than a collaborative role in many technology projects. It seems that in many places the staff responsible for keeping things working does not get involved in the process of developing these projects. I would also like to discuss whether this is something we should/can work to change. If MCN is not the place for these discussions where are my fellow IT professionals going to get this information? Is there a role for MCN to coordinate access to these other resources? So these are my questions. Please respond and expand as you all see fit. Bill --- You are currently subscribed to mcn_mcn-l as: rob...@rlweiner.com To unsubscribe send a blank email to leave-mcn_mcn-l-12800...@listserver.americaneagle.com --- You are currently subscribed to mcn_mcn-l as: rlancefi...@mail.wesleyan.edu To unsubscribe send a blank email to leave-mcn_mcn-l-12800...@listserver.americaneagle.com
Re: IT Sig: Where do you go for ...
I agree that MCN can serve this role, and in particular, the IT sig. I try to network with local IT professionals that are organized through our Employer's Association and also a local group of CIOs. These contacts are invaluable, but I also think networking with Museum IT professionals is just as important. The issues we face in the management of our networks and infrastructure are the same issues that coroporate America faces, but we also work in a very special environment and culture. Technology touches every area and project and is a key component to an organization achieving its goals. We often joke that every institutional project includes a vague reference to some technology stuff happens here and we often don't get involved in projects until that technology stuff needs to happen. I would agree it could be very beneficial to MCN expanding its role in this area as you describe. Sandy Moore IT Manager Toledo Museum of Art wweinst...@philamuseum.org 5/24/2005 1:02:02 PM I am hoping to start a discussion. Over the last several weeks I have had interactions with colleagues attending various conferences. In all cases the discussions where about where IT professionals can go to share information and learn about the issues of technology management or as some have put it, how to keep the computers running and the data safe. MCN and other conferences are great (see MCN prelim program) at looking at the application of technology and the management of information. I have learned much over the years about data standards, intellectual property and how to repurpose my collections management data. But where do I go for information on network infrastructure decisions, help in developing a technology plan, help in designing and managing the installation of a new technology infrastructure in a new building, business software selection (yes we also use retail store and accounting software, a much different collections management issue)? Where do developers go to share code and discuss how that new interactive was created? Where do we go to talk about remote control of desktops, end user training, software deployment, etc. You get the point. The discussion I want to start is about this. Is MCN the place for museum technology professionals to meet and share information on these issues? Are these issues best left to other places or other specialized professional forums? I would hope MCN is the place for these discussions. Since IT is core to realizing an institution's goals discussing the management of technology along with those goals would seem more valuable that in a generic technology conference. I do see at many conference presentations though, the IT staff referenced in less than a collaborative role in many technology projects. It seems that in many places the staff responsible for keeping things working does not get involved in the process of developing these projects. I would also like to discuss whether this is something we should/can work to change. If MCN is not the place for these discussions where are my fellow IT professionals going to get this information? Is there a role for MCN to coordinate access to these other resources? So these are my questions. Please respond and expand as you all see fit. Bill --- You are currently subscribed to mcn_mcn-l as: smo...@toledomuseum.org To unsubscribe send a blank email to leave-mcn_mcn-l-12800...@listserver.americaneagle.com --- You are currently subscribed to mcn_mcn-l as: rlancefi...@mail.wesleyan.edu To unsubscribe send a blank email to leave-mcn_mcn-l-12800...@listserver.americaneagle.com
Re: IT Sig: Where do you go for ...
I have struggled with this issue also. MCN has been a good educational experience for relating technical issues to other aspects of the Museum. Digitization, Library, Collection Management are all areas that I support and knowing more about these areas has been very beneficial. But, as Bill mentions, the technology management issues are not addressed. I think we would all benefit from others who have gone through these processes or who are struggling along side of us. MCN has been the place for making contacts in these areas. I think we need to carry that one step further and use this list for more of these burning issues that IT faces every day in the Museum world. I know I have a habit of emailing someone I know instead of posting to the list. So, why don't we make a pact to use the list when we have questions about Technology Management Issues and see if we can help each other? This could also a reference when we start thinking about sessions for next year's conference. We can also utilize the SIG web page for listing these resources. I have just received access to that page, so I can begin modifying it. One thing I was thinking to include is either sample of RFPs, Forms, etc. or contact information of people who have these things to share. Would you be willing to share your resources? What else would you like to see on the web page? Janice Craddock Information Technology Manager Amon Carter Museum jan...@cartermuseum.org 817-738-1933 --- You are currently subscribed to mcn_mcn-l as: rlancefi...@mail.wesleyan.edu To unsubscribe send a blank email to leave-mcn_mcn-l-12800...@listserver.americaneagle.com
