Re: [MBZ] A Not So Good Stealership Service Experience With Der DoodleWagen
I’m not sure about the tire pressure. I filled them up last month, fronts 63PSI and rears 75PSI per spec. It was SSOOO busy yesterday When we dropped her off that I wouldn’t be surprised that it was simply overlooked/skipped. I plan to fill out any service quality assessment forms that I receive. Regarding the loner car AKA courtesy vehicle, it was a GLA250 4Matic base model which seemed to be a good little SUV. It was powered by a 2.0L 4 cylinder with an eight-speed DSG transmission with a 0-60MPH time of 6.6sec!! Also, it was rated at 24MPG city and 33MPG HWY, not bad for a compact SUV! While we were waiting around for the van, we looked at several SUPS including the Mexican-assembled GLB250, the GLC350 and the GLE 350 as well as the GLS450 which stickered at $95K! It, as well as the $114K GLS63 AMG, were the only ones that were powered by something other than a turbocharged 4 cylinder. The only Mercedes-Benz equipped with a Diesel engine is the Sprinter. Kevin in Hillsboro, OR 2019 Sprinter 12 passenger 144WB 1717 miles, Low Mileage Lutgart AKA Der DoodleWagen 1982 240D, High Mileage Hildegard Sent from my iPhone > On Dec 11, 2020, at 6:21 PM, Max Dillon via Mercedes > wrote: > > So what about the low tire pressure, did that exist before the service and > they missed it, or did they "service" it and leave the pressure too low? > > Max Dillon > Charleston SC > > > Dec 11, 2020 7:41:17 PM Kevin Kraly via Mercedes : > >> Hello Benzers. Yesterday was Lutgart’s turn to get her yearly oil change and >> address the three recalls. This also included the A service which comprised >> oel/filter, fuel filter change, inspection and tire pressure check. Today, >> after waiting well over an hour for pickup, we headed home. As we were >> slowly trekking down the freeway in the rain at 40MPH, I consulted her for a >> fuel economy check revealing only 9.8MPG! WOW! Since the fuel filter was >> changed, I knew that the low mileage was due to a leak that must be pretty >> severe since that is well less than half the normal fuel economy. Arriving >> home, there was a strong Diesel smell around the front of the van. Also, the >> real time display showed that the right front tire pressure was low and >> showing a hotter tire temp than the others. This is after PROFESSIONALS >> serviced my van! If I knew the location and procedure for replacing the fuel >> filter, I would have been servicing my own vehicle! As the saying goes, >> the only way to fix it right is to FIX IT YOURSELF! I’m going to try to not >> only get the service for free, but also have them top off my fuel tank as >> well. >> Kevin in Hillsboro, OR >> 2019 Sprinter van 12 passenger 144WB 1717 miles, Low Mileage Lutgart >> 1982 240D, High Mileage Hildegard >> >> Sent from my iPhone >> ___ >> http://www.okiebenz.com >> >> To search list archives http://www.okiebenz.com/archive/ >> >> To Unsubscribe or change delivery options go to: >> http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > > ___ > http://www.okiebenz.com > > To search list archives http://www.okiebenz.com/archive/ > > To Unsubscribe or change delivery options go to: > http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > ___ http://www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
Re: [MBZ] A Not So Good Stealership Service Experience With Der DoodleWagen
So what about the low tire pressure, did that exist before the service and they missed it, or did they "service" it and leave the pressure too low? Max Dillon Charleston SC Dec 11, 2020 7:41:17 PM Kevin Kraly via Mercedes : > Hello Benzers. Yesterday was Lutgart’s turn to get her yearly oil change and > address the three recalls. This also included the A service which comprised > oel/filter, fuel filter change, inspection and tire pressure check. Today, > after waiting well over an hour for pickup, we headed home. As we were slowly > trekking down the freeway in the rain at 40MPH, I consulted her for a fuel > economy check revealing only 9.8MPG! WOW! Since the fuel filter was changed, > I knew that the low mileage was due to a leak that must be pretty severe > since that is well less than half the normal fuel economy. Arriving home, > there was a strong Diesel smell around the front of the van. Also, the real > time display showed that the right front tire pressure was low and showing a > hotter tire temp than the others. This is after PROFESSIONALS serviced my > van! If I knew the location and procedure for replacing the fuel filter, I > would have been servicing my own vehicle! As the saying goes, the only > way to fix it right is to FIX IT YOURSELF! I’m going to try to not only get > the service for free, but also have them top off my fuel tank as well. > Kevin in Hillsboro, OR > 2019 Sprinter van 12 passenger 144WB 1717 miles, Low Mileage Lutgart > 1982 240D, High Mileage Hildegard > > Sent from my iPhone > ___ > http://www.okiebenz.com > > To search list archives http://www.okiebenz.com/archive/ > > To Unsubscribe or change delivery options go to: > http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com ___ http://www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
Re: [MBZ] A Not So Good Stealership Service Experience With Der DoodleWagen
Complain to the dealer politely you return the car, and maybe they'll give you a better loaner car. On Fri, Dec 11, 2020, 8:17 PM Clay Monroe via Mercedes < mercedes@okiebenz.com> wrote: > Contact MBUSA and fill out the dealer assessment (they usually send you > one). I made sure MBUSA knew of quality issues with work done at the > stealer. > > Clay > > > inter urinas et faeces nascimur > > > On Dec 11, 2020, at 3:40 PM, Kevin Kraly via Mercedes < > mercedes@okiebenz.com> wrote: > > > > Hello Benzers. Yesterday was Lutgart’s turn to get her yearly oil change > and address the three recalls. This also included the A service which > comprised oel/filter, fuel filter change, inspection and tire pressure > check. Today, after waiting well over an hour for pickup, we headed home. > As we were slowly trekking down the freeway in the rain at 40MPH, I > consulted her for a fuel economy check revealing only 9.8MPG! WOW! Since > the fuel filter was changed, I knew that the low mileage was due to a leak > that must be pretty severe since that is well less than half the normal > fuel economy. Arriving home, there was a strong Diesel smell around the > front of the van. Also, the real time display showed that the right front > tire pressure was low and showing a hotter tire temp than the others. This > is after PROFESSIONALS serviced my van! If I knew the location and > procedure for replacing the fuel filter, I would have been servicing my own > vehicle! As the saying goes, the only way to fix it right is to FIX IT > YOURSELF! I’m going to try to not only get the service for free, but also > have them top off my fuel tank as well. > > Kevin in Hillsboro, OR > > 2019 Sprinter van 12 passenger 144WB 1717 miles, Low Mileage Lutgart > > 1982 240D, High Mileage Hildegard > > > > Sent from my iPhone > > ___ > > http://www.okiebenz.com > > > > To search list archives http://www.okiebenz.com/archive/ > > > > To Unsubscribe or change delivery options go to: > > http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > > > > > ___ > http://www.okiebenz.com > > To search list archives http://www.okiebenz.com/archive/ > > To Unsubscribe or change delivery options go to: > http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > > ___ http://www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
Re: [MBZ] A Not So Good Stealership Service Experience With Der DoodleWagen
Contact MBUSA and fill out the dealer assessment (they usually send you one). I made sure MBUSA knew of quality issues with work done at the stealer. Clay inter urinas et faeces nascimur > On Dec 11, 2020, at 3:40 PM, Kevin Kraly via Mercedes > wrote: > > Hello Benzers. Yesterday was Lutgart’s turn to get her yearly oil change and > address the three recalls. This also included the A service which comprised > oel/filter, fuel filter change, inspection and tire pressure check. Today, > after waiting well over an hour for pickup, we headed home. As we were slowly > trekking down the freeway in the rain at 40MPH, I consulted her for a fuel > economy check revealing only 9.8MPG! WOW! Since the fuel filter was changed, > I knew that the low mileage was due to a leak that must be pretty severe > since that is well less than half the normal fuel economy. Arriving home, > there was a strong Diesel smell around the front of the van. Also, the real > time display showed that the right front tire pressure was low and showing a > hotter tire temp than the others. This is after PROFESSIONALS serviced my > van! If I knew the location and procedure for replacing the fuel filter, I > would have been servicing my own vehicle! As the saying goes, the only > way to fix it right is to FIX IT YOURSELF! I’m going to try to not only get > the service for free, but also have them top off my fuel tank as well. > Kevin in Hillsboro, OR > 2019 Sprinter van 12 passenger 144WB 1717 miles, Low Mileage Lutgart > 1982 240D, High Mileage Hildegard > > Sent from my iPhone > ___ > http://www.okiebenz.com > > To search list archives http://www.okiebenz.com/archive/ > > To Unsubscribe or change delivery options go to: > http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > ___ http://www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
Re: [MBZ] A Not So Good Stealership Service Experience With Der DoodleWagen
Bitte, name-and-shame the culprit for us. So we can be forwarned! Greg > Hello Benzers. Yesterday was Lutgartâs turn to get her yearly oil change > and address the three recalls. This also included the A service which > comprised oel/filter, fuel filter change, inspection and tire pressure > check. Today, after waiting well over an hour for pickup, we headed home. > As we were slowly trekking down the freeway in the rain at 40MPH, I > consulted her for a fuel economy check revealing only 9.8MPG! WOW! Since > the fuel filter was changed, I knew that the low mileage was due to a leak > that must be pretty severe since that is well less than half the normal > fuel economy. Arriving home, there was a strong Diesel smell around the > front of the van. Also, the real time display showed that the right front > tire pressure was low and showing a hotter tire temp than the others. This > is after PROFESSIONALS serviced my van! If I knew the location and > procedure for replacing the fuel filter, I would have been servicing my > own vehicle! As the saying goes, the only way to fix it right is to > FIX IT YOURSELF! Iâm going to try to not only get the service for free, > but also have them top off my fuel tank as well. > Kevin in Hillsboro, OR > 2019 Sprinter van 12 passenger 144WB 1717 miles, Low Mileage Lutgart > 1982 240D, High Mileage Hildegard > > Sent from my iPhone > ___ > http://www.okiebenz.com > > To search list archives http://www.okiebenz.com/archive/ > > To Unsubscribe or change delivery options go to: > http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > > ___ http://www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
[MBZ] A Not So Good Stealership Service Experience With Der DoodleWagen
Hello Benzers. Yesterday was Lutgart’s turn to get her yearly oil change and address the three recalls. This also included the A service which comprised oel/filter, fuel filter change, inspection and tire pressure check. Today, after waiting well over an hour for pickup, we headed home. As we were slowly trekking down the freeway in the rain at 40MPH, I consulted her for a fuel economy check revealing only 9.8MPG! WOW! Since the fuel filter was changed, I knew that the low mileage was due to a leak that must be pretty severe since that is well less than half the normal fuel economy. Arriving home, there was a strong Diesel smell around the front of the van. Also, the real time display showed that the right front tire pressure was low and showing a hotter tire temp than the others. This is after PROFESSIONALS serviced my van! If I knew the location and procedure for replacing the fuel filter, I would have been servicing my own vehicle! As the saying goes, the only way to fix it right is to FIX IT YOURSELF! I’m going to try to not only get the service for free, but also have them top off my fuel tank as well. Kevin in Hillsboro, OR 2019 Sprinter van 12 passenger 144WB 1717 miles, Low Mileage Lutgart 1982 240D, High Mileage Hildegard Sent from my iPhone ___ http://www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
