Re: [MOPO] Weird Shipping Requests...
You guys are right. I was not thinking clear this morning because my little girl (who is teething) kept me up all night. When I started selling I learned the hard way that it is always best to ship products the best way possible. I had a customer that wanted the cheapest shipping rate possible for a lobby card set. I was not allowed to re-enforce the set in any way and had to ship it surface economy. I warned the buyer over and over but he insisted. Guess what happened a few weeks later. The buyer e-mails me that he received a folded and messed up lobby set. I immediately stopped using surface and/or economy shipping and started using light but very firm floor boards for lobby cards and (recycled) PVC tubes for posters. I never had any problems since. Ron - Original Message - From: Mark Heller To: MoPo-L@LISTSERV.AMERICAN.EDU Sent: Saturday, November 01, 2008 6:08 PM Subject: Re: [MOPO] Weird Shipping Requests... Ship it the correct way. You are the experienced pro. If done correctly it will be fine. otherwise make them email you a statement that you are not responsible if shipped rolled. As a business owner you can do everything correctly and still not please everyone. It's hard to accept but true. -- Plan your next getaway with AOL Travel. Check out Today's Hot 5 Travel Deals! Visit the MoPo Mailing List Web Site at www.filmfan.com ___ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [EMAIL PROTECTED] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content. Visit the MoPo Mailing List Web Site at www.filmfan.com ___ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [EMAIL PROTECTED] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
Re: [MOPO] Weird Shipping Requests...
Ship it the correct way. You are the experienced pro. If done correctly it will be fine. otherwise make them email you a statement that you are not responsible if shipped rolled. As a business owner you can do everything correctly and still not please everyone. It's hard to accept but true. **Plan your next getaway with AOL Travel. Check out Today's Hot 5 Travel Deals! (http://pr.atwola.com/promoclk/10075x1212416248x1200771803/aol?redir=http://travel.aol.com/discount-travel?ncid=emlcntustrav0001) Visit the MoPo Mailing List Web Site at www.filmfan.com ___ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [EMAIL PROTECTED] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
Re: [MOPO] Weird Shipping Requests
I disagree with other dealers who say ship it rolled. I think the person just doesn't understand what kind of paper a lobby card is printed on. The desired end result is getting them the item in the same condition as you sold it. You take a greater chance of damaging the card by rolling it even if that's what the customer wants. Even if its what he requested, even if he insists, the buyer will not take responsibility when the item arrives damaged. And since it was an eBay transaction you are exposed to damaging feedback which eBay will not remove. It a tough situation, but it happens all the time. Buyers give me wrong addresses, pay the wrong amount, demand weird shipping changes and always ask us to break the law by lying on customs forms. They almost never admit they were wrong. Its useless to even try. Sometiimes you have to protect people from their own bad impulses. Just make sure you pack the card extra special with extra cardboard to stiffen it, Cory ** Plan your next getaway with AOL Travel. Check out Today's Hot 5 Travel Deals! (http://pr.atwola.com/promoclk/10075x1212416248x1200771803/aol?redir=http://travel.aol.com/discount-travel?ncid=emlcntustrav0001) Visit the MoPo Mailing List Web Site at www.filmfan.com ___ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [EMAIL PROTECTED] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
Re: [MOPO] Weird Shipping Requests
It is not only newbies who have this problem! I purchased a $1,600 linen six-sheet and a $2,000 set of 8 lobby cards from Sotheby's in 1992, and they charged me their usual rip-off shipping (in this case around $200). That didn't bother me nearly as much as when I received a single very long tube, with the set of cards rolled within the lonen six-sheet! Fortunately, the cards were curled and not creased, and leaving the cards under heavy weight for six months solved the problem, but it could have been a disaster. Bruce On Sat, Nov 1, 2008 at 4:41 AM, Steven W Hill <[EMAIL PROTECTED]> wrote: > My only suggestion is to get the largest (radius) tube possible so it's > not necessary to roll it very tightly. Also perhaps get some sheets of 11x17 > paper and sandwich it between them? > > -Steve > > > > *From:* MoPo List [mailto:[EMAIL PROTECTED] *On Behalf Of *Ron > Wisberg > *Sent:* Saturday, November 01, 2008 4:11 AM > *To:* MoPo-L@LISTSERV.AMERICAN.EDU > *Subject:* [MOPO] Weird Shipping Requests > > > > Recently I had a foreign buyer contact me while an auction was running > about a lobby card asking if I would ship it in a tube. > > > I told them that I would ship the item flat, gave them a very brief history > of lobby cards, and sent them a link to learnaboutmovieposters.com so that > they could learn more about lobby cards etc. > > They bid and won the item irregardless and then sent me an e-mail asking > that I roll the item in a sturdy tube to avoid creasing. I simply repeated > something similar to what a lobby card was and stated that by all means it > should be mailed flat. > > They reluctantly told me that I could ship it how I felt correct but that > they would hold me responsible for it's shipping condition, especially > because they wanted it rolled "as their other prints were." > > Honestly, the lobby card did well but it did not command an unusual price, > I'm not sure exactly how to keep this buyer happy, but I am not going to > roll it! Knowing that I am at the mercy of the buyer this person could mess > me over in several ways and I hate that thought. And if I met their demands, > the item would show up looking like crap. > > What do I do? > > > > Visit the MoPo Mailing List Web Site at www.filmfan.com > > ___ > > How to UNSUBSCRIBE from the MoPo Mailing List > > Send a message addressed to: [EMAIL PROTECTED] > > In the BODY of your message type: SIGNOFF MOPO-L > > The author of this message is solely responsible for its content. > Visit the MoPo Mailing List Web Site at www.filmfan.com > ___ How to > UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: > [EMAIL PROTECTED] In the BODY of your message type: SIGNOFF > MOPO-L The author of this message is solely responsible for its content. > > Visit the MoPo Mailing List Web Site at www.filmfan.com ___ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [EMAIL PROTECTED] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
Re: [MOPO] Weird Shipping Requests
My only suggestion is to get the largest (radius) tube possible so it's not necessary to roll it very tightly. Also perhaps get some sheets of 11x17 paper and sandwich it between them? -Steve From: MoPo List [mailto:[EMAIL PROTECTED] On Behalf Of Ron Wisberg Sent: Saturday, November 01, 2008 4:11 AM To: MoPo-L@LISTSERV.AMERICAN.EDU Subject: [MOPO] Weird Shipping Requests Recently I had a foreign buyer contact me while an auction was running about a lobby card asking if I would ship it in a tube. I told them that I would ship the item flat, gave them a very brief history of lobby cards, and sent them a link to learnaboutmovieposters.com so that they could learn more about lobby cards etc. They bid and won the item irregardless and then sent me an e-mail asking that I roll the item in a sturdy tube to avoid creasing. I simply repeated something similar to what a lobby card was and stated that by all means it should be mailed flat. They reluctantly told me that I could ship it how I felt correct but that they would hold me responsible for it's shipping condition, especially because they wanted it rolled "as their other prints were." Honestly, the lobby card did well but it did not command an unusual price, I'm not sure exactly how to keep this buyer happy, but I am not going to roll it! Knowing that I am at the mercy of the buyer this person could mess me over in several ways and I hate that thought. And if I met their demands, the item would show up looking like crap. What do I do? Visit the MoPo Mailing List Web Site at www.filmfan.com ___ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [EMAIL PROTECTED] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content. Visit the MoPo Mailing List Web Site at www.filmfan.com ___ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [EMAIL PROTECTED] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
Re: [MOPO] Weird Shipping Requests
Hi Ron, I think it's best to meet their demands since they asked for it and you did your best to inform them and talk them out of it. Some people just don't understand no matter how many times you try to explain. Unfortunately you can't please them all. I once bought a lobby card set from someone in Thailand and they also rolled the complete set of 8. Ouch! Good luck with this one! Ron MotionPictureArt.com Movie Posters, Lobby Cards and more... http://www.MotionPictureArt.com - Original Message - From: Ron Wisberg To: MoPo-L@LISTSERV.AMERICAN.EDU Sent: Saturday, November 01, 2008 10:10 AM Subject: [MOPO] Weird Shipping Requests Recently I had a foreign buyer contact me while an auction was running about a lobby card asking if I would ship it in a tube. I told them that I would ship the item flat, gave them a very brief history of lobby cards, and sent them a link to learnaboutmovieposters.com so that they could learn more about lobby cards etc. They bid and won the item irregardless and then sent me an e-mail asking that I roll the item in a sturdy tube to avoid creasing. I simply repeated something similar to what a lobby card was and stated that by all means it should be mailed flat. They reluctantly told me that I could ship it how I felt correct but that they would hold me responsible for it's shipping condition, especially because they wanted it rolled "as their other prints were." Honestly, the lobby card did well but it did not command an unusual price, I'm not sure exactly how to keep this buyer happy, but I am not going to roll it! Knowing that I am at the mercy of the buyer this person could mess me over in several ways and I hate that thought. And if I met their demands, the item would show up looking like crap. What do I do? Visit the MoPo Mailing List Web Site at www.filmfan.com ___ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [EMAIL PROTECTED] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content. Visit the MoPo Mailing List Web Site at www.filmfan.com ___ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [EMAIL PROTECTED] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.