Re: [Nagios-users] Acknowledgement after escalation, sends email to the escalation email?
2009/5/4 Peter Doherty : > Hi all, > > Okay, here's the problem. I set up nagios to send emails to our RT I believe you can control this mechanism best if you use an eventhandler. http://nagios.sourceforge.net/docs/3_0/eventhandlers.html and check what macros might be useful to you. There's a detailed section about integrating Nagios with ticketing systems in the book "Nagios 3 Enterprise Network Monitoring" ISBN 9781597492676 hth, Jim -- Register Now & Save for Velocity, the Web Performance & Operations Conference from O'Reilly Media. Velocity features a full day of expert-led, hands-on workshops and two days of sessions from industry leaders in dedicated Performance & Operations tracks. Use code vel09scf and Save an extra 15% before 5/3. http://p.sf.net/sfu/velocityconf ___ Nagios-users mailing list Nagios-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/nagios-users ::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. ::: Messages without supporting info will risk being sent to /dev/null
Re: [Nagios-users] Acknowledgement after escalation, sends email to the escalation email?
On May 4, 2009, at 1:54 PM, Peter Doherty wrote:
>
> On May 4, 2009, at 1:46 PM, Marc Powell wrote:
>>
>> You can't. You can, however, filter out the $NOTIFICATIONTYPE$ of
>> 'ACKNOWLEDGMENT' in the notification script you are calling for that
>> contact.
>
> Could you provide me with more information on this?
I presume that you are currently passing the $NOTIFACTIONTYPE$ macro
to your notification script in it's command{} definition (see the
command pointed to by that contact's service_notification_commands). I
don't know if you've created a special notification script to handle
the RT integration but that script should compare the value of the
NOTIFICATIONTYPE parameter to the word 'ACKNOWLEDGMENT' and not send a
notification to RT if it matches.
If that notification command is simply calling /bin/mail or /bin/
mailx, you'll need to create a wrapper script to perform the test
above before calling /bin/mail or /bin/mailx.
That's about as specific as I can get.
--
Marc
--
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Re: [Nagios-users] Acknowledgement after escalation, sends email to the escalation email?
On May 4, 2009, at 1:46 PM, Marc Powell wrote: > > You can't. You can, however, filter out the $NOTIFICATIONTYPE$ of > 'ACKNOWLEDGMENT' in the notification script you are calling for that > contact. Could you provide me with more information on this? > And where did you tell nagios what notification types to send to the > escalated contacts; that specifically restricted acknowledgements? > Heh. It was told by the Nagios developer to send acknowledgment > notifications to any contact that received a prior notification. This > is very longstanding and generally desired behavior that currently > trumps anything you think you've told nagios to do in that regard. ;) I understand this. I just viewed it as I told nagios to send one notification at a specific point, so I was surprised when it started sending acknowledgement emails. So there isn't a specific option to disable acknowledgments? escalation_options c ^^ implies to me, that it will ONLY send escalation emails on critical status. I think there should be a field similar to this that allows enabling/disabling the acknowledgement email. Either way, whether you agree that this is something that should be easily user-configurable or not, can you tell me specifically how to stop this behavior? Cheers, --Peter -- Register Now & Save for Velocity, the Web Performance & Operations Conference from O'Reilly Media. Velocity features a full day of expert-led, hands-on workshops and two days of sessions from industry leaders in dedicated Performance & Operations tracks. Use code vel09scf and Save an extra 15% before 5/3. http://p.sf.net/sfu/velocityconf ___ Nagios-users mailing list Nagios-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/nagios-users ::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. ::: Messages without supporting info will risk being sent to /dev/null
Re: [Nagios-users] Acknowledgement after escalation, sends email to the escalation email?
On May 4, 2009, at 11:57 AM, Peter Doherty wrote: > Hi all, > > Okay, here's the problem. I set up nagios to send emails to our RT > system for certain problems. For example: [snip] > This worked perfectly today, 'server' failed the 'Uptime' service > check, and on the third notification, it went into the RT system. > I logged into the Nagios web interface, and acknowledged the problem. > Nagios then sent the acknowledgement email into RT, which opened a > second ticket. That shouldn't happen. For your use of the escalation... For other uses, that acknowledgment e-mail is quite desired... > How do I disable Nagios from sending > acknowledgement emails to the email that it escalated to. You can't. You can, however, filter out the $NOTIFICATIONTYPE$ of 'ACKNOWLEDGMENT' in the notification script you are calling for that contact. > I know I could have unchecked the box to send email, but I'd rather > for Nagios > to ONLY do what I told it to do, which is to send out the escalation > on the third notification, and not try and be smart and send > acknowledgements to that address too. And where did you tell nagios what notification types to send to the escalated contacts; that specifically restricted acknowledgements? Heh. It was told by the Nagios developer to send acknowledgment notifications to any contact that received a prior notification. This is very longstanding and generally desired behavior that currently trumps anything you think you've told nagios to do in that regard. ;) -- Marc -- Register Now & Save for Velocity, the Web Performance & Operations Conference from O'Reilly Media. Velocity features a full day of expert-led, hands-on workshops and two days of sessions from industry leaders in dedicated Performance & Operations tracks. Use code vel09scf and Save an extra 15% before 5/3. http://p.sf.net/sfu/velocityconf ___ Nagios-users mailing list Nagios-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/nagios-users ::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. ::: Messages without supporting info will risk being sent to /dev/null
