Re: unwise filtering policy from cox.net

2007-11-20 Thread Chris Owen


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On Nov 20, 2007, at 6:21 PM, [EMAIL PROTECTED] wrote:

(I'm sure many readers of the list know *that* feeling - you found  
and fixed
the problem before the first complaint arrives, but you still get  
deluged by

more complaints for another week or so...)


Or another 6 months from AOL ;-]

Chris


Chris Owen ~ Garden City (620) 275-1900 ~  Lottery (noun):
President  ~ Wichita (316) 858-3000 ~A stupidity tax
Hubris Communications Inc  www.hubris.net




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Re: AOL Postmaster issues

2007-11-19 Thread Chris Owen


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On Nov 19, 2007, at 10:33 AM, Drew Weaver wrote:

Our abuse department has been receiving e-mails daily with our  
feedback loop with AOL about e-mails which were 'supposedly' sent  
about a year ago.


Does this mean that A) the message was sent almost year ago but was  
not read and marked as spam until today? Or b) the abuser is  
changing the date on the mail server which is messing with their  
means of reporting it in their feedback loops? (the second one  
doesn't seem likely, but if it is the case we would like to kick  
this guy off of our network...)


Most likely this is A.  One of the many very frustrating things about  
the AOL feedback loop.


Chris


Chris Owen ~ Garden City (620) 275-1900 ~  Lottery (noun):
President  ~ Wichita (316) 858-3000 ~A stupidity tax
Hubris Communications Inc  www.hubris.net




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Re: Researchers ping through first full 'Internet census' in 25 years

2007-10-12 Thread Chris Owen


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On Oct 12, 2007, at 12:50 AM, Roy wrote:


I guess no one told them that someone might consider this an attack?


You can't consider every wacko on the net when doing something like  
this.  Anyone who considers a ping an attack probably isn't worth  
worrying about.


Chris

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Re: NAT Multihoming

2007-06-03 Thread Chris Owen


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On Jun 3, 2007, at 4:19 PM, Simon Leinen wrote:


You write when rather than if - is ignoring reasonable TTLs
current practice?


Definitely.  We've seen 15 minute TTLs regularly go 48 hours without  
updating on Cox or Comcast's name servers.  I believe the most I've  
seen was 8 days (Cox).


Chris


Chris Owen ~ Garden City (620) 275-1900 ~  Lottery (noun):
President  ~ Wichita (316) 858-3000 ~A stupidity tax
Hubris Communications Inc  www.hubris.net





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Re: Abuse procedures... Reality Checks

2007-04-09 Thread Chris Owen


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On Apr 9, 2007, at 1:49 PM, John L wrote:



I don't have PI space, but I do have a competent ISP so I've  
never had any

mail problems due to adjacent addresses.


Having a competent ISP isn't a guarantee of exemption...only a  
contributor. As evidenced by the discussion, some people choose  
the scope of their wrath arbitrarily.


Nothing is a guarantee of exemption from a sufficiently perverse or  
hostile email administrator, but being in the middle of a well  
managed /20 works pretty well for me.


Well, well managed to me would mean that allocations from that /20  
were SWIPed or a rwhois server was running so that if any of those  
4,000 IP addresses does something bad you don't get caught in the  
middle.


Chris


Chris Owen ~ Garden City (620) 275-1900 ~  Lottery (noun):
President  ~ Wichita (316) 858-3000 ~A stupidity tax
Hubris Communications Inc  www.hubris.net





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Re: Abuse procedures... Reality Checks

2007-04-09 Thread Chris Owen


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On Apr 9, 2007, at 3:41 PM, Pete Templin wrote:


Chris Owen wrote:
Well, well managed to me would mean that allocations from that / 
20 were SWIPed or a rwhois server was running so that if any of  
those 4,000 IP addresses does something bad you don't get caught  
in the middle.


Due diligence with SWIP/rwhois only means that one customer is well  
documented apart from another.  As this thread has highlighted,  
some people filter/block based on random variables: the covering / 
24, the covering aggregate announcement, and/or arbitrary bit  
lengths.  If a particular server is within the scope of what  
someone decides to filter/block, it gets filtered or blocked.  Good  
SWIPs/rwhois entries don't mean jack to those admins.


Well it means something to me.  I'm not one for widely cast  
blacklists but for something like a series of IP addresses all  
spewing spam from I will often put temporary /24 filters in place if  
I'm unable to determine exactly where the actual block boundaries  
are.  If the addresses are SWIPed/rwhois then that is much easier and  
there is no need for such a wide net.


Chris



Chris Owen ~ Garden City (620) 275-1900 ~  Lottery (noun):
President  ~ Wichita (316) 858-3000 ~A stupidity tax
Hubris Communications Inc  www.hubris.net





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Re: Abuse procedures... Reality Checks

2007-04-07 Thread Chris Owen


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On Apr 7, 2007, at 4:20 PM, Frank Bulk wrote:

Sure, block that /29, but why block the /24, /20, or even /8?   
Perhaps your
(understandable) frustration is preventing you from agreeing with  
me on this
specific case.  Because what you usually see is an IP from a /20 or  
larger
and the network operators aren't dealing with it.  In the example I  
gave
it's really the smaller /29 that's the culprit, it sounds like you  
want to
punish a larger group, perhaps as large as an AS, for the fault of  
smaller

network.


Well it sounds like the original poster is trying to punish the  
network operator by intentionally blocking innocent bystanders and  
therefore causing them grief so if that is your goal then a /24 seems  
like a decent arbitrary size.  You are mostly sure you won't block  
across providers that way at least.


However, even if this isn't your goal it can be really hard sometimes  
to have any clue how big a netblock is for a particular IP address.   
ARIN may make small folks like us jump through hoops but apparently  
this isn't true for larger providers.  We often run into abuse from  
IP addresses (or a range of addresses) where there is no rwhois sever  
and the entire /19 or larger is SWIPed as a single netblock.  I've  
seen some really, really large blocks with absolutely no sub- 
delegation when clearly the addresses are sub-delegated.


We will often temporary block a /24 on email blacklists for  
instance.  When you're getting pounded from a range of 30 or 50 IP  
addresses and can't get any response from the upstream then it is  
farily obvious they are less than white hat so we're willing to live  
with the collateral damage.


Chris


Chris Owen ~ Garden City (620) 275-1900 ~  Lottery (noun):
President  ~ Wichita (316) 858-3000 ~A stupidity tax
Hubris Communications Inc  www.hubris.net





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Re: Abuse procedures... Reality Checks

2007-04-07 Thread Chris Owen


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On Apr 7, 2007, at 11:00 PM, Fergie wrote:


I would think that it's actually very easy to do when
sub-allocations are SWIP'ed.


Not that I'm really defending this policy, but sub-allocations are  
very often not SWIPed.  I'd say 75% or more of the time I'm looking a  
problem IP address it is part of a /19 or larger block with no sub- 
allocation.


For example, I know for a fact that 70.167.38.132 is part of a  
netblock assigned to a business (I believe it is a /28 or /27).  It  
is routed to them over a DS1 or similar cable equivalent.  They run a  
handful of servers behind including public hosting a half dozen  
corporate web sites and a mail server.  Clearly these addresses have  
been assigned to this business.


Yet:

[EMAIL PROTECTED]:~$ whois 70.167.38.132Cox Communications Inc. NETBLK-COX- 
ATLANTA-10 (NET-70-160-0-0-1)

  70.160.0.0 - 70.191.255.255
Cox Communications Inc. NETBLK-WI-OHFC-70-167-32-0 (NET-70-167-32-0-1)
  70.167.32.0 - 70.167.63.255

No rwhois server available.

And Cox is actually better than some.  That's only a /19.  I've seen  
much larger blocks than this.  Somehow I doubt if we pulled that with  
our /20 I doubt we'd have a /19 now.


Chris



Chris Owen ~ Garden City (620) 275-1900 ~  Lottery (noun):
President  ~ Wichita (316) 858-3000 ~A stupidity tax
Hubris Communications Inc  www.hubris.net





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Re: Abuse procedures... Reality Checks

2007-04-07 Thread Chris Owen


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On Apr 7, 2007, at 11:41 PM, Fergie wrote:


Please read what I wrote:

I would think that it's actually very easy to do when
sub-allocations are SWIP'ed.

I cannot, and will not, presuppose that in cases when they are
not SWIP'ed that some kind of magic happens. :-)


And how do you know the difference?  The Cox IP address is SWIPed.   
Its even sub-allocated.  The allocation is just a /19.


Chris


Chris Owen ~ Garden City (620) 275-1900 ~  Lottery (noun):
President  ~ Wichita (316) 858-3000 ~A stupidity tax
Hubris Communications Inc  www.hubris.net





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Re: Abuse procedures... Reality Checks

2007-04-07 Thread Chris Owen


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On Apr 8, 2007, at 2:51 AM, Fergie wrote:


Again, a simple recursive WHOIS will show you sub-allocations if they
are properly SWIP'ed.


Define properly.  The Cox addresses in my example are SWIPed.  Are  
they properly SWIPed?  How could you tell from whois?


Chris


Chris Owen ~ Garden City (620) 275-1900 ~  Lottery (noun):
President  ~ Wichita (316) 858-3000 ~A stupidity tax
Hubris Communications Inc  www.hubris.net





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Re: Blocking mail from bad places

2007-04-03 Thread Chris Owen


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On Apr 3, 2007, at 12:19 PM, Thomas Leavitt wrote:

The current situation with email is flat out insane. There is no  
other way to describe it.


I'd agree that the situation is bad but certainly not  
uncontrollable.  We've had very good success keeping spam in check  
with a number of technologies while not really having too many  
problem with false positives.  The last 6 months have been  
particularly nice.  About that time we expanded our greylisting  
policy and that alone has made a dramatic difference.  At one point  
before doing any greylisting we were accepting about 500,000 messages  
a day and delivering about 30,000.  Now we accept about 80,000 and  
deliver about 25,000.  That's a much, much more reasonable ratio.


Really I don't think we are being very aggressive with our  
greylisting either.  We currently greylist IP addresses on a handful  
of RBLs and ones that lack valid reverse DNS.  The greylist only  
applies for 5 minutes and then we allow the mail through.  That 5  
minutes though makes all the difference in the world.  We've had 2-3  
senders complain (mostly about invalid reverse DNS) but really I'm  
fine with fix your shit for an answer to those people.  If they  
can't then they can just wait the 5 minutes with all the other unwashed.


Will spammers adapt?  Sure.  We've already seen stock spammers who  
are retrying at 5 minutes to the second.  However, this is one of  
those issues where the cost of adapting may just be to high most of  
the time.  Probably easier to just go after the weaker targets.


My other theory on this is that if spammers really do adapt to  
greylisting, then they will have no choice but to actually start  
caring about bounces and clean their mailing lists.  If they don't  
then they just won't be able to keep up with all the queued mail.   
Getting them to clean up their lists in itself would be a more than  
minor victory.


Chris


Chris Owen ~ Garden City (620) 275-1900 ~  Lottery (noun):
President  ~ Wichita (316) 858-3000 ~A stupidity tax
Hubris Communications Inc  www.hubris.net





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Re: SaidCom disconnected by Level 3 (former Telcove property)

2007-03-16 Thread Chris Owen


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On Mar 16, 2007, at 6:59 PM, Mike Hammett wrote:

Some locations are just too cost prohibitive to multihome, but that  
really

is a select few.


It isn't just cost but can be path diversity (or lack thereof).  We  
used to be headquartered 210 miles from civilization.  We had a  
choice of providers and could have multihomed.   However, the only  
realistic way for any of those providers to get to us would have been  
Bell frame relay.  Since by far the most likely point of failure was  
the last mile (which was 210 miles), we made a decision that  
actually multihoming wasn't a good use of resources.  We instead went  
with a good quality regional provider who was themselves multihomed.   
Now clearly there were cases where that wouldn't have any good but  
given the remoteness it just seems most likely that anything that  
took out one provider would have taken the other one as well.


Now this case we are discussing is probably the exception to our  
assumptions but we had a much better provider at the time than  
Level3 ;-]


From the sounds of the original post I wouldn't be too surprised if  
it was also fairly remote.


Chris

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Re: what the heck do i do now?

2007-02-01 Thread Chris Owen


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On Feb 1, 2007, at 6:44 AM, Rich Kulawiec wrote:

chuckle Perhaps you should list (in the zone) all IP addresses  
which are
repeatedly querying the zone -- after announcing this policy, of  
course. ;-)


Actually, looking at that list it looks like many of those addresses  
(including the top vote getter) are just someone's caching proxy.   
Probably wouldn't hurt much since those machines probably aren't  
relaying mail but it also wouldn't have the effect you are looking for.


Chris

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Re: what the heck do i do now?

2007-01-31 Thread Chris Owen


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On Jan 31, 2007, at 9:16 PM, Mark Foster wrote:

list... I talked to my lawyer. And while I am not a lawyer, I can  
tell you that my lawyer pointed out several interesting legal  
theories under which I could have some serious liability, and so I  
don't do that any more. (As an example, consider what happens *to  
you* if a hospital stops getting emailed results back from their  
outside laboratory service because their email firewall is  
checking your server, and someone dies as a result of the delay)


So while I think you'd be justified in doing it, I think you'd  
find that 1) lots of people wouldn't change their configs at all,  
and 2) you might find that your liability insurance doesn't cover  
deliberate acts.




Uhm.  I don't follow?


I my experience, people who tell stories like this really just need  
to get a better lawyer.  I've had several lawyers contact us on  
things about this lame and have found that that the one sentence  
reply letter is often the most effective:


Dear Sir:

Kiss my what?

Never hear from them again.

Chris

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Re: [cacti-announce] Cacti 0.8.6j Released (fwd)

2007-01-21 Thread Chris Owen


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On Jan 21, 2007, at 11:35 PM, Travis H. wrote:


That is, most of the dynamically-generated content doesn't need to be
generated on demand.  If you're pulling data from a database, pull it
all and generate static HTML files.  Then you don't even need CGI
functionality on the end-user interface.  It thus scales much better
than the dynamic stuff, or SSL-encrypted sessions, because it isn't
doing any computation.


While I certainly agree that cacti is a bit of a security nightmare,  
what you suggest may not scale all that well for a site doing much  
graphing.  I'm sure the average cacti installation is recording  
thousands of things every 5 minutes but virtually none of those are  
ever actually graphed.  Those that are viewed certainly aren't viewed  
every 5 minutes.  Even if polling and graphing took the same amount  
of resources that would double the load on the machine.  My guess  
though is that graphing actually takes many times the resources of  
polling.  Just makes sense to only graph stuff when necessary.


Chris

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Re: register.com down sev0?

2006-10-27 Thread Chris Owen


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On Oct 27, 2006, at 7:48 PM, Donald Stahl wrote:

It's pretty well-known that register.com has been a source of  
spam, and that complaints to them have been ineffective.


I don't know about Register.com's opinion but I dare say the  
statement above isn't very helpful to me as an admin.


When you say has been a source of spam is there a time frame  
involved? Was this in the last week? Month? Year?


I've received spam from them in the past month (actually I got two).   
When this thread started I went back to see if I could find them but  
unfortunately I no longer had copy.


When you say register.com has been the source do you mean a)  
their netblocks b) their mail servers or c) partners acting on  
their behalf?


The spam I got was directly from register.com.  It came with a  
register.com return email address, pointed to a register.com web site  
and came from an IP address the resolved to *.register.com (I will  
admit I didn't confirm the netblock belonged to them).  I've never  
done any business with them and the spam was for a domain name  
renewal for a domain registered elsewhere.  In other words, it was  
a classic whois scrapped spam.


You also state that complaints have been ineffective. Again is  
there a time frame? Did anyone get back to you? Did they  
investigate? Did they give you a reason for ignoring or doing  
nothing about your complaint?


I submitted both spams to spamcop and the appropriate abuse addresses  
would have been notified in both cases.  I got no response from  
either of my submissions.  As for a reason for ignoring my  
complaint I really couldn't say since, well they ignored me.


I ask this not because I want to know but because if someone from  
the company came here to address the issue then perhaps we should  
give them as much information as possible (After all- you have a  
contact now) Simply saying that it's pretty well-known doesn't  
really help.


As I've previously said, this isn't like its some sort of borderline  
case where someone in one part of the company is doing something that  
someone else doesn't know about.  These guys are pretty hard core.   
I'd say I get 20-30 emails a year from them for various domain names  
I'm a contact on.  I've also received USPS spam which is another  
story but no less unethical since they are all these BS renewal  
type letters.  They might not be Domain Registry of America but  
they are hardly innocent.


I frankly doubt they would bother posting here with let us know  
if they had no intention of looking into it- this isn't exactly a  
group likely to be pacified by empty promises. (It's also possible  
that in the past the right people never found out- or that there  
are new people there who take the issue more seriously).


Well maybe this guys is serious about addressing the problem but if  
they are serious as a company the least they could do is respond to  
complaints that come via spamcop.  Hell it think most spamcop  
complaints we get are mostly BS but I at least bother to respond to  
them.


will be happy to hear that. If you're here to tell us that there  
never was a problem and that we're all just imagining it... you'll  
need these:
I don't think they are going to claim there was never a problem-  
unfortunately sometimes the marketing folks don't consult or listen  
to their technical folks- it's happened at a lot of companies. That  
said- I haven't had spam from a register.com netblock in a long  
time. Then again maybe I've just been lucky.


I'd go with lucky then.

Chris


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Re: register.com down sev0?

2006-10-25 Thread Chris Owen
On Oct 25, 2006, at 11:14 PM, [EMAIL PROTECTED] wrote:On 26 Oct 2006, Paul Vixie wrote:I'm seeing *.register.com down (including ns*) from everywhere.They are apparently under a multi-gbps ddos of "biblicalproportions".i wonder if that's due to the spam they've been sending out?Paul, this isn't nanae. Let's not sling accusations like that wildly. Good god.  It isn't like they are some borderline case or anything.Chris

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Re: WorldNIC nameserver issues

2006-10-17 Thread Chris Owen
On Oct 17, 2006, at 1:36 PM, David Ulevitch wrote:Anyone else seeing these failures?  WorldNIC does a lot of authoritative DNSWe've got several customer domains in the same boat.I can ping those addresses but they don't seem to be answering queries.Chris

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Re: my favorite DR story

2006-03-26 Thread Chris Owen


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On Mar 26, 2006, at 6:21 AM, neal rauhauser wrote:

 They had no off site backup of any of their data and there was no  
configuration information on their network beyond my recall of what  
I'd help install two years before the tornado. This is certainly a  
testament to the value of clean livin', but I sure wouldn't  
recommend that as a DR strategy.


This is still my favorite tornado/network related item:

http://home.hubris.net/owenc/tornado/

Back in the early days I was out of the town for I think one of the  
first times ever after starting the business (at ISPC maybe?).  I  
logged on to see a huge drop in the number of people dailed up at a  
time when it should have been going up.  I was a bit freaked out when  
I noticed at the same time the temperature had fallen 40 degrees in  
about 20 minutes.  A quick call home let me connect the dots.


Chris

- --
~~
Chris Owen~ Garden City (620) 275-1900 ~ Lottery (noun):
President ~ Wichita (316) 858-3000 ~   A stupidity tax
Hubris Communications ~   www.hubris.net   ~
~~



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Re: Martin Hannigan. In my pants!

2006-01-26 Thread Chris Owen

On Thu, 26 Jan 2006, Matt Ghali wrote:

 On Thu, 26 Jan 2006, Martin Hannigan wrote:

  And in all my years running news, I never came cross fleming or
  williams so I wouldn't know. Someone called me and made a Denniger
  and an Auerbach reference.

 Whoa. What ever happened to Karl Denninger anyway?

http://genesis3.blogspot.com/

Chris

--
~~~
Chris Owen~ Garden City (620) 275-1900 ~  Lottery (noun):
President ~ Wichita (316) 858-3000 ~A stupidity tax
Hubris Communications Inc ~   www.hubris.net   ~
~~~



Re: Odd policy question.

2006-01-13 Thread Chris Owen

On Fri, 13 Jan 2006, Randy Bush wrote:


  Maybe not such an odd question; Anywhoo, we have quite a few
  people who register our IP addresses as nameservers, and then never
  delete the records. I don't suppose there is any way that we can delete
  these old records, we have appealed to multiple registrars such as
  godaddy, enom, and the like to remove these bogus NS records from our IP
  space which keep our new customers from using these IP addresses for
  hosting but they claim that we have no grounds even though we are the
  legitimate 'keepers' of said IP space. This is mainly a problem for
  customers who use software such as cPanel which likes to always make NS
  records automatically, and customers almost never remove these at their
  registrar.

 in named.conf

 zone 2.96.192.in-addr.arpa{ type master; file primary/bogus.ia; };

 in the zone file

 *   PTR some.schmuck.lame.delegated.to.RAIN.PSG.COM.


 or


 zone someschmuck.com  { type master; file primary/bogus.fwd; };

 and

 @   MX0 some.schmuck.lame.delegated.to.RAIN.PSG.COM.
 *   MX0 some.schmuck.lame.delegated.to.RAIN.PSG.COM.

Don't forget:

wwwIN CNAME goatse.cx

;-]

Chris

--
~~~
Chris Owen~ Garden City (620) 275-1900 ~  Lottery (noun):
President ~ Wichita (316) 858-3000 ~A stupidity tax
Hubris Communications Inc ~   www.hubris.net   ~
~~~



Re: Odd policy question.

2006-01-13 Thread Chris Owen

On Fri, 13 Jan 2006, Martin Hannigan wrote:

 I heard something nasty about goatse.cx, but I checked www and I got:

 The registrar name servers have not been configured properly

 ..and nothing bad. I do think it's better to put up the page locally
 though.

 
  Granted that what your (former-) customers did was not any sort of best
  practice, but I think your solution is a little too extreme.

 Wow. I wish I was seeing what you are seeing. Is it good?

Well my post was really in jest.  goatse.cx hasn't existed for years.  If
you really want to know what was there (and you really don't) just do a
quick search for goatse.  I'm sure there is a Wikipedia entry for it.

However, the point of my post that it really is a dumb idea for someone to
point their domain at your domain name servers if they aren't a customer.
You really do gain much control over the domain in such a situation.

Chris

--
~~~
Chris Owen~ Garden City (620) 275-1900 ~  Lottery (noun):
President ~ Wichita (316) 858-3000 ~A stupidity tax
Hubris Communications Inc ~   www.hubris.net   ~
~~~



Re: AW: Odd policy question.

2006-01-13 Thread Chris Owen

On Fri, 13 Jan 2006, Randy Bush wrote:

  it is a best practice to separate authoritative and recursive servers.

 why?

 e.g. a small isp has a hundred auth zones (secondaried far away and
 off-net, of course) and runs cache.  why should they separate auth from
 cache?

I absolutely hate it when we run into an ISP that does this.  We often
have customers who are moving form some piss poor ISP and we rescue
them.  Then we find out that none of ISP A's customers (often including
the customer who is moving their hosting) can get to the new site.

Similarly we have occasionally seen customers who moved their hosting from
us and we were still delivering mail locally.

In order for the root servers to do their job the two really need to be
separate.

Chris

--
~~~
Chris Owen~ Garden City (620) 275-1900 ~  Lottery (noun):
President ~ Wichita (316) 858-3000 ~A stupidity tax
Hubris Communications Inc ~   www.hubris.net   ~
~~~



RE: Two Tiered Internet

2005-12-14 Thread Chris Owen

On Wed, 14 Dec 2005, Hannigan, Martin wrote:

 
  but do i get the Internet?  ... your claim is that

 No, my claim is that users are not paying the full boat. Almost all
 the telecoms are still in trouble in one way or another, interest
 expense, billions $$ in bonds coming due ~2008, etc. They aren't making
 enough money. That may be a market forces reality, but that doesn't mean
 the services aren't under priced.

I'm not sure how much of a market forces reality this is.  At least
around here (SBC territory but then what isn't) it is the telcos that are
driving down the prices.  Cable would be willing to charge reasonable
prices (and have generally held the line) if it wasn't for Bell.

Chris

--
~~~
Chris Owen~ Garden City (620) 275-1900 ~  Lottery (noun):
President ~ Wichita (316) 858-3000 ~A stupidity tax
Hubris Communications Inc ~   www.hubris.net   ~
~~~



Re: Akamai server reliability

2005-11-28 Thread Chris Owen

On Mon, 28 Nov 2005, Roy wrote:

 Is anyone else seeing high failure rates of Akamai servers at their
 facilities?

We had 3 boxes for 5-6 years without a problem.  Then one of them failed.
We've since replaced that box 5-6 times in the last year.  The replacement
boxes often come with non-spining CPU fans and other issues so I'm not
that surprised.  The last replacement was a few months ago though so maybe
this one will stick around.

I think whoever is doing their refurbs isn't doing a very good job.  They
never seem very concerned though.

Chris

--
~~~
Chris Owen~ Garden City (620) 275-1900 ~  Lottery (noun):
President ~ Wichita (316) 858-3000 ~A stupidity tax
Hubris Communications Inc ~   www.hubris.net   ~
~~~



Re: trollage (Re: Akamai server reliability)

2005-11-28 Thread Chris Owen

On Mon, 28 Nov 2005, Deepak Jain wrote:

  Never underestimate the amount of airbills that can be paid with KISS
  strategy.
 
  Especially since Akamai doesn't pay for truck rolls and man hours to get
  the replacements done onsite.

 I'm sorry, isn't that exactly what an airbill *is* paying for -- to get
 the equipment on site?

 The man hours (really, we are talking about less than a single hour to
 replace a server including all the mounting and repacking). The one man
 hour that they need (no more than 6 a year by the look of it) should
 offset the value the ISP is getting from not buying bandwidth to get to
 the content and for the improved performance they get.

 If that model doesn't work for the ISP in question, they should ask
 Akamai to pull their gear.

I didn't really get the impression that people were really complaining so
much (I certainly wasn't) as they were just pointing out there was an
issue.

However, I do think Akamai would be better off getting their issues with
their replacement boxes straightened out.  I agree that we get value for
having the boxes on our network (and so do they lets not forget).
However, it is a bit frustrating to replace the same box 3 times in less
than a month.  Hauling a box down to the colo is no big deal but when the
box you are taking down there has a dead CPU fan and two dead case fans
it's hard not to think you might be wasting your time.

It isn't just that they are wasting my time.  They are also wasting their
own time.  It's the overall lack efficiency that bothers me ;-]

Chris

--
~~~
Chris Owen~ Garden City (620) 275-1900 ~  Lottery (noun):
President ~ Wichita (316) 858-3000 ~A stupidity tax
Hubris Communications Inc ~   www.hubris.net   ~
~~~



Re: paypal down!

2005-11-15 Thread Chris Owen

On Tue, 15 Nov 2005, Steven Kalcevich wrote:

  www.paypal.com

  Internal Server Error

 The server encountered an internal error or misconfiguration and was
 unable to complete your request.

 Please contact the server administrator, [EMAIL PROTECTED] and inform
 them of the time the error occurred, and anything you might have done
 that may have caused the error.

 More information about this error may be available in the server error
 log.

Works for me.  Same BS splash advertising that always comes up.  Damn that
is annoying.

Chris

--
~~~
Chris Owen~ Garden City (620) 275-1900 ~  Lottery (noun):
President ~ Wichita (316) 858-3000 ~A stupidity tax
Hubris Communications Inc ~   www.hubris.net   ~
~~~