Re: Anyone from Verio here?

2008-04-16 Thread S. Ryan


Actually, looks like A-Z is taken and they span across all of the 
available servers on EFnet.



| a ([EMAIL PROTECTED]) (British Virgin Islands)
: ircname  : diane kruger
| channels : @#tcp @#ping @#nsa.gov @#london @#jupe @#dust
| server   : irc.nac.net (Jews control irc, too!)
: idle : 253 hours 4 mins 31 secs (signon: Sun Apr  6 05:32:36 2008)
.- --  -
| b ([EMAIL PROTECTED]) (Internic Network)
: ircname  : jennifer aniston
| channels : @#tcp @#ping @#nsa.gov @#london @#jupe @#dust
| server   : irc.vel.net (We're so Hollywood)
.- --  -
| c ([EMAIL PROTECTED]) (Samoa)
: ircname  : herd killing
| channels : @#tcp @#ping @#nsa.gov @#london @#jupe @#dust
| server   : efnet.teleglobe.net (O'er the land of the free  the home 
of the

  brave)
.- --  -
| d ([EMAIL PROTECTED]) (Samoa)
: ircname  : kentucky fried chicken
| channels : @#tcp @#ping @#nsa.gov @#london @#jupe @#dust
| server   : irc.nac.net (Jews control irc, too!)
: idle : 605 hours 57 mins 7 secs (signon: Sat Mar 22 11:40:25 2008)
.- --  -
| z ([EMAIL PROTECTED]) (unknown)
: ircname  : diane kruger
| channels : @#tcp @#ping @#nsa.gov @#london @#jupe @#dust
| server   : irc.vel.net (We're so Hollywood)
.- --  -

.- --  -
| u ([EMAIL PROTECTED]) (Cocos (Keeling) Islands)
: ircname  : eva green
| channels : @#tcp @#ping @#nsa.gov @#london @#jupe @#dust
| server   : irc.nac.net (Jews control irc, too!)
: idle : 252 hours 55 mins 29 secs (signon: Sun Apr  6 05:42:14 2008)




Jake Matthews wroteth on 4/16/2008 3:28 PM:


I've sent repeated emails to [EMAIL PROTECTED]/com/*, no response yet.
There is an IRC DDoS bot on EFnet actively attacking users - and has 
been for quite a while, as you can see from the signon date.


I am one of those being hit - any idea how to take care of it?

g is [EMAIL PROTECTED] * sharon stone
g on @#tcp @#ping @#nsa.gov @#london @#jupe @#dust
g using irc.wh.verio.net ooh omnipotence. mm yes gotta get me some of that.
g actually using host 81.19.98.235
g has been idle 2mins 12secs, signed on Thu Apr 03 23:53:18



--




Steve Ryan

Master Solvinator



[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]







Office:  541*.* 773*.* 5000

Fax:  541*.* 535*.* 7599







288 S Pacific Hwy

Talent, OR  97540





Re: Problems sending mail to yahoo?

2008-04-10 Thread S. Ryan


I work for an ISP that seems to have the same exact problem.  We're not 
even that large of an ISP, 5k customers maybe.  We are not a SPAM haven 
either.


We've tried to work with Yahoo! also and have gotten nowhere.

If you find anything out on how to deal with it, let me know.

I'll update you if I or my Systems guys find out more but it's been 
going on for a couple weeks and I don't see an end in sight.


Regards,

Steve
InfoStructure

Barry Shein wroteth on 4/10/2008 10:30 AM:

Is it just us or are there general problems with sending email to
yahoo in the past few weeks? Our queues to them are backed up though
they drain slowly.

They frequently return:

   421 4.7.0 [TS01] Messages from MAILSERVERIP temporarily deferred due to 
user complaints - 4.16.55.1; see http://postmaster.yahoo.com/421-ts01.html

(where MAILSERVERIP is one of our mail server ip addresses)

Yes I followed the link and filled out the form but after several days
no response or change.

Despite the wording of their message we're not aware of any cause for
user complaints. For example if there were a spam leak you'd expect
to see complaints in general to postmaster, abuse, etc. None we're
aware of.

We host quite a few mailing lists and it seems like whatever they're
using is being touched off by the volume of (legitimate) mailing list
traffic.

I'm automatically moving all their email to a slower delivery queue to
see if that helps.

Just wondering if this was a widespread problem or are we just so
blessed, and any insights into what's going on over there.



--




Steve Ryan

Master Solvinator



[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]







Office:  541*.* 773*.* 5000

Fax:  541*.* 535*.* 7599







288 S Pacific Hwy

Talent, OR  97540





Re: Routing Loop

2008-03-15 Thread S. Ryan


I see this at 9:10pm PST:

traceroute uu-194-009-082-001.uunet.co.ke
traceroute to uu-194-009-082-001.uunet.co.ke (194.9.82.1), 64 hops max, 
40 byte packets

 1  64-192-2-193.static.unwiredbb.com (64.192.2.193)  14 ms  15 ms  14 ms
 2  64-192-0-253.static.unwiredbb.com (64.192.0.253)  15 ms  14 ms  14 ms
 3  so-5-3.ipcolo1.SanFrancisco1.Level3.net (4.78.240.37)  19 ms  28 ms 
 25 ms
 4  so-6-1-0.mp2.SanFrancisco1.Level3.net (4.68.96.145)  25 ms  20 ms 
21 ms
 5  as-0-0.bbr1.London1.Level3.net (4.68.128.109)  157 ms  157 ms 
ae-1-0.bbr2.London1.Level3.net (212.187.128.57)  158 ms

 6  * ae-14-55.car3.London1.Level3.net (4.68.116.145)  448 ms  289 ms
 7  195.50.113.18 (195.50.113.18)  231 ms  318 ms  231 ms
 8  217.194.157.226 (217.194.157.226)  754 ms  753 ms  746 ms
 9  217.194.157.225 (217.194.157.225)  755 ms  735 ms  730 ms
10  fe2-0-br.nbo.infinet.co.ke (41.207.64.245)  758 ms  744 ms  792 ms
11  ge0-2-pdsn.nbo.infinet.co.ke (41.207.64.254)  772 ms  764 ms  753 ms
12  ge0-1-br.nbo.infinet.co.ke (41.207.64.253)  736 ms  742 ms  776 ms
13  ge0-2-pdsn.nbo.infinet.co.ke (41.207.64.254)  745 ms  752 ms  747 ms
14  ge0-1-br.nbo.infinet.co.ke (41.207.64.253)  746 ms  735 ms  758 ms
15  ge0-2-pdsn.nbo.infinet.co.ke (41.207.64.254)  749 ms  740 ms  753 ms
16  ge0-1-br.nbo.infinet.co.ke (41.207.64.253)  746 ms  737 ms  757 ms
17  ge0-2-pdsn.nbo.infinet.co.ke (41.207.64.254)  740 ms  741 ms  738 ms
18  ge0-1-br.nbo.infinet.co.ke (41.207.64.253)  746 ms  742 ms  737 ms
19  ge0-2-pdsn.nbo.infinet.co.ke (41.207.64.254)  753 ms  771 ms  744 ms
20  ge0-1-br.nbo.infinet.co.ke (41.207.64.253)  735 ms  763 ms  738 ms
21  ge0-2-pdsn.nbo.infinet.co.ke (41.207.64.254)  779 ms  742 ms  819 ms
22  ge0-1-br.nbo.infinet.co.ke (41.207.64.253)  753 ms  768 ms  738 ms
23  ge0-2-pdsn.nbo.infinet.co.ke (41.207.64.254)  764 ms  749 ms  745 ms
24  ge0-1-br.nbo.infinet.co.ke (41.207.64.253)  766 ms  760 ms  761 ms
25  ge0-2-pdsn.nbo.infinet.co.ke (41.207.64.254)  746 ms  743 ms  808 ms
26


Bill Stewart wroteth on 3/15/2008 9:01 PM:

7018 is still seeing announcements from 6461,
and the Oregon Routeviews server route-views.routeviews.org also sees
many announcements
from different ISPs seeing it announced from 6461.

The whois entry for Above.net lists the NOC as
   RTechHandle: NOC41-ORG-ARIN
   RTechName:   AboveNet NOC
   RTechPhone:  +1-877-479-7378
   RTechEmail:  [EMAIL PROTECTED]



On Sat, Mar 15, 2008 at 1:10 AM, Felix Bako [EMAIL PROTECTED]
wrote to NANOG

 Hello,
 Guyz please try to reach my network 194.9.82.0/24 from your networks.
 Am seeeing routing loops from several looking glasses.
 above.net, Alameda.net. but from traceroute.eu. the block comes down ok.
 Kindly anyone assist.
 --

 Best Regards,

 Felix Bako
 Network Engineer
 Africa Online, Kenya
 Tel: +254 (20) 27 92 000
 Fax: +254 (20) 27 100 10
 Email: [EMAIL PROTECTED]
 Aim:felixbako




Charter.com DNS Administrator

2008-01-18 Thread S. Ryan


Anyone know how one would get a hold of a Charter.com DNS Administrator? 
 Surely cannot find it on their site.  Nobody I have emailed @charter 
has responded and it's seriously impacting a mutual customers ability to 
send email back and forth.


I'd surely appreciate having from a Charter contact.

Kind regards,

Steve


Re: unwise filtering policy from cox.net

2007-11-20 Thread S. Ryan


Or it was a minor oversight and you're all pissing and moaning over nothing?

That's a thought too.

[EMAIL PROTECTED] wroteth on 11/20/2007 11:42 AM:

On Tue, 20 Nov 2007 11:21:19 PST, [EMAIL PROTECTED] said:
This seems a rather unwise policy on behalf of cox.net -- their customers 
can originate scam emails, but cox.net abuse desk apparently does not care 
to hear about it.


Seems to be perfectly wise if you're a business and care more about making
money than getting all tangled up in pesky things like morals and ethics. It's
great when you can help the balance sheet by converting ongoing support costs
and loss of paying customers into what economists call externalities (in
other words, they make the decisions, but somebody else gets to actually pay
for the choices made).





Re: Getting DSL at your datacenter for OOB

2007-11-08 Thread S. Ryan


I don't understand why stand alone (naked) DSL is so hard to get in 
non-Qwest territory.  Qwest will provision one no questions asked or needed.


Alex Pilosov wroteth on 11/7/2007 11:15 PM:

On Wed, 7 Nov 2007, David Ulevitch wrote:


We had a great experience doing this with Sonic.net at PAIX in Palo Alto
but have had no success at our other sites. (Sonic.net isn't a national
DSL provider)

Has anyone found providers who can provision DSL circuits at: EQNX ASH,
the MMR at 111 8th, and the Westin in Seattle?  Speakeasy, after trying
valiantly, finally just gave up saying they just couldn't make it
happen.

It's not rocket science. You order POTS line from the LEC. Then you order
DSL from your favorite shared-line DSL provider on that POTS line. 

Trying to get non-lineshared-dsl might be a challenge. 


However, I recommend POTS + DSL, for additional OOB-ness, you can plug
your DSL modem into the OOB ethernet and your analog modem into OOB serial
network.

fwiw, we are providing dsl to 111 8th MMR, the one running the free wifi
there :)


-alex [not posting as mlc anything]





Re: 240/4 (MLC NOTE)

2007-10-19 Thread S. Ryan


Did you all miss this post?

Thanks.

Alex Pilosov wroteth on 10/18/2007 3:26 PM:
Guys, this thread has gone over 50 posts, and doesn't seem to want to end. 


By now, everyone has had a chance to advance their argument (at least
once), and we are just going in circles, increasing noise and not
contributing to signal.

I'd like to summarize arguments advanced - and if you don't have something
new (not listed here) to say, can you please avoid posting to this thread?

If you disagree with me, please take it to nanog-futures.

Summary of arguments:

In favor of experimental use only:
Alain Durand: at your own risk, this stuff can blow up your network

In favor of private use: 
Randy Bush: if it works for you, why mark it experimental

Dillon: why shouldn't people use it if they can

In favor of no use at all:
Joe Greco: it doesn't work now (today) on current-generation OSes, there
is no chance to get it to work in any shape of form by the time v4 space
is exhausted.
Steve Wilcox: it will never work

Mixed:
Daniel Senie: Allocate some as private, reserve rest as 'allocatable' once 
vendors get the gear fixed to accomodate those who use as private


Additional points:
David Ulevitch: If it is ever designated rfc1918, it cannot ever become 
public.


Many: It will buy us some time before v4 address space is 
exhausted, and much less painful than v6 deployment


Many: Old gear cannot be v6-enabled, but it can be 240-enabled

Dillon: This is not our decision, this is IETF/IANA decision.

-alex [mlc chair]





Re: wanted: offshore hosting

2007-10-09 Thread S. Ryan


Uh, Australia?

Joe Abley wroteth on 10/9/2007 1:09 PM:



On 9-Oct-2007, at 1553, [EMAIL PROTECTED] wrote:


So, I'd like to rent a box somewhere outside of the US, for geographic
redundancy and other reasons.


[...]


I'd prefer if they spoke English, but weren't in the UK or US.  I
could deal with it if they only spoke Spanish.


Lots of options in Canada :-) Or is that not far away enough for you?


Joe





Re: Carrier outage?

2007-09-07 Thread S. Ryan


I suppose it depends on the 'type' of outage and the type of traffic the 
voice conferencing utilizes.


If it's some strange off the wall protocol or something, I suppose it 
would have only affected a small portion of people and if it happened on 
a carrier like Verizon or Qwest or something, I suppose they fit the 
bill for 'major carrier.'


Although I would agree, I would demand answers too but they may be hard 
to get depending on circumstances.


Douglas K. Fischer wroteth on 9/7/2007 3:43 PM:

One of our voice conferencing vendors had an significant outage last
week, and pinned the blame on a major US carrier outage that affected
telco resources throughout the United States. Any way to independently
corroborate this claim? I would imagine news of such a major carrier
outage would have reached this or another operator's group (and I didn't
see anything on this list about one). I'm not saying they're lying,
but I like to check out such claims to ensure my vendors are being
honest and up front and not trying to pass the buck.

Naturally the vendor did not say _which_ carrier had the outage.

Any info or guidance as to where I should be looking for info?

Many thanks,

Doug




Re: Verizon was Re: Netops list

2007-03-28 Thread S. Ryan


I hate suggesting to a customer plugging in a computer straight to the 
DSL modem because a lot of times, especially at a business location, 
it's difficult.


However, 9 times out of 10 if you put a little effort into finding the 
DSL modem, it's usually not 'too difficult' to then unplug the cable and 
then plug a cable from the modem into a laptop.


If it's so difficult you can't do this, whoever placed the modem there 
to begin with ought to have their ass kicked.


Steve Sobol wroteth on 3/28/2007 3:57 PM:

On Wed, 28 Mar 2007, Jared Mauch wrote:


I need to rewrite the code for it to kill off various service
spammers.  It'd be nice if I didn't have to blacklist some lame
french isp subnet for being infected with these owned/botted hosts.

It may not be up to date due to this.  Perhaps i'll find some
time in the near future to work on this instead of bowling on the wii ;)


Well, in that case, if anyone is reading from Verizon... I have serious 
routing issues from a Verizon Business DSL line in Roslyn, NY to a 
client's corporate office in San Diego. Lots of timeouts and horrendous 
reply times, some close to 500ms. The delays all seem to be within 
Verizon's network (verizon-gni.net).


Verizon Online will not open a routing ticket for me without requiring 
the client to tear down their current setup just to plug a computer 
directly into the DSL. A few VOL techies have confirmed that there seems 
to be a routing problem, not a DSL problem (duh, the circuit is fine, they 
have no issues getting to most Internet sites) but if they don't follow 
the stated policy they risk getting fired.


I'm just trying to escalate to someone who won't require me to run a 
battery of tests on a DSL circuit that I know to be working properly. 
Getting access to the DSL modem and plugging a computer in, due to the 
layout of the Roslyn location, is not practical at all.


Thanks in advance.



Re: Possibly OT, definately humor. rDNS is to policy set by federal law.

2007-03-15 Thread S. Ryan


Typical SORBS behavior.  While this guy can demand all he wants, doesn't 
mean he will get what he wants or that he's right or wrong.


Personally, we gave up using SORBS because of it's very high 
false-positive ratio and we got tired of hearing customers who were 
upset because they didn't get their airline tickets, hotel reservations, 
or someone in the family was hurt and they missed the email.  Fact of 
the matter is, whether Yahoo! has an SMTP server that 'is spewing SPAM 
according to SORBS..' or not, blanket screwing over everyone else in the 
same range which SORBS does -- is crap.  Customers found it to be crap 
and I got tired of justifying it.


Very hard to justify when someone mails a customer and 50 other people 
and only *my* customers were rejected due to SORBS.


Ditched SORBS and the customers couldn't be happier.

If I were this guy, I wouldn't care.  I'd complain to anyone sending him 
a SORBS failure about all the other *important* mail they're missing and 
prevent their SORBS usage and educate them the harm SORBS is doing.


Thanks for the OT post though.  It gave me my chance to RANT.

Regards,

SR

Matthew Sullivan wroteth on 3/15/2007 2:28 PM:


Could be considered off-topic because it is humor.

I guess a lot of US network operators are going to have to change their 
DNS entries because apparently the rDNS policies are now set by federal 
law.


http://www.au.sorbs.net/~matthew/funny/rDNS-set-by-federal-law.txt

Regards,

Mat





Re: Possibly OT, definately humor. rDNS is to policy set by federal law.

2007-03-15 Thread S. Ryan


Nothing is wrong with what he posted.  The guy is a moron.  However, I 
was taking my 15 min of fame to jab at SORBS policy of listing people on 
their respective lists.  It's dysfunctional and broken, but that again 
is just my opinion.


Oh and, of course publicly humiliating the guy is certainly not that 
cool.  However, while it's not really above me to do the same, he could 
have removed the email address so spammers aren't adding to that guys 
list of problems.


Anyway, don't mind me.  I just wanted to add to the off-topic drivel Mat 
posted since I can't stand SORBS. :


Steve Sobol wroteth on 3/15/2007 7:31 PM:

On Thu, 15 Mar 2007, S. Ryan wrote:

 
Typical SORBS behavior.  While this guy can demand all he wants, doesn't 
mean he will get what he wants or that he's right or wrong.


What's wrong with what Mat posted? The guy claiming DNS is regulated by 
federal law is an idiot. Not that I always agree with what Mat says, but 
the guy's claims are obviously and patently false. The claims, in fact, 
are so ridiculous that I tend to think he's making them to weasel out of 
solving the problem that got him listed in the first place. People doing 
that *deserve* to be publically ridiculed. 

When I talk to Mat I generally have no problems having a civil and 
productive discussion with him. But I don't start out with an attitude, 
and I don't cook up absurd stories to try to get out of fixing my spam 
problem. (Not that I have one, but if I did, I'd not try to weasel out of 
fixing it.)
 
Personally, we gave up using SORBS because of it's very high 
false-positive ratio 


YMMV; at $DAYJOB we don't seem to have the same problem.

Disclaimer: My opinions, not my boss's, etc.



Re: Microsoft Corporate Postmaster Contact?

2006-12-18 Thread S. Ryan


I don't think it should ever be acceptable to have to 'sign up' to 
report a security/network problem.


Steve Sobol wroteth on 12/18/2006 3:10 PM:

On Mon, 18 Dec 2006, Jay Stewart wrote:


This may not be much of a help, but can be a good resource for data when
dealing with mail issues regarding MS.

https://postmaster.live.com/snds/index.aspx

Of course, you need a Valid MSN passport for registration. . . . . sigh. .


sigh...? Sign up for a free Windows Live Mail (Hotmail) account, and
bingo, you have a Passport login. Hardly a show-stopper. 



Comcast mail folks

2006-12-12 Thread S. Ryan


Any Comcast mail admins around?  If they could kindly contact me off 
list I would greatly appreciate it!


Thanks!


Charter.net contact?

2006-11-10 Thread S. Ryan


Any Charter.net mail admins around?  I'd love to hear from one.

Regards,

Steve


Re: Yahoo! Mail Servers

2006-11-09 Thread S. Ryan


I've filled it out and have yet to hear back as well.

chuck goolsbee wroteth on 11/9/2006 2:46 PM:


At 5:49 PM -0800 11/5/06, chuck goolsbee wrote:

At 12:29 PM -0800 11/4/06, Dave Mitchell wrote:

number of emails and being traffic shaped. To have your legitimate
mailservers added to a white list, please refer to the following info.

http://help.yahoo.com/help/us/mail/defer/defer-06.html



I've filled in the form. And I'm pretty sure this is the second or 
third time I've done so.







-dave

p.s. Chuck, must be 'game on' in hell twice since Petach and I both work
for Yahoo. :)


I have my whistle  skates, but won't drop the puck until my yahoo.com 
message backlogs sink to single digits, and/or a human being from 
yahoo!mail contacts me directly via the methods I outlined in the 
above referenced form.


Just to follow up, six days has passed and other than one auto-reply 
promising:


At 10:38 PM -0800 11/4/06, Yahoo! Customer Support wrote:

Thank you for contacting Yahoo! Customer Care to answer your question. A
support representative will get back to you within 48 hours regarding
your issue.



I haven't heard a peep from any human being at Yahoo. Has anyone else 
that filled in the placeb^X^X^X^X form heard back from them? Beuller?




--chuck






mac.com contacts?

2006-11-08 Thread S. Ryan


Any mac.com folks around?  Please drop me a note.

Thank you.


Any aspadmin.com people here?

2006-11-02 Thread S. Ryan


Any aspadmin.com mail folks on here?  Please contact me offlist.  It's 
regarding one of your MX's.


Many thanks,

SR


Earthlink people? - 207.69.195.103

2006-10-24 Thread S. Ryan


Any Earthlink mail admins around?  This server - 207.69.195.103 - has 
been on SORBS for some time now and I can't get any response from normal 
channels at Earthlink.  A lot of your customers end up using that 
outgoing mail server and anyone that uses SORBS obviously may be 
blocking them.. and your customers are frustrated as well as mine that 
can't receive mail due to your SORBS listing.


Thank you,

SR


Re: Outages mailing list

2006-10-02 Thread S. Ryan


You're right, it'll probably never happen.  I do find when I am upfront 
and honest with our customers, they enjoy it and act far less irritated 
than giving them what the company would prefer and that is 'we're down, 
sorry, it'll be down for xx amount of time..'


Personally, if my ISP had issues and they were up front with me coupled 
with the fact I know shit happens, it wouldn't really bother me.  If 
they said 'we'll be back up in x minutes..' I might start to think they 
just are incompetent.


Honesty goes a long ways.  I know of a few local ISP's, Eskimo North 
being one of them that maintains an outage list and their customers love it.


The ISP I work at doesn't do this.  You get a standard mundane answer, 
unless I answer the phone. :


Regards,

SR

Scott Weeks wroteth on 9/29/2006 5:04 PM:

- Original Message Follows -
From: virendra rode // [EMAIL PROTECTED]

Scott Weeks wrote:

- Original Message Follows -
From: virendra rode // [EMAIL PROTECTED]


Ideally (if I have better luck) I would like to get
providers to direct outage notices to this list. All
that 


That's not going to happen.  Providers don't want that
stuff public.  Makes 'em look bad...



I'm sure they love FCC for that :-)


It depends on what type of providers you're talking about. 
Even with ILECs, there're regulated (FCC reportable) and
unregulated (not required to report to the FCC) services. 
You'll never get providers to say to your list, Yep, we had

problems.  Here's the list of them.  It'll never happen.




..you may I'm a dreamer but I'm not the only one :-)


Maybe if I had a beer I'd be a dreamer and that'd make
sense...
scott





Re: Outages mailing list

2006-09-29 Thread S. Ryan


That's another debate entirely.  Last I checked, the mail I get in my 
inbox I consider mine and thus, I will do as I please with it. 
Including re-posting if I want. :


Hmm.. I say forward it along!

Rick Kunkel wroteth on 9/29/2006 1:45 PM:

I thought about cutting and pasting verbatim the notification I got from
InterNAP, but then noticed the The contents of this email message are
confidential and proprietary blurb at the end, and thought better of it,
even though they weren't to blame...

Rick

On Fri, 29 Sep 2006, Scott Weeks wrote:


- Original Message Follows -
From: virendra rode // [EMAIL PROTECTED]


Ideally (if I have better luck) I would like to get
providers to direct outage notices to this list. All that


That's not going to happen.  Providers don't want that stuff
public.  Makes 'em look bad...

scott










Re: comast email issues, who else has them?

2006-09-07 Thread S. Ryan




Christopher L. Morrow wroteth on 9/6/2006 5:11 PM:


On Wed, 6 Sep 2006, Stephen Sprunk wrote:

Because Comcast's tools are broken and when other mail admins or even
their own customers call them on it, they're not even competent enough
to understand the complaint and refuse to escalate?


I hate to say this, and get involved in the melee, but... Perhaps the
problem is that for an average customer service employee there are 1000
calls about something meaningless and not-wrong and only 1 call about
something truly wrong? So escalating every problem that seems even half
baked isn't an option?


You're probably right.  However, if someone called my place of 
employment (a small local ISP) and complained followed by quite a few 
others, I would at least escalate the issue so someone higher than me 
can check out logs, connectivity, etc.. things I don't have access too 
to make sure there isn't a problem.


What is unfortunate is the fact that this generally doesn't happen.  You 
get lots of calls and Tier I does the obvious and it works and works on 
those others that call that the issue must be them and it's case closed 
and nothing gets escalated.  It's even worse of the problem gets 
seemingly solved and the customer doesn't call back for quite a while.. 
gives the appearance all is well even though it truly is not.




Perhaps some of the comcast folks reading might take a better/harder look
at their customer service tickets and do a 'better' job (note I'm not even
half of a comcast customer so I'm not sure that there even IS a
problem...) on this issue?


Most ISP's could do a better job.  The last ISP I worked at utilized RT 
for their support.  I think a strong ticketing system and using that 
ticketing system to it's full potential would go a long way in getting 
things solved faster as well as being able to see trends that could then 
get escalated without lots of pissed off people having to call and bitch 
whine and moan before escalation happens.  You could easily see an issue 
with a properly setup ticketing system such as RT.




In general blaming the first level tech for something isn't going to get
anyone anywhere near a solution. Perhaps Sean's actually saying: The
right tool is to use another provider? even though Steven's thought is
that the 'other provider' is in the same boat of clue :(


... good point.  It may not even be the techs fault on any tier level. 
It might be company policy, unfortunately.









Re: SORBS Contact

2006-08-08 Thread S. Ryan


Even worse if your ISP uses it and demands you ask the 'offender' to get 
'themselves' removed.




Michael Nicks wroteth on 8/8/2006 7:27 AM:


Sad state of affairs when looney people dictate which IPs are good and 
bad.


-Michael

Brian Boles wrote:

Can someone from SORBS contact me offlist if they are on here

My most recent allocation from ARIN turned out to be dirty IP's, and 
I'm having trouble getting them removed following the steps on their 
website (no action on tickets opened).


64.79.128.0/20 http://64.79.128.0/20

Brian Boles
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]







Re: SORBS Contact

2006-08-08 Thread S. Ryan


Someone is providing you transit.. what gives? :)

Matthew Sullivan wroteth on 8/8/2006 4:33 PM:

Mime-Version: 1.0
Content-Transfer-Encoding: 7bit
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Michael Nicks wrote:
Sad state of affairs when looney people dictate which IPs are good 
and bad.
Sad state of affairs when ISPs are still taking money from spammers and 
providing transit to known criminal organisations.



/ Mat





noc11.net abuse contact

2006-08-04 Thread S. Ryan


Nothing on their website and their abuse / [EMAIL PROTECTED] seems to be 
refusing mail.


Anyone from noc11.net on this list?  If so, please hit me off list.

Thank you.


Qwest Long Distance Network

2006-07-21 Thread S. Ryan


Perhaps not the best place to ask, but I thought I would try.

Anyone know or have more information on the Qwest 14-State LD Network 
Outage?


It's been going on for the better part of this morning.

At times, can not call LD from the Qwest network, nor can anyone call 
into the Qwest network.