Re: Re[6]: Disney+ Geolocation (again)

2020-11-22 Thread Hernan Moguilevsky 
It seems that h...@disneyplus.com actually works.

Regards.

El El sáb, 21 nov. 2020 a la(s) 13:52, Mike Hammett 
escribió:

> Jeff,
>
> I think this is another example of the disconnect between technical teams
> and support teams at consumer-facing organizations. Consumer-facing support
> often can't find their way out of a wet paper bag on consumer-related
> issues, much less on network issues.
>
> I think the community's impression so far is that the advised avenues are
> insufficient to actually solve anything. Since this message, there seems to
> have been more than one attempt to resolve these types of problems via that
> link without success. The support site linked to also has rather sparse
> information regarding how to solve these types of issues.
>
>
>
> -
> Mike Hammett
> Intelligent Computing Solutions <http://www.ics-il.com/>
> <https://www.facebook.com/ICSIL>
> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb>
> <https://www.linkedin.com/company/intelligent-computing-solutions>
> <https://twitter.com/ICSIL>
> Midwest Internet Exchange <http://www.midwest-ix.com/>
> <https://www.facebook.com/mdwestix>
> <https://www.linkedin.com/company/midwest-internet-exchange>
> <https://twitter.com/mdwestix>
> The Brothers WISP <http://www.thebrotherswisp.com/>
> <https://www.facebook.com/thebrotherswisp>
> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
> --
> *From: *"Jeff Mansukhani" 
> *To: *"Brian Turnbow" , "Mike Hammett" ,
> j...@imaginenetworksllc.com
> *Cc: *nanog@nanog.org
> *Sent: *Friday, November 20, 2020 5:29:48 PM
> *Subject: *Re[6]: Disney+ Geolocation (again)
>
>
> Yes, per the support team, ISP and end-users would go throuh the same
> initial point of contact to report issue so they may properly track and
> redirect as appropriate.  Thank you.
>
> -- Original Message --
> From: "Brian Turnbow" 
> To: "Jeff Mansukhani" ; "Mike Hammett" <
> na...@ics-il.net>; "j...@imaginenetworksllc.com" <
> j...@imaginenetworksllc.com>
> Cc: "nanog@nanog.org" 
> Sent: 11/20/2020 11:32:45 AM
> Subject: Re: Re[4]: Disney+ Geolocation (again)
>
> Hi Jeff
> That seems to be oriented twords end users, not isps.
> Are you suggesting that isps call/chat customer service?
> So there Is no noc to noc services available?
>
> When I opened a chat saying that i was writing from an ISP the response
> was  What Is an ISP?
>
> Thanks
> Brian
>
>
> Brian Turnbow
> --
> *Da:* Jeff Mansukhani 
> *Inviato:* venerdì 20 novembre 2020 20:17
> *A:* Brian Turnbow; Mike Hammett; j...@imaginenetworksllc.com
> *Cc:* nanog@nanog.org
> *Oggetto:* Re[4]: Disney+ Geolocation (again)
>
> HI all,
>
> Sorry there is a misunderstanding.  Requests for Disney+ should go via
> https://help.disneyplus.com/csp instead.  Please kindly remove from your
> documentation and do not email  thse two @disneystreaming.com email
> addresses.
>
> Thank you
>
> J
>
> -- Original Message --
> From: "Brian Turnbow via NANOG" 
> To: "Mike Hammett" 
> Cc: "nanog@nanog.org" 
> Sent: 11/16/2020 8:12:29 AM
> Subject: RE: Re[2]: Disney+ Geolocation (again)
>
> Hi Mike,
>
>
>
> You may want to add
>
> technical operations services team techops-servi...@disneystreaming.com
>
>
>
> We wrote to the  distribution address and they replied forwarding it to
> services
>
>
>
> Brian
>
>
>
> *From:* NANOG  *On Behalf Of *Mike
> Hammett
> *Sent:* Friday, November 13, 2020 7:25 PM
> *To:* Jeff Mansukhani 
> *Cc:* Nanog@nanog.org
> *Subject:* Re: Re[2]: Disney+ Geolocation (again)
>
>
>
> I updated our page.  :-)
>
>
>
> -
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
>
> Midwest-IX
> http://www.midwest-ix.com
>
>
> --
>
> *From: *"Jeff Mansukhani" 
> *To: *"Seth Mattinen" , Nanog@nanog.org
> *Sent: *Thursday, November 12, 2020 5:49:40 PM
> *Subject: *Re[2]: Disney+ Geolocation (again)
>
> Specifically for Network Operators, you may email
> techops-distribut...@disneystreaming.com for technical issues relating
> to Disney+.  Hope this helps.
>
> Thanks
>
> J
>
>
>
>
>
> --
HM

Re: Re[6]: Disney+ Geolocation (again)

2020-11-21 Thread Mike Hammett 
Jeff, 


I think this is another example of the disconnect between technical teams and 
support teams at consumer-facing organizations. Consumer-facing support often 
can't find their way out of a wet paper bag on consumer-related issues, much 
less on network issues. 


I think the community's impression so far is that the advised avenues are 
insufficient to actually solve anything. Since this message, there seems to 
have been more than one attempt to resolve these types of problems via that 
link without success. The support site linked to also has rather sparse 
information regarding how to solve these types of issues. 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 

- Original Message -

From: "Jeff Mansukhani"  
To: "Brian Turnbow" , "Mike Hammett" , 
j...@imaginenetworksllc.com 
Cc: nanog@nanog.org 
Sent: Friday, November 20, 2020 5:29:48 PM 
Subject: Re[6]: Disney+ Geolocation (again) 


Yes, per the support team, ISP and end-users would go throuh the same initial 
point of contact to report issue so they may properly track and redirect as 
appropriate. Thank you. 


-- Original Message -- 
From: "Brian Turnbow" < b.turn...@twt.it > 
To: "Jeff Mansukhani" < j...@mansukhani.net >; "Mike Hammett" < 
na...@ics-il.net >; " j...@imaginenetworksllc.com " < 
j...@imaginenetworksllc.com > 
Cc: " nanog@nanog.org " < nanog@nanog.org > 
Sent: 11/20/2020 11:32:45 AM 
Subject: Re: Re[4]: Disney+ Geolocation (again) 






Hi Jeff 
That seems to be oriented twords end users, not isps. 
Are you suggesting that isps call/chat customer service? 
So there Is no noc to noc services available? 


When I opened a chat saying that i was writing from an ISP the response was 
 What Is an ISP? 


Thanks 
Brian 





Brian Turnbow 


Da: Jeff Mansukhani < j...@mansukhani.net > 
Inviato: venerdì 20 novembre 2020 20:17 
A: Brian Turnbow; Mike Hammett; j...@imaginenetworksllc.com 
Cc: nanog@nanog.org 
Oggetto: Re[4]: Disney+ Geolocation (again) 





HI all, 



Sorry there is a misunderstanding. Requests for Disney+ should go via 
https://help.disneyplus.com/csp instead. Please kindly remove from your 
documentation and do not email thse two @disneystreaming.com email addresses. 


Thank you 


J 


-- Original Message -- 
From: "Brian Turnbow via NANOG" < nanog@nanog.org > 
To: "Mike Hammett" < na...@ics-il.net > 
Cc: " nanog@nanog.org " < nanog@nanog.org > 
Sent: 11/16/2020 8:12:29 AM 
Subject: RE: Re[2]: Disney+ Geolocation (again) 






Hi Mike, 

You may want to add 
technical operations services team techops-servi...@disneystreaming.com 

We wrote to the distribution address and they replied forwarding it to services 

Brian 




From: NANOG < nanog-bounces+b.turnbow=twt...@nanog.org > On Behalf Of Mike 
Hammett 
Sent: Friday, November 13, 2020 7:25 PM 
To: Jeff Mansukhani < j...@mansukhani.net > 
Cc: Nanog@nanog.org 
Subject: Re: Re[2]: Disney+ Geolocation (again) 


I updated our page. :-) 



- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 

Midwest-IX 
http://www.midwest-ix.com 

- Original Message -


From: "Jeff Mansukhani" < j...@mansukhani.net > 
To: "Seth Mattinen" < se...@rollernet.us >, Nanog@nanog.org 
Sent: Thursday, November 12, 2020 5:49:40 PM 
Subject: Re[2]: Disney+ Geolocation (again) 

Specifically for Network Operators, you may email 
techops-distribut...@disneystreaming.com for technical issues relating 
to Disney+. Hope this helps. 

Thanks 

J

Re[6]: Disney+ Geolocation (again)

2020-11-20 Thread Jeff Mansukhani 
Yes, per the support team, ISP and end-users would go throuh the same initial 
point of contact to report issue so they may properly track and redirect as 
appropriate.  Thank you.

-- Original Message --
From: "Brian Turnbow" mailto:b.turn...@twt.it>>
To: "Jeff Mansukhani" mailto:j...@mansukhani.net>>; "Mike 
Hammett" mailto:na...@ics-il.net>>; 
"j...@imaginenetworksllc.com" 
mailto:j...@imaginenetworksllc.com>>
Cc: "nanog@nanog.org" 
mailto:nanog@nanog.org>>
Sent: 11/20/2020 11:32:45 AM
Subject: Re: Re[4]: Disney+ Geolocation (again)

Hi Jeff
That seems to be oriented twords end users, not isps.
Are you suggesting that isps call/chat customer service?
So there Is no noc to noc services available?

When I opened a chat saying that i was writing from an ISP the response was 
 What Is an ISP?

Thanks
Brian


Brian Turnbow

Da: Jeff Mansukhani mailto:j...@mansukhani.net>>
Inviato: venerdì 20 novembre 2020 20:17
A: Brian Turnbow; Mike Hammett; 
j...@imaginenetworksllc.com
Cc: nanog@nanog.org
Oggetto: Re[4]: Disney+ Geolocation (again)

HI all,

Sorry there is a misunderstanding.  Requests for Disney+ should go via 
https://help.disneyplus.com/csp instead.  Please kindly remove from your 
documentation and do not email  thse two @disneystreaming.com email addresses.

Thank you

J

-- Original Message --
From: "Brian Turnbow via NANOG" mailto:nanog@nanog.org>>
To: "Mike Hammett" mailto:na...@ics-il.net>>
Cc: "nanog@nanog.org" 
mailto:nanog@nanog.org>>
Sent: 11/16/2020 8:12:29 AM
Subject: RE: Re[2]: Disney+ Geolocation (again)

Hi Mike,

You may want to add
technical operations services team 
techops-servi...@disneystreaming.com

We wrote to the  distribution address and they replied forwarding it to services

Brian

From: NANOG 
mailto:nanog-bounces+b.turnbow=twt...@nanog.org>>
 On Behalf Of Mike Hammett
Sent: Friday, November 13, 2020 7:25 PM
To: Jeff Mansukhani mailto:j...@mansukhani.net>>
Cc: Nanog@nanog.org
Subject: Re: Re[2]: Disney+ Geolocation (again)

I updated our page.  :-)


-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com

Midwest-IX
http://www.midwest-ix.com


From: "Jeff Mansukhani" mailto:j...@mansukhani.net>>
To: "Seth Mattinen" mailto:se...@rollernet.us>>, 
Nanog@nanog.org
Sent: Thursday, November 12, 2020 5:49:40 PM
Subject: Re[2]: Disney+ Geolocation (again)

Specifically for Network Operators, you may email
techops-distribut...@disneystreaming.com
 for technical issues relating
to Disney+.  Hope this helps.

Thanks

J