AD account - weird problem
Greetings! I got an emergency call MON regarding one of my users (a poison center agent). She was unable to log into any of the workstations in our network. Other agents were able to log into her primary workstation. She was getting the usual error that the password was incorrect (and to check the CapsLock key). I used ADUC from my workstation to reset her password. Still no access... I tried ADUC from two different domain controllers, and tried setting different passwords. Still no access... I also checked her account properties. The login hours were set to full access, 168 hours per week. The account is not locked. Domain is Windows 2003 Native (not R2). Workstations are all WinXP Pro SP3. Before I bring out the big artillery (delete her account, re-create it, and then re-assign permissions to all her files, shares, etc), what else to check? Thanks... -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA® 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals® (ASPCA ®) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: AD account - weird problem
The event logs on the workstation(s) and DCs for one... Shook From: richardmccl...@aspca.org [mailto:richardmccl...@aspca.org] Sent: Tuesday, June 01, 2010 8:54 AM To: NT System Admin Issues Subject: AD account - weird problem Greetings! I got an emergency call MON regarding one of my users (a poison center agent). She was unable to log into any of the workstations in our network. Other agents were able to log into her primary workstation. She was getting the usual error that the password was incorrect (and to check the CapsLock key). I used ADUC from my workstation to reset her password. Still no access... I tried ADUC from two different domain controllers, and tried setting different passwords. Still no access... I also checked her account properties. The login hours were set to full access, 168 hours per week. The account is not locked. Domain is Windows 2003 Native (not R2). Workstations are all WinXP Pro SP3. Before I bring out the big artillery (delete her account, re-create it, and then re-assign permissions to all her files, shares, etc), what else to check? Thanks... -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA(r) 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.orghttp://www.aspca.org/ The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals(r) (ASPCA(r)) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: AD account - weird problem
Are you able to test her access? IE: Log in as her and verify that the problem is not user related? Thanks, Jeff Cain Technical Support Analyst Sunbelt Software Email: supp...@sunbeltsoftware.commailto:supp...@sunbeltsoftware.com Voice: 1-877-673-1153 Fax: 1-727-562-5199 Web: http://www.sunbeltsoftware.comhttp://www.sunbeltsoftware.com/ Physical Address: 33 N Garden Ave Suite 1200 Clearwater, FL 33755 United States If you do not want further email from us, please forward this message to listmana...@sunbelt-software.commailto:listmana...@sunbelt-software.com with the word 'unsubscribe' in the subject of your email. Helpful Sunbelt Software Links: Knowledge Basehttp://support.sunbeltsoftware.com/ Open a New Support Tickethttp://www.sunbeltsoftware.com/Support/Contact/ Sunbelt Software Product Support Communitieshttp://www.sunbeltsoftware.com/communities/ From: richardmccl...@aspca.org [mailto:richardmccl...@aspca.org] Sent: Tuesday, June 01, 2010 8:54 AM To: NT System Admin Issues Subject: AD account - weird problem Greetings! I got an emergency call MON regarding one of my users (a poison center agent). She was unable to log into any of the workstations in our network. Other agents were able to log into her primary workstation. She was getting the usual error that the password was incorrect (and to check the CapsLock key). I used ADUC from my workstation to reset her password. Still no access... I tried ADUC from two different domain controllers, and tried setting different passwords. Still no access... I also checked her account properties. The login hours were set to full access, 168 hours per week. The account is not locked. Domain is Windows 2003 Native (not R2). Workstations are all WinXP Pro SP3. Before I bring out the big artillery (delete her account, re-create it, and then re-assign permissions to all her files, shares, etc), what else to check? Thanks... -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA(r) 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.orgmailto:richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.orghttp://www.aspca.org/ The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals(r) (ASPCA(r)) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: AD account - weird problem
Keyboard got a stuck key? That happens a lot here On 1 June 2010 13:53, richardmccl...@aspca.org wrote: Greetings! I got an emergency call MON regarding one of my users (a poison center agent). She was unable to log into any of the workstations in our network. Other agents were able to log into her primary workstation. She was getting the usual error that the password was incorrect (and to check the CapsLock key). I used ADUC from my workstation to reset her password. Still no access... I tried ADUC from two different domain controllers, and tried setting different passwords. Still no access... I also checked her account properties. The login hours were set to full access, 168 hours per week. The account is not locked. Domain is Windows 2003 Native (not R2). Workstations are all WinXP Pro SP3. Before I bring out the big artillery (delete her account, re-create it, and then re-assign permissions to all her files, shares, etc), what else to check? Thanks... -- Richard D. McClary Systems Administrator, Information Technology Group *ASPCA®* 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 *www.aspca.org* http://www.aspca.org/ The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals® (ASPCA ®) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. -- On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: AD account - weird problem
Bad keyboard? From: richardmccl...@aspca.org [mailto:richardmccl...@aspca.org] Sent: Tuesday, June 01, 2010 7:54 AM To: NT System Admin Issues Subject: AD account - weird problem Greetings! I got an emergency call MON regarding one of my users (a poison center agent). She was unable to log into any of the workstations in our network. Other agents were able to log into her primary workstation. She was getting the usual error that the password was incorrect (and to check the CapsLock key). I used ADUC from my workstation to reset her password. Still no access... I tried ADUC from two different domain controllers, and tried setting different passwords. Still no access... I also checked her account properties. The login hours were set to full access, 168 hours per week. The account is not locked. Domain is Windows 2003 Native (not R2). Workstations are all WinXP Pro SP3. Before I bring out the big artillery (delete her account, re-create it, and then re-assign permissions to all her files, shares, etc), what else to check? Thanks... -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA(r) 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org http://www.aspca.org/ The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals(r) (ASPCA(r)) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: AD account - weird problem
Disable the account, get coffee...then re-enable it. I have had a few here and there do what you describe and that fixes it. From: richardmccl...@aspca.org [mailto:richardmccl...@aspca.org] Sent: Tuesday, June 01, 2010 7:54 AM To: NT System Admin Issues Subject: AD account - weird problem Greetings! I got an emergency call MON regarding one of my users (a poison center agent). She was unable to log into any of the workstations in our network. Other agents were able to log into her primary workstation. She was getting the usual error that the password was incorrect (and to check the CapsLock key). I used ADUC from my workstation to reset her password. Still no access... I tried ADUC from two different domain controllers, and tried setting different passwords. Still no access... I also checked her account properties. The login hours were set to full access, 168 hours per week. The account is not locked. Domain is Windows 2003 Native (not R2). Workstations are all WinXP Pro SP3. Before I bring out the big artillery (delete her account, re-create it, and then re-assign permissions to all her files, shares, etc), what else to check? Thanks... -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA(r) 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.orgmailto:richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.orghttp://www.aspca.org/ The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals(r) (ASPCA(r)) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: AD account - weird problem
Hi Richard, Unless she insisted on taking her keyboard with her to all the other workstations, I think we can rule out a sticky or bad keyboard! Have you tried logging on as the user yourself after having reset her password, rather than relying on her saying it does or doesn't work? I would be inclined to try that. Also, although it should explicitly say that the account has expired if it has, you should check that the account hasn't expired. Let us know how you get on, I'd be interested to find out what it was when you know... Cheers, Andrew On 1 June 2010 22:07, Maglinger, Paul pmaglin...@scvl.com wrote: Bad keyboard? *From:* richardmccl...@aspca.org [mailto:richardmccl...@aspca.org] *Sent:* Tuesday, June 01, 2010 7:54 AM *To:* NT System Admin Issues *Subject:* AD account - weird problem Greetings! I got an emergency call MON regarding one of my users (a poison center agent). She was unable to log into any of the workstations in our network. Other agents were able to log into her primary workstation. She was getting the usual error that the password was incorrect (and to check the CapsLock key). I used ADUC from my workstation to reset her password. Still no access... I tried ADUC from two different domain controllers, and tried setting different passwords. Still no access... I also checked her account properties. The login hours were set to full access, 168 hours per week. The account is not locked. Domain is Windows 2003 Native (not R2). Workstations are all WinXP Pro SP3. Before I bring out the big artillery (delete her account, re-create it, and then re-assign permissions to all her files, shares, etc), what else to check? Thanks... -- Richard D. McClary Systems Administrator, Information Technology Group *ASPCA®* 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals® (ASPCA ®) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. -- Kind regards, Andrew Levicki MCITP:EDST7/EMA/EA,MCSE,MCSA,MCP,CCNA,ITIL ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: AD account - weird problem
Richard, you said She was unable to log into any workstations on our network. This would rule out any local issues on her workstation. You did not mention if you had tried to log on as her. I've seen situations with users who only have to enter the password when logging in because no one else ever logs on to their PC. Over time the forget their login name and enter a wrong one when trying to log in. Alternatively, if someone logged into her PC as a local admin before her next login, she may not even know that she needs to change from a local to domain login. Try logging in as her yourself to eliminate user error. -- Bob Hartung Wisco Industries, Inc. 736 Janesville St. Oregon, WI 53575 Tel: (608) 835-3106 x215 Fax: (608) 835-7399 e-mail: bhartung(at)wiscoind.com _ From: James Rankin [mailto:kz2...@googlemail.com] To: NT System Admin Issues [mailto:ntsysad...@lyris.sunbelt-software.com] Sent: Tue, 01 Jun 2010 08:01:31 -0500 Subject: Re: AD account - weird problem Keyboard got a stuck key? That happens a lot here On 1 June 2010 13:53, richardmccl...@aspca.org wrote: Greetings! I got an emergency call MON regarding one of my users (a poison center agent). She was unable to log into any of the workstations in our network. Other agents were able to log into her primary workstation. She was getting the usual error that the password was incorrect (and to check the CapsLock key). I used ADUC from my workstation to reset her password. Still no access... I tried ADUC from two different domain controllers, and tried setting different passwords. Still no access... I also checked her account properties. The login hours were set to full access, 168 hours per week. The account is not locked. Domain is Windows 2003 Native (not R2). Workstations are all WinXP Pro SP3. Before I bring out the big artillery (delete her account, re-create it, and then re-assign permissions to all her files, shares, etc), what else to check? Thanks... -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA® 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals® (ASPCA®) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. -- On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: AD account - weird problem
Thanks to all... May never know the reason, but this morning (in the agent's absence) I reset the password yet again. This time I got on (as her) with no issues at all... Too bad she'll need her supervisor to tell her the new password (and how to change it again). Other than that, it is fixed. Again, thanks to all! -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA® 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals® (ASPCA ®) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. Bob Hartung bhart...@wiscoind.com wrote on 06/01/2010 08:19:19 AM: Richard, you said She was unable to log into any workstations on our network. This would rule out any local issues on her workstation. You did not mention if you had tried to log on as her. I've seen situations with users who only have to enter the password when logging in because no one else ever logs on to their PC. Over time the forget their login name and enter a wrong one when trying to log in. Alternatively, if someone logged into her PC as a local admin before her next login, she may not even know that she needs to change from a local to domain login. Try logging in as her yourself to eliminate user error. -- Bob Hartung Wisco Industries, Inc. 736 Janesville St. Oregon, WI 53575 Tel: (608) 835-3106 x215 Fax: (608) 835-7399 e-mail: bhartung(at)wiscoind.com From: James Rankin [mailto:kz2...@googlemail.com] To: NT System Admin Issues [mailto:ntsysad...@lyris.sunbelt-software.com] Sent: Tue, 01 Jun 2010 08:01:31 -0500 Subject: Re: AD account - weird problem Keyboard got a stuck key? That happens a lot here On 1 June 2010 13:53, richardmccl...@aspca.org wrote: Greetings! I got an emergency call MON regarding one of my users (a poison center agent). She was unable to log into any of the workstations in our network. Other agents were able to log into her primary workstation. She was getting the usual error that the password was incorrect (and to check the CapsLock key). I used ADUC from my workstation to reset her password. Still no access... I tried ADUC from two different domain controllers, and tried setting different passwords. Still no access... I also checked her account properties. The login hours were set to full access, 168 hours per week. The account is not locked. Domain is Windows 2003 Native (not R2). Workstations are all WinXP Pro SP3. Before I bring out the big artillery (delete her account, re-create it, and then re-assign permissions to all her files, shares, etc), what else to check? Thanks... -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA® 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals® (ASPCA®) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. -- On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
