Re: Need help deleting Virus Response Lab 2009 from daughter's computer

[Sharie Breaux]

Thanks - you answered my next question, which was whether it worked in safe
mode.

On Fri, Dec 5, 2008 at 12:02 PM, Michael B. Smith <
[EMAIL PROTECTED]> wrote:

>  I had to run Vipre in safe mode to get it to take care of the particular
> instance of it that was on my son's computer. But yes, it worked.
>
>
>
> Regards,
>
>
>
> Michael B. Smith, MCITP:SA,EMA/MCSE/Exchange MVP
>
> My blog: 
> http://TheEssentialExchange.com/blogs/michael<http://theessentialexchange.com/blogs/michael>
>
> I'll be at TEC'2009! http://www.tec2009.com/vegas/index.php
>
>
>
> *From:* David L Herrick [mailto:[EMAIL PROTECTED]
> *Sent:* Friday, December 05, 2008 11:52 AM
> *To:* NT System Admin Issues
> *Subject:* RE: Need help deleting Virus Response Lab 2009 from daughter's
> computer
>
>
>
> +1
>
>
>
> I believe Vipre will handle as well
>
>
>
> *From:* Martin Blackstone [mailto:[EMAIL PROTECTED]
> *Sent:* Friday, December 05, 2008 8:12 AM
> *To:* NT System Admin Issues
> *Subject:* RE: Need help deleting Virus Response Lab 2009 from daughter's
> computer
>
>
>
> That's what I would recommend.
>
>
>
> *From:* Michael Ross [mailto:[EMAIL PROTECTED]
> *Sent:* Friday, December 05, 2008 7:52 AM
> *To:* NT System Admin Issues
> *Subject:* RE: Need help deleting Virus Response Lab 2009 from daughter's
> computer
>
>
>
> Did you try malware bytes anti malware ?
>
>
>
> *From:* Sharie Breaux [mailto:[EMAIL PROTECTED]
> *Sent:* Friday, December 05, 2008 9:20 AM
> *To:* NT System Admin Issues
> *Subject:* Need help deleting Virus Response Lab 2009 from daughter's
> computer
>
>
>
> I have gotten rid of the icon on the task tray by running Spybot Search and
> Destroy in safe mode, but when I boot her computer up in normal mode, only a
> few of the icon's pictures appear and you can't get to the start menu.  You
> only receive the hour glass.  Something is running in the background.  Is
> there a tool you can run in safe mode that will delete this malware?
>
> Thanks!
> Sharie
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> This email and any attached files are confidential and intended solely for
> the intended recipient(s). If you are not the named recipient you should not
> read, distribute, copy or alter this email. Any views or opinions expressed
> in this email are those of the author and do not represent those of  Names
> in the News. Warning: Although precautions have been taken to make sure no
> viruses are present in this email, the company cannot accept responsibility
> for any loss or damage that arise from the use of this email or attachments.
>
>
>
>
>
>
>
>
>
>
>
>
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

Re: Need help deleting Virus Response Lab 2009 from daughter's computer

[Sharie Breaux]

I will try Vipre.  Thanks!

On Fri, Dec 5, 2008 at 11:52 AM, David L Herrick <[EMAIL PROTECTED]>wrote:

>  +1
>
>
>
> I believe Vipre will handle as well
>
>
>
> *From:* Martin Blackstone [mailto:[EMAIL PROTECTED]
> *Sent:* Friday, December 05, 2008 8:12 AM
> *To:* NT System Admin Issues
> *Subject:* RE: Need help deleting Virus Response Lab 2009 from daughter's
> computer
>
>
>
> That's what I would recommend.
>
>
>
> *From:* Michael Ross [mailto:[EMAIL PROTECTED]
> *Sent:* Friday, December 05, 2008 7:52 AM
> *To:* NT System Admin Issues
> *Subject:* RE: Need help deleting Virus Response Lab 2009 from daughter's
> computer
>
>
>
> Did you try malware bytes anti malware ?
>
>
>
> *From:* Sharie Breaux [mailto:[EMAIL PROTECTED]
> *Sent:* Friday, December 05, 2008 9:20 AM
> *To:* NT System Admin Issues
> *Subject:* Need help deleting Virus Response Lab 2009 from daughter's
> computer
>
>
>
> I have gotten rid of the icon on the task tray by running Spybot Search and
> Destroy in safe mode, but when I boot her computer up in normal mode, only a
> few of the icon's pictures appear and you can't get to the start menu.  You
> only receive the hour glass.  Something is running in the background.  Is
> there a tool you can run in safe mode that will delete this malware?
>
> Thanks!
> Sharie
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> This email and any attached files are confidential and intended solely for
> the intended recipient(s). If you are not the named recipient you should not
> read, distribute, copy or alter this email. Any views or opinions expressed
> in this email are those of the author and do not represent those of  Names
> in the News. Warning: Although precautions have been taken to make sure no
> viruses are present in this email, the company cannot accept responsibility
> for any loss or damage that arise from the use of this email or attachments.
>
>
>
>
>
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

Re: Need help deleting Virus Response Lab 2009 from daughter's computer

[Sharie Breaux]

I believe my son did, but that did not get all of it.  This virus has
disabled the windows installer, it is recognizing alot of the tools out
there so we have had to rename them to get them to run.  This is a very
nasty virus.  Thanks for the info, though.

On Fri, Dec 5, 2008 at 10:51 AM, Michael Ross <[EMAIL PROTECTED]> wrote:

>  Did you try malware bytes anti malware ?
>
>
>
> *From:* Sharie Breaux [mailto:[EMAIL PROTECTED]
> *Sent:* Friday, December 05, 2008 9:20 AM
> *To:* NT System Admin Issues
> *Subject:* Need help deleting Virus Response Lab 2009 from daughter's
> computer
>
>
>
> I have gotten rid of the icon on the task tray by running Spybot Search and
> Destroy in safe mode, but when I boot her computer up in normal mode, only a
> few of the icon's pictures appear and you can't get to the start menu.  You
> only receive the hour glass.  Something is running in the background.  Is
> there a tool you can run in safe mode that will delete this malware?
>
> Thanks!
> Sharie
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

Re: Need help deleting Virus Response Lab 2009 from daughter's computer

[Sharie Breaux]

Sorry everyone for not replying sooner, I was out of town.  I will give this
a try as well.

On Fri, Dec 5, 2008 at 10:31 AM, Martin Blackstone <[EMAIL PROTECTED]>wrote:

>  Google is your friend here.
>
> None of the standard AV / Antispyware tools is going to be of much help.
>
> I've had good luck with helping friends and colleagues by using this.
>
>
>
> http://www.bleepingcomputer.com/malware-removal/uninstall-antivirus-2009
>
>
>
>
>
> *From:* Sharie Breaux [mailto:[EMAIL PROTECTED]
> *Sent:* Friday, December 05, 2008 7:28 AM
> *To:* NT System Admin Issues
> *Subject:* Re: Need help deleting Virus Response Lab 2009 from daughter's
> computer
>
>
>
> Thanks for the info - I will give it a try.
>
> On Fri, Dec 5, 2008 at 10:26 AM, David Coffey <[EMAIL PROTECTED]>
> wrote:
>
> If you are able to maintain an internet connection you can try trendmicro
> housecalls.  This is free and I have used it on several occasions with very
> good success rates.
>
> Dave
>
>  - Original Message -
>
> *From:* Sharie Breaux <[EMAIL PROTECTED]>
>
> *To:* NT System Admin Issues 
>
> *Sent:* Friday, December 05, 2008 10:20 AM
>
> *Subject:* Need help deleting Virus Response Lab 2009 from daughter's
> computer
>
>
>
> I have gotten rid of the icon on the task tray by running Spybot Search and
> Destroy in safe mode, but when I boot her computer up in normal mode, only a
> few of the icon's pictures appear and you can't get to the start menu.  You
> only receive the hour glass.  Something is running in the background.  Is
> there a tool you can run in safe mode that will delete this malware?
>
> Thanks!
> Sharie
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

RE: Need help deleting Virus Response Lab 2009 from daughter's computer

[Michael B. Smith]

I had to run Vipre in safe mode to get it to take care of the particular
instance of it that was on my son's computer. But yes, it worked.

 

Regards,

 

Michael B. Smith, MCITP:SA,EMA/MCSE/Exchange MVP

My blog: http://TheEssentialExchange.com/blogs/michael

I'll be at TEC'2009! http://www.tec2009.com/vegas/index.php

 

From: David L Herrick [mailto:[EMAIL PROTECTED] 
Sent: Friday, December 05, 2008 11:52 AM
To: NT System Admin Issues
Subject: RE: Need help deleting Virus Response Lab 2009 from daughter's
computer

 

+1

 

I believe Vipre will handle as well

 

From: Martin Blackstone [mailto:[EMAIL PROTECTED] 
Sent: Friday, December 05, 2008 8:12 AM
To: NT System Admin Issues
Subject: RE: Need help deleting Virus Response Lab 2009 from daughter's
computer

 

That's what I would recommend.

 

From: Michael Ross [mailto:[EMAIL PROTECTED] 
Sent: Friday, December 05, 2008 7:52 AM
To: NT System Admin Issues
Subject: RE: Need help deleting Virus Response Lab 2009 from daughter's
computer

 

Did you try malware bytes anti malware ?

 

From: Sharie Breaux [mailto:[EMAIL PROTECTED] 
Sent: Friday, December 05, 2008 9:20 AM
To: NT System Admin Issues
Subject: Need help deleting Virus Response Lab 2009 from daughter's computer

 

I have gotten rid of the icon on the task tray by running Spybot Search and
Destroy in safe mode, but when I boot her computer up in normal mode, only a
few of the icon's pictures appear and you can't get to the start menu.  You
only receive the hour glass.  Something is running in the background.  Is
there a tool you can run in safe mode that will delete this malware?
 
Thanks!
Sharie

 

 

 

 

 

 

 

 

 

 

This email and any attached files are confidential and intended solely for
the intended recipient(s). If you are not the named recipient you should not
read, distribute, copy or alter this email. Any views or opinions expressed
in this email are those of the author and do not represent those of  Names
in the News. Warning: Although precautions have been taken to make sure no
viruses are present in this email, the company cannot accept responsibility
for any loss or damage that arise from the use of this email or attachments.

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

RE: Need help deleting Virus Response Lab 2009 from daughter's computer

[David L Herrick]

+1

 

I believe Vipre will handle as well

 

From: Martin Blackstone [mailto:[EMAIL PROTECTED] 
Sent: Friday, December 05, 2008 8:12 AM
To: NT System Admin Issues
Subject: RE: Need help deleting Virus Response Lab 2009 from daughter's
computer

 

That's what I would recommend.

 

From: Michael Ross [mailto:[EMAIL PROTECTED] 
Sent: Friday, December 05, 2008 7:52 AM
To: NT System Admin Issues
Subject: RE: Need help deleting Virus Response Lab 2009 from daughter's
computer

 

Did you try malware bytes anti malware ?

 

From: Sharie Breaux [mailto:[EMAIL PROTECTED] 
Sent: Friday, December 05, 2008 9:20 AM
To: NT System Admin Issues
Subject: Need help deleting Virus Response Lab 2009 from daughter's
computer

 

I have gotten rid of the icon on the task tray by running Spybot Search
and Destroy in safe mode, but when I boot her computer up in normal
mode, only a few of the icon's pictures appear and you can't get to the
start menu.  You only receive the hour glass.  Something is running in
the background.  Is there a tool you can run in safe mode that will
delete this malware?
 
Thanks!
Sharie

 

 

 

 

 

 

 

 

 

 



This email and any attached files are confidential and intended solely for the 
intended recipient(s). If you are not the named recipient you should not read, 
distribute, copy or alter this email. Any views or opinions expressed in this 
email are those of the author and do not represent those of the Names in the 
News company. Warning: Although precautions have been taken to make sure no 
viruses are present in this email, the company cannot accept responsibility for 
any loss or damage that arise from the use of this email or attachments.
~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

RE: Need help deleting Virus Response Lab 2009 from daughter's computer

[Martin Blackstone]

That's what I would recommend.

 

From: Michael Ross [mailto:[EMAIL PROTECTED] 
Sent: Friday, December 05, 2008 7:52 AM
To: NT System Admin Issues
Subject: RE: Need help deleting Virus Response Lab 2009 from daughter's
computer

 

Did you try malware bytes anti malware ?

 

From: Sharie Breaux [mailto:[EMAIL PROTECTED] 
Sent: Friday, December 05, 2008 9:20 AM
To: NT System Admin Issues
Subject: Need help deleting Virus Response Lab 2009 from daughter's computer

 

I have gotten rid of the icon on the task tray by running Spybot Search and
Destroy in safe mode, but when I boot her computer up in normal mode, only a
few of the icon's pictures appear and you can't get to the start menu.  You
only receive the hour glass.  Something is running in the background.  Is
there a tool you can run in safe mode that will delete this malware?
 
Thanks!
Sharie

 

 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

RE: Need help deleting Virus Response Lab 2009 from daughter's computer

[Michael Ross]

Did you try malware bytes anti malware ?

 

From: Sharie Breaux [mailto:[EMAIL PROTECTED] 
Sent: Friday, December 05, 2008 9:20 AM
To: NT System Admin Issues
Subject: Need help deleting Virus Response Lab 2009 from daughter's computer

 

I have gotten rid of the icon on the task tray by running Spybot Search and
Destroy in safe mode, but when I boot her computer up in normal mode, only a
few of the icon's pictures appear and you can't get to the start menu.  You
only receive the hour glass.  Something is running in the background.  Is
there a tool you can run in safe mode that will delete this malware?
 
Thanks!
Sharie

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

RE: Need help deleting Virus Response Lab 2009 from daughter's computer

[Martin Blackstone]

Google is your friend here.

None of the standard AV / Antispyware tools is going to be of much help.

I've had good luck with helping friends and colleagues by using this.

 

http://www.bleepingcomputer.com/malware-removal/uninstall-antivirus-2009

 

 

From: Sharie Breaux [mailto:[EMAIL PROTECTED] 
Sent: Friday, December 05, 2008 7:28 AM
To: NT System Admin Issues
Subject: Re: Need help deleting Virus Response Lab 2009 from daughter's
computer

 

Thanks for the info - I will give it a try.

On Fri, Dec 5, 2008 at 10:26 AM, David Coffey <[EMAIL PROTECTED]> wrote:

If you are able to maintain an internet connection you can try trendmicro
housecalls.  This is free and I have used it on several occasions with very
good success rates.

Dave

- Original Message - 

From: Sharie Breaux <mailto:[EMAIL PROTECTED]>  

To: NT System Admin Issues <mailto:ntsysadmin@lyris.sunbelt-software.com>  

Sent: Friday, December 05, 2008 10:20 AM

Subject: Need help deleting Virus Response Lab 2009 from daughter's computer

 

I have gotten rid of the icon on the task tray by running Spybot Search and
Destroy in safe mode, but when I boot her computer up in normal mode, only a
few of the icon's pictures appear and you can't get to the start menu.  You
only receive the hour glass.  Something is running in the background.  Is
there a tool you can run in safe mode that will delete this malware?
 
Thanks!
Sharie

 

 

 

 

 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

Re: Need help deleting Virus Response Lab 2009 from daughter's computer

[Sharie Breaux]

Thanks for the info - I will give it a try.

On Fri, Dec 5, 2008 at 10:26 AM, David Coffey <[EMAIL PROTECTED]> wrote:

>  If you are able to maintain an internet connection you can try trendmicro
> housecalls.  This is free and I have used it on several occasions with very
> good success rates.
> Dave
>
> - Original Message -
> *From:* Sharie Breaux <[EMAIL PROTECTED]>
> *To:* NT System Admin Issues 
> *Sent:* Friday, December 05, 2008 10:20 AM
> *Subject:* Need help deleting Virus Response Lab 2009 from daughter's
> computer
>
> I have gotten rid of the icon on the task tray by running Spybot Search and
> Destroy in safe mode, but when I boot her computer up in normal mode, only a
> few of the icon's pictures appear and you can't get to the start menu.  You
> only receive the hour glass.  Something is running in the background.  Is
> there a tool you can run in safe mode that will delete this malware?
>
> Thanks!
> Sharie
>
>
>
>
>
>
>
>
>
>
>
>
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

Re: Need help deleting Virus Response Lab 2009 from daughter's computer

[David Coffey]

If you are able to maintain an internet connection you can try trendmicro 
housecalls.  This is free and I have used it on several occasions with very 
good success rates.
Dave
  - Original Message - 
  From: Sharie Breaux 
  To: NT System Admin Issues 
  Sent: Friday, December 05, 2008 10:20 AM
  Subject: Need help deleting Virus Response Lab 2009 from daughter's computer


  I have gotten rid of the icon on the task tray by running Spybot Search and 
Destroy in safe mode, but when I boot her computer up in normal mode, only a 
few of the icon's pictures appear and you can't get to the start menu.  You 
only receive the hour glass.  Something is running in the background.  Is there 
a tool you can run in safe mode that will delete this malware?
   
  Thanks!
  Sharie





 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

Need help deleting Virus Response Lab 2009 from daughter's computer

[Sharie Breaux]

I have gotten rid of the icon on the task tray by running Spybot Search and
Destroy in safe mode, but when I boot her computer up in normal mode, only a
few of the icon's pictures appear and you can't get to the start menu.  You
only receive the hour glass.  Something is running in the background.  Is
there a tool you can run in safe mode that will delete this malware?

Thanks!
Sharie

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~