Re: Outlook 2007 on Citrix attachment issue
Hi tony I think I've seen something similar before. Is outlook personalized via EM? Sent from my Blackberry, which may be an antique but delivers email RELIABLY -Original Message- From: Tony Patton apco...@gmail.com Date: Fri, 5 Apr 2013 16:23:06 To: NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com Reply-To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.comSubject: Outlook 2007 on Citrix attachment issue Hi folks, We are using XenApp 6 and AppSense Environment Manager 8.2.206 on Server 2008R2 and have a weird issue with Outlook 2007. When users on a published desktop open an attachment then try to Save As, they get the following message: This operation has been cancelled due to restrictions in effect on this computer. [image: Inline images 1] When they click OK, they get directed to their home drive on the file server correctly (folder redirection is in place for My Documents). If they right-click the attachment in Outlook and choose Save As, there is no issue. The C: drive is locked down, hence the error message. We've tried setting the following registry key HKCU\Software\Microsof t\Office\12.0\Outlook\Security\OutlookSecureTempFolder, and HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal but still get the message. Any help with this issue would be greatly appreciated. Common sense would say to just use save as from Outlook, but you know how users are. TIA Tony ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin image.png
Re: Outlook 2007 on Citrix attachment issue
Does stopping the appsense services on the xenapp box resolve the issue? Sent from my Blackberry, which may be an antique but delivers email RELIABLY -Original Message- From: Tony Patton apco...@gmail.com Date: Fri, 5 Apr 2013 16:23:47 To: NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com Reply-To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.comSubject: Outlook 2007 on Citrix attachment issue Hi folks, We are using XenApp 6 and AppSense Environment Manager 8.2.206 on Server 2008R2 and have a weird issue with Outlook 2007. When users on a published desktop open an attachment then try to Save As, they get the following message: This operation has been cancelled due to restrictions in effect on this computer. [image: Inline images 1] When they click OK, they get directed to their home drive on the file server correctly (folder redirection is in place for My Documents). If they right-click the attachment in Outlook and choose Save As, there is no issue. The C: drive is locked down, hence the error message. We've tried setting the following registry key HKCU\Software\Microsof t\Office\12.0\Outlook\Security\OutlookSecureTempFolder, and HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal but still get the message. Any help with this issue would be greatly appreciated. Common sense would say to just use save as from Outlook, but you know how users are. TIA Tony ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin image.png
RE: Outlook 2007 on Citrix attachment issue
Try the suggestions listed here: http://forums.citrix.com/message.jspa?messageID=1482411 Thanks Webster From: Tony Patton [mailto:apco...@gmail.com] Subject: Outlook 2007 on Citrix attachment issue Hi folks, We are using XenApp 6 and AppSense Environment Manager 8.2.206 on Server 2008R2 and have a weird issue with Outlook 2007. When users on a published desktop open an attachment then try to Save As, they get the following message: This operation has been cancelled due to restrictions in effect on this computer. [Inline images 1] When they click OK, they get directed to their home drive on the file server correctly (folder redirection is in place for My Documents). If they right-click the attachment in Outlook and choose Save As, there is no issue. The C: drive is locked down, hence the error message. We've tried setting the following registry key HKCU\Software\Microsoft\Office\12.0\Outlook\Security\OutlookSecureTempFolder, and HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal but still get the message. Any help with this issue would be greatly appreciated. Common sense would say to just use save as from Outlook, but you know how users are. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmininline: image001.png
Re: Outlook 2007 on Citrix attachment issue
Hiya, Yep, Outlook is personalised via EM, but not 100% sure of what is exactly customised. On 5 April 2013 16:37, kz2...@googlemail.com wrote: ** Hi tony I think I've seen something similar before. Is outlook personalized via EM? Sent from my Blackberry, which may be an antique but delivers email RELIABLY -- *From: * Tony Patton apco...@gmail.com *Date: *Fri, 5 Apr 2013 16:23:06 +0100 *To: *NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com *ReplyTo: * NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com *Subject: *Outlook 2007 on Citrix attachment issue Hi folks, We are using XenApp 6 and AppSense Environment Manager 8.2.206 on Server 2008R2 and have a weird issue with Outlook 2007. When users on a published desktop open an attachment then try to Save As, they get the following message: This operation has been cancelled due to restrictions in effect on this computer. [image: Inline images 1] When they click OK, they get directed to their home drive on the file server correctly (folder redirection is in place for My Documents). If they right-click the attachment in Outlook and choose Save As, there is no issue. The C: drive is locked down, hence the error message. We've tried setting the following registry key HKCU\Software\Microsof t\Office\12.0\Outlook\Security\OutlookSecureTempFolder, and HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal but still get the message. Any help with this issue would be greatly appreciated. Common sense would say to just use save as from Outlook, but you know how users are. TIA Tony ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadminimage.png
Re: Outlook 2007 on Citrix attachment issue
We haven't tried this, I'll try it on Monday in Pre-Prod On 5 April 2013 16:41, kz2...@googlemail.com wrote: ** Does stopping the appsense services on the xenapp box resolve the issue? Sent from my Blackberry, which may be an antique but delivers email RELIABLY -- *From: * Tony Patton apco...@gmail.com *Date: *Fri, 5 Apr 2013 16:23:47 +0100 *To: *NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com *ReplyTo: * NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com *Subject: *Outlook 2007 on Citrix attachment issue Hi folks, We are using XenApp 6 and AppSense Environment Manager 8.2.206 on Server 2008R2 and have a weird issue with Outlook 2007. When users on a published desktop open an attachment then try to Save As, they get the following message: This operation has been cancelled due to restrictions in effect on this computer. [image: Inline images 1] When they click OK, they get directed to their home drive on the file server correctly (folder redirection is in place for My Documents). If they right-click the attachment in Outlook and choose Save As, there is no issue. The C: drive is locked down, hence the error message. We've tried setting the following registry key HKCU\Software\Microsof t\Office\12.0\Outlook\Security\OutlookSecureTempFolder, and HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal but still get the message. Any help with this issue would be greatly appreciated. Common sense would say to just use save as from Outlook, but you know how users are. TIA Tony ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadminimage.png
Re: Outlook 2007 on Citrix attachment issue
Hi Webster, That's the first link we came across, but nothing in there seemed to work, but from re-reading, I think we may have missed the WOW6432node entries. I'll check that on Monday. We haven't stopped/restarted the appsense service, so may be a combination of both required. On 5 April 2013 16:51, Webster webs...@carlwebster.com wrote: Try the suggestions listed here: ** ** http://forums.citrix.com/message.jspa?messageID=1482411 ** ** Thanks ** ** ** ** Webster ** ** *From:* Tony Patton [mailto:apco...@gmail.com] *Subject:* Outlook 2007 on Citrix attachment issue ** ** Hi folks, ** ** We are using XenApp 6 and AppSense Environment Manager 8.2.206 on Server 2008R2 and have a weird issue with Outlook 2007. ** ** When users on a published desktop open an attachment then try to Save As, they get the following message: This operation has been cancelled due to restrictions in effect on this computer. ** ** [image: Inline images 1] When they click OK, they get directed to their home drive on the file server correctly (folder redirection is in place for My Documents). ** ** If they right-click the attachment in Outlook and choose Save As, there is no issue. ** ** The C: drive is locked down, hence the error message. ** ** We've tried setting the following registry key HKCU\Software\Microsoft\Office\12.0\Outlook\Security\OutlookSecureTempFolder, and HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal but still get the message. ** ** Any help with this issue would be greatly appreciated. Common sense would say to just use save as from Outlook, but you know how users are. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadminimage001.png
Re: Outlook 2007 on Citrix attachment issue
If its done by EM, it should be everything. You could try deleting the Outlook data from PS, if it isn't part of an Office application group. Sent from my Blackberry, which may be an antique but delivers email RELIABLY -Original Message- From: Tony Patton apco...@gmail.com Date: Fri, 5 Apr 2013 17:54:07 To: NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com Reply-To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.comSubject: Re: Outlook 2007 on Citrix attachment issue Hiya, Yep, Outlook is personalised via EM, but not 100% sure of what is exactly customised. On 5 April 2013 16:37, kz2...@googlemail.com wrote: ** Hi tony I think I've seen something similar before. Is outlook personalized via EM? Sent from my Blackberry, which may be an antique but delivers email RELIABLY -- *From: * Tony Patton apco...@gmail.com *Date: *Fri, 5 Apr 2013 16:23:06 +0100 *To: *NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com *ReplyTo: * NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com *Subject: *Outlook 2007 on Citrix attachment issue Hi folks, We are using XenApp 6 and AppSense Environment Manager 8.2.206 on Server 2008R2 and have a weird issue with Outlook 2007. When users on a published desktop open an attachment then try to Save As, they get the following message: This operation has been cancelled due to restrictions in effect on this computer. [image: Inline images 1] When they click OK, they get directed to their home drive on the file server correctly (folder redirection is in place for My Documents). If they right-click the attachment in Outlook and choose Save As, there is no issue. The C: drive is locked down, hence the error message. We've tried setting the following registry key HKCU\Software\Microsof t\Office\12.0\Outlook\Security\OutlookSecureTempFolder, and HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal but still get the message. Any help with this issue would be greatly appreciated. Common sense would say to just use save as from Outlook, but you know how users are. TIA Tony ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin image.png
