Re: Adobe Illustrator (CS3) crashes on save
Having had to work with Adobe products in the past, the preferences file is one of the things that goes corrupt very easy and deleting the folder of either the offending Adobe product or the whole Adobe folder in either the C:\Documents and Settings\Administrator\Application Data\Adobe folder or the C:\Documents and Settings\Administrator\Local Settings\Application Data\Adobe folder does the trick. Unless of course you are redirecting the app data folder for the persons logging in. then the files and folders will be in that path. The other thing to look at is if the hard drive is NTFS that the Adobe directory has everything but full control set for all users or a specific group. Jack Smrekar -- From: John Aldrich jaldr...@blueridgecarpet.com Sent: Tuesday, March 29, 2011 8:34 AM To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com Subject: RE: Adobe Illustrator (CS3) crashes on save Just asked. He says that in the past when this problem happened, he could create a new file and just draw a box and try to save and it would exhibit the same behavior. So far, after printing a test page on the printer, it seems to be working, but it seems strange that Illustrator would have problems because the primary printer wasn't available or something. I don't see a connection between not being able to print to a network printer and saving a file. -Original Message- From: Bill Humphries [mailto:nt...@hedgedigger.com] Sent: Tuesday, March 29, 2011 9:26 AM To: NT System Admin Issues Subject: Re: Adobe Illustrator (CS3) crashes on save Is this one specific file? If so, I would guess it is corrupt. Bill John Aldrich wrote: Our marketing guy asked me to take a look at his computer as it keeps crashing when he's trying to save an Illustrator file. He says it allows him to complete whatever he's working on, but when he goes to save, it starts to save it in a temporary space (NOT where he told it to save) and then crashes the app. We did double-check that the program was fully updated so that's not the issue. There is no dedicated temporary partition as I've read that Adobe CS seems to want. Should I put in a small hard drive for this and point Adobe to it, do you think? Any other ideas? I don't know much at all about Adobe CS. Thanks! ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Adobe Illustrator (CS3) crashes on save
Is this a thin client? Where is it trying to save? On 29 March 2011 14:02, John Aldrich jaldr...@blueridgecarpet.com wrote: Our marketing guy asked me to take a look at his computer as it keeps crashing when he's trying to save an Illustrator file. He says it allows him to complete whatever he's working on, but when he goes to save, it starts to save it in a temporary space (NOT where he told it to save) and then crashes the app. We did double-check that the program was fully updated so that's not the issue. There is no dedicated temporary partition as I've read that Adobe CS seems to want. Should I put in a small hard drive for this and point Adobe to it, do you think? Any other ideas? I don't know much at all about Adobe CS. Thanks! ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question. *IMPORTANT: This email is intended for the use of the individual addressee(s) named above and may contain information that is confidential, privileged or unsuitable for overly sensitive persons with low self-esteem, no sense of humour or irrational religious beliefs. If you are not the intended recipient, any dissemination, distribution or copying of this email is not authorised (either explicitly or implicitly) and constitutes an irritating social faux pas. Unless the word absquatulation has been used in its correct context somewhere other than in this warning, it does not have any legal or no grammatical use and may be ignored. No animals were harmed in the transmission of this email, although the kelpie next door is living on borrowed time, let me tell you. Those of you with an overwhelming fear of the unknown will be gratified to learn that there is no hidden message revealed by reading this warning backwards, so just ignore that Alert Notice from Microsoft. However, by pouring a complete circle of salt around yourself and your computer you can ensure that no harm befalls you and your pets. If you have received this email in error, please add some nutmeg and egg whites, whisk and place in a warm oven for 40 minutes.* ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: Adobe Illustrator (CS3) crashes on save
He is trying to save to the local hard drive. This is NOT a thin client. It's a Dell Precision workstation running Windows XP Pro. I'm not sure the exact path it's trying to save to, but he says it's some sort of temp location. From: James Rankin [mailto:kz2...@googlemail.com] Sent: Tuesday, March 29, 2011 9:06 AM To: NT System Admin Issues Subject: Re: Adobe Illustrator (CS3) crashes on save Is this a thin client? Where is it trying to save? On 29 March 2011 14:02, John Aldrich jaldr...@blueridgecarpet.com wrote: Our marketing guy asked me to take a look at his computer as it keeps crashing when he's trying to save an Illustrator file. He says it allows him to complete whatever he's working on, but when he goes to save, it starts to save it in a temporary space (NOT where he told it to save) and then crashes the app. We did double-check that the program was fully updated so that's not the issue. There is no dedicated temporary partition as I've read that Adobe CS seems to want. Should I put in a small hard drive for this and point Adobe to it, do you think? Any other ideas? I don't know much at all about Adobe CS. Thanks! ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question. IMPORTANT: This email is intended for the use of the individual addressee(s) named above and may contain information that is confidential, privileged or unsuitable for overly sensitive persons with low self-esteem, no sense of humour or irrational religious beliefs. If you are not the intended recipient, any dissemination, distribution or copying of this email is not authorised (either explicitly or implicitly) and constitutes an irritating social faux pas. Unless the word absquatulation has been used in its correct context somewhere other than in this warning, it does not have any legal or no grammatical use and may be ignored. No animals were harmed in the transmission of this email, although the kelpie next door is living on borrowed time, let me tell you. Those of you with an overwhelming fear of the unknown will be gratified to learn that there is no hidden message revealed by reading this warning backwards, so just ignore that Alert Notice from Microsoft. However, by pouring a complete circle of salt around yourself and your computer you can ensure that no harm befalls you and your pets. If you have received this email in error, please add some nutmeg and egg whites, whisk and place in a warm oven for 40 minutes. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Adobe Illustrator (CS3) crashes on save
Any workstation should have a %temp% path that the user can access, unless you are using redirected profiles and restricting the user from accessing the c: drive? On 29 March 2011 14:09, John Aldrich jaldr...@blueridgecarpet.com wrote: He is trying to save to the local hard drive. This is NOT a thin client. It's a Dell Precision workstation running Windows XP Pro. I'm not sure the exact path it's trying to save to, but he says it's some sort of temp location. From: James Rankin [mailto:kz2...@googlemail.com] Sent: Tuesday, March 29, 2011 9:06 AM To: NT System Admin Issues Subject: Re: Adobe Illustrator (CS3) crashes on save Is this a thin client? Where is it trying to save? On 29 March 2011 14:02, John Aldrich jaldr...@blueridgecarpet.com wrote: Our marketing guy asked me to take a look at his computer as it keeps crashing when he's trying to save an Illustrator file. He says it allows him to complete whatever he's working on, but when he goes to save, it starts to save it in a temporary space (NOT where he told it to save) and then crashes the app. We did double-check that the program was fully updated so that's not the issue. There is no dedicated temporary partition as I've read that Adobe CS seems to want. Should I put in a small hard drive for this and point Adobe to it, do you think? Any other ideas? I don't know much at all about Adobe CS. Thanks! ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question. IMPORTANT: This email is intended for the use of the individual addressee(s) named above and may contain information that is confidential, privileged or unsuitable for overly sensitive persons with low self-esteem, no sense of humour or irrational religious beliefs. If you are not the intended recipient, any dissemination, distribution or copying of this email is not authorised (either explicitly or implicitly) and constitutes an irritating social faux pas. Unless the word absquatulation has been used in its correct context somewhere other than in this warning, it does not have any legal or no grammatical use and may be ignored. No animals were harmed in the transmission of this email, although the kelpie next door is living on borrowed time, let me tell you. Those of you with an overwhelming fear of the unknown will be gratified to learn that there is no hidden message revealed by reading this warning backwards, so just ignore that Alert Notice from Microsoft. However, by pouring a complete circle of salt around yourself and your computer you can ensure that no harm befalls you and your pets. If you have received this email in error, please add some nutmeg and egg whites, whisk and place in a warm oven for 40 minutes. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question. *IMPORTANT: This email is intended for the use of the individual addressee(s) named above and may contain information that is confidential, privileged or unsuitable for overly sensitive persons with low self-esteem, no sense of humour or irrational religious beliefs. If you are not the intended recipient, any dissemination, distribution or copying of this email is not authorised (either explicitly or implicitly) and constitutes an irritating social faux pas. Unless the word absquatulation has been used in its correct context somewhere other than in this warning, it does not have any legal or no grammatical use and may be ignored. No animals were harmed in the transmission of this email, although the kelpie next door is living on borrowed time, let me tell you. Those of you with an overwhelming fear of the unknown will be gratified to learn
RE: Adobe Illustrator (CS3) crashes on save
Nope. No restrictions like that. From: James Rankin [mailto:kz2...@googlemail.com] Sent: Tuesday, March 29, 2011 9:11 AM To: NT System Admin Issues Subject: Re: Adobe Illustrator (CS3) crashes on save Any workstation should have a %temp% path that the user can access, unless you are using redirected profiles and restricting the user from accessing the c: drive? On 29 March 2011 14:09, John Aldrich jaldr...@blueridgecarpet.com wrote: He is trying to save to the local hard drive. This is NOT a thin client. It's a Dell Precision workstation running Windows XP Pro. I'm not sure the exact path it's trying to save to, but he says it's some sort of temp location. From: James Rankin [mailto:kz2...@googlemail.com] Sent: Tuesday, March 29, 2011 9:06 AM To: NT System Admin Issues Subject: Re: Adobe Illustrator (CS3) crashes on save Is this a thin client? Where is it trying to save? On 29 March 2011 14:02, John Aldrich jaldr...@blueridgecarpet.com wrote: Our marketing guy asked me to take a look at his computer as it keeps crashing when he's trying to save an Illustrator file. He says it allows him to complete whatever he's working on, but when he goes to save, it starts to save it in a temporary space (NOT where he told it to save) and then crashes the app. We did double-check that the program was fully updated so that's not the issue. There is no dedicated temporary partition as I've read that Adobe CS seems to want. Should I put in a small hard drive for this and point Adobe to it, do you think? Any other ideas? I don't know much at all about Adobe CS. Thanks! ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question. IMPORTANT: This email is intended for the use of the individual addressee(s) named above and may contain information that is confidential, privileged or unsuitable for overly sensitive persons with low self-esteem, no sense of humour or irrational religious beliefs. If you are not the intended recipient, any dissemination, distribution or copying of this email is not authorised (either explicitly or implicitly) and constitutes an irritating social faux pas. Unless the word absquatulation has been used in its correct context somewhere other than in this warning, it does not have any legal or no grammatical use and may be ignored. No animals were harmed in the transmission of this email, although the kelpie next door is living on borrowed time, let me tell you. Those of you with an overwhelming fear of the unknown will be gratified to learn that there is no hidden message revealed by reading this warning backwards, so just ignore that Alert Notice from Microsoft. However, by pouring a complete circle of salt around yourself and your computer you can ensure that no harm befalls you and your pets. If you have received this email in error, please add some nutmeg and egg whites, whisk and place in a warm oven for 40 minutes. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question. IMPORTANT: This email is intended for the use of the individual addressee(s) named above and may contain information that is confidential, privileged or unsuitable for overly sensitive persons with low self-esteem, no sense of humour or irrational religious beliefs. If you are not the intended recipient, any dissemination, distribution or copying of this email is not authorised (either explicitly or implicitly) and constitutes an irritating social faux pas. Unless the word absquatulation has been used in its correct context somewhere other than in this warning, it does not have any legal or no grammatical use and may be ignored. No animals were harmed in the transmission of this email, although the kelpie next
Re: Adobe Illustrator (CS3) crashes on save
Need to know exactly where the software is trying to save, in that case. I've never heard of software like that needing some sort of dedicated temporary partition. I've had issues with programs trying to access the c: drive when it has been restricted via Group Policy, and we've normally got around that with some Registry tweaks telling it where to use for the default locations. On 29 March 2011 14:12, John Aldrich jaldr...@blueridgecarpet.com wrote: Nope. No restrictions like that. From: James Rankin [mailto:kz2...@googlemail.com] Sent: Tuesday, March 29, 2011 9:11 AM To: NT System Admin Issues Subject: Re: Adobe Illustrator (CS3) crashes on save Any workstation should have a %temp% path that the user can access, unless you are using redirected profiles and restricting the user from accessing the c: drive? On 29 March 2011 14:09, John Aldrich jaldr...@blueridgecarpet.com wrote: He is trying to save to the local hard drive. This is NOT a thin client. It's a Dell Precision workstation running Windows XP Pro. I'm not sure the exact path it's trying to save to, but he says it's some sort of temp location. From: James Rankin [mailto:kz2...@googlemail.com] Sent: Tuesday, March 29, 2011 9:06 AM To: NT System Admin Issues Subject: Re: Adobe Illustrator (CS3) crashes on save Is this a thin client? Where is it trying to save? On 29 March 2011 14:02, John Aldrich jaldr...@blueridgecarpet.com wrote: Our marketing guy asked me to take a look at his computer as it keeps crashing when he's trying to save an Illustrator file. He says it allows him to complete whatever he's working on, but when he goes to save, it starts to save it in a temporary space (NOT where he told it to save) and then crashes the app. We did double-check that the program was fully updated so that's not the issue. There is no dedicated temporary partition as I've read that Adobe CS seems to want. Should I put in a small hard drive for this and point Adobe to it, do you think? Any other ideas? I don't know much at all about Adobe CS. Thanks! ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question. IMPORTANT: This email is intended for the use of the individual addressee(s) named above and may contain information that is confidential, privileged or unsuitable for overly sensitive persons with low self-esteem, no sense of humour or irrational religious beliefs. If you are not the intended recipient, any dissemination, distribution or copying of this email is not authorised (either explicitly or implicitly) and constitutes an irritating social faux pas. Unless the word absquatulation has been used in its correct context somewhere other than in this warning, it does not have any legal or no grammatical use and may be ignored. No animals were harmed in the transmission of this email, although the kelpie next door is living on borrowed time, let me tell you. Those of you with an overwhelming fear of the unknown will be gratified to learn that there is no hidden message revealed by reading this warning backwards, so just ignore that Alert Notice from Microsoft. However, by pouring a complete circle of salt around yourself and your computer you can ensure that no harm befalls you and your pets. If you have received this email in error, please add some nutmeg and egg whites, whisk and place in a warm oven for 40 minutes. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question. IMPORTANT: This email is intended for the use of the individual addressee(s) named above and may contain information that is confidential, privileged or unsuitable for overly
RE: Adobe Illustrator (CS3) crashes on save
Reset his preferences in Illustrator. Find the file AIPrefs and move it or rename it (just in case you need it later). Nuking preferences in CS products is always a good place to start when you weirdness going on. -Original Message- From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Tuesday, March 29, 2011 9:02 AM To: NT System Admin Issues Subject: Adobe Illustrator (CS3) crashes on save Our marketing guy asked me to take a look at his computer as it keeps crashing when he's trying to save an Illustrator file. He says it allows him to complete whatever he's working on, but when he goes to save, it starts to save it in a temporary space (NOT where he told it to save) and then crashes the app. We did double-check that the program was fully updated so that's not the issue. There is no dedicated temporary partition as I've read that Adobe CS seems to want. Should I put in a small hard drive for this and point Adobe to it, do you think? Any other ideas? I don't know much at all about Adobe CS. Thanks! ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: Adobe Illustrator (CS3) crashes on save
Adobe CS products like to have what they often call a 'scratch partition'. A dedicated partition that they can go wild on all to their own. It certainly helps with performance if you are hammering the program hard but it is not needed. Where it is pointed to will be on the preferences menu..but delete the preferences per my previous email is still the first thing to do. From: James Rankin [mailto:kz2...@googlemail.com] Sent: Tuesday, March 29, 2011 9:15 AM To: NT System Admin Issues Subject: Re: Adobe Illustrator (CS3) crashes on save Need to know exactly where the software is trying to save, in that case. I've never heard of software like that needing some sort of dedicated temporary partition. I've had issues with programs trying to access the c: drive when it has been restricted via Group Policy, and we've normally got around that with some Registry tweaks telling it where to use for the default locations. On 29 March 2011 14:12, John Aldrich jaldr...@blueridgecarpet.commailto:jaldr...@blueridgecarpet.com wrote: Nope. No restrictions like that. From: James Rankin [mailto:kz2...@googlemail.commailto:kz2...@googlemail.com] Sent: Tuesday, March 29, 2011 9:11 AM To: NT System Admin Issues Subject: Re: Adobe Illustrator (CS3) crashes on save Any workstation should have a %temp% path that the user can access, unless you are using redirected profiles and restricting the user from accessing the c: drive? On 29 March 2011 14:09, John Aldrich jaldr...@blueridgecarpet.commailto:jaldr...@blueridgecarpet.com wrote: He is trying to save to the local hard drive. This is NOT a thin client. It's a Dell Precision workstation running Windows XP Pro. I'm not sure the exact path it's trying to save to, but he says it's some sort of temp location. From: James Rankin [mailto:kz2...@googlemail.commailto:kz2...@googlemail.com] Sent: Tuesday, March 29, 2011 9:06 AM To: NT System Admin Issues Subject: Re: Adobe Illustrator (CS3) crashes on save Is this a thin client? Where is it trying to save? On 29 March 2011 14:02, John Aldrich jaldr...@blueridgecarpet.commailto:jaldr...@blueridgecarpet.com wrote: Our marketing guy asked me to take a look at his computer as it keeps crashing when he's trying to save an Illustrator file. He says it allows him to complete whatever he's working on, but when he goes to save, it starts to save it in a temporary space (NOT where he told it to save) and then crashes the app. We did double-check that the program was fully updated so that's not the issue. There is no dedicated temporary partition as I've read that Adobe CS seems to want. Should I put in a small hard drive for this and point Adobe to it, do you think? Any other ideas? I don't know much at all about Adobe CS. Thanks! ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question. IMPORTANT: This email is intended for the use of the individual addressee(s) named above and may contain information that is confidential, privileged or unsuitable for overly sensitive persons with low self-esteem, no sense of humour or irrational religious beliefs. If you are not the intended recipient, any dissemination, distribution or copying of this email is not authorised (either explicitly or implicitly) and constitutes an irritating social faux pas. Unless the word absquatulation has been used in its correct context somewhere other than in this warning, it does not have any legal or no grammatical use and may be ignored. No animals were harmed in the transmission of this email, although the kelpie next door is living on borrowed time, let me tell you. Those of you with an overwhelming fear of the unknown will be gratified to learn that there is no hidden message revealed by reading this warning backwards, so just ignore that Alert Notice from Microsoft. However, by pouring a complete circle of salt around yourself and your computer you can ensure that no harm befalls you and your pets. If you have received this email in error, please add some nutmeg and egg whites, whisk and place in a warm oven for 40 minutes. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful
Re: Adobe Illustrator (CS3) crashes on save
Ugh. Glad I don't have that on the list of applications I have to virtualize. Imagine trying to sequence something like that! On 29 March 2011 14:16, Kennedy, Jim kennedy...@elyriaschools.org wrote: Adobe CS products like to have what they often call a ‘scratch partition’. A dedicated partition that they can go wild on all to their own. It certainly helps with performance if you are hammering the program hard but it is not needed. Where it is pointed to will be on the preferences menu……but delete the preferences per my previous email is still the first thing to do. *From:* James Rankin [mailto:kz2...@googlemail.com] *Sent:* Tuesday, March 29, 2011 9:15 AM *To:* NT System Admin Issues *Subject:* Re: Adobe Illustrator (CS3) crashes on save Need to know exactly where the software is trying to save, in that case. I've never heard of software like that needing some sort of dedicated temporary partition. I've had issues with programs trying to access the c: drive when it has been restricted via Group Policy, and we've normally got around that with some Registry tweaks telling it where to use for the default locations. On 29 March 2011 14:12, John Aldrich jaldr...@blueridgecarpet.com wrote: Nope. No restrictions like that. From: James Rankin [mailto:kz2...@googlemail.com] Sent: Tuesday, March 29, 2011 9:11 AM To: NT System Admin Issues Subject: Re: Adobe Illustrator (CS3) crashes on save Any workstation should have a %temp% path that the user can access, unless you are using redirected profiles and restricting the user from accessing the c: drive? On 29 March 2011 14:09, John Aldrich jaldr...@blueridgecarpet.com wrote: He is trying to save to the local hard drive. This is NOT a thin client. It's a Dell Precision workstation running Windows XP Pro. I'm not sure the exact path it's trying to save to, but he says it's some sort of temp location. From: James Rankin [mailto:kz2...@googlemail.com] Sent: Tuesday, March 29, 2011 9:06 AM To: NT System Admin Issues Subject: Re: Adobe Illustrator (CS3) crashes on save Is this a thin client? Where is it trying to save? On 29 March 2011 14:02, John Aldrich jaldr...@blueridgecarpet.com wrote: Our marketing guy asked me to take a look at his computer as it keeps crashing when he's trying to save an Illustrator file. He says it allows him to complete whatever he's working on, but when he goes to save, it starts to save it in a temporary space (NOT where he told it to save) and then crashes the app. We did double-check that the program was fully updated so that's not the issue. There is no dedicated temporary partition as I've read that Adobe CS seems to want. Should I put in a small hard drive for this and point Adobe to it, do you think? Any other ideas? I don't know much at all about Adobe CS. Thanks! ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question. IMPORTANT: This email is intended for the use of the individual addressee(s) named above and may contain information that is confidential, privileged or unsuitable for overly sensitive persons with low self-esteem, no sense of humour or irrational religious beliefs. If you are not the intended recipient, any dissemination, distribution or copying of this email is not authorised (either explicitly or implicitly) and constitutes an irritating social faux pas. Unless the word absquatulation has been used in its correct context somewhere other than in this warning, it does not have any legal or no grammatical use and may be ignored. No animals were harmed in the transmission of this email, although the kelpie next door is living on borrowed time, let me tell you. Those of you with an overwhelming fear of the unknown will be gratified to learn that there is no hidden message revealed by reading this warning backwards, so just ignore that Alert Notice from Microsoft. However, by pouring a complete circle of salt around yourself and your computer you can ensure that no harm befalls you and your pets. If you have received this email in error, please add some nutmeg and egg whites, whisk and place in a warm oven for 40 minutes. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body
RE: Adobe Illustrator (CS3) crashes on save
I can't begin to describe how happy I am that I am not doing IT in the Advertising realm anymore. The majority of the software is crap, the software because of the file sizes and the number of them you need open at one time really pushes the desktop to the max and the people are 'free thinkers' that must be able to do anything they want to their computers. From: James Rankin [mailto:kz2...@googlemail.com] Sent: Tuesday, March 29, 2011 9:20 AM To: NT System Admin Issues Subject: Re: Adobe Illustrator (CS3) crashes on save Ugh. Glad I don't have that on the list of applications I have to virtualize. Imagine trying to sequence something like that! On 29 March 2011 14:16, Kennedy, Jim kennedy...@elyriaschools.orgmailto:kennedy...@elyriaschools.org wrote: Adobe CS products like to have what they often call a 'scratch partition'. A dedicated partition that they can go wild on all to their own. It certainly helps with performance if you are hammering the program hard but it is not needed. Where it is pointed to will be on the preferences menu..but delete the preferences per my previous email is still the first thing to do. From: James Rankin [mailto:kz2...@googlemail.commailto:kz2...@googlemail.com] Sent: Tuesday, March 29, 2011 9:15 AM To: NT System Admin Issues Subject: Re: Adobe Illustrator (CS3) crashes on save Need to know exactly where the software is trying to save, in that case. I've never heard of software like that needing some sort of dedicated temporary partition. I've had issues with programs trying to access the c: drive when it has been restricted via Group Policy, and we've normally got around that with some Registry tweaks telling it where to use for the default locations. On 29 March 2011 14:12, John Aldrich jaldr...@blueridgecarpet.commailto:jaldr...@blueridgecarpet.com wrote: Nope. No restrictions like that. From: James Rankin [mailto:kz2...@googlemail.commailto:kz2...@googlemail.com] Sent: Tuesday, March 29, 2011 9:11 AM To: NT System Admin Issues Subject: Re: Adobe Illustrator (CS3) crashes on save Any workstation should have a %temp% path that the user can access, unless you are using redirected profiles and restricting the user from accessing the c: drive? On 29 March 2011 14:09, John Aldrich jaldr...@blueridgecarpet.commailto:jaldr...@blueridgecarpet.com wrote: He is trying to save to the local hard drive. This is NOT a thin client. It's a Dell Precision workstation running Windows XP Pro. I'm not sure the exact path it's trying to save to, but he says it's some sort of temp location. From: James Rankin [mailto:kz2...@googlemail.commailto:kz2...@googlemail.com] Sent: Tuesday, March 29, 2011 9:06 AM To: NT System Admin Issues Subject: Re: Adobe Illustrator (CS3) crashes on save Is this a thin client? Where is it trying to save? On 29 March 2011 14:02, John Aldrich jaldr...@blueridgecarpet.commailto:jaldr...@blueridgecarpet.com wrote: Our marketing guy asked me to take a look at his computer as it keeps crashing when he's trying to save an Illustrator file. He says it allows him to complete whatever he's working on, but when he goes to save, it starts to save it in a temporary space (NOT where he told it to save) and then crashes the app. We did double-check that the program was fully updated so that's not the issue. There is no dedicated temporary partition as I've read that Adobe CS seems to want. Should I put in a small hard drive for this and point Adobe to it, do you think? Any other ideas? I don't know much at all about Adobe CS. Thanks! ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin -- On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question. IMPORTANT: This email is intended for the use of the individual addressee(s) named above and may contain information that is confidential, privileged or unsuitable for overly sensitive persons with low self-esteem, no sense of humour or irrational religious beliefs. If you are not the intended recipient, any dissemination, distribution or copying of this email is not authorised (either explicitly or implicitly) and constitutes an irritating social faux pas. Unless the word absquatulation has been used in its correct context somewhere other than in this warning, it does not have any legal or no grammatical use and may be ignored. No animals were harmed in the transmission of this email, although the kelpie next door is living on borrowed time, let me tell you. Those of you with an overwhelming fear of the unknown
RE: Adobe Illustrator (CS3) crashes on save
Thanks. I'll advise him to try that. -Original Message- From: Kennedy, Jim [mailto:kennedy...@elyriaschools.org] Sent: Tuesday, March 29, 2011 9:14 AM To: NT System Admin Issues Subject: RE: Adobe Illustrator (CS3) crashes on save Reset his preferences in Illustrator. Find the file AIPrefs and move it or rename it (just in case you need it later). Nuking preferences in CS products is always a good place to start when you weirdness going on. -Original Message- From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Tuesday, March 29, 2011 9:02 AM To: NT System Admin Issues Subject: Adobe Illustrator (CS3) crashes on save Our marketing guy asked me to take a look at his computer as it keeps crashing when he's trying to save an Illustrator file. He says it allows him to complete whatever he's working on, but when he goes to save, it starts to save it in a temporary space (NOT where he told it to save) and then crashes the app. We did double-check that the program was fully updated so that's not the issue. There is no dedicated temporary partition as I've read that Adobe CS seems to want. Should I put in a small hard drive for this and point Adobe to it, do you think? Any other ideas? I don't know much at all about Adobe CS. Thanks! ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
Re: Adobe Illustrator (CS3) crashes on save
Is this one specific file? If so, I would guess it is corrupt. Bill John Aldrich wrote: Our marketing guy asked me to take a look at his computer as it keeps crashing when he's trying to save an Illustrator file. He says it allows him to complete whatever he's working on, but when he goes to save, it starts to save it in a temporary space (NOT where he told it to save) and then crashes the app. We did double-check that the program was fully updated so that's not the issue. There is no dedicated temporary partition as I've read that Adobe CS seems to want. Should I put in a small hard drive for this and point Adobe to it, do you think? Any other ideas? I don't know much at all about Adobe CS. Thanks! ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: Adobe Illustrator (CS3) crashes on save
I didn't think to ask that... Thanks for the *D'OH! moment. ;-) -Original Message- From: Bill Humphries [mailto:nt...@hedgedigger.com] Sent: Tuesday, March 29, 2011 9:26 AM To: NT System Admin Issues Subject: Re: Adobe Illustrator (CS3) crashes on save Is this one specific file? If so, I would guess it is corrupt. Bill John Aldrich wrote: Our marketing guy asked me to take a look at his computer as it keeps crashing when he's trying to save an Illustrator file. He says it allows him to complete whatever he's working on, but when he goes to save, it starts to save it in a temporary space (NOT where he told it to save) and then crashes the app. We did double-check that the program was fully updated so that's not the issue. There is no dedicated temporary partition as I've read that Adobe CS seems to want. Should I put in a small hard drive for this and point Adobe to it, do you think? Any other ideas? I don't know much at all about Adobe CS. Thanks! ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
RE: Adobe Illustrator (CS3) crashes on save
Just asked. He says that in the past when this problem happened, he could create a new file and just draw a box and try to save and it would exhibit the same behavior. So far, after printing a test page on the printer, it seems to be working, but it seems strange that Illustrator would have problems because the primary printer wasn't available or something. I don't see a connection between not being able to print to a network printer and saving a file. -Original Message- From: Bill Humphries [mailto:nt...@hedgedigger.com] Sent: Tuesday, March 29, 2011 9:26 AM To: NT System Admin Issues Subject: Re: Adobe Illustrator (CS3) crashes on save Is this one specific file? If so, I would guess it is corrupt. Bill John Aldrich wrote: Our marketing guy asked me to take a look at his computer as it keeps crashing when he's trying to save an Illustrator file. He says it allows him to complete whatever he's working on, but when he goes to save, it starts to save it in a temporary space (NOT where he told it to save) and then crashes the app. We did double-check that the program was fully updated so that's not the issue. There is no dedicated temporary partition as I've read that Adobe CS seems to want. Should I put in a small hard drive for this and point Adobe to it, do you think? Any other ideas? I don't know much at all about Adobe CS. Thanks! ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
