RE: Remote Helpdesk Solutions
I tinker with crossloop myself, and actually have an account with the logon and such for my signature. I think it has promise, I just don't like how there isn't a client version, so you have to get the person to install it and then close out the sign up window and then go get a session key. I wish the link on your page (www.crossloop.com/level5) would download a client and pop with a session id. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
Re: Remote Helpdesk Solutions
On 12 May 2008 at 14:30, Tom Miller wrote: We use GoToAssist here. Just a few accounts is all you need as long as you won't be using them concurrently. Work nice and I like the reconnect after reboot feature. I couldn't find any pricing info on their website. How much does just a few accounts cost you? Is it a one-time cost or a monthly subscription? -- Angus Scott-Fleming GeoApps, Tucson, Arizona 1-520-290-5038 +---+ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Remote Helpdesk Solutions
I've had solid success with CrossLoop in many support sessions over the internet. The only issues were with early CrossLoop versions and Vista's UAC. Those have been resolved in release 2.1 however. CrossLoop is very user-friendly and is perfect for an on-demand remote control solution. It's not applicable for an always-available situation where you don't have a user at the remote end. Roger Wright -Original Message- From: Erik Goldoff [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 11:05 PM To: NT System Admin Issues Subject: RE: Remote Helpdesk Solutions Thanks ... I've done some trials with it at home, from an XP laptop to/from an XP desktop, but not at two physically different sites (yet) ... Worked OK for me on the local tests (even though it still uses the Internet as connection intermediary) -Original Message- From: Jon B. Lewis [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 10:37 PM To: NT System Admin Issues Subject: RE: Remote Helpdesk Solutions It just never would connect for me. It's been a month or two but when I tried it it said waiting for connection for the longest time then finally said connecting but it never did. Just checked my IM log and it was early March. Maybe they've got some kinks worked out. Jon Lewis -Original Message- From: Erik Goldoff [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 9:26 PM To: NT System Admin Issues Subject: RE: Remote Helpdesk Solutions Can you elaborate on how crossloop failed for you ? I'm considering using it to support some remote clients and am interested in your experience. Thanks Erik -Original Message- From: Jon B. Lewis [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 2:25 PM To: NT System Admin Issues Subject: Remote Helpdesk Solutions Hello all. I'm looking for some suggestions and opinions from this group. Our company services a handful of small businesses in our area. Currently we have no remote helpdesk solution in place but we're wanting to move in that direction. With gas prices what they are it makes little sense to drive 20 miles to tell someone their caps lock is one when they're typing their password. I've looked around at a few of the companies in this space and wanted to see what suggestions you guys might have. I've currently used logmein which is nice but a little over our price range as we don't have THAT many clients. I've tried crossloop but didn't have much luck with that. I've also used iremotepc.com which is looking kind of promising for me. What are the others that I'm missing? Or any other tidbits that I should know. Jon Lewis ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ No virus found in this incoming message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.16/1428 - Release Date: 5/12/2008 7:44 AM No virus found in this outgoing message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.16/1428 - Release Date: 5/12/2008 7:44 AM ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ No virus found in this incoming message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.16/1428 - Release Date: 5/12/2008 7:44 AM No virus found in this outgoing message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.16/1428 - Release Date: 5/12/2008 7:44 AM ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
Re: Remote Helpdesk Solutions
I use PcHelpWare, which is the latest version published by the old VNC SingleClick folks. It runs great on Vista, can be run from behind a NAT'd network, and best of all, is free. Klint Roger Wright wrote: I've had solid success with CrossLoop in many support sessions over the internet. The only issues were with early CrossLoop versions and Vista's UAC. Those have been resolved in release 2.1 however. CrossLoop is very user-friendly and is perfect for an on-demand remote control solution. It's not applicable for an always-available situation where you don't have a user at the remote end. Roger Wright -Original Message- From: Erik Goldoff [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 11:05 PM To: NT System Admin Issues Subject: RE: Remote Helpdesk Solutions Thanks ... I've done some trials with it at home, from an XP laptop to/from an XP desktop, but not at two physically different sites (yet) ... Worked OK for me on the local tests (even though it still uses the Internet as connection intermediary) -Original Message- From: Jon B. Lewis [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 10:37 PM To: NT System Admin Issues Subject: RE: Remote Helpdesk Solutions It just never would connect for me. It's been a month or two but when I tried it it said waiting for connection for the longest time then finally said connecting but it never did. Just checked my IM log and it was early March. Maybe they've got some kinks worked out. Jon Lewis -Original Message- From: Erik Goldoff [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 9:26 PM To: NT System Admin Issues Subject: RE: Remote Helpdesk Solutions Can you elaborate on how crossloop failed for you ? I'm considering using it to support some remote clients and am interested in your experience. Thanks Erik -Original Message- From: Jon B. Lewis [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 2:25 PM To: NT System Admin Issues Subject: Remote Helpdesk Solutions Hello all. I'm looking for some suggestions and opinions from this group. Our company services a handful of small businesses in our area. Currently we have no remote helpdesk solution in place but we're wanting to move in that direction. With gas prices what they are it makes little sense to drive 20 miles to tell someone their caps lock is one when they're typing their password. I've looked around at a few of the companies in this space and wanted to see what suggestions you guys might have. I've currently used logmein which is nice but a little over our price range as we don't have THAT many clients. I've tried crossloop but didn't have much luck with that. I've also used iremotepc.com which is looking kind of promising for me. What are the others that I'm missing? Or any other tidbits that I should know. Jon Lewis ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ No virus found in this incoming message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.16/1428 - Release Date: 5/12/2008 7:44 AM No virus found in this outgoing message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.16/1428 - Release Date: 5/12/2008 7:44 AM ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ No virus found in this incoming message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.16/1428 - Release Date: 5/12/2008 7:44 AM No virus found in this outgoing message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.16/1428 - Release Date: 5/12/2008 7:44 AM ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Remote Helpdesk Solutions
The free version of logmein doesn't suffice I take it? Just making sure you checked it out... -Original Message- From: Jon B. Lewis [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 1:25 PM To: NT System Admin Issues Subject: Remote Helpdesk Solutions Hello all. I'm looking for some suggestions and opinions from this group. Our company services a handful of small businesses in our area. Currently we have no remote helpdesk solution in place but we're wanting to move in that direction. With gas prices what they are it makes little sense to drive 20 miles to tell someone their caps lock is one when they're typing their password. I've looked around at a few of the companies in this space and wanted to see what suggestions you guys might have. I've currently used logmein which is nice but a little over our price range as we don't have THAT many clients. I've tried crossloop but didn't have much luck with that. I've also used iremotepc.com which is looking kind of promising for me. What are the others that I'm missing? Or any other tidbits that I should know. Jon Lewis ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
Re: Remote Helpdesk Solutions
logmein works for usI buy one license, and we use it almost daily for remote users. On Mon, May 12, 2008 at 1:24 PM, Jon B. Lewis [EMAIL PROTECTED] wrote: Hello all. I'm looking for some suggestions and opinions from this group. Our company services a handful of small businesses in our area. Currently we have no remote helpdesk solution in place but we're wanting to move in that direction. With gas prices what they are it makes little sense to drive 20 miles to tell someone their caps lock is one when they're typing their password. I've looked around at a few of the companies in this space and wanted to see what suggestions you guys might have. I've currently used logmein which is nice but a little over our price range as we don't have THAT many clients. I've tried crossloop but didn't have much luck with that. I've also used iremotepc.com which is looking kind of promising for me. What are the others that I'm missing? Or any other tidbits that I should know. Jon Lewis ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
Re: Remote Helpdesk Solutions
TeamViewer seems to work ok. Ray Jon B. Lewis [EMAIL PROTECTED] 5/12/2008 11:24 AM Hello all. I'm looking for some suggestions and opinions from this group. Our company services a handful of small businesses in our area. Currently we have no remote helpdesk solution in place but we're wanting to move in that direction. With gas prices what they are it makes little sense to drive 20 miles to tell someone their caps lock is one when they're typing their password. I've looked around at a few of the companies in this space and wanted to see what suggestions you guys might have. I've currently used logmein which is nice but a little over our price range as we don't have THAT many clients. I've tried crossloop but didn't have much luck with that. I've also used iremotepc.com which is looking kind of promising for me. What are the others that I'm missing? Or any other tidbits that I should know. Jon Lewis ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
Re: Remote Helpdesk Solutions
I use the rescue version...lots of options... On Mon, May 12, 2008 at 1:30 PM, Sam Cayze [EMAIL PROTECTED] wrote: The free version of logmein doesn't suffice I take it? Just making sure you checked it out... -Original Message- From: Jon B. Lewis [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 1:25 PM To: NT System Admin Issues Subject: Remote Helpdesk Solutions Hello all. I'm looking for some suggestions and opinions from this group. Our company services a handful of small businesses in our area. Currently we have no remote helpdesk solution in place but we're wanting to move in that direction. With gas prices what they are it makes little sense to drive 20 miles to tell someone their caps lock is one when they're typing their password. I've looked around at a few of the companies in this space and wanted to see what suggestions you guys might have. I've currently used logmein which is nice but a little over our price range as we don't have THAT many clients. I've tried crossloop but didn't have much luck with that. I've also used iremotepc.com which is looking kind of promising for me. What are the others that I'm missing? Or any other tidbits that I should know. Jon Lewis ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Remote Helpdesk Solutions
You could use Web+Center from http://www.inet-sciences.com/ to allow remote users to log a call. Remote Control: How about TeamViewer? http://www.teamviewer.com/index.aspx It's faster than LogMeIn and not too expensive. Or perhaps Himachi https://secure.logmein.com/products/hamachi/vpn.asp to create a VPN connection and then use RDP to hit client machines? Other alternatives: http://www.techinline.com/prices/ http://www.instanthousecall.com/ Roger Wright -Original Message- From: Jon B. Lewis [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 2:25 PM To: NT System Admin Issues Subject: Remote Helpdesk Solutions Hello all. I'm looking for some suggestions and opinions from this group. Our company services a handful of small businesses in our area. Currently we have no remote helpdesk solution in place but we're wanting to move in that direction. With gas prices what they are it makes little sense to drive 20 miles to tell someone their caps lock is one when they're typing their password. I've looked around at a few of the companies in this space and wanted to see what suggestions you guys might have. I've currently used logmein which is nice but a little over our price range as we don't have THAT many clients. I've tried crossloop but didn't have much luck with that. I've also used iremotepc.com which is looking kind of promising for me. What are the others that I'm missing? Or any other tidbits that I should know. Jon Lewis ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Remote Helpdesk Solutions
I typically like to deploy something on site and lock it down. so VNC or Radmin is where I go for my remote help desk stuff. I will sometimes use goto assist for an on the fly support if someone is travelling etc. -Original Message- From: Jon B. Lewis [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 2:25 PM To: NT System Admin Issues Subject: Remote Helpdesk Solutions Hello all. I'm looking for some suggestions and opinions from this group. Our company services a handful of small businesses in our area. Currently we have no remote helpdesk solution in place but we're wanting to move in that direction. With gas prices what they are it makes little sense to drive 20 miles to tell someone their caps lock is one when they're typing their password. I've looked around at a few of the companies in this space and wanted to see what suggestions you guys might have. I've currently used logmein which is nice but a little over our price range as we don't have THAT many clients. I've tried crossloop but didn't have much luck with that. I've also used iremotepc.com which is looking kind of promising for me. What are the others that I'm missing? Or any other tidbits that I should know. Jon Lewis ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Remote Helpdesk Solutions
This looks like a good candidate: http://www.simple-help.com/product -Original Message- From: Jon B. Lewis [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 2:25 PM To: NT System Admin Issues Subject: Remote Helpdesk Solutions Hello all. I'm looking for some suggestions and opinions from this group. Our company services a handful of small businesses in our area. Currently we have no remote helpdesk solution in place but we're wanting to move in that direction. With gas prices what they are it makes little sense to drive 20 miles to tell someone their caps lock is one when they're typing their password. I've looked around at a few of the companies in this space and wanted to see what suggestions you guys might have. I've currently used logmein which is nice but a little over our price range as we don't have THAT many clients. I've tried crossloop but didn't have much luck with that. I've also used iremotepc.com which is looking kind of promising for me. What are the others that I'm missing? Or any other tidbits that I should know. Jon Lewis ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
Re: Remote Helpdesk Solutions
We use logmein rescue. Works smoothly, we have it branded with our company details. Doesnt cost much, and can reboot to safe mode with networking and connect back to you using existing credentials, etc Highly recommended. Graeme On Mon, May 12, 2008 at 9:11 PM, Roger Wright [EMAIL PROTECTED] wrote: This looks like a good candidate: http://www.simple-help.com/product -Original Message- From: Jon B. Lewis [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 2:25 PM To: NT System Admin Issues Subject: Remote Helpdesk Solutions Hello all. I'm looking for some suggestions and opinions from this group. Our company services a handful of small businesses in our area. Currently we have no remote helpdesk solution in place but we're wanting to move in that direction. With gas prices what they are it makes little sense to drive 20 miles to tell someone their caps lock is one when they're typing their password. I've looked around at a few of the companies in this space and wanted to see what suggestions you guys might have. I've currently used logmein which is nice but a little over our price range as we don't have THAT many clients. I've tried crossloop but didn't have much luck with that. I've also used iremotepc.com which is looking kind of promising for me. What are the others that I'm missing? Or any other tidbits that I should know. Jon Lewis ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ -- Carbon credits are a bit like beating someone up on this side of the world and sponsoring one of those poor starving kids on the other side of the world to make up for the fact that you're a complete shit at home. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Remote Helpdesk Solutions
+1 From: Tom Miller [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 11:31 AM To: NT System Admin Issues Subject: Re: Remote Helpdesk Solutions We use GoToAssist here. Just a few accounts is all you need as long as you won't be using them concurrently. Work nice and I like the reconnect after reboot feature. Tom Jon B. Lewis [EMAIL PROTECTED] 5/12/2008 2:24 PM Hello all. I'm looking for some suggestions and opinions from this group. Our company services a handful of small businesses in our area. Currently we have no remote helpdesk solution in place but we're wanting to move in that direction. With gas prices what they are it makes little sense to drive 20 miles to tell someone their caps lock is one when they're typing their password. I've looked around at a few of the companies in this space and wanted to see what suggestions you guys might have. I've currently used logmein which is nice but a little over our price range as we don't have THAT many clients. I've tried crossloop but didn't have much luck with that. I've also used iremotepc.com which is looking kind of promising for me. What are the others that I'm missing? Or any other tidbits that I should know. Jon Lewis ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt http://www.sunbelt/ -software.com/SunbeltMessagingNinja.cfm ~ Confidentiality Notice: This e-mail message, including attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Remote Helpdesk Solutions
https://express.gotoassist.com/ Free for now if you sign up. Rumor is it will have a low monthly fee after beta. Bob Fronk [EMAIL PROTECTED] -Original Message- From: Jon B. Lewis [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 2:25 PM To: NT System Admin Issues Subject: Remote Helpdesk Solutions Hello all. I'm looking for some suggestions and opinions from this group. Our company services a handful of small businesses in our area. Currently we have no remote helpdesk solution in place but we're wanting to move in that direction. With gas prices what they are it makes little sense to drive 20 miles to tell someone their caps lock is one when they're typing their password. I've looked around at a few of the companies in this space and wanted to see what suggestions you guys might have. I've currently used logmein which is nice but a little over our price range as we don't have THAT many clients. I've tried crossloop but didn't have much luck with that. I've also used iremotepc.com which is looking kind of promising for me. What are the others that I'm missing? Or any other tidbits that I should know. Jon Lewis ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Remote Helpdesk Solutions
Can you elaborate on how crossloop failed for you ? I'm considering using it to support some remote clients and am interested in your experience. Thanks Erik -Original Message- From: Jon B. Lewis [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 2:25 PM To: NT System Admin Issues Subject: Remote Helpdesk Solutions Hello all. I'm looking for some suggestions and opinions from this group. Our company services a handful of small businesses in our area. Currently we have no remote helpdesk solution in place but we're wanting to move in that direction. With gas prices what they are it makes little sense to drive 20 miles to tell someone their caps lock is one when they're typing their password. I've looked around at a few of the companies in this space and wanted to see what suggestions you guys might have. I've currently used logmein which is nice but a little over our price range as we don't have THAT many clients. I've tried crossloop but didn't have much luck with that. I've also used iremotepc.com which is looking kind of promising for me. What are the others that I'm missing? Or any other tidbits that I should know. Jon Lewis ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ No virus found in this incoming message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.16/1428 - Release Date: 5/12/2008 7:44 AM No virus found in this outgoing message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.16/1428 - Release Date: 5/12/2008 7:44 AM ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Remote Helpdesk Solutions
It just never would connect for me. It's been a month or two but when I tried it it said waiting for connection for the longest time then finally said connecting but it never did. Just checked my IM log and it was early March. Maybe they've got some kinks worked out. Jon Lewis -Original Message- From: Erik Goldoff [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 9:26 PM To: NT System Admin Issues Subject: RE: Remote Helpdesk Solutions Can you elaborate on how crossloop failed for you ? I'm considering using it to support some remote clients and am interested in your experience. Thanks Erik -Original Message- From: Jon B. Lewis [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 2:25 PM To: NT System Admin Issues Subject: Remote Helpdesk Solutions Hello all. I'm looking for some suggestions and opinions from this group. Our company services a handful of small businesses in our area. Currently we have no remote helpdesk solution in place but we're wanting to move in that direction. With gas prices what they are it makes little sense to drive 20 miles to tell someone their caps lock is one when they're typing their password. I've looked around at a few of the companies in this space and wanted to see what suggestions you guys might have. I've currently used logmein which is nice but a little over our price range as we don't have THAT many clients. I've tried crossloop but didn't have much luck with that. I've also used iremotepc.com which is looking kind of promising for me. What are the others that I'm missing? Or any other tidbits that I should know. Jon Lewis ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ No virus found in this incoming message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.16/1428 - Release Date: 5/12/2008 7:44 AM No virus found in this outgoing message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.16/1428 - Release Date: 5/12/2008 7:44 AM ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Remote Helpdesk Solutions
Thanks ... I've done some trials with it at home, from an XP laptop to/from an XP desktop, but not at two physically different sites (yet) ... Worked OK for me on the local tests (even though it still uses the Internet as connection intermediary) -Original Message- From: Jon B. Lewis [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 10:37 PM To: NT System Admin Issues Subject: RE: Remote Helpdesk Solutions It just never would connect for me. It's been a month or two but when I tried it it said waiting for connection for the longest time then finally said connecting but it never did. Just checked my IM log and it was early March. Maybe they've got some kinks worked out. Jon Lewis -Original Message- From: Erik Goldoff [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 9:26 PM To: NT System Admin Issues Subject: RE: Remote Helpdesk Solutions Can you elaborate on how crossloop failed for you ? I'm considering using it to support some remote clients and am interested in your experience. Thanks Erik -Original Message- From: Jon B. Lewis [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 2:25 PM To: NT System Admin Issues Subject: Remote Helpdesk Solutions Hello all. I'm looking for some suggestions and opinions from this group. Our company services a handful of small businesses in our area. Currently we have no remote helpdesk solution in place but we're wanting to move in that direction. With gas prices what they are it makes little sense to drive 20 miles to tell someone their caps lock is one when they're typing their password. I've looked around at a few of the companies in this space and wanted to see what suggestions you guys might have. I've currently used logmein which is nice but a little over our price range as we don't have THAT many clients. I've tried crossloop but didn't have much luck with that. I've also used iremotepc.com which is looking kind of promising for me. What are the others that I'm missing? Or any other tidbits that I should know. Jon Lewis ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ No virus found in this incoming message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.16/1428 - Release Date: 5/12/2008 7:44 AM No virus found in this outgoing message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.16/1428 - Release Date: 5/12/2008 7:44 AM ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ No virus found in this incoming message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.16/1428 - Release Date: 5/12/2008 7:44 AM No virus found in this outgoing message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.16/1428 - Release Date: 5/12/2008 7:44 AM ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
RE: Remote Helpdesk Solutions
I've used a number of them. LogMeIn Rescue is the tops. From: Graeme Carstairs [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 1:30 PM To: NT System Admin Issues Subject: Re: Remote Helpdesk Solutions We use logmein rescue. Works smoothly, we have it branded with our company details. Doesnt cost much, and can reboot to safe mode with networking and connect back to you using existing credentials, etc Highly recommended. Graeme On Mon, May 12, 2008 at 9:11 PM, Roger Wright [EMAIL PROTECTED] wrote: This looks like a good candidate: http://www.simple-help.com/product -Original Message- From: Jon B. Lewis [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 2:25 PM To: NT System Admin Issues Subject: Remote Helpdesk Solutions Hello all. I'm looking for some suggestions and opinions from this group. Our company services a handful of small businesses in our area. Currently we have no remote helpdesk solution in place but we're wanting to move in that direction. With gas prices what they are it makes little sense to drive 20 miles to tell someone their caps lock is one when they're typing their password. I've looked around at a few of the companies in this space and wanted to see what suggestions you guys might have. I've currently used logmein which is nice but a little over our price range as we don't have THAT many clients. I've tried crossloop but didn't have much luck with that. I've also used iremotepc.com which is looking kind of promising for me. What are the others that I'm missing? Or any other tidbits that I should know. Jon Lewis ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ -- Carbon credits are a bit like beating someone up on this side of the world and sponsoring one of those poor starving kids on the other side of the world to make up for the fact that you're a complete shit at home. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
Re: Remote Helpdesk Solutions
I've used http://showmypc.com/ with supporting various family PCs and a non-profit I support for free. It works well on XP and Vista over dial-up (slow w/occasional issues), DSL/Cable and satellite. Steven Peck http://www.blkmtn.org On Mon, May 12, 2008 at 9:06 PM, Martin Blackstone [EMAIL PROTECTED] wrote: I've used a number of them. LogMeIn Rescue is the tops. From: Graeme Carstairs [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 1:30 PM To: NT System Admin Issues Subject: Re: Remote Helpdesk Solutions We use logmein rescue. Works smoothly, we have it branded with our company details. Doesnt cost much, and can reboot to safe mode with networking and connect back to you using existing credentials, etc Highly recommended. Graeme On Mon, May 12, 2008 at 9:11 PM, Roger Wright [EMAIL PROTECTED] wrote: This looks like a good candidate: http://www.simple-help.com/product -Original Message- From: Jon B. Lewis [mailto:[EMAIL PROTECTED] Sent: Monday, May 12, 2008 2:25 PM To: NT System Admin Issues Subject: Remote Helpdesk Solutions Hello all. I'm looking for some suggestions and opinions from this group. Our company services a handful of small businesses in our area. Currently we have no remote helpdesk solution in place but we're wanting to move in that direction. With gas prices what they are it makes little sense to drive 20 miles to tell someone their caps lock is one when they're typing their password. I've looked around at a few of the companies in this space and wanted to see what suggestions you guys might have. I've currently used logmein which is nice but a little over our price range as we don't have THAT many clients. I've tried crossloop but didn't have much luck with that. I've also used iremotepc.com which is looking kind of promising for me. What are the others that I'm missing? Or any other tidbits that I should know. Jon Lewis ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~ -- Carbon credits are a bit like beating someone up on this side of the world and sponsoring one of those poor starving kids on the other side of the world to make up for the fact that you're a complete shit at home. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~ ~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm ~
