RE: Impossible getting the attention of the orion (support) team. Are they still around?
You may be right. Anyone from either the Orion staff, or someone on this list outside the Orion staff, have any additional information to share? -Original Message- From: Fink, Paul [mailto:[EMAIL PROTECTED]] Sent: Thursday, March 22, 2001 5:29 PM To: Orion-Interest Subject: RE: Impossible getting the attention of the orion (support) team. Are they still around? That line worked for a few months. Now, it getting to be clear that there is no new company. -Original Message- From: Kemp Randy-W18971 [SMTP:[EMAIL PROTECTED]] Sent: Monday, March 19, 2001 1:19 PM To: Orion-Interest Subject: RE: Impossible getting the attention of the orion (support) team. Are they still around? Orion had admitted having problems providing a support level needed by some companies, and that is one of the reasons for the new company, but the process is taking longer then anticipated. Hopefully, down the road, things will get back to normal, along with enhanced accounting, marketing, documentation, etc.
RE: Impossible getting the attention of the orion (support) team. Are they still around?
I know that I got my invoice faxed to me just hours after posting my complaints on this list. I am glad that they responded, however, I cannot continue to do business in this manner. I build J2EE solutions for multiple clients and recommend the app server that should be purchased. I greatly enjoy developing / deploying apps using Orion, but I cannot continue purchasing Orion licenses with the "we will give customer support when they scream" type of customer support mentality. Hey Orion employees - If you are overwhelmed and overworked and are having trouble keeping up, why not just tell us? I would like to continue purchasing Orion licenses, but how about some honesty? Thanks for reading, Tom Pridham Software Engineer Computer Management Consultants http://www.cmctpa.com http://www.oakscape.com -Original Message- From: Kemp Randy-W18971 [mailto:[EMAIL PROTECTED]] Sent: Friday, March 23, 2001 8:44 AM To: Orion-Interest Subject: RE: Impossible getting the attention of the orion (support) team. Are they still around? You may be right. Anyone from either the Orion staff, or someone on this list outside the Orion staff, have any additional information to share? -Original Message- From: Fink, Paul [mailto:[EMAIL PROTECTED]] Sent: Thursday, March 22, 2001 5:29 PM To: Orion-Interest Subject: RE: Impossible getting the attention of the orion (support) team. Are they still around? That line worked for a few months. Now, it getting to be clear that there is no new company. -Original Message- From: Kemp Randy-W18971 [SMTP:[EMAIL PROTECTED]] Sent: Monday, March 19, 2001 1:19 PM To: Orion-Interest Subject: RE: Impossible getting the attention of the orion (support) team. Are they still around? Orion had admitted having problems providing a support level needed by some companies, and that is one of the reasons for the new company, but the process is taking longer then anticipated. Hopefully, down the road, things will get back to normal, along with enhanced accounting, marketing, documentation, etc.
RE: Impossible getting the attention of the orion (support) team. Are they still around?
As of today, we receive the maillist directly again. Furthermore, I received my bugzilla account password and already entered our problem in bugzilla (bug 368). The mailserver problem thus seems to be resolved by orion (we didn't have to do anything). Thumbs up for orion for the quick response. Now if they could resolve our real problem (almost) just as quickly ... :-) All in all, my confidence in orion has been partly restored. Lets hope they get their application server support back into high speed soon. Ate -Original Message- From: Douma, Ate [mailto:[EMAIL PROTECTED]] Sent: Monday, March 19, 2001 12:47 PM To: Orion-Interest Subject: RE: Impossible getting the attention of the orion (support) team. Are they still around? FYI: I received a very quick response from Karl Avedal on me previous posting. It looks like their mail doesn't get through to our mailserver since they switched servers early january. We are again in contact and I'm very much relieved about that. Hopefully, we can resolve our problems quickly now. Ate Douma. -Original Message- From: Douma, Ate Sent: Monday, March 19, 2001 11:24 AM To: 'Orion-Interest' Subject: Impossible getting the attention of the orion (support) team. Are they still around? Hello all, I've been trying for weeks now getting any response from the orion team to no avail. First of all, I wanted to post a serious problem in Bugzilla but for that I need a account password. I've tried and tried, but never ever received a password after creating a new account or after requesting the account password to be send again. Then I tried sending a message directly to orion support. No response. Then I posted my problem to this list http://www.mail-archive.com/orion-interest@orionserver.com/msg 09692.html (Serious problem with Orion transaction processing: multiple connections used within a single transaction) februari 13, 2001, including a test case. I mailed this problem again to [EMAIL PROTECTED] februari 19, 2001. No response. I mailed Magnus Stenman directly on februari 27 explaining these problems and requesting access to Bugzilla. No response. I'm not clear what options are left, but we are seriously considering other application servers right now as this kind of support is really not acceptable in the long run. At least a simple acknowledgment of the reception of the problem would give us the idea that someone is actually monitoring [EMAIL PROTECTED] mailbox. It doesn't seems to be the case right now. Having to switch to another application server is something I really don't like. Overall I like the orion application server very much (certainly for development). We consider the bug we encountered as very, very serious which will have to be solved otherwise we just don't have another option. The bad (non-existing?) support makes this truly serious. If anyone did have some contact with the orion team (mailbased or otherwise) in the last month's I would be very grateful to know how they did that. The same question I have for anyone how was able to create a Bugzilla account recently. Lastly, somewhat less important: does anyone receive the orion-interest maillist still directly to their mailbox? Since Januari 11, 2001, we didn't receive any mail anymore, and can therefore only access the maillist at http://www.mail-archive.com/orion-interest@orionserver.com. (re)Subscribing again didn't help a bit, not even using new mailaccount. Ate +---+ | Ate Douma iWise B.V. | |Hoofdstraat 2a-4a | | mailto:[EMAIL PROTECTED] 4941 DC Raamsdonksveer | | Phone ++31 (0)162 517167 The Netherlands| | Fax++31 (0)162 516872 http://www.iwise.nl| +---+
RE: Impossible getting the attention of the orion (support) team. Are they still around?
Is release 1.4.8 already available, because I'm having the same bug? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Douma, Ate Sent: mardi, 20. mars 2001 14:42 To: Orion-Interest Subject: RE: Impossible getting the attention of the orion (support) team. Are they still around? FYI: My reported bug was fixed by the orion team (to be release in 1.4.8) within 2.5 hours after entering it into Bugzilla. Can't really ask for more, can I? Ate -Original Message- From: Douma, Ate [mailto:[EMAIL PROTECTED]] Sent: Tuesday, March 20, 2001 11:04 AM To: Orion-Interest Subject: RE: Impossible getting the attention of the orion (support) team. Are they still around? As of today, we receive the maillist directly again. Furthermore, I received my bugzilla account password and already entered our problem in bugzilla (bug 368). The mailserver problem thus seems to be resolved by orion (we didn't have to do anything). Thumbs up for orion for the quick response. Now if they could resolve our real problem (almost) just as quickly ... :-) All in all, my confidence in orion has been partly restored. Lets hope they get their application server support back into high speed soon. Ate -Original Message- From: Douma, Ate [mailto:[EMAIL PROTECTED]] Sent: Monday, March 19, 2001 12:47 PM To: Orion-Interest Subject: RE: Impossible getting the attention of the orion (support) team. Are they still around? FYI: I received a very quick response from Karl Avedal on me previous posting. It looks like their mail doesn't get through to our mailserver since they switched servers early january. We are again in contact and I'm very much relieved about that. Hopefully, we can resolve our problems quickly now. Ate Douma. -Original Message- From: Douma, Ate Sent: Monday, March 19, 2001 11:24 AM To: 'Orion-Interest' Subject: Impossible getting the attention of the orion (support) team. Are they still around? Hello all, I've been trying for weeks now getting any response from the orion team to no avail. First of all, I wanted to post a serious problem in Bugzilla but for that I need a account password. I've tried and tried, but never ever received a password after creating a new account or after requesting the account password to be send again. Then I tried sending a message directly to orion support. No response. Then I posted my problem to this list http://www.mail-archive.com/orion-interest@orionserver.com/msg 09692.html (Serious problem with Orion transaction processing: multiple connections used within a single transaction) februari 13, 2001, including a test case. I mailed this problem again to [EMAIL PROTECTED] februari 19, 2001. No response. I mailed Magnus Stenman directly on februari 27 explaining these problems and requesting access to Bugzilla. No response. I'm not clear what options are left, but we are seriously considering other application servers right now as this kind of support is really not acceptable in the long run. At least a simple acknowledgment of the reception of the problem would give us the idea that someone is actually monitoring [EMAIL PROTECTED] mailbox. It doesn't seems to be the case right now. Having to switch to another application server is something I really don't like. Overall I like the orion application server very much (certainly for development). We consider the bug we encountered as very, very serious which will have to be solved otherwise we just don't have another option. The bad (non-existing?) support makes this truly serious. If anyone did have some contact with the orion team (mailbased or otherwise) in the last month's I would be very grateful to know how they did that. The same question I have for anyone how was able to create a Bugzilla account recently. Lastly, somewhat less important: does anyone receive the orion-interest maillist still directly to their mailbox? Since Januari 11, 2001, we didn't receive any mail anymore, and can therefore only access the maillist at http://www.mail-archive.com/orion-interest@orionserver.com. (re)Subscribing again didn't help a bit, not even using new mailaccount. Ate +---+ | Ate Douma iWise B.V. | |Hoofdstraat 2a-4a | | mailto:[EMAIL PROTECTED] 4941 DC Raamsdonksveer | | Phone ++31 (0)162 517167 The Netherlands| | Fax++31 (0)162 516872 http://www.iwise.nl| +---+
RE: Impossible getting the attention of the orion (support) team. Are they still around?
You're right - they're useless! What were they doing for the other 2 1/4 hours is what I want to know. At 14:41 20/03/2001 +0100, you wrote: FYI: My reported bug was fixed by the orion team (to be release in 1.4.8) within 2.5 hours after entering it into Bugzilla. Can't really ask for more, can I? Ate -Original Message- From: Douma, Ate [mailto:[EMAIL PROTECTED]] Sent: Tuesday, March 20, 2001 11:04 AM To: Orion-Interest Subject: RE: Impossible getting the attention of the orion (support) team. Are they still around? As of today, we receive the maillist directly again. Furthermore, I received my bugzilla account password and already entered our problem in bugzilla (bug 368). The mailserver problem thus seems to be resolved by orion (we didn't have to do anything). Thumbs up for orion for the quick response. Now if they could resolve our real problem (almost) just as quickly ... :-) All in all, my confidence in orion has been partly restored. Lets hope they get their application server support back into high speed soon. Ate -Original Message- From: Douma, Ate [mailto:[EMAIL PROTECTED]] Sent: Monday, March 19, 2001 12:47 PM To: Orion-Interest Subject: RE: Impossible getting the attention of the orion (support) team. Are they still around? FYI: I received a very quick response from Karl Avedal on me previous posting. It looks like their mail doesn't get through to our mailserver since they switched servers early january. We are again in contact and I'm very much relieved about that. Hopefully, we can resolve our problems quickly now. Ate Douma. -Original Message- From: Douma, Ate Sent: Monday, March 19, 2001 11:24 AM To: 'Orion-Interest' Subject: Impossible getting the attention of the orion (support) team. Are they still around? Hello all, I've been trying for weeks now getting any response from the orion team to no avail. First of all, I wanted to post a serious problem in Bugzilla but for that I need a account password. I've tried and tried, but never ever received a password after creating a new account or after requesting the account password to be send again. Then I tried sending a message directly to orion support. No response. Then I posted my problem to this list http://www.mail-archive.com/orion-interest@orionserver.com/msg 09692.html (Serious problem with Orion transaction processing: multiple connections used within a single transaction) februari 13, 2001, including a test case. I mailed this problem again to [EMAIL PROTECTED] februari 19, 2001. No response. I mailed Magnus Stenman directly on februari 27 explaining these problems and requesting access to Bugzilla. No response. I'm not clear what options are left, but we are seriously considering other application servers right now as this kind of support is really not acceptable in the long run. At least a simple acknowledgment of the reception of the problem would give us the idea that someone is actually monitoring [EMAIL PROTECTED] mailbox. It doesn't seems to be the case right now. Having to switch to another application server is something I really don't like. Overall I like the orion application server very much (certainly for development). We consider the bug we encountered as very, very serious which will have to be solved otherwise we just don't have another option. The bad (non-existing?) support makes this truly serious. If anyone did have some contact with the orion team (mailbased or otherwise) in the last month's I would be very grateful to know how they did that. The same question I have for anyone how was able to create a Bugzilla account recently. Lastly, somewhat less important: does anyone receive the orion-interest maillist still directly to their mailbox? Since Januari 11, 2001, we didn't receive any mail anymore, and can therefore only access the maillist at http://www.mail-archive.com/orion-interest@orionserver.com. (re)Subscribing again didn't help a bit, not even using new mailaccount. Ate +---+ | Ate Douma iWise B.V. | |Hoofdstraat 2a-4a | | mailto:[EMAIL PROTECTED] 4941 DC Raamsdonksveer | | Phone ++31 (0)162 517167 The Netherlands| | Fax++31 (0)162 516872 http://www.iwise.nl| +---+ -- Dan North VP Development - Cadrion Software Ltd - +44 (0)20 7440 9550 CONFIDENTIALITY This e-mail and any attachments are confidential and may also be
RE: Impossible getting the attention of the orion (support) team. Are they still around?
I'm not sure about the Orion team contacts, but I'd suggest the problem is with your mail account ;) - you can't subscribe to Bugzilla - I just did and it worked fine - you can't subscribe / recieve the list - I do fine - you mail support / Magnus and get no response - I get both All these seem to involve a mail fault on your end ? -mike -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Douma, Ate Sent: Monday, March 19, 2001 9:24 PM To: Orion-Interest Subject: Impossible getting the attention of the orion (support) team. Are they still around? Hello all, I've been trying for weeks now getting any response from the orion team to no avail. First of all, I wanted to post a serious problem in Bugzilla but for that I need a account password. I've tried and tried, but never ever received a password after creating a new account or after requesting the account password to be send again. Then I tried sending a message directly to orion support. No response. Then I posted my problem to this list http://www.mail-archive.com/orion-interest@orionserver.com/msg09692.html (Serious problem with Orion transaction processing: multiple connections used within a single transaction) februari 13, 2001, including a test case. I mailed this problem again to [EMAIL PROTECTED] februari 19, 2001. No response. I mailed Magnus Stenman directly on februari 27 explaining these problems and requesting access to Bugzilla. No response. I'm not clear what options are left, but we are seriously considering other application servers right now as this kind of support is really not acceptable in the long run. At least a simple acknowledgment of the reception of the problem would give us the idea that someone is actually monitoring [EMAIL PROTECTED] mailbox. It doesn't seems to be the case right now. Having to switch to another application server is something I really don't like. Overall I like the orion application server very much (certainly for development). We consider the bug we encountered as very, very serious which will have to be solved otherwise we just don't have another option. The bad (non-existing?) support makes this truly serious. If anyone did have some contact with the orion team (mailbased or otherwise) in the last month's I would be very grateful to know how they did that. The same question I have for anyone how was able to create a Bugzilla account recently. Lastly, somewhat less important: does anyone receive the orion-interest maillist still directly to their mailbox? Since Januari 11, 2001, we didn't receive any mail anymore, and can therefore only access the maillist at http://www.mail-archive.com/orion-interest@orionserver.com. (re)Subscribing again didn't help a bit, not even using new mailaccount. Ate +---+ | Ate Douma iWise B.V. | |Hoofdstraat 2a-4a | | mailto:[EMAIL PROTECTED] 4941 DC Raamsdonksveer | | Phone ++31 (0)162 517167 The Netherlands| | Fax++31 (0)162 516872 http://www.iwise.nl| +---+
RE: Impossible getting the attention of the orion (support) team. Are they still around?
I think it is because of the list software. I too have been unable to get the mail to my account, but I tried subscribing a different account, and that works. Why don't you try creating a hotmail.com account or the like, and subscribe it... Just a thought. R. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Douma, Ate Sent: 19. marts 2001 11:24 To: Orion-Interest Subject: Impossible getting the attention of the orion (support) team. Are they still around? Hello all, I've been trying for weeks now getting any response from the orion team to no avail. First of all, I wanted to post a serious problem in Bugzilla but for that I need a account password. I've tried and tried, but never ever received a password after creating a new account or after requesting the account password to be send again. Then I tried sending a message directly to orion support. No response. Then I posted my problem to this list http://www.mail-archive.com/orion-interest@orionserver.com/msg09692.html (Serious problem with Orion transaction processing: multiple connections used within a single transaction) februari 13, 2001, including a test case. I mailed this problem again to [EMAIL PROTECTED] februari 19, 2001. No response. I mailed Magnus Stenman directly on februari 27 explaining these problems and requesting access to Bugzilla. No response. I'm not clear what options are left, but we are seriously considering other application servers right now as this kind of support is really not acceptable in the long run. At least a simple acknowledgment of the reception of the problem would give us the idea that someone is actually monitoring [EMAIL PROTECTED] mailbox. It doesn't seems to be the case right now. Having to switch to another application server is something I really don't like. Overall I like the orion application server very much (certainly for development). We consider the bug we encountered as very, very serious which will have to be solved otherwise we just don't have another option. The bad (non-existing?) support makes this truly serious. If anyone did have some contact with the orion team (mailbased or otherwise) in the last month's I would be very grateful to know how they did that. The same question I have for anyone how was able to create a Bugzilla account recently. Lastly, somewhat less important: does anyone receive the orion-interest maillist still directly to their mailbox? Since Januari 11, 2001, we didn't receive any mail anymore, and can therefore only access the maillist at http://www.mail-archive.com/orion-interest@orionserver.com. (re)Subscribing again didn't help a bit, not even using new mailaccount. Ate +---+ | Ate Douma iWise B.V. | |Hoofdstraat 2a-4a | | mailto:[EMAIL PROTECTED] 4941 DC Raamsdonksveer | | Phone ++31 (0)162 517167 The Netherlands| | Fax++31 (0)162 516872 http://www.iwise.nl| +---+
RE: Impossible getting the attention of the orion (support) team. Are they still around?
I remember when you could post a message on this list, and within a few hours a fix was available via autoupdate. I knew they couldn't provide that sort of service forever. Things have really gone down hill since pre-1.1 days. I guess that's what you get from a couple of young hackers in an apartment in Sweden. Maybe they really enjoyed the coding, but just don't like running a business. Once they found out how tedious it is, they retreated. -Original Message- From: Thomas Pridham [mailto:[EMAIL PROTECTED]] Sent: Monday, March 19, 2001 8:25 AM To: Orion-Interest Subject: RE: Impossible getting the attention of the orion (support) team. Are they still around? I agree with you. Orion is a great product, but we are also having problems getting proper support from Orion. Even getting something as simple as an invoice for the product (which is paid in full) has been a huge hassle. Can you imagine doing business with a company that does not provide simple functions like support, accounting, customer management etc...??? I work for a company that provides J2EE solutions to our customers. One client has bought a license and we are getting ready for another purchase. I am really beginning to wonder if that is a good idea. I'd rather work with an inferior product and have access to engineers that can help when a crisis occurs.I think it may be time to dump Orion and use another vendor. I think Orion is a GREAT product, but they MUST provide basic functions to support that product. If they were not ready to support the people who bought the product, then they should not have started selling it!!! Regards, Tom Pridham -Original Message- From: Douma, Ate [mailto:[EMAIL PROTECTED]] Sent: Monday, March 19, 2001 5:24 AM To: Orion-Interest Subject: Impossible getting the attention of the orion (support) team. Are they still around? Hello all, I've been trying for weeks now getting any response from the orion team to no avail. First of all, I wanted to post a serious problem in Bugzilla but for that I need a account password. I've tried and tried, but never ever received a password after creating a new account or after requesting the account password to be send again. Then I tried sending a message directly to orion support. No response. Then I posted my problem to this list http://www.mail-archive.com/orion-interest@orionserver.com/msg09692.html (Serious problem with Orion transaction processing: multiple connections used within a single transaction) februari 13, 2001, including a test case. I mailed this problem again to [EMAIL PROTECTED] februari 19, 2001. No response. I mailed Magnus Stenman directly on februari 27 explaining these problems and requesting access to Bugzilla. No response. I'm not clear what options are left, but we are seriously considering other application servers right now as this kind of support is really not acceptable in the long run. At least a simple acknowledgment of the reception of the problem would give us the idea that someone is actually monitoring [EMAIL PROTECTED] mailbox. It doesn't seems to be the case right now. Having to switch to another application server is something I really don't like. Overall I like the orion application server very much (certainly for development). We consider the bug we encountered as very, very serious which will have to be solved otherwise we just don't have another option. The bad (non-existing?) support makes this truly serious. If anyone did have some contact with the orion team (mailbased or otherwise) in the last month's I would be very grateful to know how they did that. The same question I have for anyone how was able to create a Bugzilla account recently. Lastly, somewhat less important: does anyone receive the orion-interest maillist still directly to their mailbox? Since Januari 11, 2001, we didn't receive any mail anymore, and can therefore only access the maillist at http://www.mail-archive.com/orion-interest@orionserver.com. (re)Subscribing again didn't help a bit, not even using new mailaccount. Ate +---+ | Ate Douma iWise B.V. | |Hoofdstraat 2a-4a | | mailto:[EMAIL PROTECTED] 4941 DC Raamsdonksveer | | Phone ++31 (0)162 517167 The Netherlands| | Fax++31 (0)162 516872 http://www.iwise.nl| +---+
RE: Impossible getting the attention of the orion (support) team. Are they still around?
May be the problem with the mail not beeing delivered is that your mail server don't accept mails from host with a Non-authoritative DNS entry like this one from the mailserver used by orion: Non-authoritative answer: Name:druid.evermind.net Address: 195.58.126.196 /Tommy -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Thomas Pridham Sent: den 19 mars 2001 15:25 To: Orion-Interest Subject: RE: Impossible getting the attention of the orion (support) team. Are they still around? I agree with you. Orion is a great product, but we are also having problems getting proper support from Orion. Even getting something as simple as an invoice for the product (which is paid in full) has been a huge hassle. Can you imagine doing business with a company that does not provide simple functions like support, accounting, customer management etc...??? I work for a company that provides J2EE solutions to our customers. One client has bought a license and we are getting ready for another purchase. I am really beginning to wonder if that is a good idea. I'd rather work with an inferior product and have access to engineers that can help when a crisis occurs.I think it may be time to dump Orion and use another vendor. I think Orion is a GREAT product, but they MUST provide basic functions to support that product. If they were not ready to support the people who bought the product, then they should not have started selling it!!! Regards, Tom Pridham -Original Message- From: Douma, Ate [mailto:[EMAIL PROTECTED]] Sent: Monday, March 19, 2001 5:24 AM To: Orion-Interest Subject: Impossible getting the attention of the orion (support) team. Are they still around? Hello all, I've been trying for weeks now getting any response from the orion team to no avail. First of all, I wanted to post a serious problem in Bugzilla but for that I need a account password. I've tried and tried, but never ever received a password after creating a new account or after requesting the account password to be send again. Then I tried sending a message directly to orion support. No response. Then I posted my problem to this list http://www.mail-archive.com/orion-interest@orionserver.com/msg09692.html (Serious problem with Orion transaction processing: multiple connections used within a single transaction) februari 13, 2001, including a test case. I mailed this problem again to [EMAIL PROTECTED] februari 19, 2001. No response. I mailed Magnus Stenman directly on februari 27 explaining these problems and requesting access to Bugzilla. No response. I'm not clear what options are left, but we are seriously considering other application servers right now as this kind of support is really not acceptable in the long run. At least a simple acknowledgment of the reception of the problem would give us the idea that someone is actually monitoring [EMAIL PROTECTED] mailbox. It doesn't seems to be the case right now. Having to switch to another application server is something I really don't like. Overall I like the orion application server very much (certainly for development). We consider the bug we encountered as very, very serious which will have to be solved otherwise we just don't have another option. The bad (non-existing?) support makes this truly serious. If anyone did have some contact with the orion team (mailbased or otherwise) in the last month's I would be very grateful to know how they did that. The same question I have for anyone how was able to create a Bugzilla account recently. Lastly, somewhat less important: does anyone receive the orion-interest maillist still directly to their mailbox? Since Januari 11, 2001, we didn't receive any mail anymore, and can therefore only access the maillist at http://www.mail-archive.com/orion-interest@orionserver.com. (re)Subscribing again didn't help a bit, not even using new mailaccount. Ate +---+ | Ate Douma iWise B.V. | |Hoofdstraat 2a-4a | | mailto:[EMAIL PROTECTED] 4941 DC Raamsdonksveer | | Phone ++31 (0)162 517167 The Netherlands| | Fax++31 (0)162 516872 http://www.iwise.nl| +---+
RE: Impossible getting the attention of the orion (support) team. Are they still around?
FYI: I received a very quick response from Karl Avedal on me previous posting. It looks like their mail doesn't get through to our mailserver since they switched servers early january. We are again in contact and I'm very much relieved about that. Hopefully, we can resolve our problems quickly now. Ate Douma. -Original Message- From: Douma, Ate Sent: Monday, March 19, 2001 11:24 AM To: 'Orion-Interest' Subject: Impossible getting the attention of the orion (support) team. Are they still around? Hello all, I've been trying for weeks now getting any response from the orion team to no avail. First of all, I wanted to post a serious problem in Bugzilla but for that I need a account password. I've tried and tried, but never ever received a password after creating a new account or after requesting the account password to be send again. Then I tried sending a message directly to orion support. No response. Then I posted my problem to this list http://www.mail-archive.com/orion-interest@orionserver.com/msg 09692.html (Serious problem with Orion transaction processing: multiple connections used within a single transaction) februari 13, 2001, including a test case. I mailed this problem again to [EMAIL PROTECTED] februari 19, 2001. No response. I mailed Magnus Stenman directly on februari 27 explaining these problems and requesting access to Bugzilla. No response. I'm not clear what options are left, but we are seriously considering other application servers right now as this kind of support is really not acceptable in the long run. At least a simple acknowledgment of the reception of the problem would give us the idea that someone is actually monitoring [EMAIL PROTECTED] mailbox. It doesn't seems to be the case right now. Having to switch to another application server is something I really don't like. Overall I like the orion application server very much (certainly for development). We consider the bug we encountered as very, very serious which will have to be solved otherwise we just don't have another option. The bad (non-existing?) support makes this truly serious. If anyone did have some contact with the orion team (mailbased or otherwise) in the last month's I would be very grateful to know how they did that. The same question I have for anyone how was able to create a Bugzilla account recently. Lastly, somewhat less important: does anyone receive the orion-interest maillist still directly to their mailbox? Since Januari 11, 2001, we didn't receive any mail anymore, and can therefore only access the maillist at http://www.mail-archive.com/orion-interest@orionserver.com. (re)Subscribing again didn't help a bit, not even using new mailaccount. Ate +---+ | Ate Douma iWise B.V. | |Hoofdstraat 2a-4a | | mailto:[EMAIL PROTECTED] 4941 DC Raamsdonksveer | | Phone ++31 (0)162 517167 The Netherlands| | Fax++31 (0)162 516872 http://www.iwise.nl| +---+
RE: Impossible getting the attention of the orion (support) team. Are they still around?
I agree with you. Orion is a great product, but we are also having problems getting proper support from Orion. Even getting something as simple as an invoice for the product (which is paid in full) has been a huge hassle. Can you imagine doing business with a company that does not provide simple functions like support, accounting, customer management etc...??? I work for a company that provides J2EE solutions to our customers. One client has bought a license and we are getting ready for another purchase. I am really beginning to wonder if that is a good idea. I'd rather work with an inferior product and have access to engineers that can help when a crisis occurs.I think it may be time to dump Orion and use another vendor. I think Orion is a GREAT product, but they MUST provide basic functions to support that product. If they were not ready to support the people who bought the product, then they should not have started selling it!!! Regards, Tom Pridham -Original Message- From: Douma, Ate [mailto:[EMAIL PROTECTED]] Sent: Monday, March 19, 2001 5:24 AM To: Orion-Interest Subject: Impossible getting the attention of the orion (support) team. Are they still around? Hello all, I've been trying for weeks now getting any response from the orion team to no avail. First of all, I wanted to post a serious problem in Bugzilla but for that I need a account password. I've tried and tried, but never ever received a password after creating a new account or after requesting the account password to be send again. Then I tried sending a message directly to orion support. No response. Then I posted my problem to this list http://www.mail-archive.com/orion-interest@orionserver.com/msg09692.html (Serious problem with Orion transaction processing: multiple connections used within a single transaction) februari 13, 2001, including a test case. I mailed this problem again to [EMAIL PROTECTED] februari 19, 2001. No response. I mailed Magnus Stenman directly on februari 27 explaining these problems and requesting access to Bugzilla. No response. I'm not clear what options are left, but we are seriously considering other application servers right now as this kind of support is really not acceptable in the long run. At least a simple acknowledgment of the reception of the problem would give us the idea that someone is actually monitoring [EMAIL PROTECTED] mailbox. It doesn't seems to be the case right now. Having to switch to another application server is something I really don't like. Overall I like the orion application server very much (certainly for development). We consider the bug we encountered as very, very serious which will have to be solved otherwise we just don't have another option. The bad (non-existing?) support makes this truly serious. If anyone did have some contact with the orion team (mailbased or otherwise) in the last month's I would be very grateful to know how they did that. The same question I have for anyone how was able to create a Bugzilla account recently. Lastly, somewhat less important: does anyone receive the orion-interest maillist still directly to their mailbox? Since Januari 11, 2001, we didn't receive any mail anymore, and can therefore only access the maillist at http://www.mail-archive.com/orion-interest@orionserver.com. (re)Subscribing again didn't help a bit, not even using new mailaccount. Ate +---+ | Ate Douma iWise B.V. | |Hoofdstraat 2a-4a | | mailto:[EMAIL PROTECTED] 4941 DC Raamsdonksveer | | Phone ++31 (0)162 517167 The Netherlands| | Fax++31 (0)162 516872 http://www.iwise.nl| +---+
RE: Impossible getting the attention of the orion (support) team. Are they still around?
I have given up on Orion (support), completely. When I got to know Orion, I was very excited with the EJB 2.0 preview, very good performance etc. Of course, like most of you I was disappointed with the documentation, but that was no excuse not to try the software. I was generally happy with the server. But when I encountered unexpected behaviour I tried to obtain support. It was never answered. I have entered a bug (229) in Bugzilla a long time ago (Opened: 2000-12-19 23:57). It was never processed (maybe read and dismissed) but it is still (as of now) in the NEW state. To me that shows a level of code maintenance that is IMHO way below minimum. Maybe it wasn't a bug ? Place it in the assigned, won't fix, duplicate, etc. state... whatever! But don't leave it in the NEW state, it sends the signal that they didn't look and/or they don't care. 'As far as I can see', Orion is going down the drain. I really wish they come up with a support plan for the rest of you guys (with Ironflare?) We won't need it as we have completely phased Orion out of our RD project. We have now joined the legions of JBoss developpers/users. The fact we have access to and can contribute to the source code is reason enough. And to those who say EJB 2.0 is reason enough to stay with Orion I say, have a look at www.mvcsoft.com who provides for a mere 28$ a persistence manager for JBoss that supports EJB 2.0, including EJBQL. I wish all of you the best with your respective projects. I'll be seeing many of you on the JBoss' mailing lists I am sure :) Cheers, Daniel -Message d'origine- De : Douma, Ate [mailto:[EMAIL PROTECTED]] Envoy : 19 mars, 2001 05:24 : Orion-Interest Objet : Impossible getting the attention of the orion (support) team. Are they still around? Hello all, I've been trying for weeks now getting any response from the orion team to no avail. First of all, I wanted to post a serious problem in Bugzilla but for that I need a account password. I've tried and tried, but never ever received a password after creating a new account or after requesting the account password to be send again. Then I tried sending a message directly to orion support. No response. Then I posted my problem to this list http://www.mail-archive.com/orion-interest@orionserver.com/msg09692.html (Serious problem with Orion transaction processing: multiple connections used within a single transaction) februari 13, 2001, including a test case. I mailed this problem again to [EMAIL PROTECTED] februari 19, 2001. No response. I mailed Magnus Stenman directly on februari 27 explaining these problems and requesting access to Bugzilla. No response. I'm not clear what options are left, but we are seriously considering other application servers right now as this kind of support is really not acceptable in the long run. At least a simple acknowledgment of the reception of the problem would give us the idea that someone is actually monitoring [EMAIL PROTECTED] mailbox. It doesn't seems to be the case right now. Having to switch to another application server is something I really don't like. Overall I like the orion application server very much (certainly for development). We consider the bug we encountered as very, very serious which will have to be solved otherwise we just don't have another option. The bad (non-existing?) support makes this truly serious. If anyone did have some contact with the orion team (mailbased or otherwise) in the last month's I would be very grateful to know how they did that. The same question I have for anyone how was able to create a Bugzilla account recently. Lastly, somewhat less important: does anyone receive the orion-interest maillist still directly to their mailbox? Since Januari 11, 2001, we didn't receive any mail anymore, and can therefore only access the maillist at http://www.mail-archive.com/orion-interest@orionserver.com. (re)Subscribing again didn't help a bit, not even using new mailaccount. Ate +---+ | Ate Douma iWise B.V. | |Hoofdstraat 2a-4a | | mailto:[EMAIL PROTECTED] 4941 DC Raamsdonksveer | | Phone ++31 (0)162 517167 The Netherlands| | Fax++31 (0)162 516872 http://www.iwise.nl| +---+
