[otrs] Bulk action question.
I want to close an entire series of tickets as the admin using the bulk feature. I select the tickets by using the adjacent checkbox, then click bulk-action. The dialog screen comes up, I enter something in the text area relating to closing a bulk amount of tickets. Then select the closed successful state. And all that happens is the tickets get locked, and remain in the original state. I tried this at the http://demo.otrs.org site as well with my installation. Does anyone know how this is supposed to work? Thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] installation
You need to install all the perl libraries, you should be able to get to a cpan shell to install the DBI module which usually holds you up. I use freebsd and use the ports system : ) im not sure how you do it with Fedora Core linux. Jeremy maybe knows im sure he will put his comments in here is awesome shoot him an email. Alos you can check the perl modules by " perl -cw /opt/otrs/bin/cgi-bin/index.pl" you should get a syntax ok if everything is good. Try that it is under section 5 in the user guide. Hope this helps. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Luca Tebaldi Sent: Thursday, July 14, 2005 4:44 AM To: otrs@otrs.org Subject: [otrs] installation Hi I'm luca from Italy, i have a little proplem to install otrs from tar.gz in fodora core 4 basic configuration I have fact all the steps contained in http://doc.otrs.org/1.3/en/html/install-cli.html but the server have an internal server error [Thu Jul 14 13:45:36 2005] [error] [client [cut]] failed to resolve handler `Apache::Registry': Can't locate Apache/Registry.pm in @INC (@INC contains: /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.6/i386-linux-thread-multi /usr/lib/perl5/5.8.6 . /etc/httpd) at (eval 5) line 3.\n [Thu Jul 14 13:45:36 2005] [error] [client [cut]] failed to resolve handler `Apache::Registry': Can't locate Apache/Registry.pm in @INC (@INC contains: /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.6/i386-linux-thread-multi /usr/lib/perl5/5.8.6 . /etc/httpd) at (eval 5) line 3.\n where is my error??? thanks a lot Luca -- Luca Tebaldi <->-<->-<->-<->-<->-<->-<->-<->-<->-<->-<->-<->- Centro di Telematica dell' Universita di Ferrara http://www.unife.it/centel http://student.unife.it e-mail: [EMAIL PROTECTED] Phone +39.0532.97.4052 Fax +39.0532.248199 <->-<->-<->-<->-<->-<->-<->-<->-<->-<->-<->-<->- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] (no subject)
I need a tag for the Notifications files that contains a customers phone number. Here is an example of the formatting we are using for the Agent::NewTicket and Agent::Move otrs notifications at the beginning of the body text. (Our agents want to know this information upfront from the email rather than linking to OTRS to view it). Ticket Number: # Subject: First Name: Last Name: E-mail: Phone:(PHONE??) I am able to get all data except for the phone number in these two notifications. Can someone tell me how data is mapped to these tags and how I can change or create new tags? Thanks, Mark Wallace Building 258 / 232-27 650-604-2532 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] deleting users
We've had a user leave and need to get rid of their account. Is it simply a matter of deleting the record for that user from the system_user table or do other things need to be done? Thanks, Jason Joines === ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] installation
Title: RE: [otrs] installation I had problems with OTRS 2.0 beta 2 using mod_perl2 under FC4 as well. The problem seemed to stem from the differences between mod_perl 1.99_xxx and the final release code. I ended up installing FC3 instead and it worked like a charm. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Jeremy Blain Sent: Thursday, July 14, 2005 9:24 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] installation You are trying to run it under mod_perl, but have don't have the proper perl libraries installed. Luca Tebaldi wrote: > Hi I'm luca from Italy, > i have a little proplem to install otrs from tar.gz in fodora core 4 > basic configuration > I have fact all the steps contained in > http://doc.otrs.org/1.3/en/html/install-cli.html > but the server have an internal server error > > [Thu Jul 14 13:45:36 2005] [error] [client [cut]] failed to resolve > handler `Apache::Registry': Can't locate Apache/Registry.pm in @INC > (@INC contains: ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] installation
You are trying to run it under mod_perl, but have don't have the proper perl libraries installed. Luca Tebaldi wrote: Hi I'm luca from Italy, i have a little proplem to install otrs from tar.gz in fodora core 4 basic configuration I have fact all the steps contained in http://doc.otrs.org/1.3/en/html/install-cli.html but the server have an internal server error [Thu Jul 14 13:45:36 2005] [error] [client [cut]] failed to resolve handler `Apache::Registry': Can't locate Apache/Registry.pm in @INC (@INC contains: ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] installation
Hi I'm luca from Italy, i have a little proplem to install otrs from tar.gz in fodora core 4 basic configuration I have fact all the steps contained in http://doc.otrs.org/1.3/en/html/install-cli.html but the server have an internal server error [Thu Jul 14 13:45:36 2005] [error] [client [cut]] failed to resolve handler `Apache::Registry': Can't locate Apache/Registry.pm in @INC (@INC contains: /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.6/i386-linux-thread-multi /usr/lib/perl5/5.8.6 . /etc/httpd) at (eval 5) line 3.\n [Thu Jul 14 13:45:36 2005] [error] [client [cut]] failed to resolve handler `Apache::Registry': Can't locate Apache/Registry.pm in @INC (@INC contains: /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.6/i386-linux-thread-multi /usr/lib/perl5/5.8.6 . /etc/httpd) at (eval 5) line 3.\n where is my error??? thanks a lot Luca -- Luca Tebaldi <->-<->-<->-<->-<->-<->-<->-<->-<->-<->-<->-<->- Centro di Telematica dell' Universita di Ferrara http://www.unife.it/centel http://student.unife.it e-mail: [EMAIL PROTECTED] Phone +39.0532.97.4052 Fax +39.0532.248199 <->-<->-<->-<->-<->-<->-<->-<->-<->-<->-<->-<->- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
