I need a tag for the Notifications files that contains a customers
phone number.
Here is an example of the formatting we are using for the
Agent::NewTicket and Agent::Move otrs notifications at the beginning of
the body text. (Our agents want to know this information upfront from
the email rather than linking to OTRS to view it).
Ticket Number: # <OTRS_TICKET_NUMBER>
Subject: <OTRS_CUSTOMER_SUBJECT>
First Name: <OTRS_CUSTOMER_DATA_USERFIRSTNAME>
Last Name: <OTRS_CUSTOMER_DATA_USERLASTNAME>
E-mail: <OTRS_CUSTOMER_FROM>
Phone: <OTRS_CUSTOMER_DATA_*> (PHONE??????)
I am able to get all data except for the phone number in these two
notifications. Can someone tell me how data is mapped to these tags and
how I can change or create new tags?
Thanks,
Mark Wallace
Building 258 / 232-27
650-604-2532
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