[otrs] PhoneTicket - error
Hi all, after clean install of otrs and importing and upgrading mysql db, I have problems with creating new phone ticket. When I enter e-mail address into From: textbox and then selecting To: value from dropdown this error appears: Message: Need TicketID! Traceback (26394): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.91) Line: 84 Module: Kernel::Modules::AgentTicketPhone::Run (v1.10) Line: 875 Module: Kernel::System::Web::InterfaceAgent::Run (v1.7) Line: 687 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 48 Module: (eval) (v1.80) Line: 202 Module: ModPerl::RegistryCooker::run (v1.80) Line: 202 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 168 Module: ModPerl::Registry::handler (v1.99) Line: 30 what could be wrong? any hint more than welcome. TIA, --alexm ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Changing the FQDN in OTRS
Hi, I need to change the FQDN for the server on which i am hosting my otrs. How do i do it Just to clarify what i mean, currently my otrs link is http://server.xx.com, I need to change it to http://server.xx.org, how do i do it. Alternatively, how do i change my apache configuration so that all hits to the old link are automatically translated to the new adress. Thanks in advance Ashutosh __ Yahoo! Mail - PC Magazine Editors' Choice 2005 http://mail.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] How do I remove Customer Users ?
Hello, When I was testing OTRS I create some users that after testing time, I removed, you only need to "erase" the registry from the database, I has't got any trouble when OTRS come into "production" and today (six months later) no problem apear. Alvaro. Duarte Cordeiro wrote: Well, OTRS doesn't allows you to delete anything! :) You can... delete the database and create a new one. Or think that invalid users are deleted users :) Or... you can wait for the feature I requested: a check box that allows us to hide the invalid users/queues/groups/etc/etc... Duarte -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of John Hennessy Sent: quarta-feira, 14 de Setembro de 2005 15:44 To: otrs@otrs.org Subject: [otrs] How do I remove Customer Users ? Hi, I am running OTRS for the first time and would like to know how to delete Customer Users. I am logged in as the Admin user and have entered the Customer area. I can search on users with "*", select the users in question and change their "Valid" status to "invalid". I can not however find how to remove them. OTRS 2.02-01 MySQL 4.0.18-log Apache 2.0.49 RedHat Linux 9 (Shrike) Any advice is appreciated. John. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? -- Genetsis Alvaro Lpez [EMAIL PROTECTED] www.genetsis.com C/ Francisca Delgado, 11, 3. Arroyo de la Vega, 28108 - Alcobendas - (Madrid) T. 916574120 - F. 916574130 La informacin contenida en el presente correo electrnico es secreta y confidencial, y es de uso exclusivo del destinatario arriba indicado. Si usted no es el destinatario sealado, por favor, notifquelo al remitente y borre este mensaje de su disco duro. Cualquier otro uso que haga del mismo est estrictamente prohibido. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Bulk-Action no longer works with popup disabled.
Thanks Rob. I've created copies of all files appending -dist to the originals. I only modify the copies with the original name. Surely having these backups in the same directories with the modified names should not be upsetting things. I started originally as you suggested making changes to the Config.pm. I had limited success with this while changes to other files seemed to work. Curious. Before I start documenting my changes has anyone else created a customisation document capturing all these little tidbits ? Could serve as good FAQ material. John. Rob Cas wrote: I'm pretty sure you should only be modifying Kernel/Config.pm! You'll probably want to restore all the .pm files you've modified, then add your customizations to Kernel/Config.pm... Rob. On 15/09/2005, at 3:46 PM, John Hennessy wrote: Hi Rob, I'm not running mod_perl so I don't think stopping/starting Apache will help me unless you know better. I've done it anyway. Logged out/In. No Change. I originally made my change to Kernel/Config/Files/Ticket.pm I've just now made a change to Kernel/Config/Files/ZZZAAuto.pm and it sort of works. (Which file should I be altering ?) The popup has gone and the Bulk-Action works but the resulting screen only presents one of the selected tickets. Any thoughts ? John. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Group authentication against active directory
Hi,
I have been trying
to get group authentication working against active directory and have read all
the posts I could find in the archives but to no avail. I ended up digging in
the Perl scripts to try and find out how it was done. The suggested lines that
need to go into the Config.pm file are:
$Self-{AuthModule::LDAP::GroupDN} =
cn=otrsallow_A, ou=posixGroups, dc=example,
dc=com;
$Self-{AuthModule::LDAP::AccessAttr} =
memberUid;
$Self-{AuthModule::LDAP::UserAttr} =
DN;
However I always got a group not
found error. The LDAP auth script looks for user members in the definition of
the group. Once I found that out, went and did a dump of the active
directory and looked in the definition of my group, then it was obvious.
Microsoft AD groups don't have "memberUid" only "member". By changing the above
to:
$Self-{AuthModule::LDAP::GroupDN} =
cn=otrsallow_A, ou=posixGroups, dc=example,
dc=com;
$Self-{AuthModule::LDAP::AccessAttr} =
member;
$Self-{AuthModule::LDAP::UserAttr} =
DN;
it now all
works and I can block users by dropping their membership in the "ortsallow"
group.
Someone
suggested commenting out of
$Self-{AuthModule::LDAP::AccessAttr} =
memberUid;
as a solution, but
as far as I can tell (and pleas keep in mind I'm very green in Perl and LDAP),
that essentially bypasses any comparisons to members in the "otrsallow" group,
thus authenticating everyone regardless of membership.
As I said I'm no
Perl expert, but this definitely works (win 2003 SBS), maybe someone in the OTRS
team can explain this better.
Cheers,
Remek.
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Re: [otrs] remove a queue, remove an e-mail address?
At 22:12 14.09.2005, you wrote: Hi all, I can't figure out how to remove a queue, or an e-mail address... or a lot of other options in the Admin area. In the left part I can select current items to EDIT, and in the right part I can ADD NEW items. But there seems to be no option to REMOVE items. Should I slap myself for not looking at the right place, or is it really true OTRS lacks this option? Ability to delete things would indeed be an essential option. As a new otrs user, I'm somewhat surprized it doesn't exist. Maybe in next release... Eric ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: Re: [otrs] remove a queue, remove an e-mail address?
At 22:12 14.09.2005, you wrote: Hi all, I can't figure out how to remove a queue, or an e-mail address... or a lot of other options in the Admin area. In the left part I can select current items to EDIT, and in the right part I can ADD NEW items. But there seems to be no option to REMOVE items. Should I slap myself for not looking at the right place, or is it really true OTRS lacks this option? Ability to delete things would indeed be an essential option. As a new otrs user, I'm somewhat surprized it doesn't exist. Maybe in next release... Eric im not that shure that the ability to delete things would be a great idea. or even an essential option... what should happen with the tickets in that queue? or the tickets refering tickets in that queue? or users that had tickets in that queue. or.or.or. there would be a lot of unresolved references in every case. how to handle them? Delete them all? you are free to delete things in the db. with the tools of the db. and you are free to live with a corrupted system then so in the view of system integrity i am pretty sure that the next version of otrs wont have the ability to delete things, but it will still have the ability to disable things. just 2ct.. Li ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Attempt to invoke directory as script
Hello Just installed OTRS on a new server. When I attempt to view /otrs/index.pl I get the download dialog box, which states that 'The file index.pl is of the type application/x-perl, and Web Browser does not know how to handle this file type'. I have had to install on an existing webserver which is shared, however I have set up a new subdomain within Apache for OTRS to run on. I am able to run perl scripts on other subdomains, so I know this is not a server support issue. The Apache error log gives the following error: attempt to invoke directory as script: servername/otrs/bin/cgi-bin I am using the following application versions: OTRS 1.3.2 Suse 8.1 Apache 1.3.26 Viewing Mozilla 1.4 on Solaris 9. Can anyone tell me what I'm missing. Thanks in advance, Graeme -- ~ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ~ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] remove a queue, remove an e-mail address?
Title: Genetsis Obviusly, it's not a great idea, but if you ensure that user, queues, ... hasnt got any ticket associated, not trouble may causes that you erase an user. When I ended the test time I closed all tickets as "root", moving all tickets before to an admin queue that I not remove. im not that shure that the ability to delete things would be a great idea. or even an essential option... what should happen with the tickets in that queue? or the tickets refering tickets in that queue? or users that had tickets in that queue. or.or.or. there would be a lot of unresolved references in every case. how to handle them? Delete them all? you are free to delete things in the db. with the tools of the db. and you are free to live with a corrupted system then so in the view of system integrity i am pretty sure that the next version of otrs wont have the ability to delete things, but it will still have the ability to disable things. just 2ct.. Li ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? = http://www.otrs.de/ -- Alvaro Lpez [EMAIL PROTECTED] www.genetsis.com C/ Francisca Delgado, 11, 3. Arroyo de la Vega, 28108 - Alcobendas - (Madrid) T. 916574120 - F. 916574130 La informacin contenida en el presente correo electrnico es secreta y confidencial, y es de uso exclusivo del destinatario arriba indicado. Si usted no es el destinatario sealado, por favor, notifquelo al remitente y borre este mensaje de su disco duro. Cualquier otro uso que haga del mismo est estrictamente prohibido. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re[2]: [otrs] Mail template order
Hellojsiepkes,
Yes but where to set this format?
In 1.3.2 I was changing the Config.pm but now I am lost.
Daniel
-
Wednesday,September14,2005,12:07:00PM,youwrote:
jsiepkesThanksMike,
jsiepkesThatsthearrayIwaslookingfor.
jsiepkes-Jasper
jsiepkes-Oorspronkelijkbericht-
jsiepkesVan:MikeConigliaro[EMAIL PROTECTED]
jsiepkesDatum:dinsdag,september13,20057:34pm
jsiepkesOnderwerp:Re:[otrs]Mailtemplateorder
ivebeenusing$Self-{'Ticket::Frontend::ResponseFormat'}
[EMAIL PROTECTED]wrote:
Hieveryone,
IntheoldOTRS(1.3)itwaspossibletosetthedefaultorder
ofthe
responseformat:
$Self-{ResponseFormat}='$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"Signature"}
$Data{"OrigFrom"}$Text{"wrote"}:
$Data{"Body"}';
IstheresuchanoptioninOTRS2.0?Ican'tseemtofindit:(
TIA
Jasper
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Re: [otrs] remove a queue, remove an e-mail address?
I believe that it truly would be a 'good thing' to be able to delete Queues, e-mails etc. One possibility would be to create an 'Orphan' queue that objects get assigned to that end up without an owner. Another option would be to warn the user that an object has items depending on it and to give them a list of options. Alternately, a preference could be to not display entries that have been disabled! I'm working on adding this functionality to the system but I've been swamped with work recently :-/. TrevorOn 9/15/05, Alvaro Lopez [EMAIL PROTECTED] wrote: Obviusly, it's not a great idea, but if you ensure that user, queues, ... hasn´t got any ticket associated, not trouble may causes that you erase an user. When I ended the test time I closed all tickets as root, moving all tickets before to an admin queue that I not remove. im not that shure that the ability to delete things would be a great idea. or even an essential option...what should happen with the tickets in that queue? or the tickets refering tickets in that queue? or users that had tickets in that queue. or.or.or. there would be a lot of unresolved references in every case. how to handle them? Delete them all?you are free to delete things in the db. with the tools of the db. and you are free to live with a corrupted system then so in the view of system integrity i am pretty sure that the next version of otrs wont have the ability to delete things, but it will still have the ability to disable things. just 2ct..Li ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?= http://www.otrs.de/ -- Alvaro López [EMAIL PROTECTED] www.genetsis.com C/ Francisca Delgado, 11, 3º. Arroyo de la Vega, 28108 - Alcobendas - (Madrid) T. 916574120 - F. 916574130 La información contenida en el presente correo electrónico es secreta y confidencial, y es de uso exclusivo del destinatario arriba indicado. Si usted no es el destinatario señalado, por favor, notifíquelo al remitente y borre este mensaje de su disco duro. Cualquier otro uso que haga del mismo está estrictamente prohibido. ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?= http://www.otrs.de/ -- Heredocs, theredocs, everwhereadocsdocsold macdonald had a server farmhe eyed the I/O ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: Re: [otrs] remove a queue, remove an e-mail address?
Hi Volker, Ability to delete things would indeed be an essential option. As a new otrs user, I'm somewhat surprized it doesn't exist. Maybe in next release... Eric im not that shure that the ability to delete things would be a great idea. or even an essential option... what should happen with the tickets in that queue? or the tickets refering tickets in that queue? or users that had tickets in that queue. or.or.or. there would be a lot of unresolved references in every case. how to handle them? Delete them all? mmh, I agree it wouldn't be that simple and it could cause unwanted chain reactions. I also agree that otrs' purpose is also to globally keep a history. So it can be a bad idea. But I can imagine me wanting to delete a queue and all it's content, why not. A test queue, an old queue from an old customer that I don't want to see anywhere anymore. This wouldn't imply automatic deletion of related users, customers, supporters. If we'd like to delete a Customer, we could have the choice either to delete all related tickets or having them reassigned. If we'd like to delete an user/supporter, related tickets could receive unknown in these fields, or ownership back to the administrator (up to him to sort all out then), or an option to reassign all to somebody else of our choice. Note that I'm only brainstorming... I know that everybody has different needs and there wouldn't be a single and easy solution. But we can have different sets of options depending on what we'd like to delete. And we could even have an option for removing the 'delete' option, for sysadmins who don't want it!... you are free to delete things in the db. with the tools of the db. and you are free to live with a corrupted system then That's why I'd prefer to do it under otrs' control! so in the view of system integrity i am pretty sure that the next version of otrs wont have the ability to delete things, but it will still have the ability to disable things. Well it's quite possible, it's just that I for one wouldn't like to amass tons of disabled crap in the users' workspace. Or at least I wouldn't like to see it, and then put it under the carpet with a hidden parameter as Trevor is working on... regards, Eric ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] RE: otrs Digest, Vol 26, Issue 19
Hi all, Thx to Duarte for his help but it is not a DNS problem. These error messages only appear for these emails. Dozen and dozen of others are ok. The problem is also the fact that that seems to be a message from fetchmail. I use fetchmail only to get emails from another server to give them to OTRS. Anyone has another idea ? Thx Florent -Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] la part de [EMAIL PROTECTED] Envoye : jeudi 15 septembre 2005 07:48 A : otrs@otrs.org Objet : otrs Digest, Vol 26, Issue 19 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [EMAIL PROTECTED] You can reach the person managing the list at [EMAIL PROTECTED] When replying, please edit your Subject line so it is more specific than Re: Contents of otrs digest... Today's Topics: 1. RE: smtp error (Duarte Cordeiro) 2. Sub-Queue in OTRS 1.3.2 (Jason Joines) 3. RE: Sub-Queue in OTRS 1.3.2 (West, Bradley G.) 4. Re: Sub-Queue in OTRS 1.3.2 (Jason Joines) 5. remove a queue, remove an e-mail address? (Pim Rupert (Lemonbit Internet)) 6. Bulk-Action no longer works with popup disabled. (John Hennessy) 7. Re: Bulk-Action no longer works with popup disabled. (John Hennessy) -- Message: 1 Date: Wed, 14 Sep 2005 16:37:20 +0100 From: Duarte Cordeiro [EMAIL PROTECTED] Subject: RE: [otrs] smtp error To: User questions and discussions about OTRS.org otrs@otrs.org Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=utf-8 Hi, You seem to have a problem with the dns server youb ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Changing the FQDN in OTRS
Title: RE: [otrs] Changing the FQDN in OTRS
This is an option right in the Config.pm file. You may refer to the /Kernel/Config/Defaults.pm for the example though it should be simply.
$Self -{FQDN} = 'myserver.mydomain.dnssuffix';
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Karkhanis
Sent: Thursday, September 15, 2005 2:35 AM
To: otrs@otrs.org
Subject: [otrs] Changing the FQDN in OTRS
Hi,
I need to change the FQDN for the server on which i am hosting my otrs. How do i do
it
Just to clarify what i mean, currently my otrs link is
http://server.xx.com,
I need to change it to
http://server.xx.org, how do i do it.
Alternatively, how do i change my apache configuration so that all hits to the old
link are automatically translated to the new adress.
Thanks in advance
Ashutosh
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Re: [otrs] RE: otrs Digest, Vol 26, Issue 19
Failure to resolve an address indicates that either the domain name does not exist or a DNS configuration issue. Error messages in original message support this... Have you checked the server mail logs, attempted to resolve the addresses (i.e with PING), and checked the DNS entries on an alternative DNS server. Fetchmail collects and passes mail to the MDA which then processes the mail, the MDA logs may contain more information. If the domain name does not resolve, but a record exists in the DNS it is usually a DNS server issue, if no record exists for a domain but the domain name is registered it is a DNS registration issue, otherwise this is a perfectly normal response if you have configured your MDA not to accept mail from unresolvable domains. BTW unresolvable sender address domains are good indicators for spam or possibly SMTP hacking attempts. This is NOT an OTRS problem but a more fundamental mail server and DNS configuration issue. On Thu, 2005-09-15 at 13:13 +0200, Florent PREVOST wrote: Hi all, Thx to Duarte for his help but it is not a DNS problem. These error messages only appear for these emails. Dozen and dozen of others are ok. The problem is also the fact that that seems to be a message from fetchmail. I use fetchmail only to get emails from another server to give them to OTRS. Anyone has another idea ? Thx Florent -Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] la part de [EMAIL PROTECTED] Envoye : jeudi 15 septembre 2005 07:48 A : otrs@otrs.org Objet : otrs Digest, Vol 26, Issue 19 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [EMAIL PROTECTED] You can reach the person managing the list at [EMAIL PROTECTED] When replying, please edit your Subject line so it is more specific than Re: Contents of otrs digest... Today's Topics: 1. RE: smtp error (Duarte Cordeiro) 2. Sub-Queue in OTRS 1.3.2 (Jason Joines) 3. RE: Sub-Queue in OTRS 1.3.2 (West, Bradley G.) 4. Re: Sub-Queue in OTRS 1.3.2 (Jason Joines) 5. remove a queue, remove an e-mail address? (Pim Rupert (Lemonbit Internet)) 6. Bulk-Action no longer works with popup disabled. (John Hennessy) 7. Re: Bulk-Action no longer works with popup disabled. (John Hennessy) -- Message: 1 Date: Wed, 14 Sep 2005 16:37:20 +0100 From: Duarte Cordeiro [EMAIL PROTECTED] Subject: RE: [otrs] smtp error To: User questions and discussions about OTRS.org otrs@otrs.org Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=utf-8 Hi, You seem to have a problem with the dns server youb ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] otrs forum/wiki
I third that. This mailing list is very high volume. And it's all valid questions with some not so easy answers. Would be nice to have a forum... something as simple as phpBB would work. Thing is, I may have to unsubscribe to this list because of the high volume. So, yes I agree. But should this be an official otrs forum, or a community only one. Getting a domain name and web host isn't a big deal, but perhaps having it ride on a subdomain of otrs.org(forums.otrs.org) would be best. John On Thu, 2005-09-15 at 05:47 -0400, Trevor Vaughan wrote: I second that, who's got hosting space and the time to implement/secure it? Will it be moderated (hopefully). Trevor On 9/14/05, Sumo664 [EMAIL PROTECTED] wrote: Sounds like a good idea to me -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Conigliaro Sent: 13 September 2005 22:25 To: otrs@otrs.org Subject: [otrs] otrs forum/wiki why not create an otrs forum/wiki? i see tons of questions going unanswered every day. i think a forum would alleviate this, since posts can be categorized and searched much easier. a wiki would be great for howtos and other documentation. -- Mike Conigliaro Proactive Technologies [EMAIL PROTECTED] 203.239.0440 ext.17 http://www.getproactivenow.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ Yahoo! Messenger - NEW crystal clear PC to PC calling worldwide with voicemail http://uk.messenger.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] otrs forum/wiki
Title: RE: [otrs] otrs forum/wiki I wholeheartedly agree. Something that would have some robust searching capability would be nice, especially if it is easy to use. Why not use the FAQ module within OTRS? Would it suit the needs of the community? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of John A. Heidingsfelder Jr. Sent: Thursday, September 15, 2005 8:34 AM To: otrs@otrs.org Subject: Re: [otrs] otrs forum/wiki I third that. This mailing list is very high volume. And it's all valid questions with some not so easy answers. Would be nice to have a forum... something as simple as phpBB would work. Thing is, I may have to unsubscribe to this list because of the high volume. So, yes I agree. But should this be an official otrs forum, or a community only one. Getting a domain name and web host isn't a big deal, but perhaps having it ride on a subdomain of otrs.org(forums.otrs.org) would be best. John On Thu, 2005-09-15 at 05:47 -0400, Trevor Vaughan wrote: I second that, who's got hosting space and the time to implement/secure it? Will it be moderated (hopefully). Trevor On 9/14/05, Sumo664 [EMAIL PROTECTED] wrote: Sounds like a good idea to me -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Mike Conigliaro Sent: 13 September 2005 22:25 To: otrs@otrs.org Subject: [otrs] otrs forum/wiki why not create an otrs forum/wiki? i see tons of questions going unanswered every day. i think a forum would alleviate this, since posts can be categorized and searched much easier. a wiki would be great for howtos and other documentation. -- Mike Conigliaro Proactive Technologies [EMAIL PROTECTED] 203.239.0440 ext.17 http://www.getproactivenow.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ Yahoo! Messenger - NEW crystal clear PC to PC calling worldwide with voicemail http://uk.messenger.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re[3]: [otrs] Mail template order
Never mind, I found the solution :)
-
Thursday,September15,2005,12:10:36PM,youwrote:
Hellojsiepkes,
Yes but where to set this format?
In 1.3.2 I was changing the Config.pm but now I am lost.
Daniel
-
Wednesday,September14,2005,12:07:00PM,youwrote:
jsiepkesThanksMike,
jsiepkesThatsthearrayIwaslookingfor.
jsiepkes-Jasper
jsiepkes-Oorspronkelijkbericht-
jsiepkesVan:MikeConigliaro[EMAIL PROTECTED]
jsiepkesDatum:dinsdag,september13,20057:34pm
jsiepkesOnderwerp:Re:[otrs]Mailtemplateorder
ivebeenusing$Self-{'Ticket::Frontend::ResponseFormat'}
[EMAIL PROTECTED]wrote:
Hieveryone,
IntheoldOTRS(1.3)itwaspossibletosetthedefaultorder
ofthe
responseformat:
$Self-{ResponseFormat}='$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"Signature"}
$Data{"OrigFrom"}$Text{"wrote"}:
$Data{"Body"}';
IstheresuchanoptioninOTRS2.0?Ican'tseemtofindit:(
TIA
Jasper
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[otrs] Calendar and time selector gone......
On the Pending Notes page. It was rather handy. I would like it back. I just did a fresh, clean install of OTRS on Fedora 3 with all the latest updates. My browser is Firefox. Thanks. Art Powell Diamond IT Services 1-512-517-6472 [EMAIL PROTECTED] For support email [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Reports (stats)
Has added additional reports (queries) into the stats feature? I would like to create statistics (eg Open tickets, created tickets but no-one takes ownership, etc). I have requests for these types of reports and would like to keep it within OTRS and not have to create separate web pages for this. If anyone can point me in the right location I would appreciate it. Thanks, James ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs-de] Empfangbestätigung bei E-Mail-Tickets aber nicht bei Telefon-Tickets
Hallo Liste, folgendes Problem: Wir hatten OTRS bis vor kurzem so eingerichtet, daß Kunden die eine E-Mail an OTRS geschickt habe automatisch eine Empfangsbestätigung bekommen. Dies hat soweit auch zuverlässig funktioniert. Leider versendet OTRS auch eine Empfangsbestätigung, wenn ein Telefonticket angelegt wird. Dies verwirrt manche Kunden doch sehr. Deshalb haben wir z.Z. die automatische Empfangbestätigung wieder deaktiviert. Jetzt haben wir aber Kunden, die, nachdem Sie ein Ticket eingestellt haben, noch eine E-Mail an uns senden und fragen, ob die erste Mail angekommen ist, weil sie ja keine Bestätigung bekommen haben... Lange Rege, kurze Frage: Kann ich den Versand von Bestätigungen abhängig davon machen ob ein Ticket per Telefon-Ticket oder per E-Mails ins System, gelangt und wenn ja, wie mache ich das? Ich habe auch bei dem neuen OTRS 2 keine Möglichkeit gefunden die zu konfigurieren. Timo -- LINET Services GbR Linux im Intra- und InterNet Gotenweg 15 Tel.: 0531-280 191 71 38106 Braunschweig Fax:0531-280 191 72 http://www.linet-services.de mailto:[EMAIL PROTECTED] ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
AW: [otrs-de] Empfangbestätigung bei E-Mail-Ticket s aber nicht bei Telefon-Tickets
Hallo Timo. Bei uns ist das folgendermassen eingerichtet. Wir weisen unserer Support-Mailadresse die Postmaster-Queue zu. Auf dieser Queue ist die Autoantwort definiert. Wenn ein Telefon-Ticket erstellt wird, wir dieses direkt eine Queue zugeordnet. Da hier keine Auto-Antworten mehr definiert sind, bekommt der Kunde auch keine Benachrichtigung. Viele Grüsse Christian -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Timo Springmann Gesendet: Donnerstag, 15. September 2005 10:36 An: otrs-de@otrs.org Betreff: [otrs-de] Empfangbestätigung bei E-Mail-Tickets aber nicht bei Telefon-Tickets Hallo Liste, folgendes Problem: Wir hatten OTRS bis vor kurzem so eingerichtet, daß Kunden die eine E-Mail an OTRS geschickt habe automatisch eine Empfangsbestätigung bekommen. Dies hat soweit auch zuverlässig funktioniert. Leider versendet OTRS auch eine Empfangsbestätigung, wenn ein Telefonticket angelegt wird. Dies verwirrt manche Kunden doch sehr. Deshalb haben wir z.Z. die automatische Empfangbestätigung wieder deaktiviert. Jetzt haben wir aber Kunden, die, nachdem Sie ein Ticket eingestellt haben, noch eine E-Mail an uns senden und fragen, ob die erste Mail angekommen ist, weil sie ja keine Bestätigung bekommen haben... Lange Rege, kurze Frage: Kann ich den Versand von Bestätigungen abhängig davon machen ob ein Ticket per Telefon-Ticket oder per E-Mails ins System, gelangt und wenn ja, wie mache ich das? Ich habe auch bei dem neuen OTRS 2 keine Möglichkeit gefunden die zu konfigurieren. Timo -- LINET Services GbR Linux im Intra- und InterNet Gotenweg 15 Tel.: 0531-280 191 71 38106 Braunschweig Fax:0531-280 191 72 http://www.linet-services.de mailto:[EMAIL PROTECTED] ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
Re: [otrs-de] Tickets sind nch bulk action gelocked....
Hallo, nach längerer Zeit ohne Antwort wollte ich doch nochmal nachfragen ob vielleicht jemand eine Idee hat, wie man das automatische Sperren bei Sammelaktionen verhindern kann denn das macht irgendwie keinen richtigen Sinnoder? Grüße, Thomas. Thomas Häger wrote: ...Hi, wie schon gesagt, wenn ich mehrere freie Tickets markiere, und dann auf Sammelaktion gehe, werden die Tickets als erstes gelocked. Wenn ich diese Tickets aber nur gesammelt in eine andere Queue (z.B. Junk) schieben möchte, ohne daß Sie in meine Bearbeitung übergehen, dann geht das erstmal nicht. Wie ich das OTRS Team kenne gibt es aber bestimmt eine option in der Config.pm, die ich aber irgendwie nicht finden kann. Kann mir jemand sagen wie diese Option heisst ? Grüße, Thomas. ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/ begin:vcard fn;quoted-printable:Thomas H=C3=A4ger n;quoted-printable:H=C3=A4ger;Thomas org:beroNet GmbH adr:;;Friedrichstr. 231;Berlin;Berlin;10969;Germany email;internet:[EMAIL PROTECTED] title:Dipl.- Ing. tel;work:+49 30 259389 14 tel;fax:+49 30 259389 19 tel;cell:+49 176 24250798 x-mozilla-html:FALSE url:http://www.beronet.com version:2.1 end:vcard ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
[otrs-de] Ticket auto. aus FS löschen
Hallo, gibt's ne Möglichkeit das gelöschte Tickets auch automatisch im FileSystem gelöscht werden? Best Regards/Mit freundlichen Grüßen Tobias Stumpp ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
Re: [otrs-de] Tickets sind nch bulk action gelocked....
Hallo Thomas, On Thu, Sep 15, 2005 at 11:31:07AM +0200, Thomas Häger wrote: nach längerer Zeit ohne Antwort wollte ich doch nochmal nachfragen ob vielleicht jemand eine Idee hat, wie man das automatische Sperren bei Sammelaktionen verhindern kann denn das macht irgendwie keinen richtigen Sinnoder? welche OTRS Version verwendest Du? Hier bei 2.0.1 ist bei der Bulk-Aktion eine Auswahl Freigeben der Tickets:. Wenn dies auf Ja steht bleiben diese nicht gelockt. Gruß, Alexander Koch -- Alexander Koch, mailto: [EMAIL PROTECTED] ILK Internet GmbH, Akademiestrasse 25 - 27, D-76133 Karlsruhe Tel: +49 (0) 721 9100 0, Fax: +49 (0) 721 9100 191 http://www.ilk.net ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
Re: [otrs-de] Tickets sind nch bulk action gelocked....
Hallo Alexander, wir benutzen 1.3.2 Wo fände man denn diese Option ? In der Anwendung selbst, oder in der Config.pm ? Grüße, Thomas. Alexander Koch wrote: Hallo Thomas, On Thu, Sep 15, 2005 at 11:31:07AM +0200, Thomas Häger wrote: nach längerer Zeit ohne Antwort wollte ich doch nochmal nachfragen ob vielleicht jemand eine Idee hat, wie man das automatische Sperren bei Sammelaktionen verhindern kann denn das macht irgendwie keinen richtigen Sinnoder? welche OTRS Version verwendest Du? Hier bei 2.0.1 ist bei der Bulk-Aktion eine Auswahl Freigeben der Tickets:. Wenn dies auf Ja steht bleiben diese nicht gelockt. Gruß, Alexander Koch begin:vcard fn;quoted-printable:Thomas H=C3=A4ger n;quoted-printable:H=C3=A4ger;Thomas org:beroNet GmbH adr:;;Friedrichstr. 231;Berlin;Berlin;10969;Germany email;internet:[EMAIL PROTECTED] title:Dipl.- Ing. tel;work:+49 30 259389 14 tel;fax:+49 30 259389 19 tel;cell:+49 176 24250798 x-mozilla-html:FALSE url:http://www.beronet.com version:2.1 end:vcard ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
[otrs-de] Fetchmail löscht E-Mails mit großem Anhang nicht
Hallo, folgendes Problem: Im POP3Server Log kann ich erkennen das von Fetchmail im Fehlerfall kein DELETE geschickt wird (Siehe unten). Somit verbleibt die E-Mail im Postfach und wird beim nächsten Zyklus erneut herunter geladen. Das gleiche Postfach wird zusätzlich noch von Outlook abgefragt jedoch ohne Probleme, daher vermute ich das Problem auf der Fetchmail Seite. Jemand ne Idee ich ich das Problem näher eingrenzen oder sogar lösen könnte? Beispiel einer Mail mit großemAnhang: ... 15/9/2005 12:05:38.177 - 5fb115/9/2005 12:05:38.177 - 5fb115/9/2005 12:05:38.192 - 5fb115/9/2005 12:05:38.192 - 5fb1--=_NextPart_000_001C_01C5B9EB.6D99DB60-- 15/9/2005 12:05:38.192 - 5fb1... Beispiel einer Mail mit kleinem Anhang: ... 15/9/2005 12:00:38.161 - 5fb1LAACsAQAABMEDAAA15/9/2005 12:00:38.177 - 5fb115/9/2005 12:00:38.177 - 5fb115/9/2005 12:00:38.177 - 5fb1AA==15/9/2005 12:00:38.192 - 5fb115/9/2005 12:00:38.192 - 5fb1--=_NextPart_000_001C_01C5B9EB.6D99DB60--15/9/2005 12:00:38.192 - 5fb115/9/2005 12:00:38.208 - 5fb1--=_NextPart_000_0021_01C5B9EB.6D9C4C60--15/9/2005 12:00:38.208 - 5fb1.15/9/2005 12:00:40.677 - 5fb1DELE 115/9/2005 12:00:40.692 - 5fb1+OK message 1 deleted15/9/2005 12:00:40.708 - 5fb1QUIT15/9/2005 12:00:41.333 - 5fb1+OK VPOP3 Server Closing Connection ... Best Regards/Mit freundlichen Grüßen Tobias Stumpp ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
Re: [otrs-de] Wechsel des Ticketnummergenerators....
On Wed, Sep 14, 2005 at 03:37:49PM +0200, Neuhaus, Kai wrote: Wir möchten gerne OTRS als System bei uns einsetzen, dabei ist mir ebenfalls diese ewig lange TicketID aufgefallen. Ob es zu Problemen führt oder nicht, könnten Sie (Herr Koch) evtl. einmal die Möglichkeiten einfach auflisten ? Ohne Wertung natürlich, nicht daß es nachher heisst das es doch nicht geht ;-) Vielen Dank und mit freundlichem Gruß, snip src=Ticket.pm # Kernel::System::Ticket::Number::AutoIncrement (default) -- auto # increment # ticket numbers SystemID.Counter like 1010138 and 1010139. # # Kernel::System::Ticket::Number::Date -- ticket numbers with date # Year.Month.Day.SystemID.Counter like 200206231010138 and # 200206231010139. # # Kernel::System::Ticket::Number::DateChecksum -- ticket numbers # with date and # check sum and the counter will be rotated daily (my favorite) # Year.Month.Day.SystemID.Counter.CheckSum like 2002070110101520 # and 2002070110101535. # # Kernel::System::Ticket::Number::Random -- # random ticket numbers SystemID.Random like 100057866352 and # 103745394596. /snip Man kann auch ein eigenes Modul zur Generierung der Nummern schreiben. Gruß, Alexander Koch -- Alexander Koch, mailto: [EMAIL PROTECTED] ILK Internet GmbH, Akademiestrasse 25 - 27, D-76133 Karlsruhe Tel: +49 (0) 721 9100 0, Fax: +49 (0) 721 9100 191 http://www.ilk.net ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
[otrs-de] Letzte mail in einem Ticket anzeigen
Hallo, Wir möchten, dass (in Übersicht und Inhalt) die _letzte_ Mail in einem Ticket angezeigt wird (per Default, also bei Inhalt in der Auflistung fett hervorgehoben und Text dargestellt). Derzeit wird die letzte Mail Kunde (E-Mail an extern) dargestellt, die Mails Agent (E-Mail an extern) nicht. Kann man das einstellen? Wir nutzen otrs 1.3.2 unter Debian 3.1 mit postgreSQL DB. Danke, Gruß, Rudolf ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
Re: Re-2: [otrs-de] Probleme beim Erstellen von Telefon- bzw. Email-Tickets
Übrigens habe ich festgestellt, dass das hidden-field QueueID im Admin-Bereich unter Queues auch leer ist. Woran kann das liegen? Sascha Teifke wrote: Die Queues sind alle richtig angelegt und es funktioniert bis auf die Telefon-Ticket Funktion auch alles. Was mir aufgefallen ist, ist dass beim Anwählen eines Queues z.B. der Queue-Name nicht angezeigt wird. (Im Admin Bereich). Wenn ich dann den Namen eingebe und speichern möchte, kommt ein Fehler, dass die QueueID fehlen würde. In der Datenbank selbst in der Tabelle queue sind alle Werte korrekt eingetragen und das Datenbankschema stimmt mit dem aus dem scripts/database Verzeichnis überein. Grüße und Danke Sascha [EMAIL PROTECTED] wrote: Hallo, dort werden doch alle aktiven Queues zur Auswahl angezeigt oder täusche ich mich da ? Deine Queues sind alle richtig angelegt und aktiv ?? Und trotzdem wird dort nichts angezeigt ?? Gruss Nico Original Message Subject: Re: [otrs-de] Probleme beim Erstellen von Telefon- bzw. Email-Tickets (28-Aug-2005 15:25) From:[EMAIL PROTECTED] To: [EMAIL PROTECTED] Hallo, kann mir jmd. sagen, woraus die Werte für An: generiert werden, damit ich einen Ahnahltspunkt habe, wo ich suchen muss? Grüße und schönen Dank. Sascha Sascha Teifke wrote: Hallo Zusammen, beim Versuch ein Telefon- oder ein Email-Ticket zu erstellen scheitere ich jeweils kläglich, da ich unter An: keinen Wert auswählen kann. Ich verwende die Version 2.0.1 die ich zuvor upgedatet habe von einer bestehenden 1.3er Installation unter SuSE 9.0. Queues und Rechte sind soweit vergeben. Hat irgendwer eine Ahnung was da schief läuft? Vielen Dank! Grüße Sascha ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/ ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/ ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? =http://www.otrs.de/ ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/ ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
