[otrs] AdminSysconfig error
When I click on the SysConfig link on the admin menu, I get: Software error: Can't locate object method new via package XML::Parser::Lite at ../..//Kernel/System/XML.pm line 781. Anyone care to hazard a guess how to fix this?? Steve ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] AdminSysconfig error
Steve Hill wrote: When I click on the SysConfig link on the admin menu, I get: Software error: Can't locate object method new via package XML::Parser::Lite at ../..//Kernel/System/XML.pm line 781. Anyone care to hazard a guess how to fix this?? My guess is that you didn't install all the required modules. Check the docs for a complete listing of Perl modules. Run /opt/otrs/bin/ otrs.checkModules to check if all required modules are on your system. On my CentOS install I have the perl-XML-Parser package that makes sure I don't get the error message above. :o) Your distro might need a package under another name though. Nils. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Queues on New Ticket
Is it possible to show the queues on the TO field, on the new ticket window. I tried to find clues on the manual. Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Generic Agent
Can someone please explain how generic agent works, I have read the manual but it is still not clear to me. thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Generic Agent
Can someone please explain how generic agent works, I have read the manual but it is still not clear to me. What is not clear? What do you want to do with it? Be a little more specific in your questions please. Regards, Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Generic Agent
I just want to understand so that I know when and how to use it. -Original Message- From: Richard Hinkamp - BeSite [mailto:[EMAIL PROTECTED] Sent: 08 May 2006 01:20 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Generic Agent Can someone please explain how generic agent works, I have read the manual but it is still not clear to me. What is not clear? What do you want to do with it? Be a little more specific in your questions please. Regards, Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Agent user email address
Hi, In the Agent User page in the Admin area is it possible to specify multiple email addresses for a single user? Thanks, Marcus ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Get mail from Exchange
I don't think OTRS speaks anything but POP (which makes sense when you think about it), so if you cannot open POP on your exchange server for any number or reasons you could have it forward OTRS mail off to some other system that you could run POP on. On May 8, 2006, at 7:43 AM, Miller, Tim wrote: Hi all, Is there a way to receive email tickets directly into OTRS from Exchange? We do not run POP3 services on our exchange server. We are running OTRS on a Windows 2003 server. We just started experimenting with OTRS so any help is greatly appreciated! With Best Regards, Tim Miller Network Administrator DBT America, Inc. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Get mail from Exchange
Hi all, you could forward every incoming e-mail from your exchange system to the OTRS system and store it on this computer in a pop box, or feed it to OTRS directly via procmail e.g. HTH Marko James Dehnert wrote: I don't think OTRS speaks anything but POP (which makes sense when you think about it), so if you cannot open POP on your exchange server for any number or reasons you could have it forward OTRS mail off to some other system that you could run POP on. On May 8, 2006, at 7:43 AM, Miller, Tim wrote: Hi all, Is there a way to receive email tickets directly into OTRS from Exchange? We do not run POP3 services on our exchange server. We are running OTRS on a Windows 2003 server. We just started experimenting with OTRS so any help is greatly appreciated! With Best Regards, Tim Miller Network Administrator DBT America, Inc. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/ -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs-de] Otrs with Oracle? How do I get from A to Z?
Hi everybody, I got a question concerning Otrs and Oracle. I have a ready setup Oracle database (Oracle 10) sitting and waiting on one server (configured with the Otrs sql scipts provided with 2.1) and I want to connect to it via Otrs from a different machine. Now my trouble is that I dont know how to establish that communication. What packets do I need to connect Otrs with Oracle via Appache? Where do I put the packets if I need any? Also I am quite confused about Oracle.pm and DBI.pm, as it seems that I need them! Where do I get them? What do I need to add to the otrs/Kernel/Config.pm to properly set this up? Is there any detailed documentation for an Otrs/Perl/Apache newbie to get this problem solve? Thanks in advance, tb PS: Answers in English and German accepted, I speak both! J thanks ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
Re: [otrs-de] Otrs with Oracle? How do I get from A to Z?
Hallo Tobias,
Du brauchst sicherlich DBD::Oracle für Dein Vorhaben.
Ich selbst nutze OTRS nicht mit Oracle, aber greife via DBI andersweitig
über Perl auf Oracle zu (und genauso sollte es OTRS auch machen).
Ein beträchtlicher Teil meines langen Leidenweges bis zur Realisierung
des Oracle-Zugriffes war die Kompilierung von DBD::Oracle unter Linux
(Oracle läßt einen da ganzschön im Regen stehen mit ihren Supportseiten).
Hierzu habe ich mir folgende Aufzeichnungen gemacht:
unzip -l oracle-instantclient-10.2.0.1-1.i386.zip
Archive: oracle-instantclient-10.2.0.1-1.i386.zip
Length Date TimeName
288381 12-07-05 09:40 oracle-instantclient-devel-10.2.0.1-1.i386.rpm
33449686 12-07-05 09:36 oracle-instantclient-basic-10.2.0.1-1.i386.rpm
1481178 12-07-05 09:38 oracle-instantclient-jdbc-10.2.0.1-1.i386.rpm
738536 12-07-05 09:39
oracle-instantclient-sqlplus-10.2.0.1-1.i386.rpm
4533 12-07-05 14:24 Installation Linux Client.rtf
---
35962314 5 files
Hiervon ist nur basis und devel erforderlich. sqlplus sollte jedoch
ebenso installiert werden um über die Console DB-Abfragen durchführen zu
können.
Die Variable LD_LIBRARY_PATH=/usr/instantclient/lib muss auf den
Installationspfad gesetzt werden.
Die Kompilierung von DBD::Oracle erfolgt via CPAN, wobei jedoch der
unter http://www.nntp.perl.org/group/perl.dbi.users/25638 beschriebene
Patch angewandt werden muss:
Thanks to the devel package, I've got succeeded in making DBD::Oracle
with the Oracle Instant Client 10.1.0.3, no *.mk files, in my linux box.
My recipe is:
1) install both basic- and devel-10.1.0.3 rpm packages
2) export ORALCE_HOME=/usr/lib/oracle/10.1.0.3/client
3) export LD_LIBRARY_PATH=$ORACLE_HOME/lib:$LD_LIBRARY_PATH
4) modify the Makefile.PL file to bypass the find_headers() routine and
to pass a correct -I flag to cc (the attached dirty patch is FYI)
5) execute the Makefile.PL * with the -l option *, perl Makefile.PL -l
6) make make test make install
# I got many errors in t/30long.t (retrieving blobs ?)
# but it seems to work fairly.
I hope this could help those who are annoyed with the Unable to locate an
oracle.mk,... error.
Happy DBing,
Satoshi
--- Makefile.PL.orig2004-10-22 18:07:04.0 +0900
+++ Makefile.PL 2005-02-02 12:39:56.703125000 +0900
@@ -276,7 +276,7 @@
print Oracle sysliblist: $syslibs\n;
my $libdir = ora_libdir();
$opts{dynamic_lib} = { OTHERLDFLAGS = $::opt_g };
-my [at]h_dirs = find_headers();
+#my [at]h_dirs = find_headers();
if ($client_version_full =~ /^8.0.6/ $os eq 'hpux') {
$linkwith_msg = -lextp -l$lib.;
$opts{LIBS} = [ -L$OH/$libdir -lextp -l$lib $syslibs ];
@@ -286,7 +286,8 @@
$linkwith_msg = -l$lib.;
$opts{LIBS} = [ -L$OH/$libdir -l$lib $syslibs ];
}
-my $inc = join , map { -I$OH/$_ } [at]h_dirs;
+#my $inc = join , map { -I$OH/$_ } [at]h_dirs;
+my $inc = -I/usr/include/oracle/10.1.0.3/client;
$opts{INC} = $inc -I$dbi_arch_dir;
}
else { # --- trawl the guts of Oracle's make files looking the how it
wants to link
Es wurde festgestellt dass nicht jede DBD::Oracle-Sourceversionen
kompatibel sind mit dem verwendeten Oracle-Client (konkret ließ sich die
DBD::Oracle-Kompilierung nicht durchführen).
Ich hoffe es hilft.
Solltest Du noch weitere Fragen haben dann denke ich ist die direkte
Mailkommunikation besser als über die OTRS-Liste - schließlich ist's j a
nicht direkt ein OTRS-Thema.
Gruß, Alexander
Tobias Menger schrieb:
Hi everybody,
I got a question concerning Otrs and Oracle.
I have a ready setup Oracle database (Oracle 10) sitting and waiting on
one server (configured with the Otrs sql scipts provided with 2.1) and
I want to connect to it via Otrs from a different machine. Now my
trouble is that I don’t know how to establish that communication. What
packets do I need to connect Otrs with Oracle via Appache? Where do I
put the packets if I need any? Also I am quite confused about Oracle.pm
and DBI.pm, as it seems that I need them! Where do I get them? What do I
need to add to the otrs/Kernel/Config.pm to properly set this up? Is
there any detailed documentation for an Otrs/Perl/Apache newbie to get
this problem solve?
Thanks in advance,
tb
PS: Answers in English and German accepted, I speak both! J thanks
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= http://www.otrs.de/
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[otrs-de] Agent-Benachrichtigung bei Follow up
Title: Agent-Benachrichtigung bei Follow up Hallo Liste, Ich habe ein Problem mit Agent Notification bei Follow ups. Es sollen nur die Besitzer eines Tickets bei einer Nachfrage benachrichtigt werden. Der entsprechende Eintrag in den persönlichen Einstellungen steht auf 'ja'. Nun bekommt aber jeder Agent, der sich die Queue zusortiert hat eine Benachrichtigung. In der Sysconfig im Bereich Core::PostMaster Unterpunkt PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner: kann man nur 'ja' wählen. Wo muss ich drehen, damit meine Sachbearbeiter nicht mit Mails 'geflutet' werden. Danke für irgendwelche Tipps Michaela Lehnert \!/ (@ @) o00-(_)-00o ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
