[otrs] Can't locate object method png via package GD::Image

2006-06-13 Thread Dennis Kavadas
hi alli'm getting this error when trying to stat a graphCan't locate object method png via package GD::Image at ../..//Kernel/Modules/SystemStats.pm line 330Am ii missing a perl module ?

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Re: [otrs] Can't locate object method png via package GD::Image

2006-06-13 Thread Richard Hinkamp - BeSite

Yes, the GD::Image module :)

Regards,
Richard

Dennis Kavadas wrote:

hi all

i'm getting this error when trying to stat a graph

Can't locate object method png via package GD::Image at 
../..//Kernel/Modules/SystemStats.pm line 330

Am ii missing a perl module ?

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Re: [otrs] Can't locate object method png via package GD::Image

2006-06-13 Thread Dennis Kavadas
don't you wish it were that easy...when i do a  perl -MCPAN -e shell i get the belowcpan install GD::ImageCPAN: Storable loaded okGoing to read /root/.cpan/Metadata Database was generated on Wed, 05 Apr 2006 20:45:56 GMT
Warning: Cannot install GD::Image, don't know what it is.Try the command i /GD::Image/to find objects with matching identifiers.cpan i /GD::Image/Module GD::Image::AnimatedGif (D/DM/DMUEY/GD-
Image-AnimatedGif-0.05.tar.gz)Module GD::Image::CopyIFS (R/RK/RKOBES/GD-Image-CopyIFS-0.25.tar.gz)Module GD::Image::Orientation (D/DM/DMUEY/GD-Image-Orientation-0.05.tar.gz)Module GD::Image::Scale2x (B/BR/BRICAS/GD-
Image-Scale2x-0.02.tar.gz)Module GD::Image::Thumbnail (D/DM/DMUEY/GD-Image-Thumbnail-0.02.tar.gz)Module Template::Plugin::GD::Image (A/AB/ABW/Template-GD-2.66.tar.gz)suggestions ?
On 6/13/06, 
Richard Hinkamp - BeSite [EMAIL PROTECTED] wrote:

Yes, the GD::Image module :)Regards,RichardDennis Kavadas wrote: hi all i'm getting this error when trying to stat a graph Can't locate object method png via package GD::Image at ../..//Kernel/Modules/SystemStats.pm line 330
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[otrs] Malformed UTF-8 character on Date::Pcalc install

2006-06-13 Thread Dennis Kavadas
hi allwhen i try and install the perl module Date::Pcalc via perl -MCPAN -e shell i get a lot of the below errors...Running the very latest 2.0.4 version on Redhat 9.0Malformed UTF-8 character (1 byte, need 3, after start byte 0xec) at /root/.cpan/build/Date-
Pcalc-1.2/blib/lib/Date/Pcalc.pm line 203.Malformed UTF-8 character (1 byte, need 3, after start byte 0xec) at /root/.cpan/build/Date-Pcalc-1.2/blib/lib/Date/Pcalc.pm line 203.Malformed UTF-8 character (1 byte, need 3, after start byte 0xec) at /root/.cpan/build/Date-
Pcalc-1.2/blib/lib/Date/Pcalc.pm line 203.Malformed UTF-8 character (1 byte, need 3, after start byte 0xec) at /root/.cpan/build/Date-Pcalc-1.2/blib/lib/Date/Pcalc.pm line 204.Malformed UTF-8 character (1 byte, need 3, after start byte 0xec) at /root/.cpan/build/Date-
Pcalc-1.2/blib/lib/Date/Pcalc.pm line 204.Malformed UTF-8 character (unexpected continuation byte 0xaa, with no preceding start byte) at /root/.cpan/build/Date-Pcalc-1.2/blib/lib/Date/Pcalc.pm line 229.Malformed UTF-8 character (unexpected continuation byte 0xaa, with no preceding start byte) at /root/.cpan/build/Date-
Pcalc-1.2/blib/lib/Date/Pcalc.pm line 229.Malformed UTF-8 character (unexpected continuation byte 0xaa, with no preceding start byte) at /root/.cpan/build/Date-Pcalc-1.2/blib/lib/Date/Pcalc.pm line 229.Malformed UTF-8 character (unexpected continuation byte 0xaa, with no preceding start byte) at /root/.cpan/build/Date-
Pcalc-1.2/blib/lib/Date/Pcalc.pm line 229.Malformed UTF-8 character (unexpected continuation byte 0xaa, with no preceding start byte) at /root/.cpan/build/Date-Pcalc-1.2/blib/lib/Date/Pcalc.pm line 229.Malformed UTF-8 character (unexpected non-continuation byte 0x62, immediately after start byte 0xe1) at /root/.cpan/build/Date-
Pcalc-1.2/blib/lib/Date/Pcalc.pm line 229.Malformed UTF-8 character (unexpected non-continuation byte 0x61, immediately after start byte 0xe7) at /root/.cpan/build/Date-Pcalc-1.2/blib/lib/Date/Pcalc.pm line 254.Malformed UTF-8 character (unexpected non-continuation byte 0x6f, immediately after start byte 0xf1) at /root/.cpan/build/Date-
Pcalc-1.2/blib/lib/Date/Pcalc.pm line 254.Malformed UTF-8 character (unexpected non-continuation byte 0x73, immediately after start byte 0xea) at /root/.cpan/build/Date-Pcalc-1.2/blib/lib/Date/Pcalc.pm line 255.
Anyone have any suggestions ?
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Re: [otrs] Can't locate object method png via package GD::Image

2006-06-13 Thread Richard Hinkamp - BeSite
I installed all perl module with Debian's package manager (apt) instead 
of CPAN, never used CPAN really so don't know how to help, sorry.


Regards,
Richard

Dennis Kavadas wrote:

don't you wish it were that easy...
when i do a  perl -MCPAN -e shell i get the below

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Re: [otrs] Can't locate object method png via package GD::Image

2006-06-13 Thread Dennis Kavadas
thanks, no worries !On 6/13/06, Richard Hinkamp - BeSite [EMAIL PROTECTED] wrote:
I installed all perl module with Debian's package manager (apt) insteadof CPAN, never used CPAN really so don't know how to help, sorry.Regards,RichardDennis Kavadas wrote: don't you wish it were that easy...
 when i do a  perl -MCPAN -e shell i get the below___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: 
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Re: [otrs] Queue appending HOWTO

2006-06-13 Thread otrs

[EMAIL PROTECTED] schrieb:

Hi everybody,

Normally the new tickets will be added at the bottom of the queue. Is
there any way to show the new tickets at the top of the queue.

Help appreciated
  
Yes there is a way to change this behaviour. Go to SysConfig : Ticket - 
Frontend::Agent::Ticket::ViewQueue. There you are able to change the order.
We have already a otrs-forum where this feature is discussed, only 
problem at the moment is, that this all is in german. Perhaps this will 
help you although.


http://www.otrs-forum.de/viewtopic.php?t=13


Have a good day,
Bye Stefan
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Re: [otrs] Queue appending HOWTO

2006-06-13 Thread Guillaume Rehm

Hi all,

How we can configure this feature in OTRS release 1.3.2 ?

Thanks in advance

Guillaume REHM
Service Informatique

Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg

tél: 03 88 25 28 43
fax: 03 88 25 28 03
mail: [EMAIL PROTECTED]
web: http://www.bnu.fr



otrs a écrit :

[EMAIL PROTECTED] schrieb:

Hi everybody,

Normally the new tickets will be added at the bottom of the queue. Is
there any way to show the new tickets at the top of the queue.

Help appreciated
  
Yes there is a way to change this behaviour. Go to SysConfig : Ticket 
- Frontend::Agent::Ticket::ViewQueue. There you are able to change 
the order.
We have already a otrs-forum where this feature is discussed, only 
problem at the moment is, that this all is in german. Perhaps this 
will help you although.


http://www.otrs-forum.de/viewtopic.php?t=13


Have a good day,
Bye Stefan
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[otrs] Notifications about new tickets which came through the Web-Frontend

2006-06-13 Thread Juergen Tolksdorf


Hi,

when my customer creates tickets via E-Mail all of my Users are getting E-Mail Notifications about the newly created ticket. If the customer created the ticket in the Web-Frontend, no of the users which are subscribed to this queue are getting any e-mail notification. Can I change that behavior?

regards
HilmarGesucht, gefunden: Testen Sie Windows Live Suche für Mobile - Beta
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Re: [otrs] Queue appending HOWTO

2006-06-13 Thread Jim Wight
On Tue, 2006-06-13 at 11:36 +0200, Guillaume Rehm wrote:
 How we can configure this feature in OTRS release 1.3.2 ?
 
 otrs a écrit :
  [EMAIL PROTECTED] schrieb:
  Hi everybody,
 
  Normally the new tickets will be added at the bottom of the queue. Is
  there any way to show the new tickets at the top of the queue.
 
  Help appreciated

  Yes there is a way to change this behaviour. Go to SysConfig : Ticket 
  - Frontend::Agent::Ticket::ViewQueue. There you are able to change 
  the order.

I think this could be what you are looking for:

$Self-{TicketZoomExpandSort} = 'reverse'

Jim


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Re: [otrs] Can't locate object method png via package GD::Image

2006-06-13 Thread Lemonbit Internet

Dennis Kavadas wrote:

Yeah, i've run bin/otrs.checkModules and it's not listed  
(GD::Image, that is)
I've also tried installing it manually by downloading it from cpan  
and building from source, still get the same error though.

not really sure whats going on.


What OS are you running? I know on Fedora/Red Hat/CentOS you can  
install the perl-GD package from Dag's repository which has this module.


Nils.
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[otrs] wrong characters

2006-06-13 Thread Mercator GmbH
I have often wrong characters in my arriving and outgoing mails, such as
Ž instead of the apostroph. (lŽamico instead of l´amico)

HOW can I correct this? I think I had once put in the correct ASCII
character set, but it seems it´s gone...

Please remember me where I have to change this.

Thanks,

Marc


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Anwender,
die bei mir bis jetzt 31413 Spammails entfernt hat.
Bezahlende Anwender haben diesen Hinweis nicht in ihren E-Mails.
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[otrs] Calendar

2006-06-13 Thread Mamakwa M. Sefiri








Is it possible to give Customers permission to the calendar,
I have it installed thon the system?



Please advise






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Re: [otrs] Can't locate object method png via package GD::Image

2006-06-13 Thread Dennis Kavadas
running it on redhat9.0On 6/13/06, Lemonbit Internet Nils Breunese [EMAIL PROTECTED] wrote:
Dennis Kavadas wrote: Yeah, i've run bin/otrs.checkModules and it's not listed
 (GD::Image, that is) I've also tried installing it manually by downloading it from cpan and building from source, still get the same error though. not really sure whats going on.What OS are you running? I know on Fedora/Red Hat/CentOS you can
install the perl-GD package from Dag's repository which has this module.Nils.___OTRS mailing list: otrs - Webpage: http://otrs.org/
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Re: [otrs] Can't locate object method png via package GD::Image

2006-06-13 Thread Nils Breunese (Lemonbit Internet)

Op 13-jun-2006, om 15:42 heeft Dennis Kavadas het volgende geschreven:


running it on redhat9.0


Then I'd recommend adding Dag's yum repository and then install perl- 
GD to get the GD modules. Dag has most CPAN modules available  
(amongst a lot of other packages), easily installable via yum (or apt  
if you use that).


On 6/13/06, Lemonbit Internet Nils Breunese [EMAIL PROTECTED]  
wrote: Dennis Kavadas wrote:


 Yeah, i've run bin/otrs.checkModules and it's not listed
 (GD::Image, that is)
 I've also tried installing it manually by downloading it from cpan
 and building from source, still get the same error though.
 not really sure whats going on.

What OS are you running? I know on Fedora/Red Hat/CentOS you can
install the perl-GD package from Dag's repository which has this  
module.

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RE: [otrs] Can't locate object method png via package GD::Image

2006-06-13 Thread Andy Lubel

also make sure that the otrs user's environment variable has the gd path in it?

-Original Message-
From: [EMAIL PROTECTED] on behalf of Nils Breunese (Lemonbit Internet)
Sent: Tue 6/13/2006 10:16 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Can't locate object method png via package GD::Image
 
Op 13-jun-2006, om 15:42 heeft Dennis Kavadas het volgende geschreven:

 running it on redhat9.0

Then I'd recommend adding Dag's yum repository and then install perl- 
GD to get the GD modules. Dag has most CPAN modules available  
(amongst a lot of other packages), easily installable via yum (or apt  
if you use that).

 On 6/13/06, Lemonbit Internet Nils Breunese [EMAIL PROTECTED]  
 wrote: Dennis Kavadas wrote:

  Yeah, i've run bin/otrs.checkModules and it's not listed
  (GD::Image, that is)
  I've also tried installing it manually by downloading it from cpan
  and building from source, still get the same error though.
  not really sure whats going on.

 What OS are you running? I know on Fedora/Red Hat/CentOS you can
 install the perl-GD package from Dag's repository which has this  
 module.
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Re: [otrs] Can't locate object method png via package GD::Image

2006-06-13 Thread A . bertacca

* Abwesenheitsnotiz *

Vom 14.6. bis einschliesslich 19.6.2006 bin ich nicht im Büro zu erreichen.
Ihre Nachricht wird nicht weitergeleitet.
In dringenden Fällen wenden Sie sich bitte an den EDV Support der VVA ([EMAIL 
PROTECTED] / Tel.: 0211-7357.911).


Mit freundlichen Grüßen

Ariano Bertacca
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[otrs-de] Layout gruppenabhängig

2006-06-13 Thread imehl4u
Nachtrag: Das Layout soll natürlich nicht gruppenabhängig sein, da ein User ja 
mehreren Gruppen zugeordnet sein kann, sondern Kunden(gruppen)-Abhängig. Dass 
heisst, alle User, die zu einer Kundengruppe gehören, sollen das gleiche Layout 
erhalten. Wobei sich das Layout der Kundengruppen unterscheiden soll.

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bedeutet vielmehr dessen Verschärfung.

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