[otrs] Software error: cant write
Hey im getting an error every time i try to create a ticket (fresh install or OTRS 2.0.4): Software error: Can't write /opt/otrs/var/log/TicketCounter.log: at ../..//Kernel/System/Ticket/Number/DateChecksum.pm line 87. For help, please send mail to the webmaster ([EMAIL PROTECTED] mailto:[EMAIL PROTECTED]), giving this error message and the time and date of the error. looking at 87 die Can't write $CounterLog: $!; The TicketCounter.log file exists and has the correct permissions. I dont know perl so i have no idea what the rest around Line 87 means. any ideas ??? thnks in advance. -J ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
FW: [otrs] Customer Ticket(My Tickets)
I desperately on help on this one, I just need clue on how to fix the problem below From: Mamakwa M. Sefiri Sent: 17 July 2006 11:27 AM To: User questions and discussions about OTRS.org Subject: [otrs] Customer Ticket(My Tickets) Good day I realized this morning that customer cant see their logged tickets on My Tickets. I can see all the tickets that I have logged when I have logged in as a Customer. I have tried to log in as 4 different customers and there was nothing on My Tickets. Please advice Thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] problem with Autoresponse - Queue
Hi, I have a problem with the page of Autoresponse - Queue. When I click on Change setting I dont see the page (the menu of otrs is shown, only that section is not showed). When I forced the url I see it (for example http://xxx.yyy.zzz/otrs/index.pl?Action=""> The database is imported by another otrs db. I have changed nothing in the source, can be data damaged? So how can I solve this problem? thanks, Giovanni ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Error creating a new ticket on Customer interface
Hy.
I've installed OTRS on a fresh Fedora Core 5 system and installed the
otrs-2.0.4-3.fc5.rpm package.
Everything seems work fine except when I modify the customer interface to send
a ticket to a system address instead to a queue (the default).
To do this I've addedd the following line in the /var/www/otrs/Kernel/Config.pm
.
$Self-{'CustomerPanelSelectionType'} = 'SystemAddress';
$Self-{'CustomerPriority'} = '0';
.
When I try to create a new ticket I receive the following error:
Can't call method SystemAddressGet on an undefined value at
/var/www/otrs//Kernel/Output/HTML/CustomerNewTicketQueueSelectionGeneric.pm line 94
I've also tried the same installation on a Fedora Core 4 using both the rpm
(downloaded by yum repository) then the tar.gz package (the version is always
the 2.0.4 in both cases).
I always receive the same error. If I do not insert the above line it works,
but it gives the list of the queue instead the e-mail.
Connecting to the demo site http://demo.otrs.org/customer.pl if you add a
ticket you have the mail address.
Any idea on what's wrong?
Thanks in advance
Roberto Savigni
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[otrs] Installed OTRS2, configured.. then error
Hello list, here's what I get when I try to connect to OTRS2: Software error: Invalid argument at /usr/share/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 79. For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving this error message and the time and date of the error. What may be wrong? -- -- Boniforti Flavio Provincia del Verbano-Cusio-Ossola Ufficio Informatica Tecnoparco del Lago Maggiore Via dell'Industria, 25 28924 Verbania -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] MySQL move from windows to Suse9.3
Hi Jared , I actually did a migration from one server to another just this morning , and it was amazingly simple :) In Windows , stop your mysql database (so no writing possible to it) , then simply copy the *.MYI files from your win32 system to your Suse system ( thinks it's in /var/lib/mysql/otrs , just do a locate *.MYI) Also , if you are running ArticleFS as your Storage module (like I do) , make sure to copy the existing data from your article directory as well to the new system. If you need your Sysconfig Data , just backup through the SysConfig web module. Just to add , my migration was from linux to linux , but presumably it should work the same. HTH Jared Cebada wrote: What is the best way to move the database, I am new to MySQL?? I see that there is a backup.pl but I belive I can't execute that without a native linux kernel?? Would cygwin be of any use?? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] MySQL move from windows to Suse9.3
Danie wrote: I actually did a migration from one server to another just this morning , and it was amazingly simple :) In Windows , stop your mysql database (so no writing possible to it) , then simply copy the *.MYI files from your win32 system to your Suse system ( thinks it's in /var/lib/mysql/otrs , just do a locate *.MYI) Also , if you are running ArticleFS as your Storage module (like I do) , make sure to copy the existing data from your article directory as well to the new system. If you need your Sysconfig Data , just backup through the SysConfig web module. Just to add , my migration was from linux to linux , but presumably it should work the same. I really wouldn't just copy the .myi files, but use mysqldump on the old host and restore those dumps on the new host using mysqlrestore. It's really the safer way. Nils. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Email Attachement size 1.1 MB ?!
Hello, I have the problem that I can not send an email larger then 1.1 MB. Is that a known issue or do I have to change a setting or something in the source code? With kind regards Sebastian Hofmann ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Cannot send email through OTRS.
Hi !!! I have installed OTRS and it works fine with one exception send email. If i send to my internal mail it works but if is one outbound email this just stay in somewhere I couldn't find and after five days I get a message that wasn't deliveried. I have _ Linux Fedora Core 5 2.6.17-1.2157 - Sendmail 8.13.1 - CyrusImap V2 The system works fine but I cannot send message to my customers. Does anyone can help me? Thanks Daniela ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] From: issues with Phone-Ticket Email Ticket
Hi
I have set up OTRS V2.0.4 using a MySQL Backend. This
seems to work fine when using the Customer search, but when I go to
Phone-Ticket or Email-Ticket, I can search the user again, but when I select
take this user, all other information is passed back OK, but I am seeing the
From: address filled with the wrong information i.e. not an email address.
Does anyone know what fields I should setup in the config.pm
(as the UserEmail information is not what is passed) if what $Data{} field I
should use in the AgentTicketPhoneNew.dtl ?
Thanks in advance
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[otrs] Are snip tags required when e.g. fieldvar[6] is specified?
Hello. Are snip tags required when e.g. fieldvar[22] is specified? I would think [22] represents a form of 'snip' since only including a specified portion of the text. In the example for 'default closed - new ticket', the lines are as follows: ~~ snip OTRS_CUSTOMER_EMAIL[6] /snip ~~ In another autoresponder, 'default follow up', the snip tags are not used. ~~ You wrote: OTRS_CUSTOMER_EMAIL[6] Your e-mail will be answered by a human asap. Have fun with OTRS! Your OTRS Team ~~ Q: What is the difference in the output and will there be any strange behavior if the snip tags are not used? Are the snip tags special to OTRS or are they HTML tags (I couldn't find them defined anywhere, yet)? Thanks. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs-de] Customer Notification State change Update
Hallo zusammen, ich möchte gerne ändern, dass eine Benachrichtigung an den Kunden gesendet wird, wenn ein Status geädert wird. Leider finde ich nichts und sehe vor Bäumen den Wald nicht mehr. Besten Dank im Voraus Bernhard ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs-de] Customer Notification State change Update
Hallo, On Mi, Jul 19, 2006 at 12:12:59 +0200, [EMAIL PROTECTED] wrote: ich m?chte gerne ?ndern, dass eine Benachrichtigung an den Kunden gesendet wird, wenn ein Status ge?dert wird. Das lässt sich per Queue einstellen (Admin - Queue). Dort die Option 'Kundeninfo Status' auf 'ja' setzen. Viele Grüße Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! pgp3XBvNQOpRT.pgp Description: PGP signature ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] Text für OTRS_TICKET_State ändern
Hallo. Wie kann man den Text bzw. Status für die Benachrichtigung für OTRS_TICKET_State ändern ? Unsere User können nicht alle englisch und so sollte z.B. anstatt : Der Status des Tickets 200607191039 hat sich durch Karin Knebel auf pending auto close+ veraendert. Der Text Der Status des Tickets 200607191039 hat sich durch Karin Knebel auf warten auf erfolgreich schliessen veraendert. Wo stelle ich das ein ? Schöne Grüsse, Michael ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
