[otrs] Re: Login Language Problem
Hi,
you can find it here
Kernel/System/Web/InterfaceCustomer.pm: Message => "Sent
new password to: ".$UserData{"UserEmail"},
Kernel/System/Web/InterfaceAgent.pm:Message => "Sent
new password to: ".$UserData{"UserEmail"},
regards
Des Quinn
"Carlos A. Cardona Gomez" <[EMAIL PROTECTED]> wrote in message
news:[EMAIL PROTECTED]
Hello
I am using ORTS in spanish, but i still get the red-color-english-sentence
"Sent
new password to: [EMAIL PROTECTED]" when i request for a new
password in the login page.
I tried to translate this sentence in the
/otrs/Kernel/Language/es.pl file but i didn't find such sentence.
I also tried to find it in Kernel/Config/Defaults.pm to copy into
Kernel/Config.pm but I only found the subject and the body
of the email OTRS sends with the new password, not the message that appears
over the username fieldtext in the login page.
¿Can anyone tell me how can i translate it?
Thanks
Carlos Andrés Cardona
Analista de Informática
Centro de Tecnologías de Información y Comunicación
Universidad Pontificia Bolivariana
Circular 1 No 70-01 Bloque 9
Medellín COLOMBIA
Tel: +57 4 415 9006
Fax: +57 4 230 6164
[EMAIL PROTECTED]
-- www.upb.edu.co --
UPB 70 años de Transformación Social y Humana
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[otrs] Login Language Problem
Hello I am using ORTS in spanish, but i still get the red-color-english-sentence “Sent new password to: [EMAIL PROTECTED]” when i request for a new password in the login page. I tried to translate this sentence in the /otrs/Kernel/Language/es.pl file but i didn't find such sentence. I also tried to find it in Kernel/Config/Defaults.pm to copy into Kernel/Config.pm but I only found the subject and the body of the email OTRS sends with the new password, not the message that appears over the username fieldtext in the login page. ¿Can anyone tell me how can i translate it? Thanks Carlos Andrés Cardona Analista de Informática Centro de Tecnologías de Información y Comunicación Universidad Pontificia Bolivariana Circular 1 No 70-01 Bloque 9 Medellín COLOMBIA Tel: +57 4 415 9006 Fax: +57 4 230 6164 [EMAIL PROTECTED] -- www.upb.edu.co -- UPB 70 años de Transformación Social y Humana ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Re: otrs Digest, Vol 37, Issue 3 (Andrew Harris - Vacation)
Hello, I am on vacation starting August 3rd, 2006 and will be returning August 9th, 2006. If you need immediate assistance, please contact Wilfrid Laurier Unversity ITS Help Desk at [EMAIL PROTECTED] or by phone - 519.884.0710 x4357 (HELP). Sincerely, Andrew Harris -- Andrew Harris Information Technology Services Wilfrid Laurier University 519.884.0710 x2970 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] default queue
--- Alan Silver <[EMAIL PROTECTED]> wrote: > Richard Mollel wrote: > > --- Alan Silver <[EMAIL PROTECTED]> wrote: > > > > > >> Hello all: > >> > >> I am currently setting up otrs version 2.0.4 on > rhel > >> 4. > >> Initially all mail was going into the Raw queue. > >> All of the sudden (god knows what I did), it is > >> getting sent to the > >> Postmaster queue instead. > >> > >> I also tried to set up a filter in the > "PostMaster > >> Filter Management" > >> admin page so that spam would go into the junk > >> queue. > >> But all that mail as well is being dumped into > the > >> Postmaster queue. > >> > >> Here is a snippet from my /var/log/messages > >> [Notice][Kernel::System::Ticket::TicketCreate] > New > >> Ticket > >> [200608021014/test 8/2 1] created > >> (TicketID=13,Queue=Postmaster,Priority=3 > >> normal,State=new) > >> > >> Anyone have any ideas why it is delivering to > >> Postmaster queue rather > >> than Raw? > >> > >> Thanks in advance > >> > >> al > >> > > > > What is the systemaddress that mail is sent to get > to > > your otrs system? In general, make it different > from > > the default one which by default is also used by > > postmaster and raw. > > Under admin, select the queue that will be your > mail > > queue, assign it an email address that is > different > > from that of postmaster or raw. > > > > Richard > > > A > > This is indeed my problem. > So, it seems that what I set in the "System Email > Address management" > area, then, email to that email address will go > directly into the queue > specified. > > So, in my case, I have one email address that is > using otrs, call it > [EMAIL PROTECTED] > how do I set it so that email normally gets sent to > the raw queue, but > that I can still use the filters based on headers so > that I can filter > spam that is being sent top [EMAIL PROTECTED] to the > Junk queue? > > alan Check POP3 Account Management under PopMasterPOP3 Account. Select Dispatching by Email To Field. The PosterMaster Filter will be still usedas stated on that window:: "All incoming emails with one account will be dispatched in the selected queue! If your account is trusted, the already existing x-otrs header at arrival time (for priority, ...) will be used! PostMaster filter will be used anyway." _Thanks Richard Mollel __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] default queue
Richard Mollel wrote: --- Alan Silver <[EMAIL PROTECTED]> wrote: Hello all: I am currently setting up otrs version 2.0.4 on rhel 4. Initially all mail was going into the Raw queue. All of the sudden (god knows what I did), it is getting sent to the Postmaster queue instead. I also tried to set up a filter in the "PostMaster Filter Management" admin page so that spam would go into the junk queue. But all that mail as well is being dumped into the Postmaster queue. Here is a snippet from my /var/log/messages [Notice][Kernel::System::Ticket::TicketCreate] New Ticket [200608021014/test 8/2 1] created (TicketID=13,Queue=Postmaster,Priority=3 normal,State=new) Anyone have any ideas why it is delivering to Postmaster queue rather than Raw? Thanks in advance al What is the systemaddress that mail is sent to get to your otrs system? In general, make it different from the default one which by default is also used by postmaster and raw. Under admin, select the queue that will be your mail queue, assign it an email address that is different from that of postmaster or raw. Richard A This is indeed my problem. So, it seems that what I set in the "System Email Address management" area, then, email to that email address will go directly into the queue specified. So, in my case, I have one email address that is using otrs, call it [EMAIL PROTECTED] how do I set it so that email normally gets sent to the raw queue, but that I can still use the filters based on headers so that I can filter spam that is being sent top [EMAIL PROTECTED] to the Junk queue? alan ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] default queue
--- Alan Silver <[EMAIL PROTECTED]> wrote: > Hello all: > > I am currently setting up otrs version 2.0.4 on rhel > 4. > Initially all mail was going into the Raw queue. > All of the sudden (god knows what I did), it is > getting sent to the > Postmaster queue instead. > > I also tried to set up a filter in the "PostMaster > Filter Management" > admin page so that spam would go into the junk > queue. > But all that mail as well is being dumped into the > Postmaster queue. > > Here is a snippet from my /var/log/messages > [Notice][Kernel::System::Ticket::TicketCreate] New > Ticket > [200608021014/test 8/2 1] created > (TicketID=13,Queue=Postmaster,Priority=3 > normal,State=new) > > Anyone have any ideas why it is delivering to > Postmaster queue rather > than Raw? > > Thanks in advance > > al What is the systemaddress that mail is sent to get to your otrs system? In general, make it different from the default one which by default is also used by postmaster and raw. Under admin, select the queue that will be your mail queue, assign it an email address that is different from that of postmaster or raw. Richard __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] default queue
Hi Alan, You should check on the "PostMaster POP3 Account" section. Each pop3 account is defined to a specific Queue. Hopes that help, Tony Nguyen -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alan Silver Sent: Wednesday, August 02, 2006 3:21 PM To: otrs@otrs.org Subject: [otrs] default queue Hello all: I am currently setting up otrs version 2.0.4 on rhel 4. Initially all mail was going into the Raw queue. All of the sudden (god knows what I did), it is getting sent to the Postmaster queue instead. I also tried to set up a filter in the "PostMaster Filter Management" admin page so that spam would go into the junk queue. But all that mail as well is being dumped into the Postmaster queue. Here is a snippet from my /var/log/messages [Notice][Kernel::System::Ticket::TicketCreate] New Ticket [200608021014/test 8/2 1] created (TicketID=13,Queue=Postmaster,Priority=3 normal,State=new) Anyone have any ideas why it is delivering to Postmaster queue rather than Raw? Thanks in advance al ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.394 / Virus Database: 268.10.5/405 - Release Date: 8/1/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.394 / Virus Database: 268.10.5/405 - Release Date: 8/1/2006 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] default queue
Hello all: I am currently setting up otrs version 2.0.4 on rhel 4. Initially all mail was going into the Raw queue. All of the sudden (god knows what I did), it is getting sent to the Postmaster queue instead. I also tried to set up a filter in the "PostMaster Filter Management" admin page so that spam would go into the junk queue. But all that mail as well is being dumped into the Postmaster queue. Here is a snippet from my /var/log/messages [Notice][Kernel::System::Ticket::TicketCreate] New Ticket [200608021014/test 8/2 1] created (TicketID=13,Queue=Postmaster,Priority=3 normal,State=new) Anyone have any ideas why it is delivering to Postmaster queue rather than Raw? Thanks in advance al ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Queuesortby.. ?
Hi, I don’t understand how to sort message in queue by time of creation, and not by Age. Ticket::Frontend::QueueSortBy::Default: don’t permit this : if I change by “Creatime”, files are blanck. Does anyone know how to do this ? J Thanks, Matthieu ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Different outgoing addresses
Greetings. Is it possible to have different outgoing e-mail addresses for each queue? Or is there any other way to serve a number of different shared mailboxes through OTRS? Thanks in advance. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] OTRS CHANGE CODE PAGE
Hi all, i moved otrs from madrake box (entire system in 8859-2 code page) in to Centos with utf-8 - an now i got problem that messages are coded in utf-8 - if i manualy switch the code page in browser i see them correct - but otrs is in 8859-2 code page (means that i sending back some type of chinese) - i edited defaults.pm and change default charset to the utf-8 - in the httpd.conf is AddDeafultCharset Off - i could not find where is stored thad the system is in 8859-2... ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
