FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification
Still need help regarding this issue. This
is what I have put in Coinfig.pm regarding the notes
$Self-{'Ticket::Frontend::NoteTypes'}
= {
'note-external' = '1',
'note-internal' = '0',
'note-report' = '0',
};
$Self-{DefaultNoteTypes} = {
'note-internal' = 1,
'note-external' = 1,
'note-report' = 1,
};
From: Mamakwa M. Sefiri
Sent: 03 October 2006 02:00 PM
To: User
questions and discussions about OTRS.org
Subject: RE: Réf. : RE: Réf. : RE:
Réf. : [otrs] notification
Yes, all the customer emails are their
customerID
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 01:52 PM
To: User
questions and discussions about OTRS.org
Subject: Réf. : RE: Réf. : RE:
Réf. : [otrs] notification
Definitively : external
Have your customers a email adress in the system ?
[EMAIL PROTECTED]
a écrit : -
Pour : User questions and discussions about OTRS.org
otrs@otrs.org
De : Mamakwa M. Sefiri
[EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 12:33PM
Objet : RE: Réf. : RE: Réf. : [otrs] notification
When I close a ticket I choose the CLOSE link and put in the
solution/comment in the note-text field. The default note-type is
note-internal. I tested now using note-external and it still does not send
notifications to customers.
Should the note-type be external or internal for customers to get
notifications?
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 12:05 PM
To: User questions and discussions about OTRS.org
Subject: Réf. : RE: Réf. : [otrs]
notification
Do they
receive a mail when you use 'Compose an answer' ?
If Yes,
did youchoose External Note when closing the ticket ?
[EMAIL PROTECTED] a écrit : -
Pour :
User questions and
discussions about OTRS.org otrs@otrs.org
De : Mamakwa M.
Sefiri [EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 12:02PM
Objet : RE: Réf. : [otrs] notification
I
have trying both options but still customers don?t get mails. How long will it
take to send an email?
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 10:38 AM
To: User questions and discussions about OTRS.org
Subject: Réf. : [otrs]
notification
Yes,
it's possible.
You have
to check in theadmin module at Ticket::Frontend::NoteTypes
or
modify the config.pm file adding the followings :
$Self-{DefaultNoteTypes} = {
'note-internal' = 1,
'note-external' = 1,
'note-report' = 1,
};
After
that, when you close a ticketthe customer will receive a mail or not
[EMAIL PROTECTED] a écrit : -
Pour :
User questions and discussions about OTRS.org
otrs@otrs.org
De : Mamakwa M. Sefiri [EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 09:15AM
Objet : [otrs] notification
Good day
I am trying
to activate notifications to customer, need the system to send notifications to
customers when their calls have been closed.
I have read
the manual no genericagent but it is not clear to me.
Please
advice
Mamakwa
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[otrs] Search function is missing
Hello All, And I hope you all have made the jump to 2.1 without looking back! :) Just kidding, that is my area of responsibility. I must say all has gone well, but I do have one complaint. When trying to search the system config per webinterface, I get the following message. Can't locate object method ModGet via package Kernel::System::Config at /opt/otrs//Kernel/Modules/AdminSysConfig.pm Has anyone had this before? HAPPY UPDATING Vielen Dank, Shawn Beasley Support - IT LPID LPI77664 VERIFICATION NUMBER 3vk4xshbx6 LPIC - 1 Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: [EMAIL PROTECTED] Web: http://www.cfc-callcenter.de ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Search function is missing
Hallo. There is already a bugreport available: http://bugs.otrs.org/show_bug.cgi?id=1361 -- Best regards André Bauer System: Debian 3.1 / Apache 2.0.54 / MySQL 4.1.11 / OTRS 2.0.4 sbdd Hello All, sbdd And I hope you all have made the jump to 2.1 without looking back! :) sbdd Just kidding, that is my area of responsibility. sbdd I must say all has gone well, but I do have one sbdd complaint. When trying to search the system config per sbdd webinterface, I get the following message. sbdd Can't locate object method ModGet via package sbdd Kernel::System::Config at sbdd /opt/otrs//Kernel/Modules/AdminSysConfig.pm sbdd Has anyone had this before? sbdd HAPPY UPDATING sbdd Vielen Dank, sbdd sbdd Shawn Beasley sbdd Support - IT sbdd LPID LPI77664 sbdd VERIFICATION NUMBER 3vk4xshbx6 sbdd sbdd LPIC - 1 sbdd sbdd Cargo Future Communications GmbH sbdd Geb. 1335 sbdd 55483 Hahn-Flughafen sbdd sbdd Tel. +49 6543 983 113 sbdd Fax +49 6543 983 119 sbdd Mobil: +49 151 12 12 8934 sbdd Email: [EMAIL PROTECTED] sbdd Web: http://www.cfc-callcenter.de sbdd sbdd ___ sbdd OTRS mailing list: otrs - Webpage: http://otrs.org/ sbdd Archive: http://lists.otrs.org/pipermail/otrs sbdd To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs sbdd Support orr consulting for your OTRS system? http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Search function is missing
Hallo. Its fixed in CVS now... -- Best regards André Bauer System: Debian 3.1 / Apache 2.0.54 / MySQL 4.1.11 / OTRS 2.0.4 sbdd Hello All, sbdd And I hope you all have made the jump to 2.1 without looking back! :) sbdd Just kidding, that is my area of responsibility. sbdd I must say all has gone well, but I do have one sbdd complaint. When trying to search the system config per sbdd webinterface, I get the following message. sbdd Can't locate object method ModGet via package sbdd Kernel::System::Config at sbdd /opt/otrs//Kernel/Modules/AdminSysConfig.pm sbdd Has anyone had this before? sbdd HAPPY UPDATING sbdd Vielen Dank, sbdd sbdd Shawn Beasley sbdd Support - IT sbdd LPID LPI77664 sbdd VERIFICATION NUMBER 3vk4xshbx6 sbdd sbdd LPIC - 1 sbdd sbdd Cargo Future Communications GmbH sbdd Geb. 1335 sbdd 55483 Hahn-Flughafen sbdd sbdd Tel. +49 6543 983 113 sbdd Fax +49 6543 983 119 sbdd Mobil: +49 151 12 12 8934 sbdd Email: [EMAIL PROTECTED] sbdd Web: http://www.cfc-callcenter.de sbdd sbdd ___ sbdd OTRS mailing list: otrs - Webpage: http://otrs.org/ sbdd Archive: http://lists.otrs.org/pipermail/otrs sbdd To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs sbdd Support orr consulting for your OTRS system? http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] 2.1.1 in french with Internet Explorer
Hi, I have a problem when I am using OTRS 2.1.1 with Internet Explorer and french language. character ' is replaced by apos; even in Config Options: Ticket - Core::Ticket configuration. I have not that problem with Firefox. I did not meet this issue with previous release. But, OTRS was installed on a Windows server. Now, OTRS is on a Linux server. I do not think it is an OTRS issue. It looks like a problem with Internet Explorer (or Apache). But, did anyone meet this issue ? Regards. Eric Boudrand ___ Yahoo! Mail réinvente le mail ! Découvrez le nouveau Yahoo! Mail et son interface révolutionnaire. http://fr.mail.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] empty answer is slow to respond
I have seen this problem mentioned a few times before, but never a resolution. After clicking on empty answer or any other answer template, there is a delay of 15 to 30 seconds before the page will appear. The workstation that OTRS is running on has plenty of free disk space and free memory available so I don't think it is a hardware performance issue. All other functions of OTRS are very quick to respond; this is the only one with a delay. I currently have about 200 tickets in the system. It is the pre-compiled version of OTRS for Win32. Is there some type of checking going on with this function that is timing out? Any ideas would be helpful. OTRS is perfect except for this problem which delays the response to tickets. Thank you! -- A.J. Farmer, AJ3U http://www.aj3u.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE : [otrs] 2.1.1 in french with Internet Explorer
Hi again, I have removed OTRS 2.1.1 and replace it with OTRS 2.0.4 on the same linux server. With 2.0.4, I do not have apos; caracters when using Internet Explorer. Regards. Eric --- Eric Boudrand [EMAIL PROTECTED] a écrit : Hi, I have a problem when I am using OTRS 2.1.1 with Internet Explorer and french language. character ' is replaced by apos; even in Config Options: Ticket - Core::Ticket configuration. I have not that problem with Firefox. I did not meet this issue with previous release. But, OTRS was installed on a Windows server. Now, OTRS is on a Linux server. I do not think it is an OTRS issue. It looks like a problem with Internet Explorer (or Apache). But, did anyone meet this issue ? Regards. Eric Boudrand ___ Découvrez un nouveau moyen de poser toutes vos questions quel que soit le sujet ! Yahoo! Questions/Réponses pour partager vos connaissances, vos opinions et vos expériences. http://fr.answers.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] PostMasterPOP3 otrs
Trying to fetch the pop3 mail using the http://localhost/obin/PostMasterPOP3.pl But no joy. Setup the OTRS using the automatic install on a windows machine. Everything else seems to be working . I can send emails . See the interface Create tickets, users, queues. This is a realyygood system but I can't seem to be able to retreive emails from my pop server. Check the logs on the mail server and no denied access errors. I just don't think the perl script is working. I think I am missing a setting. Web mail package works fine pointed the mail server ok but no email come in. Keep getting this error Not Found The requested URL /obin/PostMasterPOP3.pl was not found on this server. Apache/2.0.54 (Win32) mod_perl/2.0.1 Perl/v5.8.6 Server at zion Port 80 Is there more information available on how to implement the popmaster account on otrs. Any help appreciated. StevenC This email transmission is privileged, confidential and intended solely for the person or organisation to whom it is addressed. If you are not the intended recipient, you must not copy, distribute or disseminate the information, or take any action in reliance of it. Any views expressed in this message are those of the individual sender, except where the sender specifically states them to be the views of Mason Land Surveys Limited. If you have received this message in error please notify MASON immediately by email to [EMAIL PROTECTED]. All messages passing through this gateway are checked for viruses but we strongly recommend that you check for viruses using your own virus scanner as Mason Land Surveys Limited will not take responsibility for any damage caused as a result of virus infection. Please note we reserve the right to monitor all e-mail communication through our internal and external networks. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] PostMasterPOP3 otrs
Title: Re: [otrs] PostMasterPOP3 otrs These things are not meant to be accessed via a browser! RTFM! (read the Fabulous manual) http://doc.otrs.org/2.0/en/html/ OR more specifically: http://doc.otrs.org/2.0/en/html/x1192.html#email-receiving-pop3 Automatic install doesnt imply that there isn't anything else that needs to be done. Good luck windows user. -Andy On 10/5/06 12:54 PM, Computing [EMAIL PROTECTED] wrote: Trying to fetch the pop3 mail using the http://localhost/obin/PostMasterPOP3.pl But no joy. Setup the OTRS using the automatic install on a windows machine. Everything else seems to be working . I can send emails . See the interface Create tickets, users , queues. This is a realyygood system but I can't seem to be able to retreive emails from my pop server. Check the logs on the mail server and no denied access errors. I just don't think the perl script is working. I think I am missing a setting. Web mail package works fine pointed the mail server ok but no email come in. Keep getting this error Not Found The requested URL /obin/PostMasterPOP3.pl was not found on this server. Apache/2.0.54 (Win32) mod_perl/2.0.1 Perl/v5.8.6 Server at zion Port 80 Is there more information available on how to implement the popmaster account on otrs. Any help appreciated. StevenC This email transmission is privileged, confidential and intended solely for the person or organisation to whom it is addressed. If you are not the intended recipient, you must not copy, distribute or disseminate the information, or take any action in reliance of it. Any views expressed in this message are those of the individual sender, except where the sender specifically states them to be the views of Mason Land Surveys Limited http://www.mason.eu.com/ . If you have received this message in error please notify MASON immediately by email to [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] in Error . All messages passing through this gateway are checked for viruses but we strongly recommend that you check for viruses using your own virus scanner as Mason Land Surveys Limited will not take responsibility for any damage caused as a result of virus infection. Please note we reserve the right to monitor all e-mail communication through our internal and external networks. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Error: Need TicketID!
Hello,I have the same problem.. did you do it?please help me2006/8/22, Davide Pluda [EMAIL PROTECTED]: Hello.I'm new in otrs, i use it few months back. It was works fine. Today itdoesn't kork, when i try to create a ticket from customer it give thiserror:ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Aug 22 15:44:04 2006 Message: Need TicketID!Traceback (3342): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311 Module: Kernel::System::Web::InterfaceCustomer::Run ( v1.6) Line: 677 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.36) Line: 47I read an other mesage similar to mine, but solution proposed Justmake some free space available in /optand you will get thru the problem don't work...I can create ticket from User.Can you help me?Please.___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system?= http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs-de] Anhang wird von otrs verändert
Hallo und guten Tag, erstmal danke für das tolle OTRS. Jetzt zu einem kleinen Problem: Wir benutzen OTRS 2.0.4 auf einem Debian Sarge System. Anhänge speichern wir in der DB. Die DB ist Postgresql 8.1.4. Heute habe ich zum ersten Mal testhalber versucht, einen Anhang zu versenden (normalerweise laufen nur Textmails über das OTRS), und zwar ein PDF, 24 KB groß. Die Datei wird problemlos versandt, aber auf dem Weg verändert: Wenn ich sie von OTRS aus an meinen normalen Mailaccount sende, wird sie 36 KB groß und enthält ein leeres PDF. Wenn ich sie innerhalb OTRS aus dem vorher erstellten Ticket öffne und im Filesystem speichere, bleibt sie exakt gleich groß, aber der Inhalt wurde verändert: sizedatename 24204 2006-10-05 09:29re22110-2.pdf 24204 2006-10-05 09:02re22110.pdf ~$ diff ./re22110.pdf ./re22110-2.pdf Binärdateien ./re22110.pdf and ./re22110-2.pdf sind verschieden. Warum? Alles Gute Christof Thalhofer ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] Apache startet nicht mehr nach OTRS 2.1 Upgrade!
Apache startet nicht mehr nach OTRS 2.1 Upgrade! Hallo :) Nach dem Upgrade auf OTRS 2.1 started Apache nicht mehr! Folgende Fehlermeldungen befinden sich im error_log: [Thu Oct 05 10:43:55 2006] [error] Can't locate Apache2/Reload.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /srv/www/perl-lib /usr/lib/perl5/5.8.6/i586-linux-thread-multi /usr/lib/perl5/5.8.6 /usr/lib/perl5/site_perl/5.8.6/i586-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.6/i586-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl . /srv/www) at (eval 87) line 3.\n [Thu Oct 05 10:43:55 2006] [error] Can't load Perl module Apache2::Reload for server otrs-srv:0, exiting... Der Rechner ist eine SuSE Linux 9.3 (i586) box mit apache2-2.0.53-9 und perl-5.8.6-5. Wie kann ich Apache wieder starten damit OTRS schnellstmoeglich wieder genutzt werden kann?? Gruss, Rainer ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] Upgrade zu 2.1 Fehler
Hallo, ich habe gerade auf 2.1 upgegrded und bekomme folgenden Fehler: Can't use an undefined value as a HASH reference at /opt/otrs//Kernel/System/Ticket/Article.pm line 1303. Was kann das den sein. Ich sehe noch den Header und die Queues mit der Anzhal der Tickets, aber statt der Ticketliste sehe ich nur den oben angeführten Text. Grüße Christoph signature.asc Description: OpenPGP digital signature ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs-de] Upgrade zu 2.1 Fehler
Anmerkung: Es ist ein Suse 10.0 System mit dem ensprechenden rpm Paket. Christoph Christoph Kaulich wrote: Hallo, ich habe gerade auf 2.1 upgegrded und bekomme folgenden Fehler: Can't use an undefined value as a HASH reference at /opt/otrs//Kernel/System/Ticket/Article.pm line 1303. Was kann das den sein. Ich sehe noch den Header und die Queues mit der Anzhal der Tickets, aber statt der Ticketliste sehe ich nur den oben angeführten Text. Grüße Christoph ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/ -- Dipl.-Ing. Christoph Kaulich Tel.: ++49 (0) 531 / 8 01 12-17 GNS mbH Fax : ++49 (0) 531 / 8 01 12-79 Am Gaußberg 2 mailto:[EMAIL PROTECTED] 38114 Braunschweig http://www.gns-mbh.com signature.asc Description: OpenPGP digital signature ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs-de] Upgrade zu 2.1 Fehler
Hallo Christoph, On Thu, Oct 05, 2006 at 02:29:14PM +0200, Christoph Kaulich wrote: ich habe gerade auf 2.1 upgegrded und bekomme folgenden Fehler: Can't use an undefined value as a HASH reference at /opt/otrs//Kernel/System/Ticket/Article.pm line 1303. [...] Ich tippe mal, daß Du kein Datenbank-Update durchgeführt hast. Siehe hierzu die Datei ~otrs/UPGRADING. Gruß Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! pgpBaxSqxPCSV.pgp Description: PGP signature ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs-de] Upgrade zu 2.1 Fehler
Hallo, im Index 'index_ticket_queue_view' der Tabelle 'ticket' war das Feld group_id 2 mal aufgeführt. Ich habe das gelöscht nun geht es. In dem Index sind jetzt 'ticket_state_id', 'group_id' und 'ticket_lock_id' fehlt da jetzt etwas? Grüße Christoph Christoph Kaulich wrote: Doch, das hatte ich, hier die Ausgabe: raider:/raid1/otrs # cat /opt/otrs/scripts/DBUpdate-to-2.1.mysql.sql | mysql -f -u root otrs ERROR 1060 (42S21) at line 15: Duplicate column name 'group_id' ERROR 1060 (42S21) at line 16: Duplicate column name 'group_id' ERROR 1060 (42S21) at line 17: Duplicate column name 'group_id' ERROR 1060 (42S21) at line 18: Duplicate column name 'group_id' ERROR 1060 (42S21) at line 19: Duplicate column name 'group_id' ERROR 1060 (42S21) at line 20: Duplicate column name 'group_id' ERROR 1060 (42S21) at line 21: Duplicate column name 'group_id' ERROR 1060 (42S21) at line 22: Duplicate column name 'group_id' ERROR 1060 (42S21) at line 23: Duplicate column name 'group_id' ERROR 1060 (42S21) at line 24: Duplicate column name 'group_id' ERROR 1060 (42S21) at line 25: Duplicate column name 'group_id' ERROR 1060 (42S21) at line 26: Duplicate column name 'group_id' ERROR 1060 (42S21) at line 27: Duplicate column name 'group_id' ERROR 1060 (42S21) at line 28: Duplicate column name 'group_id' ERROR 1060 (42S21) at line 29: Duplicate column name 'group_id' ERROR 1060 (42S21) at line 30: Duplicate column name 'group_id' ERROR 1060 (42S21) at line 31: Duplicate column name 'group_id' Sollte das anders aussehen, ich kam von einer 2.0.4 Christoph Henning Oschwald wrote: Hallo Christoph, On Thu, Oct 05, 2006 at 02:29:14PM +0200, Christoph Kaulich wrote: ich habe gerade auf 2.1 upgegrded und bekomme folgenden Fehler: Can't use an undefined value as a HASH reference at /opt/otrs//Kernel/System/Ticket/Article.pm line 1303. [...] Ich tippe mal, daß Du kein Datenbank-Update durchgeführt hast. Siehe hierzu die Datei ~otrs/UPGRADING. Gruß Henning ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/ ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/ -- Dipl.-Ing. Christoph Kaulich Tel.: ++49 (0) 531 / 8 01 12-17 GNS mbH Fax : ++49 (0) 531 / 8 01 12-79 Am Gaußberg 2 mailto:[EMAIL PROTECTED] 38114 Braunschweig http://www.gns-mbh.com signature.asc Description: OpenPGP digital signature ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
AW: [otrs-de] Upgrade zu 2.1 Fehler
DB Update gemacht ? -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Christoph Kaulich Gesendet: Donnerstag, 5. Oktober 2006 14:29 An: User questions and discussions about OTRS.org in German Betreff: [otrs-de] Upgrade zu 2.1 Fehler Hallo, ich habe gerade auf 2.1 upgegrded und bekomme folgenden Fehler: Can't use an undefined value as a HASH reference at /opt/otrs//Kernel/System/Ticket/Article.pm line 1303. Was kann das den sein. Ich sehe noch den Header und die Queues mit der Anzhal der Tickets, aber statt der Ticketliste sehe ich nur den oben angeführten Text. Grüße Christoph ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] OTRS 2.0.4 / Kundendaten
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hallo, ist es möglich das alle Agents die Kundendaten bearbeiten können? Wenn ja, wie muss ich das anstellen? Bisher wird die Berechtigung nur für die Gruppe Admins angezeigt - doch ich fand keine Einstellmöglichkeit. Danke für die Hilfe, Alex -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.2.2 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFFJQq8jbk5gpCi3jkRAuvxAJwPLASZPiazxvStFfq+DN16eqM5yQCeJnTr 85ac5ZgGLI90Y2vJpOqd+As= =Ja9/ -END PGP SIGNATURE- ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs-de] OTRS 2.0.4 / Kundendaten
Hallo. Um die Rechte eine Gruppe zu erweitern könnte dir folgendes Howto helfen http://www.otrs-forum.de/viewtopic.php?t=236 -- Mit freundlichen Grüssen André Bauer System: Debian 3.1 / Apache 2.0.54 / MySQL 4.1.11 / OTRS 2.0.4 ACHL -BEGIN PGP SIGNED MESSAGE- ACHL Hash: SHA1 ACHL Hallo, ACHL ist es möglich das alle Agents die Kundendaten bearbeiten können? Wenn ACHL ja, wie muss ich das anstellen? Bisher wird die Berechtigung nur für die ACHL Gruppe Admins angezeigt - doch ich fand keine Einstellmöglichkeit. ACHL Danke für die Hilfe, Alex ACHL -BEGIN PGP SIGNATURE- ACHL Version: GnuPG v1.4.2.2 (GNU/Linux) ACHL Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org ACHL iD8DBQFFJQq8jbk5gpCi3jkRAuvxAJwPLASZPiazxvStFfq+DN16eqM5yQCeJnTr ACHL 85ac5ZgGLI90Y2vJpOqd+As= ACHL =Ja9/ ACHL -END PGP SIGNATURE- ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] OTRS 2.1.1 / FAQ Kategorie ( Komme ntar wird nicht übernommen)
Hallo. Unter FAQ Modul bei OTRS 2.1.1 werden die eingetragen Kommentare nicht in die DB ( MYSQL) geschrieben. Laut OTRS Systemlog ist alles ok. Ein Bug ? Schöne Grüsse, Michael ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] Need ArticleTypeID in 2.1.1
Liegt das auch an der DB? Ich würde jetzt aber sagen, das die in Ordnung ist. Ich versuche ein ticket zu schließen und bekomme ERROR: OTRS-CGI-10 Perl: 5.8.7 OS: linux Time: Thu Oct 5 16:19:02 2006 Message: Need ArticleTypeID! Traceback (32757): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.122) Line: 84 Module: Kernel::Modules::AgentTicketClose::Run (v1.17) Line: 367 Module: Kernel::System::Web::InterfaceAgent::Run (v1.14) Line: 666 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 In der Tabelle article gibt es für das ticket eine article_type_id und die ist 1. Grüße Christoph -- Dipl.-Ing. Christoph Kaulich Tel.: ++49 (0) 531 / 8 01 12-17 GNS mbH Fax : ++49 (0) 531 / 8 01 12-79 Am Gaußberg 2 mailto:[EMAIL PROTECTED] 38114 Braunschweig http://www.gns-mbh.com signature.asc Description: OpenPGP digital signature ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
