Re: [otrs] How to use the MOTD
Its pretty much a static thing. Its designed to allow you to present some info that everyone will have a chance to see. You could rotate hat file with a cron job, or write a script that allows other apps to write to that file as needed depending on certain conditions, but as it sits, its just a file. On Jan 26, 2007, at 11:42 AM, Maurice James Ny wrote: The message of the day is located in /opt/otrs/Kernel/Output/HTML/ Standard/Motd.dtl From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark de Bruijn Sent: Friday, January 26, 2007 7:47 AM To: User questions and discussions about OTRS.org Subject: [otrs] How to use the MOTD Hi Guys, I have searched a lot, but cant find how to correctly use the Message of the Day. My idea is that it switches automaticly, but the only way i have it working now, is editing the motd.dtl every day. Well is guess thats not the way its supposed to work. Can someone plz help me out? Regards, Mark de Bruijn ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Installation problems - newbie questions.
Hi, all. My apologies up front for what are probably newbie questions. Let me first explain what some of my constraints are and then describe my problem: 1. I cannot install as root - I *do not* have root access...or su access or sudo access for that matter. I am working on installing OTRS as a demo installation for a project that will evaluate whether or not to use OTRS as part of our current environment. It is likely that we will continue to keep OTRS set up in a similar manner so that the Build/Tools team may continue to support it. 2. I must use Oracle as a db back end. So far that has not been an issue. I've been able to run the sql scripts without a problem. 3. The dir where I am installing this is not in the home directory of the user that I am using to install OTRS. Again, not something that is easily changed in our environment. So. That being said. I'm trying to install to the following: RHEL4 update 3 or 4 Oracle 10g Perl 5.8.5 Apache 2.0.59 I am getting the following error: Died at Defaults.pm line 1803. The line in question is telling me that $HOME/RELEASE file is not available. Regardless of whether I set $HOME manually or not to $OTRS_HOME, I get this error. a) can I just use on of the binaries at this point? If so - which one? It says there's one for RH 7 and 8, but nothing for RHEL4? b) I've gotten far enough into building from source, that I'd love to be able to figure this out - but honestly my demo is coming up quickly and I have other documentation I have to get done before then. Any other ideas? Thank you for your time and assistance. Liz -- Imagination is intelligence having fun... [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] Survey Modules
You must shorten the days between surveys to a number les than 1. For example .01 You must always make sure that the survey that you want to go to customers is set to Master. I cant believe the developers could not put such a simple set of instructions in the manual. _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Wojciechowski Sent: Wednesday, January 03, 2007 1:33 PM To: User questions and discussions about OTRS.org Subject: [otrs] Survey Modules Anyone use the survey modules and if so how do they work for you? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] How to use the MOTD
The message of the day is located in /opt/otrs/Kernel/Output/HTML/Standard/Motd.dtl _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark de Bruijn Sent: Friday, January 26, 2007 7:47 AM To: User questions and discussions about OTRS.org Subject: [otrs] How to use the MOTD Hi Guys, I have searched a lot, but cant find how to correctly use the Message of the Day. My idea is that it switches automaticly, but the only way i have it working now, is editing the motd.dtl every day. Well is guess thats not the way its supposed to work. Can someone plz help me out? Regards, Mark de Bruijn ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Sync bind failed!
i get this error when an agent logs into the system with ldap authentication. [Error][Kernel::System::Auth::LDAP::Auth][Line:257]: Sync bind failed! No password, did you mean noauth or anonymous ? does anyone know what this means? -- Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] No plain email in backend
Hello, I received an email that has both a plain text and an HTML version of the message as attachments. The message displays in OTRS just fine (the plain text version). However, when I want to view the message source I get the following error: Can't read plain article! Maybe there is no plain email in backend! Read Backend[..] Commentaar: Please contact your admin! Foutrapport: Terug traceren: ERROR: OTRS-CGI-1 Perl: 5.8.5 OS: linux Time: Fri Jan 26 16:06:26 2007 Message: No plain article (article id 8729) in database! Traceback (18031): Module: Kernel::System::Ticket::ArticleStorageDB::ArticlePlain (v1.37) Line: 318 Module: Kernel::Modules::AgentTicketPlain::Run (v1.4) Line: 71 Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 671 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::han dler (v) Line: 48 Module: (eval) (v1.81) Line: 202 Module: ModPerl::RegistryCooker::run (v1.81) Line: 202 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 168 Module: ModPerl::Registry::handler (v1.99) Line: 30 Any ideas? I already submitted this to Bugzilla: http://bugs.otrs.org/ show_bug.cgi?id=1594 Nils Breunese. PGP.sig Description: Dit deel van het bericht is digitaal ondertekend ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] How to use the MOTD
Hi Guys, I have searched a lot, but cant find how to correctly use the Message of the Day. My idea is that it switches automaticly, but the only way i have it working now, is editing the motd.dtl every day. Well is guess thats not the way its supposed to work. Can someone plz help me out? Regards, Mark de Bruijn ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] WebUploadCacheModule
I want to store attachments in FS, I setp up this in Config.pm:
$Self->{WebUploadCacheModule} = 'Kernel::System::Web::UploadCache::FS';
But I cannot find attachment in the FS, where can I find? How can I
change the path of "upload" folder?
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AW: [otrs] more sort/order options for QueueView
Hi, we are also VERY interested in this. There have been some questions in the past regarding sorting but no one ever answered this. I think it is not possible at the moment. Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Petar Kazakov Gesendet: Montag, 22. Januar 2007 16:40 An: 'User questions and discussions about OTRS.org' Betreff: [otrs] more sort/order options for QueueView Hi to all. I'm keeping asking that question from a while, and nobody answer me yet. Did somebody add sort/order options like the one in "Locked Tickets" (index.pl?Action=AgentTicketMailbox) to the "QueueView". I don't find this ridicules, I think it will be a lot helpful. And another thing, how I or my team can be notified that there is an answer from a customer at some ticket? Because right now it is sending email notify, but just to the owner of the ticket. Is there an option, parameter, variable or anything like, when was the last event on some ticket? I think it will be a lot better, if all the tickets in the "QueueView" are arranged/sorted by the last event, not just by "Priority" and then by "Age" like it is done currently. That way you/we will be able to see easily if there is an new answer from a customer. My people are forced to check their mail boxes to see is there a new e-mail and to reassign all their tickets to the next shift, which looks like a harassment to me J. And I don't think that they should be using something else to be able to work with the OTRS. If there someone that already implemented this or have some working solution (workaround) till the OTRS team have this "feature" build in, it will be very nice if you shared it with me J. Be aware that I'm quick in uptake but you have to explain me a lot J Just kidding ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
