[otrs] FAQ.dtl
Hi, Could somebody please send me the FAQ.dtl? I have severely severely messed mine up and it's taking me forever to figure out what I did wrong. Thanking you! -Emily ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] New installation on Unix and Oracle DB
Hi, I have just finished the installation of OTRS on a Unix box running Solaris 9 with a Oracle DB. I attempt to go to /otrs/index.pl and I receive the error below. Software error: Can't locate DBI.pm in @INC (@INC contains: /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/carms-utils/otrs/bin/cgi-bin/../.. /usr/perl5/5.6.1/lib/sun4-solaris-64int /usr/perl5/5.6.1/lib /usr/perl5/site_perl/5.6.1/sun4-solaris-64int /usr/perl5/site_perl/5.6.1 /usr/perl5/site_perl /usr/perl5/vendor_perl/5.6.1/sun4-solaris-64int /usr/perl5/vendor_perl/5.6.1 /usr/perl5/vendor_perl .) at /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 15. BEGIN failed--compilation aborted at /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 15. Compilation failed in require at /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/System/Web/InterfaceAgent.pm line 27. BEGIN failed--compilation aborted at /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/System/Web/InterfaceAgent.pm line 27. Compilation failed in require at /opt/carms-utils/otrs/bin/cgi-bin/index.pl line 41. BEGIN failed--compilation aborted at /opt/carms-utils/otrs/bin/cgi-bin/index.pl line 41. For help, please send mail to the webmaster ([EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ), giving this error message and the time and date of the error. I think this error is because Apache or OTRS is using perl 5.6 and not 5.8 with has the needed modules installed. If that is correct does anyone know how to fix my problem? If not do you know what the real issue is? Thanks for the help. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] french character support lacking in OTRS 2.2.1
Hi List, I just been in contact with OTRS support and it seems to be a reproducible issue. A work around was possible by using the sendmail module instead of SMTP (Admin - interface -sysconfig (search for SMTP). Kind regards, Tom From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom Van den Eynde Sent: donderdag 5 juli 2007 11:47 To: Daniel Garcia; User questions and discussions about OTRS.org Subject: RE: [otrs] french character support lacking in OTRS 2.2.1 Hi Daniel, Thanks. I changed in Config.pm the Default Charset to UTF-1 and also changed it through the admin frontend. The error is gone but it still does not work quite as expected, For example the following sentence: François a mange tout le pâté de Pépé Nuñoz! (this sentence doesn't make sense but is a nice test :) ) Gets displayed correctly in the web frontend but, when mailed to the customer, the customer receives the following: Franois a mange tout le pt de pp nuoz. So the special characters are simply omitted now... Any ideas? (I am subscribed now to the mailing list so an individual reply is not needed now :)) Tom From: Daniel Garcia [mailto:[EMAIL PROTECTED] Sent: donderdag 5 juli 2007 10:42 To: User questions and discussions about OTRS.org Cc: Tom Van den Eynde Subject: Re: [otrs] french character support lacking in OTRS 2.2.1 Hi Tom, Well, I have just installed and I don't know too much about it but your problem sounds as new updates have overwritten your setting of UTF8 so you are currently getting en_US.ISO-8859-1 instead of the french's one. You could perhaps sort out by using the Admin Area (I think to have read something around) or if you have your installation allocated under a user of system you could try to add LANG='the french UF8' in your .bashrc and/or .bash_profile according to correspond. Daniel. On 7/5/07, Tom Van den Eynde [EMAIL PROTECTED] wrote: Hi List, We recently upgraded our OTRS ticketing system to 2.2.1. Since the upgrade it is no longer possible to send out mail with special characters (like ç, é, è, à). The message does get into the database but it is not mailed out. The error we are seeing in OTRS is the following: Software error: Wide character in syswrite at /usr/lib/perl5/5.8.5/Net/Cmd.pm line 436, PRODUCT line 252. Do you have any idea what might cause this? Please include my email address when replying since I am not currently subscribed to the list. Kind regards, Tom -- 'Security is a process, not a product' - Bruce Schneier Tom Van den Eynde Security Consultant C-CURE NV Schalienhoevedreef 20 H B 2800 Mechelen T: +32 15 299 250 F: +32 15 299 251 D: +32 15 299 274 E: [EMAIL PROTECTED] W: http://www.c-cure.be/ For support related questions - Service Desk T: +32 15 299 299 E: [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] default e-mail address
hi all i am just getting used to the otrs system. when i compose from the system the sender's address is [EMAIL PROTECTED]. how can i change this? we are running otrs on windows sbs 2003 thank you Catch the complete World Cup coverage with MSN ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] FAQ module installation
All, I am trying to get the FAQ module to install on our installation of OTRS and am getting the following sequence of errors: Notice: No Such Package FAQ-1.2.4! Error: ERROR: duplicate key violates unique constraint groups_name_key Notice: Group: 'faq_admin' ID: '10' created successfully (1)! Error: ERROR: relation faq_category_group already exists this is on OTRS 2.2.0 rc1 . Previously we had installed FAQ 1.2.2 but found it not to be working - this is why we tried the upgrade. I am certian that there will be responses that center around the use of the rc1 release instead of the final release - we know that there could be some issues, but we had to use the rc1 release as the production version because of vacations/leave within the group. We do plan to move to 2.2.0 final soon, but we cannot at this time. Thanks, -Jason -- Jason Hill [EMAIL PROTECTED] ISU Veterinary Teaching Hospital Ames, IA 50011 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] default e-mail address
You can insert one or more system email addresses in Admin - Email Addresses Then you can link email addresses to queues in Admin - Queue Gabriele - Original Message - From: pri pri To: otrs@otrs.org Sent: Friday, July 06, 2007 5:46 PM Subject: [otrs] default e-mail address hi all i am just getting used to the otrs system. when i compose from the system the sender's address is [EMAIL PROTECTED] how can i change this? we are running otrs on windows sbs 2003 thank you -- Catch the complete World Cup coverage with MSN -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Send customer notifications only to mapped customers
I'm trying to enable this feature, but with no luck. I've changed this setting to YES in SysConfig::Core::Ticket CustomerNotifyJustToRealCustomer: Send customer notifications just to mapped customer. Normally if no customer is mapped, the latest customer sender gets the notification. No Sì (Default: No) But nothing happens, the system keeps sending emails to every address it receives messages from. Is this a bug? (I've given a quick look to bugzilla but couldn't find nothing related) -- Gabriele D'Andrea Tel. +39 085 9431161 . Fax +39 085 9431162 . [EMAIL PROTECTED] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ECOH MEDIA S.r.l. Via Milano 32, 21019 Somma Lombardo (VA) . Via F. Fellini 2, 65010 Spoltore (PE) . Italy . www.ecohmedia.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Le informazioni contenute in questo messaggio di posta elettronica sono riservate e confidenziali e ne è vietata la diffusione in qualunque modo eseguita. Qualora Lei non fosse la persona a cui il presente messaggio è destinato, La invitiamo ad eliminarlo e a non leggerlo, dandocene gentilmente comunicazione. The information contained in this e-mail and any attachments are confidential and may also privileged. If you are not the named recipient, please notify the sender immediately and do not disclose___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] default e-mail address
Hello, I think there are two places to change this. I'm not sure which is truly correct. The first one is in the admin area. Click on the Users link and change the [EMAIL PROTECTED] email address. The second place is in Admin again under the System heading, if you click on the Email Address link. Then change the OTRS System email address. One of those two will change it. I think the second one will do it but I am not positive. Hope that helps. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of pri pri Sent: July 6, 2007 11:45 AM To: otrs@otrs.org Subject: [otrs] default e-mail address hi all i am just getting used to the otrs system. when i compose from the system the sender's address is [EMAIL PROTECTED] how can i change this? we are running otrs on windows sbs 2003 thank you Catch the complete World Cup coverage with MSN http://g.msn.com/8HMAENIN/2743??PS=47575 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] default e-mail address
- Original Message - From: Dan King To: User questions and discussions about OTRS.org Sent: Friday, July 06, 2007 5:58 PM Subject: RE: [otrs] default e-mail address Hello, I think there are two places to change this. I'm not sure which is truly correct. The first one is in the admin area. Click on the Users link and change the [EMAIL PROTECTED] email address. That's the mail address of the user [EMAIL PROTECTED], which is the root user of the system, so it's not related to system email address The second place is in Admin again under the System heading, if you click on the Email Address link. Then change the OTRS System email address. One of those two will change it. I think the second one will do it but I am not positive. That's it! Hope that helps. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. -- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of pri pri Sent: July 6, 2007 11:45 AM To: otrs@otrs.org Subject: [otrs] default e-mail address hi all i am just getting used to the otrs system. when i compose from the system the sender's address is [EMAIL PROTECTED] how can i change this? we are running otrs on windows sbs 2003 thank you -- Catch the complete World Cup coverage with MSN -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] default e-mail address
Hello Pri Pri. This list is open for your questions and as you can see, people are willing to help. Since you are new with OTRS though, may I suggest reading the OTRS documentation first. At http://doc.otrs.org you can find a list of admin manuals for all recent OTRS versions. Just select the one for the version you have installed (choose 'en' for english). These documents guide you through installing and configuring the OTRS system and will certainly make your life easier. If you still have questions afterwards, please feel free to post them here. Kind Regards Stefan Bedorf pri pri schrieb: hi all i am just getting used to the otrs system. when i compose from the system the sender's address is [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]. how can i change this? we are running otrs on windows sbs 2003 thank you Catch the complete World Cup coverage with MSN http://g.msn.com/8HMAENIN/2743??PS=47575 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] URL redirect problems
I'm having problems redirecting URLS in OTRS. when i type in support.example.com (which i have DNS set up for) i just get the default IT works!. I want to make the agent login page(support.example.com/otrs/index.pl) displayed when i type in support.example.com. Anyone know what i have to change in order to do this? _ Local listings, incredible imagery, and driving directions - all in one place! http://maps.live.com/?wip=69FORM=MGAC01 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Linking to 64 bit oracle driver
Software error: install_driver(Oracle) failed: Can't load '/usr/local/lib/perl5/site_perl/5.8.8/sun4-solaris/auto/DBD/Oracle/Oracle.so' for module DBD::Oracle: ld.so.1: /usr/local/bin/perl: fatal: /u01/app/oracle/product/10.1.0/db_3/lib/libclntsh.so.10.1: wrong ELF class: ELFCLASS64 at /usr/local/lib/perl5/5.8.8/sun4-solaris/DynaLoader.pm line 230, PRODUCT line 4. at (eval 25) line 3 Compilation failed in require at (eval 25) line 3, PRODUCT line 4. Perhaps a required shared library or dll isn't installed where expected at /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 195 I am having an issue when linking to the oracle driver. OTRS or perl is trying to link to the 64 bit code file libclntsh.so.10.1 in directory /u01/app/oracle/product/10.1.0/db_3/lib/ but I need it to link to the 32 bit code located in /u01/app/oracle/product/10.1.0/db_3/lib32 to work correctly. Does anyone know a fix for this? Thanks for the help. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] No connection to syslog available
Hi all, I am receiving the error below, does anyone know what is wrong? Software error: no connection to syslog available - /dev/conslog is not a socket at ../..//Kernel/System/Log/SysLog.pm line 64 Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
AW: [otrs-de] Installation ITSM:Beeinträchtigu ngen?
Gerade zum testen würde ich auch ein frisches OTRS mit ITSM installieren, dauert ja nur ein paar Minuten. Problem beim testen ist schließlich immer das man die Items nicht mehr löschen sondern nur auf ungültig setzen kann. Mit freundlichen Grüßen Stefan Schönherr (OTRS 2.2.1 ITSM 1.0.1 auf CentOS5) -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Auftrag von [EMAIL PROTECTED] Gesendet: Donnerstag, 5. Juli 2007 09:02 An: otrs-de@otrs.org Betreff: [otrs-de] Installation ITSM:Beeinträchtigungen? Liebe OTRS-Experten, ich betreue ein produktives OTRS-2.2.1-System. Mittelfristig soll auch das ITSM-Modul angeflanscht werden. Meine Frage ist nun: Kann ich ITSM auf das produktive OTRS 2.2-System installieren, ohne dass dies irritierende Änderungen für den laufenden Betrieb hat? Ich habe mir vorgestellt, dass ich mittels Test-Queues und Test-Kunden ein wenig mit ITSM experimentieren kann, aber wenn mir die Kollegen aufs Dach steigen weil sie nichts mehr wiederfinden ist das natürlich sub-optimal. Freundliche Grüße Sven Ehret (OTRS 2.2.1 auf Ubuntu Feisty) This mail has originated outside your organization, either from an external partner or the Global Internet. Keep this in mind if you answer this message. This e-mail is intended only for the above addressee. It may contain privileged information. If you are not the addressee you must not copy, distribute, disclose or use any of the information in it. If you have received it in error please delete it and immediately notify the sender. Security Notice: all e-mail, sent to or from this address, may be accessed by someone other than the recipient, for system management and security reasons. This access is controlled under Regulation of security reasons. This access is controlled under Regulation of Investigatory Powers Act 2000, Lawful Business Practises. ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: AW: AW: [otrs-de] Multi Instance Setup
Am Dienstag, 26. Juni 2007 15:35:52 schrieb Elias Probst: Werde mal auf Basis deiner Experimente es nochmal auf Gentoo testen. Wenn es funktionieren sollte, werd ich im OTRS Wiki den Artikel dementsprechend aktualisieren/anpassen. Danke für deine Mühen. Gruß, Elias Am Dienstag, 26. Juni 2007 15:07:19 schrieb it-news (Josef Lahmer): hallo elias, hab jetzt etwas damit experimentiert - bei mir hat es so funktioniert: . Hatte leider auch auf diesem Weg kein Glück, hab jetzt nen Bugreport aufgemacht und hoffe, dass sich einer der Entwickler bald dem Problem annimmt und dieses endgültig aus der Welt schafft. http://bugs.otrs.org/show_bug.cgi?id=2037 Gruß, Elias -- A really nice number: 09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0 signature.asc Description: This is a digitally signed message part. ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] Button Neuer Artikel in FAQ als einziges in Englisch, warum?
Hallo Liste, eine Sache ist mir noch aufgefallen, mein komplettes System ist auf Deutsch gestellt. Aber unter dem Zusatzpaket FAQ ist als einziger Button New Article in Englisch, der Rest ist Deutsch. Wo kann ich diesen Bug selber beheben? Ich vermute ja, dass ich nur irgendwo in der Konfig New Article durch Neuer Artikel ersetzen muss oder? Mit freundlichen Grüßen / Best Regards Tim Böhmert ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
AW: [otrs-de] Wer kann mir OTRS mit bestehender DB verknüpfen?
Warum fragst du nicht einfach die Firma die OTRS entwickelt hat und dafür Support leisten und Anpassungen für die Kunden vornimmt? www.otrs.com Von: [EMAIL PROTECTED] im Auftrag von Tobias S. Gesendet: Fr 06.07.2007 19:16 An: otrs-de@otrs.org Betreff: [otrs-de] Wer kann mir OTRS mit bestehender DB verknüpfen? Hallo, und zwar habe ich ein größeres Projekt am Laufen und würde für den Kundensupport gerne OTRS einsetzen. Installiert ist OTRS bereits und es läuft soweit. Nun, das Projekt läuft über ein Script mit DB. Unsere Kunden sind natürlich auch alle in einer Tabelle in der DB gespeichert. Ich suche nun jemanden, der sich mit OTRS auskennt und mir das krgendwie so programmieren kann, des OTRS und die bestehenden Kundendaten zusammenarbeiten können. Ich weiss, dass das jetzt alles sehr waage und nur sehr knapp beschrieben ist, aber erstmal so grundsätzlich gesehen ;)https://mail.fachin-computer.de/exchange/m.veith/Entw%C3%BCrfe/AW:%20%5Botrs-de%5D%20Wer%20kann%20mir%20OTRS%20mit%20bestehender%20DB%20verkn%C3%BCpfen_x003F_.EML/1_multipart/icon_wink.gif Versteht ihr das überhaupt, ist das machbar und was kostet sowas in etwa ? :)https://mail.fachin-computer.de/exchange/m.veith/Entw%C3%BCrfe/AW:%20%5Botrs-de%5D%20Wer%20kann%20mir%20OTRS%20mit%20bestehender%20DB%20verkn%C3%BCpfen_x003F_.EML/1_multipart/icon_smile.gif Liebe Grüße Tobias winmail.dat___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
