date:20080410

[otrs] LDAP Authentication

2008-04-10 Thread Ammad Shah



dear otrs users,


i am unable to authenticate using Microsoft LDAP 2003 server. can any one
send  me running orts  config.pm. i just want to authenticate local domain
users (in different OU e.g  dev,marketing,admin) able to login to otrs.

thanks.
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[otrs] OTRS backup failure question...

2008-04-10 Thread Craig Meirick

I am trying to get our OTRS system backed up using the instructions provided in 
the 
manual using the backup.pl script. 

Here is what I am getting when this is ran:

nagios:/opt/otrs/scripts # ./backup.pl -d /backup/
Backup /backup//2008-04-10_11-56/Config.tar.gz ... done
Backup /backup//2008-04-10_11-56/Application.tar.gz ... done
Dump MySQL rdbms ... mysqldump: Got error: 1045: Access denied for user 
'otrs'@'localhost' (using password: YES) when trying to connect
failed
Compress SQL-file... done
nagios:/opt/otrs/scripts # 

How can I fix this?

Thank you,

>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>
Craig Meirick, Help Desk/PC Support
Northeast Iowa Community College -- http://www.nicc.edu
<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<
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Re: [otrs] Upgrading from 2.1.4 to 2.2.6 seems to havebroken charencoding

2008-04-10 Thread Serge ALGAROTTI


Hi,


The problems persisted on 2.2.6 though. (2.2.6 has read access to 

 > the live system DB, but can't write to it).
If 2.2.6 won't be able to read any standard answers, old tickets 

 > or any other information (this includes usernames) from our

usage via 2.1.4, this proves problematic.


I have the same problem like you. I have try a upgrade from 2.1.8 to 
2.2.6 on a backup machine.



I found the solution:

I have the problem with a dump of the mysql database when it's done with 
phpMyadmin.


I have no problem when the dump is done with mysqldump


Serge
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Re: [otrs] LDAP connection issue!

2008-04-10 Thread Snehal Desai

We hit another snag. Our Apache crashed and won't restart. We restarted the 
server and trying other things right now. So, will let you know when everything 
is back up and running and I try your command.
Thanks.

- Original Message 
From: Nelson Pereira <[EMAIL PROTECTED]>
To: User questions and discussions about OTRS.org 
Sent: Thursday, April 10, 2008 7:54:41 AM
Subject: RE: [otrs] LDAP connection issue!

Hi Snehal,

Did you try the command I suggested?
That would be the first step in order to find out if you can or not
connect with the LDAPSEARCH command line.

Please provide the output of that command setup with your specific
settings to connect.

Regards,

Nelson Pereira

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Klaus Bruno
Sent: Thursday, April 10, 2008 8:39 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] LDAP connection issue!

Hi Snehal Desai

can you please give us a little bit more informations about the things
you try and the results. it is quite hard to give you some qualified
advice if yor answer is simple "no, it did not work..."

Do you tried the tipps I gave you on april 9th (attached email)? What
was the output?

regards,
Bruce

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Snehal Desai
Sent: Thursday, April 10, 2008 2:07 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] LDAP connection issue!

No, it did not work. Thanks though.

- Original Message 
From: Gonzalo Servat <[EMAIL PROTECTED]>
To: User questions and discussions about OTRS.org 
Sent: Tuesday, April 8, 2008 3:53:15 PM
Subject: Re: [otrs] LDAP connection issue!

On Tue, Apr 8, 2008 at 4:32 PM, Snehal Desai <[EMAIL PROTECTED]>
wrote:

All seem to connect.

Not sure if this will work, but instead of just the hostname, try:
ldap://.blank.com   (or ldaps://.blank.com depending on your
setup)

- Gonzalo

-Inline Attachment Follows-

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Re: [otrs] [Fwd: Cron <[EMAIL PROTECTED]> $HOME/bin/PostMasterPOP3.pl >> /dev/null]

2008-04-10 Thread Nils Breunese (Lemonbit)


Milan Koudelka - Internet Mall wrote:

I don't understandt this e-mails from otrs system. It's send it  
almost every five minutes, but sometimes it's quite. I don't know why.

Can you help me ?

Message: StateType 'open' not found!


It looks like you changed some StateTypes. OTRS needs a StateType  
called 'open', but apparently this is not in your database.


Nils Breunese.
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[otrs] [Fwd: Cron <[EMAIL PROTECTED]> $HOME/bin/PostMasterPOP3.pl >> /dev/null]

2008-04-10 Thread Milan Koudelka - Internet Mall


Hi all,
I don't understandt this e-mails from otrs system. It's send it almost 
every five minutes, but sometimes it's quite. I don't know why.

Can you help me ?

Thank you.
Milan Koudelka
[EMAIL PROTECTED]

 Původní zpráva 
Předmět:Cron $HOME/bin/PostMasterPOP3.pl >> /dev/null
Datum:  Thu, 10 Apr 2008 12:50:03 +0200
Od: [EMAIL PROTECTED] (Cron Daemon)
Komu:   [EMAIL PROTECTED]



ERROR: OTRS-PM3-10 Perl: 5.8.5 OS: linux Time: Thu Apr 10 12:50:03 2008

Message: StateType 'open' not found!

Traceback (26500): 
  Module: Kernel::System::State::StateGet (v1.20) Line: 206

  Module: Kernel::System::Ticket::StateSet (v1.275.2.15) Line: 4163
  Module: Kernel::System::PostMaster::FollowUp::Run (v1.54) Line: 109
  Module: Kernel::System::PostMaster::Run (v1.65) Line: 292
  Module: main::FetchMail (v1.25) Line: 206
  Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.25) Line: 125

ERROR: OTRS-PM3-10 Perl: 5.8.5 OS: linux Time: Thu Apr 10 12:50:03 2008

Message: Need StateID or State!

Traceback (26500): 
  Module: Kernel::System::Ticket::StateSet (v1.275.2.15) Line: 4171

  Module: Kernel::System::PostMaster::FollowUp::Run (v1.54) Line: 109
  Module: Kernel::System::PostMaster::Run (v1.65) Line: 292
  Module: main::FetchMail (v1.25) Line: 206
  Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.25) Line: 125



--
Milan Koudelka
Linux & Network Administrator
Internet Mall, a.s.

Internet Mall - obchody, které si oblíbíte.
http://www.MALL.cz


--
Privitejte jaro se stylovym mp3 prehravacem Apple iPod Nano za skvelou cenu. 
Jednoduse se ovlada, skvele hraje a jeste lepe vypada. Vyberte si jedno ze 
ctyrech barevnych provedeni a rozehrajte to: http://www.mp3store.cz/ipod/
--
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[otrs] LDAP Authentication

2008-04-10 Thread Ammad Shah




I am getting errors in /var/log/messages .




Apr 10 18:14:26 gateway OTRS-CGI-10[16713]:
[Notice][Kernel::System::Auth::DB::Auth] User: mammad doesn't exist or is
invalid!!! (REMOTE_ADDR: 127.0.0.1)

Why its looking for local, while i configured it to LDAP authenticaiton.

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Re: [otrs] Upgrading from 2.1.4 to 2.2.6 seems to havebroken charencoding

2008-04-10 Thread Serge ALGAROTTI


Hi,

Serge ALGAROTTI a écrit :

Hi,

Ali, Mustaqil M a écrit :

The problems persisted on 2.2.6 though. (2.2.6 has read access to 

 > the live system DB, but can't write to it).
If 2.2.6 won't be able to read any standard answers, old tickets 

 > or any other information (this includes usernames) from our

usage via 2.1.4, this proves problematic.


I have the same problem like you. I have try a upgrade from 2.1.8 to 
2.2.6 on a backup machine.



I think , i have found the problem


in the mysql database in v 2.1.8, we have in the a_content_type:

  text/plain, charset=iso-8859-15

in the mysql database in v 2.2.6, we have in the a_content_type:

  text/plain; charset=utf-8

How  can convert the old databse in the new type ?


Serge
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RE: [otrs] LDAP connection issue!

2008-04-10 Thread Nelson Pereira

Hi Snehal,

Did you try the command I suggested?
That would be the first step in order to find out if you can or not
connect with the LDAPSEARCH command line.

Please provide the output of that command setup with your specific
settings to connect.

Regards,
 
Nelson Pereira

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Klaus Bruno
Sent: Thursday, April 10, 2008 8:39 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] LDAP connection issue!

Hi Snehal Desai

can you please give us a little bit more informations about the things
you try and the results. it is quite hard to give you some qualified
advice if yor answer is simple "no, it did not work..."

Do you tried the tipps I gave you on april 9th (attached email)? What
was the output?

regards,
Bruce

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Snehal Desai
Sent: Thursday, April 10, 2008 2:07 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] LDAP connection issue!

No, it did not work. Thanks though.



- Original Message 
From: Gonzalo Servat <[EMAIL PROTECTED]>
To: User questions and discussions about OTRS.org 
Sent: Tuesday, April 8, 2008 3:53:15 PM
Subject: Re: [otrs] LDAP connection issue!

On Tue, Apr 8, 2008 at 4:32 PM, Snehal Desai <[EMAIL PROTECTED]>
wrote:

All seem to connect.

Not sure if this will work, but instead of just the hostname, try:
ldap://.blank.com   (or ldaps://.blank.com depending on your
setup)

- Gonzalo


-Inline Attachment Follows-

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RE: [otrs] LDAP connection issue!

2008-04-10 Thread Klaus Bruno

Hi Snehal Desai

can you please give us a little bit more informations about the things
you try and the results. it is quite hard to give you some qualified
advice if yor answer is simple "no, it did not work..."

Do you tried the tipps I gave you on april 9th (attached email)? What
was the output?

regards,
Bruce

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Snehal Desai
Sent: Thursday, April 10, 2008 2:07 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] LDAP connection issue!

No, it did not work. Thanks though.



- Original Message 
From: Gonzalo Servat <[EMAIL PROTECTED]>
To: User questions and discussions about OTRS.org 
Sent: Tuesday, April 8, 2008 3:53:15 PM
Subject: Re: [otrs] LDAP connection issue!

On Tue, Apr 8, 2008 at 4:32 PM, Snehal Desai <[EMAIL PROTECTED]>
wrote:

All seem to connect.

Not sure if this will work, but instead of just the hostname, try:
ldap://.blank.com   (or ldaps://.blank.com depending on your
setup)

- Gonzalo


-Inline Attachment Follows-

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--- Begin Message ---
Hi Snehal Desai

what was the results? can you post the resonses from the ping /
nslookup?

Try with an ldap-browser tool (e.g. softerra ldap browser 2.6 (freeware)
or ldap admin http://ldapadmin.sourceforge.net/index.html )
to connect and browse your ldap directory to ensure, your settings are
correct.

do you have another database connection sessings configured (e.g. for
agent login)
If you work with more than one connection (that if when you use the
"internal" otrs database and something else like the ldap directory) you
have to enumerate each connection definition.

example:

-root authentication with otrs-db (mysql) [definition with suffix 1]
-agent authentication with active directory (ldap) [definition with
suffix 2]
-customer authentication with external-db (mysql) [definition with
suffix 3]

---snip---



#
# Authentification for Agents via internal DB (otrs) [suffix 1]
#

$Self->{'AuthModule1'} = 'Kernel::System::Auth::DB';
$Self->{'AuthModule::DB::CryptType1'} = 'md5';




#
# Authentification for Agents via AD / LDAP [suffix 2]
#

$Self->{'AuthModule2'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host2'} = 'dc01.infotrust.ch';
$Self->{'AuthModule::LDAP::BaseDN2'} =
'ou=InfoTrust,dc=infotrust,dc=ch';
$Self->{'AuthModule::LDAP::UID2'} = 'sAMAccountName';

#
# check if user is member of specified group
#

$Self->{'AuthModule::LDAP::GroupDN2'} = 'cn=TEAM,ou=Security
Groups,ou=InfoTrust,dc=infotrust,dc=ch';
$Self->{'AuthModule::LDAP::AccessAttr2'} = 'member';
$Self->{'AuthModule::LDAP::UserAttr2'} = 'DN';

#
# define ldap bind user for accessing directory
#

$Self->{'AuthModule::LDAP::SearchUserDN2'} = 'otrsldapbind';
$Self->{'AuthModule::LDAP::SearchUserPw2'} = 'secretpass';

#
# synch LDAP user to internal DB
#

$Self->{UserSyncLDAPMap2} = {
UserFirstname => 'givenName',
UserLastname => 'sn',
UserEmail => 'mail',
};

#
# UserTable
#

$Self->{DatabaseUserTable2} = 'system_user';
$Self->{DatabaseUserTableUserID2} = 'id';
$Self->{DatabaseUserTableUserPW2} = 'pw';
$Self->{DatabaseUserTableUser2} = 'login';
$Self->{'AuthModule::LDAP::Die2'} = 1;



#
# Authentification for Customer via DB (mysql) [suffix 3]
#

$Self->{'Customer::AuthModule3'} = 'Kernel::System::CustomerAuth::DB';
$Self->{'Customer::AuthModule::DB::CryptType3'} = 'md5';
$Self->{'Customer::AuthModule::DB::Table3'} = 'view_otrs_customer_user';
$Self->{'Customer::AuthModule::DB::CustomerKey3'} = 'p_l_userid';
$Self->{'Customer::AuthModule::DB::CustomerPassword3'} = 'p_l_password';
$Self->{'Customer::AuthModule::DB::Type3'} = 'mysql';
$Self->{'Customer::AuthModule::DB::DSN3'} =
'DBI:mysql:database=tim;host=tim-db.infotrust.ch';
$Self->{'Customer::AuthModule::DB::User3'} = 'db_user';
$Self->{'Customer::AuthModule::DB::Password3'} = '{crypt-db_pass}';

$Self->{CustomerUser3} = {
Name => 'TIM',
Module => 'Kernel::System::CustomerUser::DB',
Params =>   {
DSN =>
'DBI:mysql:database=tim;host=tim-db.infotrust.ch',
User => 'db_user',
Password => '{crypt-db_pass}',
Table => 'view_otrs_customer_user',
},

CustomerKey => 'p_l_userid',
CustomerID => 'company_number',
CustomerUserListFields => ['p_l_userid', 'person_firstname',
'person_lastname', 'company_number', 'email_address'],
CustomerUse

[otrs] User stats

2008-04-10 Thread Arnold Ligtvoet

Hi,

I'm trying to work out a query that will output the agent activity for a
period. I've come up with this query:
SELECT DISTINCT ticket.id, ticket.tn, count(ticket.id) as
NO,system_user.first_name, system_user.last_name, ticket_state.name FROM
ticket
JOIN ticket_state ON ticket_state.id=ticket_state_id
JOIN system_user ON system_user.id=user_id
WHERE ticket.create_time LIKE '%2008-04%' AND ticket_state_id > 1 AND
ticket.change_by = ticket.user_id
GROUP BY user_id,ticket_state.name;

When I set it to create_time in the WHERE clause, the numbers look like
they are possible, however I'm seeing only tickets that were started in
the period that the query runs for and I'd like to see final ticket
states. I've tried changing create_time to change_time however this
gives me unusual high numbers of tickets.

Arnold.
BTW: is everybody getting reposts from the mailing list? I see my own
posts come back and back?
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RE: [otrs] Removing the language option from the login pages

2008-04-10 Thread Arnold Ligtvoet

> Can anyone tell me how to remove the language option from both the
> login.pl and customer.pl pages?

I presume you are using the standard template? If so go into:
\Kernel\Output\HTML\Standard

In CustomerLogin.pl remove:

  



  
$Text{"Language"}
  
  

  

  $Text{"Language"}:
  $Data{"Language"}

  
  

  

  



In Login.dtl remove:
# --
# language
# --

  



  
$Text{"Language"}
  
  

  

  $Text{"Language"}:
  $Data{"Language"}

  
  

  

  



Done...
Arnold.
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Re: [otrs] LDAP connection issue!

2008-04-10 Thread Snehal Desai

No, it did not work. Thanks though.

- Original Message 
From: Gonzalo Servat <[EMAIL PROTECTED]>
To: User questions and discussions about OTRS.org 
Sent: Tuesday, April 8, 2008 3:53:15 PM
Subject: Re: [otrs] LDAP connection issue!

On Tue, Apr 8, 2008 at 4:32 PM, Snehal Desai <[EMAIL PROTECTED]> wrote:

All seem to connect.

Not sure if this will work, but instead of just the hostname, try:
ldap://.blank.com   (or ldaps://.blank.com depending on your setup)

- Gonzalo

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[otrs] (no subject)

2008-04-10 Thread Tony Canale



Email filters are not working; 

I have OTRS in windows using SMTP which works fine. We can
email each other using OTRS.

But when I set Postmaster filters,... they don
them in postmaster filter set up as



 
Match Header1: TO --- 
Value:[EMAIL PROTECTED]

Set Header1: X-OTRS-Queue --- Value: Phone (phone is
one of my queues)

 

 The emails address itself works fine, but they
are not going to the filter queue that I have set up. Any emails that are coming
in to [EMAIL PROTECTED]
are not going to the phone queue.

Do I need
a pop or IMAP for this? Like I said it
receive email from it. Can you please help? Thanks,

-Tony

 

 


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RE: [otrs] Removing the language option from the login pages

2008-04-10 Thread Arnold Ligtvoet


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[otrs] Re: otrs Digest, Vol 56, Issue 57

2008-04-10 Thread ammad shah

errors in apache error_log  contains

[Tue Mar 25 09:10:13 2008] [error] [client 10.10.10.15]Module:
Kernel::System::CustomerUser::new (v1.32) Line: 86, referer:
http://gateway/otrs/index.pl
[Tue Mar 25 09:10:13 2008] [error] [client 10.10.10.15]Module:
Kernel::System::Ticket::new (v1.275.2.8) Line: 133, referer:
http://gateway/otrs/index.pl
[Tue Mar 25 09:10:13 2008] [error] [client 10.10.10.15]Module:
Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 165, referer:
http://gateway/otrs/index.pl

where as users are unable to login to otrs.



On Tue, Mar 25, 2008 at 8:04 PM, <[EMAIL PROTECTED]> wrote:

> Send otrs mailing list submissions to
>otrs@otrs.org
>
> To subscribe or unsubscribe via the World Wide Web, visit
>http://lists.otrs.org/cgi-bin/listinfo/otrs
> or, via email, send a message with subject or body 'help' to
>[EMAIL PROTECTED]
>
> You can reach the person managing the list at
>[EMAIL PROTECTED]
>
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of otrs digest..."
>
>
> Today's Topics:
>
>   1. Re:  LDAP Authentication of Agents (Ezra Taylor)
>   2.  Theme created are not working (Stephen Chao)
>   3. RE:  Removing the language option from the login pages
>  (Clary, Steve)
>
>
> --
>
> Message: 1
> Date: Tue, 25 Mar 2008 10:14:14 -0400
> From: "Ezra Taylor" <[EMAIL PROTECTED]>
> Subject: Re: [otrs] LDAP Authentication of Agents
> To: "User questions and discussions about OTRS.org" 
> Message-ID:
><[EMAIL PROTECTED]>
> Content-Type: text/plain; charset="iso-8859-1"
>
> What errors are you getting?  Post the complete errors to your email.
>  Also,
> make sure you have ldap working correctly before you use it to authorize
> and
> authenticate users.
>
> On Tue, Mar 25, 2008 at 9:31 AM, ammad shah <[EMAIL PROTECTED]> wrote:
>
> > * i  did alot of configuratios foudn on internet, but getting erros on
> > httpd error log my Config.pm  is*
> >
> >  $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
> >   $Self->{'AuthModule::LDAP::Host'} = 'cc-pdc.test.local';
> >   $Self->{'AuthModule::LDAP::BaseDN'} = 'ou=test, dc=test, dc=local';
> >   $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
> >
> >   $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=otrs ldap, cn=Users,
> > dc=test, dc=local';
> >   $Self->{'AuthModule::LDAP::SearchUserPw'} = '0tr$2008';
> >
> >
> >   # This is an test configuration for an LDAP auth. backend.
> >   # (take care that Net::LDAP is installed!)
> >   $Self->{'Customer::AuthModule'} =
> 'Kernel::System::CustomerAuth::LDAP';
> >   $Self->{'Customer::AuthModule::LDAP::Host'} = 'cc-pdc.test.local';
> >   $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=Users, dc=test,
> > dc=local';
> >   $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
> >
> >   # The following is valid but would only be necessary if the
> >   # anonymous user do NOT have permission to read from the LDAP tree
> >   $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=otrs ldap,
> > ou=Users, dc=test, dc=local';
> >   $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '0tr$2008';
> >
> >   # CustomerUser
> >   # (customer user database backend and settings)
> > $Self->{CustomerUser} = {
> > Name => 'Datenbank',
> > Module => 'Kernel::System::CustomerUser::DB',
> > Params => { Table => 'customer_user',
> > # to use an external database
> > #   DSN => 'DBI:odbc:yourdsn',
> > #   DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
> > #   User => '', Password => '',
> > },
> > # customer uniq id
> > CustomerKey => 'login',
> > CustomerID => 'customer_id',
> > CustomerValid => 'valid_id',
> > CustomerUserListFields => ['first_name', 'last_name', 'email'],
> > #   CustomerUserListFields => ['login', 'first_name', 'last_name',
> > 'customer_id', 'email'],
> > CustomerUserSearchFields => ['login', 'last_name',
> 'customer_id'],
> > CustomerUserSearchPrefix => '',
> > CustomerUserSearchSuffix => '*',
> > CustomerUserSearchListLimit => 250,
> > CustomerUserPostMasterSearchFields => ['email'],
> > CustomerUserNameFields => ['salutation', 'first_name',
> > 'last_name'],
> > #   ReadOnly => 1,
> > Map => [
> > # note: Login, Email and CustomerID needed!
> > # var, frontend, storage, shown, required, storage-type,
> > http-link
> > [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var'
> ],
> > [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var' ],
> > [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var' ],
> > [ 'UserLogin', 'Login', 'login', 1, 1, 'var' ],
> > [ 'UserPassword', 'Password', 'pw', 0, 1, 'var' ],
> > [ 'Us

[otrs] Re: otrs Digest, Vol 56, Issue 57

2008-04-10 Thread ammad shah

errors in apache error_log  contains

[Tue Mar 25 09:10:13 2008] [error] [client 10.10.10.15]Module:
Kernel::System::CustomerUser::new (v1.32) Line: 86, referer:
http://gateway/otrs/index.pl
[Tue Mar 25 09:10:13 2008] [error] [client 10.10.10.15]Module:
Kernel::System::Ticket::new (v1.275.2.8) Line: 133, referer:
http://gateway/otrs/index.pl
[Tue Mar 25 09:10:13 2008] [error] [client 10.10.10.15]Module:
Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 165, referer:
http://gateway/otrs/index.pl

where as users are unable to login to otrs.



On Tue, Mar 25, 2008 at 8:04 PM, <[EMAIL PROTECTED]> wrote:

> Send otrs mailing list submissions to
>otrs@otrs.org
>
> To subscribe or unsubscribe via the World Wide Web, visit
>http://lists.otrs.org/cgi-bin/listinfo/otrs
> or, via email, send a message with subject or body 'help' to
>[EMAIL PROTECTED]
>
> You can reach the person managing the list at
>[EMAIL PROTECTED]
>
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of otrs digest..."
>
>
> Today's Topics:
>
>   1. Re:  LDAP Authentication of Agents (Ezra Taylor)
>   2.  Theme created are not working (Stephen Chao)
>   3. RE:  Removing the language option from the login pages
>  (Clary, Steve)
>
>
> --
>
> Message: 1
> Date: Tue, 25 Mar 2008 10:14:14 -0400
> From: "Ezra Taylor" <[EMAIL PROTECTED]>
> Subject: Re: [otrs] LDAP Authentication of Agents
> To: "User questions and discussions about OTRS.org" 
> Message-ID:
><[EMAIL PROTECTED]>
> Content-Type: text/plain; charset="iso-8859-1"
>
> What errors are you getting?  Post the complete errors to your email.
>  Also,
> make sure you have ldap working correctly before you use it to authorize
> and
> authenticate users.
>
> On Tue, Mar 25, 2008 at 9:31 AM, ammad shah <[EMAIL PROTECTED]> wrote:
>
> > * i  did alot of configuratios foudn on internet, but getting erros on
> > httpd error log my Config.pm  is*
> >
> >  $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
> >   $Self->{'AuthModule::LDAP::Host'} = 'cc-pdc.test.local';
> >   $Self->{'AuthModule::LDAP::BaseDN'} = 'ou=test, dc=test, dc=local';
> >   $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
> >
> >   $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=otrs ldap, cn=Users,
> > dc=test, dc=local';
> >   $Self->{'AuthModule::LDAP::SearchUserPw'} = '0tr$2008';
> >
> >
> >   # This is an test configuration for an LDAP auth. backend.
> >   # (take care that Net::LDAP is installed!)
> >   $Self->{'Customer::AuthModule'} =
> 'Kernel::System::CustomerAuth::LDAP';
> >   $Self->{'Customer::AuthModule::LDAP::Host'} = 'cc-pdc.test.local';
> >   $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=Users, dc=test,
> > dc=local';
> >   $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
> >
> >   # The following is valid but would only be necessary if the
> >   # anonymous user do NOT have permission to read from the LDAP tree
> >   $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=otrs ldap,
> > ou=Users, dc=test, dc=local';
> >   $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '0tr$2008';
> >
> >   # CustomerUser
> >   # (customer user database backend and settings)
> > $Self->{CustomerUser} = {
> > Name => 'Datenbank',
> > Module => 'Kernel::System::CustomerUser::DB',
> > Params => { Table => 'customer_user',
> > # to use an external database
> > #   DSN => 'DBI:odbc:yourdsn',
> > #   DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
> > #   User => '', Password => '',
> > },
> > # customer uniq id
> > CustomerKey => 'login',
> > CustomerID => 'customer_id',
> > CustomerValid => 'valid_id',
> > CustomerUserListFields => ['first_name', 'last_name', 'email'],
> > #   CustomerUserListFields => ['login', 'first_name', 'last_name',
> > 'customer_id', 'email'],
> > CustomerUserSearchFields => ['login', 'last_name',
> 'customer_id'],
> > CustomerUserSearchPrefix => '',
> > CustomerUserSearchSuffix => '*',
> > CustomerUserSearchListLimit => 250,
> > CustomerUserPostMasterSearchFields => ['email'],
> > CustomerUserNameFields => ['salutation', 'first_name',
> > 'last_name'],
> > #   ReadOnly => 1,
> > Map => [
> > # note: Login, Email and CustomerID needed!
> > # var, frontend, storage, shown, required, storage-type,
> > http-link
> > [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var'
> ],
> > [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var' ],
> > [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var' ],
> > [ 'UserLogin', 'Login', 'login', 1, 1, 'var' ],
> > [ 'UserPassword', 'Password', 'pw', 0, 1, 'var' ],
> > [ 'Us

Re: [otrs] Zlib uncompress error

2008-04-10 Thread aleem bagwan

Re-installing Compress::Zlib from source may solve the problem. Possible problem
is that dependency modules are missing. Try installing the dependencies of
Compress::Zlib as listed during its installation.

Jeff <[EMAIL PROTECTED]> wrote: I'm getting the following error when
I try to print a ticket from the 
customer's zoom ticket page:

Undefined subroutine &Compress::Zlib::uncompress called at 
/usr/lib/perl5/site_perl/5.8.5/PDF/API2/Basic/TTF/Name.pm line 110.

Line 10 in my name.pm is:   $apple_encodings[0][$i] = [unpack("n*", 
Compress::Zlib::uncompress(unpack("u", $apple_encs[$i])))]

Any ideas what might be causing this? Yum says Zlib is up to date.  I 
thought that perhaps customer.pl was sending an extra "&" to name.pm

Thanks in advance for any help...




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[otrs] Removing the language option from the login pages

2008-04-10 Thread Clary, Steve

Can anyone tell me how to remove the language option from both the
login.pl and customer.pl pages?

 

Steve

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RE: [otrs] Removing the language option from the login pages

2008-04-10 Thread Clary, Steve

Thanks!

Can you tell me which file is the HTML template?

Steve Clary


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of =
S=E9bastien Prud'homme
Sent: Wednesday, March 05, 2008 12:50 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Removing the language option from the login pages

Just edit the HTML template

2008/3/5, Clary, Steve <[EMAIL PROTECTED]>:
>
>
>
>
> Can anyone tell me how to remove the language option from both the =
login.pl
> and customer.pl pages?
>
>
>
> Steve
> ___
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[otrs] Theme created are not working

2008-04-10 Thread Stephen Chao

>
> Ideally I want to create 3 different web pages for 3 different customers.
> Right now I am trying to create a theme and apply to the customer.pl.   I
> followed the procedure of administrator document by using the queries to add
> the company themes and I do see the options in the drop down menu using my
> ID or the [EMAIL PROTECTED] in the index.pl preference page.  Both IDs are
> have all the admin rights.  I copied the standard folder to 3 different
> names accordingly but they are not working.  The theme being used is still
> the standard theme.  Did I miss something or the manual did?
>
> It is not like I do not have the knowledge.  It is just not working.
> Please help.  Thank you.  Is there anything that I have to configure or add
> in the config file? Can I create different pages for 3 different customers?
>


***result of the query
below*

>
>
> ++
> --+--+-+---+--
> ---+---+
> | id | theme| valid_id | create_time |
> create_by | c
> hange_time | change_by |
>
> ++--+--+-+---+--
> ---+---+
> |  1 | Standard |1 | 2008-02-17 14:47:54 |
> 1 | 2
> 008-02-17 14:47:54 | 1 |
> |  2 | Lite |1 | 2008-02-17 14:47:54 |
> 1 | 2
> 008-02-17 14:47:54 | 1 |
> |  3 | company1   |1 | 2008-02-22 13:25:09 | 1
> | 2
> 008-02-22 13:25:09 | 1 |
> |  4 | company2  |1 | 2008-02-22 13:25:56 | 1 | 2
> 008-02-22 13:25:56 | 1 |
> |  5 | company3|1 | 2008-02-22 13:27:14 |
> 1 | 2
> 008-02-22 13:27:14 | 1 |
>
> ++--+--+-+---+--
> ---+---+
> 5 rows in set (0.00 sec)
>
>
>
>


-- 
Stephen Chao
Microsoft Certified System Engineer
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RE: [otrs] Removing the language option from the login pages

2008-04-10 Thread Arnold Ligtvoet

> Can anyone tell me how to remove the language option from both the
> login.pl and customer.pl pages?

I presume you are using the standard template? If so go into:
\Kernel\Output\HTML\Standard

In CustomerLogin.pl remove:

  



  
$Text{"Language"}
  
  

  

  $Text{"Language"}:
  $Data{"Language"}

  
  

  

  



In Login.dtl remove:
# --
# language
# --

  



  
$Text{"Language"}
  
  

  

  $Text{"Language"}:
  $Data{"Language"}

  
  

  

  



Done...
Arnold.
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Re: [otrs] Upgrading from 2.1.4 to 2.2.6 seems to havebroken charencoding

2008-04-10 Thread Serge ALGAROTTI


Hi,

Ali, Mustaqil M a écrit :

The problems persisted on 2.2.6 though. (2.2.6 has read access to 

> the live system DB, but can't write to it).
If 2.2.6 won't be able to read any standard answers, old tickets 

> or any other information (this includes usernames) from our

usage via 2.1.4, this proves problematic.


I have the same problem like you. I have try a upgrade from 2.1.8 to 2.2.6 
on a backup machine.



I have on the 2.1.8 machine and on the 2.2.6 the same in Config.pm:

$Self->{'DefaultCharset'} = 'utf-8';

The 2 database have the same configuration

interclassement: latin1_swedish_ci


before the upgrade


De :Séverine Boyer
À:  "Support EII (informatique)
Sujet:  Ecran - PC 'Manip Refroidissement Rapide (Micro-four)'
Créé:   08.04.2008 09:20:02

Bonjour,

depuis plus d'un mois, le stagiaire travaillant sur le PC 'Manip
Refroidissement Rapide (Micro-four)' rencontre des problèmes avec
l'écran. Pouvons-nous, s'il-vous-plaît, résoudre ce problème ?
En vous remerciant,
+

after the upgrade:

De: SÃƒÂ©verine Boyer
À:  "Support EII (informatique)"
Sujet:  Ecran - PC 'Manip Refroidissement Rapide (Micro-four)'
Bonjour,

depuis plus d'un mois, le stagiaire travaillant sur le PC 'Manip
Refroidissement Rapide (Micro-four)' rencontre des problÃƒÂ¨mes avec
l'ÃƒÂ©cran. Pouvons-nous, s'il-vous-plaÃƒÂ®t, rÃƒÂ©soudre ce problÃƒÂ¨me ?
En vous remerciant,

SÃƒÂ©verine A.E.



A new created ticket is correct with the accent:

+++
De: Serge.Algarotti
À:  Autres
Sujet:  essai 2.2.6
Créé:   09.04.2008 17:22:04
essai 2.2.6

éèàù



Best regards
--
Serge ALGAROTTI [http://www.cemef.ensmp.fr/]
Ecole des Mines de Paris-CEMEF UMR CNRS n° 7635
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Re: [otrs] How can an agent see the closed tickets?

2008-04-10 Thread Marius Flage


Aysel Pamuk skrev:


How can an agent see the closed  tickets?


Use the search feature.

Marius
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[otrs] LDAP Authentication

[otrs] OTRS backup failure question...

Re: [otrs] Upgrading from 2.1.4 to 2.2.6 seems to havebroken charencoding

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Re: [otrs] Upgrading from 2.1.4 to 2.2.6 seems to havebroken charencoding

RE: [otrs] LDAP connection issue!

RE: [otrs] LDAP connection issue!

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RE: [otrs] Removing the language option from the login pages

Re: [otrs] LDAP connection issue!

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[otrs] Removing the language option from the login pages

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RE: [otrs] Removing the language option from the login pages

Re: [otrs] Upgrading from 2.1.4 to 2.2.6 seems to havebroken charencoding

Re: [otrs] How can an agent see the closed tickets?

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