[otrs] Agent Notification
Hello, I cannot receive any agent notification e-mail when a new ticket is created in one of the agent's queues. I have upgraded OTRS to 2.3.3. Also I set Preferences-New Ticket Notification to YES. I searched for the otrs archive and found the bug 977 : http://bugs.otrs.org/show_bug.cgi?id=977 I made all the necessary changes but I cannot still receive the agent notification e-mail. I would like to be sure if the bug 977 is fixed in release 2.3.3. Thanks in advance, Aysel ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Agent Notification
Hello, I cannot receive any agent notification e-mail when a new ticket is created in one of the agent's queues. I have upgraded OTRS to 2.3.3. Also I set Preferences-New Ticket Notification to YES. I searched for the otrs archive and found the bug 977 : http://bugs.otrs.org/show_bug.cgi?id=977 I made all the necessary changes but I cannot still receive the agent notification e-mail. I would like to be sure if the bug 977 is fixed in release 2.3.3. Thanks in advance, Aysel ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Agent Notification
Did you make sure the queue is marked as 'My Queue' in preferences? Greez d Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Aysel Pamuk Gesendet: Montag, 5. Januar 2009 09:06 An: otrs@otrs.org Betreff: [otrs] Agent Notification Hello, I cannot receive any agent notification e-mail when a new ticket is created in one of the agent's queues. I have upgraded OTRS to 2.3.3. Also I set Preferences-New Ticket Notification to YES. I searched for the otrs archive and found the bug 977 : http://bugs.otrs.org/show_bug.cgi?id=977 I made all the necessary changes but I cannot still receive the agent notification e-mail. I would like to be sure if the bug 977 is fixed in release 2.3.3. Thanks in advance, Aysel ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Agent Notification
Yes. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Obee, Daniel Sent: 05 Ocak 2009 Pazartesi 10:17 To: User questions and discussions about OTRS. Subject: Re: [otrs] Agent Notification Did you make sure the queue is marked as 'My Queue' in preferences? Greez d Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Aysel Pamuk Gesendet: Montag, 5. Januar 2009 09:06 An: otrs@otrs.org Betreff: [otrs] Agent Notification Hello, I cannot receive any agent notification e-mail when a new ticket is created in one of the agent's queues. I have upgraded OTRS to 2.3.3. Also I set Preferences-New Ticket Notification to YES. I searched for the otrs archive and found the bug 977 : http://bugs.otrs.org/show_bug.cgi?id=977 I made all the necessary changes but I cannot still receive the agent notification e-mail. I would like to be sure if the bug 977 is fixed in release 2.3.3. Thanks in advance, Aysel ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Agent Notification
In Kernel/System/Web/InterfaceCustomer.pm I changed the following line:
$Self-{GroupObject} = Kernel::System::CustomerGroup-new(%{$Self});
to:
$Self-{CustomerGroupObject} =
Kernel::System::CustomerGroup-new(%{$Self});
Since CustomerGroupSupport is enabled, I changed the following line
$Self-{$Key} = $CommonObject{$Key}-new( %{$Self}, GroupObject = undef
);
to
$Self-{$Key} = $CommonObject{$Key}-new(%{$Self});
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Obee, Daniel
Sent: 05 Ocak 2009 Pazartesi 10:17
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Agent Notification
Did you make sure the queue is marked as 'My Queue' in preferences?
Greez
d
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
Aysel Pamuk
Gesendet: Montag, 5. Januar 2009 09:06
An: otrs@otrs.org
Betreff: [otrs] Agent Notification
Hello,
I cannot receive any agent notification e-mail when a new ticket is
created in one of the agent's queues.
I have upgraded OTRS to 2.3.3.
Also I set
Preferences-New Ticket Notification to YES.
I searched for the otrs archive and found the bug 977 :
http://bugs.otrs.org/show_bug.cgi?id=977
I made all the necessary changes but I cannot still receive the agent
notification e-mail.
I would like to be sure if the bug 977 is fixed in release 2.3.3.
Thanks in advance,
Aysel
___
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[otrs] Automating action based on content of e-mail
Sorry if this has been covered before, but I can't seem to find any information. Is it possible to have the system take specific action(s) on incoming e-mail based on the content of the e-mail body, such as looking for key words and setting the priority, etc? Thanks in advance for any advice. Marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Automating action based on content of e-mail
Basic stuff such as what you're looking for can be done with the Postmaster filtering in the Admin section. -Jason From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of mmcsw...@friedkin.com Sent: Monday, January 05, 2009 10:37 AM To: otrs@otrs.org Subject: [otrs] Automating action based on content of e-mail Sorry if this has been covered before, but I can't seem to find any information. Is it possible to have the system take specific action(s) on incoming e-mail based on the content of the e-mail body, such as looking for key words and setting the priority, etc? Thanks in advance for any advice. Marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Make CustomerID a mandatory field
Hello List, can i make the CustomerID Field mandatory? Is there a way to display the CustomerID Field if composing an e-mail reply? Right now i have the TimeUnit and CustomerID Field only in AgentTicketEmail but not in AgentTicketCompose Thanks, Mario ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Edit signature when creating new email ticket
Hi people, Is it possible to edit the signature when creating a new email ticket? It's on the form in a nice field, but not editable. Some setting I have missed? -- Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs-de] Unmerge-Funktion?
Hallo Patrik, On Di, Dez 30 2008, Patrik Zill wrote: ist es noch immer so, dass zusammengefügte Tickets nicht wieder getrennt werden können? Oder gib es so eine Art Unmerge-Funktion? Nein, eine unmerge-Funktion gibt es nicht. Die Split-Funktion (teilen) kommt dem jedoch am nächsten. Damit wird allerdings ein neues Ticket erzeugt, kein bestehendes verwendet. Falls Du die Unmerge-Funktion gerne in OTRS sehen würdest, schreibe doch bitte einen Feature Request auf http://bugs.otrs.org. Viele Grüße und ein frohes neues Jahr. Henning -- ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer pgpRiVNQwN5yi.pgp Description: PGP signature ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs-de] Postmaster Filter: ignoring X-OTRS Header
Hallo zusammen. Zuerst eine Entschuldigung dafür, dass ich auf Antworten bisher nicht reagiert habe, unsere Firma hat einen neuen Spamfilter und der frisst offensichtlich etwas zuviel... Danke, Henning, für den Tipp. Ich werde das in meine Überlegungen mit einbeziehen. Beste Grüsse, Bruno ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs-de] Postmaster Filter: ignoring X-OTRS Header
Hallo, On Mo, Dez 29 2008, Klaus Bruno wrote: Ich habe ein Problem mit dem Postmaster Filter. Ich möchte, dass E-Mails von einem bestimmten Absender nicht als email-external (article_type 1) sondern als note-internal (article-type 9) in der DB gespeichert werden. [...] Im Logfile sehe ich, dass das eigentlich wie gewünscht funktionieren (sollte): Das es dennoch nicht funktioniert, könnte daran liegen, daß note-internal nicht im System aktiviert ist (siehe Ticket::Frontend::NoteTypes.) Ich empfehle allerdings eher, email-internal statt note-internal zu verwenden. Das hat ebenfalls den gewünschten Effekt, ist jedoch vom Artikel-Typ her passender. Viele Grüße und noch ein - wenn auch etwas verspätetes - frohes neues Jahr. Henning -- ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer pgpATNranax7l.pgp Description: PGP signature ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
