[otrs] E-mails not created as Tickets
Hi All I have recently set up a new OTRS 2.2 Installation on a Debian host, and I have some problems getting email sent to our support mails into the system as tickets. I have set up a queue called support, and I have created an e-mail supp...@domain.com and tied it to the queue. I have setup a fetchmail cronjob to get the mails. The fetchmail is setup to get mails from an imap account from our Exchange server. Apparently this fetchmail part works fine, I can see the mail go into /var/spool/mail/otrs, but they never enter the OTRS system (not in RAW, not in the support queue). I have a very old 2.0 Setup on a different host that works fine using this method. So I am probably missing something rather simple like a procmail config or other, but I can't seem to figure out what is wrong. On the old system /var/spool/mail/otrs is empty and that's why I think it might be a procmail issue or something similar. So any guesses as to why mails don't enter the system, and any hints on log files to look at for debugging? -- Esben Bach - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] How many postmaster email accounts?
Hi I'm new in the otrs project. I'm considering to use otrs as Ticket Request System but I have some big question. I work for a Government company that has several public email accounts to which people can post information requests. I've counted these email accounts... They are about 230. So, in your experience... - how many postmaster email accounts can support otrs? There is a limit? - what hardware requirements for this scenario? - have you encountered memory problems using otrs? Regards Paolo Epifani ___ PAOLO EPIFANI ___ Città di Torino - Settore Servizi Telematici Redazione Web - Indirizzo: Via Meucci, 4 - 10121 TORINO - Piano: 4, Ufficio 422 - Telefono: +39 011 4430559 - Fax: +39 011 4430583 - E-mail: paolo.epif...@comune.torino.it - Web site: http://www.comune.torino.it ___ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] R: How many postmaster email accounts?
Ciao Paolo, I think that fetch mail safely from 230 accounts may be too much for a single instance, I actually run a site with about 50 exchange mailbox attached through POP3 connector, fetching email every 5 minutes. If everything works as expected, usually I have no problem in fetching all emails in a minute or so (depending on the traffic) But if some issue on the mail infrastructure is arising, well, it's normal to have some timeout in fetching. This lead to an overlapping in script execution that requires some manual intervention to get things back to normal. In this case, you may schedule the script on a large interval, if it's ok for you... but you should evaluate carefully how many mails this 230 mbx gets daily and how fast is you network and your mail infrastructure. d. Da: otrs-boun...@otrs.org [otrs-boun...@otrs.org] per conto di Paolo Epifani [paolo.epif...@comune.torino.it] Inviato: mercoledì 25 febbraio 2009 10.43 A: otrs@otrs.org Oggetto: [otrs] How many postmaster email accounts? Hi I'm new in the otrs project. I'm considering to use otrs as Ticket Request System but I have some big question. I work for a Government company that has several public email accounts to which people can post information requests. I've counted these email accounts... They are about 230. So, in your experience... - how many postmaster email accounts can support otrs? There is a limit? - what hardware requirements for this scenario? - have you encountered memory problems using otrs? Regards Paolo Epifani ___ PAOLO EPIFANI ___ Città di Torino - Settore Servizi Telematici Redazione Web - Indirizzo: Via Meucci, 4 - 10121 TORINO - Piano: 4, Ufficio 422 - Telefono: +39 011 4430559 - Fax: +39 011 4430583 - E-mail: paolo.epif...@comune.torino.itmailto:paolo.epif...@comune.torino.it - Web site: http://www.comune.torino.it ___ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] How many postmaster email accounts?
Paolo, It is hard to you estimates on your questions. I guess there is no real limit to how many postmaster email accounts are supported by OTRS. I guess that it can get tricky if you would really like to pop 230 accounts every X minutes. It also depends of course on the load, if there are only a couple of emails per mailbox per day it probably would not be so bad. I would recommend a different scenario: set up one mailbox for OTRS to use. Now forward emails for all the email accounts you would like to use in OTRS to this new mailbox. Do filtering based on the 'to' address in the emails to dispatch to different queues. This way you do not have to worry about checking all the different mailboxes, because there is just one you work with. Will be a lot easier on the administration and for sure better for performance. Your hardware requirements will very on a lot of factors, the main ones will be: number of concurrent agents using your system, and number of tickets in your database. If you use recent hardware, with a two web server setup and a well tuned environment you can probably serve hundreds maybe thousands of concurrent users. Is there anyone on the list wanting to share facts on the hardware they use? -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Feb 25, 2009 at 10:43, Paolo Epifani paolo.epif...@comune.torino.it wrote: Hi I'm new in the otrs project. I'm considering to use otrs as Ticket Request System but I have some big question. I work for a Government company that has several public email accounts to which people can post information requests. I've counted these email accounts... They are about 230. So, in your experience... - how many postmaster email accounts can support otrs? There is a limit? - what hardware requirements for this scenario? - have you encountered memory problems using otrs? Regards Paolo Epifani ___ PAOLO EPIFANI ___ Città di Torino - Settore Servizi Telematici Redazione Web - Indirizzo: Via Meucci, 4 - 10121 TORINO - Piano: 4, Ufficio 422 - Telefono: +39 011 4430559 - Fax: +39 011 4430583 - E-mail: paolo.epif...@comune.torino.it - Web site: http://www.comune.torino.it ___ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] DB2 - fetch failed - handles can't be shared between threads
Hello,
we are running OTRS 2.3.4 on debian with db2 v.9.1 Fixpack 6.
Sometimes we get the following error.
Software error:
DBD::DB2::dr FETCH failed: handle 1 is owned by thread db433d0 not
current thread bb849f8 (handles can't be shared between threads and
your driver may need a CLONE method added) at
/usr/share/perl5/Apache/DBI.pm line 97.
For help, please send mail to the webmaster (webmas...@localhost),
giving this error message and the time and date of the error.
If we reload the page everything works fine.
It seems to appear only if more than one user is logged on or/and when
the generic agents are executed.
The Perl DB2-DBI is from IBM:
http://www-01.ibm.com/support/docview.wss?rs=71uid=swg21297335
The Database config is:
$Self-{DatabaseHost} = 'localhost';
$Self-{Database} = 'otrsdb';
$Self-{DatabaseUser} = 'db2user';
$Self-{DatabasePw} = 'our-password';
$Self-{DatabaseDSN} = DBI:DB2:$Self-{Database};
--
regards
Denis Cornehl
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Attanchen: Can't run GenericAgent Job 'post' because no search attributes are used!.
Hello The following message appears in our system log, but I am not sure what is causing it. Can anyone shed any light? -- This email is from Centaur Media plc. 50 Poland Street, LONDON. W1F 7AX, Registered in England Wales No. 4948078. The email and any attachments are confidential and may contain privileged information, and are intended for the named addressee(s) only. If you are not the intended recipient, please notify us immediately and do not disclose, distribute, or retain this email or any part of it. While we have checked this e-mail and any attachments for viruses, we do not warrant that they are virus-free. You must therefore take full responsibility for virus checking. Centaur Media plc. and its subsidiaries reserve the right to monitor all email communications through their networks in line with the Lawful Business Practice Regulations, 2000. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] TimeAccounting Module
Hello I have just installed the Time Accounting module and have given myself the rights within the appropriate group, however I cannot see any reference to this module from here on in. How can I access it/ use it? Thanks Caspar Kennerdale Deputy Web Services Director 020 7970 4680 mailto:youremailaddr...@centaur.co.uk caspar.kennerd...@centaur.co.uk http://www.centaur.co.uk/ www.centaur.co.uk -- This email is from Centaur Media plc. 50 Poland Street, LONDON. W1F 7AX, Registered in England Wales No. 4948078. The email and any attachments are confidential and may contain privileged information, and are intended for the named addressee(s) only. If you are not the intended recipient, please notify us immediately and do not disclose, distribute, or retain this email or any part of it. While we have checked this e-mail and any attachments for viruses, we do not warrant that they are virus-free. You must therefore take full responsibility for virus checking. Centaur Media plc. and its subsidiaries reserve the right to monitor all email communications through their networks in line with the Lawful Business Practice Regulations, 2000. image001.jpgimage002.jpgimage003.jpgimage004.jpg- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Stat + FAQs Module + Groups
Hello I have installed the ITSM Stats module and FAQ module (according to the package manager) yet no icon is appearing at the top nor is there a group called Stats. How do I access these please? Caspar Kennerdale Deputy Web Services Director 020 7970 4680 mailto:youremailaddr...@centaur.co.uk caspar.kennerd...@centaur.co.uk http://www.centaur.co.uk/ www.centaur.co.uk -- This email is from Centaur Media plc. 50 Poland Street, LONDON. W1F 7AX, Registered in England Wales No. 4948078. The email and any attachments are confidential and may contain privileged information, and are intended for the named addressee(s) only. If you are not the intended recipient, please notify us immediately and do not disclose, distribute, or retain this email or any part of it. While we have checked this e-mail and any attachments for viruses, we do not warrant that they are virus-free. You must therefore take full responsibility for virus checking. Centaur Media plc. and its subsidiaries reserve the right to monitor all email communications through their networks in line with the Lawful Business Practice Regulations, 2000. image001.jpgimage002.jpgimage003.jpgimage004.jpg- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] TimeAccounting Module
Don't you have any icon like the once in the attached png ? Fran Lebowitz - You're only has good as your last haircut. On Wed, Feb 25, 2009 at 5:02 PM, Caspar Kennerdale caspar.kennerd...@centaur.co.uk wrote: Hello I have just installed the Time Accounting module and have given myself the rights within the appropriate group, however I cannot see any reference to this module from here on in. How can I access it/ use it? Thanks Caspar Kennerdale Deputy Web Services Director 020 7970 4680 caspar.kennerd...@centaur.co.uk www.centaur.co.uk -- This email is from Centaur Media plc. 50 Poland Street, LONDON. W1F 7AX, Registered in England Wales No. 4948078. The email and any attachments are confidential and may contain privileged information, and are intended for the named addressee(s) only. If you are not the intended recipient, please notify us immediately and do not disclose, distribute, or retain this email or any part of it. While we have checked this e-mail and any attachments for viruses, we do not warrant that they are virus-free. You must therefore take full responsibility for virus checking. Centaur Media plc. and its subsidiaries reserve the right to monitor all email communications through their networks in line with the Lawful Business Practice Regulations, 2000. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ attachment: 2009-02-25_170421.png- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Stat + FAQs Module + Groups
You gotta get yourself write access to the groups: faq_admin and stats (sp?). Or at least ro. Greets Daniel Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Caspar Kennerdale Gesendet: Mittwoch, 25. Februar 2009 17:02 An: 'User questions and discussions about OTRS.org' Betreff: [otrs] Stat + FAQs Module + Groups Hello I have installed the ITSM Stats module and FAQ module (according to the package manager) yet no icon is appearing at the top nor is there a group called Stats. How do I access these please? Caspar Kennerdale Deputy Web Services Director [cid:image001.jpg@01C99776.988D1E10] [cid:image002.jpg@01C99776.988D1E10] 020 7970 4680 [cid:image003.jpg@01C99776.988D1E10] caspar.kennerd...@centaur.co.ukmailto:youremailaddr...@centaur.co.uk [cid:image004.jpg@01C99776.988D1E10] www.centaur.co.ukhttp://www.centaur.co.uk/ -- This email is from Centaur Media plc. 50 Poland Street, LONDON. W1F 7AX, Registered in England Wales No. 4948078. The email and any attachments are confidential and may contain privileged information, and are intended for the named addressee(s) only. If you are not the intended recipient, please notify us immediately and do not disclose, distribute, or retain this email or any part of it. While we have checked this e-mail and any attachments for viruses, we do not warrant that they are virus-free. You must therefore take full responsibility for virus checking. Centaur Media plc. and its subsidiaries reserve the right to monitor all email communications through their networks in line with the Lawful Business Practice Regulations, 2000. inline: image001.jpginline: image002.jpginline: image003.jpginline: image004.jpg- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Antw: OTRS ITSM populating the CI
Hi, Thanx worked perfect Just one more question... Is there a User Manual around? Not an admin but more of an agent manual. THNX Saludos, Mario Andrés Vélez Castaño Coordinador Infraestructura Tecnológica INFORMÁTICA TECNOLOGÍA S.A. PBX: (57 1) 592-2192 Ext. 136 URL: http://www.informatica-tecnologia.com MSN: mve...@informatica-tecnologia.com Antes de imprimir este mensaje, piensa en tú compromiso ecológico Informática Tecnología S.A.. TODOS LOS DERECHOS RESERVADOS. La información contenida en este mensaje son exclusivas de su autor, está prohibida la divulgación de la información a personas externas o diferentes al destinatario, y reproducir total o parcialmente este documento. La compañía no asume responsabilidad sobre las opiniones, criterios e información contenida en el. En caso de recibir este mensaje por error, le solicitamos enviarlo a la dirección de correo que se lo envió y borrarlo de sus archivos electrónicos o destruirlo. -Mensaje original- De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Alexander Scholler Enviado el: Jueves, 19 de Febrero de 2009 02:14 Para: otrs@otrs.org Asunto: [otrs] Antw: OTRS ITSM populating the CI Hu Saludos, Mario Andres Velez mve...@informatica-tecnologia.com schrieb am Mittwoch, 18. Februar 2009 um 23:02 in Nachricht 016801c99214$93e21bc0$bba653...@com: Hi all, Does anyone have an sql script or pont me out where is info to upload CI’s, I’ve tried using the Module Import/Export, no luck.. You should use the Import/Export-package - it worked for me perfectly. Unfortunately, I had a few problems with the Import and don't remeber how I concretly fixed them. Hint: Add some CIs manually, export them, examine the content of the export-file and build your import file. So far I can remember: * the import-file does not contain the CI-key which is build automatically through OTRS when import is done * updates of already imported CIs was also possible when CI-key was given in the import file. Feature lack in todays OTRS: Import of CI-links is not possible! Thanks in advance Saludos, Bye, Alex Richter+Frenzel GmbH + Co. KG Sitz: Wuerzburg Registergericht: Wuerzburg HRA 220 Geschaeftsfuehrer: Peter Pohl, Wilhelm Schuster Komplementaer: WUE Richter + Frenzel Verwaltung GmbH, Amtsgericht Augsburg, HRB 22447 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] dtl blocks
Hi where can I find documentation about how (and where) to define dtl blocks? Thanks Bis - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] E-mails not created as Tickets
Esben Bach wrote: Hi All I have recently set up a new OTRS 2.2 Installation on a Debian host, and I have some problems getting email sent to our support mails into the system as tickets. I have set up a queue called support, and I have created an e-mail supp...@domain.com and tied it to the queue. I have setup a fetchmail cronjob to get the mails. The fetchmail is setup to get mails from an imap account from our Exchange server. Apparently this fetchmail part works fine, I can see the mail go into /var/spool/mail/otrs, but they never enter the OTRS system (not in RAW, not in the support queue). I have a very old 2.0 Setup on a different host that works fine using this method. So I am probably missing something rather simple like a procmail config or other, but I can't seem to figure out what is wrong. On the old system /var/spool/mail/otrs is empty and that's why I think it might be a procmail issue or something similar. So any guesses as to why mails don't enter the system, and any hints on log files to look at for debugging? I figured out the problem. The Debian installer does not copy over the .procmailrc.dist file as i understood it from various docs (maybe im just misinterpreting). Anyway copying procmailrc.dist to /usr/share/otrs/.procmailrc fixed the issue. -- Esben - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs-de] gesperrte Tickets eines Kollegen bearbeiten
Hallo, soweit ich weiss, kann man das für jedes Formular in der SysConfig einzeln einstellen. Z.B. Config Einstellungen: Ticket - Frontend::Agent::Ticket::ViewNote Ticket::Frontend::AgentTicketNote###RequiredLock Mit freundlichen Grüßen Karsten Behrens _ Von: Dennis Schwarzer [mailto:dschwar...@sh-ffm.de] Gesendet: Donnerstag, 19. Februar 2009 18:41 An: User questions and discussions about OTRS.org in German Betreff: [otrs-de] gesperrte Tickets eines Kollegen bearbeiten Hallo Leute, irgendwie stehe ich scheinbar gerade auf dem Schlauch... Ich würde gerne die gesperrten Tickets eines Kollegen bearbeiten können. Wenn z.B. ein Kollege ein Ticket gesperrt hat und sich der Kunde auf ein von ihm gesperrtes Ticket bezieht, würde ich das Ticket gerne übernehmen und dem Kunden antworten. Das geht leider nicht - ich finde die Einstellung dazu auch nicht. Zwar sehe ich das Ticket und den Verlauf habe aber eben keine Möglichkeit zu antworten Wisst ihr mehr? In der Hoffnung auf einen Anstoß verbleibe ich... ... noch eine Weile am Rechner Dennis - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
[otrs-de] ActiveDirectory/LDAP - Untergruppen
Hallo,
Um nur Agenten ins Backend zu lassen, die im ActiveDirectory die
entsprechende Gruppenzugehörigkeit haben, mache ich folgende Abfrage:
$Self-{'AuthModule::LDAP::GroupDN'} = 'cn=OtrsTest,...';
$Self-{'AuthModule::LDAP::AccessAttr'} = 'member';
$Self-{'AuthModule::LDAP::UserAttr'} = 'DN';
Nun kommen nur Agenten rein, die in der AD-Gruppe OtrsTest sind.
Funktioniert wunderbar soweit.
Allerdings möchte ich gerne die AD-Gruppe OtrsTest (und weitere) als
Untergruppe in OtrsAgenten schieben. Deshalb dachte ich, dass ich
einbfach die erste Zeile ändern muss:
$Self-{'AuthModule::LDAP::GroupDN'} = 'cn=OtrsAgenten,...';
Das geht aber nicht.
Soweit ich nun recherchiert habe, liegt es am ActiveDirectory. Anscheinend
kann nicht ermittelt werden, dass ein User der Gruppe OtrsTest auch
Mitglied von OtrsAgenten ist, obwohl OtrsTest ja eine Untergruppe von
OtrsAgenten ist.
Kann mir irgend jemand dazu einen Hinweis geben?
Ist das ein AD-Problem? Kann man das irgendwie umgehen?
Als Mitglied einer Untergruppe sollte ich doch eigentlich automatisch
Mitglied der übergeordneten Gruppe sein, oder sehe ich da was falsch?
Gruß Jan
-
OTRS mailing list: otrs-de - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs-de
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de
NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen!
http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] ActiveDirectory/LDAP - Untergruppen
Hallo,
da ich vor kurzer Zeit auch ähnliche Aufgabenstellungen zu bewältigen
hatte, kann ich
mal meinen Senf dazugeben. Bei der Beschreibung hatte ich ein wenig
Verständnisprobleme. So
wie ich es aus deinem Beispiel verstanden habe hast du es mit zwei
Dingen zu tun.
- Organisationseinheiten (ou) -- OtrsAgenten
- Gruppen (Sicherheitsgruppe) (cn) -- OtrsTest
- Container (cn) -- bsp.
Computers (aber irrelevant)
Ich habe dir unten eine Struktur mal angegeben und die entsprechenden
DNs dazu hingeschrieben.
Domain (dc=example, dc=local)
|
-- Computers (cn=Computers, dc=example, dc=local)
|
-- Domain Controllers (ou=Domain Controllers, dc=example, dc=local)
|
-- OtrsAgenten (ou=OtrsAgenten, dc=example, dc=local)
|
-- OtrsTest (cn=OtrsTest, ou=OtrsAgenten, dc=example, dc=local)
|
-- Benutzer1 (cn=Benutzer1, ou=OtrsAgenten, dc=example,
dc=local)
Ich hoffe es hilft die korrekten DNs in deiner Konfiguration anzupassen.
On Feb 25, 2009, at 11:46 AM, m...@janbecker.net
m...@janbecker.net wrote:
$Self-{'AuthModule::LDAP::GroupDN'} = 'cn=OtrsAgenten,...';
Das geht aber nicht.
Soweit ich nun recherchiert habe, liegt es am ActiveDirectory.
Anscheinend
kann nicht ermittelt werden, dass ein User der Gruppe OtrsTest auch
Mitglied von OtrsAgenten ist, obwohl OtrsTest ja eine
Untergruppe von
OtrsAgenten ist.
Eine Sicherheitsgruppe liegen wie im Beispiel oben in der gleichen OU,
das heisst der Benutzer
wird genau so in der DN beschrieben wie eine Gruppe.
Als Mitglied einer Untergruppe sollte ich doch eigentlich automatisch
Mitglied der übergeordneten Gruppe sein, oder sehe ich da was falsch?
Die BaseDN gibt an ab welchem Bereich im AD überhaupt angefangen wird.
Wird die BaseDN
im oben gezeigten Beispiel auf OtrsAgenten gesetzt kann man auf
keine übergordenten Objekte
mehr zugreifen.
--
Ronny Trommer (Germany)
IRC: irc.freenode.org - #opennms
PGP key: 7ED9 1A00 0BD9 EB84 9F63 5808 B1BC E829 E383 98A0
Keyserver: keyserver.pgp.com
PGP.sig
Description: This is a digitally signed message part
-
OTRS mailing list: otrs-de - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs-de
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de
NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen!
http://www.otrs.com/de/support/enterprise-subscription/
[otrs-de] Kunden als Pflichtfeld definieren
Hallo Zusammen, ich möchte gerne das Kundenfeld (Kundennummer um genau zu sein) als Pflichtfeld definieren. Wir bekommen die Mails Per POP/SMTP rein, bzw erstellen selber Telefon oder E-Mail Tickets. Problem Nr 1: Wenn wir Tickets selber erstellen, haben wir unten die Textfelder hier: http://i44.tinypic.com/ekkh8l.gif Wie kann ich hier das Kunden# Feld zum Pflichtfeld machen? Problem Nr 2: Wenn wir auf Anfragen bzw Tickets antworten wollen, dann bekommen wir diese Maske: http://i41.tinypic.com/34oyr8m.gif Wie kann hier das Kundenfeld hinzugefügt werden, bzw als Pflichtfeld deklariert werden? Vielen Dank! Gruß, Mario - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
