Re: [otrs] Unable to send mail from OTRS
Hi,
Does your email use SSL?
Could you provide your log files?
Afshar Mohebbi
On Tue, Apr 21, 2009 at 2:23 AM, rallison ralli...@xcp.org wrote:
OTRS,
I added this code with the correct Host, AuthUser Password to the
sendmail.pm file but I am still not able to send mail from OTRS. I am able
to receive mail with no problem.
Any suggestions?
# SendmailModule
$Self-{SendmailModule} = Kernel::System::Email::SMTP;
$Self-{SendmailModule::Host} = mail.example.org;
$Self-{SendmailModule::AuthUser} = username;
$Self-{SendmailModule::AuthPassword} = password;
$Self-{'SendmailModule::Port'} = '25';
Regards,
Ram
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[otrs] Bulk-action and Compose Answer
Hi all, please excuse my English. I would like ask whether is possible to send the Response more than one Ticket. For Example: I have twenty Tickets with the same Problem from different Clinets. I want to compose Answer and send this Answer from all Tickets all at once. Is it possible send this Ansver via Bulk-action Module? Is it possible combine Bulk-action Module with Compose Answer (email) Module? I thank you for your advice Lubos Novobilsky lnovobil...@802.cz - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] PDF font configuration
otrs 2.3.4 can not print chinese in PDF On Tue, Apr 21, 2009 at 3:42 PM, Michiel Beijen mich...@beefreeit.nlwrote: Hi all, Searching in Bugzilla I found this to be an issue with a certain PDF::API2 version; versions 0.69 and 0.73 seem to be OK, versions in between can be affected. You can verify your installed version by running otrs.checkModules. see for the Bugzilla bug report: http://bugs.otrs.org/show_bug.cgi?id=3736 Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, Apr 9, 2009 at 17:15, Diego Giardinetto diego.giardine...@zephirworks.com wrote: Seems that with otrs 2.1.x was no problem. But previous version didn't use PDF::API2. Il 09/04/2009 17.07, Frans Stekelenburg ha scritto: Posted the same question some time ago, with no solutions either. So eager to find out any solutions as well. gr, Frans -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Tijmen de Mes Sent: donderdag 9 april 2009 16:43 To: User questions and discussions about OTRS. Subject: Re: [otrs] PDF font configuration Hi, I'am having the same problem, I didn't found a solution for it. Tijmen Diego Giardinetto wrote: Hi, installing otrs, i have a problem with pdf table report: characters have lot of distance between each one. Any idea? Thx, Diego -- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinettoatzephirworks.com mobile: +39 328 06 81 489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinettoatzephirworks.com mobile: +39 328 06 81 489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Jeffery ___ /\__\ What is the world coming to? \/__/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Unable to send mail from OTRS
Can you send us the last messages you get on System Log at admin
interface, after you run bin/PostMasterMailbox.pl ?
It can help us to help you :-)
Ronaldo
2009/4/20 rallison ralli...@xcp.org
OTRS,
I added this code with the correct Host, AuthUser Password to the
sendmail.pm file but I am still not able to send mail from OTRS. I am able
to receive mail with no problem.
Any suggestions?
# SendmailModule
$Self-{SendmailModule} = Kernel::System::Email::SMTP;
$Self-{SendmailModule::Host} = mail.example.org;
$Self-{SendmailModule::AuthUser} = username;
$Self-{SendmailModule::AuthPassword} = password;
$Self-{'SendmailModule::Port'} = '25';
Regards,
Ram
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Ronaldo Richieri
(15) 8818-2009
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Re: [otrs] No Move Notification to Queue Owner
Hello OTRS, Any takers on what may cause this problem? Any help gratefully accepted... Many thanks, Michael Michael Abboud wrote: Greetings to the list from Sydney, Australia, This is my first post, so please be patient! I'm running OTRS v2.3.3 on Linuxx Centos v5.2 I do not get notifications when I move tickets from the Raw queue to my own MA queue. Other notifications work fine, such as New Ticket in Raw, Ticket Followup notifies etc. So I'm confident SMTP / mail settings are in order. In the OTRS System Log, I see the following messages: Mon Apr 20 20:09:23 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Mon Apr 20 20:09:17 2009 notice OTRS-CGI-10 Can't find notification for Agent::ResponsibleUpdate and el, try it again with en! Mon Apr 20 19:56:55 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! ...and Sat Apr 4 19:21:41 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Sat Apr 4 19:20:45 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! I have customised the notification messages for the en::Agent::Move and el::Agent::Move locales (not sure why I did it for the el locale, but anyway). I get no notifies. Is there somewhere else I need to check? Many thanks, Michael - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Unable to send mail from OTRS
Ronaldo,
When I select the System Log at Admin Interface it shows nothing. I just
enable Performance Log and I have information there.
Ram
On Tue, 21 Apr 2009 10:09:39 -0300, Ronaldo Richieri richi...@gmail.com
wrote:
Can you send us the last messages you get on System Log at admin
interface, after you run bin/PostMasterMailbox.pl ?
It can help us to help you :-)
Ronaldo
2009/4/20 rallison ralli...@xcp.org
OTRS,
I added this code with the correct Host, AuthUser Password to the
sendmail.pm file but I am still not able to send mail from OTRS. I am
able
to receive mail with no problem.
Any suggestions?
# SendmailModule
$Self-{SendmailModule} = Kernel::System::Email::SMTP;
$Self-{SendmailModule::Host} = mail.example.org;
$Self-{SendmailModule::AuthUser} = username;
$Self-{SendmailModule::AuthPassword} = password;
$Self-{'SendmailModule::Port'} = '25';
Regards,
Ram
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(15) 8818-2009
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[otrs] How to enable System Log
In the Admin-Area, I select System Log is shows no information. Is there an option to enable? It shows colums headers. [ System Log ] Time Priority FacilityMessage I just enabled Performance Log and I can with information with no problems. Regards, Ram - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] How to enable System Log
Strange. For me, it's enabled by default and it gives me basic information like a user that logged in and things like that. I don't know if there is a place to enable it. Maybe some one here knows about it :-) On Tue, Apr 21, 2009 at 12:53 PM, rallison ralli...@xcp.org wrote: In the Admin-Area, I select System Log is shows no information. Is there an option to enable? It shows colums headers. [ System Log ] Time Priority FacilityMessage I just enabled Performance Log and I can with information with no problems. Regards, Ram - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Ronaldo Richieri (15) 8818-2009 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] LDAP authentication not working
Hi,
I can't seem to get LDAP authentication working for customer users.
It is a Windows 2000 domain with 2 domain controllers.
Can anyone see where I might be going wrong...?
Thanks
Emily
# #
# Customer LDAP Authentication #
# #
#Enable LDAP authentication for Customers / Users
$Self-{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self-{'Customer::AuthModule::LDAP::Host'} = 'xx.xxx.xx.xx';
$Self-{'Customer::AuthModule::LDAP::BaseDN'} =
'ou=user,ou=dublin,dc=int,dc=domain,dc=com';
$Self-{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
#The following is valid but would only be necessary if the
#anonymous user do NOT have permission to read from the LDAP tree
# $Self-{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrsldap';
# $Self-{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';
#CustomerUser
#(customer user database backend and settings)
$Self-{CustomerUser} = {
Module = 'Kernel::System::CustomerUser::LDAP',
Params = {
Host = 'xx.xxx.xx.xx',
BaseDN = 'ou=user,ou=dublin,dc=int,dc=domain,dc=com',
SSCOPE = 'sub',
UserDN ='otrsldap',
UserPw = 'password',
},
# customer unique id
CustomerKey = 'sAMAccountName',
# customer #
CustomerID = 'mail',
CustomerUserListFields = ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields = ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix = '',
CustomerUserSearchSuffix = '*',
CustomerUserSearchListLimit = 250,
CustomerUserPostMasterSearchFields = ['mail'],
CustomerUserNameFields = ['givenname', 'sn'],
Map = [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
#[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
#[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
#[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
#[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
#Add the following lines when only users are allowed to login if they
reside in the spicified security group
#Remove these lines if you want to provide login to all users specified in
the User Base DN
#example: $Self-{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=BaseOU,
dc=example, dc=com';
$Self-{'Customer::AuthModule::LDAP::GroupDN'} =
'CN=OTRS_Users,OU=Security Groups,OU=Dublin,DC=int,DC=domain,DC=com';
$Self-{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';
$Self-{'Customer::AuthModule::LDAP::UserAttr'} = 'DN'
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[otrs] Got no SendmailObject!
Got no SendmailObject! at C:/PROGRA~1/OTRS/OTRS//Kernel/System/Ticket/Event/ArticleSearchIndex.pm line 32. How to fix? Regards, Ram - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] LDAP authentication not working
Try uncommenting the lines for the search user:
# $Self-{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrsldap';
# $Self-{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';
Should be:
$Self-{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrsldap';
$Self-{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';
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Re: [otrs] LDAP authentication not working
If I were you I will first try to bind to the LDAP servers. Do that from the command line, with the tools of open-ldap. Andrés 2009/4/21 Emily Flynn emily.fl...@zurichbank.com Hi, I can't seem to get LDAP authentication working for customer users. It is a Windows 2000 domain with 2 domain controllers. Can anyone see where I might be going wrong...? Thanks Emily - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] No Move Notification to Queue Owner
Hello Sydney, greetings back from the Netherlands, Europe, where patience is a virtue. But please first explain why you are using .el at all? I guess you have chosen greek as your preferred language? Just in case: have you restart everything (apache) after change? Kind regards, Frans Stekelenburg NetDialog Service Center +31 30 789 3636 www.netdialog.eu -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michael Abboud Sent: maandag 20 april 2009 13:53 To: otrs@otrs.org Subject: [otrs] No Move Notification to Queue Owner Greetings to the list from Sydney, Australia, This is my first post, so please be patient! I'm running OTRS v2.3.3 on Linuxx Centos v5.2 I do not get notifications when I move tickets from the Raw queue to my own MA queue. Other notifications work fine, such as New Ticket in Raw, Ticket Followup notifies etc. So I'm confident SMTP / mail settings are in order. In the OTRS System Log, I see the following messages: Mon Apr 20 20:09:23 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Mon Apr 20 20:09:17 2009 notice OTRS-CGI-10 Can't find notification for Agent::ResponsibleUpdate and el, try it again with en! Mon Apr 20 19:56:55 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! ...and Sat Apr 4 19:21:41 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Sat Apr 4 19:20:45 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! I have customised the notification messages for the en::Agent::Move and el::Agent::Move locales (not sure why I did it for the el locale, but anyway). I get no notifies. Is there somewhere else I need to check? Many thanks, Michael - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] How to change the text New message in the Navigation Barin right corner!!
It's a language object specific item, I believe default can also can be
set per theme:
/opt/otrs/Kernel/Output/HTML/Standard/AAABase.dtl
find /opt/otrs -type f -exec egrep 'New message' {} \; -print
however, I would rethink this rename, because Message is not synonym to
Ticket.
Message is a new entry in a ticket. Could be confusing.
gr,
Frans
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Sachin
Sent: dinsdag 21 april 2009 23:58
To: otrs@otrs.org
Subject: [otrs] How to change the text New message in the Navigation
Barin right corner!!
Somebody please help me to change the text New message. I want it to
display New Ticket instead. Which file do i change. I could not find
it in sysconfig.
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Re: [otrs] No Move Notification to Queue Owner
Thanks for your response Frans, Answers below Frans Stekelenburg wrote: Hello Sydney, greetings back from the Netherlands, Europe, where patience is a virtue. ...and apologies for my impatience. :-) But please first explain why you are using .el at all? I guess you have chosen greek as your preferred language? ...it was a mistake on my part. To clarify, all I did was simply modify the el::Agent::Move notification contents, that was all Just in case: have you restart everything (apache) after change? ...just restarted Apache, and still no go. To test, I created a new email ticket to Raw, then did a move queue to MA. This is all I got in the Syslog: Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 POP3: Fetched 1 email(s) from supp...@breakthru.com.au/mail.breakthru.com.au. Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 Sent agent 'NewTicket' notification to 'mich...@breakthru.com.au'. Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 Sent auto response (SendAutoReply) for Ticket [200904221014] (TicketID=53, ArticleID=281) to 'Michael Abboud michaelabb...@optusnet.com.au'. Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 Sent email to 'Michael Abboud michaelabb...@optusnet.com.au' from 'Breakthru Support supp...@breakthru.com.au'. HistoryType = SendAutoReply, Subject = [Breakthru#: 200904221014] [Fwd: Re: [otrs] No Move [...]; Wed Apr 22 13:38:02 2009 notice OTRS-PMAccount-10 New Ticket [200904221014/[Fwd: Re: [otrs] created (TicketID=53,Queue=Raw,Priority=3 normal,State=new) ...and no notify email still. Kind regards, Frans Stekelenburg NetDialog Service Center Thanks, Michael +31 30 789 3636 www.netdialog.eu -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michael Abboud Sent: maandag 20 april 2009 13:53 To: otrs@otrs.org Subject: [otrs] No Move Notification to Queue Owner Greetings to the list from Sydney, Australia, This is my first post, so please be patient! I'm running OTRS v2.3.3 on Linuxx Centos v5.2 I do not get notifications when I move tickets from the Raw queue to my own MA queue. Other notifications work fine, such as New Ticket in Raw, Ticket Followup notifies etc. So I'm confident SMTP / mail settings are in order. In the OTRS System Log, I see the following messages: Mon Apr 20 20:09:23 2009notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Mon Apr 20 20:09:17 2009notice OTRS-CGI-10 Can't find notification for Agent::ResponsibleUpdate and el, try it again with en! Mon Apr 20 19:56:55 2009notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! ...and Sat Apr 4 19:21:41 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Sat Apr 4 19:20:45 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! I have customised the notification messages for the en::Agent::Move and el::Agent::Move locales (not sure why I did it for the el locale, but anyway). I get no notifies. Is there somewhere else I need to check? Many thanks, Michael - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] [OTRS]Configure OTRS for SQlserver 2005
Hi All, Can some one help me with configuring OTRS:ITSM for sqlserver 2005. i have tried to do the same with changing config.pm in kernel folder; but getting Page cannot be displayedmessage.if some one can guide me to overcome this problem that will be helpful. Thanks a lot Abhilash Cricket on your mind? Visit the ultimate cricket website. Enter now! Now surf faster and smarter ! Check out the new Firefox 3 - Yahoo! Edition http://downloads.yahoo.com/in/firefox/- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Error: No Subaction!!
im getting this after upgrading Error: No Subaction!! Comment:Please contact your admin Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.3 OS: linux Time: Wed Apr 22 15:16:10 2009 Message: No Subaction!! Traceback (7082): Module: Kernel::Output::HTML::Layout::CustomerError (v1.110.2.6) Line: 3936 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.35) Line: 423 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.35) Line: 857 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.41) Line: 185 Module: ModPerl::RegistryCooker::run (v1.41) Line: 185 Module: ModPerl::RegistryCooker::default_handler (v1.41) Line: 153 Module: ModPerl::Registry::handler (v1.99) Line: 16 any ideas would be appreciated cheers Steve - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] [OTRS]Configure OTRS for SQlserver 2005
Hi Abhilash, Are u using an ODBC connection or a direction connection to MS SQL? OTRS:ITSM is a section of OTRS, if OTRS is connected to any database there is no need to connect its components to database. Regards, Afshar Mohebbi On Wed, Apr 22, 2009 at 9:40 AM, abhilash potlapalli abhilash2...@yahoo.com wrote: Hi All, Can some one help me with configuring OTRS:ITSM for sqlserver 2005. i have tried to do the same with changing config.pm in kernel folder; but getting Page cannot be displayedmessage.if some one can guide me to overcome this problem that will be helpful. Thanks a lot Abhilash -- Cricket on your mind? Visit the ultimate cricket website. Enter now!http://in.rd.yahoo.com/tagline_cricket_1/*http://beta.cricket.yahoo.com -- Now surf faster and smarter ! Check out the new Firefox 3 - Yahoo! Edition * Click here!http://in.rd.yahoo.com/tagline_firefox_1/*http://downloads.yahoo.com/in/firefox/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs-de] Rolf Debacher/Holzma/Homag-Gruppe/DE ist außer Haus.
Ich werde ab 20.04.2009 nicht im Büro sein. Ich kehre zurück am 30.04.2009. Ich werde Ihre Nachricht nach meiner Rückkehr beantworten. _ Besuchen Sie uns auf der Messe LIGNA in Hannover 18. - 22. Mai 2009 Halle 11 und Halle 26 Please visit us at the LIGNA fair in Hanover, Germany 18. - 22. May 2009 Hall 11 and Hall 26 _ Holzma Plattenaufteiltechnik GmbH Gesellschaft mit beschränkter Haftung mit Sitz in D-75365 Calw-Holzbronn, Holzmastraße 3; Registergericht Stuttgart HRB 330649 Geschäftsführer: Eckhard Hörner-Marass, Walter Visel - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
[otrs-de] PostmasterPOP3-Verhalten bei DB-Problemen
Hallo,
wir hatten hier letzte Woche ein Problem mit unserem Fileserver,
auf dem die DB von OTRS seine Tabellen ablegte, mit dem Effekt,
dass diverse OTRS-Tabellen nach dem Wiederhochfahren in einem
inkonsistenten Zustand waren.
Typische Fehlermeldungen waren dann in etwa folgende:
DBD::mysql::db do failed: Duplicate entry '128929' for key 1 at
/vols/vol2/opt/otrs/Kernel/System/DB.pm line 387.
ERROR: OTRS-PM3-10 Perl: 5.8.6 OS: linux Time: Sun Apr 19 12:59:17 2009
Message: Duplicate entry '128929' for key 1, SQL:
'INSERT INTO ticket_history (name, history_type_id, ticket_id,
article_id, queue_id, owner_id, priority_id, state_id, type_id,
valid_id, create_time, create_by, change_time, change_by) VALUES
('%%20090419103484%%01 Support%%3 normal%%new%%4028', 1, 4028,
NULL, 5, 1, 3, 1, 1, 1, current_timestamp, 1, current_timestamp, 1)'
Die Probleme in der Datenbank waren schnell geloest (ich habe da
ein Skript, das auf allen Tabellen einer Datenbank ein repair
table und optimize table ausfuehrt), die Mails waren nach
dem fehlerhaften Durchlauf aber weg und ich musste sie aus unserem
Mailarchiv herausholen und erneut dem Support-Account zustellen.
Werden Mails tatsaechlich vom PostmasterPOP3-Skript verworfen,
wenn das darunterliegende OTRS-System Schluckauf hat oder habe
ich da etwas uebersehen?
Falls ersteres, koennte man das vielleicht fuer eine zukuenftige
Version vorsehen, dass PostMasterPOP3 eine empfange Mail erst mal
lokal ablegt, so dass man sie erneut zustellen kann, wenn das
OTRS gerade mal Probleme hatte?
Gruesse, Lothar
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Re: [otrs-de] PostmasterPOP3-Verhalten bei DB-Problemen
Guten Tag Lothar Kimmeringer, am Dienstag, 21. April 2009 um 09:44 schrieben Sie: LK Falls ersteres, koennte man das vielleicht fuer eine zukuenftige LK Version vorsehen, dass PostMasterPOP3 eine empfange Mail erst mal LK lokal ablegt, so dass man sie erneut zustellen kann, wenn das LK OTRS gerade mal Probleme hatte? Sowas in der Art steht schon in der Todo List: http://bugs.otrs.org/show_bug.cgi?id=2823 LK Gruesse, Lothar LK - LK OTRS mailing list: otrs-de - Webpage: http://otrs.org/ LK Archive: http://lists.otrs.org/pipermail/otrs-de LK To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de LK NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! LK http://www.otrs.com/de/support/enterprise-subscription/ -- Mit freundlichen Grüßen André Bauer mono...@gmx.net System: Ubuntu 8.04.1/Apache 2.2.8-MOD_PERL/MySQL 5.0.51a/ OTRS 2.3.3 - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] PostmasterPOP3-Verhalten bei DB-Problemen
André Bauer schrieb: am Dienstag, 21. April 2009 um 09:44 schrieben Sie: LK Falls ersteres, koennte man das vielleicht fuer eine zukuenftige LK Version vorsehen, dass PostMasterPOP3 eine empfange Mail erst mal LK lokal ablegt, so dass man sie erneut zustellen kann, wenn das LK OTRS gerade mal Probleme hatte? Sowas in der Art steht schon in der Todo List: http://bugs.otrs.org/show_bug.cgi?id=2823 Nicht ganz. Dort geht es um die Verwendung von Transaktionen beim Beschreiben von mehreren Tabellen (ueberrascht mich, dass das nicht schon passiert, schliesslich sind die Tabellen ja vom Typ InnoDB). Beim bei mir vorliegenden Fall, habe ich eine durch Systemabsturz inkonsistente Datenbank. Das fuehrt beim Versuch, ein neues Ticket anzulegen zu einem Fehler. Wird das Ticket vom PostMasterPOP3 angelegt, faellt dieser auf die Nase, legt die Originalmail dann aber nicht irgendwo im System ab, so dass man das Ticket nicht neu erstellen kann, wenn die Datenbank wieder schnurrt. Technisch bedeutet das einen Datenverlust, mit dem Effekt, dass Kunden keine Antwort auf eine Anfrage bekommen (allerdings auch keinen Autoresponder, was die Aufgeweckten unter den Kunden schon mal einen Hinweis darauf gibt, dass es keine Boshaftigkeit ist). Haelt man an die Supportadresse gesendet Mails nicht parallel in einem (z.B. IMAP-)Archiv, kann man ueber das syslog vielleicht noch nachvollziehen, welcher Kunde eine Mail an den Support ge- schickt hat, man hat aber den Inhalt dieser Mails nicht mehr vor- liegen und darf diese dann telefonisch erneut anfordern. Gruesse, Lothar - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] Weiterleiten Umleiten Links in der Ü bersicht
* Ralf Hildebrandt ralf.hildebra...@charite.de: * Ralf Hildebrandt ralf.hildebra...@charite.de: Ich habe ein Upgrade von 2.1.x - 2.2.x - 2.3.4 gemacht und dabei in der Übersicht zwei Links verloren, nämlich Weiterleiten (forward) und Umleiten (bounce). http://www.computerbeschimpfung.de/otrs.png da wo der Mauszeiger ist waren zwei weitere Links, die besagte Funktionen innehatten. Man sieht meistens schon in der Übersicht, ob ein Ticket fehlgeleitet ist und wir wollen vermeiden, erst auf Inhalt gehen zu müssen und dann dort Weiterleiten oder Umleiten wählen zu müssen. Wie kann ich die wieder hinzufügen? Krieg ich einen Tip? Ein RTFM und ne URL wären auch schon mal was. Anbody? - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] Weiterleiten Umleiten Links in der Übersicht
Hallo Ralf, nur mal ein Schuss ins Blaue: ich weiß gar nicht, ob das eine Frage der Konfiguration ist oder eher eine der entsprechenden template-Dateien. Leider kann ich bei unserem System nur bis zur Version 2.2.2 zurückgehen und bekomme hier meine Vermutung nicht bestätigt, daher schau doch bitte mal in Version 2.1.7 in der Datei OTRS_HOME/Kernel/Output/HTML/Standard/AgentTicketQueueTicketView.dtl, ob für das bouncen und das Weiterleiten entsprechende Platzhalter existieren. Dies ist in den späteren Versionen nämlich nicht mehr der Fall. Falls das der Knackpunkt ist, kann man dies ggf. ja mit einer entsprechenden Ergänzung in der dtl-Datei nachbessern. Wäre dann zwar hart codiert, aber ein Workaround. Besten Gruß Markus Nagel Ralf Hildebrandt schrieb: * Ralf Hildebrandt ralf.hildebra...@charite.de: * Ralf Hildebrandt ralf.hildebra...@charite.de: Ich habe ein Upgrade von 2.1.x - 2.2.x - 2.3.4 gemacht und dabei in der Übersicht zwei Links verloren, nämlich Weiterleiten (forward) und Umleiten (bounce). http://www.computerbeschimpfung.de/otrs.png da wo der Mauszeiger ist waren zwei weitere Links, die besagte Funktionen innehatten. Man sieht meistens schon in der Übersicht, ob ein Ticket fehlgeleitet ist und wir wollen vermeiden, erst auf Inhalt gehen zu müssen und dann dort Weiterleiten oder Umleiten wählen zu müssen. Wie kann ich die wieder hinzufügen? Krieg ich einen Tip? Ein RTFM und ne URL wären auch schon mal was. Anbody? - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/ - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
