[otrs] error executing PostMasterMailbox.pl
Hi, I installed OTRS 2.3.2-2 on Ubuntu 9.04 from its repositories. It works perfectly, The only thing I cannot get set up is PostMasterMailbox.pl to schedule fetching emails from the POP account. It works fine when in Mail Account Management i click 'Run Now!' When I execute the file I get: Can't locate /etc/otrs/database.pm in @INC (@INC contains: /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at /usr/share/otrs/Kernel/Config.pm line 25. BEGIN failed--compilation aborted at /usr/share/otrs/Kernel/Config.pm line 35. Compilation failed in require at PostMasterMailbox.pl line 36. BEGIN failed--compilation aborted at PostMasterMailbox.pl line 36. What can I do to fix it? Thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] error executing PostMasterMailbox.pl
Could this just be a permissions issue? When you run it from the web you'll run it as the OTRS user; did you do 'sudo su - otrs' before you tried running PostMasterMailbox.pl? -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Apr 29, 2009 at 12:07, maximx86 maxim...@gmail.com wrote: on Ubuntu 9.04 from its repositories. It works perfectly, The only thing I cannot get set up is PostMasterMailbox.pl to schedule fetching emails from the POP account. It works fine when in Mail - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] error executing PostMasterMailbox.pl
Hello Michiel, No, I did not! Thank you. I am a Linux and OTRS beginner. I ran it now: sudo su - otrs PostMasterMailbox.pl and I didnt receive any information in the terminal, but the script didn't fetch any emails. What would be the next step? Where shall I look now? Many thanks! On Wed, Apr 29, 2009 at 12:14 PM, Michiel Beijen mich...@beefreeit.nl wrote: Could this just be a permissions issue? When you run it from the web you'll run it as the OTRS user; did you do 'sudo su - otrs' before you tried running PostMasterMailbox.pl? -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Apr 29, 2009 at 12:07, maximx86 maxim...@gmail.com wrote: on Ubuntu 9.04 from its repositories. It works perfectly, The only thing I cannot get set up is PostMasterMailbox.pl to schedule fetching emails from the POP account. It works fine when in Mail - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] error executing PostMasterMailbox.pl
Hi Maxim, you should first do 'sudo su - otrs' - that will switch you to the OTRS user. After that, you can cd to /usr/share/otrs/bin and then run './PostMasterMailbox.pl' - you should see output with that. KR -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Apr 29, 2009 at 14:01, maximx86 maxim...@gmail.com wrote: Hello Michiel, No, I did not! Thank you. I am a Linux and OTRS beginner. I ran it now: sudo su - otrs PostMasterMailbox.pl and I didnt receive any information in the terminal, but the script didn't fetch any emails. What would be the next step? Where shall I look now? Many thanks! On Wed, Apr 29, 2009 at 12:14 PM, Michiel Beijen mich...@beefreeit.nl wrote: Could this just be a permissions issue? When you run it from the web you'll run it as the OTRS user; did you do 'sudo su - otrs' before you tried running PostMasterMailbox.pl? -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Apr 29, 2009 at 12:07, maximx86 maxim...@gmail.com wrote: on Ubuntu 9.04 from its repositories. It works perfectly, The only thing I cannot get set up is PostMasterMailbox.pl to schedule fetching emails from the POP account. It works fine when in Mail - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] error executing PostMasterMailbox.pl
Hi Michiel, Right, I've done exactly like you said: maxim...@maxim:~$ sudo su - otrs maxim...@maxim:~$ maxim...@maxim:~$ cd /usr/share/otrs/bin maxim...@maxim:/usr/share/otrs/bin$ maxim...@maxim:/usr/share/otrs/bin$ ./PostMasterMailbox.pl Can't locate /etc/otrs/database.pm in @INC (@INC contains: /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at /usr/share/otrs/Kernel/Config.pm line 25. BEGIN failed--compilation aborted at /usr/share/otrs/Kernel/Config.pm line 35. Compilation failed in require at ./PostMasterMailbox.pl line 36. BEGIN failed--compilation aborted at ./PostMasterMailbox.pl line 36. maxim...@maxim:/usr/share/otrs/bin$ Got the same error msg... :( I found this info but not sure how to follow http://lists.otrs.org/pipermail/otrs/2008-July/023999.html Thanks again! On Wed, Apr 29, 2009 at 12:14 PM, Michiel Beijen mich...@beefreeit.nl wrote: Could this just be a permissions issue? When you run it from the web you'll run it as the OTRS user; did you do 'sudo su - otrs' before you tried running PostMasterMailbox.pl? -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Apr 29, 2009 at 12:07, maximx86 maxim...@gmail.com wrote: on Ubuntu 9.04 from its repositories. It works perfectly, The only thing I cannot get set up is PostMasterMailbox.pl to schedule fetching emails from the POP account. It works fine when in Mail - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] error executing PostMasterMailbox.pl
So OK, here's the catch.. I found out that the otrs2 package on Debian/Ubuntu uses the www-data user for this. If you'd like to run PostMasterMailbox.pl by hand you'd use 'sudo su - www-data' The cronjobs for OTRS are NOT installed after using the otrs2 package; please refer to: http://doc.otrs.org/2.3/en/html/x414.html#cronjobs Also, there's an issue with the configuration of Apache2::Reload if you are using the otrs2 package; see bug http://bugs.otrs.org/show_bug.cgi?id=3811-this renders the Package Manager unusable. What you could do is to install OTRS from source - as I explained in the bug. It's not that much work. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Apr 29, 2009 at 14:33, maximx86 maxim...@gmail.com wrote: Hi Michiel, Right, I've done exactly like you said: maxim...@maxim:~$ sudo su - otrs maxim...@maxim:~$ maxim...@maxim:~$ cd /usr/share/otrs/bin maxim...@maxim:/usr/share/otrs/bin$ maxim...@maxim:/usr/share/otrs/bin$ ./PostMasterMailbox.pl Can't locate /etc/otrs/database.pm in @INC (@INC contains: /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at /usr/share/otrs/Kernel/Config.pm line 25. BEGIN failed--compilation aborted at /usr/share/otrs/Kernel/Config.pm line 35. Compilation failed in require at ./PostMasterMailbox.pl line 36. BEGIN failed--compilation aborted at ./PostMasterMailbox.pl line 36. maxim...@maxim:/usr/share/otrs/bin$ Got the same error msg... :( I found this info but not sure how to follow http://lists.otrs.org/pipermail/otrs/2008-July/023999.html Thanks again! On Wed, Apr 29, 2009 at 12:14 PM, Michiel Beijen mich...@beefreeit.nl wrote: Could this just be a permissions issue? When you run it from the web you'll run it as the OTRS user; did you do 'sudo su - otrs' before you tried running PostMasterMailbox.pl? -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Apr 29, 2009 at 12:07, maximx86 maxim...@gmail.com wrote: on Ubuntu 9.04 from its repositories. It works perfectly, The only thing I cannot get set up is PostMasterMailbox.pl to schedule fetching emails from the POP account. It works fine when in Mail - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] error executing PostMasterMailbox.pl
Hello Michiel, On Wed, Apr 29, 2009 at 3:36 PM, Michiel Beijen mich...@beefreeit.nl wrote: So OK, here's the catch.. I found out that the otrs2 package on Debian/Ubuntu uses the www-data user for this. If you'd like to run PostMasterMailbox.pl by hand you'd use 'sudo su - www-data' You are completely right and I am just being a muppet! It works perfectly. The cronjobs for OTRS are NOT installed after using the otrs2 package; please refer to: http://doc.otrs.org/2.3/en/html/x414.html#cronjobs I will have a look and give it a try. Also, there's an issue with the configuration of Apache2::Reload if you are using the otrs2 package; see bug http://bugs.otrs.org/show_bug.cgi?id=3811 -this renders the Package Manager unusable. What you could do is to install OTRS from source - as I explained in the bug. It's not that much work. I am testing OTRS in vmware now and I guess I will stay for some time with it till I get more familiar with Linux and OTRS. Again thank you for you help. You are a legend! maxim Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Apr 29, 2009 at 14:33, maximx86 maxim...@gmail.com wrote: Hi Michiel, Right, I've done exactly like you said: maxim...@maxim:~$ sudo su - otrs maxim...@maxim:~$ maxim...@maxim:~$ cd /usr/share/otrs/bin maxim...@maxim:/usr/share/otrs/bin$ maxim...@maxim:/usr/share/otrs/bin$ ./PostMasterMailbox.pl Can't locate /etc/otrs/database.pm in @INC (@INC contains: /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at /usr/share/otrs/Kernel/Config.pm line 25. BEGIN failed--compilation aborted at /usr/share/otrs/Kernel/Config.pm line 35. Compilation failed in require at ./PostMasterMailbox.pl line 36. BEGIN failed--compilation aborted at ./PostMasterMailbox.pl line 36. maxim...@maxim:/usr/share/otrs/bin$ Got the same error msg... :( I found this info but not sure how to follow http://lists.otrs.org/pipermail/otrs/2008-July/023999.html Thanks again! On Wed, Apr 29, 2009 at 12:14 PM, Michiel Beijen mich...@beefreeit.nl wrote: Could this just be a permissions issue? When you run it from the web you'll run it as the OTRS user; did you do 'sudo su - otrs' before you tried running PostMasterMailbox.pl? -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Apr 29, 2009 at 12:07, maximx86 maxim...@gmail.com wrote: on Ubuntu 9.04 from its repositories. It works perfectly, The only thing I cannot get set up is PostMasterMailbox.pl to schedule fetching emails from the POP account. It works fine when in Mail - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Survey sending two invites
Our OTRS system is sending two survey invites for each tkt close. The emails are different in that the automatically generated key for the survey is different in each message but they both refer to the same tkt when you look at the survey stats. Any ideas? I have removed and reinstalled the survey module recently in an attempt to resolve the issue. Jeremy Adams PC Support Specialist I Cedar Valley College 972.860.8086 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] multiple otrs instance on unix jails
Hi Michiel... thx a lot... sorry for the following stupid question: but could you tell me what restart otrs means? Thx, Diego Il 27/04/2009 13.36, Michiel Beijen ha scritto: Diego, When looking at Kernel/System/Log.pm and the files under Kernel/System/Log I noticed the following: Whether you choose for the use for a logfile or syslogd, OTRS will ALSO use IPC queues for storing the latest error messages. These are the messages that you'll see via the OTRS Admin System Messages section of the web frontend. In the IPC message it uses the SystemID as a part of the key. That should provide a separate queue per instance, resolving your issues. But, after you specified the new SystemIDs, did you restart OTRS? I guess that will be needed in order to initialize the new IPC queues. KR, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Apr 27, 2009 at 09:10, diego.giardine...@zephirworks.com mailto:diego.giardine...@zephirworks.com wrote: Hi all, some days ago I posted a similar request having no answer. I try to explain in a better way my problem, hoping in such an answer. I have three otrs instances, one each unix jail. Log messages are stored correctly, separated, in three different logfiles, one each instance. But... the buffered log messages (OTRS uses system V shared memory primitives) are shown in each instance: also if the message is owned by the instance A, it's shown into log viewer otrs page of the instance B and C. I changed SystemID variable in each instance; I set OTRS to use its own logfile instead of syslogd. Trying disabling system V communication between jails and host, OTRS stop working. Could you help me? Thx, Diego This message was sent using IMP, the Internet Messaging Program. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinettoatzephirworks.com mobile: +39 328 06 81 489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] multiple otrs instance on unix jails
my guess would be to restart the web server. For apache the command is rcapache2 restart Jeremy Adams PC Support Specialist I Cedar Valley College 972.860.8086 Diego Giardinetto diego.giardine...@zephirworks.com 04/29/09 12:19 PM Hi Michiel... thx a lot... sorry for the following stupid question: but could you tell me what restart otrs means? Thx, Diego Il 27/04/2009 13.36, Michiel Beijen ha scritto: Diego, When looking at Kernel/System/Log.pm and the files under Kernel/System/Log I noticed the following: Whether you choose for the use for a logfile or syslogd, OTRS will ALSO use IPC queues for storing the latest error messages. These are the messages that you'll see via the OTRS Admin System Messages section of the web frontend. In the IPC message it uses the SystemID as a part of the key. That should provide a separate queue per instance, resolving your issues. But, after you specified the new SystemIDs, did you restart OTRS? I guess that will be needed in order to initialize the new IPC queues. KR, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Apr 27, 2009 at 09:10, diego.giardine...@zephirworks.com mailto:diego.giardine...@zephirworks.com wrote: Hi all, some days ago I posted a similar request having no answer. I try to explain in a better way my problem, hoping in such an answer. I have three otrs instances, one each unix jail. Log messages are stored correctly, separated, in three different logfiles, one each instance. But... the buffered log messages (OTRS uses system V shared memory primitives) are shown in each instance: also if the message is owned by the instance A, it's shown into log viewer otrs page of the instance B and C. I changed SystemID variable in each instance; I set OTRS to use its own logfile instead of syslogd. Trying disabling system V communication between jails and host, OTRS stop working. Could you help me? Thx, Diego This message was sent using IMP, the Internet Messaging Program. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinettoatzephirworks.com mobile: +39 328 06 81 489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] multiple otrs instance on unix jails
ok... if restart otrs mean restart apache... changing SystemID value is useless :) Il 29/04/2009 19.44, Jeremy Adams ha scritto: my guess would be to restart the web server. For apache the command is rcapache2 restart Jeremy Adams PC Support Specialist I Cedar Valley College 972.860.8086 Diego Giardinettodiego.giardine...@zephirworks.com 04/29/09 12:19 PM Hi Michiel... thx a lot... sorry for the following stupid question: but could you tell me what restart otrs means? Thx, Diego Il 27/04/2009 13.36, Michiel Beijen ha scritto: Diego, When looking at Kernel/System/Log.pm and the files under Kernel/System/Log I noticed the following: Whether you choose for the use for a logfile or syslogd, OTRS will ALSO use IPC queues for storing the latest error messages. These are the messages that you'll see via the OTRS Admin System Messages section of the web frontend. In the IPC message it uses the SystemID as a part of the key. That should provide a separate queue per instance, resolving your issues. But, after you specified the new SystemIDs, did you restart OTRS? I guess that will be needed in order to initialize the new IPC queues. KR, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Apr 27, 2009 at 09:10,diego.giardine...@zephirworks.com mailto:diego.giardine...@zephirworks.com wrote: Hi all, some days ago I posted a similar request having no answer. I try to explain in a better way my problem, hoping in such an answer. I have three otrs instances, one each unix jail. Log messages are stored correctly, separated, in three different logfiles, one each instance. But... the buffered log messages (OTRS uses system V shared memory primitives) are shown in each instance: also if the message is owned by the instance A, it's shown into log viewer otrs page of the instance B and C. I changed SystemID variable in each instance; I set OTRS to use its own logfile instead of syslogd. Trying disabling system V communication between jails and host, OTRS stop working. Could you help me? Thx, Diego This message was sent using IMP, the Internet Messaging Program. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinettoatzephirworks.com mobile: +39 328 06 81 489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] multiple otrs instance on unix jails
then try restart otrs service: rcotrs restart (on suse distros, no idea about the precise command on others) On Wed, Apr 29, 2009 at 12:46 PM, Diego Giardinetto diego.giardine...@zephirworks.com wrote: ok... if restart otrs mean restart apache... changing SystemID value is useless :) Il 29/04/2009 19.44, Jeremy Adams ha scritto: my guess would be to restart the web server. For apache the command is rcapache2 restart Jeremy Adams PC Support Specialist I Cedar Valley College 972.860.8086 Diego Giardinettodiego.giardine...@zephirworks.com 04/29/09 12:19 PM Hi Michiel... thx a lot... sorry for the following stupid question: but could you tell me what restart otrs means? Thx, Diego Il 27/04/2009 13.36, Michiel Beijen ha scritto: Diego, When looking at Kernel/System/Log.pm and the files under Kernel/System/Log I noticed the following: Whether you choose for the use for a logfile or syslogd, OTRS will ALSO use IPC queues for storing the latest error messages. These are the messages that you'll see via the OTRS Admin System Messages section of the web frontend. In the IPC message it uses the SystemID as a part of the key. That should provide a separate queue per instance, resolving your issues. But, after you specified the new SystemIDs, did you restart OTRS? I guess that will be needed in order to initialize the new IPC queues. KR, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Apr 27, 2009 at 09:10,diego.giardine...@zephirworks.com mailto:diego.giardine...@zephirworks.com wrote: Hi all, some days ago I posted a similar request having no answer. I try to explain in a better way my problem, hoping in such an answer. I have three otrs instances, one each unix jail. Log messages are stored correctly, separated, in three different logfiles, one each instance. But... the buffered log messages (OTRS uses system V shared memory primitives) are shown in each instance: also if the message is owned by the instance A, it's shown into log viewer otrs page of the instance B and C. I changed SystemID variable in each instance; I set OTRS to use its own logfile instead of syslogd. Trying disabling system V communication between jails and host, OTRS stop working. Could you help me? Thx, Diego This message was sent using IMP, the Internet Messaging Program. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinettoatzephirworks.com mobile: +39 328 06 81 489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Leonardo Certuche 301 284 6250 460 0727 ext 5559 leonardo.certu...@itcon-ltda.com www.itcon-ltda.com Cra 31 # 54-10 TECNOSOFT Medellín, Colombia - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] multiple otrs instance on unix jails
on freebsd there is suse-rcotrs in otrs scripts sub-folder. reading the bash script, seems its stop and restart apache and otrs cronjobs... all action done manually earlier. This seems not affect common shared memory area used by otrs instances over the jails. Il 29/04/2009 19.50, Leonardo Certuche ha scritto: then try restart otrs service: rcotrs restart (on suse distros, no idea about the precise command on others) On Wed, Apr 29, 2009 at 12:46 PM, Diego Giardinetto diego.giardine...@zephirworks.com mailto:diego.giardine...@zephirworks.com wrote: ok... if restart otrs mean restart apache... changing SystemID value is useless :) Il 29/04/2009 19.44, Jeremy Adams ha scritto: my guess would be to restart the web server. For apache the command is rcapache2 restart Jeremy Adams PC Support Specialist I Cedar Valley College 972.860.8086 Diego Giardinettodiego.giardine...@zephirworks.com mailto:diego.giardine...@zephirworks.com 04/29/09 12:19 PM Hi Michiel... thx a lot... sorry for the following stupid question: but could you tell me what restart otrs means? Thx, Diego Il 27/04/2009 13.36, Michiel Beijen ha scritto: Diego, When looking at Kernel/System/Log.pm and the files under Kernel/System/Log I noticed the following: Whether you choose for the use for a logfile or syslogd, OTRS will ALSO use IPC queues for storing the latest error messages. These are the messages that you'll see via the OTRS Admin System Messages section of the web frontend. In the IPC message it uses the SystemID as a part of the key. That should provide a separate queue per instance, resolving your issues. But, after you specified the new SystemIDs, did you restart OTRS? I guess that will be needed in order to initialize the new IPC queues. KR, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Apr 27, 2009 at 09:10,diego.giardine...@zephirworks.com mailto:diego.giardine...@zephirworks.com mailto:diego.giardine...@zephirworks.com mailto:diego.giardine...@zephirworks.com wrote: Hi all, some days ago I posted a similar request having no answer. I try to explain in a better way my problem, hoping in such an answer. I have three otrs instances, one each unix jail. Log messages are stored correctly, separated, in three different logfiles, one each instance. But... the buffered log messages (OTRS uses system V shared memory primitives) are shown in each instance: also if the message is owned by the instance A, it's shown into log viewer otrs page of the instance B and C. I changed SystemID variable in each instance; I set OTRS to use its own logfile instead of syslogd. Trying disabling system V communication between jails and host, OTRS stop working. Could you help me? Thx, Diego This message was sent using IMP, the Internet Messaging Program. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinettoatzephirworks.com http://zephirworks.com mobile: +39 328 06 81 489 - OTRS
[otrs] Ticket Escalation on OTRS 2.3.4
Hi guys, I'm using otrs 2.3.4. I'd like to set up escalation to a Queue. I have tried to set it on Escalation - First Response Time and Escalation - Solution Time. But in both cases, the system only shows a message at notification Area. I thing it should show only the escaleted tickets for the agents, but it shows all tickets and escaleted tickets notifications. Is it the way it should work? Thanks, -- Ronaldo Richieri (15) 8818-2009 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] customer specific service catalog
Morning Is it possible to create and maintain separate services for each customer company in OTRS? If yes, can you pls advise how? Many thanks Rgds Mani - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ module
Afternoon Is it possible, to have separate FAQ for each customer company and make it visible only when they login? If yes, how do I do that? Rgds Mani - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Installation Error in Ubuntu
Hi I tried to install otrs2 in ubuntu I got below error msg, Please help me r...@serveross:/home/ravi# apt-get install otrs2 Reading package lists... Done Building dependency tree Reading state information... Done otrs2 is already the newest version. The following packages were automatically installed and are no longer required: pwgen mythtv-common mobile-broadband-provider-info gnome-themes-selected tango-icon-theme python-pkg-resources odt2txt python-rdflib Use 'apt-get autoremove' to remove them. 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. 1 not fully installed or removed. After this operation, 0B of additional disk space will be used. Setting up otrs2 (2.3.2-2) ... dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf *** WARNING: ucf was run from a maintainer script that uses debconf, but the script did not pass --debconf-ok to ucf. The maintainer script should be fixed to not stop debconf before calling ucf, and pass it this parameter. For now, ucf will revert to using old-style, non-debconf prompting. Ugh! Please inform the package maintainer about this problem. Replacing config file /etc/otrs/database.pm with new version granting access to database otrs2 for o...@localhost: already exists. creating database otrs2: success. verifying database otrs2 exists: success. populating database via sql... done. dbconfig-common: flushing administrative password Module perl already enabled ERROR: Module rewrite not properly enabled: /etc/apache2/mods-enabled/rewrite.load is a real file, not touching it dpkg: error processing otrs2 (--configure): subprocess post-installation script returned error exit status 1 Errors were encountered while processing: otrs2 E: Sub-process /usr/bin/dpkg returned an error code (1) r...@serveross:/home/ravi# Thanks, Ravi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs-de] Upgrade Problem method TicketEscalationIndexBuild
Das System Suse Linux Enterprise Server 10.2 x86-64 Altes OTRS: 2.2.3 Upgrade auf neues OTRS: 2.3.4 Beim Upgrade der Datenbank passiert folgendes: ./DBUpdate-to-2.3.pl Subroutine create redefined at /opt/otrs/Kernel/cpan-lib/Mail/Field/Generic.pm l ine 15. Subroutine parse redefined at /opt/otrs/Kernel/cpan-lib/Mail/Field/Generic.pm li ne 26. Subroutine stringify redefined at /opt/otrs/Kernel/cpan-lib/Mail/Field/Generic.p m line 31. Start migration of the system... NOTICE: Rebuild config... done. NOTICE: Clean up old cache files... done. NOTICE: Clean up non existing table references... done. Can't locate object method TicketEscalationIndexBuild via package Kernel::System::Ticket at ./DBUpdate-to-2.3.pl line 273, PRODUCT line 16. Kann jemand sagen wie das Problem behoben werden kann. Meine Kenntnisse in mysql sind rudimentär. Vielen Dank an alle Helfenden Mit freundlichen Grüßen Michael Rödl __ Verschicken Sie SMS direkt vom Postfach aus - in alle deutschen und viele ausländische Netze zum gleichen Preis! https://produkte.web.de/webde_sms/sms - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] problem: sql 2005 als kundenDB
Guten Morgen,
sorry das ich diese Mail wieder auflege.
Kann mir jemand einen Tip geben?
Vielen Dank
Sentürk Ugras
sentuerk wrote:
Hallo,
ich möchte eine MS SQL 2005 Express DB als KundenDB benutzen.
OTRS ist auf Ubuntu Server 8.10 installiert.
Ich habe auf der OTRS Maschine unixODBC installiert und
der Test mit isql ist auch ok.
Config.pm habe ich auch eingerichtet.
Im Agenten-Fenster - Kunden : sehe ich auch das die MS SQL DB benutzt
wird.
Wenn ich nach eines der CustomerSearchFields suche bekomme ich keine
Daten angezeigt.
Da die DB Anbindung steht vermute ich das die richtige table aus der DB
nicht abgefragt wird.
Wie kann ich prüfen ob Daten aus der Table der DB lesbar sind?
Gibt es eine Doku dazu?
Die Config.pm:
package Kernel::Config;
BEGIN {
if (-f '/etc/otrs/database.pm') {
require '/etc/otrs/database.pm';
if ($dbtype eq 'pgsql') {
$dbport ||= '5432';
our $dsn = DBI:Pg:dbname;
}
else {
$dbport ||= '3306';
our $dsn = DBI:mysql:database;
}
}
}
sub Load {
my $Self = shift;
$Self-{DatabaseHost} = $dbserver || 'localhost';
$Self-{Database} = $dbname || 'otrs';
$Self-{DatabaseUser} = $dbuser || 'otrs';
$Self-{DatabasePw} = $dbpass;
$Self-{DatabaseDSN} =
$dsn=$Self-{Database};host=$Self-{DatabaseHost};port=$dbport;;
$Self-{Home} = '/usr/share/otrs';
$Self-{SecureMode} = 1;
$Self-{Database::Type} = mssql;
$Self-{CustomerUser} = {
Name = 'MSSQLDB',
Module = 'Kernel::System::CustomerUser::DB',
Params = {
DSN = 'DBI:ODBC:MSSQLDB',
User = 'DBuser',
Password = 'DBpasswd',
Table = 'dbo.tkunde',
},
CustomerKey = 'cKundenNr',
CustomerID = 'cKundenNr',
CustomerValid = 'cAktiv',
CustomerUserListFields = ['cVorname', 'cName', 'cEmail'],
CustomerUserSearchFields = ['cEbayName', 'cName',
'cKundenNr'],
CustomerUserSearchPrefix = '',
CustomerUserSearchSuffix = '*',
CustomerUserSearchListLimit = 250,
CustomerUserPostMasterSearchFields = ['cEMail'],
CustomerUserNameFields =
['cAnrede','cVorname','cName'],
CustomerUserEmailUniqCheck = 1,
ReadOnly = 1,
Map = [
['UserSalutation', 'Salutation', 'cAnrede', 1, 0, 'var',
'', 0 ],
['UserFirstname', 'Firstname', 'cVorname', 1, 1, 'var',
'', 0 ],
['UserLastname', 'Lastname', 'cName', 1, 1, 'var', '', 0 ],
['UserLogin', 'Username', 'cEbayName 1', 'var', '', 0 ],
['UserPassword', 'Password', 'cPLZ',0, 0, 'var', '', 0 ],
['UserEmail', 'Email', 'cEMail',1, 1, 'var', '', 0 ],
['UserCustomerID', 'CustomerID', 'cKundenNr', 0, 1,
'var', '', 0 ],
],
Selections = {
UserSalutation = {
'Herr' = 'Herr',
'Frau' = 'Frau',
},
},
};
}
use strict;
use vars qw(@ISA $VERSION);
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');
$VERSION = '$Revision: 1.18 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
1;
-
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Re: [otrs-de] Error: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and . [..]
Hi zusammen, Error: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and so wie ich das sehe geht es um ein PerlModul und nicht um ein Apache Modul. wennn ich danach suche bekomme ich das hier: apt-cache search Apache::Reload libmodule-refresh-perl - Refresh %INC files when updated on disk scheint ein sammelmodul zu sein das eben auch die funktionalität von Apache::Reload zu verfügung stellt. Description: Refresh %INC files when updated on disk Module::Refresh is a generalization of the functionality provided by Apache::StatINC and Apache::Reload. It's designed to make it easy to do simple iterative development when working in a persistent environment. Wenn das nicht tut, bleibt wohl nur CPAN... grüße, Sebastian - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
[otrs-de] FAQ - public (all) bei Artikelerstellung ausblenden
Hallo Liste, besteht die Möglichkeit, beim Anlegen eines neuen Artikel in der FAQ (1.5.4) den Status public (all) auszublenden? Ich habe in dem FAQ- Modul leider nichts hierzu gefunden. Bin für jeden Hinweis sehr dankbar. Gruß, René - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] Repost: unsichtbare Icons zwischen Abmelden und Queue-Ansicht
* Ralf Hildebrandt ralf.hildebra...@charite.de: (Es wurde nach dem Source der Seite gefragt, daher nochmal) Ich habe zwei unsichbare Icons zwischen Abmelden und Queue-Ansicht. Die IE User sehen ein broken image Icon. Lösung: In https://otrs.charite.de/otrs/index.pl?Action=AdminSysConfigSubaction=EditSysConfigSubGroup=Frontend::Agent::ModuleRegistrationSysConfigGroup=Ticket# hatte ich Frontend::Module###AgentTicketBounce: Frontendmodul-Registration des AgentTicketBounce-Objekts im Agent-Interface. und Frontend::Module###AgentTicketForward: Frontendmodul-Registration des AgentTicketForward-Objekts im Agent-Interface. aktiviert. Deaktiviert, dann waren die zwei broken Icons weg - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] Note Types: Nur 'note-internal' si nd verfügbar...
Hi Philip, Schau mal im admin-Bereich unter Sysconfig: Frontend::Agent::Ticket::ViewClose Dort können im Eintrag Ticket::Frontend::AgentTicketClose###ArticleTypes: die Notiztypen für close eingestellt werden Viele Grüße Michaela \!/ (@ @) o00-(_)-00o - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
[otrs-de] Escalation-View
Hallo Liste, Ich habe zwei Anliegen: 1. In der Escalation-View tauchen bei mir 3 Tickets auf, die den Status 'erfolgreich geschlossen' haben. In allen Fällen wurde nach dem Schließen des Tickets noch eine weitere Aktion (Schließen-Notiz) getätigt. Allerdings konnte ich diese Konstellation nicht nachbauen. In der Ticket-Tabelle war in den Spalten escalation_update_time und escalation_time der betroffenen Tickets jeweils keine '0'. Hat jemand eine Idee, was die Ursache ist? Nachdem ich den Inhalt bei escalation_time auf '0' gesetzt habe, sind die Tickets jetzt aus der View verschwunden. 2. Diese Frage hatte ich schon einmal gestellt, aber leider keine passende Antwort bekommen: Wie kann man die Aktualisierungslinks der Qeue-Ansicht um den Besitzer des Tickets ergänzen? Viele Grüße, Michaela \!/ (@ @) o00-(_)-00o - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
[otrs-de] André Schönfuß/SPK_Vogtland ist außer Haus.
Ich werde ab 29.04.2009 nicht im Büro sein. Ich kehre zurück am 04.05.2009. --- Sparkasse Vogtland Komturhof 2, 08527 Plauen Registergericht Chemnitz, HRB4005 Bankleitzahl 87058000 Steuernummer 223/144/00767 Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese E-Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail oder von Teilen dieser Mail ist nicht gestattet. Wir haben alle verkehrsüblichen Maßnahmen unternommen, um das Risiko der Verbreitung virenbefallener Software oder E-Mails zu minimieren, dennoch raten wir Ihnen, Ihre eigenen Virenkontrollen auf alle Anhänge an dieser Nachricht durchzuführen. Wir schließen außer für den Fall von Vorsatz oder grober Fahrlässigkeit die Haftung für jeglichen Verlust oder Schäden durch virenbefallene Software oder E-Mails aus. Jede von der Bank versendete E-Mail ist sorgfältig erstellt worden, dennoch schließen wir die rechtliche Verbindlichkeit aus; sie kann nicht zu einer irgendwie gearteten Verpflichtung zu Lasten der Bank ausgelegt werden. - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
