Re: [otrs] After Configuring IIS with PerlEx, not able to make changes in Sysconfig :(
The blank field is also not created on my system. Apart from the SysConfig Issue everything is working fine and smooth. Maybe it's possible to create the field in the OTRS-Home/Kernel/Config/Files ZZZAAuto.pm and ZZZAuto.pm files?! Johannes -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Arpit2 G Gesendet: Freitag, 15. Jänner 2010 08:38 An: User questions and discussions about OTRS. Cc: User questions and discussions about OTRS.; otrs-boun...@otrs.org Betreff: Re: [otrs] After Configuring IIS with PerlEx, not able to make changes in Sysconfig :( Hello Astner, But in my case even when i click on New button, Blank field is not coming. Did you find any other issues apart from Sysconfig. Rest of the features are working perfectly for you ??? did u find any other isues? Arpit Gupta From: Astner Johannes johannes.ast...@acp.at To: User questions and discussions about OTRS. otrs@otrs.org Date: 01/15/2010 01:04 PM Subject:Re: [otrs] After Configuring IIS with PerlEx, not able to make changes in Sysconfig :( Sent by:otrs-boun...@otrs.org Hi A G, after I changed from Perl to PerlEx I faced the same problem. But when I change any value in the SysConfig and I restart the IIS afterwards, the values are accepted. Johannes -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Arpit2 G Gesendet: Freitag, 15. Jänner 2010 05:09 An: otrs@otrs.org Betreff: [otrs] After Configuring IIS with PerlEx, not able to make changes in Sysconfig :( Hello Everyone, I am running otrs 2.4.5 on windows 2008. Yesterday I configured my IIS 7 with PerlEx, OTRS application is running fine, Speed is also improved but i am facing one strange problem - I am not able to make any changes in sysconfig, changes are not being saved. Even when i click on New button to add a new field in any config file, only the page gets refreshed nothing happened :( After this I again switched back to normal Perl (Without PerlEx), Everything is working fine. Please guide me what mistake i am doing here. I have followed this blog to configure PerlEx: http://blogs.iis.net/wadeh/archive/2009/04/13/running-perl-on-iis-7.aspx Regards A G =-=-= Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ =-=-= Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply
Re: [otrs] After Configuring IIS with PerlEx, not able to make changes in Sysconfig :(
I tried that also but system is restoring the previous values. But I did not restarted the IIS, may be it was because of that only. Finally i am configuring my System via normal Perl and once all changes are done I'll switch to PerlEX. But I would like to know the reason behind this, this is a big issue in OTRS.If anybody had any idea on this problem. Please let us know. Regards A G From: Astner Johannes johannes.ast...@acp.at To: User questions and discussions about OTRS. otrs@otrs.org Date: 01/15/2010 01:39 PM Subject:Re: [otrs] After Configuring IIS with PerlEx, not able to make changes in Sysconfig :( Sent by:otrs-boun...@otrs.org The blank field is also not created on my system. Apart from the SysConfig Issue everything is working fine and smooth. Maybe it's possible to create the field in the OTRS-Home/Kernel/Config/Files ZZZAAuto.pm and ZZZAuto.pm files?! Johannes -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Arpit2 G Gesendet: Freitag, 15. Jänner 2010 08:38 An: User questions and discussions about OTRS. Cc: User questions and discussions about OTRS.; otrs-boun...@otrs.org Betreff: Re: [otrs] After Configuring IIS with PerlEx, not able to make changes in Sysconfig :( Hello Astner, But in my case even when i click on New button, Blank field is not coming. Did you find any other issues apart from Sysconfig. Rest of the features are working perfectly for you ??? did u find any other isues? Arpit Gupta From: Astner Johannes johannes.ast...@acp.at To: User questions and discussions about OTRS. otrs@otrs.org Date: 01/15/2010 01:04 PM Subject:Re: [otrs] After Configuring IIS with PerlEx, not able to make changes in Sysconfig :( Sent by:otrs-boun...@otrs.org Hi A G, after I changed from Perl to PerlEx I faced the same problem. But when I change any value in the SysConfig and I restart the IIS afterwards, the values are accepted. Johannes -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Arpit2 G Gesendet: Freitag, 15. Jänner 2010 05:09 An: otrs@otrs.org Betreff: [otrs] After Configuring IIS with PerlEx, not able to make changes in Sysconfig :( Hello Everyone, I am running otrs 2.4.5 on windows 2008. Yesterday I configured my IIS 7 with PerlEx, OTRS application is running fine, Speed is also improved but i am facing one strange problem - I am not able to make any changes in sysconfig, changes are not being saved. Even when i click on New button to add a new field in any config file, only the page gets refreshed nothing happened :( After this I again switched back to normal Perl (Without PerlEx), Everything is working fine. Please guide me what mistake i am doing here. I have followed this blog to configure PerlEx: http://blogs.iis.net/wadeh/archive/2009/04/13/running-perl-on-iis-7.aspx Regards A G =-=-= Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs -
Re: [otrs] Tickets ReOpening
To do so, just use an admin account, then sysconfig and change that param: PostmasterFollowUpStateClosed: To closed :) Philippe World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Office 2007 Documents Open As Zip Files
Hi all, I'm running OTRS on Open Suse 11.1 and I'm having an issue with opening Office 2007 from OTRS. When we try and open a document it opens as a ZIP file. This seems to be an issue related to the mime settings and I've tried adding the following to the /etc/mime.types file however this hasn't resolved the issue:- application/vnd.openxmlformats docx pptx xlsx And also application/vnd.ms-word.document.macroEnabled.12 .docm application/vnd.openxmlformats-officedocument.wordprocessingml.document docx application/vnd.openxmlformats-officedocument.wordprocessingml.template dotx application/vnd.ms-powerpoint.template.macroEnabled.12 potm application/vnd.openxmlformats-officedocument.presentationml.template potx application/vnd.ms-powerpoint.addin.macroEnabled.12 ppam application/vnd.ms-powerpoint.slideshow.macroEnabled.12 ppsm application/vnd.openxmlformats-officedocument.presentationml.slideshow ppsx application/vnd.ms-powerpoint.presentation.macroEnabled.12 pptm application/vnd.openxmlformats-officedocument.presentationml.presentatio n pptx application/vnd.ms-excel.addin.macroEnabled.12 xlam application/vnd.ms-excel.sheet.binary.macroEnabled.12 xlsb application/vnd.ms-excel.sheet.macroEnabled.12 xlsm application/vnd.openxmlformats-officedocument.spreadsheetml.sheet xlsx application/vnd.ms-excel.template.macroEnabled.12 xltm application/vnd.openxmlformats-officedocument.spreadsheetml.template xltx The issue only seems to be related to Internet Explorer as Firefox and Chrome work okay. I've also tried adding the OTRS web address as a Trusted Site within IE but this hasn't resolved the issue either. Has anybody else had the same problem? If so how did you resolve? Any help will be much appreciated. Regards, David Hunter - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Office 2007 Documents Open As Zip Files
Hi, I had the same problem on another webserver, I put in my .htaccess file (pretty much the same as what you've done) AddType application/vnd.ms-word.document.macroEnabled.12 .docm AddType application/vnd.openxmlformats-officedocument.wordprocessingml.document docx AddType application/vnd.openxmlformats-officedocument.wordprocessingml.template dotx AddType application/vnd.ms-powerpoint.template.macroEnabled.12 potm AddType application/vnd.openxmlformats-officedocument.presentationml.template potx AddType application/vnd.ms-powerpoint.addin.macroEnabled.12 ppam AddType application/vnd.ms-powerpoint.slideshow.macroEnabled.12 ppsm AddType application/vnd.openxmlformats-officedocument.presentationml.slideshow ppsx AddType application/vnd.ms-powerpoint.presentation.macroEnabled.12 pptm AddType application/vnd.openxmlformats-officedocument.presentationml.presentation pptx AddType application/vnd.ms-excel.addin.macroEnabled.12 xlam AddType application/vnd.ms-excel.sheet.binary.macroEnabled.12 xlsb AddType application/vnd.ms-excel.sheet.macroEnabled.12 xlsm AddType application/vnd.openxmlformats-officedocument.spreadsheetml.sheet xlsx AddType application/vnd.ms-excel.template.macroEnabled.12 xltm AddType application/vnd.openxmlformats-officedocument.spreadsheetml.template xltx However, afterwards I had to restart apache, have you also done that? Regards, On Fri, Jan 15, 2010 at 11:04 AM, Hunter, David david.hun...@yrclogistics.com wrote: Hi all, I’m running OTRS on Open Suse 11.1 and I’m having an issue with opening Office 2007 from OTRS. When we try and open a document it opens as a ZIP file. This seems to be an issue related to the mime settings and I’ve tried adding the following to the /etc/mime.types file however this hasn’t resolved the issue:- application/vnd.openxmlformats docx pptx xlsx And also application/vnd.ms-word.document.macroEnabled.12 .docm application/vnd.openxmlformats-officedocument.wordprocessingml.document docx application/vnd.openxmlformats-officedocument.wordprocessingml.template dotx application/vnd.ms-powerpoint.template.macroEnabled.12 potm application/vnd.openxmlformats-officedocument.presentationml.template potx application/vnd.ms-powerpoint.addin.macroEnabled.12 ppam application/vnd.ms-powerpoint.slideshow.macroEnabled.12 ppsm application/vnd.openxmlformats-officedocument.presentationml.slideshow ppsx application/vnd.ms-powerpoint.presentation.macroEnabled.12 pptm application/vnd.openxmlformats-officedocument.presentationml.presentation pptx application/vnd.ms-excel.addin.macroEnabled.12 xlam application/vnd.ms-excel.sheet.binary.macroEnabled.12 xlsb application/vnd.ms-excel.sheet.macroEnabled.12 xlsm application/vnd.openxmlformats-officedocument.spreadsheetml.sheet xlsx application/vnd.ms-excel.template.macroEnabled.12 xltm application/vnd.openxmlformats-officedocument.spreadsheetml.template xltx The issue only seems to be related to Internet Explorer as Firefox and Chrome work okay. I’ve also tried adding the OTRS web address as a Trusted Site within IE but this hasn’t resolved the issue either. Has anybody else had the same problem? If so how did you resolve? Any help will be much appreciated. Regards, David Hunter - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Office 2007 Documents Open As Zip Files
Hi David, Yes Apache has been restart, several times in fact. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of David Holder Sent: 15 January 2010 12:16 To: User questions and discussions about OTRS. Subject: Re: [otrs] Office 2007 Documents Open As Zip Files Hi, I had the same problem on another webserver, I put in my .htaccess file (pretty much the same as what you've done) AddType application/vnd.ms-word.document.macroEnabled.12 .docm AddType application/vnd.openxmlformats-officedocument.wordprocessingml.document docx AddType application/vnd.openxmlformats-officedocument.wordprocessingml.template dotx AddType application/vnd.ms-powerpoint.template.macroEnabled.12 potm AddType application/vnd.openxmlformats-officedocument.presentationml.template potx AddType application/vnd.ms-powerpoint.addin.macroEnabled.12 ppam AddType application/vnd.ms-powerpoint.slideshow.macroEnabled.12 ppsm AddType application/vnd.openxmlformats-officedocument.presentationml.slideshow ppsx AddType application/vnd.ms-powerpoint.presentation.macroEnabled.12 pptm AddType application/vnd.openxmlformats-officedocument.presentationml.presentatio n pptx AddType application/vnd.ms-excel.addin.macroEnabled.12 xlam AddType application/vnd.ms-excel.sheet.binary.macroEnabled.12 xlsb AddType application/vnd.ms-excel.sheet.macroEnabled.12 xlsm AddType application/vnd.openxmlformats-officedocument.spreadsheetml.sheet xlsx AddType application/vnd.ms-excel.template.macroEnabled.12 xltm AddType application/vnd.openxmlformats-officedocument.spreadsheetml.template xltx However, afterwards I had to restart apache, have you also done that? Regards, On Fri, Jan 15, 2010 at 11:04 AM, Hunter, David david.hun...@yrclogistics.com wrote: Hi all, I'm running OTRS on Open Suse 11.1 and I'm having an issue with opening Office 2007 from OTRS. When we try and open a document it opens as a ZIP file. This seems to be an issue related to the mime settings and I've tried adding the following to the /etc/mime.types file however this hasn't resolved the issue:- application/vnd.openxmlformats docx pptx xlsx And also application/vnd.ms-word.document.macroEnabled.12 .docm application/vnd.openxmlformats-officedocument.wordprocessingml.document docx application/vnd.openxmlformats-officedocument.wordprocessingml.template dotx application/vnd.ms-powerpoint.template.macroEnabled.12 potm application/vnd.openxmlformats-officedocument.presentationml.template potx application/vnd.ms-powerpoint.addin.macroEnabled.12 ppam application/vnd.ms-powerpoint.slideshow.macroEnabled.12 ppsm application/vnd.openxmlformats-officedocument.presentationml.slideshow ppsx application/vnd.ms-powerpoint.presentation.macroEnabled.12 pptm application/vnd.openxmlformats-officedocument.presentationml.presentatio n pptx application/vnd.ms-excel.addin.macroEnabled.12 xlam application/vnd.ms-excel.sheet.binary.macroEnabled.12 xlsb application/vnd.ms-excel.sheet.macroEnabled.12 xlsm application/vnd.openxmlformats-officedocument.spreadsheetml.sheet xlsx application/vnd.ms-excel.template.macroEnabled.12 xltm application/vnd.openxmlformats-officedocument.spreadsheetml.template xltx The issue only seems to be related to Internet Explorer as Firefox and Chrome work okay. I've also tried adding the OTRS web address as a Trusted Site within IE but this hasn't resolved the issue either. Has anybody else had the same problem? If so how did you resolve? Any help will be much appreciated. Regards, David Hunter - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Custom Queue Ticket View
Hi there I would like to have a queue custom view that lists only the tickets owned by the agent logged in. In thi way, an agent can hace a quick access to his own tickets without using the search option..Like My Queues view, but filtered with the agent tickets. Is possible to configure OTRS to do it? Do I need to implement o code some new procedures/modules? Best regards!! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Custom Queue Ticket View
Isn't that what the 'locked tickets' are? Greets, Daniel -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von magicboiz Gesendet: Freitag, 15. Januar 2010 13:34 An: otrs@otrs.org Betreff: [otrs] Custom Queue Ticket View Hi there I would like to have a queue custom view that lists only the tickets owned by the agent logged in. In thi way, an agent can hace a quick access to his own tickets without using the search option..Like My Queues view, but filtered with the agent tickets. Is possible to configure OTRS to do it? Do I need to implement o code some new procedures/modules? Best regards!! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Empty mails deleted
Hello List. Im using OTRS 2.4.6. I just got some errors from cron: Message: POP3: Can't process mail, email no 1 is empty! Unfortunately this mails are not saved in /opt/otrs/var/spool. Im afraid to loose mails of my customers. Does somebody else have this error? I already created a bug for this issue: http://bugs.otrs.org/show_bug.cgi?id=4739 This is the full error message: ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010 Message: POP3: Can't process mail, email no 1 is empty! Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94 ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010 Message: POP3: Can't process mail, email no 2 is empty! Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94 ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010 Message: POP3: Can't process mail, email no 3 is empty! Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94 ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010 Message: POP3: Can't process mail, email no 4 is empty! Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94 ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010 Message: POP3: Can't process mail, email no 5 is empty! Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94 ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010 Message: POP3: Can't process mail, email no 6 is empty! Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94 ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010 Message: POP3: Can't process mail, email no 7 is empty! Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94 ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010 Message: POP3: Can't process mail, email no 8 is empty! Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94 ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:26 2010 Message: POP3: Can't process mail, email no 9 is empty! Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module:
[otrs] Bug with Ticket::Frontend::AgentTicketCompose###StateDefault:
Hi there, This parameter should force the next ticket state when composing an answer. Ticket::Frontend::AgentTicketCompose###StateDefault: works only for the first answer. If more than answer exist, the next ticket state will always be open. ... Philippe Martignier Communications Division Customer Service Section Email : philippe.martign...@wipo.intmailto:philippe.martign...@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Bug with Ticket::Frontend::AgentTicketCompose###StateDefault:
Hi Philippe, which OTRS version? Greetings, -Martin On 15.01.2010, at 16:25, Martignier, Philippe wrote: Hi there, This parameter should force the next ticket state when composing an answer. Ticket::Frontend::AgentTicketCompose###StateDefault: works only for the first answer. If more than answer exist, the next ticket state will always be open. … Philippe Martignier Communications Division Customer Service Section Email : philippe.martign...@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Empty mails deleted
Hallo Andre, is it possible that two PostMasterMailbox.pl was running at same time? I found out, that some mail server are not locking a mailbox, so two can fetch email the same time and the first one wins, the second one tries to fetch it too, but gets as error Can't process mail, email no x is empty!. So basically in this case no email get's lost, but still the error message is really confusing. This would be no problem if the mail server would lock the mailbox during the connection of the first one. -Martin On 15.01.2010, at 14:25, mono...@gmx.net wrote: Hello List. Im using OTRS 2.4.6. I just got some errors from cron: Message: POP3: Can't process mail, email no 1 is empty! Unfortunately this mails are not saved in /opt/otrs/var/spool. Im afraid to loose mails of my customers. Does somebody else have this error? I already created a bug for this issue: http://bugs.otrs.org/show_bug.cgi?id=4739 This is the full error message: ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010 Message: POP3: Can't process mail, email no 1 is empty! Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94 ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010 Message: POP3: Can't process mail, email no 2 is empty! Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94 ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010 Message: POP3: Can't process mail, email no 3 is empty! Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94 ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010 Message: POP3: Can't process mail, email no 4 is empty! Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94 ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010 Message: POP3: Can't process mail, email no 5 is empty! Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94 ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010 Message: POP3: Can't process mail, email no 6 is empty! Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94 ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010 Message: POP3: Can't process mail, email no 7 is empty! Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94 ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010 Message: POP3: Can't process mail, email no 8 is empty! Traceback
[otrs] Ticket escalation on reopen
Hi everyone, I have an escalation issue which I don't understand, I hope someone can give me a hint. I have an escalation time of e.g. 24 hours. I get a ticket, I reply to it and thereby set the state to closed. A year later someone replies to this mail. The ticket is open again and immediately escalates. Why? I would expect to get a fresh 24 hours. Mit freundlichen Grüßen / With kind regards Axel Christ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Can I change ticket field names?
Greetings oh gurus of great knowledge, I'm hoping to change a few ticket names. I'd like to call From, Service, and SLA something completely different. Is there a way to change their names? -Garren McKelvey - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] how to get otrs to move messages automatically
hi, i am in desperate need to know how to get otrs to automatically move messages that match either a subject or a email address to another queue. regards, saurabh pande. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] newbie questions
thanks oliver (y). btw, i bypassed the limitation mentioned in point 3 by creating a group that had users from multiple groups :) regards, saurabh pande. Original Message Subject: Re: [otrs] newbie questions From: osallou olivier.sal...@irisa.fr To: otrs@otrs.org, saurab...@directi.com Date: 1/14/10 7:17 PM Hi, see answers below (embedded) regards Olivier Le 14/01/2010 12:55, Saurabh Pande a écrit : hi, i am a new to otrs. i have just had 2.4.6 deployed on a very high spec. linux box and while setting up email accounts through imap, thru the admin panel, i encountered a few issues that i am hoping someone would be able to answer: 1. what is a sub-queue and in what circumstance would one need it? does a new queue have to be a sub-queue of raw? Olivier: a sub queue is just a way to classify your queues , you could get a main one for a product for example, and sub queues for marketing or technical or components etc.. They do not need to be sub queues of raw (I would even suggest to keep Raw alone and then to dispatch tickets to other queues. 2. i am unable to ascertain the difference between roles and groups. can someone throw some more light on the same? Olivier: groups are relative to access rights to tickets/faq/admin etc... Users will have specific rights for each group allowing to only view tickets for example, or to create some. 3. can multiple groups be assigned to a queue? i could only locate a drop-down to select a single queue. Olivier: basic groups are automatically created with components (Core, ITSM etc..). Queues will be part of a single group (for access rights) 4. even though i have configured several users, i can not see them from the users link. i have to visit users - groups link to list and configure users. Olivier: in User Management you can search for users with a * , for exemple myus* will match for myuser . * alone will match all users 5. deactivating a signature disallows email ticket sending. is there a way to disable signature inclusion; from maybe sysconfig? Olivier: easiest is to create an empty signature and use this signature in your queue. regards, saurabh pande. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] how to get otrs to move messages automatically
Hi Use the generic agent in the admin section. -Original Message- From: Saurabh Pande saurab...@directi.com Sent: 15 January 2010 05:37 PM To: User questions and discussions about OTRS. otrs@otrs.org Subject: [otrs] how to get otrs to move messages automatically hi, i am in desperate need to know how to get otrs to automatically move messages that match either a subject or a email address to another queue. regards, saurabh pande. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Inbound email scanned by Mimecast. -- Media Square plc or any of its subsidiary companies may not be held responsible for the content of this email as it may reflect the personal view of the sender and not that of the company. Should you receive this email in error, please notify the sender immediately and do not disclose, copy or distribute it. While Media Square plc scans all outbound emails for viruses, it cannot be held responsible for any infected files that you may receive. Media Square plc advises all recipients to virus scan any file attachments. Media Square Plc | Registered in England No.: 4006884 | Registered Office: 6 York Street, London, W1U 6PL - This email message has been scanned and delivered safely by Mimecast. - - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] escalation times when closing tickets
Hello, After correcting some buggy behaviors, here is the latest working version of the trigger to store escalation times in a separate table before they're reset when tickets reach closing states. Any comment is much appreciated: USE OTRS; DELIMITER $$ DROP TRIGGER IF EXISTS `otrs`.`copiar_tiempos_SLA`$$ CREATE TRIGGER `copiar_tiempos_SLA` AFTER UPDATE ON `ticket` FOR EACH ROW BEGIN REPLACE INTO sla_times (tn,fecha1eraRespuesta,fechaActualizacion,fechaSolucion) SELECT t.tn, FROM_UNIXTIME(t.escalation_response_time), FROM_UNIXTIME(t.escalation_update_time), FROM_UNIXTIME(t.escalation_solution_time) FROM ticket t,ticket_state ts,ticket_state_type tst WHERE t.tn=NEW.tn and t.ticket_state_id=ts.id and tst.id=ts.type_id and tst.id!=3 and NEW.escalation_response_time!=0 and NEW.escalation_update_time!=0 and NEW.escalation_solution_time!=0; END $$ DELIMITER ; Leonardo Certuche 2010/1/13 Leonardo Certuche leonardo.certu...@itcon-ltda.com Hi there, Since there was no answer about how to avoid the deletion of escalation times when tickets reach closing states, we decided to create a new table called sla_times and a mysql trigger to fill it with the latest escalation times. Below you'll find the code, any comment about it is much appreciated :) CREATE TABLE IF NOT EXISTS `sla_times` ( `tn` varchar(50) NOT NULL, `fecha1eraRespuesta` datetime NOT NULL, `fechaActualizacion` datetime NOT NULL, `fechaSolucion` datetime NOT NULL, UNIQUE KEY `tn` (`tn`) ) DELIMITER $$ DROP TRIGGER IF EXISTS `otrs`.`copiar_tiempos_SLA`$$ CREATE TRIGGER `copiar_tiempos_SLA` AFTER UPDATE ON `ticket` FOR EACH ROW BEGIN IF NEW.escalation_update_time !=0 THEN REPLACE INTO sla_times (tn,fecha1eraRespuesta,fechaActualizacion,fechaSolucion) SELECT t.tn, FROM_UNIXTIME(t.escalation_response_time), FROM_UNIXTIME(t.escalation_update_time), FROM_UNIXTIME(t.escalation_solution_time) FROM ticket t,ticket_state ts,ticket_state_type tst WHERE t.tn=NEW.tn and t.ticket_state_id=ts.idand tst.id=ts.type_id and tst.id!=3; END IF; END $$ DELIMITER ; Greetings, Leonardo Certuche On Mon, Jan 4, 2010 at 4:13 PM, Leonardo Certuche leonardo.certu...@itcon-ltda.com wrote: Hi again, I just found that Lokesh Katta Subramanyam reported the same at http://www.mail-archive.com/otrs@otrs.org/msg27661.html If anyone has found a way to keep these escalation values in the ticket table or to query them from the ticket_history table and want to share it with us, I'd deeply appreciated it :) Thanks in advance, Leonardo Certuche On Mon, Jan 4, 2010 at 3:36 PM, Leonardo Certuche leonardo.certu...@itcon-ltda.com wrote: Hello OTRS list, I wish the best for you all in this new year :) I have the following question regarding escalation times on OTRS::ITSM: When a new ticket is created, corresponding values for escalation_response_time, escalation_update_time, and escalation_solution_time are stored in the ticket table. Once the ticket goes to a closed status, these three values become zero. I would like to keep these values after the ticket is closed so we can include them in our reports. Is it possible? Thanks million, Leonardo Certuche - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Can I change ticket field names?
Hi, On 15.01.2010, at 18:24, Garren McKelvey wrote: Greetings oh gurus of great knowledge, back to you ;-) I’m hoping to change a few ticket names. I’d like to call From, Service, and SLA something completely different. Is there a way to change their names? In the directory /opt/otrs/Kernel/Language/ is a file that is called xx_Custom.pm. You just need to rename to en_Custom.pm, or whatever your language is that you want to modify (this new file won't be overwritten by an update then), and translate the english default values to your needs. Tip 1: set your frontend to english to see the original wording Tip 2: don't forget to change the package name within the new file to the proper filename. Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Custom Queue Ticket View
Hi, On 15.01.2010, at 14:07, Obee, Daniel wrote: Isn't that what the 'locked tickets' are? it is, yes ;-) -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von magicboiz I would like to have a queue custom view that lists only the tickets owned by the agent logged in. In thi way, an agent can hace a quick access to his own tickets without using the search option..Like My Queues view, but filtered with the agent tickets. Is possible to configure OTRS to do it? Do I need to implement o code some new procedures/modules? Magic, please have a look at the very upper right corner of your OTRS when working as an Agent. There is a Module called Locked Tickets (in english of course), this should fit your needs as it does show you all your locked tickets. Even more, you can clic on predefined filter to only see pending tickets or tickets where the pending time is over. Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Tickets ReOpening
Hi, On 15.01.2010, at 09:45, Martignier, Philippe wrote: To do so, just use an admin account, then sysconfig and change that param: PostmasterFollowUpStateClosed: To closed be careful with that option if you need to run statistics. Every ticket will be set to closed successfully or what ever you define, regardless what has been set as closure status before. Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Problem with Farsi Ticket in SQL Database
Hello dear I had changed my database from MYSQL to SQL Server 2000 In Otrs 2.4.5. When I am viewing a new Submitted ticket with Persian text body and subjects I can't see the true character that anybody had typed With Persian Language in Ticket Body. My default char set is set to UTF-8 and data in article table in database is in correct face Please Guide Me that How Can i change any Setting (like YUI Javasctipt Setting ) to Solve The Problem - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Problem with Farsi Ticket in SQL Database
Hello dear I had changed my database from MYSQL to SQL Server 2000 In Otrs 2.4.5. When I am viewing a new Submitted ticket with Persian text body and subjects I can't see the true character that anybody had typed With Persian Language in Ticket Body. My default char set is set to UTF-8 and data in article table in database is in correct face Please Guide Me that How Can i change any Setting (like YUI Javasctipt Setting ) to Solve The Problem - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs-de] Fehler bei der Installation der Version 2.4.6 unter Windows
Hallo zusammen, nachdem ich die o.g. Version sowohl mit Strawberry-Pearl als auch mit der eigenen Perl-Variante installiert habe, bekomme ich jedes Mal direkt nach der Installation den selben Fehler. Installiert wird auf einem Windows 2008 Server. Zunächst ist ein Fehler in der httpd.conf ein Fehler. Der Pfad in der Zeile 493 Include 'C:/OTRS/OTRS/scripts/apache2-httpd-new.include.conf' muss auf Include 'C:/OTRS/OTRS/otrs-2.4.6/scripts/apache2-httpd-new.include.conf' geändert werden. Soweit so gut. Allerdings komme ich anschließend trotzdem nicht auf die Application. Im Internet Explorer erhalte ich folgenden Fehler: The website declined to show this webpage HTTP 403 Most likely causes: * This website requires you to log in. What you can try: Go back to the previous page. res://\\ieframe.dll/http_403.htm More information This error (HTTP 403 Forbidden) means that Internet Explorer was able to connect to the website, but it does not have permission to view the webpage. For more information about HTTP errors, see Help. Im Firefox steht: Forbidden You don't have permission to access /otrs/installer.pl on this server. Hat jemand eine Idee voran es liegen könnte? Schönes Wochenende Stefan Holhut image001.png- OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] Fehler bei der Installation der Version 2.4.6 unter Windows
Hi, On 15.01.2010, at 15:56, Holhut Stefan wrote: Zunächst ist ein Fehler in der httpd.conf ein Fehler. Der Pfad in der Zeile 493 Include 'C:/OTRS/OTRS/scripts/apache2-httpd-new.include.conf' muss auf Include 'C:/OTRS/OTRS/otrs-2.4.6/scripts/apache2-httpd-new.include.conf' geändert werden. das war eine fehlerhafte Version zu beginn des Release. Wir haben aber direkt eine neue rausgebracht. Bitte installiere die neueste Version für Windows von http://www.otrs.org/download/, dann sollten diese Probleme nicht mehr auftreten! Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010! - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] OTRS 2.4.6 Statusview
Hi,
On 15.01.2010, at 08:57, Denis Häußer wrote:
In der Datei AgentTicketOverviewSmall.dtl
div title=$QData{CustomerName}$QData{CustomerName,15}/div
hm, das sollte genau so stimmen wie Du es hier angegeben hast.
Kann es evtl. an den Dateirechten liegen oder anderen Modifikationen?
Gibt es irgendwelche Logmeldungen dazu? Apache und OTRS ...
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leid...@leidex.net
nils.leid...@otrs.com
http://webint.cryptonode.de / a Fractal project
CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS
at booth no. C37 in hall 2 from March 2-6, 2010!
-
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