date:20100405

[otrs] Please at least suggest

2010-04-05 Thread Ekram


Hi,

I've otrs installation for version Powered by OTRS 2.0.4 .
I installed the new version 2.4 in a new server with postgres.
How can i move my old otrs to the new one?
is it possible to move old otrs to the new otrs version?

-ekram
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[otrs] Multiple companies in OTRS

2010-04-05 Thread Silver springs

Hi All,

I would like to know if we can have multiple companies in one OTRS
installation . I have tried creating multiple companies but they never show
up in admin area.

Any advice or help is greatly appreciated.

Thanks
Winter
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Re: [otrs] FAQ 1.6.5 CGI Error?

2010-04-05 Thread Nathan Campbell

Successful workaround:

 

Performed a fresh install of OTRS 2.4.7 with mod_perl on a new machine

This was simply to get the /otrs/perl folder which I copied to the
existing machine that was having the error.

 

I remapped the:

PATH variable and the 

*.cgi

*.pl

mappings in IIS 6 from Strawberry Perl to the mod_perl file structure
and it works.

 

Nathan Campbell 
Dallas Symphony Orchestra 



From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Nathan Campbell
Sent: Friday, March 19, 2010 4:50 PM
To: otrs@otrs.org
Subject: [otrs] FAQ 1.6.5 CGI Error?

 

FAQ Module appears to install properly, I am able to view it and add a
category, but when I create a new article and attempt to save it - I get
this error:

"CGI Error

The specified CGI application misbehaved by not returning a complete set
of HTTP headers."

>From that point on - the FAQ module always returns this error - even
from the customer interface. I can uninstall and reinstall to get rid of
the error, but as soon as I attempt to enter the first article it blows
up.

Platform:

   OTRS 2.4.7

   FAQ 1.6.5

   Win2K3

   IIS 6

   SQL 2005

   Strawberry Perl

OTRS has been running splendidly on this platform for several years.
(with the exception of Strawberry Perl which started a couple of
upgrades ago)

Nathan Campbell
Dallas Symphony Orchestra

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[otrs] RES: Help !

2010-04-05 Thread Leonardo Matarazzo - INFRA-TI

TKS !

 

De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Em nome de Leonardo
Certuche
Enviada em: segunda-feira, 5 de abril de 2010 11:21
Para: User questions and discussions about OTRS.
Assunto: Re: [otrs] Help !

 

Hello namesake!

 

You can link customers to services and then you can give customers
permission under given queues, that way you could have separate services in
separate queues. If that's not enough, you can always use ACLs:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ
 &ItemID=68


Leonardo Certuche



On 5 April 2010 10:14, Leonardo Matarazzo - INFRA-TI
 wrote:

Guru´s,

 

We are working with OTRS in our company.

 

Have any procedure to link Queue and Services ? Or Type and Services ?

 

Regards.,


logo_tempo_assist


Leonardo Matarazzo


Infraestrutura TI
Al.Tocantins, 525 - Térreo - Alphaville
06455-020 - Barueri - SP 
Fone: 55 11 3336-8589 / 55 11 7524.7996
www.tempoassist.com.br  

 

 


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[otrs] installing opennms

2010-04-05 Thread Michael Mitchell

I have upgraded to otrs 2.4.7 on a windows server 2003 platform  with mysql 5.1 
I have installed calendar, faq, filemanager, masterslave, support, survey 
e.t.c. from online repository but when installing opennms it seems that the 
page times out for what ever reason I don't know is there something I am 
missing all the other installs work without any problem any help would be great.









Michael D Mitchell
Sixth Avenue Electronics
Help Desk / Tech
mmitch...@6ave.com
973-564-7780 (External)
973-924-2900 (Internal)

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Re: [otrs] Help !

2010-04-05 Thread Leonardo Certuche

Hello namesake!

You can link customers to services and then you can give customers
permission under given queues, that way you could have separate services in
separate queues. If that's not enough, you can always use ACLs:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68

Leonardo Certuche


On 5 April 2010 10:14, Leonardo Matarazzo - INFRA-TI <
leonardo.matara...@tempopar.com.br> wrote:

>  Guru´s,
>
>
>
> We are working with OTRS in our company.
>
> * *
>
> *Have any procedure to link Queue and Services ? Or Type and Services ?*
>
> * *
>
> Regards.,
>
> [image: logo_tempo_assist]
>
> *Leonardo Matarazzo*
>
> Infraestrutura TI*
> *Al.Tocantins, 525 - Térreo - Alphaville
> 06455-020 - Barueri - SP
> Fone: 55 11 3336-8589 / 55 11 7524.7996
> www.tempoassist.com.br
>
>
>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
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[otrs] Help !

2010-04-05 Thread Leonardo Matarazzo - INFRA-TI

Guru´s,

 

We are working with OTRS in our company.

 

Have any procedure to link Queue and Services ? Or Type and Services ?

 

Regards.,


logo_tempo_assist


Leonardo Matarazzo


Infraestrutura TI
Al.Tocantins, 525 - Térreo - Alphaville
06455-020 - Barueri - SP 
Fone: 55 11 3336-8589 / 55 11 7524.7996
www.tempoassist.com.br

 

 

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[otrs] Please at least suggest

[otrs] Multiple companies in OTRS

Re: [otrs] FAQ 1.6.5 CGI Error?

[otrs] RES: Help !

[otrs] installing opennms

Re: [otrs] Help !

[otrs] Help !

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