Re: [otrs] Synchronize from my Outlook calendar to the OTRS calendar
Hi, I have no solution for your request, but my opinion for discussion. I think it would be better to use/implement already existing calendar/groupware systems like Horde or other. They already have sync options and the OTRS developement can concentrate on the OTRS issues. By the way with Outlook you have a basic problem with synchronising in Open Source environment. AFAIK you will need any iCal, WebDav function like ICAL4OL. regards Christoph p_ander...@hotmail.com schrieb: Hi. I would like to know if it's possible to sync appointments, mettings, etc. from my Outlook calendar into my OTRS calendar? Since then I don't need to manually enter my bookings both in my Outlook calendar and the OTRS calendar. Regards, Anders Lundh - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Freundliche Grüße Christoph Ohliger *Hochschule** für angewandte Wissenschaften Fachhochschule Rosenheim University of Applied Sciences* Hochschulstr.1 D-83024 Rosenheim Christoph Ohliger Rechenzentrum christoph.ohli...@fh-rosenheim.de Tel: +49-8031/805-230 Fax: +49-8031/805-223 http://www.fh-rosenheim.de Raum S247 http://www.fh-rosenheim.de http://www.fh-rosenheim.de /Diese// Information ist ausschließlich für die adressierte Person bestimmt und könnte vertrauliches und/oder privilegiertes Material enthalten. Personen, für die diese Information nicht bestimmt ist, ist es nicht gestattet, diese erneut zu übertragen, zu verbreiten, anderweitig zu verwenden oder sich durch sie veranlasst zu sehen, Maßnahmen irgendeiner Art zu ergreifen.// /Sollten// Sie diese Nachricht irrtümlich erhalten haben, bitten wir Sie, sich mit dem Absender in Verbindung zu setzen und das Material von Ihrem Computer zu löschen. Vielen Dank! / / // /The information transmitted is intended only for the person to which it is addressed and may contain confidential and/or privileged material. Any retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. Thank you/ smime.p7s Description: S/MIME Cryptographic Signature - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Help on a postmaster filter
Hi there, I have a problem on a postmaster filter I don't want to get the internal mails to create tickets So I did the following From: wipo.int To : income.accou...@wipo.intmailto:income.accou...@wipo.int X-Ignore = Yes It works perfectly, all emails containing wipo.int are ignored and do not create tickets. Now they ask me for an expection for curr...@wipo.intmailto:curr...@wipo.int. That one should create a ticket How can modifiy the From statement in order to make and not curr...@wipo.intmailto:curr...@wipo.int I would like something like From: wipo.int and not(curr...@wipo.intmailto:curr...@wipo.int) Any help very welcome!!! Cheers Philippe Philippe Martignier Communications Division Customer Service Section Email : philippe.martign...@wipo.intmailto:philippe.martign...@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Can't write config
Hi all, I have just installed otrs and i get the following error when i disable the following config: CustomerPanelCreateAccount - No I get the following in web page: Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Jun 9 12:42:59 2010 Message: Can't write ConfigItem! Traceback (1541): Module: Kernel::Modules::AdminSysConfig::Run (v1.77) Line: 150 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 While in /var/log/syslog : Jun 9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::System::Config::CreateConfig][Line:495]: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm! Jun 9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::System::Config::ConfigItemUpdate][Line:547]: Can't create empty /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm! Jun 9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::Modules::AdminSysConfig::Run][Line:150]: Can't write ConfigItem! the permissions of the files are: r...@host:/var/log# ls -l /usr/share/otrs/Kernel/Config/Files/ total 792 -rw-rw-r-- 1 otrs www-data 295674 2010-01-04 13:35 Framework.xml -rw-rw-r-- 1 otrs www-data 511824 2010-02-01 02:00 Ticket.xml lrwxrwxrwx 1 otrs www-data 32 2010-06-09 11:52 ZZZAAuto.pm - /var/lib/otrs/Config/ZZZAAuto.pm lrwxrwxrwx 1 otrs www-data 31 2010-06-09 11:52 ZZZAuto.pm - /var/lib/otrs/Config/ZZZAuto.pm r...@host:/var/log# ls -l /var/lib/otrs/Config/ total 120 -rw-rw-r-- 1 otrs www-data 119182 2010-06-09 12:42 ZZZAAuto.pm Im using a ubuntu 10.04 with last updates and otrs 2.4.7-1 Can you please help me? Thanks, Ed. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Help on a postmaster filter
Hi, On 09.06.2010, at 12:12, Martignier, Philippe wrote: I don’t want to get the internal mails to create tickets So I did the following From: wipo.int To : income.accou...@wipo.int X-Ignore = Yes It works perfectly, all emails containing wipo.int are ignored and do not create tickets. Now they ask me for an expection for curr...@wipo.int. That one should create a ticket How can modifiy the From statement in order to make “and not curr...@wipo.int” Just create an additional Filter that is executed after the one you have already. Set the Ignore flag to no again and define other settings as you need. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Can't write config
hey, what are the perms on /var/lib/otrs/Config and /var/lib/otrs? cheers, moe On 06/09/2010 12:46 PM, e c wrote: Hi all, I have just installed otrs and i get the following error when i disable the following config: CustomerPanelCreateAccount - No I get the following in web page: Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Jun 9 12:42:59 2010 Message: Can't write ConfigItem! Traceback (1541): Module: Kernel::Modules::AdminSysConfig::Run (v1.77) Line: 150 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 While in /var/log/syslog : Jun 9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::System::Config::CreateConfig][Line:495]: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm! Jun 9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::System::Config::ConfigItemUpdate][Line:547]: Can't create empty /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm! Jun 9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::Modules::AdminSysConfig::Run][Line:150]: Can't write ConfigItem! the permissions of the files are: r...@host:/var/log mailto:r...@host:/var/log# ls -l /usr/share/otrs/Kernel/Config/Files/ total 792 -rw-rw-r-- 1 otrs www-data 295674 2010-01-04 13:35 Framework.xml -rw-rw-r-- 1 otrs www-data 511824 2010-02-01 02:00 Ticket.xml lrwxrwxrwx 1 otrs www-data 32 2010-06-09 11:52 ZZZAAuto.pm - /var/lib/otrs/Config/ZZZAAuto.pm lrwxrwxrwx 1 otrs www-data 31 2010-06-09 11:52 ZZZAuto.pm - /var/lib/otrs/Config/ZZZAuto.pm r...@host:/var/log mailto:r...@host:/var/log# ls -l /var/lib/otrs/Config/ total 120 -rw-rw-r-- 1 otrs www-data 119182 2010-06-09 12:42 ZZZAAuto.pm Im using a ubuntu 10.04 with last updates and otrs 2.4.7-1 Can you please help me? Thanks, Ed. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Restrict SLAs based on Service
Hi
I am trying to restrict the number of SLAs shown in the dropdown depending on
the service selected with ACL.
I used code
Possible = {
Ticket ={
SLA = ['Customer Query'],
},
};
Is SLA the correct reference as this does not seem to work. Have been able to
limit services based on queue selected.
Louis Becker
Project Control Manager
T +264 855 550 000
C +264 855 510 136
F +264 855 202 010
louis.bec...@leo.na
http://www.leo.na
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils
Leideck - ITSM
Sent: 09 June 2010 11:50
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Help on a postmaster filter
Hi,
On 09.06.2010, at 12:12, Martignier, Philippe wrote:
I don't want to get the internal mails to create tickets
So I did the following
From: wipo.int
To : income.accou...@wipo.int
X-Ignore = Yes
It works perfectly, all emails containing wipo.int are ignored and do not
create tickets.
Now they ask me for an expection for curr...@wipo.int. That one should create a
ticket
How can modifiy the From statement in order to make and not curr...@wipo.int
Just create an additional Filter that is executed after the one you have
already.
Set the Ignore flag to no again and define other settings as you need.
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leid...@leidex.net
nils.leid...@otrs.com
http://webint.cryptonode.de http://webint.cryptonode.de / a Fractal project
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Re: [otrs] No SASL mechanism found OTRS/Kernel/cpan-lib/Authen/SASL.pm line 74
You can try installing this package: http://users.otrs.com/~mb/SMTPTLS-1.0.1.opm It will add STARTTLS support to your OTRS 2.4 framework. ((enjoy)) Michiel Beijen RD Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str. 1 61352 Bad Homburg GERMANY T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF On Wed, Jun 2, 2010 at 12:06 PM, Michiel Beijen michiel.bei...@otrs.com wrote: Hi Siva, Could it be that you're running a Microsoft Exchange server for outgoing email and that it needs username/password authentication before you can send out mail? If you'd be interested, you can contact me off-line and I can help you getting the SASL mechanisms in place. If it works, we can then ship it in the default Windows Installer. ((enjoy)) Michiel Beijen RD Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str. 1 61352 Bad Homburg GERMANY T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF On Mon, May 31, 2010 at 1:15 PM, Siva Prasad sivapra...@evergent.com wrote: Hi All, After configuring eMail from Config Options: Framework - Core::Sendmail I'm getting the below error message Software error: No SASL mechanism found at C:/PROGRA~1/OTRS/OTRS/Kernel/cpan-lib/Authen/SASL.pm line 74 For help, please send mail to the webmaster (webmas...@somenet.com), giving this error message and the time and date of the error. My OTRS is on WIndows Machine.Please le t me know what is this and how can I resolve Thanks Siva Prasad - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Can't write config
Hi Ed, The Ubuntu package is derived from the Debian package, which is a little paranoid. This means you can't leverage the SysConfig by default. Please read /usr/share/doc/otrs2/README.Debian for instructions on how to make the permissions a little less paranoid so you can leverage the Package Manager and the SysConfig, two powerful OTRS features. ((enjoy)) Michiel Beijen RD Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str. 1 61352 Bad Homburg GERMANY T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF On Wed, Jun 9, 2010 at 12:46 PM, e c otrshe...@gmail.com wrote: Hi all, I have just installed otrs and i get the following error when i disable the following config: CustomerPanelCreateAccount - No I get the following in web page: Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Jun 9 12:42:59 2010 Message: Can't write ConfigItem! Traceback (1541): Module: Kernel::Modules::AdminSysConfig::Run (v1.77) Line: 150 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 While in /var/log/syslog : Jun 9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::System::Config::CreateConfig][Line:495]: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm! Jun 9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::System::Config::ConfigItemUpdate][Line:547]: Can't create empty /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm! Jun 9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::Modules::AdminSysConfig::Run][Line:150]: Can't write ConfigItem! the permissions of the files are: r...@host:/var/log# ls -l /usr/share/otrs/Kernel/Config/Files/ total 792 -rw-rw-r-- 1 otrs www-data 295674 2010-01-04 13:35 Framework.xml -rw-rw-r-- 1 otrs www-data 511824 2010-02-01 02:00 Ticket.xml lrwxrwxrwx 1 otrs www-data 32 2010-06-09 11:52 ZZZAAuto.pm - /var/lib/otrs/Config/ZZZAAuto.pm lrwxrwxrwx 1 otrs www-data 31 2010-06-09 11:52 ZZZAuto.pm - /var/lib/otrs/Config/ZZZAuto.pm r...@host:/var/log# ls -l /var/lib/otrs/Config/ total 120 -rw-rw-r-- 1 otrs www-data 119182 2010-06-09 12:42 ZZZAAuto.pm Im using a ubuntu 10.04 with last updates and otrs 2.4.7-1 Can you please help me? Thanks, Ed. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Help on a postmaster filter
Related issue. . .is it possible to reorder tickets somehow? I don't see a method for doing this in the web interface. . . - Original Message - From: Nils Leideck - ITSM nils.leid...@leidex.net To: User questions and discussions about OTRS. otrs@otrs.org Sent: Wednesday, June 09, 2010 8:50:18 PM Subject: [otrs] Help on a postmaster filter Hi, On 09.06.2010, at 12:12, Martignier, Philippe wrote: I don’t want to get the internal mails to create tickets So I did the following From: wipo.int To : income.accou...@wipo.int mailto:income.accou...@wipo.int X-Ignore = Yes It works perfectly, all emails containing wipo.int are ignored and do not create tickets. Now they ask me for an expection for curr...@wipo.int mailto:curr...@wipo.int. That one should create a ticket How can modifiy the From statement in order to make “and not curr...@wipo.int mailto:curr...@wipo.int” Just create an additional Filter that is executed after the one you have already. Set the Ignore flag to no again and define other settings as you need. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net mailto:nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] ITSM Freetext Fields - Service/ Queues
You figure it out? I have been wanting to setup some Freetext fields, so any posts on that topic catch my eye. - Original Message - From: mofoe mo...@cracksucht.de To: otrs@otrs.org Sent: Tuesday, June 08, 2010 12:41:33 AM Subject: [otrs] ITSM Freetext Fields - Service/ Queues Hello everyone, is it possible to have different Freetext fields for different services or queues? our customers will be using only the web interface to add tickets. so it would be very good if we could force them to enter a few details, like a serial number or a software version. but as we have different products and different customers, it would make sense if the required fields could be service or queue dependent. i was not able to figure out how to do this and by now i am no longer sure it is doable. any input is greatly appreciated! cheers, maurice - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Support and Customer interface on the same screen
Hi, In our institution there are groups and these groups supply and request services from other groups. Is there any way to integrate the support and customer interface on the same page ? This is because the same user can create support tickets and solve requests from other users. Thank you Rui -- Rui Francisco Infraestruturas Aplicacionais | Applicational Infrastructures FCCN Av. Brasil,nº 101 1700-066 Lisboa - Portugal Telefone|Phone: +351 218440100; Fax: +351 218472167 http://www.fccn.pt - Aviso de Confidencialidade Esta mensagem é exclusivamente destinada ao seu destinatário, podendo conter informação CONFIDENCIAL, cuja divulgação está expressamente vedada nos termos da lei. Caso tenha recepcionado indevidamente esta mensagem, solicitamos-lhe que nos comunique esse mesmo facto por esta via ou para o telefone +351 218440100 devendo apagar o seu conteúdo de imediato. This message is intended exclusively for its addressee. It may contain CONFIDENTIAL information protected by law. If this message has been received by error, please notify us via e-mail or by telephone +351 218440100 and delete it immediately. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] RegExp and sets in Ticket searches and GenericAgent??
I assume that this means I am correct. . .no RegExp in genericAgent. . . - Original Message - From: TechFan lists.sf@ourholm.net To: User questions and discussions about OTRS. otrs@otrs.org Sent: Friday, June 04, 2010 12:00:39 AM Subject: [otrs] RegExp and sets in Ticket searches and GenericAgent?? I was trying to search through tickets using a regexp in the ticket search? It seems that I can't use regexp there or in the GenericAgent? Is that true or am I missing something. Ideally, I would be using a RegExp set to grab a value and set it in another field. . .is that possible? Thanks. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] GenericAgent - search through articles, not just initial ticket?
Is is possible to have GenericAgent search through added articles to a ticket, not just the initial ticket? We are trying to catch something in the body of each article that will trigger us making an automatic note. It seems that the search is only looking at the initial tickets and not any other items added to the ticket after creation? I also was hoping to create a filter that would allow us to run this once a day on any new articles added for the day. . .I only see an option to limit by created time. . .not updated time. . . Thanks. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Help on a postmaster filter
go to SysConfig, search for sort, choose Frontend::Agent::Ticket::ViewQueue and select what you'd like it sorted on by default, age being the default. If you want to sort it on the fly, i don't know if there's a way to do that. Neil On Wed, Jun 9, 2010 at 1:37 PM, TechFan lists.sf@ourholm.net wrote: Related issue. . .is it possible to reorder tickets somehow? I don't see a method for doing this in the web interface. . . - Original Message - From: Nils Leideck - ITSM nils.leid...@leidex.net To: User questions and discussions about OTRS. otrs@otrs.org Sent: Wednesday, June 09, 2010 8:50:18 PM Subject: [otrs] Help on a postmaster filter Hi, On 09.06.2010, at 12:12, Martignier, Philippe wrote: I don’t want to get the internal mails to create tickets So I did the following From: wipo.int To : income.accou...@wipo.int mailto:income.accou...@wipo.int X-Ignore = Yes It works perfectly, all emails containing wipo.int are ignored and do not create tickets. Now they ask me for an expection for curr...@wipo.int mailto: curr...@wipo.int. That one should create a ticket How can modifiy the From statement in order to make “and not curr...@wipo.int mailto:curr...@wipo.int” Just create an additional Filter that is executed after the one you have already. Set the Ignore flag to no again and define other settings as you need. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net mailto:nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] RegExp and sets in Ticket searches and GenericAgent??
Hi TechFan, That would be pretty difficult, because the GenericAgent uses searches in the database, so it does like SELECT * FROM TICKET WHERE and since WHERE-statements don't support Regexes, the only solution is to SELECT the complete database and then evaluate the regex for every ticket, I guess that is a bit too much. So it would be an idea if you file an enhancement request at MySQL and PostgreSQL to accept regex constructs in SELECT statements :D ((enjoy)) Michiel Beijen RD Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str. 1 61352 Bad Homburg GERMANY T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF On Wed, Jun 9, 2010 at 1:41 PM, TechFan lists.sf@ourholm.net wrote: I assume that this means I am correct. . .no RegExp in genericAgent. . . - Original Message - From: TechFan lists.sf@ourholm.net To: User questions and discussions about OTRS. otrs@otrs.org Sent: Friday, June 04, 2010 12:00:39 AM Subject: [otrs] RegExp and sets in Ticket searches and GenericAgent?? I was trying to search through tickets using a regexp in the ticket search? It seems that I can't use regexp there or in the GenericAgent? Is that true or am I missing something. Ideally, I would be using a RegExp set to grab a value and set it in another field. . .is that possible? Thanks. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] RegExp and sets in Ticket searches and GenericAgent??
Michiel, correct me if I'm wrong, but doen't mysql have this feature? http://dev.mysql.com/doc/refman/5.0/en/regexp.html This would, however, not solve the original request completely, only the selecting of tickets, but not the capturing of ticket data. Regards, mg Am 09.06.10 15:13, schrieb Michiel Beijen: Hi TechFan, That would be pretty difficult, because the GenericAgent uses searches in the database, so it does like SELECT * FROM TICKET WHERE and since WHERE-statements don't support Regexes, the only solution is to SELECT the complete database and then evaluate the regex for every ticket, I guess that is a bit too much. So it would be an idea if you file an enhancement request at MySQL and PostgreSQL to accept regex constructs in SELECT statements :D ((enjoy)) Michiel Beijen RD Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str. 1 61352 Bad Homburg GERMANY T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF On Wed, Jun 9, 2010 at 1:41 PM, TechFan lists.sf@ourholm.net wrote: I assume that this means I am correct. . .no RegExp in genericAgent. . . - Original Message - From: TechFan lists.sf@ourholm.net To: User questions and discussions about OTRS. otrs@otrs.org Sent: Friday, June 04, 2010 12:00:39 AM Subject: [otrs] RegExp and sets in Ticket searches and GenericAgent?? I was trying to search through tickets using a regexp in the ticket search? It seems that I can't use regexp there or in the GenericAgent? Is that true or am I missing something. Ideally, I would be using a RegExp set to grab a value and set it in another field. . .is that possible? Thanks. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Martin Gruner Developer OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann NEU: OTRS::ITSM 2.0 - jetzt mit dem brandneuen Change Management Modul. -Die erste ITIL® V3 kompatible und nach PinkVERIFY zertifizierte Open Source IT Service Management (ITSM) Lösung weltweit! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] RegExp and sets in Ticket searches and GenericAgent??
Martin, *blush* Great, I was not aware of that. And apparently PostgreSQL also does it: http://www.postgresql.org/docs/current/static/functions-matching.html Oracle apparently has a REGEXP_LIKE operator since 10g: http://www.oracle.com/technology/obe/obe10gdb/develop/regexp/regexp.htm So the only thing is that Microsoft SQL Server and DB2 don't support it... yet. Techfan: apparently it is possible, just not on all databases we support. So it might be feasible to offer this in OTRS when your database supports it. You can file an enhancement request at http://bugs.otrs.org and patches are always welcome :D ((enjoy)) Michiel Beijen RD Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str. 1 61352 Bad Homburg GERMANY T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF On Wed, Jun 9, 2010 at 3:29 PM, Martin Gruner martin.gru...@otrs.com wrote: Michiel, correct me if I'm wrong, but doen't mysql have this feature? http://dev.mysql.com/doc/refman/5.0/en/regexp.html This would, however, not solve the original request completely, only the selecting of tickets, but not the capturing of ticket data. Regards, mg Am 09.06.10 15:13, schrieb Michiel Beijen: Hi TechFan, That would be pretty difficult, because the GenericAgent uses searches in the database, so it does like SELECT * FROM TICKET WHERE and since WHERE-statements don't support Regexes, the only solution is to SELECT the complete database and then evaluate the regex for every ticket, I guess that is a bit too much. So it would be an idea if you file an enhancement request at MySQL and PostgreSQL to accept regex constructs in SELECT statements :D ((enjoy)) Michiel Beijen RD Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str. 1 61352 Bad Homburg GERMANY T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF On Wed, Jun 9, 2010 at 1:41 PM, TechFan lists.sf@ourholm.net wrote: I assume that this means I am correct. . .no RegExp in genericAgent. . . - Original Message - From: TechFan lists.sf@ourholm.net To: User questions and discussions about OTRS. otrs@otrs.org Sent: Friday, June 04, 2010 12:00:39 AM Subject: [otrs] RegExp and sets in Ticket searches and GenericAgent?? I was trying to search through tickets using a regexp in the ticket search? It seems that I can't use regexp there or in the GenericAgent? Is that true or am I missing something. Ideally, I would be using a RegExp set to grab a value and set it in another field. . .is that possible? Thanks. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Martin Gruner Developer OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann NEU: OTRS::ITSM 2.0 - jetzt mit dem brandneuen Change Management Modul. -Die erste ITIL® V3 kompatible und nach PinkVERIFY zertifizierte Open Source IT Service Management (ITSM) Lösung weltweit! -
Re: [otrs] Help on a postmaster filter (Nils Leideck - ITSM)
Nils, Many thanks, it works now! I was thinking these filters were working and executing line by line, so that if one ignore was made, the email was lost for another next filter ... (that's why I placed it before instead after :) Users = happy, me too :) Cheers Philippe World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Help on a postmaster filter (Nils Leideck - ITSM)
Hi, On 09.06.2010, at 16:07, Martignier, Philippe wrote: Many thanks, it works now! Great! Users = happy, me too :) And ((otrs)) as well! ;-)) ((enjoy)) Nils Leideck -- Nils Leideck Senior Consultant OTRS AG Norsk-Data-Straße 1 D-61352 Bad Homburg T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann NEU: OTRS::ITSM 2.0 - jetzt mit dem brandneuen Change Management Modul. -Die erste ITIL® V3 kompatible und nach PinkVERIFY zertifizierte Open Source IT Service Management (ITSM) Lösung weltweit! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] help:can i configure to send mail when a ticket escalated
You could do this by setting up a generic agent job that runs every X minutes and looks for tickets that have reached the escalation time in the last Y minutes. What you then do depends on your OTRS installation: you could move the ticket to another queue which might alert people, or you could set review required to some value. Or you could even run a script off that. Just a few thought, I'm sure prettier ways are possible :) bests arthur 2010/6/9 Mike Lu 陆颖 (6186) mike...@corp.elong.com: Hi, Can I configure to send mail to notify my IT support members or the manager of IT support team when a ticket escalated? And how? Mike Lu TEL: (86) 010-5860-2288 ext. 6186; FAX: (86) 010-6431-5872 Website: www.elong.com; Reservation Hotline: 400-616-1616 3rd FL, Tower C, Xingke Plaza, 10 Middle Jiu Xian Qiao Road, Chaoyang District, Beijing China 100016 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- cheers, arthur - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Escalation on Pending Auto Close+
Hi list! I have tickets that escalate although they are in auto close + state - this is not what I expected. I've googled and found other references (http://www.mail-archive.com/otrs@otrs.org/msg30658.html) but no solution was come up there either. Could it be that tickets are escalated when they don't have a state of type closed? If so, should I change the state of the pending auto close to closed? What unwanted results could that have? Thanks, Arthur - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] help:can i configure to send mail when a ticket escalated
Hi, On 09.06.2010, at 16:51, Arthur de Pauw wrote: You could do this by setting up a generic agent job that runs every X minutes and looks for tickets that have reached the escalation time in the last Y minutes. What you then do depends on your OTRS installation: you could move the ticket to another queue which might alert people, or you could set review required to some value. Or you could even run a script off that. Just a few thought, I'm sure prettier ways are possible :) 2010/6/9 Mike Lu 陆颖 (6186) mike...@corp.elong.com: Can I configure to send mail to notify my IT support members or the manager of IT support team when a ticket escalated? And how? You should have a look at $OTRS_HOME/Kernel/Config/GenericAgent.pm This’ a config file example for sending escalation emails once per day per ticket per agent. It is executed by $OTRS_HOME/bin/GenericAgent.pl defined in a cronjob definition in $OTRS_HOME/var/cron/generic_agent Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] CC to queue email address?
Recently it appears that when replying via email that the replies are automatically set to CC the email address of the queue. Is this a configurable option? It's causing a very annoying condition where the ticket is always flagged as new because the reply goes back in to the ticket as a reply to the ticket from the outside. Thank you, Jason Loven Manager - Technical Services Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jlo...@caisoft.commailto:jlo...@caisoft.com Web: http://www.caisoft.com/blocked::http://www.cainetserv.com/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] RegExp and sets in Ticket searches and GenericAgent??
Thanks. I will try to post an enhancement. . .coding it won't be me. . .been too long since I wrote real code. . .I hack code, not create it anymore. I guess I should submit one for applying genericagent to articles as well. . . - Original Message - From: Michiel Beijen michiel.bei...@otrs.com To: User questions and discussions about OTRS. otrs@otrs.org Sent: Wednesday, June 09, 2010 11:53:42 PM Subject: [otrs] RegExp and sets in Ticket searches and GenericAgent?? Martin, *blush* Great, I was not aware of that. And apparently PostgreSQL also does it: http://www.postgresql.org/docs/current/static/functions-matching.html Oracle apparently has a REGEXP_LIKE operator since 10g: http://www.oracle.com/technology/obe/obe10gdb/develop/regexp/regexp.htm So the only thing is that Microsoft SQL Server and DB2 don't support it... yet. Techfan: apparently it is possible, just not on all databases we support. So it might be feasible to offer this in OTRS when your database supports it. You can file an enhancement request at http://bugs.otrs.org and patches are always welcome :D ((enjoy)) Michiel Beijen RD Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str. 1 61352 Bad Homburg GERMANY T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF On Wed, Jun 9, 2010 at 3:29 PM, Martin Gruner martin.gru...@otrs.com wrote: Michiel, correct me if I'm wrong, but doen't mysql have this feature? http://dev.mysql.com/doc/refman/5.0/en/regexp.html This would, however, not solve the original request completely, only the selecting of tickets, but not the capturing of ticket data. Regards, mg Am 09.06.10 15:13, schrieb Michiel Beijen: Hi TechFan, That would be pretty difficult, because the GenericAgent uses searches in the database, so it does like SELECT * FROM TICKET WHERE and since WHERE-statements don't support Regexes, the only solution is to SELECT the complete database and then evaluate the regex for every ticket, I guess that is a bit too much. So it would be an idea if you file an enhancement request at MySQL and PostgreSQL to accept regex constructs in SELECT statements :D ((enjoy)) Michiel Beijen RD Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str. 1 61352 Bad Homburg GERMANY T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF On Wed, Jun 9, 2010 at 1:41 PM, TechFan lists.sf@ourholm.net wrote: I assume that this means I am correct. . .no RegExp in genericAgent. . . - Original Message - From: TechFan lists.sf@ourholm.net To: User questions and discussions about OTRS. otrs@otrs.org Sent: Friday, June 04, 2010 12:00:39 AM Subject: [otrs] RegExp and sets in Ticket searches and GenericAgent?? I was trying to search through tickets using a regexp in the ticket search? It seems that I can't use regexp there or in the GenericAgent? Is that true or am I missing something. Ideally, I would be using a RegExp set to grab a value and set it in another field. . .is that possible? Thanks. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Martin Gruner Developer OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad
[otrs] Survey-key invalid error
Hi I created a survey for my company and set the status to Master and set it such that every time a ticket is closed, it sends out the survey to the customer. In the customer's email, it would have a link to open the survey and when I try to open the link, it displays Survey-Key Invalid error message. Settings I have in my Sysconfig are as follows : *Ticket::EventModulePost###99-SurveySendRequest*: Event : (TicketStateUpdate|StateSet) Module : Kernel::System::Ticket::Event::SurveySendRequest Could anyone please let me know how I can fix this error ? By clicking the link in the survey email, customer should be able to take the survey without any interruption. Winter - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs-de] merged tickets verbleiben in AgentTicketQueue-Ansicht
Hallo, dass ein Hinweis auf zusammengeführte Tickets verbleibt, verstehe ich. Aber eins unserer Ticketsysteme verhält sich etwas merkwürdig: Nach dem Zusammenführen verbleibt das alte Ticket, das nur noch den Hinweis auf die neue Ticketnummer enthält, im Status new (aber gesperrt) in der Ticketliste. Mögliche Ursache: Ich lasse dort auch gesperrte Tickets anzeigen. Nichts desto trotz hätte ich diese merged-Infos gerne ausgeblendet. Kann mich einer in die Richtung weisen, wie ich das hinbekommen kann? Gruß Jan Dreyer smime.p7s Description: S/MIME cryptographic signature - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
[otrs-de] Kundenlogin zu mehreren Kundennummern?
Hallo zusammen, wir haben einen Kunden der eigentlich mehreren Kundennummern zugewiesen werden müsste. Ziel ist, dass er im Kundeninterface die Tickets von mehreren Kunden sehen kann. Weis jemand wie man das konfigurieren könnte? Danke -- mit freundlichen Grüßen Lars Scheler _ ComWer GmbH Creidlitzer Str.140 96450 Coburg Telefon: 09561 /14-567 Telefax: 09561 /14-789 www.comwer.de l...@comwer.de HRB 3244 ,Amtsgericht 96450 Coburg USt-IDNr. DE173832986 Geschäftsführer:Manuel Fischer Bankverbindung: SparkasseCoburg-Lichtenfels BLZ 783 500 00 KTO 922 73 64 Deutsche Bank BLZ760 700 24 KTO 856 76 79 - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
[otrs-de] Kundengruppen
Moin, beisse mir hier gerade die Zähne aus: Datenquelle ist LDAP, grob geschätzt 60.000 Einträge. Ergo: Kundenbenutzer - Gruppen würde nur gehen, wenn ich das Sizelimit extrem hoch setze. Allerdings brauch ich dann Stunden, bis die Seite geladen hat ;). Kann man irgendwie händisch Kunden bestimmten Gruppen zuweisen? Danke, Christian -- Christian Reutter, M.A. Service Management Friedrich-Alexander-Universität Erlangen-Nürnberg Regionales RechenZentrum Erlangen (RRZE) Martensstrasse 1 91058 Erlangen Tel.: +49 9131 85-29956 Fax: +49 9131 85-29966 christian.reut...@rrze.uni-erlangen.de www.rrze.uni-erlangen.de attachment: Christian_Reutter.vcf - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] Kundenlogin zu mehreren Kundennummern?
Hallo Lars, sieh mal hier nach http://doc.otrs.org/2.2/de/html/x1696.html 11.2.1.1http://doc.otrs.org/2.2/de/html/x1696.html%2011.2.1.1 beschreibt die „Firmentickets“ lg Reinhard Von: otrs-de-boun...@otrs.org [mailto:otrs-de-boun...@otrs.org] Im Auftrag von Lars Scheler Gesendet: Mittwoch, 09. Juni 2010 11:27 An: otrs-de@otrs.org Betreff: [otrs-de] Kundenlogin zu mehreren Kundennummern? Hallo zusammen, wir haben einen Kunden der eigentlich mehreren Kundennummern zugewiesen werden müsste. Ziel ist, dass er im Kundeninterface die Tickets von mehreren Kunden sehen kann. Weis jemand wie man das konfigurieren könnte? Danke -- mit freundlichen Grüßen Lars Scheler _ ComWer GmbH Creidlitzer Str.140 96450 Coburg Telefon: 09561 /14-567 Telefax: 09561 /14-789 www.comwer.deoutbind://17-8C5C7BFE9C4282479B8C4999EDDEFEBBA43F2400/www.comwer.de l...@comwer.demailto:l...@comwer.de HRB 3244 ,Amtsgericht 96450 Coburg USt-IDNr. DE173832986 Geschäftsführer:Manuel Fischer Bankverbindung: SparkasseCoburg-Lichtenfels BLZ 783 500 00 KTO 922 73 64 Deutsche Bank BLZ760 700 24 KTO 856 76 79 - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
