Re: [otrs] Ticket::Frontend::AgentTicketNote

2011-10-20 Thread Nils Leideck 
Hi Garabed,

then you can use ViewNote ;-)

PS: please remember to adjust your subject line when answering on the digest 
emails, ok?

On 20.10.2011, at 22:50, Garabed Yegavian wrote:

> I don't seem to have Ticket::Frontend::AgentTicketNote ? I have view note?

-- Cheers, Nils

http://webint.cryptonode.de / a Fractal project

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Re: [otrs] AD and DB

2011-10-20 Thread Nils Leideck 
Hi Wagner,

no, it is not stored in the database.

If you need to have customer details stored permanently in the database you 
could use this Feature Add-on:

http://www.otrs.com/en/solutions/subscriptions/feature-add-ons/descriptions/#StoringLDAPAttributes

On 20.10.2011, at 17:44, Wagner wrote:

> The customer info that is retrieved by the Active Directory, is stored 
> somewhere in the database?

-- Cheers, Nils

http://webint.cryptonode.de / a Fractal project

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Re: [otrs] otrs Digest, Vol 37, Issue 28

2011-10-20 Thread Roy Kaldung 
On 10/20/11 1:50 PM, Garabed Yegavian wrote:
> I don't seem to have Ticket::Frontend::AgentTicketNote ? I have view note?

You"re right there. I copied the line after clicking on ViewNote.


-- 
Roy Kaldung
e-mail: r...@kaldung.com
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Re: [otrs] otrs Digest, Vol 37, Issue 28

2011-10-20 Thread Garabed Yegavian 
I don't seem to have Ticket::Frontend::AgentTicketNote ? I have view note?




Thank you,

  Garabed Yegavian

  323.465.6772 x3414


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   1. Re:  Ticket Assignment (Roy Kaldung)


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Message: 1
Date: Wed, 19 Oct 2011 17:15:40 -0700
From: Roy Kaldung 
Subject: Re: [otrs] Ticket Assignment
To: "User questions and discussions about OTRS." 
Message-ID: <4e9f682c.2090...@kaldung.com>
Content-Type: text/plain; charset=ISO-8859-1

On 10/19/11 4:14 PM, Garabed Yegavian wrote:
> Is there a way to have a group get all emails from a ticket. I do not
> want the communication to get locked between one person rather have it
> be a group effort in solving the issues. We are using this internally only.
> 
>  
> 
> Example: If I create a ticket I want it to broadcast to all technical
> people in the group. I want anyone to be able add to that ticket and
> when they do it should update the whole team. It seems as if the
> communication gets locked between the creator and the owner

Hi,

for allowing a group to add to a ticket check for RequiredLock in the
SysConfig, e.g. Ticket::Frontend::AgentTicketNote###RequiredLock and set
it to No.
For updating the team use the NotificationEvents like ArticleCreate,
ArticleSend etc.

hth,
Roy

-- 
Roy Kaldung
e-mail: r...@kaldung.com


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End of otrs Digest, Vol 37, Issue 28

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[otrs] AD and DB

2011-10-20 Thread Wagner 
Hello,

The customer info that is retrieved by the Active Directory, is stored
somewhere in the database?

I needed to make a select that get the UserComment from a ticket

Thanks
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