Re: [otrs] Timestamp in ticket text
Hi Gunter, every time you update a ticket the ticket last changed Tine will be updated. Apart from that a ticket history entry will be added. In some scenarios this might still not give you what you need and you would want to set a free time field. For this there is programming effort involved, you'd need to write an event module. Regards, mike. Op 6 jan. 2012 08:41 schreef Günther Wagner guenther.wag...@neosventures.com het volgende: Hello, is it possible to put a timestamp in the ticket when it gets updated? Regards Guenther Sent from my Android phone with K-9 Mail. Please excuse my brevity. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Integration of OTRS
Nagios - Original Message - From: Neel.Darji To: otrs Date: 2012-01-06, 13:09:58 Subject: [otrs] Integration of OTRS Hi, thank you for your quick reply. I am satisfied with it. Can you tell me is there any possibility to integrate OTRS with any other tool that can discover the network? I have successfully worked on GLPI. So can we integrate Inventory part of GLPI with OTRS so that our aim can be achieved? Thanks and Regards, Neel -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of otrs-requ...@otrs.org Sent: 05 January 2012 17:30 To: otrs@otrs.org Subject: otrs Digest, Vol 40, Issue 5 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-requ...@otrs.org You can reach the person managing the list at otrs-ow...@otrs.org When replying, please edit your Subject line so it is more specific than Re: Contents of otrs digest... Today's Topics: 1. to know anout otrs (neel.da...@ril.com) 2. Re: to know anout otrs (jp.shi) -- Message: 1 Date: Wed, 4 Jan 2012 17:46:18 +0530 From: neel.da...@ril.com Subject: [otrs] to know anout otrs To: otrs@otrs.org Message-ID: aea314c34fbe704bafbe41ee677cc8bc01694...@sidcmbx07.in.ril.com Content-Type: text/plain; charset=us-ascii Hi, I am very new to OTRS. My friend has installed OTRS on linux and also in a few days,i will also be able to install it on my machine. Now i want to integrate OCS or Fusioninventory with it so that it can also discover the IT software and Hardware assets that are in a present network. So can i do that? If yes, then tell me how. And what is required for that? Thanks and Regards, Neel Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s). are confidential and may be privileged. If you are not the intended recipient. you are hereby notified that any review. re-transmission. conversion to hard copy. copying. circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient. please notify the sender immediately by return email. and delete this message and any attachments from your system. Virus Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email. The company cannot accept responsibility for any loss or damage arising from the use of this email or attachment. -- next part -- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20120104/ffe1aed2/attachment-0001.html -- Message: 2 Date: Wed, 4 Jan 2012 21:24:27 +0800 From: jp.shi jp@hotmail.com Subject: Re: [otrs] to know anout otrs To: otrsotrs@otrs.org Message-ID: blu0-smtp392673a394f2801cb2f2da089...@phx.gbl Content-Type: text/plain; charset=gb2312 Hi Neel, OTRS will integrate with FusionInventory into CMDB in Q1 2012. Detailed information pls refer to: http://www.otrs.com/en/company/news/newsletter/archive/november-30-2011/ Mshi - Original Message - From: Neel.Darji To: otrs Date: 2012-01-04, 20:16:18 Subject: [otrs] to know anout otrs Hi, I am very new to OTRS. My friend has installed OTRS on linux and also in a few days,i will also be able to install it on my machine. Now i want to integrate OCS or Fusioninventory with it so that it can also discover the IT software and Hardware assets that are in a present network. So can i do that? If yes, then tell me how. And what is required for that? Thanks and Regards, Neel Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s). are confidential and may be privileged. If you are not the intended recipient. you are hereby notified that any review. re-transmission. conversion to hard copy. copying. circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient. please notify the sender immediately by return email. and delete this message and any attachments from your system. Virus Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email. The company cannot accept responsibility for any loss or damage arising from the use of this email or attachment. -- next part -- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20120104/a237a320/attachment-0001.html -- - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:
[otrs] Can't create new queues after update from 2.2.8 to 3.0.11
Hi I more or less successfully update our OTRS installation from 2.2.8 to 3.0.11 and almost everything seems to work and we all love the new look and feel. However, when creating a new queue, we get an SQL error: ERROR: null value in column move_notify violates not-null constraint, SQL: 'INSERT INTO queue (name, group_id, unlock_timeout, system_address_id, calendar_name, default_sign_key, salutation_id, signature_id, first_response_time, first_response_notify, update_time, update_notify, solution_time, solution_notify, follow_up_id, follow_up_lock, valid_id, comments, create_time, create_by, change_time, change_by) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, current_timestamp, ?, current_timestamp, ?)' I chcked on the (PostgreSQL) database, table queue has a column move_notify with a not-null constraint, and the SQL statement being used by OTRS does _not_ set that column in the insert statement above. So the DB is right to yell at us here. Is that rather a bug in the code or should the column move_notify have been dropped during the upgrade? Thanks for any hints, Marc Balmer, micro system - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Can't create new queues after update from 2.2.8 to 3.0.11
Am 06.01.12 16:32, schrieb Marc Balmer: Hi I more or less successfully update our OTRS installation from 2.2.8 to 3.0.11 and almost everything seems to work and we all love the new look and feel. However, when creating a new queue, we get an SQL error: ERROR: null value in column move_notify violates not-null constraint, SQL: 'INSERT INTO queue (name, group_id, unlock_timeout, system_address_id, calendar_name, default_sign_key, salutation_id, signature_id, first_response_time, first_response_notify, update_time, update_notify, solution_time, solution_notify, follow_up_id, follow_up_lock, valid_id, comments, create_time, create_by, change_time, change_by) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, current_timestamp, ?, current_timestamp, ?)' I chcked on the (PostgreSQL) database, table queue has a column move_notify with a not-null constraint, and the SQL statement being used by OTRS does _not_ set that column in the insert statement above. So the DB is right to yell at us here. Is that rather a bug in the code or should the column move_notify have been dropped during the upgrade? Thanks for any hints, I can answer it myself ;) I forgot to run the DBUpdate-to-2.4-post.postgresql.sql script ;( Sorry for the noise, it all works now. Marc Balmer, micro system - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Priority, Impact and Criticality
Hello, is there a way to disable the fields Priority, Impact and Criticality? I thought I had seen it in the Sysconfig, but didn't find. Thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Priority, Impact and Criticality
Hello, Whenever a customer asks to disable them, I just go and comment the lines on the DTLs where they are called. Since they're not mandatory, commenting the lines is usually enough. Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 6 January 2012 14:03, Wagner wagner...@gmail.com wrote: Hello, is there a way to disable the fields Priority, Impact and Criticality? I thought I had seen it in the Sysconfig, but didn't find. Thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Priority, Impact and Criticality
You can use SysAdmin GUI in admin area/module. You have to search for Agent or Customer criteria to disable/enable components on each User agent or Customer page/modules. El 06/01/2012 14:34, Wagner wagner...@gmail.com escribió: Hello, is there a way to disable the fields Priority, Impact and Criticality? I thought I had seen it in the Sysconfig, but didn't find. Thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
