[otrs] FW: Tweaking the Richtext Editor
Nifty hack to enable lots of goodness – any reason why this shouldn’t be the default setting? It does no harm and a LOT of good. Feed: OTRS Community Blog Posted on: Monday, October 01, 2012 8:47 PM Author: Jens Subject: Tweaking the Richtext Editor [nifty hack snipped] - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS : Duplicate emails gets via POP3
bin/Cron.sh will load everything in otrs/var/cron (in windows, .dist won't matter: they all get loaded, in linux, only items without .dist will load). On Tue, Oct 2, 2012 at 9:36 AM, Marco Ferreira wrote: > Jan, thanks for you help. > > Gerald, we just have configured the script "otrs.PostMasterMailbox.pl" > via crontab for user otrs, with this entry : > > */10 * * * *$HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null > > But we have this script "postmaster_mailbox" on directory > $OTRS_HOME/var/cron/ > > cat postmaster_mailbox > > # -- > # cron/postmaster_mailbox - postmaster_mailbox cron of the OTRS > # Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ > # -- > # $Id: postmaster_mailbox.dist,v 1.3 2009/11/09 15:24:13 mn Exp $ > # -- > # This software comes with ABSOLUTELY NO WARRANTY. For details, see > # the enclosed file COPYING for license information (AGPL). If you > # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. > # -- > > # fetch emails every 10 minutes > */10 * * * *$HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null > [root@gen01prd cron]# > > > Do you have this in your configuration or you know if this script call the > otrs.PostMasterMailbox.pl script ? > > Marco > > > -Original Message- > From: Gerald Young > Reply-to: User questions and discussions about OTRS. > To: User questions and discussions about OTRS. > Subject: Re: [otrs] OTRS : Duplicate emails gets via POP3 > Date: Tue, 2 Oct 2012 13:46:51 +0100 > > Jan, > > If I could, I'd alias all those emails to one box and pop once. I'd > also check if Cron postmastermailbox wasn't running under multiple > usernames (root and otrs). > > On Tue, Oct 2, 2012 at 8:39 AM, wrote: >> Hi Gerald. >> >> Duplicated mails occur, but that's not the issue I or Marco (as you >> stated) >> was talking about. I have about 40-50 Mailaccounts configured in that >> system, but mails sometimes arrive more than that number in the queue. >> I also considered that it may be that the mailbox doesn't get cleared >> after >> fetching the mails. But that's not the case either. In the logs I can see >> that the same mail is fetched many times _at_the_same_time_ (well, nearly >> the same time, it lasts some seconds to finish that)! >> I haven't checked if that mails are on the mailserver that often, but as >> the >> headers (seen with "src"-view in otrs) are exactly the same, I don't >> believe >> so. To me it seems that PostMaster.pl duplicates mails sometimes. I just >> have no clue why or under which circumstances. >> >> Regards >> Jan Dreyer >> IT Administrator / Operations Team / M-IT OMS >> >>> -Ursprüngliche Nachricht- >>> Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von >>> Gerald Young >>> Gesendet: Dienstag, 2. Oktober 2012 14:04 >>> An: User questions and discussions about OTRS. >>> Betreff: Re: [otrs] OTRS : Duplicate emails gets via POP3 >>> >>> Jan's problem may be because of actually duplicated emails, though. >>> Multiple POP3 environments could mean users may be sending to multiple >>> addresses simultaneously. >>> Marco's issue seems to be emails that aren't removed from the mailbox. >>> This could be for different reasons, among which, for instance, gmail >>> account settings that aren't set to allow items to be deleted when >>> downloaded. Or just a stuck message. If another mailbox utility can be >>> used to successfully POP3/delete the entrie(s), this may be adequate. >>> If it, too, can't remove the email entries, the problem is at the >>> server. >>> >>> On Tue, Oct 2, 2012 at 7:56 AM, wrote: >>> > Hi Marco. >>> > >>> > >>> > >>> > It occurs with our 2.4.10 installation. Switching from POP3S to IMAPS >> and >>> > increasing the frequency of fetching mails (every nine minutes atm) >>> helped a >>> > little. >>> > >>> > I have no idea where this comes from exactly, but I’m pretty sure it >>> belongs >>> > to the imo heavy use and the high number of POP3 accounts and mails >>> within >>> > these. I haven’t seen this behavior on our 3.0 or 3.1 installations >> (which >>> > have much lower load). >>> > >>> > >>> > >>> > Regards >>> > >>> > Jan Dreyer >>> > >>> > >>> > >>> > Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag >>> von >>> > Marco Ferreira >>> > Gesendet: Dienstag, 2. Oktober 2012 13:02 >>> > An: otrs@otrs.org >>> > Betreff: [otrs] OTRS : Duplicate emails gets via POP3 >>> > >>> > >>> > >>> > Hi All, >>> > >>> > We have installed the last otrs version (3.1.10-01) but some times we >>> > receive duplicate emails on mailbox of otrs, this emails were obtained >> via >>> > POP3 account. We have cases that a email it's duplicate 100 times. >>> > >>> > Anyone had this problem ? >>> > >>> > Regards, >>> > Marco >>> > >>> > >>> > - >>> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> > Archive: http://lists.otrs.org/pipermail/otrs >>> > To unsubscribe: http://lists.otrs.org/cgi
Re: [otrs] OTRS : Duplicate emails gets via POP3
Jan, thanks for you help. Gerald, we just have configured the script "otrs.PostMasterMailbox.pl" via crontab for user otrs, with this entry : */10 * * * *$HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null But we have this script "postmaster_mailbox" on directory $OTRS_HOME/var/cron/ cat postmaster_mailbox # -- # cron/postmaster_mailbox - postmaster_mailbox cron of the OTRS # Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ # -- # $Id: postmaster_mailbox.dist,v 1.3 2009/11/09 15:24:13 mn Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- # fetch emails every 10 minutes */10 * * * *$HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null [root@gen01prd cron]# Do you have this in your configuration or you know if this script call the otrs.PostMasterMailbox.pl script ? Marco -Original Message- From: Gerald Young Reply-to: User questions and discussions about OTRS. To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS : Duplicate emails gets via POP3 Date: Tue, 2 Oct 2012 13:46:51 +0100 Jan, If I could, I'd alias all those emails to one box and pop once. I'd also check if Cron postmastermailbox wasn't running under multiple usernames (root and otrs). On Tue, Oct 2, 2012 at 8:39 AM, wrote: > Hi Gerald. > > Duplicated mails occur, but that's not the issue I or Marco (as you stated) > was talking about. I have about 40-50 Mailaccounts configured in that > system, but mails sometimes arrive more than that number in the queue. > I also considered that it may be that the mailbox doesn't get cleared after > fetching the mails. But that's not the case either. In the logs I can see > that the same mail is fetched many times _at_the_same_time_ (well, nearly > the same time, it lasts some seconds to finish that)! > I haven't checked if that mails are on the mailserver that often, but as the > headers (seen with "src"-view in otrs) are exactly the same, I don't believe > so. To me it seems that PostMaster.pl duplicates mails sometimes. I just > have no clue why or under which circumstances. > > Regards > Jan Dreyer > IT Administrator / Operations Team / M-IT OMS > >> -Ursprüngliche Nachricht- >> Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von >> Gerald Young >> Gesendet: Dienstag, 2. Oktober 2012 14:04 >> An: User questions and discussions about OTRS. >> Betreff: Re: [otrs] OTRS : Duplicate emails gets via POP3 >> >> Jan's problem may be because of actually duplicated emails, though. >> Multiple POP3 environments could mean users may be sending to multiple >> addresses simultaneously. >> Marco's issue seems to be emails that aren't removed from the mailbox. >> This could be for different reasons, among which, for instance, gmail >> account settings that aren't set to allow items to be deleted when >> downloaded. Or just a stuck message. If another mailbox utility can be >> used to successfully POP3/delete the entrie(s), this may be adequate. >> If it, too, can't remove the email entries, the problem is at the >> server. >> >> On Tue, Oct 2, 2012 at 7:56 AM, wrote: >> > Hi Marco. >> > >> > >> > >> > It occurs with our 2.4.10 installation. Switching from POP3S to IMAPS > and >> > increasing the frequency of fetching mails (every nine minutes atm) >> helped a >> > little. >> > >> > I have no idea where this comes from exactly, but I’m pretty sure it >> belongs >> > to the imo heavy use and the high number of POP3 accounts and mails >> within >> > these. I haven’t seen this behavior on our 3.0 or 3.1 installations > (which >> > have much lower load). >> > >> > >> > >> > Regards >> > >> > Jan Dreyer >> > >> > >> > >> > Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag >> von >> > Marco Ferreira >> > Gesendet: Dienstag, 2. Oktober 2012 13:02 >> > An: otrs@otrs.org >> > Betreff: [otrs] OTRS : Duplicate emails gets via POP3 >> > >> > >> > >> > Hi All, >> > >> > We have installed the last otrs version (3.1.10-01) but some times we >> > receive duplicate emails on mailbox of otrs, this emails were obtained > via >> > POP3 account. We have cases that a email it's duplicate 100 times. >> > >> > Anyone had this problem ? >> > >> > Regards, >> > Marco >> > >> > >> > - >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> - >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > - > OTRS mailing list: otrs - Webpage: http://otrs.or
Re: [otrs] OTRS : Duplicate emails gets via POP3
Jan, If I could, I'd alias all those emails to one box and pop once. I'd also check if Cron postmastermailbox wasn't running under multiple usernames (root and otrs). On Tue, Oct 2, 2012 at 8:39 AM, wrote: > Hi Gerald. > > Duplicated mails occur, but that's not the issue I or Marco (as you stated) > was talking about. I have about 40-50 Mailaccounts configured in that > system, but mails sometimes arrive more than that number in the queue. > I also considered that it may be that the mailbox doesn't get cleared after > fetching the mails. But that's not the case either. In the logs I can see > that the same mail is fetched many times _at_the_same_time_ (well, nearly > the same time, it lasts some seconds to finish that)! > I haven't checked if that mails are on the mailserver that often, but as the > headers (seen with "src"-view in otrs) are exactly the same, I don't believe > so. To me it seems that PostMaster.pl duplicates mails sometimes. I just > have no clue why or under which circumstances. > > Regards > Jan Dreyer > IT Administrator / Operations Team / M-IT OMS > >> -Ursprüngliche Nachricht- >> Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von >> Gerald Young >> Gesendet: Dienstag, 2. Oktober 2012 14:04 >> An: User questions and discussions about OTRS. >> Betreff: Re: [otrs] OTRS : Duplicate emails gets via POP3 >> >> Jan's problem may be because of actually duplicated emails, though. >> Multiple POP3 environments could mean users may be sending to multiple >> addresses simultaneously. >> Marco's issue seems to be emails that aren't removed from the mailbox. >> This could be for different reasons, among which, for instance, gmail >> account settings that aren't set to allow items to be deleted when >> downloaded. Or just a stuck message. If another mailbox utility can be >> used to successfully POP3/delete the entrie(s), this may be adequate. >> If it, too, can't remove the email entries, the problem is at the >> server. >> >> On Tue, Oct 2, 2012 at 7:56 AM, wrote: >> > Hi Marco. >> > >> > >> > >> > It occurs with our 2.4.10 installation. Switching from POP3S to IMAPS > and >> > increasing the frequency of fetching mails (every nine minutes atm) >> helped a >> > little. >> > >> > I have no idea where this comes from exactly, but I’m pretty sure it >> belongs >> > to the imo heavy use and the high number of POP3 accounts and mails >> within >> > these. I haven’t seen this behavior on our 3.0 or 3.1 installations > (which >> > have much lower load). >> > >> > >> > >> > Regards >> > >> > Jan Dreyer >> > >> > >> > >> > Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag >> von >> > Marco Ferreira >> > Gesendet: Dienstag, 2. Oktober 2012 13:02 >> > An: otrs@otrs.org >> > Betreff: [otrs] OTRS : Duplicate emails gets via POP3 >> > >> > >> > >> > Hi All, >> > >> > We have installed the last otrs version (3.1.10-01) but some times we >> > receive duplicate emails on mailbox of otrs, this emails were obtained > via >> > POP3 account. We have cases that a email it's duplicate 100 times. >> > >> > Anyone had this problem ? >> > >> > Regards, >> > Marco >> > >> > >> > - >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> - >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] upgrading from OTRS 2.3.4-01 to the latest version
The documentation is the correct way of doing this. Do this in a test environment. Give yourself some time to verify and test each upgrade step. Remember to check the Release Notes http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-help-desk-2414/ http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-help-desk-3016/ http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-help-desk-3110/ It seems reasonable that fedora rpms should be okay for RHEL, though source upgrades will also work. The major caveats are the 3.1.x database relies heavily on Foreign Keys so MyISAM might need to get converted to InnoDB. I did this by search/replace in the sql dump http://forums.otterhub.org/viewtopic.php?f=62&t=16730 The themes are incompatible between major revision levels (2.4/3.0/3.1) Especially in 3.0->3.1 the addition of Dynamic Fields and conversion from TicketFreeText fields may take a very long time. With that much of a jump, there might be a strong case for creating a verifiable, testable, database backup and then using Generic Agent to delete old (> 1 year?, > 6 months?) tickets prior to upgrade (even if you do this on the test bench, not production). I'm not saying you have to do this, but it could greatly speed up your conversion. Hope this helps. Please make and verify backups of your application and database prior to doing anything suggested. On Tue, Oct 2, 2012 at 8:17 AM, Coert Waagmeester wrote: > Hello all, > > We have OTRS 2.3.4-01 running on a RHEL 5.3 system. > I want to install a new machine running RHEL 6.3 and upgrade the existing > OTRS to 3.1.10. > > I read in the documentation that I will need to step through each of the > minor versions for this upgrade, eg 2.3 > 2.4 > 3.0 > 3.1.10. > Is this the correct way of doing it? > > Where can I find the archive RHEL RPMs for OTRS? > Should I use the fedora 4 directory on ftp.otrs.org? > > Thank you in advance, > Coert Waagmeester > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS : Duplicate emails gets via POP3
Hi Gerald. Duplicated mails occur, but that's not the issue I or Marco (as you stated) was talking about. I have about 40-50 Mailaccounts configured in that system, but mails sometimes arrive more than that number in the queue. I also considered that it may be that the mailbox doesn't get cleared after fetching the mails. But that's not the case either. In the logs I can see that the same mail is fetched many times _at_the_same_time_ (well, nearly the same time, it lasts some seconds to finish that)! I haven't checked if that mails are on the mailserver that often, but as the headers (seen with "src"-view in otrs) are exactly the same, I don't believe so. To me it seems that PostMaster.pl duplicates mails sometimes. I just have no clue why or under which circumstances. Regards Jan Dreyer IT Administrator / Operations Team / M-IT OMS > -Ursprüngliche Nachricht- > Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von > Gerald Young > Gesendet: Dienstag, 2. Oktober 2012 14:04 > An: User questions and discussions about OTRS. > Betreff: Re: [otrs] OTRS : Duplicate emails gets via POP3 > > Jan's problem may be because of actually duplicated emails, though. > Multiple POP3 environments could mean users may be sending to multiple > addresses simultaneously. > Marco's issue seems to be emails that aren't removed from the mailbox. > This could be for different reasons, among which, for instance, gmail > account settings that aren't set to allow items to be deleted when > downloaded. Or just a stuck message. If another mailbox utility can be > used to successfully POP3/delete the entrie(s), this may be adequate. > If it, too, can't remove the email entries, the problem is at the > server. > > On Tue, Oct 2, 2012 at 7:56 AM, wrote: > > Hi Marco. > > > > > > > > It occurs with our 2.4.10 installation. Switching from POP3S to IMAPS and > > increasing the frequency of fetching mails (every nine minutes atm) > helped a > > little. > > > > I have no idea where this comes from exactly, but Im pretty sure it > belongs > > to the imo heavy use and the high number of POP3 accounts and mails > within > > these. I havent seen this behavior on our 3.0 or 3.1 installations (which > > have much lower load). > > > > > > > > Regards > > > > Jan Dreyer > > > > > > > > Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag > von > > Marco Ferreira > > Gesendet: Dienstag, 2. Oktober 2012 13:02 > > An: otrs@otrs.org > > Betreff: [otrs] OTRS : Duplicate emails gets via POP3 > > > > > > > > Hi All, > > > > We have installed the last otrs version (3.1.10-01) but some times we > > receive duplicate emails on mailbox of otrs, this emails were obtained via > > POP3 account. We have cases that a email it's duplicate 100 times. > > > > Anyone had this problem ? > > > > Regards, > > Marco > > > > > > - > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs smime.p7s Description: S/MIME cryptographic signature - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] upgrading from OTRS 2.3.4-01 to the latest version
Hello all, We have OTRS 2.3.4-01 running on a RHEL 5.3 system. I want to install a new machine running RHEL 6.3 and upgrade the existing OTRS to 3.1.10. I read in the documentation that I will need to step through each of the minor versions for this upgrade, eg 2.3 > 2.4 > 3.0 > 3.1.10. Is this the correct way of doing it? Where can I find the archive RHEL RPMs for OTRS? Should I use the fedora 4 directory on ftp.otrs.org? Thank you in advance, Coert Waagmeester - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS : Duplicate emails gets via POP3
Jan's problem may be because of actually duplicated emails, though. Multiple POP3 environments could mean users may be sending to multiple addresses simultaneously. Marco's issue seems to be emails that aren't removed from the mailbox. This could be for different reasons, among which, for instance, gmail account settings that aren't set to allow items to be deleted when downloaded. Or just a stuck message. If another mailbox utility can be used to successfully POP3/delete the entrie(s), this may be adequate. If it, too, can't remove the email entries, the problem is at the server. On Tue, Oct 2, 2012 at 7:56 AM, wrote: > Hi Marco. > > > > It occurs with our 2.4.10 installation. Switching from POP3S to IMAPS and > increasing the frequency of fetching mails (every nine minutes atm) helped a > little. > > I have no idea where this comes from exactly, but I’m pretty sure it belongs > to the imo heavy use and the high number of POP3 accounts and mails within > these. I haven’t seen this behavior on our 3.0 or 3.1 installations (which > have much lower load). > > > > Regards > > Jan Dreyer > > > > Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von > Marco Ferreira > Gesendet: Dienstag, 2. Oktober 2012 13:02 > An: otrs@otrs.org > Betreff: [otrs] OTRS : Duplicate emails gets via POP3 > > > > Hi All, > > We have installed the last otrs version (3.1.10-01) but some times we > receive duplicate emails on mailbox of otrs, this emails were obtained via > POP3 account. We have cases that a email it's duplicate 100 times. > > Anyone had this problem ? > > Regards, > Marco > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS : Duplicate emails gets via POP3
Hi Marco. It occurs with our 2.4.10 installation. Switching from POP3S to IMAPS and increasing the frequency of fetching mails (every nine minutes atm) helped a little. I have no idea where this comes from exactly, but I’m pretty sure it belongs to the imo heavy use and the high number of POP3 accounts and mails within these. I haven’t seen this behavior on our 3.0 or 3.1 installations (which have much lower load). Regards Jan Dreyer Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Marco Ferreira Gesendet: Dienstag, 2. Oktober 2012 13:02 An: otrs@otrs.org Betreff: [otrs] OTRS : Duplicate emails gets via POP3 Hi All, We have installed the last otrs version (3.1.10-01) but some times we receive duplicate emails on mailbox of otrs, this emails were obtained via POP3 account. We have cases that a email it's duplicate 100 times. Anyone had this problem ? Regards, Marco smime.p7s Description: S/MIME cryptographic signature - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] OTRS : Duplicate emails gets via POP3
Hi All, We have installed the last otrs version (3.1.10-01) but some times we receive duplicate emails on mailbox of otrs, this emails were obtained via POP3 account. We have cases that a email it's duplicate 100 times. Anyone had this problem ? Regards, Marco - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
