[otrs] Can send but cannot recieve mail.

[Cyril Thomas Jones]

I can send mail to any of my workmate through otrs
but cant recieve mail in the otrs 3.3.6. I am using POP3 with outbound
and inbound both set to port 25. my outlook is showing me that the message
is sent.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Fwd: Can send but cannot recieve mail.

[Cyril Thomas Jones]

-- Forwarded message --
From: Cyril Thomas Jones 
Date: Sat, Apr 26, 2014 at 12:06 PM
Subject: Can send but cannot recieve mail.
To: otrs@otrs.org


I can send mail to any of my workmate through otrs
but cant recieve mail in the otrs 3.3.6. I am using POP3 with outbound
and inbound both set to port 25. my outlook is showing me that the message
is sent.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Fwd: Can send but cannot recieve mail.

[Gerald Young]

pop3 inbound is 110 smtp outbound is 25


On Sat, Apr 26, 2014 at 8:07 AM, Cyril Thomas Jones <
cyrijthomas2...@gmail.com> wrote:

>
>
> -- Forwarded message --
> From: Cyril Thomas Jones 
> Date: Sat, Apr 26, 2014 at 12:06 PM
> Subject: Can send but cannot recieve mail.
> To: otrs@otrs.org
>
>
> I can send mail to any of my workmate through otrs
> but cant recieve mail in the otrs 3.3.6. I am using POP3 with outbound
> and inbound both set to port 25. my outlook is showing me that the message
> is sent.
>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Can send but cannot recieve mail.

[LQ Marshall]

POP3 is not an outbound protocol and doesn't operate on tcp/25.

Further, IF I understand your inquiry OTRS doesn't operate the way you are 
attempting to use it. 

Lawrence


- Original Message -
From: Cyril Thomas Jones 
To: otrs@otrs.org
Sent: 04/26/2014 8:06
Subject: [otrs] Can send but cannot recieve mail.


I can send mail to any of my workmate through otrs
but cant recieve mail in the otrs 3.3.6. I am using POP3 with outbound
and inbound both set to port 25. my outlook is showing me that the message
is sent.

-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Can send but cannot recieve mail.

[Cyril Thomas Jones]

thanks bos, i will try and get back to you later


On Sat, Apr 26, 2014 at 12:52 PM, "LQ Marshall" wrote:

> POP3 is not an outbound protocol and doesn't operate on tcp/25.
>
> Further, IF I understand your inquiry OTRS doesn't operate the way you are
> attempting to use it.
>
> Lawrence
>
>
> - Original Message -
> From: Cyril Thomas Jones 
> To: otrs@otrs.org
> Sent: 04/26/2014 8:06
> Subject: [otrs] Can send but cannot recieve mail.
>
>
> I can send mail to any of my workmate through otrs
> but cant recieve mail in the otrs 3.3.6. I am using POP3 with outbound
> and inbound both set to port 25. my outlook is showing me that the message
> is sent.
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Can send but cannot recieve mail.

[Cyril Thomas Jones]

 Let me clearly explain, i am new to otrs and my bank fresh from
university, i have reinstalled otrs 3.3.6 and it can send mail out to my
workmates outlook wherein the otrs system email address was set to our
department outlook address and we are expecting to also recieve all
incomming mail to that address in the otrs  system but can't. pls give me
directions and solutions in recieving outlook mail comming in my system.
note Windows 7 platform.


On Sat, Apr 26, 2014 at 4:45 PM, Cyril Thomas Jones <
cyrijthomas2...@gmail.com> wrote:

> thanks bos, i will try and get back to you later
>
>
> On Sat, Apr 26, 2014 at 12:52 PM, "LQ Marshall" 
> wrote:
>
>> POP3 is not an outbound protocol and doesn't operate on tcp/25.
>>
>> Further, IF I understand your inquiry OTRS doesn't operate the way you
>> are attempting to use it.
>>
>> Lawrence
>>
>>
>> - Original Message -
>> From: Cyril Thomas Jones 
>> To: otrs@otrs.org
>> Sent: 04/26/2014 8:06
>> Subject: [otrs] Can send but cannot recieve mail.
>>
>>
>> I can send mail to any of my workmate through otrs
>> but cant recieve mail in the otrs 3.3.6. I am using POP3 with outbound
>> and inbound both set to port 25. my outlook is showing me that the message
>> is sent.
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Can send but cannot recieve mail.

[Gerald Young]

Please consider using full sentences, full words, proper spelling, capital
letters to begin sentences, and appropriate punctuation to end sentences.
There is no benefit to typing txt spk in an email (or in a university, I
hear.)

If you intend to clarify, making muddled misspelled run-on sentences will
not help you achieve this goal.

Especially, it will not help if you basically told us the same thing you
told us in the first place.

First, read the documentation for OTRS.

If you cannot retrieve messages, it is because:
1) You didn't configure Admin, Postmaster Mail Accounts to retrieve
messages
2) Your Windows 7 box is not able to communicate POP3 to retrieve messages
from the mailbox. This could be because of firewall or permissions or
needing to connect to POP3S or other depending on what services your email
server allows connection.

3) You're able to press Fetch Mail and it retrieves but not scheduled
fetch. http://forums.otterhub.org/viewtopic.php?f=61&t=13793 might have
some clues

http://catb.org/~esr/faqs/smart-questions.html#before


On Sat, Apr 26, 2014 at 1:20 PM, Cyril Thomas Jones <
cyrijthomas2...@gmail.com> wrote:

>  Let me clearly explain, i am new to otrs and my bank fresh from
> university, i have reinstalled otrs 3.3.6 and it can send mail out to my
> workmates outlook wherein the otrs system email address was set to our
> department outlook address and we are expecting to also recieve all
> incomming mail to that address in the otrs  system but can't. pls give me
> directions and solutions in recieving outlook mail comming in my system.
> note Windows 7 platform.
>
>
> On Sat, Apr 26, 2014 at 4:45 PM, Cyril Thomas Jones <
> cyrijthomas2...@gmail.com> wrote:
>
>> thanks bos, i will try and get back to you later
>>
>>
>> On Sat, Apr 26, 2014 at 12:52 PM, "LQ Marshall" 
>> wrote:
>>
>>> POP3 is not an outbound protocol and doesn't operate on tcp/25.
>>>
>>> Further, IF I understand your inquiry OTRS doesn't operate the way you
>>> are attempting to use it.
>>>
>>> Lawrence
>>>
>>>
>>> - Original Message -
>>> From: Cyril Thomas Jones 
>>> To: otrs@otrs.org
>>> Sent: 04/26/2014 8:06
>>> Subject: [otrs] Can send but cannot recieve mail.
>>>
>>>
>>> I can send mail to any of my workmate through otrs
>>> but cant recieve mail in the otrs 3.3.6. I am using POP3 with outbound
>>> and inbound both set to port 25. my outlook is showing me that the
>>> message
>>> is sent.
>>>
>>> -
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>> -
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>
>>
>>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Can send but cannot recieve mail.

[Gerald Young]

I apologize for not being more discrete about the call-out on the grammar.
It was bad form to post a reply of that type in a public manner.


On Sat, Apr 26, 2014 at 1:45 PM, Gerald Young  wrote:

> Please consider using full sentences, full words, proper spelling, capital
> letters to begin sentences, and appropriate punctuation to end sentences.
> There is no benefit to typing txt spk in an email (or in a university, I
> hear.)
>
> If you intend to clarify, making muddled misspelled run-on sentences will
> not help you achieve this goal.
>
> Especially, it will not help if you basically told us the same thing you
> told us in the first place.
>
> First, read the documentation for OTRS.
>
> If you cannot retrieve messages, it is because:
> 1) You didn't configure Admin, Postmaster Mail Accounts to retrieve
> messages
> 2) Your Windows 7 box is not able to communicate POP3 to retrieve messages
> from the mailbox. This could be because of firewall or permissions or
> needing to connect to POP3S or other depending on what services your email
> server allows connection.
>
> 3) You're able to press Fetch Mail and it retrieves but not scheduled
> fetch. http://forums.otterhub.org/viewtopic.php?f=61&t=13793 might have
> some clues
>
> http://catb.org/~esr/faqs/smart-questions.html#before
>
>
> On Sat, Apr 26, 2014 at 1:20 PM, Cyril Thomas Jones <
> cyrijthomas2...@gmail.com> wrote:
>
>>  Let me clearly explain, i am new to otrs and my bank fresh from
>> university, i have reinstalled otrs 3.3.6 and it can send mail out to my
>> workmates outlook wherein the otrs system email address was set to our
>> department outlook address and we are expecting to also recieve all
>> incomming mail to that address in the otrs  system but can't. pls give me
>> directions and solutions in recieving outlook mail comming in my system.
>> note Windows 7 platform.
>>
>>
>> On Sat, Apr 26, 2014 at 4:45 PM, Cyril Thomas Jones <
>> cyrijthomas2...@gmail.com> wrote:
>>
>>> thanks bos, i will try and get back to you later
>>>
>>>
>>> On Sat, Apr 26, 2014 at 12:52 PM, "LQ Marshall" >> > wrote:
>>>
 POP3 is not an outbound protocol and doesn't operate on tcp/25.

 Further, IF I understand your inquiry OTRS doesn't operate the way you
 are attempting to use it.

 Lawrence


 - Original Message -
 From: Cyril Thomas Jones 
 To: otrs@otrs.org
 Sent: 04/26/2014 8:06
 Subject: [otrs] Can send but cannot recieve mail.


 I can send mail to any of my workmate through otrs
 but cant recieve mail in the otrs 3.3.6. I am using POP3 with outbound
 and inbound both set to port 25. my outlook is showing me that the
 message
 is sent.

 -
 OTRS mailing list: otrs - Webpage: http://otrs.org/
 Archive: http://lists.otrs.org/pipermail/otrs
 To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
 -
 OTRS mailing list: otrs - Webpage: http://otrs.org/
 Archive: http://lists.otrs.org/pipermail/otrs
 To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

>>>
>>>
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Can send but cannot recieve mail.

[Cyril Thomas Jones]

Thanks, but this is where I believe my problem is
[From Otrs Portal: If you cannot use mail accounts to get the email into
OTRS, the command line program bin/otrs.PostMaster.pl might be a way around
the problem. It takes the mails via STDIN and pipes them directly into
OTRS. That means email will be available in your OTRS system if the MDA
(mail delivery agent, e.g. procmail) executes this program]. To test bin/
otrs.PostMaster.pl without an MDA, execute the command of the following
script.

linux:/opt/otrs# cd bin
linux:/opt/otrs/bin# cat ../doc/sample_mails/test-email-1.box |
./otrs.PostMaster.pl
linux:/opt/otrs/bin#

I want you please better explain with steps how can i solve this

mail problem considering bin/otrs.PostMaster.pl. Note that i working

in windows 7 not linux and runnuing Otrs 3.3.6.



On Sat, Apr 26, 2014 at 5:45 PM, Gerald Young  wrote:

> Please consider using full sentences, full words, proper spelling, capital
> letters to begin sentences, and appropriate punctuation to end sentences.
> There is no benefit to typing txt spk in an email (or in a university, I
> hear.)
>
> If you intend to clarify, making muddled misspelled run-on sentences will
> not help you achieve this goal.
>
> Especially, it will not help if you basically told us the same thing you
> told us in the first place.
>
> First, read the documentation for OTRS.
>
> If you cannot retrieve messages, it is because:
> 1) You didn't configure Admin, Postmaster Mail Accounts to retrieve
> messages
> 2) Your Windows 7 box is not able to communicate POP3 to retrieve messages
> from the mailbox. This could be because of firewall or permissions or
> needing to connect to POP3S or other depending on what services your email
> server allows connection.
>
> 3) You're able to press Fetch Mail and it retrieves but not scheduled
> fetch. http://forums.otterhub.org/viewtopic.php?f=61&t=13793 might have
> some clues
>
> http://catb.org/~esr/faqs/smart-questions.html#before
>
>
> On Sat, Apr 26, 2014 at 1:20 PM, Cyril Thomas Jones <
> cyrijthomas2...@gmail.com> wrote:
>
>>  Let me clearly explain, i am new to otrs and my bank fresh from
>> university, i have reinstalled otrs 3.3.6 and it can send mail out to my
>> workmates outlook wherein the otrs system email address was set to our
>> department outlook address and we are expecting to also recieve all
>> incomming mail to that address in the otrs  system but can't. pls give me
>> directions and solutions in recieving outlook mail comming in my system.
>> note Windows 7 platform.
>>
>>
>> On Sat, Apr 26, 2014 at 4:45 PM, Cyril Thomas Jones <
>> cyrijthomas2...@gmail.com> wrote:
>>
>>> thanks bos, i will try and get back to you later
>>>
>>>
>>> On Sat, Apr 26, 2014 at 12:52 PM, "LQ Marshall" >> > wrote:
>>>
 POP3 is not an outbound protocol and doesn't operate on tcp/25.

 Further, IF I understand your inquiry OTRS doesn't operate the way you
 are attempting to use it.

 Lawrence


 - Original Message -
 From: Cyril Thomas Jones 
 To: otrs@otrs.org
 Sent: 04/26/2014 8:06
 Subject: [otrs] Can send but cannot recieve mail.


 I can send mail to any of my workmate through otrs
 but cant recieve mail in the otrs 3.3.6. I am using POP3 with outbound
 and inbound both set to port 25. my outlook is showing me that the
 message
 is sent.

 -
 OTRS mailing list: otrs - Webpage: http://otrs.org/
 Archive: http://lists.otrs.org/pipermail/otrs
 To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
 -
 OTRS mailing list: otrs - Webpage: http://otrs.org/
 Archive: http://lists.otrs.org/pipermail/otrs
 To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

>>>
>>>
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Can send but cannot recieve mail.

[Gerald Young]

You must be able to retrieve messages directly from an email server.

To be able to use otrs.PostMaster.pl you must have an exported email as a
file.

In theory, you might be able to use an Outlook Visual Basic for
Applications script attached to a Mailbox rule that pushes the current
message through otrs.PostMaster.pl similarly to the script I have for the
HMail server here: http://forums.otterhub.org/viewtopic.php?f=60&t=20319

I say this is "in theory" because, although I have vetted the concept for
the HMail server service, I have not done the same thing for Outlook. I
realize at this point I have just opened up a can of worms because I've
never seen this brought up like this before. This idea is not one to
approach lightly, and if you're new to OTRS, the official word is to fetch
mail from a server. Anything else requires development.


On Sat, Apr 26, 2014 at 4:22 PM, Cyril Thomas Jones <
cyrijthomas2...@gmail.com> wrote:

> Thanks, but this is where I believe my problem is
> [From Otrs Portal: If you cannot use mail accounts to get the email into
> OTRS, the command line program bin/otrs.PostMaster.pl might be a way
> around the problem. It takes the mails via STDIN and pipes them directly
> into OTRS. That means email will be available in your OTRS system if the
> MDA (mail delivery agent, e.g. procmail) executes this program]. To test
> bin/otrs.PostMaster.pl without an MDA, execute the command of the
> following script.
>
> linux:/opt/otrs# cd bin
> linux:/opt/otrs/bin# cat ../doc/sample_mails/test-email-1.box | 
> ./otrs.PostMaster.pl
> linux:/opt/otrs/bin#
>
> I want you please better explain with steps how can i solve this
>
> mail problem considering bin/otrs.PostMaster.pl. Note that i working
>
> in windows 7 not linux and runnuing Otrs 3.3.6.
>
>
>
> On Sat, Apr 26, 2014 at 5:45 PM, Gerald Young  wrote:
>
>> Please consider using full sentences, full words, proper spelling,
>> capital letters to begin sentences, and appropriate punctuation to end
>> sentences. There is no benefit to typing txt spk in an email (or in a
>> university, I hear.)
>>
>> If you intend to clarify, making muddled misspelled run-on sentences will
>> not help you achieve this goal.
>>
>> Especially, it will not help if you basically told us the same thing you
>> told us in the first place.
>>
>> First, read the documentation for OTRS.
>>
>> If you cannot retrieve messages, it is because:
>> 1) You didn't configure Admin, Postmaster Mail Accounts to retrieve
>> messages
>> 2) Your Windows 7 box is not able to communicate POP3 to retrieve
>> messages from the mailbox. This could be because of firewall or permissions
>> or needing to connect to POP3S or other depending on what services your
>> email server allows connection.
>>
>> 3) You're able to press Fetch Mail and it retrieves but not scheduled
>> fetch. http://forums.otterhub.org/viewtopic.php?f=61&t=13793 might have
>> some clues
>>
>> http://catb.org/~esr/faqs/smart-questions.html#before
>>
>>
>> On Sat, Apr 26, 2014 at 1:20 PM, Cyril Thomas Jones <
>> cyrijthomas2...@gmail.com> wrote:
>>
>>>  Let me clearly explain, i am new to otrs and my bank fresh from
>>> university, i have reinstalled otrs 3.3.6 and it can send mail out to my
>>> workmates outlook wherein the otrs system email address was set to our
>>> department outlook address and we are expecting to also recieve all
>>> incomming mail to that address in the otrs  system but can't. pls give me
>>> directions and solutions in recieving outlook mail comming in my system.
>>> note Windows 7 platform.
>>>
>>>
>>> On Sat, Apr 26, 2014 at 4:45 PM, Cyril Thomas Jones <
>>> cyrijthomas2...@gmail.com> wrote:
>>>
 thanks bos, i will try and get back to you later


 On Sat, Apr 26, 2014 at 12:52 PM, "LQ Marshall" <
 qmarsh...@inetspace.net> wrote:

> POP3 is not an outbound protocol and doesn't operate on tcp/25.
>
> Further, IF I understand your inquiry OTRS doesn't operate the way you
> are attempting to use it.
>
> Lawrence
>
>
> - Original Message -
> From: Cyril Thomas Jones 
> To: otrs@otrs.org
> Sent: 04/26/2014 8:06
> Subject: [otrs] Can send but cannot recieve mail.
>
>
> I can send mail to any of my workmate through otrs
> but cant recieve mail in the otrs 3.3.6. I am using POP3 with outbound
> and inbound both set to port 25. my outlook is showing me that the
> message
> is sent.
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>

>>>

Re: [otrs] Can send but cannot receive mail.

[David Boyes]

Thanks, but this is where I believe my problem is
[From Otrs Portal: If you cannot use mail accounts to get the email into OTRS, 
the command line program bin/otrs.PostMaster.pl 
might be a way around the problem. It takes the mails via STDIN and pipes them 
directly into OTRS. That means email will be available in your OTRS system if 
the MDA (mail delivery agent, e.g. procmail) executes this program]. To test 
bin/otrs.PostMaster.pl without an MDA, execute the 
command of the following script.

linux:/opt/otrs# cd bin

linux:/opt/otrs/bin# cat ../doc/sample_mails/test-email-1.box | 
./otrs.PostMaster.pl

linux:/opt/otrs/bin#

I want you please better explain with steps how can i solve this

mail problem considering bin/otrs.PostMaster.pl. 
Note that i working
in windows 7 not linux and runnuing Otrs 3.3.6.



You cannot use this solution on your Windows box. It relies on the mail system 
executing the PostMaster.pl Perl script when delivering the message. You don’t 
have the capability to implement this on your Windows system, since apparently 
you don’t control the mail system delivering the messages to your POP mailbox 
and your Win7 system doesn’t have the capability to receive mail directly. 
(Also note that Win7 is a *single-user* desktop operating system; it’s not 
designed for the purpose of running services accessed by other people. Even if 
you DO get this working, it’s not going to be particularly reliable or usable. )



I’ll cut you some slack for being new to the professional IT world, but there’s 
some basic stuff that you need to learn to do to survive out here in the Real 
World. One is step-by-step problem analysis and diagnostics. Your university 
clearly failed you miserably here. If I were you, I’d be annoyed at that 
failure.



Beyond what Gerald already suggested (particularly the Read The Fine Manual 
step), take a step back and look at the problem. First, visualize what you’re 
trying to do: configure OTRS to pull messages from a remote mailbox server – 
essentially to act like any other POP client interacting with a mail server run 
by someone else.



First thing to do: open a text editor or MS Word and step-by-step, record what 
you typed and what the system responded. Screen shots are good.



Second is take 5 minutes to write down what your understanding of the problem 
is and what you think is actually happening in text form – like you would 
explain it to your mother. You’ll understand it better if you do it in plain 
text in complete sentences.



Third, you need to look up the protocols that you’re trying to use and 
understand at least the basics of what they do and are intended to provide. 
Without that research step, you won’t ever understand how this is SUPPOSED to 
work, and you won’t get any further. You get that from the protocol docs and 
from the manuals that come with your product. Write that understanding in your 
text file too – it’s going to make your life easier if all this is in one 
place. Draw yourself a picture of how you think it should work.



So, with that in mind:



OTRS gets incoming messages either by direct execution of the PostMaster.pl 
script when the message is delivered, or by polling a remote mail server 
periodically via POP or IMAP. You can’t use the direct execution model because 
you don’t control the mail system delivering the message, so you have to use 
the polling method. There are two tasks here, transmitting messages outbound 
via SMTP, and receiving inbound messages via POP. You’ve told us that you can 
send outbound messages, which implies that the SMTP component is working.  OK, 
don’t mess with that part.



That means that the problem exists in the POP3 configuration. As again, Gerald 
already pointed out, POP != SMTP. Those services do not run on the same TCP 
ports (POP3 runs on port 110) and they do two completely different things. If 
you have the POP client (your OTRS system) configured to connect to port 25 
(the SMTP port), it will NEVER WORK. It’s like asking for a Irish stout beer in 
Philadelphia using the Urdu language. SMTP doesn’t understand the same commands 
as POP. Wrong place, wrong language.



Next, can your Windows box connect to the POP server? Make sure the OTRS POP 
client is configured for port 110, the POP3 service port on your mailbox server 
(the machine that gets your mail).



If you do have the OTRS POP3 client configured to use port 110, then the next 
step is to check whether the userid and pw you are using is correct for the 
POP3 server you are trying to connect to. If not, it will NEVER WORK. You can 
test this using telnet from your Windows machine: “telnet pop3.server.host 110” 
and using USER “youruserid” and PASS “your password” (without the double 
quotes, and using your userid and pw in place of youruserid and yourpassword). 
If you get OK as a response, then move on. Make sur