Re: [otrs] Hijri shamsi Calendar
Hi, May it better this discussion be done in "OTRS i18n" mailing list not in "OTRS user list"? Nasser, have you noticed previous discussions about Persian calendar in previous threads? afshar On Thu, Jul 30, 2009 at 8:20 AM, Nasser Hajloo wrote: > nowaday there is so many persian users for OTRS, but there is n o Persian ( > Hijri Shamsi ) calendar out there, > I am asking for a Persian Calendar Module or sugessting to provide this > calendar with JQuery, > I do not know that is it possible for OTRS to use from jquery to adding > persian calendar or not, but I have found a Persian Calendar with JQuery > that may help > you can find it http://hasheminezhad.com/datepicker with some sample ( and > description in farsi ) > usage of this calendar is so simple , all you need is that adding 2 > javascript class (ui.datepicker-cc.js & ui.datepicker-cc-fa.js) in a page > with other Jquery Library ( jquery.js & ui.core.js ) and use it. > you can download it at > http://hasheminezhad.com/sites/default/files/hasheminezhad.com/datepicker-cc2.zip > and many many thanks from Mahdi hashemi Nezhad for providing this usefull > library. > > > -- > Nasser Hajloo > Tehran , Iran , Middle East > > http://hajloo.wordpress.com > http://otrs.wordpress.com > http://khatmikhi.persianblog.ir > http://khatmikhi.wordpress.com > http://hajloo.persianblog.ir > http://hajloo.blogspot.com > http://maccosx.persianblog.ir > http://www.facebook.com/hajloo > http://www.twitter.com/hajloo > http://friendfeed.com/hajloo > > در جدال بين روزهاي سخت و انسان هاي سخت، اين انسان هاي سخت هستند كه مي > مانند نه روزهاي سخت > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Setting up a FAQ
Hi, Nice reply Masoud! FAQ OPM file could be downloaded from ftp. afshar On Tue, Jul 28, 2009 at 3:51 PM, masood ramezani wrote: > Hi > > 1- Go to Admin Page. > 2- Click on Package Manager link > 3- Browse the FAQ package and install that(related opm file that download > from web) > 4- Enjoy from FAQ Module > > masoud > > On Tue, Jul 28, 2009 at 13:04, Namwoonde, Letty wrote: > >> Hi all >> >> >> >> Please b e so kind to assist me on how to set up FAQs. >> >> >> >> Thanks >> >> >> >> Regards >> >> >> >> Letty N. Namwoonde >> >> Network Planning & Implementation >> >> TEL (W): +264612012164 >> >> SWITCH: +264601008321 >> >> FAX: +26461251387 >> >> FAX2EMAIL: 088618571 >> >> E-MAIL: namwoon...@telecom.na >> >> WEBSITE: www.telecom.na >> >> >> >> [image: tn_signature] >> >> >> >> Telecom Namibia Disclaimer: http://www.telecom.na/inc/site/disclaimer.php >> >> >> - >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > <>- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] OTRS 2.4.1's new text editor does not support RTL languages like Persian
Hi all, Many many thanks to Martin for resolving the issue so fast. I think "enhancement" mentioned by Michiel would be a valuable feature of text editor if implemented. Afshar Mohebbi On Sun, Jul 26, 2009 at 4:47 PM, Michiel Beijen wrote: > Great to see this issue fixed, and so fast... > > I guess the benefit of using the plugin over the way you have addressed the > issue now is that it allows you to change the text direction in the middle > of a note (probably just as inserting RIGHT-TO-LEFT EMBEDDING (U+202B) would > do). But that would make it an enhancement request, because previously there > was none such functionality in OTRS. > > Also, I don't see a software license specified in the FCKEditor plugin, so > I guess it would be difficult to bundle with OTRS before reaching agreement > on that first. > > regards from The "Left-To-Right" Netherlands. > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > On Sun, Jul 26, 2009 at 14:59, Martin Edenhofer wrote: > >> Hi, >> JFI, bug is fixed now and will be available in 2.4.2. :) >> >> http://bugs.otrs.org/show_bug.cgi?id=4038 >> >> Thanks to Masoud, Afshar and Michiel! :) >> >> -Martin >> >> On 26.07.2009, at 11:21, masood ramezani wrote: >> >> hi >> >> I found a pluggin for fckeditor that enables rtl writing for that. >> >> please check that. >> >> the address is : http://www.dnastudio.co.il/FCKEditor.RTL.Support.aspx >> >> On Sun, Jul 26, 2009 at 13:45, Afshar Mohebbi >> wrote: >> >>> Hi Michiel, >>> >>> Exuse me please! In the prev. email I meant you not Martin! >>> >>> afshar >>> >>> >>> On Sun, Jul 26, 2009 at 12:44 PM, Afshar Mohebbi < >>> afshar.mohe...@gmail.com> wrote: >>> >>>> Hi Marting, >>>> >>>> I asked some folks about CKEditor and RTL support. One of them claims >>>> that CKEditor from old versions till now supports RTL very good. BTW I have >>>> invited them to this mailing list and hope see them here versy soon. >>>> >>>> Afshar Mohebbi >>>> >>>> >>>> On Sun, Jul 26, 2009 at 10:05 AM, Afshar Mohebbi < >>>> afshar.mohe...@gmail.com> wrote: >>>> >>>>> Hi Michiel, >>>>> >>>>> I checked your link out. But unfortuantely It does not support any RTL >>>>> language at all. It does not support changing direction from left-to-right >>>>> to right-to-left. Should they eanble something to entering RTL text be >>>>> enabled? A RTL language like Persian or Arabic is written from right to >>>>> left. BTW that old trick, RIGHT-TO-LEFT EMBEDDING (U+202B) still works. >>>>> >>>>> Please tell me if I could help more about RTL. >>>>> >>>>> Afshar Mohebbi >>>>> >>>>> On Sat, Jul 25, 2009 at 5:39 PM, Michiel Beijen >>>>> wrote: >>>>> >>>>>> Afshar, >>>>>> >>>>>> I know there is no setting ContentLangDirection in RichTextEditor by >>>>>> default, what I meant is that it IS a configuration setting and you could >>>>>> add it to RichTextEditor.dtl if you'd want to use it. Too bad that it >>>>>> does >>>>>> not alleviate your problem. >>>>>> Can you please verify for me - as my Arabic skills are not up to spec >>>>>> ;-) - if CKEditor v3, which is currently in the latest beta phase, does >>>>>> this better? Here's a web demo: >>>>>> http://ckeditor.com/ckeditor/3.0rc/_samples/skins.html >>>>>> >>>>>> The idea is that the v3 release is better at RTL input, but I have no >>>>>> real way to check. >>>>>> >>>>>> Note that the name has changed from FCKeditor to CKeditor in this >>>>>> release because FCK resembles a well-known four letter word... >>>>>> Regards, >>>>>> -- >>>>>> Michiel Beijen >>>>>> Software Consultant >>>>>> +31 6 - 457 42 418 >>>>>> Bee Free IT + http://beefreeit.nl >>>>>> >>>>>> >>>>>> On Sat, Jul 25, 2009 at 10:11, Afshar Mohebbi < >>>>>> afshar.mohe...@gmail.com> wrote: >>>>>> >>>&g
Re: [otrs] OTRS 2.4.1's new text editor does not support RTL languages like Persian
Hi Michiel, Exuse me please! In the prev. email I meant you not Martin! afshar On Sun, Jul 26, 2009 at 12:44 PM, Afshar Mohebbi wrote: > Hi Marting, > > I asked some folks about CKEditor and RTL support. One of them claims that > CKEditor from old versions till now supports RTL very good. BTW I have > invited them to this mailing list and hope see them here versy soon. > > Afshar Mohebbi > > > On Sun, Jul 26, 2009 at 10:05 AM, Afshar Mohebbi > wrote: > >> Hi Michiel, >> >> I checked your link out. But unfortuantely It does not support any RTL >> language at all. It does not support changing direction from left-to-right >> to right-to-left. Should they eanble something to entering RTL text be >> enabled? A RTL language like Persian or Arabic is written from right to >> left. BTW that old trick, RIGHT-TO-LEFT EMBEDDING (U+202B) still works. >> >> Please tell me if I could help more about RTL. >> >> Afshar Mohebbi >> >> On Sat, Jul 25, 2009 at 5:39 PM, Michiel Beijen wrote: >> >>> Afshar, >>> >>> I know there is no setting ContentLangDirection in RichTextEditor by >>> default, what I meant is that it IS a configuration setting and you could >>> add it to RichTextEditor.dtl if you'd want to use it. Too bad that it does >>> not alleviate your problem. >>> Can you please verify for me - as my Arabic skills are not up to spec >>> ;-) - if CKEditor v3, which is currently in the latest beta phase, does >>> this better? Here's a web demo: >>> http://ckeditor.com/ckeditor/3.0rc/_samples/skins.html >>> >>> The idea is that the v3 release is better at RTL input, but I have no >>> real way to check. >>> >>> Note that the name has changed from FCKeditor to CKeditor in this release >>> because FCK resembles a well-known four letter word... >>> Regards, >>> -- >>> Michiel Beijen >>> Software Consultant >>> +31 6 - 457 42 418 >>> Bee Free IT + http://beefreeit.nl >>> >>> >>> On Sat, Jul 25, 2009 at 10:11, Afshar Mohebbi < >>> afshar.mohe...@gmail.com> wrote: >>> >>>> Dear Michiel, >>>> >>>> There was not a setting in "RichTextEditor.dtl". Instead of it I added >>>> following: >>>> >>>> oFCKConfig.Config["ContentLangDirection"] = 'rtl' ; >>>> >>>> It worked but not helped so much. I tried "ctrl+right shfit" in IE too, >>>> but does not help too. All 2 solution can force the editor to accept the >>>> text in a RTL manner, but when a note or ticket is saved and displayed in >>>> OTRS again, all thing have bee gone bad. OTRS itself shows comments and >>>> ticket descriptions in LTR regardless of if you have used one of those 2 >>>> solutions! So we have TWO problem, one with FCKEditor that does not accept >>>> RTL text easily and another with OTRS that shows texts in just LTR. >>>> >>>> As a workaround I insert unicode character RIGHT-TO-LEFT EMBEDDING >>>> (U+202B) in the begging of each text. It is well-known character in Unicode >>>> Annex#9 (Bidrectional algoirthm) and force a text to be displayed as a RTL >>>> text. >>>> >>>> This bug is registered in Bugzilla with following URL: >>>> http://bugs.otrs.org/show_bug.cgi?id=4038 >>>> >>>> Afshar Mohebbi >>>> >>>> >>>> On Wed, Jul 22, 2009 at 3:23 PM, Michiel Beijen >>>> wrote: >>>> >>>>> Of course you could also decide to not use the rich text editor, you >>>>> can disable it in SysConfig. Then you'd have the same editor functionality >>>>> as in 2.3.4 while you'd be able to leverage all other 2.4.x features. >>>>> >>>>> I found that in Internet Explorer, the buttons ctrl + right shift would >>>>> switch text direction, but that switch will not be "remembered" by the >>>>> system. >>>>> >>>>> Also, digging further, I found this to be an issue that other projects >>>>> that use the same editor (e.g. Drupal) are facing as well. This would be >>>>> one >>>>> of the things to be solved in the next release of the editor, 3.0, which >>>>> is >>>>> now in beta. You could decide to try and get the 3.0 beta working with >>>>> your >>>>> otrs setup and see what hap
Re: [otrs] OTRS 2.4.1's new text editor does not support RTL languages like Persian
Hi Marting, I asked some folks about CKEditor and RTL support. One of them claims that CKEditor from old versions till now supports RTL very good. BTW I have invited them to this mailing list and hope see them here versy soon. Afshar Mohebbi On Sun, Jul 26, 2009 at 10:05 AM, Afshar Mohebbi wrote: > Hi Michiel, > > I checked your link out. But unfortuantely It does not support any RTL > language at all. It does not support changing direction from left-to-right > to right-to-left. Should they eanble something to entering RTL text be > enabled? A RTL language like Persian or Arabic is written from right to > left. BTW that old trick, RIGHT-TO-LEFT EMBEDDING (U+202B) still works. > > Please tell me if I could help more about RTL. > > Afshar Mohebbi > > On Sat, Jul 25, 2009 at 5:39 PM, Michiel Beijen wrote: > >> Afshar, >> >> I know there is no setting ContentLangDirection in RichTextEditor by >> default, what I meant is that it IS a configuration setting and you could >> add it to RichTextEditor.dtl if you'd want to use it. Too bad that it does >> not alleviate your problem. >> Can you please verify for me - as my Arabic skills are not up to spec ;-) >> - if CKEditor v3, which is currently in the latest beta phase, does this >> better? Here's a web demo: >> http://ckeditor.com/ckeditor/3.0rc/_samples/skins.html >> >> The idea is that the v3 release is better at RTL input, but I have no real >> way to check. >> >> Note that the name has changed from FCKeditor to CKeditor in this release >> because FCK resembles a well-known four letter word... >> Regards, >> -- >> Michiel Beijen >> Software Consultant >> +31 6 - 457 42 418 >> Bee Free IT + http://beefreeit.nl >> >> >> On Sat, Jul 25, 2009 at 10:11, Afshar Mohebbi > > wrote: >> >>> Dear Michiel, >>> >>> There was not a setting in "RichTextEditor.dtl". Instead of it I added >>> following: >>> >>> oFCKConfig.Config["ContentLangDirection"] = 'rtl' ; >>> >>> It worked but not helped so much. I tried "ctrl+right shfit" in IE too, >>> but does not help too. All 2 solution can force the editor to accept the >>> text in a RTL manner, but when a note or ticket is saved and displayed in >>> OTRS again, all thing have bee gone bad. OTRS itself shows comments and >>> ticket descriptions in LTR regardless of if you have used one of those 2 >>> solutions! So we have TWO problem, one with FCKEditor that does not accept >>> RTL text easily and another with OTRS that shows texts in just LTR. >>> >>> As a workaround I insert unicode character RIGHT-TO-LEFT EMBEDDING >>> (U+202B) in the begging of each text. It is well-known character in Unicode >>> Annex#9 (Bidrectional algoirthm) and force a text to be displayed as a RTL >>> text. >>> >>> This bug is registered in Bugzilla with following URL: >>> http://bugs.otrs.org/show_bug.cgi?id=4038 >>> >>> Afshar Mohebbi >>> >>> >>> On Wed, Jul 22, 2009 at 3:23 PM, Michiel Beijen wrote: >>> >>>> Of course you could also decide to not use the rich text editor, you can >>>> disable it in SysConfig. Then you'd have the same editor functionality as >>>> in >>>> 2.3.4 while you'd be able to leverage all other 2.4.x features. >>>> >>>> I found that in Internet Explorer, the buttons ctrl + right shift would >>>> switch text direction, but that switch will not be "remembered" by the >>>> system. >>>> >>>> Also, digging further, I found this to be an issue that other projects >>>> that use the same editor (e.g. Drupal) are facing as well. This would be >>>> one >>>> of the things to be solved in the next release of the editor, 3.0, which is >>>> now in beta. You could decide to try and get the 3.0 beta working with your >>>> otrs setup and see what happens. I have not (yet) found any timeline for >>>> the >>>> fckeditor 3.0 release. >>>> >>>> Regards, >>>> >>>> -- >>>> Michiel Beijen >>>> Software Consultant >>>> +31 6 457 42 418 >>>> Bee Free IT + http://beefreeit.nl >>>> >>>> On Jul 22, 2009 11:09 AM, "Michiel Beijen" >>>> wrote: >>>> >>>> Hi Afshar, >>>> >>>> Thanks for reporting this error. >>
Re: [otrs] OTRS 2.4.1's new text editor does not support RTL languages like Persian
Hi Michiel, I checked your link out. But unfortuantely It does not support any RTL language at all. It does not support changing direction from left-to-right to right-to-left. Should they eanble something to entering RTL text be enabled? A RTL language like Persian or Arabic is written from right to left. BTW that old trick, RIGHT-TO-LEFT EMBEDDING (U+202B) still works. Please tell me if I could help more about RTL. Afshar Mohebbi On Sat, Jul 25, 2009 at 5:39 PM, Michiel Beijen wrote: > Afshar, > > I know there is no setting ContentLangDirection in RichTextEditor by > default, what I meant is that it IS a configuration setting and you could > add it to RichTextEditor.dtl if you'd want to use it. Too bad that it does > not alleviate your problem. > Can you please verify for me - as my Arabic skills are not up to spec ;-) > - if CKEditor v3, which is currently in the latest beta phase, does this > better? Here's a web demo: > http://ckeditor.com/ckeditor/3.0rc/_samples/skins.html > > The idea is that the v3 release is better at RTL input, but I have no real > way to check. > > Note that the name has changed from FCKeditor to CKeditor in this release > because FCK resembles a well-known four letter word... > Regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > On Sat, Jul 25, 2009 at 10:11, Afshar Mohebbi > wrote: > >> Dear Michiel, >> >> There was not a setting in "RichTextEditor.dtl". Instead of it I added >> following: >> >> oFCKConfig.Config["ContentLangDirection"] = 'rtl' ; >> >> It worked but not helped so much. I tried "ctrl+right shfit" in IE too, >> but does not help too. All 2 solution can force the editor to accept the >> text in a RTL manner, but when a note or ticket is saved and displayed in >> OTRS again, all thing have bee gone bad. OTRS itself shows comments and >> ticket descriptions in LTR regardless of if you have used one of those 2 >> solutions! So we have TWO problem, one with FCKEditor that does not accept >> RTL text easily and another with OTRS that shows texts in just LTR. >> >> As a workaround I insert unicode character RIGHT-TO-LEFT EMBEDDING >> (U+202B) in the begging of each text. It is well-known character in Unicode >> Annex#9 (Bidrectional algoirthm) and force a text to be displayed as a RTL >> text. >> >> This bug is registered in Bugzilla with following URL: >> http://bugs.otrs.org/show_bug.cgi?id=4038 >> >> Afshar Mohebbi >> >> >> On Wed, Jul 22, 2009 at 3:23 PM, Michiel Beijen wrote: >> >>> Of course you could also decide to not use the rich text editor, you can >>> disable it in SysConfig. Then you'd have the same editor functionality as in >>> 2.3.4 while you'd be able to leverage all other 2.4.x features. >>> >>> I found that in Internet Explorer, the buttons ctrl + right shift would >>> switch text direction, but that switch will not be "remembered" by the >>> system. >>> >>> Also, digging further, I found this to be an issue that other projects >>> that use the same editor (e.g. Drupal) are facing as well. This would be one >>> of the things to be solved in the next release of the editor, 3.0, which is >>> now in beta. You could decide to try and get the 3.0 beta working with your >>> otrs setup and see what happens. I have not (yet) found any timeline for the >>> fckeditor 3.0 release. >>> >>> Regards, >>> >>> -- >>> Michiel Beijen >>> Software Consultant >>> +31 6 457 42 418 >>> Bee Free IT + http://beefreeit.nl >>> >>> On Jul 22, 2009 11:09 AM, "Michiel Beijen" >>> wrote: >>> >>> Hi Afshar, >>> >>> Thanks for reporting this error. >>> >>> There is a configuration flag for the editor that you could use to switch >>> the direction. Add the following line to >>> otrs/Kernel/Output/HTML/Standard/RichTextEditor.dtl at around line 25: >>> >>> FCKConfig.ContentLangDirection = 'rtl' ; >>> >>> This will however completely set the RTL direction for the whole of your >>> OTRS instance. I understand that a more elegant solution would be needed but >>> this might just be a workaround for you. >>> >>> Can you please file a bug for this in the Bugzilla at >>> http://bugs.otrs.org ? >>> >>> Kindest regards, >>> -- >>> Michiel Beijen >>> Software Consu
[otrs] A blog post about OTRS static and dynamic stats
Hi all, I've a posted a small posting about OTRS static and dynamic reports and their difference. This may help someone someday! http://afsharm.blogspot.com/2009/07/understanding-otrs-stats-reports.html Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] OTRS 2.4.1's new text editor does not support RTL languages like Persian
Dear Michiel, There was not a setting in "RichTextEditor.dtl". Instead of it I added following: oFCKConfig.Config["ContentLangDirection"] = 'rtl' ; It worked but not helped so much. I tried "ctrl+right shfit" in IE too, but does not help too. All 2 solution can force the editor to accept the text in a RTL manner, but when a note or ticket is saved and displayed in OTRS again, all thing have bee gone bad. OTRS itself shows comments and ticket descriptions in LTR regardless of if you have used one of those 2 solutions! So we have TWO problem, one with FCKEditor that does not accept RTL text easily and another with OTRS that shows texts in just LTR. As a workaround I insert unicode character RIGHT-TO-LEFT EMBEDDING (U+202B) in the begging of each text. It is well-known character in Unicode Annex#9 (Bidrectional algoirthm) and force a text to be displayed as a RTL text. This bug is registered in Bugzilla with following URL: http://bugs.otrs.org/show_bug.cgi?id=4038 Afshar Mohebbi On Wed, Jul 22, 2009 at 3:23 PM, Michiel Beijen wrote: > Of course you could also decide to not use the rich text editor, you can > disable it in SysConfig. Then you'd have the same editor functionality as in > 2.3.4 while you'd be able to leverage all other 2.4.x features. > > I found that in Internet Explorer, the buttons ctrl + right shift would > switch text direction, but that switch will not be "remembered" by the > system. > > Also, digging further, I found this to be an issue that other projects that > use the same editor (e.g. Drupal) are facing as well. This would be one of > the things to be solved in the next release of the editor, 3.0, which is now > in beta. You could decide to try and get the 3.0 beta working with your otrs > setup and see what happens. I have not (yet) found any timeline for the > fckeditor 3.0 release. > > Regards, > > -- > Michiel Beijen > Software Consultant > +31 6 457 42 418 > Bee Free IT + http://beefreeit.nl > > On Jul 22, 2009 11:09 AM, "Michiel Beijen" wrote: > > Hi Afshar, > > Thanks for reporting this error. > > There is a configuration flag for the editor that you could use to switch > the direction. Add the following line to > otrs/Kernel/Output/HTML/Standard/RichTextEditor.dtl at around line 25: > > FCKConfig.ContentLangDirection = 'rtl' ; > > This will however completely set the RTL direction for the whole of your > OTRS instance. I understand that a more elegant solution would be needed but > this might just be a workaround for you. > > Can you please file a bug for this in the Bugzilla at http://bugs.otrs.org? > > Kindest regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > On Wed, Jul 22, 2009 at 10:19, Afshar Mohebbi > wrote: > >> > > Hi all! > > I just installed OTRS 2.4.1 and realized that we have had >> a step BACKWARD! While ear... >> - >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] OTRS 2.4.1's new text editor does not support RTL languages like Persian
Hi all! I just installed OTRS 2.4.1 and realized that we have had a step BACKWARD! While earlier versions of OTRS like 2.3.x was enabled to accept RTL languages in new ticket descriptions and ticket notes, the new OTRS 2.4.1 does not allow to enter any RTL script while creating a new ticket or commenting on existing tickets. It is because of its new rich text editor. This has right and left alignment but does not have RTL or LTR direction. In Earlier versions of OTRS if you have your preferences set to Persian (a RTL language), direction of text editors would be set to RTL automaticcaly. I think the best solution is to add a direction button to this rich text editor toolbar and set it automatically to RTL when user or agent have select Persian in his/her preferences. It could be expanded to alignment too, in the other hand alignment could be set automatically set to Right Alignment when user's environment is Persian. Gmail's compose new mail have a direction button in addition to alignment buttons too. * a RTL language is a language that is written right to left like Persian, Hebrew and Arabic. Many Thanks, Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] problems while migrating to OTRS 2.4.1
Hi all! Firstly congratulations for OTRS' new version: 2.4.1! I just downloaded its windows source and tried to upgrade my OTRS 2.3.x to OTRS 2.4.1. I followed instructions in UPGRADING file but have had 2 problems: 1. I executed DBUpdate-to-2.4.pl and it showed me "Migration of the system completed!" message at final, but there were several errors regarding "NotificationEvent" with message "Need Type". It is one خب those errors: ERROR: OTRS-DBUpdate-to-2.4-10 Perl: 5.10.0 OS: MSWin32 Time: Wed Jul 22 11:00:2 4 2009 Message: Need Type! Traceback (2728): Module: Kernel::System::NotificationEvent::NotificationAdd (v1.2) Line: 228 Module: main::MigrateCustomerNotification (v1.6) Line: 218 Module: E:\Users\mohebbi\dpi\working\otrs\scripts\DBUpdate-to-2.4.pl(v1.6) L ine: 99 2. Exucting DBUpdate-to-2.4-post.mssql.sql was impossible with error message "The variable name '@defname' has already been declared. Variable names must be unique within a query batch or stored procedure." in line 31. There are 5 more errors like this. ٌI have installed OTRS in a Windows machine and did not know what services to stop before upgrading. So I didn't do anything special before upgrading except exiting any web browser that was using my OTRS instance. Now I'm using OTRS 2.4.1 with no problem even with mentioned above errors. Should I worry about those errors? Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Problems with ODBC and Ms SQL
Hi Stefan, We are using OTRS in MS Windows platform with MS SQL database and have not any problem till now. What's your problem with MS SQL? afshar On Sun, Jul 5, 2009 at 4:21 PM, Stefan-Michael Guenther wrote: > Hello, > > are there any members on this mailing list who store the OTRS agents in a > MS SQL database? > > We have used different OTRS installations on Debian, SuSE, Redhat > and Ubuntu but always get the same login error message which obviously has > something to do with the DBD::ODBC module. > > It would be helpful if we could get the version numbers MS > SQL, DBD::ODBC and OTRS of such a successful installation. > > Thanks in advance, > > Stefan-Michael Günther > -- > > > > in-put GbR - Das Linux-Systemhaus > Stefan-Michael Guenther > Geschaeftsfuehrer > Moltkestrasse 49 D-76133 Karlsruhe > Tel./Fax : +49 (0)721 / 83044 - 98/93 > http://www.in-put.de > > Schulungen Installationen > Beratung Support > Voice-over-IP-Loesungen > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Reg: Approval workflows
Hi, Each ticket can have a Decision associated with itself. A Decision indicates that an authority person has approved processing that ticket. But unfortunately as I know a ticket with a not-approved decision is showed in the queue too. Afshar On Tue, Jun 30, 2009 at 9:51 AM, Katta, Lokesh Katta Subramanyam < lokesh...@cgi.com> wrote: > Hi All, > > Has anyone used the approval mechanism in the ITSM module. How does it > work? If I enable the ITSM module the Decision link is appearing in the > ticket links, but I am not clear as to how we can configure the > approvers for a specific ticket. > > Thanks and Regards > Lokesh K S > > -Original Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Juan Ferreyra > Sent: Wednesday, June 24, 2009 9:13 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Reg: Approval workflows > > We had a similar requirement. We implemented a Group/Queue/Subqueue > hierarchic schema, in resume, one (sub)queue by department (PM, IT in > your case). This way you can grant for the corresponding user only the > MoveTo (next queue) permission. The tickets that need PM approval are > moved to PM queue. Then they can be moved (approved) by the PM to the > next queue, according to your workflow. > Maybe it's not the ideal solution, but it was enough for us. > Regards, > Juan Ferreyra > > > Katta, Lokesh Katta Subramanyam wrote: > > > > Hi All, > > > > > > > > Has anyone of you configured approval workflows? > > > > > > > > Like we require approvals for some specific requests like software > > installation, new hardware etc. Is there a way we configure it in OTRS > > > so that whenever a ticket is raised for some special request there is > > an approval workflow, where the ProjectManager approves the ticket and > > > later the IT department addresses the ticket. > > > > > > > > Please help. > > > > > > > > Any kind of help is greatly appreciated. > > > > > > > > Best Regards, > > > > Lokesh K S > > > > > > > > > > > > > - > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] use postmaster mail account
Hi, If you see no error, you see nothing in log file. Check and see if "Dispatching" is set to "Dispatching by selected Queue." and if you have selected proper "Queue". afsharm http://afsharm.blogspot.com/ On Mon, Jun 22, 2009 at 10:39 PM, Michiel Beijen wrote: > You can find the path to the logfile via Admin > SysConfig > Framework > -> Core::Log > LogModule::LogFile > > What method are you using to acces your mail server? POP3, POP3S, IMAP, > IMAPS? > > Regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > > On Mon, Jun 22, 2009 at 14:27, fatemeh hassani > wrote: > > thanks michiel, > > > > I configure mail account and when I select 'Run Now' I don't get any > errore > > message but my emails don't apeare in my queue. > > I don't know where is my otrs log file, can you help me more? > > > > On Mon, Jun 22, 2009 at 4:48 PM, Michiel Beijen > > wrote: > >> > >> You'd have to configure mail acocunts via the Postmaster Mailaccount > >> section using either POP3, POP3S, IMAP or IMAPS. > >> For the 'S' variants you might need to install some additional Perl > >> modules. > >> http://doc.otrs.org/2.3/en/html/x1331.html#email-receiving-pop3 > >> > >> If you have configured a mailbox and you select 'Run Now', do you get > >> an error message? What would you see in the system log? > >> > >> Kind regards, > >> -- > >> Michiel Beijen > >> Software Consultant > >> +31 6 - 457 42 418 > >> Bee Free IT + http://beefreeit.nl > >> > >> > >> > >> On Mon, Jun 22, 2009 at 13:47, Afshar Mohebbi > >> wrote: > >> > Hi Mrs. Hassani, > >> > > >> > Can you fetch your emails using an ordinary mail client like MS > Outlook > >> > Express or Mozilla Thunderbird (by POP3 of course)? > >> > > >> > > >> > Afshar Mohebbi > >> > http://afsharm.blogspot.com > >> > > >> > On Mon, Jun 22, 2009 at 2:46 PM, fatemeh hassani > >> > > >> > wrote: > >> >> > >> >> Hello every body. > >> >> > >> >> I install OTRS 2.3.3 win32 on my windows server 2003, and I use > Email > >> >> services in windows components, I create domain name and add mail > box. > >> >> I can > >> >> send mail with otrs but I can't fetch my mail box to my otrs queue > >> >> > >> >> Excuse for my bad English. > >> >> > >> >> > >> >> > >> >> - > >> >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> >> Archive: http://lists.otrs.org/pipermail/otrs > >> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> >> > >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > >> >> http://www.otrs.com/en/support/enterprise-subscription/ > >> > > >> > > >> > - > >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> > Archive: http://lists.otrs.org/pipermail/otrs > >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > > >> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > >> > http://www.otrs.com/en/support/enterprise-subscription/ > >> > > >> - > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > >> http://www.otrs.com/en/support/enterprise-subscription/ > > > > - > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] use postmaster mail account
Hi Mrs. Hassani, Can you fetch your emails using an ordinary mail client like MS Outlook Express or Mozilla Thunderbird (by POP3 of course)? Afshar Mohebbi http://afsharm.blogspot.com On Mon, Jun 22, 2009 at 2:46 PM, fatemeh hassani wrote: > Hello every body. > > I install OTRS 2.3.3 win32 on my windows server 2003, and I use Email > services in windows components, I create domain name and add mail box. I can > send mail with otrs but I can't fetch my mail box to my otrs queue > > Excuse for my bad English. > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] How “ZZZAuto.pm” can stop OTRS f rom sending mail?
Hi Michiel,
You are right and many thanks for your descriptive guidance.
Afshar Mohebbi
On Fri, Jun 5, 2009 at 12:30 AM, Michiel Beijen wrote:
> Hi Afshar,
>
> I understand why this confusing to you but if you think about it you'll
> understand.
>
> If a value , such as $Self->{CheckMXRecord}, is defined in ZZZAuto.pm and
> it is also defined in Config.pm, the value in Config.pm has preference and
> will overrule the value from ZZZAuto.pm.
>
> In your case, there was NO value for $Self->{SendmailModule::AuthUser} in
> Config.pm, because you commented it out. In that case, OTRS will search in
> the next file, ZZZAuto.pm, if there is a value for $Self->{AuthUser}; which
> was present so that is the value OTRS is working with.
> Would you have specified $Self->{SendmailModule::AuthUser} = ''; in
> Config.pm instead of commenting out the previous value, you would not have
> had this issue.
>
> Please note the difference between a value NOT beiing set in a file and a
> value beiing overwritten.
>
> Also consider the following: The Defaults.pm has a LOT of configuration
> values, only a small subset of those are present in Config.pm. Does that
> make the other values dissapear? No, and we would not want that either!
> You'd only specify the values you want to have DIFFERENT in the other files.
>
>
> Kind regards,
> --
> Michiel Beijen
> Software Consultant
> +31 6 - 457 42 418
> Bee Free IT + http://beefreeit.nl
>
>
> On Thu, Jun 4, 2009 at 10:46, Afshar Mohebbi wrote:
>
>> Dear friends,
>>
>> I recently encountered problems sending mail from OTRS by SMTP. Root
>> cause of problem was that mail server did not need user name and
>> password for SMTP I commented related entries in config.pm but the
>> error still existed. I found unwanted entries reside in ZZZAuto.pm. In
>> other other hands config.pm were not OVERRIDING ZZZAuto.pm in this
>> special case! I described my experience in a blog post:
>> http://afsharm.blogspot.com/2009/06/how-zzzautopm-can-stop-otrs-from.html
>>
>> Hope help somebody
>> Afshar Mohebbi
>> http://afsharm.blogspot.com/
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>
>
> -
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> Archive: http://lists.otrs.org/pipermail/otrs
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>
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>
-
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[otrs] What is difference between PostMaster.pl and PostMasterMailbox.pl?
Hi, Does anyone knows what is difference between PostMaster.pl and PostMasterMailbox.pl? I was used to run PostMaster.pl to check mail and inserting them in OTRS but recently it just hangs forever without showing any activity. While PostMaster.pl hangs every time but running my mail account POP3 is still possible in UI/AdminMailAccount. Now I am using PostMasterMailbox.pl instead and it runs well. But I'm wondering what is difference between them? Can I just use PostMasterMailbox.pl instead of PostMaster.pl for ever? I'm running OTRS in MS Windows platform. Kind Regards, Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] How “ZZZAuto.pm” can stop OTRS f rom sending mail?
Dear friends, I recently encountered problems sending mail from OTRS by SMTP. Root cause of problem was that mail server did not need user name and password for SMTP I commented related entries in config.pm but the error still existed. I found unwanted entries reside in ZZZAuto.pm. In other other hands config.pm were not OVERRIDING ZZZAuto.pm in this special case! I described my experience in a blog post: http://afsharm.blogspot.com/2009/06/how-zzzautopm-can-stop-otrs-from.html Hope help somebody Afshar Mohebbi http://afsharm.blogspot.com/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Editing ticket body
Hi Maurice, Do you mean there is no way to edit a ticket body or comment via UI? Afshar Mohebbi On Mon, May 25, 2009 at 5:53 PM, Maurice James wrote: > You have to edit the ticket article through the database once it is > created > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *Afshar Mohebbi > *Sent:* Sunday, May 24, 2009 6:49 AM > *To:* User questions and discussions about OTRS. > *Subject:* [otrs] Editing ticket body > > > > Hi, > > Why body of a new ticket is not editable just after creation? There maybe a > mis-spelling or any other text that customer or agents want to correct. > > > Afshar Mohebbi > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Editing ticket body
Hi, Why body of a new ticket is not editable just after creation? There maybe a mis-spelling or any other text that customer or agents want to correct. Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Does SysConfig use config.pm for saving data?
Thanks Renee! 2009/5/23 Renee Bäcker > It uses Kernel/Config/Files/ZZAuto.pm and Kernel/Config/Files/ZZZAuto.pm > > - Renee > > Afshar Mohebbi schrieb: > > Hi all, > > > > Does SysConfig use config.pm for saving data or use database? > > > > > > Afshar Mohebbi > > > > > > > > > > > > - > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > -- > > Perl-Magazin: http://perl-magazin.de > Perl-Nachrichten: http://perl-nachrichten.de > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Does SysConfig use config.pm for saving data?
Hi all, Does SysConfig use config.pm for saving data or use database? Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] help needed
Hi fahad, Can you send any email with [Admin Notification]? Afshar Mohebbi On Thu, May 21, 2009 at 4:43 AM, Maurice James wrote: > Its good that you have just started. Is there a reason that you chose to > install on window$? > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *fahad noor > *Sent:* Wednesday, May 20, 2009 12:30 PM > *To:* otrs@otrs.org > *Subject:* [otrs] help needed > > > > Hi all, > > I am newbie to otrs. I setup few new emails and was trying to figure out > how it works in win32 platform. I have setup ticket notification system. But > when I check email, there is no notification. I don't know what is going on. > > I have setup SMTP(sysconfig-->code::sendmail). I have put all things like > host, login and password. I don't what is the fault. Can anyone help me out. > > Thanx > > Fahad > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] why ticket's body or note is mandatory?
Thanks all! This is our user's request indeed. They don't want to enter any text even a single space when they close a ticket or when taking ownership a ticket. Many thanks for your attentions Afshar Mohebbi On Thu, May 21, 2009 at 4:40 AM, Maurice James wrote: > Another option is to just hit the space bar in the body of the message. > You do not have to type actual letters and numbers. > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *Shawn Beasley > *Sent:* Wednesday, May 20, 2009 10:29 AM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] why ticket's body or note is mandatory? > > > > Afshar, > > > > On 20.05.2009, at 15:42, Afshar Mohebbi wrote: > > > > Hi Maurice, > My main problem is when I want to close a ticket I must enter some text in > body of it. > Is there any way to get rid of this? > > The check is only java scritping in the DTL, but as was already stated, it > does not make much sense to turn this check off. > >Why bother adding a note if you are going to leave the body empty? > > Best wishes, > > > > -- > > > > Shawn Beasley > > Support Technician > > > > ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing > > Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 > >http://www.otrs.com/ :: Communication with success! > > > > > > Geschäftssitz: Bad Homburg > > Amtsgericht Bad Homburg, HRB 10751 > > Steuernummer: 003 240 97505 > > Aufsichtsratsvorsitzender: Burchard Steinbild > > Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer > > > > NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! > > http://www.otrs.com/de/support/enterprise-subscription/ > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] why ticket's body or note is mandatory?
Hi Maurice, My main problem is when I want to close a ticket I must enter some text in body of it. Is there any way to get rid of this? Afshar On Wed, May 20, 2009 at 5:42 AM, Maurice James wrote: > Why bother adding a note if you are going to leave the body empty? > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *Afshar Mohebbi > *Sent:* Tuesday, May 19, 2009 1:01 AM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] why ticket's body or note is mandatory? > > > > Any idea about it? > > > On Sat, May 16, 2009 at 7:06 PM, Afshar Mohebbi > wrote: > > Hi all, > > Why I can not leave ticket notes empty? > Can I switch off this option? > This is also applicable on ticket's body. > > Regards, > Afshar Mohebbi > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] why ticket's body or note is mandatory?
Any idea about it? On Sat, May 16, 2009 at 7:06 PM, Afshar Mohebbi wrote: > Hi all, > > Why I can not leave ticket notes empty? > Can I switch off this option? > This is also applicable on ticket's body. > > Regards, > Afshar Mohebbi > > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] (no subject)
Could you provide your config.pm and your logs? Afshar Mohebbi On Mon, May 18, 2009 at 7:17 PM, ravi shanker wrote: > Hi , > please help me with configuring sqlserver2005 to Otrs. i have added DSN > ->system DSN connecting to OTRS in Config.pm. > lndex.pl page is coming ,when i enter r...@localhost and password.page > can't found error is coming. > > > Regds > > Ravi Shankar > > > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] why ticket's body or note is mandatory?
Hi all, Why I can not leave ticket notes empty? Can I switch off this option? This is also applicable on ticket's body. Regards, Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Fetch password from database !
Hi Amanpreet, It is hashed, you can not retrieve real password from it. Afshar Mohebbi On Fri, May 15, 2009 at 4:22 PM, Amanpreet Singh wrote: > > > hi, > > i am new to otrs, using otrs 2.2 on debian system, > i have set the following parameter in the auto response (to send the > username & password to customer), > > Login: > Password: > > It is passing the UserLogin correctly, but not UserPassword. > means passing the wrong password as, > > Password: goKW7Vf/VqbmM, as adding first two chars of username > > i think it is in encoded form or a garbage value. > > plz help > thanks. > > > -- > regards: > Amanpreet Singh > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Really slow performance
Hi Murtaza, We are using OTRS on Windows platform too but not slow as slow as yours. What's your DB? MySQL or MS-SQL? Are you using PerlEx or not? Afshar Mohebbi On Thu, May 14, 2009 at 1:48 PM, Murtaza Khan wrote: > Hi Guys, > > > > We have started using otrs on a test windows server 2003 platform. All was > well but after a few weeks otrs is now very very slow. Some Links just don’t > seem to load at all. This is not the first time it has happened. Last time > we installed otrs, same thing happened. > > > > Any suggestions will be appreciated. > > > > > > Thanks > > Khan > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Postmaster Mail Acc unable to POP
Hi Kevin, Can you ping mail.kdn.co.ke from your OTRS server? Afshar Mohebbi On Thu, May 14, 2009 at 1:49 PM, Kevin K. Kamonye wrote: > Kindly someone assist. > > Traceback: ERROR: OTRS-CGI-01 Perl: 5.8.8 OS: linux Time: Thu May 14 > 12:18:04 2009 > > Message: POP3: Can't connect to mail.kdn.co.ke > > Traceback (11098): >Module: Kernel::System::MailAccount::POP3::Fetch (v1.4) Line: 75 >Module: Kernel::System::MailAccount::MailAccountFetch (v1.5) Line: 369 >Module: Kernel::Modules::AdminMailAccount::Run (v1.5) Line: 62 >Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 824 >Module: /opt/otrs/bin/cgi-bin/index.pl (v1.87) Line: 47 > > > -- > K. K. Kamonye > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Stats error
Hi Maurice,
I have seen such an error message when I was accessing a report by editing
URL. I used and ID that did not exist! Obviously this was my fault not OTRS.
Afshar Mohebbi
On Tue, May 12, 2009 at 2:59 AM, Maurice James wrote:
> Has anyone see these errors?
>
>
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of
> *Maurice James
> *Sent:* Wednesday, May 06, 2009 7:47 PM
> *To:* 'User questions and discussions about OTRS.'
> *Subject:* [otrs] Stats error
>
>
>
> I get these errors while during step 2 of trying to create a report
>
>
>
>
>
> This was from the page
>
> Can't use string ("0") as a HASH ref
>
> while "strict refs" in use at ../..//Kernel/Modules/AgentStats.pm line
> 1380.
>
>
>
>
>
>
>
> This was from the system log
>
> Wed May 6 09:03:12 2009 error OTRS-CGI-10 StatsGet: Can't get Stat!
>
> Wed May 6 09:03:11 2009 error OTRS-CGI-10 StatsUpddate: Can't get stats,
>
> perhaps you have an invalid stats id! (StatsID => 5)
>
> Wed May 6 09:03:11 2009 error OTRS-CGI-10 StatsGet: Can't get Stat!
>
>
>
>
>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
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Re: [otrs] ActivePerl and Windows
Hi, We have not any problem with ActivePerl 5.10.0.1004 too. We use it in MS Windows XP, 2003 and Vista with MS SQL Server 2005 and 2008. OTRS 2.3.3, OTRS 2.3.4 and OTRS 2.4.0 beta is used in our installation without any problem. Afshar Mohebbi On Tue, May 12, 2009 at 1:20 AM, Nathan Campbell wrote: > I’ve not had any trouble with StrawberryPerl on my Windows OTRS > installation. Running IIS6 and MSSQL2005 on W2K3 > > > > *Nathan Campbell * > Systems Administrator > Dallas Symphony Orchestra > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Michiel Beijen > *Sent:* Monday, May 11, 2009 3:48 PM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] ActivePerl and Windows > > > > Jeff, > > Yes, OTRS 2.x is 'compatible' with ActivePerl 5.10 as that is 'just' a > binary distribution of Perl 5.10. > > The only reason (as far as I know) that ActivePerl is no longer part of the > Windows installer but replaced with StrawberryPerl is because of licensing > issues. ActivePerl has a restrictive license and you can not include it into > your product without an agreement with ActiveState, their distributors. You > can, however, do a manual install with ActivePerl Perl and OTRS without > running into licensing trouble. (but please note I'm not a lawyer)... > > StrawberryPerl is a community built Perl and can be distributed under a > less restrictive license. > > Kind regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > On Mon, May 11, 2009 at 21:33, Jeff Travers wrote: > > I've opted to do a manual install of OTRS with ActivePerl on Windows. Are > 2.3.4 and 2.4.x compatible with ActivePerl 5.10.0.1004? > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] OTRS generated CSV and Unicode issue
Hi everybody, Some months ago we have had some problem with CSV files generated by OTRS stats (reports) module. Firstly, separated by Semicolon not Commas and secondly It's Encoding that is UTF-8. If I open the CSV file directly in MS Excel 2007 I will see all fields in just one column and all text was not readable because my CVS has Persian (Farsi) text. I searched for solution and found one. So I illustrated steps to do this correctly in a tiny instruction and posted it to my blog: http://afsharm.blogspot.com/2009/04/otrs-generated-csv-and-unicode-issue.html Hope someday help somebody! Regards, Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Does anybody have used any none-European language in graphical reports?
Hi everybody, Some kind of reports (stats) are generated as graphic files like bar charts or pie charts. In these reports there is some texts to describe the report. I'm wondering if anybody have used non-European languages like Japanese, Persian (Farsi), Arabic, Hebrew, etc in these reports? In my case I'm using Persian (Farsi) but rendered graphics files display the text incorrect. A full history of problem is recorded here (a sample picture also included): http://afsharm.blogspot.com/2009/04/otrs-gd-library-and-persian-support.html Does anybody have any experience? Kind Regards, Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] [OTRS]Configure OTRS for SQlserver 2005
Hi Abhilash, Are u using an ODBC connection or a direction connection to MS SQL? OTRS:ITSM is a section of OTRS, if OTRS is connected to any database there is no need to connect its components to database. Regards, Afshar Mohebbi On Wed, Apr 22, 2009 at 9:40 AM, abhilash potlapalli wrote: > > >Hi All, > > Can some one help me with configuring OTRS:ITSM for sqlserver 2005. > i have tried to do the same with changing config.pm in kernel folder; but > getting "Page cannot be displayed"message.if some one can guide me to > overcome this problem that will be helpful. > > Thanks a lot > > Abhilash > > -- > Cricket on your mind? Visit the ultimate cricket website. Enter > now!<http://in.rd.yahoo.com/tagline_cricket_1/*http://beta.cricket.yahoo.com> > > > -- > Now surf faster and smarter ! Check out the new Firefox 3 - Yahoo! Edition > * Click > here!<http://in.rd.yahoo.com/tagline_firefox_1/*http://downloads.yahoo.com/in/firefox/> > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Unable to send mail from OTRS
Hi,
Does your email use SSL?
Could you provide your log files?
Afshar Mohebbi
On Tue, Apr 21, 2009 at 2:23 AM, rallison wrote:
>
> OTRS,
>
> I added this code with the correct Host, AuthUser & Password to the
> sendmail.pm file but I am still not able to send mail from OTRS. I am able
> to receive mail with no problem.
>
> Any suggestions?
>
> # SendmailModule
>$Self->{"SendmailModule"} = "Kernel::System::Email::SMTP";
>$Self->{"SendmailModule::Host"} = "mail.example.org";
>$Self->{"SendmailModule::AuthUser"} = "username";
>$Self->{"SendmailModule::AuthPassword"} = "password";
>$Self->{'SendmailModule::Port'} = '25';
>
>
> Regards,
> Ram
>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
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Re: [otrs] How about using uservoice.com for feature requests?
Hi, How users could request a feature in it? Could someone show a sample? afshar On Mon, Apr 20, 2009 at 7:21 PM, Musolino, Vincent < vincent.musol...@swatchgroup.com> wrote: > Hello, > > > > I found that http://uservoice.com is a really neat way of presenting > feature requests and allow the community to vote on what it thinks is the > most important for its (global) needs. > > They even have OpenSource plans: http://uservoice.com/for/opensource :-) > > > > Just an idea. > > V. > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] PDF print, chinese font can not display in PDF.
We have same problem with Persian. afshar On Fri, Apr 17, 2009 at 11:33 AM, Jeffery Chen Fan wrote: > PDF print, chinese font can not display in PDF. > > > > -- > Jeffery > ___ > /\__\ "What is the world coming to?" > \/__/ > > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] few questions
Hi, CMDB means Configuration Mangement DataBase and is structure to support ITSM. All Config Items are saved in CMDB. Notice that CMDB is not an database in a technical point of view. Afshar Mohebbi On Tue, Apr 14, 2009 at 11:59 AM, sander vink wrote: > Hello All! > > I've a few questions. > What do people mean by CMDB? > > Why is there a function for lock and unlock a ticket? And how to use it? > > Thanks for all of your support! > > Kind regards, > Sander > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Problem with æ ø å
Hi A W,
It seems to be an encoding problem. Did you tried to change DefaultCharset
in config.pm? In order to do it, you must insert following line in your
config.pm file:
$Self->{'DefaultCharset'} = 'utf-8';
You may find such a settings in other places and correct them too.
Afshar Mohebbi
On Fri, Apr 10, 2009 at 7:33 AM, A W wrote:
> Hi,
>
> My OTRS system will not show the letter Æ Ø Å in email message that coming
> in.
> How can I fix this?
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
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>
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Re: [otrs] Graphical stats report with non-Eurpean characters
Dear Michiel,
I did a thorough search in C:\Perl and .\OTRS folder but found nothings with
extension .ttf or .fnt. I read
http://search.cpan.org/dist/GD/GD.pmcarefully and found nothing here
providing me how to configure my fonts too.
However as I'm original a C# developer, I searched the web and found GD
Sharp, a C# wrapper for GD Library. I used it in a Dot.Net project and set
its font to arialuni.ttf. This font has a huge set of Unicode characters
including Farsi (Persian). Unfortunately the output image was just some
question marks:
public static void Main()
{
GD image = new GD(256 + 384, 384, true);
GDColor white = image.ColorAllocate(255, 255, 255);
GDColor blue= image.ColorAllocate(0, 0, 255);
image.Fill(0, 0, white);
Font f = new Font(Font.Type.Giant);
image.String(f, 0, 0, "Test", blue);
image.StringFT(new ArrayList(), 0,
@"c:\WINDOWS\Fonts\arialuni.ttf", 40, 0, 100, 100, "افشار محبی", true);
image.Arc(128, 128, 60, 20, 0, 720, blue);
image.Save(GD.FileType.Png, "my.png", 1);
image.Dispose();
}
produces image is attached.
Additionaly I found the link
http://www.williamsportwebdeveloper.com/heading.ashx?text=ASP.NET%20WebLogthat
is an
ASP.NET consumer of GD Sharp (and GD Library) via this blog post (
http://weblogs.asp.net/rrobbins/archive/2008/06/10/dynamic-heading-generator.aspx).
This tool produces question marks instead of Persian (Farsi) characters too.
I'm very confused what should I do!
Thanks,
Afshar Mohebbi
On Tue, Apr 7, 2009 at 4:17 PM, Michiel Beijen wrote:
> Hi Afshar,
>
> Can it be that the font GD uses does not have the Farsi characters in it?
> As far as I can see GD *does* support unicode but if the font in use does
> not have the characters you want to use it will still be useless.
> See http://search.cpan.org/dist/GD/GD.pm for the GD manual. You can load
> your own TTF fonts with GD or use .fnt font files, I guess you have some
> fonts which support Farsi installed on your computer you might be able to
> use for experiments.
>
> Kind regards,
> --
> Michiel Beijen
> Software Consultant
> +31 6 - 457 42 418
> Bee Free IT + http://beefreeit.nl
>
>
> On Tue, Apr 7, 2009 at 13:13, Afshar Mohebbi wrote:
>
>> Hi,
>> My friend Amir guess that it may be because of database fileds not being
>> defined as Unicode but I think it is because of GD library. Because I've
>> debugged stats.pm (of OTRS framework) and axetype.pm (of Active Perl
>> library) and sent static text to graphic engine instead of database data but
>> the peoblem exists.
>>
>> Afshar Mohebbi
>>
>>
>> On Tue, Apr 7, 2009 at 1:54 PM, Afshar Mohebbi
>> wrote:
>>
>>> Hi there,
>>>
>>> Does anybody have used any graphical stat report (bar chart, pie chart,
>>> ...) with Unicode text like Persian (Farsi), Hebrew or Japaness?
>>>
>>> I've tried it many times with Persian (Farsi) bu instead of Persian
>>> characters like "سلام", I see european characters with accent above just
>>> like "çãã".
>>>
>>> How can I correct this?
>>>
>>>
>>> Regards,
>>> Afshar Mohebbi
>>>
>>>
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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>
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<>-
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Re: [otrs] Graphical stats report with non-Eurpean characters
Hi, My friend Amir guess that it may be because of database fileds not being defined as Unicode but I think it is because of GD library. Because I've debugged stats.pm (of OTRS framework) and axetype.pm (of Active Perl library) and sent static text to graphic engine instead of database data but the peoblem exists. Afshar Mohebbi On Tue, Apr 7, 2009 at 1:54 PM, Afshar Mohebbi wrote: > Hi there, > > Does anybody have used any graphical stat report (bar chart, pie chart, > ...) with Unicode text like Persian (Farsi), Hebrew or Japaness? > > I've tried it many times with Persian (Farsi) bu instead of Persian > characters like "سلام", I see european characters with accent above just > like "çãã". > > How can I correct this? > > > Regards, > Afshar Mohebbi > > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] ITSM Config Item: problem with count (sum)
Hi there, Why should I use "Expired" as CI's state if I want to see count of CIs in CI management page? In the other hand if I use any state other than "Expired", my CI's count will be showed incorrectly. Is there a way to use any other state or any way to correct CI's counting behavior? Thanks a lot, Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Graphical stats report with non-Eurpean characters
Hi there, Does anybody have used any graphical stat report (bar chart, pie chart, ...) with Unicode text like Persian (Farsi), Hebrew or Japaness? I've tried it many times with Persian (Farsi) bu instead of Persian characters like "سلام", I see european characters with accent above just like "çãã". How can I correct this? Regards, Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Configure IIS for OTRS
Hi Sander, Did you granted needed permissions for your folders? One of the possible reasons for "The specified CGI application..." error is insufficient file access rights, for example when IIS has no write access on "\var\log" folder. TEMPORAIRLY grant full access for user EVERONE and see if error disapears or not. It is recomended to put your OTRS source in WWWROOT folder because there is some predefined access rights. OTRS log files are stored in "\var\log" (must be introduced in config.pm) and maybe helpfull. Regards, Afshar Mohebbi 2009/3/30 sander vink > C:\windows\system32\logfile\httperr: > - > #Software: Microsoft HTTP API 1.0 > #Version: 1.0 > #Date: 2009-03-23 14:26:03 > #Fields: date time c-ip c-port s-ip s-port cs-version cs-method cs-uri > sc-status s-siteid s-reason s-queuename > 2009-03-23 14:26:03 127.0.0.1 1120 127.0.0.1 80 - - - - - > Timer_ConnectionIdle - > #Software: Microsoft HTTP API 1.0 > #Version: 1.0 > #Date: 2009-03-30 08:01:43 > #Fields: date time c-ip c-port s-ip s-port cs-version cs-method cs-uri > sc-status s-siteid s-reason s-queuename > 2009-03-30 08:01:43 127.0.0.1 1824 127.0.0.1 80 - - - - - > Timer_ConnectionIdle - > 2009-03-30 10:05:45 127.0.0.1 2176 127.0.0.1 80 - - - - - > Timer_ConnectionIdle - > #Software: Microsoft HTTP API 1.0 > #Version: 1.0 > #Date: 2009-03-30 11:01:38 > #Fields: date time c-ip c-port s-ip s-port cs-version cs-method cs-uri > sc-status s-siteid s-reason s-queuename > 2009-03-30 11:01:38 127.0.0.1 1032 127.0.0.1 80 - - - - - > Timer_ConnectionIdle - > 2009-03-30 11:15:08 127.0.0.1 1069 127.0.0.1 80 - - - - - Ti > mer_ConnectionIdle - > 2009-03-30 11:15:41 127.0.0.1 1075 127.0.0.1 80 HTTP/1.1 GET > /otrs/installer.pl 400 - Hostname - > 2009-03-30 11:15:43 127.0.0.1 1076 127.0.0.1 80 HTTP/1.1 GET > /otrs/installer.pl 400 - Hostname - > 2009-03-30 11:15:47 127.0.0.1 1077 127.0.0.1 80 HTTP/1.1 GET > /otrs/installer.pl 400 - Hostname - > 2009-03-30 11:15:49 127.0.0.1 1078 127.0.0.1 80 HTTP/1.1 GET > /otrs/installer.pl 400 - Hostname - > 2009-03-30 11:16:20 127.0.0.1 1084 127.0.0.1 80 HTTP/1.1 GET > /otrs/installer.pl 400 - Hostname - > 2009-03-30 11:16:25 127.0.0.1 1085 127.0.0.1 80 HTTP/1.1 GET > /otrs/installer.pl 400 - Hostname - > 2009-03-30 11:16:34 127.0.0.1 1086 127.0.0.1 80 HTTP/1.1 GET /otrs 400 - > Hostname - > 2009-03-30 11:21:57 127.0.0.1 1091 127.0.0.1 80 HTTP/1.1 GET > /otrs/installer.pl 400 - Hostname - > 2009-03-30 11:22:02 127.0.0.1 1092 127.0.0.1 80 HTTP/1.1 GET > /otrs/installer.pl 400 - Hostname - > 2009-03-30 11:22:04 127.0.0.1 1093 127.0.0.1 80 HTTP/1.1 GET > /otrs/installer.p l 400 - Hostname - > 2009-03-30 11:22:14 127.0.0.1 1094 127.0.0.1 80 HTTP/1.1 GET / 400 - > Hostname - > > - > > website log: > > --- > #Software: Microsoft Internet Information Services 6.0 > #Version: 1.0 > #Date: 2009-03-30 11:17:43 > #Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port > cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status > 2009-03-30 11:17:43 127.0.0.1 GET /otrs/installer.pl - 80 - 127.0.0.1 > Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) > 502 2 0 > 2009-03-30 11:19:28 127.0.0.1 GET /otrs/installer.pl - 80 - 127.0.0.1 > Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) > 502 2 0 > 2009-03-30 11:21:13 127.0.0.1 GET /otrs/installer.pl - 80 - 127.0.0.1 > Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) > 502 2 0 > #Software: Microsoft Internet Information Services 6.0 > #Version: 1.0 > #Date: 2009-03-30 11:22: 52 > #Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port > cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status > 2009-03-30 11:22:52 127.0.0.1 GET /index.html - 80 - 127.0.0.1 > Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) > 404 0 2 > 2009-03-30 11:22:57 127.0.0.1 GET /otrs/installer.pl - 80 - 127.0.0.1 > Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) > 502 2 0 > #Software: Microsoft Internet Information Services 6.0 > #Version: 1.0 > #Date: 2009-03-30 11:26:13 > #Fields: date time s-sitename s-computername s-ip cs-method cs-uri-stem > cs-uri-query s-port cs-username c-ip
[otrs] Installing OTRS on Windows Vista manual - English version
Dear friends, Weeks ago I put an manual about Installing OTRS 2.3.x on MS Windows Vista, IIS 7.0 and MS SQL Server 2008 in my blog in Persian (Farsi). Now I provided an English version and put it in my blog too. Persian (Farsi) version: http://afsharm.blogspot.com/2009/02/otrs.html English Version: http://afsharm.blogspot.com/2009/03/installing-otrs-active-perl-on-windows.html Regards, Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Graphic generation and Persian text problem
Hi there, Does anyone knows what module or component is responsible for generating image files in Stats? I have some Persian (Farsi) text that is rendered incorrectly in stats whose output is graphical. I want to test this module manually. I'm using ActivePerl in Windows. Thanks a lot, Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FileManager for Customers
Hi Алексей,What job this FileManager is going to do? In the other hand what files would be managed with this? afshar On Tue, Mar 3, 2009 at 9:24 AM, Алексей wrote: > Good Day, and sorry my English > Please help me, I need FileManager for Customer (read only or writable), > what > can I do that?? > -- > С уважением Алексей В. Лесовский > ЗАО "Березовский электрометаллургический завод" > ЗАО "Уральский завод прецизионных сплавов" > системный администратор ОАСУ > ICQ: 246016688 > > !DSPAM:1314,49acb80737583473137490! > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] UTF-8 breaks 2.3.4 SysConfig interface
Hi,
We have have a same problem but in IIS. We are using OTRS in a none-Europe
alphabet and can't ignore utf-8.
Afshar
On Mon, Mar 2, 2009 at 4:21 AM, Paul wrote:
> Hi all,
>
> I upgraded OTRS 2.3.3 to 2.3.4 and found that when $Self->{DefaultCharset}
> is set to 'utf-8', the SysConfig area of the Admin interface results in a
> 500 server error. Apache error logs show the following:
>
> [Sun Mar 01 17:45:56 2009] [error] [client xxx.xxx.xxx.xxx] [Sun Mar 1
> 18:45:56 2009] index.pl: utf8 "\\xF6" does not map to Unicode at
> ../..//Kernel/System/Config.pm line 161, <$In> chunk 1., referer:
> https://otrs.host/path/index.pl?Action=Admin
> [Sun Mar 01 17:45:56 2009] [error] [client xxx.xxx.xxx.xxx] [Sun Mar 1
> 18:45:56 2009] index.pl: utf8 "\\xFC" does not map to Unicode at
> ../..//Kernel/System/Config.pm line 161, <$In> chunk 1., referer:
> https://otrs.host/path/index.pl?Action=Admin
> [Sun Mar 01 17:45:57 2009] [error] [client xxx.xxx.xxx.xxx] [Sun Mar 1
> 18:45:57 2009] index.pl: utf8 "\\xE4" does not map to Unicode at
> ../..//Kernel/System/Config.pm line 161, <$In> chunk 1., referer:
> https://otrs.host/path/index.pl?Action=Admin
> [Sun Mar 01 17:45:58 2009] [error] [client xxx.xxx.xxx.xxx] [Sun Mar 1
> 18:45:58 2009] index.pl: utf8 "\\xFC" does not map to Unicode at
> ../..//Kernel/System/Config.pm line 161, <$In> chunk 1., referer:
> https://otrs.host/path/index.pl?Action=Admin
> [Sun Mar 01 17:45:58 2009] [error] [client xxx.xxx.xxx.xxx] [Sun Mar 1
> 18:45:58 2009] index.pl: Malformed UTF-8 character (unexpected
> non-continuation byte 0x67, immediately after start byte 0xfc) in
> subroutine
> entry at /usr/lib/perl/5.8/Data/Dumper.pm line 179., referer:
> https://otrs.host/path/index.pl?Action=Admin
> [Sun Mar 01 17:45:58 2009] [error] [client xxx.xxx.xxx.xxx] *** glibc
> detected *** free(): invalid next size (normal): 0x095c6590 ***, referer:
> https://otrs.host/path/index.pl?Action=Admin
> [Sun Mar 01 17:45:58 2009] [error] [client xxx.xxx.xxx.xxx] Premature end
> of
> script headers: index.pl, referer:
> https://otrs.host/path/index.pl?Action=Admin
>
> Changing the default charset to iso-8859-1 the problem goes away. Any
> ideas?
> We need UTF-8. Reverting to 2.3.3 resolves the issue as well with utf-8.
>
> Best wishes,
> Paul
>
> -
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>
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>
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[otrs] Installing OTRS on Windows Vista manual
Dear OTRS lovers! I have prepared a detailed instruction about Installing OTRS and Perl on Windows Vista and have put it in my blog. There is also a PDF version available. This manual is written in Persian (Farsi) but I can produce an English version if anyone needs. Weblog address: http://afsharm.blogspot.com/2009/02/otrs.html Cheers, Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
